Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PASSENGER SIDE DOOR LOCK IS FROZEN IN THE LOCKED POSITION. CAN'T UNLOCK OR OPEN DOOR. THIS IS A FIRE/SAFETY HAZARD.
Corrective Action:
PASSENGER SIDE DOOR LOCK IS FROZEN IN THE LOCKED POSITION. CAN'T UNLOCK OR OPEN DOOR. THIS IS A FIRE/SAFETY HAZARD.
Additional Notes:
PASSENGER SIDE DOOR LOCK IS FROZEN IN THE LOCKED POSITION. CAN'T UNLOCK OR OPEN DOOR. THIS IS A FIRE/SAFETY HAZARD.
Mfg Campaign: 11363983
Recall Date: Oct 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE SLIDING PASSENGER DOOR STUCK IN LOCKED POSITION. CANNOT OPEN MANUALLY OR ELECTRONICALLY.
Corrective Action:
DRIVERS SIDE SLIDING PASSENGER DOOR STUCK IN LOCKED POSITION. CANNOT OPEN MANUALLY OR ELECTRONICALLY.
Additional Notes:
DRIVERS SIDE SLIDING PASSENGER DOOR STUCK IN LOCKED POSITION. CANNOT OPEN MANUALLY OR ELECTRONICALLY.
Mfg Campaign: 11363594
Recall Date: Oct 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.
Mfg Campaign: 11362833
Recall Date: Oct 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPERATE CORRECTLY. THE AIR BAG WARNING LIGHT ILLUMINATED WHEN THE SEAT BELT WAS ENGAGED. THE VEHICLE WAS TAKEN TO RIO VISTA DODGE CHRYSLER JEEP INC (1006 STATE HIGHWAY 12, DIRECTIONS RIO VISTA, CA 94571-1442) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE OCS PASSENGER REAR DOOR MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,500.
Mfg Campaign: 11362833
Recall Date: Oct 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDER DOORS WILL NOT OPEN MANUALLY. DOORS NO LONGER AUTO LOCK WHILE DRIVING HAS COMMENCED. REAR HATCH WILL NOT OPEN WITH FOB OCCASIONALLY.
Corrective Action:
SLIDER DOORS WILL NOT OPEN MANUALLY. DOORS NO LONGER AUTO LOCK WHILE DRIVING HAS COMMENCED. REAR HATCH WILL NOT OPEN WITH FOB OCCASIONALLY.
Additional Notes:
SLIDER DOORS WILL NOT OPEN MANUALLY. DOORS NO LONGER AUTO LOCK WHILE DRIVING HAS COMMENCED. REAR HATCH WILL NOT OPEN WITH FOB OCCASIONALLY.
Mfg Campaign: 11361742
Recall Date: Sep 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE LOCKS ON BOTH SLIDING SIDE DOORS HAVE STOPPED WORKING. THE PASSENGER SIDE DOOR WILL NOT LOCK AND THE DRIVERS SIDE DOOR HAS LOCKED AND WILL NOT UNLOCK. THE DRIVERS SIDE SLIDING DOOR IS UNUSABLE. THIS CONDITION IS UNSAFE AND IS DOCUMENTED BY MULTITUDES OF OTHER OWNERS. THESE LOCKS ARE NOT RELIABLE AND SHOULD BE RECALLED. THE COST IS APPROXIMATELY $1000 A DOOR AND IS NOT REASONABLE FOR AN OWNER TO ABSORB WHEN IT IS AN OBVIOUS DESIGN DEFICENCY.
Corrective Action:
THE LOCKS ON BOTH SLIDING SIDE DOORS HAVE STOPPED WORKING. THE PASSENGER SIDE DOOR WILL NOT LOCK AND THE DRIVERS SIDE DOOR HAS LOCKED AND WILL NOT UNLOCK. THE DRIVERS SIDE SLIDING DOOR IS UNUSABLE. THIS CONDITION IS UNSAFE AND IS DOCUMENTED BY MULTITUDES OF OTHER OWNERS. THESE LOCKS ARE NOT RELIABLE AND SHOULD BE RECALLED. THE COST IS APPROXIMATELY $1000 A DOOR AND IS NOT REASONABLE FOR AN OWNER TO ABSORB WHEN IT IS AN OBVIOUS DESIGN DEFICENCY.
Additional Notes:
THE LOCKS ON BOTH SLIDING SIDE DOORS HAVE STOPPED WORKING. THE PASSENGER SIDE DOOR WILL NOT LOCK AND THE DRIVERS SIDE DOOR HAS LOCKED AND WILL NOT UNLOCK. THE DRIVERS SIDE SLIDING DOOR IS UNUSABLE. THIS CONDITION IS UNSAFE AND IS DOCUMENTED BY MULTITUDES OF OTHER OWNERS. THESE LOCKS ARE NOT RELIABLE AND SHOULD BE RECALLED. THE COST IS APPROXIMATELY $1000 A DOOR AND IS NOT REASONABLE FOR AN OWNER TO ABSORB WHEN IT IS AN OBVIOUS DESIGN DEFICENCY.
Mfg Campaign: 11361653
Recall Date: Sep 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2016 DODGE CARAVAN RECENTLY STARTED A LOUD BUZZING NOISE AFTER THE DOOR LOCKS OR UNLOCKS. THIS BUZZING HAPPENS WHEN I UNLOCK/LOCK OR OPEN THE DOORS.
Corrective Action:
MY 2016 DODGE CARAVAN RECENTLY STARTED A LOUD BUZZING NOISE AFTER THE DOOR LOCKS OR UNLOCKS. THIS BUZZING HAPPENS WHEN I UNLOCK/LOCK OR OPEN THE DOORS.
Additional Notes:
MY 2016 DODGE CARAVAN RECENTLY STARTED A LOUD BUZZING NOISE AFTER THE DOOR LOCKS OR UNLOCKS. THIS BUZZING HAPPENS WHEN I UNLOCK/LOCK OR OPEN THE DOORS.
Mfg Campaign: 11361353
Recall Date: Sep 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 DODGE CARAVAN RECENTLY STARTED A LOUD BUZZING NOISE AFTER THE DOOR LOCKS OR UNLOCKS. THIS BUZZING HAPPENS WHEN I UNLOCK/LOCK OR OPEN THE DOORS.
Corrective Action:
MY 2016 DODGE CARAVAN RECENTLY STARTED A LOUD BUZZING NOISE AFTER THE DOOR LOCKS OR UNLOCKS. THIS BUZZING HAPPENS WHEN I UNLOCK/LOCK OR OPEN THE DOORS.
Additional Notes:
MY 2016 DODGE CARAVAN RECENTLY STARTED A LOUD BUZZING NOISE AFTER THE DOOR LOCKS OR UNLOCKS. THIS BUZZING HAPPENS WHEN I UNLOCK/LOCK OR OPEN THE DOORS.
Mfg Campaign: 11361353
Recall Date: Sep 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION ISSUES AS DESCRIBED IN THE TRANSMISSION RECALL FOR THE FUDGE GRAND CARAVANS IN 2016 HAPPENED TO US, LOSS OF POWER TO THE DRIVE TRAIN WHILE THE VEHICLE WAS IN OPERATION AND MOVING. SEEMS OUR VIN IS NOT IN THE RECALL LIST.
Corrective Action:
TRANSMISSION ISSUES AS DESCRIBED IN THE TRANSMISSION RECALL FOR THE FUDGE GRAND CARAVANS IN 2016 HAPPENED TO US, LOSS OF POWER TO THE DRIVE TRAIN WHILE THE VEHICLE WAS IN OPERATION AND MOVING. SEEMS OUR VIN IS NOT IN THE RECALL LIST.
Additional Notes:
TRANSMISSION ISSUES AS DESCRIBED IN THE TRANSMISSION RECALL FOR THE FUDGE GRAND CARAVANS IN 2016 HAPPENED TO US, LOSS OF POWER TO THE DRIVE TRAIN WHILE THE VEHICLE WAS IN OPERATION AND MOVING. SEEMS OUR VIN IS NOT IN THE RECALL LIST.
Mfg Campaign: 11361363
Recall Date: Sep 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN THE PAST FEW MONTHS THE BOTH SLIDING DOORS OF THE VAN HAVE NOT BEEN WORKING PROPERLY. TODAY SEPTEMBER 27, 2020 BOTH DOORS DO NOT OPEN AND STAY IN THE LOCK POSITION. IT IS ONLY ABLE TO OPEN BY PULLING THE LOCK TOWARDS UNLOCK POSITION AND THEN PULL THE HANDLE. THE KEY FOB AND THE OPEN DOOR BUTTONS IN THE CAR DO NOT WORK AND THERE IS A SLIGHT CLICK SOUND SOMETIMES BUT THE DOOR STAYS LOCKED. THIS IS A BIG SAFETY ISSUE AS IF WE WERE TO CRASH OUR CHILDREN AND OR PASSENGERS WILL NOT BE ABLE TO EXIT THE CAR!!!!! SEEMS LIKE IT IS HAPPENING TO QUITE A FEW DODGE OWNERS.
Corrective Action:
IN THE PAST FEW MONTHS THE BOTH SLIDING DOORS OF THE VAN HAVE NOT BEEN WORKING PROPERLY. TODAY SEPTEMBER 27, 2020 BOTH DOORS DO NOT OPEN AND STAY IN THE LOCK POSITION. IT IS ONLY ABLE TO OPEN BY PULLING THE LOCK TOWARDS UNLOCK POSITION AND THEN PULL THE HANDLE. THE KEY FOB AND THE OPEN DOOR BUTTONS IN THE CAR DO NOT WORK AND THERE IS A SLIGHT CLICK SOUND SOMETIMES BUT THE DOOR STAYS LOCKED. THIS IS A BIG SAFETY ISSUE AS IF WE WERE TO CRASH OUR CHILDREN AND OR PASSENGERS WILL NOT BE ABLE TO EXIT THE CAR!!!!! SEEMS LIKE IT IS HAPPENING TO QUITE A FEW DODGE OWNERS.
Additional Notes:
IN THE PAST FEW MONTHS THE BOTH SLIDING DOORS OF THE VAN HAVE NOT BEEN WORKING PROPERLY. TODAY SEPTEMBER 27, 2020 BOTH DOORS DO NOT OPEN AND STAY IN THE LOCK POSITION. IT IS ONLY ABLE TO OPEN BY PULLING THE LOCK TOWARDS UNLOCK POSITION AND THEN PULL THE HANDLE. THE KEY FOB AND THE OPEN DOOR BUTTONS IN THE CAR DO NOT WORK AND THERE IS A SLIGHT CLICK SOUND SOMETIMES BUT THE DOOR STAYS LOCKED. THIS IS A BIG SAFETY ISSUE AS IF WE WERE TO CRASH OUR CHILDREN AND OR PASSENGERS WILL NOT BE ABLE TO EXIT THE CAR!!!!! SEEMS LIKE IT IS HAPPENING TO QUITE A FEW DODGE OWNERS.
Mfg Campaign: 11361414
Recall Date: Sep 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DOOR LOCK ACTUATOR ON THE RIGHT REAR SLIDING DOOR HAS STOPPED WORKING. MY DOOR IS STUCK ON UNLOCK, AND IS UNABLE TO BE LOCKED, MANUALLY OR OTHERWISE. MY DOOR ALSO MAKES A LOUD BUZZING NOISE EVERY TIME I PRESS THE UNLOCK BUTTON.
Corrective Action:
THE DOOR LOCK ACTUATOR ON THE RIGHT REAR SLIDING DOOR HAS STOPPED WORKING. MY DOOR IS STUCK ON UNLOCK, AND IS UNABLE TO BE LOCKED, MANUALLY OR OTHERWISE. MY DOOR ALSO MAKES A LOUD BUZZING NOISE EVERY TIME I PRESS THE UNLOCK BUTTON.
Additional Notes:
THE DOOR LOCK ACTUATOR ON THE RIGHT REAR SLIDING DOOR HAS STOPPED WORKING. MY DOOR IS STUCK ON UNLOCK, AND IS UNABLE TO BE LOCKED, MANUALLY OR OTHERWISE. MY DOOR ALSO MAKES A LOUD BUZZING NOISE EVERY TIME I PRESS THE UNLOCK BUTTON.
Mfg Campaign: 11361305
Recall Date: Sep 26, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD TO GO TO TOWN AT NIGHT TO GET GROCERIES FOR DINNER I PUT MY CHILD IN THE BACKSEAT. WE GOT TO THE GROCERY STORE I PARKED RIGHT AT THE STORE DOORS BECAUSE SOME PEOPLE WERE WALKING AROUND IN THE PARKING LOT, I GOT OUT OF MY VAN AND WENT TO GET MY CHILD OUT AND THE DOOR WAS LOCKED AND WOULD NOT UNLOCK. THE PEOPLE NOTICED ME STRUGGLING TO GET THE DOOR OPEN AND CAME TOWARDS US AND I JUST GOT BACK IN THE VAN AND LEFT. THIS IS A SERIOUS SAFETY HAZARD THAT DODGE SHOULD FIX! I PRAY NO ONE DIES DUE TO BEING LOCKED IN DURING AN EMERGENCY.
Corrective Action:
I HAD TO GO TO TOWN AT NIGHT TO GET GROCERIES FOR DINNER I PUT MY CHILD IN THE BACKSEAT. WE GOT TO THE GROCERY STORE I PARKED RIGHT AT THE STORE DOORS BECAUSE SOME PEOPLE WERE WALKING AROUND IN THE PARKING LOT, I GOT OUT OF MY VAN AND WENT TO GET MY CHILD OUT AND THE DOOR WAS LOCKED AND WOULD NOT UNLOCK. THE PEOPLE NOTICED ME STRUGGLING TO GET THE DOOR OPEN AND CAME TOWARDS US AND I JUST GOT BACK IN THE VAN AND LEFT. THIS IS A SERIOUS SAFETY HAZARD THAT DODGE SHOULD FIX! I PRAY NO ONE DIES DUE TO BEING LOCKED IN DURING AN EMERGENCY.
Additional Notes:
I HAD TO GO TO TOWN AT NIGHT TO GET GROCERIES FOR DINNER I PUT MY CHILD IN THE BACKSEAT. WE GOT TO THE GROCERY STORE I PARKED RIGHT AT THE STORE DOORS BECAUSE SOME PEOPLE WERE WALKING AROUND IN THE PARKING LOT, I GOT OUT OF MY VAN AND WENT TO GET MY CHILD OUT AND THE DOOR WAS LOCKED AND WOULD NOT UNLOCK. THE PEOPLE NOTICED ME STRUGGLING TO GET THE DOOR OPEN AND CAME TOWARDS US AND I JUST GOT BACK IN THE VAN AND LEFT. THIS IS A SERIOUS SAFETY HAZARD THAT DODGE SHOULD FIX! I PRAY NO ONE DIES DUE TO BEING LOCKED IN DURING AN EMERGENCY.
Mfg Campaign: 11361073
Recall Date: Sep 25, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER SIDE SLIDING DOOR WILL NOT OPEN AS THE LOCK APPEARS TO BE STUCK. CANNOT MANUALLY UNLOCK OR OPEN THE DOOR. VEHICLE WAS STATIONARY AS IT JUST RANDOMLY WOULD NOT OPEN ONE MORNING.
Corrective Action:
THE DRIVER SIDE SLIDING DOOR WILL NOT OPEN AS THE LOCK APPEARS TO BE STUCK. CANNOT MANUALLY UNLOCK OR OPEN THE DOOR. VEHICLE WAS STATIONARY AS IT JUST RANDOMLY WOULD NOT OPEN ONE MORNING.
Additional Notes:
THE DRIVER SIDE SLIDING DOOR WILL NOT OPEN AS THE LOCK APPEARS TO BE STUCK. CANNOT MANUALLY UNLOCK OR OPEN THE DOOR. VEHICLE WAS STATIONARY AS IT JUST RANDOMLY WOULD NOT OPEN ONE MORNING.
Mfg Campaign: 11360625
Recall Date: Sep 23, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BOTH THE LEFT AND RIGHT SIDE SLIDING DOORS OF OUR 2016 DODGE GRAND CARAVAN SXT WILL NOT OPEN BECAUSE OF DEFECTIVE SOLENOID VALVES INSIDE THE DOORS. WE ARE UNABLE TO OPEN THE SLIDING DOORS ELECTRONICALLY (PUSH BUTTONS OR KEY FOBS) OR MANUALLY, DUE TO THE FAILED DOOR ACTUATOR VALVES. AS A RESULT, THE SLIDING DOORS ARE COMPLETELY INOPERABLE AND STUCK IN THE CLOSED POSITION. OCCUPANTS COULD EASILY BE TRAPPED IN AN EMERGENCY SINCE THEY WOULD HAVE TO CLIMB INTO THE FRONT SEAT, OR CRAWL OUT THE REAR HATCH TO EXIT THE VEHICLE. THIS IS A MAJOR SAFETY HAZARD. THE SLIDING DOORS STARTED MAKING A LOUD NOISE WHEN WE USED THE KEY FOB TO LOCK THE DOORS. AFTER A WEEK OR SO, THE LOUD NOISE STOPPED AND THE DOORS WOULD NO LONGER OPERATE. OUR VEHICLE IS PAST THE WARRANTY DATE AND THE DEALER STATES THE REPAIR IS IN EXCESS OF $2,300. WE HAD THE SAME ISSUE WITH OUR 2007 GRAND CARAVAN AS WELL.*DT
Corrective Action:
BOTH THE LEFT AND RIGHT SIDE SLIDING DOORS OF OUR 2016 DODGE GRAND CARAVAN SXT WILL NOT OPEN BECAUSE OF DEFECTIVE SOLENOID VALVES INSIDE THE DOORS. WE ARE UNABLE TO OPEN THE SLIDING DOORS ELECTRONICALLY (PUSH BUTTONS OR KEY FOBS) OR MANUALLY, DUE TO THE FAILED DOOR ACTUATOR VALVES. AS A RESULT, THE SLIDING DOORS ARE COMPLETELY INOPERABLE AND STUCK IN THE CLOSED POSITION. OCCUPANTS COULD EASILY BE TRAPPED IN AN EMERGENCY SINCE THEY WOULD HAVE TO CLIMB INTO THE FRONT SEAT, OR CRAWL OUT THE REAR HATCH TO EXIT THE VEHICLE. THIS IS A MAJOR SAFETY HAZARD. THE SLIDING DOORS STARTED MAKING A LOUD NOISE WHEN WE USED THE KEY FOB TO LOCK THE DOORS. AFTER A WEEK OR SO, THE LOUD NOISE STOPPED AND THE DOORS WOULD NO LONGER OPERATE. OUR VEHICLE IS PAST THE WARRANTY DATE AND THE DEALER STATES THE REPAIR IS IN EXCESS OF $2,300. WE HAD THE SAME ISSUE WITH OUR 2007 GRAND CARAVAN AS WELL.*DT
Additional Notes:
BOTH THE LEFT AND RIGHT SIDE SLIDING DOORS OF OUR 2016 DODGE GRAND CARAVAN SXT WILL NOT OPEN BECAUSE OF DEFECTIVE SOLENOID VALVES INSIDE THE DOORS. WE ARE UNABLE TO OPEN THE SLIDING DOORS ELECTRONICALLY (PUSH BUTTONS OR KEY FOBS) OR MANUALLY, DUE TO THE FAILED DOOR ACTUATOR VALVES. AS A RESULT, THE SLIDING DOORS ARE COMPLETELY INOPERABLE AND STUCK IN THE CLOSED POSITION. OCCUPANTS COULD EASILY BE TRAPPED IN AN EMERGENCY SINCE THEY WOULD HAVE TO CLIMB INTO THE FRONT SEAT, OR CRAWL OUT THE REAR HATCH TO EXIT THE VEHICLE. THIS IS A MAJOR SAFETY HAZARD. THE SLIDING DOORS STARTED MAKING A LOUD NOISE WHEN WE USED THE KEY FOB TO LOCK THE DOORS. AFTER A WEEK OR SO, THE LOUD NOISE STOPPED AND THE DOORS WOULD NO LONGER OPERATE. OUR VEHICLE IS PAST THE WARRANTY DATE AND THE DEALER STATES THE REPAIR IS IN EXCESS OF $2,300. WE HAD THE SAME ISSUE WITH OUR 2007 GRAND CARAVAN AS WELL.*DT
Mfg Campaign: 11360564
Recall Date: Sep 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2016 DODGE GRAND CARAVAN SPORT VAN, WHICH HAS SLIGHTLY OVER 50,000 THE BACK DRIVER'S SIDE PASSENGER DOOR JUST STOPPED WORKING. IT WORKED IN THE MORNING. AFTER DRIVING TO THE DESTINATION. BUT THEN IN THE AFTERNOON, IT REFUSED TO OPEN WHEN I WAS HEADED HOME. I HAVE USED THE FOB, MANUALLY FROM THE OUTSIDE AND INSIDE AS WELL AS THE OVERHEAD BUTTON IN THE VAN. IT MAKES NO SOUND AS IF IT IS TRYING TO OPEN. THIS IS A HUGE SAFETY HAZARD SHOULD ANYONE EVER GET STUCK IN THE VAN. DEALERSHIP IS REFUSING TO FIX UNLESS I PAY OUT OF POCKET, DESPITE OTHERS HAVING THE SAME COMPLAINT. AT THE VERY LEAST A RECALL NEEDS TO BE DONE.*DT
Corrective Action:
MY 2016 DODGE GRAND CARAVAN SPORT VAN, WHICH HAS SLIGHTLY OVER 50,000 THE BACK DRIVER'S SIDE PASSENGER DOOR JUST STOPPED WORKING. IT WORKED IN THE MORNING. AFTER DRIVING TO THE DESTINATION. BUT THEN IN THE AFTERNOON, IT REFUSED TO OPEN WHEN I WAS HEADED HOME. I HAVE USED THE FOB, MANUALLY FROM THE OUTSIDE AND INSIDE AS WELL AS THE OVERHEAD BUTTON IN THE VAN. IT MAKES NO SOUND AS IF IT IS TRYING TO OPEN. THIS IS A HUGE SAFETY HAZARD SHOULD ANYONE EVER GET STUCK IN THE VAN. DEALERSHIP IS REFUSING TO FIX UNLESS I PAY OUT OF POCKET, DESPITE OTHERS HAVING THE SAME COMPLAINT. AT THE VERY LEAST A RECALL NEEDS TO BE DONE.*DT
Additional Notes:
MY 2016 DODGE GRAND CARAVAN SPORT VAN, WHICH HAS SLIGHTLY OVER 50,000 THE BACK DRIVER'S SIDE PASSENGER DOOR JUST STOPPED WORKING. IT WORKED IN THE MORNING. AFTER DRIVING TO THE DESTINATION. BUT THEN IN THE AFTERNOON, IT REFUSED TO OPEN WHEN I WAS HEADED HOME. I HAVE USED THE FOB, MANUALLY FROM THE OUTSIDE AND INSIDE AS WELL AS THE OVERHEAD BUTTON IN THE VAN. IT MAKES NO SOUND AS IF IT IS TRYING TO OPEN. THIS IS A HUGE SAFETY HAZARD SHOULD ANYONE EVER GET STUCK IN THE VAN. DEALERSHIP IS REFUSING TO FIX UNLESS I PAY OUT OF POCKET, DESPITE OTHERS HAVING THE SAME COMPLAINT. AT THE VERY LEAST A RECALL NEEDS TO BE DONE.*DT
Mfg Campaign: 11360576
Recall Date: Sep 22, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVERS SIDE SLIDING DOOR GETS STUCK IN THE LOCKED POSITION AND WONT UNLOCK SO THE DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY.*DT CONSUMER HAS STATED DOOR HAS GOTTEN STUCK ON MULTIPE OCCASIONS, 3 TO 4 TIMES BEFORE IT WOULD OPEN.
Corrective Action:
THE DRIVERS SIDE SLIDING DOOR GETS STUCK IN THE LOCKED POSITION AND WONT UNLOCK SO THE DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY.*DT CONSUMER HAS STATED DOOR HAS GOTTEN STUCK ON MULTIPE OCCASIONS, 3 TO 4 TIMES BEFORE IT WOULD OPEN.
Additional Notes:
THE DRIVERS SIDE SLIDING DOOR GETS STUCK IN THE LOCKED POSITION AND WONT UNLOCK SO THE DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY.*DT CONSUMER HAS STATED DOOR HAS GOTTEN STUCK ON MULTIPE OCCASIONS, 3 TO 4 TIMES BEFORE IT WOULD OPEN.
Mfg Campaign: 11360332
Recall Date: Sep 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN THE DOORS ARE LOCKED OR UNLOCKED THEY MAKE A BUZZING NOISE.
Corrective Action:
WHEN THE DOORS ARE LOCKED OR UNLOCKED THEY MAKE A BUZZING NOISE.
Additional Notes:
WHEN THE DOORS ARE LOCKED OR UNLOCKED THEY MAKE A BUZZING NOISE.
Mfg Campaign: 11360347
Recall Date: Sep 21, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Corrective Action:
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Additional Notes:
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Mfg Campaign: 11355492
Recall Date: Sep 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Corrective Action:
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Additional Notes:
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Mfg Campaign: 11355492
Recall Date: Sep 17, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.
Mfg Campaign: 11355076
Recall Date: Sep 15, 2020
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