Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE PASSENGER SLIDING DOOR MAKES AN AWFUL WHINING/GRINDING NOISE WHEN UNLOCKING AND LOCKING THE DOOR. IT APPEARS TO ALSO TRY AND OPEN AT TIMES WHEN DRIVING DOWN THE ROAD. IT SEEMS VERY UNSAFE AND ALSO VERY OBNOXIOUS TO LISTEN TO. I AM AFRAID IT MAY NOT OPEN WHEN NEEDED OR WILL OPEN WHEN IT SHOULDN'T. *TR
Corrective Action:
THE PASSENGER SLIDING DOOR MAKES AN AWFUL WHINING/GRINDING NOISE WHEN UNLOCKING AND LOCKING THE DOOR. IT APPEARS TO ALSO TRY AND OPEN AT TIMES WHEN DRIVING DOWN THE ROAD. IT SEEMS VERY UNSAFE AND ALSO VERY OBNOXIOUS TO LISTEN TO. I AM AFRAID IT MAY NOT OPEN WHEN NEEDED OR WILL OPEN WHEN IT SHOULDN'T. *TR
Additional Notes:
THE PASSENGER SLIDING DOOR MAKES AN AWFUL WHINING/GRINDING NOISE WHEN UNLOCKING AND LOCKING THE DOOR. IT APPEARS TO ALSO TRY AND OPEN AT TIMES WHEN DRIVING DOWN THE ROAD. IT SEEMS VERY UNSAFE AND ALSO VERY OBNOXIOUS TO LISTEN TO. I AM AFRAID IT MAY NOT OPEN WHEN NEEDED OR WILL OPEN WHEN IT SHOULDN'T. *TR
Mfg Campaign: 11327531
Recall Date: Jun 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
THE ENGINE MAKES A VERY LOUD TAPPING/TICKING NOISE WHEN IDLING AND SLIGHT ACCELERATION. IT APPEARS TO BE COMING FROM THE TOP OF THE ENGINE, POSSIBLE A ROCKER ARM OR LIFTER. I HOPE THERE IS A RECALL ON THIS ISSUE. *TR
Corrective Action:
THE ENGINE MAKES A VERY LOUD TAPPING/TICKING NOISE WHEN IDLING AND SLIGHT ACCELERATION. IT APPEARS TO BE COMING FROM THE TOP OF THE ENGINE, POSSIBLE A ROCKER ARM OR LIFTER. I HOPE THERE IS A RECALL ON THIS ISSUE. *TR
Additional Notes:
THE ENGINE MAKES A VERY LOUD TAPPING/TICKING NOISE WHEN IDLING AND SLIGHT ACCELERATION. IT APPEARS TO BE COMING FROM THE TOP OF THE ENGINE, POSSIBLE A ROCKER ARM OR LIFTER. I HOPE THERE IS A RECALL ON THIS ISSUE. *TR
Mfg Campaign: 11327533
Recall Date: Jun 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVER SIDE, SLIDING DOOR LOCK, IS MAKING A BUZZING SOUND WHEN IT IS LOCKED MANUALLY OR WHEN IT AUTOMATICALLY LOCKS WHEN DRIVING. I'M NOT SURE IF THE DOOR IS ACTUALLY LOCKING OR IF THE LOCK IS FULLY ENGAGED. *TR
Corrective Action:
THE DRIVER SIDE, SLIDING DOOR LOCK, IS MAKING A BUZZING SOUND WHEN IT IS LOCKED MANUALLY OR WHEN IT AUTOMATICALLY LOCKS WHEN DRIVING. I'M NOT SURE IF THE DOOR IS ACTUALLY LOCKING OR IF THE LOCK IS FULLY ENGAGED. *TR
Additional Notes:
THE DRIVER SIDE, SLIDING DOOR LOCK, IS MAKING A BUZZING SOUND WHEN IT IS LOCKED MANUALLY OR WHEN IT AUTOMATICALLY LOCKS WHEN DRIVING. I'M NOT SURE IF THE DOOR IS ACTUALLY LOCKING OR IF THE LOCK IS FULLY ENGAGED. *TR
Mfg Campaign: 11327568
Recall Date: Jun 6, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
HAD A WHINING NOISE COMING FROM THE ENGINE COMPARTMENT. AFTER ABOUT 1 OR 2 MILES THE CHECK ENGINE LIGHT CAME ON AND THE WHINING GOT REAL LOUD AND THE TRANSMISSION WOULDN'T SHIFT INTO THE NEXT GEAR. I LET OFF OF THE ACCELERATOR AND IT NEVER DOWN SHIFTED OR UPSHIFTED. IT JUST COASTED. WENT TO ACCELERATE AND THE ENGINE JUST REVVED THE RPMS HIGH. EVENTUALLY COASTED TO A SPOT TO GET OFF THE ROAD. CAN SMELL TRANSMISSION FLUID. HAVE NO LEAKS. NOW IT WON'T DO ANYTHING TRANSMISSION WISE. THE VAN WILL START UP AND IDLE FINE. JUST NOTHING FROM THE TRANSMISSION. *TR
Corrective Action:
HAD A WHINING NOISE COMING FROM THE ENGINE COMPARTMENT. AFTER ABOUT 1 OR 2 MILES THE CHECK ENGINE LIGHT CAME ON AND THE WHINING GOT REAL LOUD AND THE TRANSMISSION WOULDN'T SHIFT INTO THE NEXT GEAR. I LET OFF OF THE ACCELERATOR AND IT NEVER DOWN SHIFTED OR UPSHIFTED. IT JUST COASTED. WENT TO ACCELERATE AND THE ENGINE JUST REVVED THE RPMS HIGH. EVENTUALLY COASTED TO A SPOT TO GET OFF THE ROAD. CAN SMELL TRANSMISSION FLUID. HAVE NO LEAKS. NOW IT WON'T DO ANYTHING TRANSMISSION WISE. THE VAN WILL START UP AND IDLE FINE. JUST NOTHING FROM THE TRANSMISSION. *TR
Additional Notes:
HAD A WHINING NOISE COMING FROM THE ENGINE COMPARTMENT. AFTER ABOUT 1 OR 2 MILES THE CHECK ENGINE LIGHT CAME ON AND THE WHINING GOT REAL LOUD AND THE TRANSMISSION WOULDN'T SHIFT INTO THE NEXT GEAR. I LET OFF OF THE ACCELERATOR AND IT NEVER DOWN SHIFTED OR UPSHIFTED. IT JUST COASTED. WENT TO ACCELERATE AND THE ENGINE JUST REVVED THE RPMS HIGH. EVENTUALLY COASTED TO A SPOT TO GET OFF THE ROAD. CAN SMELL TRANSMISSION FLUID. HAVE NO LEAKS. NOW IT WON'T DO ANYTHING TRANSMISSION WISE. THE VAN WILL START UP AND IDLE FINE. JUST NOTHING FROM THE TRANSMISSION. *TR
Mfg Campaign: 11327346
Recall Date: Jun 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR
Corrective Action:
THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR
Additional Notes:
THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR
Mfg Campaign: 11327489
Recall Date: Jun 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR
Corrective Action:
THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR
Additional Notes:
THE DRIVER'S REAR SLIDING DOOR WILL NOT OPEN WITH REMOTE OR MANUALLY AND I'M NOT HAPPY ABOUT BECAUSE OF THE SAFETY OF MY CHILD. *TR
Mfg Campaign: 11327489
Recall Date: Jun 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Corrective Action:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Additional Notes:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Mfg Campaign: 11327278
Recall Date: Jun 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Corrective Action:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Additional Notes:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Mfg Campaign: 11327278
Recall Date: Jun 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Corrective Action:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Additional Notes:
THE DRIVERS PASSENGER DOOR DOES NOT OPEN OR CLOSE MANUALLY OR ELECTRONICALLY. IT IS A SAFETY HAZARD WHEN YOU ARE NOT ABLE TO EXIT IN AN EMERGENCY. *TR
Mfg Campaign: 11327278
Recall Date: Jun 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR
Corrective Action:
DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR
Additional Notes:
DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR
Mfg Campaign: 11327053
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR
Corrective Action:
DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR
Additional Notes:
DRIVER AND PASSENGER SLIDING DOORS WILL NOT LOCK OR UNLOCK WITH KEY FOB OR MANUALLY. SLIDING DOORS CAN OPEN WHILE VEHICLE IS IN MOTION. *TR
Mfg Campaign: 11327053
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Corrective Action:
TL* THE CONTACT OWNS 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Additional Notes:
TL* THE CONTACT OWNS 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO AIRPORT CHRYSLER DODGE JEEP RAM (5751 EAGLE VAIL DRIVE, ORLANDO, FL 32822) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Mfg Campaign: 11327070
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR
Corrective Action:
THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR
Additional Notes:
THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR
Mfg Campaign: 11327106
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR
Corrective Action:
THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR
Additional Notes:
THE DRIVER SIDE REAR SLIDING DOOR WILL NOT OPEN. IT APPEARS TO BE STUCK IN THE LOCKED POSITION AND ANY ATTEMPTS TO UNLOCK IT, EITHER WITH THE FOB, ALL DRIVER (DOOR & OVERHEAD) LOCK/OPEN BUTTONS, OR MANUALLY TRYING TO MOVE THE LOCK, FAIL TO RELEASE IT. THIS OCCURRED WHEN THE VEHICLE WAS STATIONARY, IN PARK, IN OUR DRIVEWAY, WHEN I PUSHED THE OVERHEAD "DOOR OPEN" BUTTON IN ORDER TO GET MY CHILDREN (2 WEEKS OLD AND 3 YEARS OLD) OUT OF THEIR CAR SEATS. THANKFULLY WE WERE NOT INVOLVED IN AN INCIDENT REQUIRING IMMEDIATE EVACUATION AT THE TIME THAT THIS OCCURRED. STILL, I HAD TO GO IN VIA THE PASSENGER SIDE SLIDING DOOR, UNINSTALL MY NEWBORN INFANT'S CAR SEAT, AND LEAVE HER ON THE GROUND IN ORDER TO ACCESS MY TODDLER'S SEAT AND GET HIM OUT. I'M HORRIFIED TO THINK WHAT A DANGEROUS SITUATION THIS COULD BECOME IN THE CASE OF AN EMERGENCY, OR IF BOTH DOORS WERE TO FAIL. THIS HAS RENDERED THE VAN UNUSABLE FOR MY FAMILY, AS GETTING EVERYONE IN AND OUT QUICKLY AND SAFELY IS NOW IMPOSSIBLE. *TR
Mfg Campaign: 11327106
Recall Date: Jun 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE PROBLEMS WITH THE VEHICLE THE DAY I GOT IT FIRST IT WAS THE CADILLAC CONVERTER AND SOME OTHER PROBLEMS THAT I AM NOT A MECHANIC SO I REALLY DON'T KNOW BUT NOW THE TRANSMISSION IN THE VEHICLE ONLY HAVE A HUNDRED THOUSAND MILES. *TR
Corrective Action:
I HAVE PROBLEMS WITH THE VEHICLE THE DAY I GOT IT FIRST IT WAS THE CADILLAC CONVERTER AND SOME OTHER PROBLEMS THAT I AM NOT A MECHANIC SO I REALLY DON'T KNOW BUT NOW THE TRANSMISSION IN THE VEHICLE ONLY HAVE A HUNDRED THOUSAND MILES. *TR
Additional Notes:
I HAVE PROBLEMS WITH THE VEHICLE THE DAY I GOT IT FIRST IT WAS THE CADILLAC CONVERTER AND SOME OTHER PROBLEMS THAT I AM NOT A MECHANIC SO I REALLY DON'T KNOW BUT NOW THE TRANSMISSION IN THE VEHICLE ONLY HAVE A HUNDRED THOUSAND MILES. *TR
Mfg Campaign: 11326997
Recall Date: Jun 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE DOOR IS LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH BUTTONS. THE MANUAL LOCK ON DOOR IS STUCK AND WILL NOT MOVE. PASSENGER SIDE DOOR WILL NOT LOCK MANUALLY OR WITH BUTTON. IT IS ALWAYS UNLOCKED. ALARM DOES NOT GO OFF WHEN THIS DOOR IS OPENED. PASSENGER DOOR LOCK DOES NOT UNLOCK WITH ANY BUTTON 80% OF THE TIME
Corrective Action:
DRIVERS SIDE DOOR IS LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH BUTTONS. THE MANUAL LOCK ON DOOR IS STUCK AND WILL NOT MOVE. PASSENGER SIDE DOOR WILL NOT LOCK MANUALLY OR WITH BUTTON. IT IS ALWAYS UNLOCKED. ALARM DOES NOT GO OFF WHEN THIS DOOR IS OPENED. PASSENGER DOOR LOCK DOES NOT UNLOCK WITH ANY BUTTON 80% OF THE TIME
Additional Notes:
DRIVERS SIDE DOOR IS LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH BUTTONS. THE MANUAL LOCK ON DOOR IS STUCK AND WILL NOT MOVE. PASSENGER SIDE DOOR WILL NOT LOCK MANUALLY OR WITH BUTTON. IT IS ALWAYS UNLOCKED. ALARM DOES NOT GO OFF WHEN THIS DOOR IS OPENED. PASSENGER DOOR LOCK DOES NOT UNLOCK WITH ANY BUTTON 80% OF THE TIME
Mfg Campaign: 11326696
Recall Date: May 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN REMOTELY OR MANUALLY.
Corrective Action:
DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN REMOTELY OR MANUALLY.
Additional Notes:
DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN REMOTELY OR MANUALLY.
Mfg Campaign: 11326697
Recall Date: May 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR
Corrective Action:
THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR
Additional Notes:
THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR
Mfg Campaign: 11326377
Recall Date: May 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR
Corrective Action:
THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR
Additional Notes:
THE AUTOMATIC REAR SLIDING DOORS QUIT WORKING AND ARE STUCK CLOSED. THEY CAN'T BE OPENED WITH THE REMOTE, MANUALLY FROM THE INSIDE OR WITH THE INSIDE BUTTONS ON THE B PILLAR POST OR BY THE DRIVER FROM THE OVERHEAD DRIVER'S CONSOLE. APPARENTLY THIS IS A COMMON AND VERY DANGEROUS SAFETY ISSUE FOR THESE VEHICLES. THIS SHOULD BE COVERED BY WARRANTY FROM DODGE BUT APPARENTLY IS NOT. THIS SHOULD BE A FACTOR RECALL DEALERSHIP FIX. *TR
Mfg Campaign: 11326377
Recall Date: May 28, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR LOCK CEASED IN THE LOCK POSITION. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE REAR DOOR CEASED IN THE UNLOCK POSITION. FISHER CHRYSLER DODGE JEEP RAM (349 E 32ND ST, YUMA, AZ 85365, (928) 344-2650) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE PASSENGER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 49,250.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR LOCK CEASED IN THE LOCK POSITION. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE REAR DOOR CEASED IN THE UNLOCK POSITION. FISHER CHRYSLER DODGE JEEP RAM (349 E 32ND ST, YUMA, AZ 85365, (928) 344-2650) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE PASSENGER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 49,250.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE CARAVAN. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR LOCK CEASED IN THE LOCK POSITION. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE REAR DOOR CEASED IN THE UNLOCK POSITION. FISHER CHRYSLER DODGE JEEP RAM (349 E 32ND ST, YUMA, AZ 85365, (928) 344-2650) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE LOCK ACTUATOR NEEDED TO BE REPLACED. THE PASSENGER'S SIDE DOOR WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS INFORMED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 49,250.
Mfg Campaign: 11326194
Recall Date: May 27, 2020
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