Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Corrective Action:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Additional Notes:
REAR SLIDING DOOR SUDDENLY BECAME STUCK IN THE LOCKED POSITION AND I AM UNABLE TO OPEN THE DOOR IN ANY WAY. THIS IS CAUSING MY CHILDREN TO HAVE TO EXIT THE VAN ON THE TRAFFIC SIDE OF THE CAR. THIS WOULD ALSO LEAVE MY CHILD TRAPPED IN THE CAR SHOULD AN EMERGENCY ARISE OR AN ACCIDENT OCCUR ON THE OTHER SIDE OF THE VAN.
Mfg Campaign: 11414534
Recall Date: Apr 29, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
STARTED THE CAR AND IT WAS MAKING A SOUND LIKE AN ELECTRICAL CAR WOULD. THOUGHT MAYBE IT WAS JUST WARMING UP AND I WAS IMAGINING IT. DROVE TO TOWN AND IT STARTED SHIFTING HARD. BY THE TIME I TRIED TO GO HOME IT WOULDN'T SHIFT INTO HIGHER GEARS, HAD REALLY HIGH RPM. I GOT IT INTO A PARKING LOT AND IT WOULDN'T DRIVE AT ALL!
Corrective Action:
STARTED THE CAR AND IT WAS MAKING A SOUND LIKE AN ELECTRICAL CAR WOULD. THOUGHT MAYBE IT WAS JUST WARMING UP AND I WAS IMAGINING IT. DROVE TO TOWN AND IT STARTED SHIFTING HARD. BY THE TIME I TRIED TO GO HOME IT WOULDN'T SHIFT INTO HIGHER GEARS, HAD REALLY HIGH RPM. I GOT IT INTO A PARKING LOT AND IT WOULDN'T DRIVE AT ALL!
Additional Notes:
STARTED THE CAR AND IT WAS MAKING A SOUND LIKE AN ELECTRICAL CAR WOULD. THOUGHT MAYBE IT WAS JUST WARMING UP AND I WAS IMAGINING IT. DROVE TO TOWN AND IT STARTED SHIFTING HARD. BY THE TIME I TRIED TO GO HOME IT WOULDN'T SHIFT INTO HIGHER GEARS, HAD REALLY HIGH RPM. I GOT IT INTO A PARKING LOT AND IT WOULDN'T DRIVE AT ALL!
Mfg Campaign: 11414364
Recall Date: Apr 28, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE STALLED. LEGACY CHRYSLER DODGE JEEP RAM (1798 HIGHWAY 3175 N BYP, NATCHITOCHES, LA 71457) WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS A TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 111,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE STALLED. LEGACY CHRYSLER DODGE JEEP RAM (1798 HIGHWAY 3175 N BYP, NATCHITOCHES, LA 71457) WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS A TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 111,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE STALLED. LEGACY CHRYSLER DODGE JEEP RAM (1798 HIGHWAY 3175 N BYP, NATCHITOCHES, LA 71457) WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS A TRANSMISSION FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE MILEAGE WAS 111,000.
Mfg Campaign: 11414174
Recall Date: Apr 27, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SHORTLY AFTER WE BOUGHT OUR VEHICLE, WHEN WE WOULD UNLOCK THE DOORS, THE VAN MADE A LOUD BUZZING SOUND. WE HAD IT CHECKED WITH ANOTHER WARRANTY ISSUE AND THEY FOUND NOTHING. THEN, IN DECEMBER, THE PASSENGER SIDE DOOR STOPPED WORKING AND IT WAS LOCKED. IT COULDN'T BE UNLOCKED OR OPENED BY ANY METHOD. LAST WEEK, I SCHEDULED IT TO BE FIXED AT THE DEALER. THEN THE DRIVER SIDE SLIDING DOOR ALSO LOCKED SHUT AND IT'S UNABLE TO BE OPENED. DEALER SAID IT IS THE DOOR ACTUATORS (COVERED UNDER WARRANTY). HOWEVER, SINCE THE ACTUATORS WENT BAD, THE DOOR CANNOT BE OPENED. THE DOORS MUST BE OPENED TO TAKE FOR PANELS OFF TO ACCESS/REPLACE ACTUATORS. THEREFORE, THEY HAVE TO BREAK DOOR PANELS TO ACCESS (NOT COVERED WARRANTY PART). QUICK RESEARCH ONLINE SHOWS ACTUATORS GOING BAD IS VERY COMMON ON MULTIPLE YEARS OF DODGE CARAVANS. THIS IS A MAJOR SAFETY ISSUE AS IT RENDERS THE PASSENGERS TRAPPED INSIDE THE VEHICLE, WHICH COULD BE A PROBLEM IN AN EMERGENCY. I FEEL REPLACING THE ACTUATORS SHOULD BE A RECALL AND SHOULD BE DONE ON ALL CARAVANS THAT HAVE THE PARTY THAT HAS BEEN SHOWN TO BE AN ISSUE. THIS SHOULD NOT BE WARRANTY WORK AFTER THERE IS AN ISSUE ON THAT SPECIFIC VEHICLE.
Corrective Action:
SHORTLY AFTER WE BOUGHT OUR VEHICLE, WHEN WE WOULD UNLOCK THE DOORS, THE VAN MADE A LOUD BUZZING SOUND. WE HAD IT CHECKED WITH ANOTHER WARRANTY ISSUE AND THEY FOUND NOTHING. THEN, IN DECEMBER, THE PASSENGER SIDE DOOR STOPPED WORKING AND IT WAS LOCKED. IT COULDN'T BE UNLOCKED OR OPENED BY ANY METHOD. LAST WEEK, I SCHEDULED IT TO BE FIXED AT THE DEALER. THEN THE DRIVER SIDE SLIDING DOOR ALSO LOCKED SHUT AND IT'S UNABLE TO BE OPENED. DEALER SAID IT IS THE DOOR ACTUATORS (COVERED UNDER WARRANTY). HOWEVER, SINCE THE ACTUATORS WENT BAD, THE DOOR CANNOT BE OPENED. THE DOORS MUST BE OPENED TO TAKE FOR PANELS OFF TO ACCESS/REPLACE ACTUATORS. THEREFORE, THEY HAVE TO BREAK DOOR PANELS TO ACCESS (NOT COVERED WARRANTY PART). QUICK RESEARCH ONLINE SHOWS ACTUATORS GOING BAD IS VERY COMMON ON MULTIPLE YEARS OF DODGE CARAVANS. THIS IS A MAJOR SAFETY ISSUE AS IT RENDERS THE PASSENGERS TRAPPED INSIDE THE VEHICLE, WHICH COULD BE A PROBLEM IN AN EMERGENCY. I FEEL REPLACING THE ACTUATORS SHOULD BE A RECALL AND SHOULD BE DONE ON ALL CARAVANS THAT HAVE THE PARTY THAT HAS BEEN SHOWN TO BE AN ISSUE. THIS SHOULD NOT BE WARRANTY WORK AFTER THERE IS AN ISSUE ON THAT SPECIFIC VEHICLE.
Additional Notes:
SHORTLY AFTER WE BOUGHT OUR VEHICLE, WHEN WE WOULD UNLOCK THE DOORS, THE VAN MADE A LOUD BUZZING SOUND. WE HAD IT CHECKED WITH ANOTHER WARRANTY ISSUE AND THEY FOUND NOTHING. THEN, IN DECEMBER, THE PASSENGER SIDE DOOR STOPPED WORKING AND IT WAS LOCKED. IT COULDN'T BE UNLOCKED OR OPENED BY ANY METHOD. LAST WEEK, I SCHEDULED IT TO BE FIXED AT THE DEALER. THEN THE DRIVER SIDE SLIDING DOOR ALSO LOCKED SHUT AND IT'S UNABLE TO BE OPENED. DEALER SAID IT IS THE DOOR ACTUATORS (COVERED UNDER WARRANTY). HOWEVER, SINCE THE ACTUATORS WENT BAD, THE DOOR CANNOT BE OPENED. THE DOORS MUST BE OPENED TO TAKE FOR PANELS OFF TO ACCESS/REPLACE ACTUATORS. THEREFORE, THEY HAVE TO BREAK DOOR PANELS TO ACCESS (NOT COVERED WARRANTY PART). QUICK RESEARCH ONLINE SHOWS ACTUATORS GOING BAD IS VERY COMMON ON MULTIPLE YEARS OF DODGE CARAVANS. THIS IS A MAJOR SAFETY ISSUE AS IT RENDERS THE PASSENGERS TRAPPED INSIDE THE VEHICLE, WHICH COULD BE A PROBLEM IN AN EMERGENCY. I FEEL REPLACING THE ACTUATORS SHOULD BE A RECALL AND SHOULD BE DONE ON ALL CARAVANS THAT HAVE THE PARTY THAT HAS BEEN SHOWN TO BE AN ISSUE. THIS SHOULD NOT BE WARRANTY WORK AFTER THERE IS AN ISSUE ON THAT SPECIFIC VEHICLE.
Mfg Campaign: 11413347
Recall Date: Apr 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING MY RPM WOULD AUTOMATICALLY JUST KEEP GOING HIGH. THEN I'LL BE OK THEN IT WOULD GO HIGH WITHOUT ME HITTING GAS. IT GOT TO THE POINT WHERE I WAS SCARED DRIVING IT. HAD TO PULL OVER WITH HAZARDS ON CAUSE I COULDN'T ACCELERATE TO GET UP TO SPEED WITH RPM JUMPING HIGH. I WAS AFRAID SOMEONE WOULD HIT FROM BEHIND. I HAD TO GET MY VAN TOWED BACK TO ME HOUSE. I NEVER HAD THIS HAPPEN AND TODAY ALL OF SUDDEN OUT OF NOWHERE THIS STARTED TO HAPPEN. AT FIRST IT DID IT A LITTLE UP AND DOWN RPM AND DIDN'T THINK MUCH OF IT. IF I DIDN'T NEED TO ACCELERATE AND KEPT IT BETWEEN IT SEEMED LOW OR BETWEEN 1.5 AND 2.0 RPMS IT SEEMED OK. THEN GOING UP HILL/SLOPE MOSTLY DRIVING ON HIGHWAYS IF I PUSHED ON GAS PEDAL IT WOULD TRY TO ACCELERATE THE RPM'S HIGHER. THEN IT WOULD ACCELERATE ON IT'S OWN WITHOUT PUSHING GAS PEDAL. I PARKED ON SHOULDER SHUT OFF CAR AND RESTART TO FET GOING AGAIN. SAME THING ALL OVER HAPPENED. IT WAS SCARY.
Corrective Action:
DRIVING MY RPM WOULD AUTOMATICALLY JUST KEEP GOING HIGH. THEN I'LL BE OK THEN IT WOULD GO HIGH WITHOUT ME HITTING GAS. IT GOT TO THE POINT WHERE I WAS SCARED DRIVING IT. HAD TO PULL OVER WITH HAZARDS ON CAUSE I COULDN'T ACCELERATE TO GET UP TO SPEED WITH RPM JUMPING HIGH. I WAS AFRAID SOMEONE WOULD HIT FROM BEHIND. I HAD TO GET MY VAN TOWED BACK TO ME HOUSE. I NEVER HAD THIS HAPPEN AND TODAY ALL OF SUDDEN OUT OF NOWHERE THIS STARTED TO HAPPEN. AT FIRST IT DID IT A LITTLE UP AND DOWN RPM AND DIDN'T THINK MUCH OF IT. IF I DIDN'T NEED TO ACCELERATE AND KEPT IT BETWEEN IT SEEMED LOW OR BETWEEN 1.5 AND 2.0 RPMS IT SEEMED OK. THEN GOING UP HILL/SLOPE MOSTLY DRIVING ON HIGHWAYS IF I PUSHED ON GAS PEDAL IT WOULD TRY TO ACCELERATE THE RPM'S HIGHER. THEN IT WOULD ACCELERATE ON IT'S OWN WITHOUT PUSHING GAS PEDAL. I PARKED ON SHOULDER SHUT OFF CAR AND RESTART TO FET GOING AGAIN. SAME THING ALL OVER HAPPENED. IT WAS SCARY.
Additional Notes:
DRIVING MY RPM WOULD AUTOMATICALLY JUST KEEP GOING HIGH. THEN I'LL BE OK THEN IT WOULD GO HIGH WITHOUT ME HITTING GAS. IT GOT TO THE POINT WHERE I WAS SCARED DRIVING IT. HAD TO PULL OVER WITH HAZARDS ON CAUSE I COULDN'T ACCELERATE TO GET UP TO SPEED WITH RPM JUMPING HIGH. I WAS AFRAID SOMEONE WOULD HIT FROM BEHIND. I HAD TO GET MY VAN TOWED BACK TO ME HOUSE. I NEVER HAD THIS HAPPEN AND TODAY ALL OF SUDDEN OUT OF NOWHERE THIS STARTED TO HAPPEN. AT FIRST IT DID IT A LITTLE UP AND DOWN RPM AND DIDN'T THINK MUCH OF IT. IF I DIDN'T NEED TO ACCELERATE AND KEPT IT BETWEEN IT SEEMED LOW OR BETWEEN 1.5 AND 2.0 RPMS IT SEEMED OK. THEN GOING UP HILL/SLOPE MOSTLY DRIVING ON HIGHWAYS IF I PUSHED ON GAS PEDAL IT WOULD TRY TO ACCELERATE THE RPM'S HIGHER. THEN IT WOULD ACCELERATE ON IT'S OWN WITHOUT PUSHING GAS PEDAL. I PARKED ON SHOULDER SHUT OFF CAR AND RESTART TO FET GOING AGAIN. SAME THING ALL OVER HAPPENED. IT WAS SCARY.
Mfg Campaign: 11413473
Recall Date: Apr 22, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 DODGE CARAVAN BACK SLIDING DOOR STARTED BUZZING AND SOMETIMES DOESN'T UNLOCK. IT IS DRIVING ME INSANE. IT IS VERY LOUD. I'VE SEEN MANY PEOPLE COMPLAINING ABOUT IT.
Corrective Action:
MY 2016 DODGE CARAVAN BACK SLIDING DOOR STARTED BUZZING AND SOMETIMES DOESN'T UNLOCK. IT IS DRIVING ME INSANE. IT IS VERY LOUD. I'VE SEEN MANY PEOPLE COMPLAINING ABOUT IT.
Additional Notes:
MY 2016 DODGE CARAVAN BACK SLIDING DOOR STARTED BUZZING AND SOMETIMES DOESN'T UNLOCK. IT IS DRIVING ME INSANE. IT IS VERY LOUD. I'VE SEEN MANY PEOPLE COMPLAINING ABOUT IT.
Mfg Campaign: 11413063
Recall Date: Apr 20, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING, VEHICLE BROKE DOWN WITHOUT WARNING OR ANY PRIOR ISSUE. NO POWER TO ENGINE AND RPM RACING TO RED LEVELS. I HAVE TAKEN IT TO TWO DEALERS WHO HAVE INFORMED ME THAT TRANSMISSION NEEDS TO BE REBUILT OR REPLACED. VEHICLE IS LESS THAN 6 YR. OLD AND HAS APPROX. 63,000 MILES.
Corrective Action:
WHILE DRIVING, VEHICLE BROKE DOWN WITHOUT WARNING OR ANY PRIOR ISSUE. NO POWER TO ENGINE AND RPM RACING TO RED LEVELS. I HAVE TAKEN IT TO TWO DEALERS WHO HAVE INFORMED ME THAT TRANSMISSION NEEDS TO BE REBUILT OR REPLACED. VEHICLE IS LESS THAN 6 YR. OLD AND HAS APPROX. 63,000 MILES.
Additional Notes:
WHILE DRIVING, VEHICLE BROKE DOWN WITHOUT WARNING OR ANY PRIOR ISSUE. NO POWER TO ENGINE AND RPM RACING TO RED LEVELS. I HAVE TAKEN IT TO TWO DEALERS WHO HAVE INFORMED ME THAT TRANSMISSION NEEDS TO BE REBUILT OR REPLACED. VEHICLE IS LESS THAN 6 YR. OLD AND HAS APPROX. 63,000 MILES.
Mfg Campaign: 11412928
Recall Date: Apr 19, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE, REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN WHEELCHAIR VAN WITH 38,806 MILES IS LOCKED SHUT. THIS HAPPENED ON APRIL 10, 2021. CANNOT ACCESS THE PERSON IN THE WHEELCHAIR IN THE REAR OF THE VEHICLE QUICKLY IN CASE OF A MEDICAL EMERGENCY. THIS IS A SAFETY ISSUE. THIS DEFECT APPEARS TO AFFLICT THIS DODGE VAN. THE DEFECT PART IS AN ELECTRICAL ACTUATOR THAT LOCKS/UNLOCKS THE SLIDING DOORS.
Corrective Action:
THE DRIVER SIDE, REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN WHEELCHAIR VAN WITH 38,806 MILES IS LOCKED SHUT. THIS HAPPENED ON APRIL 10, 2021. CANNOT ACCESS THE PERSON IN THE WHEELCHAIR IN THE REAR OF THE VEHICLE QUICKLY IN CASE OF A MEDICAL EMERGENCY. THIS IS A SAFETY ISSUE. THIS DEFECT APPEARS TO AFFLICT THIS DODGE VAN. THE DEFECT PART IS AN ELECTRICAL ACTUATOR THAT LOCKS/UNLOCKS THE SLIDING DOORS.
Additional Notes:
THE DRIVER SIDE, REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN WHEELCHAIR VAN WITH 38,806 MILES IS LOCKED SHUT. THIS HAPPENED ON APRIL 10, 2021. CANNOT ACCESS THE PERSON IN THE WHEELCHAIR IN THE REAR OF THE VEHICLE QUICKLY IN CASE OF A MEDICAL EMERGENCY. THIS IS A SAFETY ISSUE. THIS DEFECT APPEARS TO AFFLICT THIS DODGE VAN. THE DEFECT PART IS AN ELECTRICAL ACTUATOR THAT LOCKS/UNLOCKS THE SLIDING DOORS.
Mfg Campaign: 11408030
Recall Date: Apr 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVER SIDE, REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN WHEELCHAIR VAN WITH 38,806 MILES IS LOCKED SHUT. THIS HAPPENED ON APRIL 10, 2021. CANNOT ACCESS THE PERSON IN THE WHEELCHAIR IN THE REAR OF THE VEHICLE QUICKLY IN CASE OF A MEDICAL EMERGENCY. THIS IS A SAFETY ISSUE. THIS DEFECT APPEARS TO AFFLICT THIS DODGE VAN. THE DEFECT PART IS AN ELECTRICAL ACTUATOR THAT LOCKS/UNLOCKS THE SLIDING DOORS.
Corrective Action:
THE DRIVER SIDE, REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN WHEELCHAIR VAN WITH 38,806 MILES IS LOCKED SHUT. THIS HAPPENED ON APRIL 10, 2021. CANNOT ACCESS THE PERSON IN THE WHEELCHAIR IN THE REAR OF THE VEHICLE QUICKLY IN CASE OF A MEDICAL EMERGENCY. THIS IS A SAFETY ISSUE. THIS DEFECT APPEARS TO AFFLICT THIS DODGE VAN. THE DEFECT PART IS AN ELECTRICAL ACTUATOR THAT LOCKS/UNLOCKS THE SLIDING DOORS.
Additional Notes:
THE DRIVER SIDE, REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN WHEELCHAIR VAN WITH 38,806 MILES IS LOCKED SHUT. THIS HAPPENED ON APRIL 10, 2021. CANNOT ACCESS THE PERSON IN THE WHEELCHAIR IN THE REAR OF THE VEHICLE QUICKLY IN CASE OF A MEDICAL EMERGENCY. THIS IS A SAFETY ISSUE. THIS DEFECT APPEARS TO AFFLICT THIS DODGE VAN. THE DEFECT PART IS AN ELECTRICAL ACTUATOR THAT LOCKS/UNLOCKS THE SLIDING DOORS.
Mfg Campaign: 11408030
Recall Date: Apr 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN OR UNLOCK. AFTER SOME RESEARCH IT SEEMS ITS THE ACTUATOR. WHICH IS COSTLY TO REPAIR AND A SAFETY HAZARD. I READ LOTS OF COMPLAINTS ABOUT THE DOOR BEING STUCK AND ALL OF A SUDDEN COMING OPEN WHILE DRIVING. THIS IS A SAFETY HAZARD ESPECIALLY WITH KIDS IN THE CAR. OR WHAT IF THERES AN ACCIDENT AND WE CANT GET THE DOOR OPENED TO GET EVERYONE OUT SAFETLY.
Corrective Action:
MY DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN OR UNLOCK. AFTER SOME RESEARCH IT SEEMS ITS THE ACTUATOR. WHICH IS COSTLY TO REPAIR AND A SAFETY HAZARD. I READ LOTS OF COMPLAINTS ABOUT THE DOOR BEING STUCK AND ALL OF A SUDDEN COMING OPEN WHILE DRIVING. THIS IS A SAFETY HAZARD ESPECIALLY WITH KIDS IN THE CAR. OR WHAT IF THERES AN ACCIDENT AND WE CANT GET THE DOOR OPENED TO GET EVERYONE OUT SAFETLY.
Additional Notes:
MY DRIVERS SIDE PASSENGER DOOR WILL NOT OPEN OR UNLOCK. AFTER SOME RESEARCH IT SEEMS ITS THE ACTUATOR. WHICH IS COSTLY TO REPAIR AND A SAFETY HAZARD. I READ LOTS OF COMPLAINTS ABOUT THE DOOR BEING STUCK AND ALL OF A SUDDEN COMING OPEN WHILE DRIVING. THIS IS A SAFETY HAZARD ESPECIALLY WITH KIDS IN THE CAR. OR WHAT IF THERES AN ACCIDENT AND WE CANT GET THE DOOR OPENED TO GET EVERYONE OUT SAFETLY.
Mfg Campaign: 11408078
Recall Date: Apr 14, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING NORMALLY ON 2 LANE ROAD WHEN TRANSMISSION WOULD NOT CHANGE FROM LOWER GEAR TO HIGHER ONE, LOSS OF POWER, AND HIGH RPM. COULD ONLY DRIVE IN LOW GEAR.
Corrective Action:
DRIVING NORMALLY ON 2 LANE ROAD WHEN TRANSMISSION WOULD NOT CHANGE FROM LOWER GEAR TO HIGHER ONE, LOSS OF POWER, AND HIGH RPM. COULD ONLY DRIVE IN LOW GEAR.
Additional Notes:
DRIVING NORMALLY ON 2 LANE ROAD WHEN TRANSMISSION WOULD NOT CHANGE FROM LOWER GEAR TO HIGHER ONE, LOSS OF POWER, AND HIGH RPM. COULD ONLY DRIVE IN LOW GEAR.
Mfg Campaign: 11407853
Recall Date: Apr 13, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SLIDING DOOR ON MY 2016 CARAVAN SOUNDS A LOUD BUZZING ALARM WHILE DRIVING WHEN THE AUTOMATIC DOOR LOCKS ENGAGE. IT WILL PERIODICALLY NOT UNLOCK WHEN STATIONARY AND THE DOOR WILL NOT OPEN WHEN NEEDED. DISABLED MEMBERS ARE NOT ABLE TO HAVE A SAFE EXIT THROUGH THE DOORWAY.
Corrective Action:
THE SLIDING DOOR ON MY 2016 CARAVAN SOUNDS A LOUD BUZZING ALARM WHILE DRIVING WHEN THE AUTOMATIC DOOR LOCKS ENGAGE. IT WILL PERIODICALLY NOT UNLOCK WHEN STATIONARY AND THE DOOR WILL NOT OPEN WHEN NEEDED. DISABLED MEMBERS ARE NOT ABLE TO HAVE A SAFE EXIT THROUGH THE DOORWAY.
Additional Notes:
THE SLIDING DOOR ON MY 2016 CARAVAN SOUNDS A LOUD BUZZING ALARM WHILE DRIVING WHEN THE AUTOMATIC DOOR LOCKS ENGAGE. IT WILL PERIODICALLY NOT UNLOCK WHEN STATIONARY AND THE DOOR WILL NOT OPEN WHEN NEEDED. DISABLED MEMBERS ARE NOT ABLE TO HAVE A SAFE EXIT THROUGH THE DOORWAY.
Mfg Campaign: 11407755
Recall Date: Apr 12, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK PASSENGER SEAT SLIDING DOOR LOCK BUZZES WHEN UNLOCKED FROM INSIDE THE VEHICLE, AS WELL AS WITH THE KEY FOB, WHILE THE VEHICLE IS STATIONARY. THE ASSUMPTION BEING MADE IS THAT THIS IS RELATED TO THE ELECTRICAL SYSTEM. THIS VEHICLE ONLY HAS 35,644 MILES, THUS THIS ISSUE SHOULD BOT BE OCCURRING. NOTHING HAS BEEN NOTED VISUALLY THAT WOULD CAUSE THIS NOISE WHEN UNLOCKING VEHICLE DOORS. CURRENTLY THE DOOR CAN BE OPENED AND CLOSED. THIS DOOR LOCK PROBLEM MAY BE A SAFETY CONCERN IN ITSELF, OR IF THIS IS AN ELECTRICAL ISSUE, THEN THERE IS A LARGER CONCERN. IT IS EVIDENT THAT THIS HAS BECOME A COMMON ISSUE WITH THIS VEHICLE BASED ON RESEARCH COMPLETED PRIOR TO FILING THIS CONCERN. THE MANUFACTURER SHOULD BE HELD ACCOUNTABLE FOR THIS DEFECT IN THE DOOR LOCKING SYSTEM, ESPECIALLY SINCE THIS HAS BEEN SHOWN TO BE A COMMON OCCURRENCE IN THE 2016 MODEL. THANK YOU.
Corrective Action:
BACK PASSENGER SEAT SLIDING DOOR LOCK BUZZES WHEN UNLOCKED FROM INSIDE THE VEHICLE, AS WELL AS WITH THE KEY FOB, WHILE THE VEHICLE IS STATIONARY. THE ASSUMPTION BEING MADE IS THAT THIS IS RELATED TO THE ELECTRICAL SYSTEM. THIS VEHICLE ONLY HAS 35,644 MILES, THUS THIS ISSUE SHOULD BOT BE OCCURRING. NOTHING HAS BEEN NOTED VISUALLY THAT WOULD CAUSE THIS NOISE WHEN UNLOCKING VEHICLE DOORS. CURRENTLY THE DOOR CAN BE OPENED AND CLOSED. THIS DOOR LOCK PROBLEM MAY BE A SAFETY CONCERN IN ITSELF, OR IF THIS IS AN ELECTRICAL ISSUE, THEN THERE IS A LARGER CONCERN. IT IS EVIDENT THAT THIS HAS BECOME A COMMON ISSUE WITH THIS VEHICLE BASED ON RESEARCH COMPLETED PRIOR TO FILING THIS CONCERN. THE MANUFACTURER SHOULD BE HELD ACCOUNTABLE FOR THIS DEFECT IN THE DOOR LOCKING SYSTEM, ESPECIALLY SINCE THIS HAS BEEN SHOWN TO BE A COMMON OCCURRENCE IN THE 2016 MODEL. THANK YOU.
Additional Notes:
BACK PASSENGER SEAT SLIDING DOOR LOCK BUZZES WHEN UNLOCKED FROM INSIDE THE VEHICLE, AS WELL AS WITH THE KEY FOB, WHILE THE VEHICLE IS STATIONARY. THE ASSUMPTION BEING MADE IS THAT THIS IS RELATED TO THE ELECTRICAL SYSTEM. THIS VEHICLE ONLY HAS 35,644 MILES, THUS THIS ISSUE SHOULD BOT BE OCCURRING. NOTHING HAS BEEN NOTED VISUALLY THAT WOULD CAUSE THIS NOISE WHEN UNLOCKING VEHICLE DOORS. CURRENTLY THE DOOR CAN BE OPENED AND CLOSED. THIS DOOR LOCK PROBLEM MAY BE A SAFETY CONCERN IN ITSELF, OR IF THIS IS AN ELECTRICAL ISSUE, THEN THERE IS A LARGER CONCERN. IT IS EVIDENT THAT THIS HAS BECOME A COMMON ISSUE WITH THIS VEHICLE BASED ON RESEARCH COMPLETED PRIOR TO FILING THIS CONCERN. THE MANUFACTURER SHOULD BE HELD ACCOUNTABLE FOR THIS DEFECT IN THE DOOR LOCKING SYSTEM, ESPECIALLY SINCE THIS HAS BEEN SHOWN TO BE A COMMON OCCURRENCE IN THE 2016 MODEL. THANK YOU.
Mfg Campaign: 11407473
Recall Date: Apr 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE PASSENGER REAR SLIDING DOOR IS STUCK IN THE CLOSED POSITION. ATTEMPTS TO UNLOCK OR OPEN THE DOOR BOTH MANUALLY AND BY KEY FOB WERE UNSUCCESSFUL. DOOR WILL NOT OPEN NOR WILL IT UNLOCK. FIRST NOTICED WHILE VEHICLE WAS RUNNING BUT STATIONARY.
Corrective Action:
THE PASSENGER REAR SLIDING DOOR IS STUCK IN THE CLOSED POSITION. ATTEMPTS TO UNLOCK OR OPEN THE DOOR BOTH MANUALLY AND BY KEY FOB WERE UNSUCCESSFUL. DOOR WILL NOT OPEN NOR WILL IT UNLOCK. FIRST NOTICED WHILE VEHICLE WAS RUNNING BUT STATIONARY.
Additional Notes:
THE PASSENGER REAR SLIDING DOOR IS STUCK IN THE CLOSED POSITION. ATTEMPTS TO UNLOCK OR OPEN THE DOOR BOTH MANUALLY AND BY KEY FOB WERE UNSUCCESSFUL. DOOR WILL NOT OPEN NOR WILL IT UNLOCK. FIRST NOTICED WHILE VEHICLE WAS RUNNING BUT STATIONARY.
Mfg Campaign: 11407493
Recall Date: Apr 11, 2021
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
THE FRONT PASSENGER HEADREST POPPED FORWARD WHILE ADJUSTING THE SEAT TO LOAD EQUIPMENT IN THE REAR FLOORBOARD COMPARTMENT. THE PLASTIC ASSEMBLY THAT HOLDS THE METAL PIN WHICH IS USED TO KEEP THE HEADREST IN ITS NORMAL POSITION HAD BROKEN. THIS IS APPARENTLY A COMMON PROBLEM ACCORDING TO INTERNET RESEARCH BUT NO RECALL HAS BEEN ISSUED. THE VEHICLE WAS STATIONARY IN MY DRIVEWAY AND NOT RUNNING.
Corrective Action:
THE FRONT PASSENGER HEADREST POPPED FORWARD WHILE ADJUSTING THE SEAT TO LOAD EQUIPMENT IN THE REAR FLOORBOARD COMPARTMENT. THE PLASTIC ASSEMBLY THAT HOLDS THE METAL PIN WHICH IS USED TO KEEP THE HEADREST IN ITS NORMAL POSITION HAD BROKEN. THIS IS APPARENTLY A COMMON PROBLEM ACCORDING TO INTERNET RESEARCH BUT NO RECALL HAS BEEN ISSUED. THE VEHICLE WAS STATIONARY IN MY DRIVEWAY AND NOT RUNNING.
Additional Notes:
THE FRONT PASSENGER HEADREST POPPED FORWARD WHILE ADJUSTING THE SEAT TO LOAD EQUIPMENT IN THE REAR FLOORBOARD COMPARTMENT. THE PLASTIC ASSEMBLY THAT HOLDS THE METAL PIN WHICH IS USED TO KEEP THE HEADREST IN ITS NORMAL POSITION HAD BROKEN. THIS IS APPARENTLY A COMMON PROBLEM ACCORDING TO INTERNET RESEARCH BUT NO RECALL HAS BEEN ISSUED. THE VEHICLE WAS STATIONARY IN MY DRIVEWAY AND NOT RUNNING.
Mfg Campaign: 11407439
Recall Date: Apr 10, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Corrective Action:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Additional Notes:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Mfg Campaign: 11406914
Recall Date: Apr 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Corrective Action:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Additional Notes:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Mfg Campaign: 11406914
Recall Date: Apr 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Corrective Action:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Additional Notes:
I'VE HAD NOTHING BUT PROBLEMS WITH MY 2016 DODGE GRAND CARAVAN I HAD TO REPLACE THE LEFT SIDE LIFTER FOR PENTASTAR TICK. BOTH DRIVER SIDE AND PASSENGER SIDE DOORS DON'T ALWAYS OPEN MANUALLY OR WITH REMOTE AND NEITHER ONE LOCKS ANYMORE. JUST HAD TO HAVE THE TRANSMISSION REBUILT, WAS DRIVING VAN IT SUDDENLY STOPPED WOULD NOT ACCELERATE, LUCKILY GOT OFF OF THE MAIN ROAD THEN HAD TO BE TOWED TO GARAGE. THIS VAN HAS COST ME SO MUCH MONEY OUT OF POCKET.
Mfg Campaign: 11406914
Recall Date: Apr 7, 2021
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PASSENGER SLIDING DOOR LOCK ACTUATOR MAKING LOUD BUZZING SOUND.
Corrective Action:
PASSENGER SLIDING DOOR LOCK ACTUATOR MAKING LOUD BUZZING SOUND.
Additional Notes:
PASSENGER SLIDING DOOR LOCK ACTUATOR MAKING LOUD BUZZING SOUND.
Mfg Campaign: 11406560
Recall Date: Apr 5, 2021
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE MOTORIZED SLIDING DOOR STUCK CLOSED AND WILL NOT UNLOCK TO OPEN. CANNOT MANUALLY UNLOCK DOOR AS THE MECHANISM WILL NOT MOVE. UNLOCKING BY KEY FOB OR BUTTON WILL NOT WORK EITHER. ISSUE FOUND AFTER PARKING VEHICLE UPON ARRIVAL HOME. THE DOOR WOULD NOT OPEN AND I HAD TO ROLL DOWN THE WINDOW TO GET MY INFANT OUT OF THE CAR SEAT LOCATED BY THE STUCK DOOR. I HAVE FOUR CHILDREN IN THE BACK WHO ARE NOW LIMITED TO ENTERING AND EXITING THROUGH A SINGLE PASSENGER SIDE DOOR. IF THERE WAS AN ACCIDENT OR EMERGENCY THEY WOULD NOT BE ABLE TO EXIT THE VEHICLE THROUGH THE DRIVER SIDE SLIDING DOOR. THIS IS A MAJOR SAFETY ISSUE WITH MY CHILDREN BEING THE MOST AT RISK DUE TO A FAILURE OF THE SLIDING DOOR LOCKING ACTUATOR. WITH A HIGH COST OF REPAIR AND NO RECALL CHRYSLER IS JEOPARDIZING THE LIVES OF MANY IN A VEHICLE MADE FOR FAMILIES. THE ISSUE IS ACKNOWLEDGED IN SAFETY BULLETIN 23-017-20 BUT THIS MAY NOT BE COVERED BY WARRANTY. THERE NEEDS TO BE A RECALL FOR THIS ISSUE IMMEDIATELY.
Corrective Action:
DRIVER SIDE MOTORIZED SLIDING DOOR STUCK CLOSED AND WILL NOT UNLOCK TO OPEN. CANNOT MANUALLY UNLOCK DOOR AS THE MECHANISM WILL NOT MOVE. UNLOCKING BY KEY FOB OR BUTTON WILL NOT WORK EITHER. ISSUE FOUND AFTER PARKING VEHICLE UPON ARRIVAL HOME. THE DOOR WOULD NOT OPEN AND I HAD TO ROLL DOWN THE WINDOW TO GET MY INFANT OUT OF THE CAR SEAT LOCATED BY THE STUCK DOOR. I HAVE FOUR CHILDREN IN THE BACK WHO ARE NOW LIMITED TO ENTERING AND EXITING THROUGH A SINGLE PASSENGER SIDE DOOR. IF THERE WAS AN ACCIDENT OR EMERGENCY THEY WOULD NOT BE ABLE TO EXIT THE VEHICLE THROUGH THE DRIVER SIDE SLIDING DOOR. THIS IS A MAJOR SAFETY ISSUE WITH MY CHILDREN BEING THE MOST AT RISK DUE TO A FAILURE OF THE SLIDING DOOR LOCKING ACTUATOR. WITH A HIGH COST OF REPAIR AND NO RECALL CHRYSLER IS JEOPARDIZING THE LIVES OF MANY IN A VEHICLE MADE FOR FAMILIES. THE ISSUE IS ACKNOWLEDGED IN SAFETY BULLETIN 23-017-20 BUT THIS MAY NOT BE COVERED BY WARRANTY. THERE NEEDS TO BE A RECALL FOR THIS ISSUE IMMEDIATELY.
Additional Notes:
DRIVER SIDE MOTORIZED SLIDING DOOR STUCK CLOSED AND WILL NOT UNLOCK TO OPEN. CANNOT MANUALLY UNLOCK DOOR AS THE MECHANISM WILL NOT MOVE. UNLOCKING BY KEY FOB OR BUTTON WILL NOT WORK EITHER. ISSUE FOUND AFTER PARKING VEHICLE UPON ARRIVAL HOME. THE DOOR WOULD NOT OPEN AND I HAD TO ROLL DOWN THE WINDOW TO GET MY INFANT OUT OF THE CAR SEAT LOCATED BY THE STUCK DOOR. I HAVE FOUR CHILDREN IN THE BACK WHO ARE NOW LIMITED TO ENTERING AND EXITING THROUGH A SINGLE PASSENGER SIDE DOOR. IF THERE WAS AN ACCIDENT OR EMERGENCY THEY WOULD NOT BE ABLE TO EXIT THE VEHICLE THROUGH THE DRIVER SIDE SLIDING DOOR. THIS IS A MAJOR SAFETY ISSUE WITH MY CHILDREN BEING THE MOST AT RISK DUE TO A FAILURE OF THE SLIDING DOOR LOCKING ACTUATOR. WITH A HIGH COST OF REPAIR AND NO RECALL CHRYSLER IS JEOPARDIZING THE LIVES OF MANY IN A VEHICLE MADE FOR FAMILIES. THE ISSUE IS ACKNOWLEDGED IN SAFETY BULLETIN 23-017-20 BUT THIS MAY NOT BE COVERED BY WARRANTY. THERE NEEDS TO BE A RECALL FOR THIS ISSUE IMMEDIATELY.
Mfg Campaign: 11405734
Recall Date: Mar 31, 2021
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury