Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
Corrective Action:
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
Additional Notes:
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
Mfg Campaign: 11220383
Recall Date: Jun 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
Corrective Action:
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
Additional Notes:
THE DRIVER SIDE REAR SLIDING DOOR IS UNRESPONSIVE. THE DOOR DOESN'T OPEN OR CLOSE MANUALLY, WITH THE POWER BUTTON, OR WITH THE KEY FOB. ALL THE OTHER DOORS WORK AS THEY ARE SUPPOSED TO. WHEN THE BUTTON ON THE FOB IS PRESSED, THE VEHICLE LIGHTS FLASH, ACKNOWLEDGING THE COMMAND, HOWEVER NOTHING HAPPENS. THE VEHICLE WAS PARKED AT MY HOME, AND WHILE TRYING TO LOAD MY INFANT CHILDREN INTO THEIR CAREERS, WE DISCOVERED THE DOOR WAS INOPERABLE. THE PROBLEM IS NOT WITH A FUSE, BECAUSE THE PASSENGER SLIDER IS ON THE SAME FUSE AND WORKS FINE. I CAN'T OPEN THE DOOR TO INSPECT THE WIRING HARNESSES; BUT IT WOULD HAVE TO BE A POORLY DESIGNED WIRING HARNESS OR PROBLEM WITH THE ACTUATOR. IF MY VEHICLE WERE IN AN ACCIDENT, I WOULD BE UNABLE TO FREE MY CHILDREN FROM THE VEHICLE.
Mfg Campaign: 11220383
Recall Date: Jun 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
Corrective Action:
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
Additional Notes:
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
Mfg Campaign: 11219919
Recall Date: Jun 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
Corrective Action:
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
Additional Notes:
THE LOCK ON THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT UNLOCK. THE DOOR IS STUCK AND WILL NOT OPEN SINCE THE LOCKING MECHANISM IS STUCK. IT WILL NOT OPEN MANUALLY OR AUTOMATICALLY. IT CAUSES A SAFETY HAZARD DUE TO THE FACT THAT IF AN ACCIDENT OR SOMETHING HAPPENED, THE DOOR CANNOT BE OPENED TO LET MY CHILDREN OUT.
Mfg Campaign: 11219919
Recall Date: Jun 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE DRIVING ON AN EXPRESSWAY (70MPH) AT NIGHT I HEARD A LOUD BANG ON THE DRIVER'S WINDOW. I THOUGHT A BAT OR BIRD HAD HIT THE WINDOW. WHEN I GOT HOME I SAW THAT THE NOISE WAS DUE TO THE EXTERIOR WINDOW MOLDING ON THE DRIVER'S SIDE FLYING OFF. THANKFULLY NO ONE WAS RIGHT BEHIND ME.
Corrective Action:
WHILE DRIVING ON AN EXPRESSWAY (70MPH) AT NIGHT I HEARD A LOUD BANG ON THE DRIVER'S WINDOW. I THOUGHT A BAT OR BIRD HAD HIT THE WINDOW. WHEN I GOT HOME I SAW THAT THE NOISE WAS DUE TO THE EXTERIOR WINDOW MOLDING ON THE DRIVER'S SIDE FLYING OFF. THANKFULLY NO ONE WAS RIGHT BEHIND ME.
Additional Notes:
WHILE DRIVING ON AN EXPRESSWAY (70MPH) AT NIGHT I HEARD A LOUD BANG ON THE DRIVER'S WINDOW. I THOUGHT A BAT OR BIRD HAD HIT THE WINDOW. WHEN I GOT HOME I SAW THAT THE NOISE WAS DUE TO THE EXTERIOR WINDOW MOLDING ON THE DRIVER'S SIDE FLYING OFF. THANKFULLY NO ONE WAS RIGHT BEHIND ME.
Mfg Campaign: 11218536
Recall Date: Jun 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SLIDING DRIVER'S SIDE DOOR WILL NOT UNLOCK EITHER ELECTRONICALLY OR MANUALLY. THIS IS A SAFETY HAZARD AS THAT DOOR CAN NO LONGER BE OPENED. ALSO, THE SLIDING PASSENGER DOOR WILL NO LONGER LOCK EXCEPT MANUALLY.
Corrective Action:
THE SLIDING DRIVER'S SIDE DOOR WILL NOT UNLOCK EITHER ELECTRONICALLY OR MANUALLY. THIS IS A SAFETY HAZARD AS THAT DOOR CAN NO LONGER BE OPENED. ALSO, THE SLIDING PASSENGER DOOR WILL NO LONGER LOCK EXCEPT MANUALLY.
Additional Notes:
THE SLIDING DRIVER'S SIDE DOOR WILL NOT UNLOCK EITHER ELECTRONICALLY OR MANUALLY. THIS IS A SAFETY HAZARD AS THAT DOOR CAN NO LONGER BE OPENED. ALSO, THE SLIDING PASSENGER DOOR WILL NO LONGER LOCK EXCEPT MANUALLY.
Mfg Campaign: 11218566
Recall Date: Jun 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER'S SIDE REAR SLIDING DOOR STUCK SHUT AND LOCKED. WILL NOT UNLOCK. WILL NOT OPEN. JUST PULLED IN THE DRIVEWAY AND WENT TO GRAB LAUNDRY FROM THE BACKSEAT AND THE DOOR WILL NOT OPEN
Corrective Action:
DRIVER'S SIDE REAR SLIDING DOOR STUCK SHUT AND LOCKED. WILL NOT UNLOCK. WILL NOT OPEN. JUST PULLED IN THE DRIVEWAY AND WENT TO GRAB LAUNDRY FROM THE BACKSEAT AND THE DOOR WILL NOT OPEN
Additional Notes:
DRIVER'S SIDE REAR SLIDING DOOR STUCK SHUT AND LOCKED. WILL NOT UNLOCK. WILL NOT OPEN. JUST PULLED IN THE DRIVEWAY AND WENT TO GRAB LAUNDRY FROM THE BACKSEAT AND THE DOOR WILL NOT OPEN
Mfg Campaign: 11218582
Recall Date: Jun 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER'S SIDE REAR SLIDING DOOR STUCK SHUT AND LOCKED. WILL NOT UNLOCK. WILL NOT OPEN. JUST PULLED IN THE DRIVEWAY AND WENT TO GRAB LAUNDRY FROM THE BACKSEAT AND THE DOOR WILL NOT OPEN
Corrective Action:
DRIVER'S SIDE REAR SLIDING DOOR STUCK SHUT AND LOCKED. WILL NOT UNLOCK. WILL NOT OPEN. JUST PULLED IN THE DRIVEWAY AND WENT TO GRAB LAUNDRY FROM THE BACKSEAT AND THE DOOR WILL NOT OPEN
Additional Notes:
DRIVER'S SIDE REAR SLIDING DOOR STUCK SHUT AND LOCKED. WILL NOT UNLOCK. WILL NOT OPEN. JUST PULLED IN THE DRIVEWAY AND WENT TO GRAB LAUNDRY FROM THE BACKSEAT AND THE DOOR WILL NOT OPEN
Mfg Campaign: 11218582
Recall Date: Jun 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE SLIDING DOOR WON'T OPEN OR UNLOCK, MANUALLY OR WITH FOB OR CEILING BUTTON.
Corrective Action:
DRIVERS SIDE SLIDING DOOR WON'T OPEN OR UNLOCK, MANUALLY OR WITH FOB OR CEILING BUTTON.
Additional Notes:
DRIVERS SIDE SLIDING DOOR WON'T OPEN OR UNLOCK, MANUALLY OR WITH FOB OR CEILING BUTTON.
Mfg Campaign: 11218271
Recall Date: Jun 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ALL OF A SUDDEN THE PASSENGER SIDE IS ONLY BLOWING HEAT NO COLD AIR.
Corrective Action:
ALL OF A SUDDEN THE PASSENGER SIDE IS ONLY BLOWING HEAT NO COLD AIR.
Additional Notes:
ALL OF A SUDDEN THE PASSENGER SIDE IS ONLY BLOWING HEAT NO COLD AIR.
Mfg Campaign: 11217878
Recall Date: Jun 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THIS IS REGARDING MY 2016 DODGE GRAND CARAVAN (ONLY 45K MILES). BOTH SLIDING DOORS WERE WORKING FINE, THEN ON MAY 20, 2019 THE DRIVER'S SLIDING DOOR JUST FROZE--CAN'T OPEN IT ELECTRONICALLY OR MANUALLY. THE LOCK IS STUCK IN THE LOCKED POSITION AND THE POWER DOOR LOCK SWITCH WON'T MOVE THAT DOOR'S LOCK TO THE 'UNLOCK' POSITION. WHEN I TRY TO MOVE THE LOCK/UNLOCK BUTTON/LEVER ON THAT SLIDING DOOR, IT'S STUCK IN THE LOCKED POSITION--EVEN WITH A BUNCH OF FORCE I CAN'T MOVE THE LEVER TO THE UNLOCKED POSITION--I FEEL LIKE I'M GOING TO BREAK THE LEVER IF I FORCE IT TOO MUCH. SO THE DOOR IS BASICALLY UNUSABLE RIGHT NOW. I HAVE FOUR (4) CHILDREN AND THIS IS A MAJOR SAFETY ISSUE AS THEY CANNOT EXIT THE VEHICLE IN A SAFE MANNER IN CASE OF AN EMERGENCY. THE DODGE DEALERSHIP I GO TO STATED THAT THIS IS A 'KNOWN PROBLEM' WITH DODGE GRAND CARAVANS AND THAT DODGE REFUSES TO ADDRESS THE ISSUE. THE DEALERSHIP SAID THE COST TO FIX THE ISSUE IS $506.59 THE BIGGER CONCERN IS THAT I WENT ON VARIOUS DODGE 'BLOG SITES' AND I COUNTED OVER 100 OTHER POSTS WHERE PEOPLE HAVE HAD THE SAME ISSUE. I HOPE THAT YOU CAN HELP IN GETTING THIS ISSUE RESOLVED. I CANNOT SEE MYSELF PAYING $506.59 TO FIX AN ISSUE THAT IS OBVIOUSLY A MANUFACTURERS DEFECT. I LOOK FORWARD TO YOUR RESPOND.
Corrective Action:
THIS IS REGARDING MY 2016 DODGE GRAND CARAVAN (ONLY 45K MILES). BOTH SLIDING DOORS WERE WORKING FINE, THEN ON MAY 20, 2019 THE DRIVER'S SLIDING DOOR JUST FROZE--CAN'T OPEN IT ELECTRONICALLY OR MANUALLY. THE LOCK IS STUCK IN THE LOCKED POSITION AND THE POWER DOOR LOCK SWITCH WON'T MOVE THAT DOOR'S LOCK TO THE 'UNLOCK' POSITION. WHEN I TRY TO MOVE THE LOCK/UNLOCK BUTTON/LEVER ON THAT SLIDING DOOR, IT'S STUCK IN THE LOCKED POSITION--EVEN WITH A BUNCH OF FORCE I CAN'T MOVE THE LEVER TO THE UNLOCKED POSITION--I FEEL LIKE I'M GOING TO BREAK THE LEVER IF I FORCE IT TOO MUCH. SO THE DOOR IS BASICALLY UNUSABLE RIGHT NOW. I HAVE FOUR (4) CHILDREN AND THIS IS A MAJOR SAFETY ISSUE AS THEY CANNOT EXIT THE VEHICLE IN A SAFE MANNER IN CASE OF AN EMERGENCY. THE DODGE DEALERSHIP I GO TO STATED THAT THIS IS A 'KNOWN PROBLEM' WITH DODGE GRAND CARAVANS AND THAT DODGE REFUSES TO ADDRESS THE ISSUE. THE DEALERSHIP SAID THE COST TO FIX THE ISSUE IS $506.59 THE BIGGER CONCERN IS THAT I WENT ON VARIOUS DODGE 'BLOG SITES' AND I COUNTED OVER 100 OTHER POSTS WHERE PEOPLE HAVE HAD THE SAME ISSUE. I HOPE THAT YOU CAN HELP IN GETTING THIS ISSUE RESOLVED. I CANNOT SEE MYSELF PAYING $506.59 TO FIX AN ISSUE THAT IS OBVIOUSLY A MANUFACTURERS DEFECT. I LOOK FORWARD TO YOUR RESPOND.
Additional Notes:
THIS IS REGARDING MY 2016 DODGE GRAND CARAVAN (ONLY 45K MILES). BOTH SLIDING DOORS WERE WORKING FINE, THEN ON MAY 20, 2019 THE DRIVER'S SLIDING DOOR JUST FROZE--CAN'T OPEN IT ELECTRONICALLY OR MANUALLY. THE LOCK IS STUCK IN THE LOCKED POSITION AND THE POWER DOOR LOCK SWITCH WON'T MOVE THAT DOOR'S LOCK TO THE 'UNLOCK' POSITION. WHEN I TRY TO MOVE THE LOCK/UNLOCK BUTTON/LEVER ON THAT SLIDING DOOR, IT'S STUCK IN THE LOCKED POSITION--EVEN WITH A BUNCH OF FORCE I CAN'T MOVE THE LEVER TO THE UNLOCKED POSITION--I FEEL LIKE I'M GOING TO BREAK THE LEVER IF I FORCE IT TOO MUCH. SO THE DOOR IS BASICALLY UNUSABLE RIGHT NOW. I HAVE FOUR (4) CHILDREN AND THIS IS A MAJOR SAFETY ISSUE AS THEY CANNOT EXIT THE VEHICLE IN A SAFE MANNER IN CASE OF AN EMERGENCY. THE DODGE DEALERSHIP I GO TO STATED THAT THIS IS A 'KNOWN PROBLEM' WITH DODGE GRAND CARAVANS AND THAT DODGE REFUSES TO ADDRESS THE ISSUE. THE DEALERSHIP SAID THE COST TO FIX THE ISSUE IS $506.59 THE BIGGER CONCERN IS THAT I WENT ON VARIOUS DODGE 'BLOG SITES' AND I COUNTED OVER 100 OTHER POSTS WHERE PEOPLE HAVE HAD THE SAME ISSUE. I HOPE THAT YOU CAN HELP IN GETTING THIS ISSUE RESOLVED. I CANNOT SEE MYSELF PAYING $506.59 TO FIX AN ISSUE THAT IS OBVIOUSLY A MANUFACTURERS DEFECT. I LOOK FORWARD TO YOUR RESPOND.
Mfg Campaign: 11217454
Recall Date: Jun 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Mfg Campaign: 11210542
Recall Date: May 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY VEHICLES (2016 DODGE GRAND CARAVAN)DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. IT APPEARS TO BE STUCK IN THE LOCK POSITION. THE AUTOMATIC DOOR WILL NOT RESPOND TO THE INTERIOR SWITCH OR THE KEY FOB AND WILL NOT MOVE FROM THE LOCK POSITION WHEN TRYING TO OPEN MANUALLY. THE VEHICLE WAS IN A PARKED POSITION WHEN ATTEMPTING TO USE THE SLIDING DOOR.
Corrective Action:
MY VEHICLES (2016 DODGE GRAND CARAVAN)DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. IT APPEARS TO BE STUCK IN THE LOCK POSITION. THE AUTOMATIC DOOR WILL NOT RESPOND TO THE INTERIOR SWITCH OR THE KEY FOB AND WILL NOT MOVE FROM THE LOCK POSITION WHEN TRYING TO OPEN MANUALLY. THE VEHICLE WAS IN A PARKED POSITION WHEN ATTEMPTING TO USE THE SLIDING DOOR.
Additional Notes:
MY VEHICLES (2016 DODGE GRAND CARAVAN)DRIVER'S SIDE SLIDING DOOR FAILS TO OPEN. IT APPEARS TO BE STUCK IN THE LOCK POSITION. THE AUTOMATIC DOOR WILL NOT RESPOND TO THE INTERIOR SWITCH OR THE KEY FOB AND WILL NOT MOVE FROM THE LOCK POSITION WHEN TRYING TO OPEN MANUALLY. THE VEHICLE WAS IN A PARKED POSITION WHEN ATTEMPTING TO USE THE SLIDING DOOR.
Mfg Campaign: 11210597
Recall Date: May 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. IT WONT UNLOCK WITH THE REMOTE, BUTTON INSIDE OR MANUALLY. KEEPS SHOWING ERROR MESSAFE IF YOU TRY TO OPEN IT THAT THE DOOR NEEDS TO BE UNKOCKED BUT WILL NOT UNLOCK. VERY UNSAFE SINCE MINIVANS ARE FOR FAMILY'S AND BOW IN THE CASE OF EMERGENCY I CANT OPEN THAT DOOR. ESPECIALLY SINCE THE VEHICAL HAS LESS THAN 60K MILES ON IT.
Corrective Action:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. IT WONT UNLOCK WITH THE REMOTE, BUTTON INSIDE OR MANUALLY. KEEPS SHOWING ERROR MESSAFE IF YOU TRY TO OPEN IT THAT THE DOOR NEEDS TO BE UNKOCKED BUT WILL NOT UNLOCK. VERY UNSAFE SINCE MINIVANS ARE FOR FAMILY'S AND BOW IN THE CASE OF EMERGENCY I CANT OPEN THAT DOOR. ESPECIALLY SINCE THE VEHICAL HAS LESS THAN 60K MILES ON IT.
Additional Notes:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. IT WONT UNLOCK WITH THE REMOTE, BUTTON INSIDE OR MANUALLY. KEEPS SHOWING ERROR MESSAFE IF YOU TRY TO OPEN IT THAT THE DOOR NEEDS TO BE UNKOCKED BUT WILL NOT UNLOCK. VERY UNSAFE SINCE MINIVANS ARE FOR FAMILY'S AND BOW IN THE CASE OF EMERGENCY I CANT OPEN THAT DOOR. ESPECIALLY SINCE THE VEHICAL HAS LESS THAN 60K MILES ON IT.
Mfg Campaign: 11210375
Recall Date: May 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. IT WONT UNLOCK WITH THE REMOTE, BUTTON INSIDE OR MANUALLY. KEEPS SHOWING ERROR MESSAFE IF YOU TRY TO OPEN IT THAT THE DOOR NEEDS TO BE UNKOCKED BUT WILL NOT UNLOCK. VERY UNSAFE SINCE MINIVANS ARE FOR FAMILY'S AND BOW IN THE CASE OF EMERGENCY I CANT OPEN THAT DOOR. ESPECIALLY SINCE THE VEHICAL HAS LESS THAN 60K MILES ON IT.
Corrective Action:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. IT WONT UNLOCK WITH THE REMOTE, BUTTON INSIDE OR MANUALLY. KEEPS SHOWING ERROR MESSAFE IF YOU TRY TO OPEN IT THAT THE DOOR NEEDS TO BE UNKOCKED BUT WILL NOT UNLOCK. VERY UNSAFE SINCE MINIVANS ARE FOR FAMILY'S AND BOW IN THE CASE OF EMERGENCY I CANT OPEN THAT DOOR. ESPECIALLY SINCE THE VEHICAL HAS LESS THAN 60K MILES ON IT.
Additional Notes:
DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. IT WONT UNLOCK WITH THE REMOTE, BUTTON INSIDE OR MANUALLY. KEEPS SHOWING ERROR MESSAFE IF YOU TRY TO OPEN IT THAT THE DOOR NEEDS TO BE UNKOCKED BUT WILL NOT UNLOCK. VERY UNSAFE SINCE MINIVANS ARE FOR FAMILY'S AND BOW IN THE CASE OF EMERGENCY I CANT OPEN THAT DOOR. ESPECIALLY SINCE THE VEHICAL HAS LESS THAN 60K MILES ON IT.
Mfg Campaign: 11210375
Recall Date: May 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
LEFT SLIDING DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. PASSENGERS ON THAT SIDE WOULD BE TRAPPED IN THE VEHICLE IN AN EMERGENCY. IT WILL NOT OPEN WITH KEY FOB OR MANUALLY, FROM INSIDE OR OUTSIDE.
Corrective Action:
LEFT SLIDING DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. PASSENGERS ON THAT SIDE WOULD BE TRAPPED IN THE VEHICLE IN AN EMERGENCY. IT WILL NOT OPEN WITH KEY FOB OR MANUALLY, FROM INSIDE OR OUTSIDE.
Additional Notes:
LEFT SLIDING DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. PASSENGERS ON THAT SIDE WOULD BE TRAPPED IN THE VEHICLE IN AN EMERGENCY. IT WILL NOT OPEN WITH KEY FOB OR MANUALLY, FROM INSIDE OR OUTSIDE.
Mfg Campaign: 11209984
Recall Date: May 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TAKATA RECALL, MARINE CORPS. VETERAN AND MY 2016 DODGE GRAND CARAVAN R/T DRIVER SIDE REAR SLIDING DOOR STUCK SHUT ON LOCK POSITION I HAVE TRIED REMOVING FUSES AND STILL NONTHING. AFTER ONLY 10 THIS IS A MAJOR SAFETY ISSUE DUE TO THE FACT I HAVE 6 CHILDREN THAT OCCUPY THE REAR. I HAVE GOTTTEN THE QUOTE FROM 1K - 2K TO FIX THIS ISSUE WHICH IS VERY EXSPENSIVE AND CAN NOT AFFORD. I HAVE READ SEVERAL SIMILAR COMPLAINTS ON THIS VEHICLE RANGING DIFFERENT YEARS OF THE SAME MODEL VEHICAL.
Corrective Action:
TAKATA RECALL, MARINE CORPS. VETERAN AND MY 2016 DODGE GRAND CARAVAN R/T DRIVER SIDE REAR SLIDING DOOR STUCK SHUT ON LOCK POSITION I HAVE TRIED REMOVING FUSES AND STILL NONTHING. AFTER ONLY 10 THIS IS A MAJOR SAFETY ISSUE DUE TO THE FACT I HAVE 6 CHILDREN THAT OCCUPY THE REAR. I HAVE GOTTTEN THE QUOTE FROM 1K - 2K TO FIX THIS ISSUE WHICH IS VERY EXSPENSIVE AND CAN NOT AFFORD. I HAVE READ SEVERAL SIMILAR COMPLAINTS ON THIS VEHICLE RANGING DIFFERENT YEARS OF THE SAME MODEL VEHICAL.
Additional Notes:
TAKATA RECALL, MARINE CORPS. VETERAN AND MY 2016 DODGE GRAND CARAVAN R/T DRIVER SIDE REAR SLIDING DOOR STUCK SHUT ON LOCK POSITION I HAVE TRIED REMOVING FUSES AND STILL NONTHING. AFTER ONLY 10 THIS IS A MAJOR SAFETY ISSUE DUE TO THE FACT I HAVE 6 CHILDREN THAT OCCUPY THE REAR. I HAVE GOTTTEN THE QUOTE FROM 1K - 2K TO FIX THIS ISSUE WHICH IS VERY EXSPENSIVE AND CAN NOT AFFORD. I HAVE READ SEVERAL SIMILAR COMPLAINTS ON THIS VEHICLE RANGING DIFFERENT YEARS OF THE SAME MODEL VEHICAL.
Mfg Campaign: 11209637
Recall Date: May 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOOR LOCK ACCUATOR FAILED CAUSING DRIVER SIDE SLIDING DOOR TO BE UNABLE TO BE OPENED EITHER REMOTELY, BY DRIVER DOOR SWITCH OR MANUAL LEVER ON DOOR. THIS IS A GREAT SAFETY HAZARD TRAPPING SOMEONE IN THE CAR IN THE EVENT OF AN EMERGENCY. THE DRIVER SIDE FAILED 5/23/19. THE PASSENGER SIDE FAILED LAST YEAR BUT THE DEALER WAS ABLE TO COVER THE REPAIR UNDER WARRANTY. THE PASSENGER SIDE WAS ABLE TO OPEN BUT NOT LOCK. DRIVER SIDE SLIDING DOOR CAN NOT OPEN.
Corrective Action:
DOOR LOCK ACCUATOR FAILED CAUSING DRIVER SIDE SLIDING DOOR TO BE UNABLE TO BE OPENED EITHER REMOTELY, BY DRIVER DOOR SWITCH OR MANUAL LEVER ON DOOR. THIS IS A GREAT SAFETY HAZARD TRAPPING SOMEONE IN THE CAR IN THE EVENT OF AN EMERGENCY. THE DRIVER SIDE FAILED 5/23/19. THE PASSENGER SIDE FAILED LAST YEAR BUT THE DEALER WAS ABLE TO COVER THE REPAIR UNDER WARRANTY. THE PASSENGER SIDE WAS ABLE TO OPEN BUT NOT LOCK. DRIVER SIDE SLIDING DOOR CAN NOT OPEN.
Additional Notes:
DOOR LOCK ACCUATOR FAILED CAUSING DRIVER SIDE SLIDING DOOR TO BE UNABLE TO BE OPENED EITHER REMOTELY, BY DRIVER DOOR SWITCH OR MANUAL LEVER ON DOOR. THIS IS A GREAT SAFETY HAZARD TRAPPING SOMEONE IN THE CAR IN THE EVENT OF AN EMERGENCY. THE DRIVER SIDE FAILED 5/23/19. THE PASSENGER SIDE FAILED LAST YEAR BUT THE DEALER WAS ABLE TO COVER THE REPAIR UNDER WARRANTY. THE PASSENGER SIDE WAS ABLE TO OPEN BUT NOT LOCK. DRIVER SIDE SLIDING DOOR CAN NOT OPEN.
Mfg Campaign: 11209814
Recall Date: May 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SLIDING DOOR BEHIND DRIVER LOCKED WILL NOT UNLOCK. GOOGLED PROBLEM MANY VEHICLES WITH SAME PROBLEM. I USE THESE AS SCHOOL BUS AND CANNOT USE IT NOW.READING ABOUT PROBLEM DODGES FIX IS A 1100.00 DOLLAR FIX.
Corrective Action:
SLIDING DOOR BEHIND DRIVER LOCKED WILL NOT UNLOCK. GOOGLED PROBLEM MANY VEHICLES WITH SAME PROBLEM. I USE THESE AS SCHOOL BUS AND CANNOT USE IT NOW.READING ABOUT PROBLEM DODGES FIX IS A 1100.00 DOLLAR FIX.
Additional Notes:
SLIDING DOOR BEHIND DRIVER LOCKED WILL NOT UNLOCK. GOOGLED PROBLEM MANY VEHICLES WITH SAME PROBLEM. I USE THESE AS SCHOOL BUS AND CANNOT USE IT NOW.READING ABOUT PROBLEM DODGES FIX IS A 1100.00 DOLLAR FIX.
Mfg Campaign: 11209469
Recall Date: May 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR DRIVER SIDE SLIDING DOOR HAS COMPLETELY STOPPED OPERATING. WILL NOT OPEN EITHER MANUALLY OR ELECTRICALLY. IT IS AS IF IT IS PERMANENTLY LOCKED. PASSENGERS ON THAT SIDE CANNOT EXIT THE VEHICLE THAT SIDE, MAKING IT A SERIOUS SAFETY HAZARD.
Corrective Action:
REAR DRIVER SIDE SLIDING DOOR HAS COMPLETELY STOPPED OPERATING. WILL NOT OPEN EITHER MANUALLY OR ELECTRICALLY. IT IS AS IF IT IS PERMANENTLY LOCKED. PASSENGERS ON THAT SIDE CANNOT EXIT THE VEHICLE THAT SIDE, MAKING IT A SERIOUS SAFETY HAZARD.
Additional Notes:
REAR DRIVER SIDE SLIDING DOOR HAS COMPLETELY STOPPED OPERATING. WILL NOT OPEN EITHER MANUALLY OR ELECTRICALLY. IT IS AS IF IT IS PERMANENTLY LOCKED. PASSENGERS ON THAT SIDE CANNOT EXIT THE VEHICLE THAT SIDE, MAKING IT A SERIOUS SAFETY HAZARD.
Mfg Campaign: 11209206
Recall Date: May 22, 2019
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