Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS
Mfg Campaign: 11355138
Recall Date: Sep 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.
Corrective Action:
THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.
Additional Notes:
THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.
Mfg Campaign: 11355166
Recall Date: Sep 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EVERY TIME I LOCK OR UNLOCK THE DOORS A LOUD BUZZ COMES FROM THE PASSENGER SLIDING DOOR
Corrective Action:
EVERY TIME I LOCK OR UNLOCK THE DOORS A LOUD BUZZ COMES FROM THE PASSENGER SLIDING DOOR
Additional Notes:
EVERY TIME I LOCK OR UNLOCK THE DOORS A LOUD BUZZ COMES FROM THE PASSENGER SLIDING DOOR
Mfg Campaign: 11355209
Recall Date: Sep 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE BACK SLIDING DOOR WILL NOT OPEN. DOES NOT OPEN MANUALLY OR WITH THE KEY FOB.
Corrective Action:
DRIVER SIDE BACK SLIDING DOOR WILL NOT OPEN. DOES NOT OPEN MANUALLY OR WITH THE KEY FOB.
Additional Notes:
DRIVER SIDE BACK SLIDING DOOR WILL NOT OPEN. DOES NOT OPEN MANUALLY OR WITH THE KEY FOB.
Mfg Campaign: 11354953
Recall Date: Sep 14, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY PASSENGERS REAR DOOR WAS NOT LOCKING WHETHER WHEN THE VEHICLE IS PARKED, RUNNING, AND DRIVING. IF SOMEONE WAS TO ATTACK ME, OR MY FAMILY, I WOULD HAVE INSTINCTIVELY LOCKED THE DOOR. IT WOULD NOT HAVE HAD ANY EFFECT ON KEEPING PEOPLE OUT. IN MY RESEARCHING OF HOW TO FIX THE PROBLEM, I DISCOVERED THAT THE MORE COMMON PROBLEM IS THAT THE DOOR WILL NOT UNLOCK CREATING A GREATER HAZARD FOR EMERGENCY EGRESS. THE PART IS RELATIVELY CHEAP, BUT IT IS A REAL BEAR TO REPLACE. PREVIOUS VERSIONS OF THE DODGE GRAND CARAVAN ARE MUCH EASIER TO REPAIR. (I.E., 2000-2008+?) AND CHEAPER TO REPAIR. HOWEVER, ON THE 2016 VERSION (2010-2020) ONE HAS TO DISASSEMBLE THE WHOLE INNER DOOR COSTING $600+ FOR A SIMPLE REPLACEMENT. WITH THE HASSLE, AND COST OWNERS OF VEHICLES WITH SIMILAR PROBLEMS ARE LIKELY TO "LIVE WITH IT." AND PUT THEIR FAMILY AT RISK. HTTPS://YOUTU.BE/DDDCLYJILYA
Corrective Action:
MY PASSENGERS REAR DOOR WAS NOT LOCKING WHETHER WHEN THE VEHICLE IS PARKED, RUNNING, AND DRIVING. IF SOMEONE WAS TO ATTACK ME, OR MY FAMILY, I WOULD HAVE INSTINCTIVELY LOCKED THE DOOR. IT WOULD NOT HAVE HAD ANY EFFECT ON KEEPING PEOPLE OUT. IN MY RESEARCHING OF HOW TO FIX THE PROBLEM, I DISCOVERED THAT THE MORE COMMON PROBLEM IS THAT THE DOOR WILL NOT UNLOCK CREATING A GREATER HAZARD FOR EMERGENCY EGRESS. THE PART IS RELATIVELY CHEAP, BUT IT IS A REAL BEAR TO REPLACE. PREVIOUS VERSIONS OF THE DODGE GRAND CARAVAN ARE MUCH EASIER TO REPAIR. (I.E., 2000-2008+?) AND CHEAPER TO REPAIR. HOWEVER, ON THE 2016 VERSION (2010-2020) ONE HAS TO DISASSEMBLE THE WHOLE INNER DOOR COSTING $600+ FOR A SIMPLE REPLACEMENT. WITH THE HASSLE, AND COST OWNERS OF VEHICLES WITH SIMILAR PROBLEMS ARE LIKELY TO "LIVE WITH IT." AND PUT THEIR FAMILY AT RISK. HTTPS://YOUTU.BE/DDDCLYJILYA
Additional Notes:
MY PASSENGERS REAR DOOR WAS NOT LOCKING WHETHER WHEN THE VEHICLE IS PARKED, RUNNING, AND DRIVING. IF SOMEONE WAS TO ATTACK ME, OR MY FAMILY, I WOULD HAVE INSTINCTIVELY LOCKED THE DOOR. IT WOULD NOT HAVE HAD ANY EFFECT ON KEEPING PEOPLE OUT. IN MY RESEARCHING OF HOW TO FIX THE PROBLEM, I DISCOVERED THAT THE MORE COMMON PROBLEM IS THAT THE DOOR WILL NOT UNLOCK CREATING A GREATER HAZARD FOR EMERGENCY EGRESS. THE PART IS RELATIVELY CHEAP, BUT IT IS A REAL BEAR TO REPLACE. PREVIOUS VERSIONS OF THE DODGE GRAND CARAVAN ARE MUCH EASIER TO REPAIR. (I.E., 2000-2008+?) AND CHEAPER TO REPAIR. HOWEVER, ON THE 2016 VERSION (2010-2020) ONE HAS TO DISASSEMBLE THE WHOLE INNER DOOR COSTING $600+ FOR A SIMPLE REPLACEMENT. WITH THE HASSLE, AND COST OWNERS OF VEHICLES WITH SIMILAR PROBLEMS ARE LIKELY TO "LIVE WITH IT." AND PUT THEIR FAMILY AT RISK. HTTPS://YOUTU.BE/DDDCLYJILYA
Mfg Campaign: 11354615
Recall Date: Sep 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE HER MOTHER WAS TURNING INTO THE DRIVEWAY, THE VEHICLE SHUTOFF. THE POWER STEERING AND BRAKES BECAME INOPERABLE. THE DRIVEWAY HAD A ROCKY SURFACE AND SHE WAS GOING 10 MPH SO THE VEHICLE SLOWED DOWN TO A STOP. THE CONTACT'S MOTHER WAITED 5 MINUTES BEFORE RESTARTING THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE FAILURE RECURRED TWICE. THE DEALER AUDUBON CHRYSLER CENTER (2945 US HIGHWAY 41 N, HENDERSON, KY 42420, (270) 826-1270) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH AND TIPM SWITCH COULD BE REPLACED AT A COST OF OVER $1,200 HOWEVER, THERE WAS NO GUARANTEE THAT THE REPAIRS WOULD FIX THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 70,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE HER MOTHER WAS TURNING INTO THE DRIVEWAY, THE VEHICLE SHUTOFF. THE POWER STEERING AND BRAKES BECAME INOPERABLE. THE DRIVEWAY HAD A ROCKY SURFACE AND SHE WAS GOING 10 MPH SO THE VEHICLE SLOWED DOWN TO A STOP. THE CONTACT'S MOTHER WAITED 5 MINUTES BEFORE RESTARTING THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE FAILURE RECURRED TWICE. THE DEALER AUDUBON CHRYSLER CENTER (2945 US HIGHWAY 41 N, HENDERSON, KY 42420, (270) 826-1270) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH AND TIPM SWITCH COULD BE REPLACED AT A COST OF OVER $1,200 HOWEVER, THERE WAS NO GUARANTEE THAT THE REPAIRS WOULD FIX THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 70,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE HER MOTHER WAS TURNING INTO THE DRIVEWAY, THE VEHICLE SHUTOFF. THE POWER STEERING AND BRAKES BECAME INOPERABLE. THE DRIVEWAY HAD A ROCKY SURFACE AND SHE WAS GOING 10 MPH SO THE VEHICLE SLOWED DOWN TO A STOP. THE CONTACT'S MOTHER WAITED 5 MINUTES BEFORE RESTARTING THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE FAILURE RECURRED TWICE. THE DEALER AUDUBON CHRYSLER CENTER (2945 US HIGHWAY 41 N, HENDERSON, KY 42420, (270) 826-1270) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE IGNITION SWITCH AND TIPM SWITCH COULD BE REPLACED AT A COST OF OVER $1,200 HOWEVER, THERE WAS NO GUARANTEE THAT THE REPAIRS WOULD FIX THE ISSUE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 70,000.
Mfg Campaign: 11354373
Recall Date: Sep 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN APRIL 2019 ONE SLIDING DOOR STAYED LOCKED THEN THE OTHER SLIDING DOOR STAYED LOCKED I REPORTED IT HERE AND WAS ASKED IF I HAD NOTIFIED CHRYSLER AND I HAD. TOOK TO DEALERSHIP AND THOUGHT THEY WERE FIXED AT A COST OF $1062.00. IN APRIL 2020 I FOUND THE DRIVERS SLIDING DOOR WAS NOT LOCKING, YOU CAN OPEN IT WHILE DRIVING DOWN THE ROAD. TO ME THIS IS A SAFETY HAZARD SINCE MY GRANDSON SITS BACK THERE AND LIKES TO PLAY WITH THE DOOR CONTROLS.
Corrective Action:
IN APRIL 2019 ONE SLIDING DOOR STAYED LOCKED THEN THE OTHER SLIDING DOOR STAYED LOCKED I REPORTED IT HERE AND WAS ASKED IF I HAD NOTIFIED CHRYSLER AND I HAD. TOOK TO DEALERSHIP AND THOUGHT THEY WERE FIXED AT A COST OF $1062.00. IN APRIL 2020 I FOUND THE DRIVERS SLIDING DOOR WAS NOT LOCKING, YOU CAN OPEN IT WHILE DRIVING DOWN THE ROAD. TO ME THIS IS A SAFETY HAZARD SINCE MY GRANDSON SITS BACK THERE AND LIKES TO PLAY WITH THE DOOR CONTROLS.
Additional Notes:
IN APRIL 2019 ONE SLIDING DOOR STAYED LOCKED THEN THE OTHER SLIDING DOOR STAYED LOCKED I REPORTED IT HERE AND WAS ASKED IF I HAD NOTIFIED CHRYSLER AND I HAD. TOOK TO DEALERSHIP AND THOUGHT THEY WERE FIXED AT A COST OF $1062.00. IN APRIL 2020 I FOUND THE DRIVERS SLIDING DOOR WAS NOT LOCKING, YOU CAN OPEN IT WHILE DRIVING DOWN THE ROAD. TO ME THIS IS A SAFETY HAZARD SINCE MY GRANDSON SITS BACK THERE AND LIKES TO PLAY WITH THE DOOR CONTROLS.
Mfg Campaign: 11354199
Recall Date: Sep 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOTH LATCH ASSEMBLY'S ON SLIDING DOORS DO NOT WORK
Corrective Action:
BOTH LATCH ASSEMBLY'S ON SLIDING DOORS DO NOT WORK
Additional Notes:
BOTH LATCH ASSEMBLY'S ON SLIDING DOORS DO NOT WORK
Mfg Campaign: 11354204
Recall Date: Sep 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
ON FRIDAY SEPT 4TH I WAS USING MY VEHICLE NORMALLY . AFTER TURNING IT OFF AT MY HOME AFTER GOING TO THE BANK, I ATTEMPTED TO TURN IT BACK ON TO GO TO WORK AND IT WOULDN'T MOVE INTO GEAR. I PUT THE VEHICLE IN DRIVE, BUT THE ENGINE JUST MADE A REVVING SOUND AND DIDN'T MOVE. I TRIED REVERSE, NEUTRAL, DRIVE AND THE VEHICLE ONLY REVVED. AFTER MISSING WORK, WE HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP THAT TOLD US A RECALL WAS NOT INCLUDING OUR VIN #. THEY EXPLAINED THAT THE TRANSMISSION PUMP WASN'T GETTING FLUID TO THE TRANSMISSION AND SINCE IT FAILED OUR TRANSMISSION WAS DAMAGED. WE OUR NOW FACING NEEDING A NEW TRANSMISSION. I DON'T SEE HOW THERE IS AN ACTIVE RECALL THAT INCLUDES MY MAKE AND YEAR AND VEHICLE TYPE BUT EXCLUDES MY VIN. IF I HAD BEEN AWARE OF A RECALL A SMALL REPAIR COULD HAVE BEEN MADE. NOW MY VEHICLE NEEDS AN ENTIRE NEW TRANSMISSION. THIS COULD HAVE BEEN DEADLY IF MY VEHICLE DIED IN THE MIDDLE OF AN INTERSECTION. A CARAVAN IS SOLD SPECIFICALLY AS A FAMILY VEHICLE. YET THIS COMPANY IS PUTTING MY BABIES AT RISK. IF THEIR TRANSMISSION PUMP IS BAD IT'S IN ALL THE CARAVANS, NOT JUST ONE OR TWO. THIS NEEDS TO BE FIXED BEFORE SOMEONE ACTUALLY GETS INJURED.
Corrective Action:
ON FRIDAY SEPT 4TH I WAS USING MY VEHICLE NORMALLY . AFTER TURNING IT OFF AT MY HOME AFTER GOING TO THE BANK, I ATTEMPTED TO TURN IT BACK ON TO GO TO WORK AND IT WOULDN'T MOVE INTO GEAR. I PUT THE VEHICLE IN DRIVE, BUT THE ENGINE JUST MADE A REVVING SOUND AND DIDN'T MOVE. I TRIED REVERSE, NEUTRAL, DRIVE AND THE VEHICLE ONLY REVVED. AFTER MISSING WORK, WE HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP THAT TOLD US A RECALL WAS NOT INCLUDING OUR VIN #. THEY EXPLAINED THAT THE TRANSMISSION PUMP WASN'T GETTING FLUID TO THE TRANSMISSION AND SINCE IT FAILED OUR TRANSMISSION WAS DAMAGED. WE OUR NOW FACING NEEDING A NEW TRANSMISSION. I DON'T SEE HOW THERE IS AN ACTIVE RECALL THAT INCLUDES MY MAKE AND YEAR AND VEHICLE TYPE BUT EXCLUDES MY VIN. IF I HAD BEEN AWARE OF A RECALL A SMALL REPAIR COULD HAVE BEEN MADE. NOW MY VEHICLE NEEDS AN ENTIRE NEW TRANSMISSION. THIS COULD HAVE BEEN DEADLY IF MY VEHICLE DIED IN THE MIDDLE OF AN INTERSECTION. A CARAVAN IS SOLD SPECIFICALLY AS A FAMILY VEHICLE. YET THIS COMPANY IS PUTTING MY BABIES AT RISK. IF THEIR TRANSMISSION PUMP IS BAD IT'S IN ALL THE CARAVANS, NOT JUST ONE OR TWO. THIS NEEDS TO BE FIXED BEFORE SOMEONE ACTUALLY GETS INJURED.
Additional Notes:
ON FRIDAY SEPT 4TH I WAS USING MY VEHICLE NORMALLY . AFTER TURNING IT OFF AT MY HOME AFTER GOING TO THE BANK, I ATTEMPTED TO TURN IT BACK ON TO GO TO WORK AND IT WOULDN'T MOVE INTO GEAR. I PUT THE VEHICLE IN DRIVE, BUT THE ENGINE JUST MADE A REVVING SOUND AND DIDN'T MOVE. I TRIED REVERSE, NEUTRAL, DRIVE AND THE VEHICLE ONLY REVVED. AFTER MISSING WORK, WE HAD THE VEHICLE TOWED TO A LOCAL REPAIR SHOP THAT TOLD US A RECALL WAS NOT INCLUDING OUR VIN #. THEY EXPLAINED THAT THE TRANSMISSION PUMP WASN'T GETTING FLUID TO THE TRANSMISSION AND SINCE IT FAILED OUR TRANSMISSION WAS DAMAGED. WE OUR NOW FACING NEEDING A NEW TRANSMISSION. I DON'T SEE HOW THERE IS AN ACTIVE RECALL THAT INCLUDES MY MAKE AND YEAR AND VEHICLE TYPE BUT EXCLUDES MY VIN. IF I HAD BEEN AWARE OF A RECALL A SMALL REPAIR COULD HAVE BEEN MADE. NOW MY VEHICLE NEEDS AN ENTIRE NEW TRANSMISSION. THIS COULD HAVE BEEN DEADLY IF MY VEHICLE DIED IN THE MIDDLE OF AN INTERSECTION. A CARAVAN IS SOLD SPECIFICALLY AS A FAMILY VEHICLE. YET THIS COMPANY IS PUTTING MY BABIES AT RISK. IF THEIR TRANSMISSION PUMP IS BAD IT'S IN ALL THE CARAVANS, NOT JUST ONE OR TWO. THIS NEEDS TO BE FIXED BEFORE SOMEONE ACTUALLY GETS INJURED.
Mfg Campaign: 11354289
Recall Date: Sep 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB
Corrective Action:
WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB
Additional Notes:
WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB
Mfg Campaign: 11353951
Recall Date: Sep 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND WAS COASTED TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND AN INDEPENDENT MECHANIC WAS CALLED OUT TO THE LOCATION TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION PUMP FAILED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO CHRYSLER DODGE JEEP RAM FIAT FT. WALTON (541 MARY ESTHER CUT OFF NW, FORT WALTON BEACH, FL 32548) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE TRANSMISSION PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.*DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND WAS COASTED TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND AN INDEPENDENT MECHANIC WAS CALLED OUT TO THE LOCATION TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION PUMP FAILED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO CHRYSLER DODGE JEEP RAM FIAT FT. WALTON (541 MARY ESTHER CUT OFF NW, FORT WALTON BEACH, FL 32548) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE TRANSMISSION PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.*DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE POWER TRAIN WARNING LIGHT ILLUMINATED. THE VEHICLE LOSS MOTIVE POWER AND WAS COASTED TO THE SHOULDER OF THE ROADWAY. THE VEHICLE WAS TURNED OFF AND AN INDEPENDENT MECHANIC WAS CALLED OUT TO THE LOCATION TO HAVE THE VEHICLE DIAGNOSED. THE MECHANIC DETERMINED THAT THE TRANSMISSION PUMP FAILED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO CHRYSLER DODGE JEEP RAM FIAT FT. WALTON (541 MARY ESTHER CUT OFF NW, FORT WALTON BEACH, FL 32548) WHERE A SECOND DIAGNOSTIC TEST WAS PERFORMED AND IT WAS DETERMINED THAT THE TRANSMISSION PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CONTACT NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.*DT*JB
Mfg Campaign: 11353717
Recall Date: Sep 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER BACK DOOR MAKES A LOUD SOUNDS WHEN IS BEING LOCKED.
Corrective Action:
THE DRIVER BACK DOOR MAKES A LOUD SOUNDS WHEN IS BEING LOCKED.
Additional Notes:
THE DRIVER BACK DOOR MAKES A LOUD SOUNDS WHEN IS BEING LOCKED.
Mfg Campaign: 11353786
Recall Date: Sep 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
UPON PRESSING THE GAS PEDAL TO ACCELERATE IT FEELS AND SOUNDS AS IF MY VAN IS IN THE NEUTRAL POSITION. IT TAKES TIME FOR IT TO FINALLY 'CATCH' AND BEGIN TO ACTUALLY ACCELERATE. THE HOTTER IT IS THE WORSE THE VAN SEEMS TO GET WITH THIS PROBLEM TO THE POINT WHERE IT MAKES A HIGH PITCH SOUNDS LIKE IT IS JUST BEING SET TO A NEUTRAL POSITION AND PRESSING THE GAS PEDAL TO MAKE A HIGH PITCHED SOUND. AT THIS POINT IT DOES NOT MOVE UNTIL SOMETHING FINALLY 'CATCHES' AND MAKES IT GO-EVEN THEN MOVING FROM A CRAWL SPEED. WHILE DRIVING THE VEHICLE IT ALSO MAKES A HIGH PITCH SOUND FROM THE ENGINE AREA.
Corrective Action:
UPON PRESSING THE GAS PEDAL TO ACCELERATE IT FEELS AND SOUNDS AS IF MY VAN IS IN THE NEUTRAL POSITION. IT TAKES TIME FOR IT TO FINALLY 'CATCH' AND BEGIN TO ACTUALLY ACCELERATE. THE HOTTER IT IS THE WORSE THE VAN SEEMS TO GET WITH THIS PROBLEM TO THE POINT WHERE IT MAKES A HIGH PITCH SOUNDS LIKE IT IS JUST BEING SET TO A NEUTRAL POSITION AND PRESSING THE GAS PEDAL TO MAKE A HIGH PITCHED SOUND. AT THIS POINT IT DOES NOT MOVE UNTIL SOMETHING FINALLY 'CATCHES' AND MAKES IT GO-EVEN THEN MOVING FROM A CRAWL SPEED. WHILE DRIVING THE VEHICLE IT ALSO MAKES A HIGH PITCH SOUND FROM THE ENGINE AREA.
Additional Notes:
UPON PRESSING THE GAS PEDAL TO ACCELERATE IT FEELS AND SOUNDS AS IF MY VAN IS IN THE NEUTRAL POSITION. IT TAKES TIME FOR IT TO FINALLY 'CATCH' AND BEGIN TO ACTUALLY ACCELERATE. THE HOTTER IT IS THE WORSE THE VAN SEEMS TO GET WITH THIS PROBLEM TO THE POINT WHERE IT MAKES A HIGH PITCH SOUNDS LIKE IT IS JUST BEING SET TO A NEUTRAL POSITION AND PRESSING THE GAS PEDAL TO MAKE A HIGH PITCHED SOUND. AT THIS POINT IT DOES NOT MOVE UNTIL SOMETHING FINALLY 'CATCHES' AND MAKES IT GO-EVEN THEN MOVING FROM A CRAWL SPEED. WHILE DRIVING THE VEHICLE IT ALSO MAKES A HIGH PITCH SOUND FROM THE ENGINE AREA.
Mfg Campaign: 11353542
Recall Date: Sep 7, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SLIDING DOORS ARE LOCKED, WILL NOT OPEN, STUCK CLOSED, WILL NOT MANUALLY OR POWER OPEN. THIS IS A SAFETY ISSUES AS MY CHILDREN CANNOT ENTER OR EXIT THE VAN. THERE IS NO WAY TO FOR PASSENGERS TO OPEN THEIR DOOR. WILL NOT OPEN FROM INTERIOR OR EXTERIOR.*DT
Corrective Action:
THE SLIDING DOORS ARE LOCKED, WILL NOT OPEN, STUCK CLOSED, WILL NOT MANUALLY OR POWER OPEN. THIS IS A SAFETY ISSUES AS MY CHILDREN CANNOT ENTER OR EXIT THE VAN. THERE IS NO WAY TO FOR PASSENGERS TO OPEN THEIR DOOR. WILL NOT OPEN FROM INTERIOR OR EXTERIOR.*DT
Additional Notes:
THE SLIDING DOORS ARE LOCKED, WILL NOT OPEN, STUCK CLOSED, WILL NOT MANUALLY OR POWER OPEN. THIS IS A SAFETY ISSUES AS MY CHILDREN CANNOT ENTER OR EXIT THE VAN. THERE IS NO WAY TO FOR PASSENGERS TO OPEN THEIR DOOR. WILL NOT OPEN FROM INTERIOR OR EXTERIOR.*DT
Mfg Campaign: 11353430
Recall Date: Sep 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.
Corrective Action:
ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.
Additional Notes:
ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.
Mfg Campaign: 11353269
Recall Date: Sep 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.
Corrective Action:
ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.
Additional Notes:
ALL OF THE SUDDEN, I HAVE NO POWER TO EVEN GET OVER 40 MPH. GREAT TO HAPPEN IN A BUSY CITY WITH MY CHILD IN THE CAR RECOVERING FROM SURGERY. HAD TO PULL OVER AND GET A RIDE HOME.
Mfg Campaign: 11353269
Recall Date: Sep 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Corrective Action:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Additional Notes:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Mfg Campaign: 11352677
Recall Date: Sep 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Corrective Action:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Additional Notes:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Mfg Campaign: 11352677
Recall Date: Sep 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Corrective Action:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Additional Notes:
IF THE TRANSMISSION LOSES HYDRAULIC PRESSURE, THE VEHICLE MAY LOSE MOTIVE POWER, INCREASING THE RISK OF A CRASH.
Mfg Campaign: 11352677
Recall Date: Sep 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I BOUGHT A 2016 DODGE CARAVAN NEW FROM THE DEALERSHIP AND HAVE HAD SEVERAL ISSUES WITH REAR SLIDING DOORS NOT OPENING. THEY REPLACED THE DOOR RELAY SHORTLY AFTER PURCHASING THIS VEHICLE. ON NUMEROUS OCCASIONS 1 OR BOTH REAR SLIDING DOORS WITH LOCK AND WON'T RELEASE FROM THE INSIDE OR OUTSIDE AFTER UNLOCKING WITH KEY FOB AND THEN TRIED MANUALLY UNLOCKING FROM INSIDE. THIS HAS HAPPENED MANY TIMES IN THE WINTER AND AFTER ABOUT 5 MINUTES OF DRIVING THE DOOR WILL OPEN AS I'M DRIVING. I HAVE SMALL CHILDREN AND THIS IS A SERIOUS SAFETY ISSUE. THIS IS NOW HAPPENING IN THE SUMMER AS WELL MAKING ME THINK IT WASN'T DUE TO FROZEN DOORS. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY CAN'T FIND THE PROBLEM BECAUSE THE DOORS WILL EVENTUALLY RELEASE BEFORE I CAN GET TO DEALERSHIP AFTER WORK.
Corrective Action:
I BOUGHT A 2016 DODGE CARAVAN NEW FROM THE DEALERSHIP AND HAVE HAD SEVERAL ISSUES WITH REAR SLIDING DOORS NOT OPENING. THEY REPLACED THE DOOR RELAY SHORTLY AFTER PURCHASING THIS VEHICLE. ON NUMEROUS OCCASIONS 1 OR BOTH REAR SLIDING DOORS WITH LOCK AND WON'T RELEASE FROM THE INSIDE OR OUTSIDE AFTER UNLOCKING WITH KEY FOB AND THEN TRIED MANUALLY UNLOCKING FROM INSIDE. THIS HAS HAPPENED MANY TIMES IN THE WINTER AND AFTER ABOUT 5 MINUTES OF DRIVING THE DOOR WILL OPEN AS I'M DRIVING. I HAVE SMALL CHILDREN AND THIS IS A SERIOUS SAFETY ISSUE. THIS IS NOW HAPPENING IN THE SUMMER AS WELL MAKING ME THINK IT WASN'T DUE TO FROZEN DOORS. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY CAN'T FIND THE PROBLEM BECAUSE THE DOORS WILL EVENTUALLY RELEASE BEFORE I CAN GET TO DEALERSHIP AFTER WORK.
Additional Notes:
I BOUGHT A 2016 DODGE CARAVAN NEW FROM THE DEALERSHIP AND HAVE HAD SEVERAL ISSUES WITH REAR SLIDING DOORS NOT OPENING. THEY REPLACED THE DOOR RELAY SHORTLY AFTER PURCHASING THIS VEHICLE. ON NUMEROUS OCCASIONS 1 OR BOTH REAR SLIDING DOORS WITH LOCK AND WON'T RELEASE FROM THE INSIDE OR OUTSIDE AFTER UNLOCKING WITH KEY FOB AND THEN TRIED MANUALLY UNLOCKING FROM INSIDE. THIS HAS HAPPENED MANY TIMES IN THE WINTER AND AFTER ABOUT 5 MINUTES OF DRIVING THE DOOR WILL OPEN AS I'M DRIVING. I HAVE SMALL CHILDREN AND THIS IS A SERIOUS SAFETY ISSUE. THIS IS NOW HAPPENING IN THE SUMMER AS WELL MAKING ME THINK IT WASN'T DUE TO FROZEN DOORS. I'VE TAKEN THE VEHICLE TO THE DEALERSHIP AND THEY CAN'T FIND THE PROBLEM BECAUSE THE DOORS WILL EVENTUALLY RELEASE BEFORE I CAN GET TO DEALERSHIP AFTER WORK.
Mfg Campaign: 11352349
Recall Date: Aug 31, 2020
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury