Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE REVERSE IN THE TRANSMISSION WENT OUT AT 119,000 MILES AND LEFT MY FAMILY STRANDED. I CURRENTLY HAVE BEEN WITHOUT A VEHICLE FOR OVER 2 WEEKS NOW AS IT HAS BEEN SITTING AT A DEALERS LOT.
Corrective Action:
THE REVERSE IN THE TRANSMISSION WENT OUT AT 119,000 MILES AND LEFT MY FAMILY STRANDED. I CURRENTLY HAVE BEEN WITHOUT A VEHICLE FOR OVER 2 WEEKS NOW AS IT HAS BEEN SITTING AT A DEALERS LOT.
Additional Notes:
THE REVERSE IN THE TRANSMISSION WENT OUT AT 119,000 MILES AND LEFT MY FAMILY STRANDED. I CURRENTLY HAVE BEEN WITHOUT A VEHICLE FOR OVER 2 WEEKS NOW AS IT HAS BEEN SITTING AT A DEALERS LOT.
Mfg Campaign: 11421229
Recall Date: Jun 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Driver rear sliding door stuck in lock position causing a major safety hazard for rear passengers in van. Door will not unlock or open using all unlocking options. Called repair shop and they said this is a common problem with Dodge Caravans. Taking it in for repair soon. I will be getting rid of this vehicle because of this issue in the near future.
Corrective Action:
Driver rear sliding door stuck in lock position causing a major safety hazard for rear passengers in van. Door will not unlock or open using all unlocking options. Called repair shop and they said this is a common problem with Dodge Caravans. Taking it in for repair soon. I will be getting rid of this vehicle because of this issue in the near future.
Additional Notes:
Driver rear sliding door stuck in lock position causing a major safety hazard for rear passengers in van. Door will not unlock or open using all unlocking options. Called repair shop and they said this is a common problem with Dodge Caravans. Taking it in for repair soon. I will be getting rid of this vehicle because of this issue in the near future.
Mfg Campaign: 11421234
Recall Date: Jun 17, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.
Corrective Action:
The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.
Additional Notes:
The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.
Mfg Campaign: 11420953
Recall Date: Jun 15, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Its a known common problem for the automatic doors to stop working. My driver side back door has stopped working and now is stuck shut where I cannot open. This is a huge safety issue since all exits fo not work and if I was in an accident and needed to get my kids out and that was th only door I was able to use then we would end up dead or in serious condition. This is a very expensive fix and from all the reviews I have read this is a very common problem!!!!
Corrective Action:
Its a known common problem for the automatic doors to stop working. My driver side back door has stopped working and now is stuck shut where I cannot open. This is a huge safety issue since all exits fo not work and if I was in an accident and needed to get my kids out and that was th only door I was able to use then we would end up dead or in serious condition. This is a very expensive fix and from all the reviews I have read this is a very common problem!!!!
Additional Notes:
Its a known common problem for the automatic doors to stop working. My driver side back door has stopped working and now is stuck shut where I cannot open. This is a huge safety issue since all exits fo not work and if I was in an accident and needed to get my kids out and that was th only door I was able to use then we would end up dead or in serious condition. This is a very expensive fix and from all the reviews I have read this is a very common problem!!!!
Mfg Campaign: 11420719
Recall Date: Jun 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Passenger side rear sliding door stuck in locked position. Unable to open door/unlock door using key fob lock button, key fob door button, console door button, outside door handle, inside door handle. Cannot manually unlock door or unlock using any of the power unlock buttons in the car or on the fob. Door operates correctly right up until it doesn't with no warning. I have an handicapped passenger for this vehicle. He was not in the car, but could have been. Any person would be unable to exit the vehicle from the middle row passenger seat thru that door. If it was a carseat, another individual would have to climb in from another entry point and release the child. If it was my adult son with cerebral palsy, removing him from the vehicle would be arduous and impossible in an emergency situation. Given that passenger vans are often used for ADA persons, this is a serious safety issue and needs resolution.
Corrective Action:
Passenger side rear sliding door stuck in locked position. Unable to open door/unlock door using key fob lock button, key fob door button, console door button, outside door handle, inside door handle. Cannot manually unlock door or unlock using any of the power unlock buttons in the car or on the fob. Door operates correctly right up until it doesn't with no warning. I have an handicapped passenger for this vehicle. He was not in the car, but could have been. Any person would be unable to exit the vehicle from the middle row passenger seat thru that door. If it was a carseat, another individual would have to climb in from another entry point and release the child. If it was my adult son with cerebral palsy, removing him from the vehicle would be arduous and impossible in an emergency situation. Given that passenger vans are often used for ADA persons, this is a serious safety issue and needs resolution.
Additional Notes:
Passenger side rear sliding door stuck in locked position. Unable to open door/unlock door using key fob lock button, key fob door button, console door button, outside door handle, inside door handle. Cannot manually unlock door or unlock using any of the power unlock buttons in the car or on the fob. Door operates correctly right up until it doesn't with no warning. I have an handicapped passenger for this vehicle. He was not in the car, but could have been. Any person would be unable to exit the vehicle from the middle row passenger seat thru that door. If it was a carseat, another individual would have to climb in from another entry point and release the child. If it was my adult son with cerebral palsy, removing him from the vehicle would be arduous and impossible in an emergency situation. Given that passenger vans are often used for ADA persons, this is a serious safety issue and needs resolution.
Mfg Campaign: 11420751
Recall Date: Jun 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 70 mph, the driver’s side headrest air bag deployed without warning. The contact pulled over and the vehicle was towed to be diagnosed. The vehicle was not yet repaired. The manufacturer was informed of the failure and referred the contact the dealer. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 70 mph, the driver’s side headrest air bag deployed without warning. The contact pulled over and the vehicle was towed to be diagnosed. The vehicle was not yet repaired. The manufacturer was informed of the failure and referred the contact the dealer. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 70 mph, the driver’s side headrest air bag deployed without warning. The contact pulled over and the vehicle was towed to be diagnosed. The vehicle was not yet repaired. The manufacturer was informed of the failure and referred the contact the dealer. The failure mileage was approximately 97,000.
Mfg Campaign: 11420033
Recall Date: Jun 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
The contact owned a 2016 Dodge Grand Caravan. The contact stated that while driving at 70 mph, the vehicle crashed into an animal and the airbags failed to deploy. Van rolled after about 100 feet it stopped. No police report was filed. The vehicle was towed to a body shop where it was undetermined why the airbags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not provided.
Corrective Action:
The contact owned a 2016 Dodge Grand Caravan. The contact stated that while driving at 70 mph, the vehicle crashed into an animal and the airbags failed to deploy. Van rolled after about 100 feet it stopped. No police report was filed. The vehicle was towed to a body shop where it was undetermined why the airbags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not provided.
Additional Notes:
The contact owned a 2016 Dodge Grand Caravan. The contact stated that while driving at 70 mph, the vehicle crashed into an animal and the airbags failed to deploy. Van rolled after about 100 feet it stopped. No police report was filed. The vehicle was towed to a body shop where it was undetermined why the airbags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not provided.
Mfg Campaign: 11419552
Recall Date: Jun 3, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2016 Dodge Minivan began jerking and attempting to find gears on/about 24 May, 2021. Brought car in to dealership (where car was purchased and serviced for past five years) that evening for a morning assessment. Was told that the transmission pump failed leading to severe transmission damage and a complete rebuild was required. Car was 6 weeks out of warranty (Mar 31, 2021 warranty expiration) and upon research found that certain 2015/2016 minivans were recalled for same issue/faulty transmission pumps. No warning on dashboard took place until the actual damage had occurred.
Corrective Action:
2016 Dodge Minivan began jerking and attempting to find gears on/about 24 May, 2021. Brought car in to dealership (where car was purchased and serviced for past five years) that evening for a morning assessment. Was told that the transmission pump failed leading to severe transmission damage and a complete rebuild was required. Car was 6 weeks out of warranty (Mar 31, 2021 warranty expiration) and upon research found that certain 2015/2016 minivans were recalled for same issue/faulty transmission pumps. No warning on dashboard took place until the actual damage had occurred.
Additional Notes:
2016 Dodge Minivan began jerking and attempting to find gears on/about 24 May, 2021. Brought car in to dealership (where car was purchased and serviced for past five years) that evening for a morning assessment. Was told that the transmission pump failed leading to severe transmission damage and a complete rebuild was required. Car was 6 weeks out of warranty (Mar 31, 2021 warranty expiration) and upon research found that certain 2015/2016 minivans were recalled for same issue/faulty transmission pumps. No warning on dashboard took place until the actual damage had occurred.
Mfg Campaign: 11418993
Recall Date: May 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlamps started leaking water into them a year ago, problem is getting much worse. Unsafe to drive in rain as headlamps dim badly with water inside.
Corrective Action:
Headlamps started leaking water into them a year ago, problem is getting much worse. Unsafe to drive in rain as headlamps dim badly with water inside.
Additional Notes:
Headlamps started leaking water into them a year ago, problem is getting much worse. Unsafe to drive in rain as headlamps dim badly with water inside.
Mfg Campaign: 11418782
Recall Date: May 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear sliding door locks. The locks on the vehicle have malfunctioned and makes it unsafe for passengers in the rear of the vehicle to exit in an emergency. The driver side door is stuck in the lock position and the door cannot be opened in any way rendering it useless. The actuator on the passenger side has mail functioned as well and cannot be locked/unlocked with the buttons in the vehicle or the fob. This seems to be very common in these vehicles and dodge needs to fix this issue. It is very unsafe as most minivans are purchased for families with children. Heaven forbid the vehicle is involved in a bad accident and the children cannot be removed because the doors are stuck in the locked position
Corrective Action:
Rear sliding door locks. The locks on the vehicle have malfunctioned and makes it unsafe for passengers in the rear of the vehicle to exit in an emergency. The driver side door is stuck in the lock position and the door cannot be opened in any way rendering it useless. The actuator on the passenger side has mail functioned as well and cannot be locked/unlocked with the buttons in the vehicle or the fob. This seems to be very common in these vehicles and dodge needs to fix this issue. It is very unsafe as most minivans are purchased for families with children. Heaven forbid the vehicle is involved in a bad accident and the children cannot be removed because the doors are stuck in the locked position
Additional Notes:
Rear sliding door locks. The locks on the vehicle have malfunctioned and makes it unsafe for passengers in the rear of the vehicle to exit in an emergency. The driver side door is stuck in the lock position and the door cannot be opened in any way rendering it useless. The actuator on the passenger side has mail functioned as well and cannot be locked/unlocked with the buttons in the vehicle or the fob. This seems to be very common in these vehicles and dodge needs to fix this issue. It is very unsafe as most minivans are purchased for families with children. Heaven forbid the vehicle is involved in a bad accident and the children cannot be removed because the doors are stuck in the locked position
Mfg Campaign: 11418817
Recall Date: May 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AFTER DRIVING THE VEHICLE 15 MILES OR SO, THE VEHICLE BEGINS TO CUT OFF WHEN YOU HAVE TO COME TO A STOP. IT WILL START BACK UP, NUT CONTINUES TO GET WORST THE LONGER YOU DRIVE IT.
Corrective Action:
AFTER DRIVING THE VEHICLE 15 MILES OR SO, THE VEHICLE BEGINS TO CUT OFF WHEN YOU HAVE TO COME TO A STOP. IT WILL START BACK UP, NUT CONTINUES TO GET WORST THE LONGER YOU DRIVE IT.
Additional Notes:
AFTER DRIVING THE VEHICLE 15 MILES OR SO, THE VEHICLE BEGINS TO CUT OFF WHEN YOU HAVE TO COME TO A STOP. IT WILL START BACK UP, NUT CONTINUES TO GET WORST THE LONGER YOU DRIVE IT.
Mfg Campaign: 11417720
Recall Date: May 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I was rear-ended and the windshield on the drivers side come loose from the adhesive that holds it in. the windshield is not damaged but water comes into my vehicle now that the adhesive has failed.
Corrective Action:
I was rear-ended and the windshield on the drivers side come loose from the adhesive that holds it in. the windshield is not damaged but water comes into my vehicle now that the adhesive has failed.
Additional Notes:
I was rear-ended and the windshield on the drivers side come loose from the adhesive that holds it in. the windshield is not damaged but water comes into my vehicle now that the adhesive has failed.
Mfg Campaign: 11417655
Recall Date: May 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle lost acceleration power while driving due to a bad transmission. There was a safety recall in the past for this transmission issue for the same make, model, and year but this van was not listed as one that needed recalled.
Corrective Action:
The vehicle lost acceleration power while driving due to a bad transmission. There was a safety recall in the past for this transmission issue for the same make, model, and year but this van was not listed as one that needed recalled.
Additional Notes:
The vehicle lost acceleration power while driving due to a bad transmission. There was a safety recall in the past for this transmission issue for the same make, model, and year but this van was not listed as one that needed recalled.
Mfg Campaign: 11417684
Recall Date: May 18, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Corrective Action:
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Additional Notes:
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Mfg Campaign: 11416810
Recall Date: May 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Corrective Action:
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Additional Notes:
I HAVE A 2016 DODGE GRAND CARAVAN AND WHEN I UNLOCK THE PASSENGER SIDE SLIDING DOOR USING THE UNLOCK BUTTON FROM THE REMOTE IT MAKES A LOUD BUZZING NOISE. SOUNDS LIKE MAYBE A GEAR IS GRINDING IN THE UNLOCK MECHANISM.
Mfg Campaign: 11416810
Recall Date: May 16, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 DGC STARTED BUZZING WHEN EVER YOU LOCK AND UNLOCK DOOR. IT STARTED A MONTH AGO AND NOW IT DRAINED MY BATTERY. MECHANIC THINKS IT'S RELATED TO THE DOOR. THE COST TO GET IT FIXED IS OVER $500, I'M A DISABLED VET I CAN'T AFFORD THAT, AS WELL AS THERE HUNDRED OF OTHER PEOPLE COMPLAINING OF THE SAME ISSUE WITH THE 2016
Corrective Action:
MY 2016 DGC STARTED BUZZING WHEN EVER YOU LOCK AND UNLOCK DOOR. IT STARTED A MONTH AGO AND NOW IT DRAINED MY BATTERY. MECHANIC THINKS IT'S RELATED TO THE DOOR. THE COST TO GET IT FIXED IS OVER $500, I'M A DISABLED VET I CAN'T AFFORD THAT, AS WELL AS THERE HUNDRED OF OTHER PEOPLE COMPLAINING OF THE SAME ISSUE WITH THE 2016
Additional Notes:
MY 2016 DGC STARTED BUZZING WHEN EVER YOU LOCK AND UNLOCK DOOR. IT STARTED A MONTH AGO AND NOW IT DRAINED MY BATTERY. MECHANIC THINKS IT'S RELATED TO THE DOOR. THE COST TO GET IT FIXED IS OVER $500, I'M A DISABLED VET I CAN'T AFFORD THAT, AS WELL AS THERE HUNDRED OF OTHER PEOPLE COMPLAINING OF THE SAME ISSUE WITH THE 2016
Mfg Campaign: 11416398
Recall Date: May 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER'S SIDE POWER-SLIDING REAR DOOR WILL NOT OPERATE USING THE KEY FOB, THE CENTER BUTTON IN THE FRONT SEAT, OR BY MANUALLY PULLING THE INSIDE OR OUTSIDE HANDLE. IT APPEARS AS THOUGH THE LOCK MECHANISM IS STUCK IN THE LOCKED POSITION.
Corrective Action:
THE DRIVER'S SIDE POWER-SLIDING REAR DOOR WILL NOT OPERATE USING THE KEY FOB, THE CENTER BUTTON IN THE FRONT SEAT, OR BY MANUALLY PULLING THE INSIDE OR OUTSIDE HANDLE. IT APPEARS AS THOUGH THE LOCK MECHANISM IS STUCK IN THE LOCKED POSITION.
Additional Notes:
THE DRIVER'S SIDE POWER-SLIDING REAR DOOR WILL NOT OPERATE USING THE KEY FOB, THE CENTER BUTTON IN THE FRONT SEAT, OR BY MANUALLY PULLING THE INSIDE OR OUTSIDE HANDLE. IT APPEARS AS THOUGH THE LOCK MECHANISM IS STUCK IN THE LOCKED POSITION.
Mfg Campaign: 11416057
Recall Date: May 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
2ND TIME WRITING ABOUT OUR VAN'S POWERTRAIN. THIS IS AFTER BUHLER DODGE IN HAZLET, NJ FIXED & PUT IN A BRAND NEW TRANSMISSION. WE NEVER HAD ANY WARNINGS OF ANY PROBLEMS BEFORE THE MALFUNCTION UNTIL WE WERE DRIVING THAT DAY. THE RPM'S WOULD JUST ACCELERATE ON IT'S OWN WITHOUT GAS PEDAL AND ALSO IF WE HIT GAS PEDAL. IT WAS SCARY & HONESTLY DON'T KNOW HOW ANYONE DIDN'T HIT US FROM BEHIND. ON 4/22/2021 IS WHEN IT HAPPENED. WAS AFRAID THE CAR WOULD BLOW SOMETHING. WE TOWED IT TO THE DODGE DEALER. WHERE WE BOUGHT THE CAR. IT'S ONLY 4 AND HALF YEARS OLD WITH 85,000 MILES. WE ASKED HOW COME NO SIGNS OR WARNINGS & THE SERVICE DEPARTMENT TOLD US WE WOULDN'T KNOW. IT'S CAUSE BY A LEAK. I SAID IT WON'T SHOW PARKED AT OUR HOUSE ON THE SERVICE. THE SERVICE DEPARTMENT TOLD US KNOW IT ONLY HAPPENS WHEN DRIVING. SO TO ME THAT DOESN'T MAKE ANY SENSE SO NO WARNING & WE WOULDN'T KNOW. TO ME THAT SAYS THAT'S THE MANUFACTURER/DEALER'S FAULT THEN. THEY TOLD US NO IT'S OVER WARRANTY WITH MILEAGE. I SAID IT'S ONLY 4 AND HALF YEARS OLD & NEVER HAD THIS HAPPEN BEFORE. SO ANYWAY WE PAID $6102.22 FOR NEW TRANSMISSION. TODAY 5/2/2021 NOT EVEN A WEEK SINCE WE PICKED UP & PAID FOR REPAIRS WE TOOK A RIDE AND SAME EXACT THING RPM RACED & JUST BARELY GOT IT OFF ROAD. ONCE AGAIN THOUGHT WE WOULD GET REAR ENDED. THE DEALER ISN'T OPEN TODAY BUT WE TOWED IT THERE. THIS HAS BEEN SCARY, & BEYOND FRUSTRATING. WE COULD HAVE BEEN SERIOUSLY HURT & THE DEALER SERVICE DEPARTMENT TELLS US NO WAY WE WOULD NO OR WARNING. ALSO, THEY DID A MULTI-POINT INSPECTION THEY FIXED OUR VAN. SO THIS SHOULDN'T OF HAPPENED AGAIN AT ALL & IN LESS THE A WEEK. SO THIS JUST HAPPENS I DON'T BUY THAT. DEALER ADDRESS BUHLER & BITTER INC. 3290 HIGHWAY 35 HAZLET, NJ 07730. (732)-264-5000. PLEASE INVESTIGATE CAUSE THIS IS BEYOND NERVE RACKING & I AM SO NERVOUS TO GET IT BACK TO DRIVE AGAIN.
Corrective Action:
2ND TIME WRITING ABOUT OUR VAN'S POWERTRAIN. THIS IS AFTER BUHLER DODGE IN HAZLET, NJ FIXED & PUT IN A BRAND NEW TRANSMISSION. WE NEVER HAD ANY WARNINGS OF ANY PROBLEMS BEFORE THE MALFUNCTION UNTIL WE WERE DRIVING THAT DAY. THE RPM'S WOULD JUST ACCELERATE ON IT'S OWN WITHOUT GAS PEDAL AND ALSO IF WE HIT GAS PEDAL. IT WAS SCARY & HONESTLY DON'T KNOW HOW ANYONE DIDN'T HIT US FROM BEHIND. ON 4/22/2021 IS WHEN IT HAPPENED. WAS AFRAID THE CAR WOULD BLOW SOMETHING. WE TOWED IT TO THE DODGE DEALER. WHERE WE BOUGHT THE CAR. IT'S ONLY 4 AND HALF YEARS OLD WITH 85,000 MILES. WE ASKED HOW COME NO SIGNS OR WARNINGS & THE SERVICE DEPARTMENT TOLD US WE WOULDN'T KNOW. IT'S CAUSE BY A LEAK. I SAID IT WON'T SHOW PARKED AT OUR HOUSE ON THE SERVICE. THE SERVICE DEPARTMENT TOLD US KNOW IT ONLY HAPPENS WHEN DRIVING. SO TO ME THAT DOESN'T MAKE ANY SENSE SO NO WARNING & WE WOULDN'T KNOW. TO ME THAT SAYS THAT'S THE MANUFACTURER/DEALER'S FAULT THEN. THEY TOLD US NO IT'S OVER WARRANTY WITH MILEAGE. I SAID IT'S ONLY 4 AND HALF YEARS OLD & NEVER HAD THIS HAPPEN BEFORE. SO ANYWAY WE PAID $6102.22 FOR NEW TRANSMISSION. TODAY 5/2/2021 NOT EVEN A WEEK SINCE WE PICKED UP & PAID FOR REPAIRS WE TOOK A RIDE AND SAME EXACT THING RPM RACED & JUST BARELY GOT IT OFF ROAD. ONCE AGAIN THOUGHT WE WOULD GET REAR ENDED. THE DEALER ISN'T OPEN TODAY BUT WE TOWED IT THERE. THIS HAS BEEN SCARY, & BEYOND FRUSTRATING. WE COULD HAVE BEEN SERIOUSLY HURT & THE DEALER SERVICE DEPARTMENT TELLS US NO WAY WE WOULD NO OR WARNING. ALSO, THEY DID A MULTI-POINT INSPECTION THEY FIXED OUR VAN. SO THIS SHOULDN'T OF HAPPENED AGAIN AT ALL & IN LESS THE A WEEK. SO THIS JUST HAPPENS I DON'T BUY THAT. DEALER ADDRESS BUHLER & BITTER INC. 3290 HIGHWAY 35 HAZLET, NJ 07730. (732)-264-5000. PLEASE INVESTIGATE CAUSE THIS IS BEYOND NERVE RACKING & I AM SO NERVOUS TO GET IT BACK TO DRIVE AGAIN.
Additional Notes:
2ND TIME WRITING ABOUT OUR VAN'S POWERTRAIN. THIS IS AFTER BUHLER DODGE IN HAZLET, NJ FIXED & PUT IN A BRAND NEW TRANSMISSION. WE NEVER HAD ANY WARNINGS OF ANY PROBLEMS BEFORE THE MALFUNCTION UNTIL WE WERE DRIVING THAT DAY. THE RPM'S WOULD JUST ACCELERATE ON IT'S OWN WITHOUT GAS PEDAL AND ALSO IF WE HIT GAS PEDAL. IT WAS SCARY & HONESTLY DON'T KNOW HOW ANYONE DIDN'T HIT US FROM BEHIND. ON 4/22/2021 IS WHEN IT HAPPENED. WAS AFRAID THE CAR WOULD BLOW SOMETHING. WE TOWED IT TO THE DODGE DEALER. WHERE WE BOUGHT THE CAR. IT'S ONLY 4 AND HALF YEARS OLD WITH 85,000 MILES. WE ASKED HOW COME NO SIGNS OR WARNINGS & THE SERVICE DEPARTMENT TOLD US WE WOULDN'T KNOW. IT'S CAUSE BY A LEAK. I SAID IT WON'T SHOW PARKED AT OUR HOUSE ON THE SERVICE. THE SERVICE DEPARTMENT TOLD US KNOW IT ONLY HAPPENS WHEN DRIVING. SO TO ME THAT DOESN'T MAKE ANY SENSE SO NO WARNING & WE WOULDN'T KNOW. TO ME THAT SAYS THAT'S THE MANUFACTURER/DEALER'S FAULT THEN. THEY TOLD US NO IT'S OVER WARRANTY WITH MILEAGE. I SAID IT'S ONLY 4 AND HALF YEARS OLD & NEVER HAD THIS HAPPEN BEFORE. SO ANYWAY WE PAID $6102.22 FOR NEW TRANSMISSION. TODAY 5/2/2021 NOT EVEN A WEEK SINCE WE PICKED UP & PAID FOR REPAIRS WE TOOK A RIDE AND SAME EXACT THING RPM RACED & JUST BARELY GOT IT OFF ROAD. ONCE AGAIN THOUGHT WE WOULD GET REAR ENDED. THE DEALER ISN'T OPEN TODAY BUT WE TOWED IT THERE. THIS HAS BEEN SCARY, & BEYOND FRUSTRATING. WE COULD HAVE BEEN SERIOUSLY HURT & THE DEALER SERVICE DEPARTMENT TELLS US NO WAY WE WOULD NO OR WARNING. ALSO, THEY DID A MULTI-POINT INSPECTION THEY FIXED OUR VAN. SO THIS SHOULDN'T OF HAPPENED AGAIN AT ALL & IN LESS THE A WEEK. SO THIS JUST HAPPENS I DON'T BUY THAT. DEALER ADDRESS BUHLER & BITTER INC. 3290 HIGHWAY 35 HAZLET, NJ 07730. (732)-264-5000. PLEASE INVESTIGATE CAUSE THIS IS BEYOND NERVE RACKING & I AM SO NERVOUS TO GET IT BACK TO DRIVE AGAIN.
Mfg Campaign: 11414812
Recall Date: May 2, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Corrective Action:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Additional Notes:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Mfg Campaign: 11414534
Recall Date: Apr 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Corrective Action:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Additional Notes:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Mfg Campaign: 11414534
Recall Date: Apr 29, 2021
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