Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RET'D FROM A WEEK LONG TRIP INTO MY DRIVEWAY, READY TO UNLOAD CLOTHES, ETC. DRIVER SIDE SLIDING DOOR WOULD NOT ACTIVATE, NOR COULD I OPEN IT MANUALLY. TRIED, TRIED, TRIED - BOTH MANUALLY AND WITH KEY FOB & WITH BUTTON ABOVE DASH, TO NO AVAIL. IN EARLY AM LEFT MILITARY FACILITY LODGING IN INDIANA - NO PROB. TOOK TO LOCAL HERTRICH DEALER POCOMOKE CITY, MD. INDICATED 'ACTUATOR' AT A COST OF OVER $700. DECIDED TO CHECK RECALL POSSIBILITY AS A TRUE SAFETY PROBLEM IF MY GREAT GRAND CHILDREN WERE INSIDE. STARTED COPYING ALL THE 2019 COMPLAINTS ONLY TO FIND OUT THAT OUT OF 222 COMPLAINTS THE LARGE MAJORITY ARE RELATED TO THIS PROBLEM. SURELY DODGE SHOULD PUT OUT A RECALL. SUDDEN, UNEXPECTED, HAD BOUGHT 2016 DODGE AS USED CAR W/REMAINING WARRANTY. HAD TO FIX PASSENGER SIDE DOOR WHILE STILL UNDER WARRANTY BECAUSE OF A GROWLING SOUND IN MID 2017. HERTRICH DODGE CAN PROVIDE THOSE DETAILS. YES, I WANT THIS COVERED, AFTER SEEING ALL THE COMPLAINTS JUST IN 2019. WILL INFORM MY DODGE DEALER RE THIS COMPLAINT & AWAIT A RECALL SURELY! CAR HAS OVER 79K MILES. AT 81, DON'T NEED SOMEONE KILLED OR INJURED ON MY WATCH BECAUSE THEY CANNOT EXIT IN AN EMERGENCY! 7/2/19 - AM LVG LODGING FINE; HOME IN DRIVEWAY IT OCCURRED.
Corrective Action:
RET'D FROM A WEEK LONG TRIP INTO MY DRIVEWAY, READY TO UNLOAD CLOTHES, ETC. DRIVER SIDE SLIDING DOOR WOULD NOT ACTIVATE, NOR COULD I OPEN IT MANUALLY. TRIED, TRIED, TRIED - BOTH MANUALLY AND WITH KEY FOB & WITH BUTTON ABOVE DASH, TO NO AVAIL. IN EARLY AM LEFT MILITARY FACILITY LODGING IN INDIANA - NO PROB. TOOK TO LOCAL HERTRICH DEALER POCOMOKE CITY, MD. INDICATED 'ACTUATOR' AT A COST OF OVER $700. DECIDED TO CHECK RECALL POSSIBILITY AS A TRUE SAFETY PROBLEM IF MY GREAT GRAND CHILDREN WERE INSIDE. STARTED COPYING ALL THE 2019 COMPLAINTS ONLY TO FIND OUT THAT OUT OF 222 COMPLAINTS THE LARGE MAJORITY ARE RELATED TO THIS PROBLEM. SURELY DODGE SHOULD PUT OUT A RECALL. SUDDEN, UNEXPECTED, HAD BOUGHT 2016 DODGE AS USED CAR W/REMAINING WARRANTY. HAD TO FIX PASSENGER SIDE DOOR WHILE STILL UNDER WARRANTY BECAUSE OF A GROWLING SOUND IN MID 2017. HERTRICH DODGE CAN PROVIDE THOSE DETAILS. YES, I WANT THIS COVERED, AFTER SEEING ALL THE COMPLAINTS JUST IN 2019. WILL INFORM MY DODGE DEALER RE THIS COMPLAINT & AWAIT A RECALL SURELY! CAR HAS OVER 79K MILES. AT 81, DON'T NEED SOMEONE KILLED OR INJURED ON MY WATCH BECAUSE THEY CANNOT EXIT IN AN EMERGENCY! 7/2/19 - AM LVG LODGING FINE; HOME IN DRIVEWAY IT OCCURRED.
Additional Notes:
RET'D FROM A WEEK LONG TRIP INTO MY DRIVEWAY, READY TO UNLOAD CLOTHES, ETC. DRIVER SIDE SLIDING DOOR WOULD NOT ACTIVATE, NOR COULD I OPEN IT MANUALLY. TRIED, TRIED, TRIED - BOTH MANUALLY AND WITH KEY FOB & WITH BUTTON ABOVE DASH, TO NO AVAIL. IN EARLY AM LEFT MILITARY FACILITY LODGING IN INDIANA - NO PROB. TOOK TO LOCAL HERTRICH DEALER POCOMOKE CITY, MD. INDICATED 'ACTUATOR' AT A COST OF OVER $700. DECIDED TO CHECK RECALL POSSIBILITY AS A TRUE SAFETY PROBLEM IF MY GREAT GRAND CHILDREN WERE INSIDE. STARTED COPYING ALL THE 2019 COMPLAINTS ONLY TO FIND OUT THAT OUT OF 222 COMPLAINTS THE LARGE MAJORITY ARE RELATED TO THIS PROBLEM. SURELY DODGE SHOULD PUT OUT A RECALL. SUDDEN, UNEXPECTED, HAD BOUGHT 2016 DODGE AS USED CAR W/REMAINING WARRANTY. HAD TO FIX PASSENGER SIDE DOOR WHILE STILL UNDER WARRANTY BECAUSE OF A GROWLING SOUND IN MID 2017. HERTRICH DODGE CAN PROVIDE THOSE DETAILS. YES, I WANT THIS COVERED, AFTER SEEING ALL THE COMPLAINTS JUST IN 2019. WILL INFORM MY DODGE DEALER RE THIS COMPLAINT & AWAIT A RECALL SURELY! CAR HAS OVER 79K MILES. AT 81, DON'T NEED SOMEONE KILLED OR INJURED ON MY WATCH BECAUSE THEY CANNOT EXIT IN AN EMERGENCY! 7/2/19 - AM LVG LODGING FINE; HOME IN DRIVEWAY IT OCCURRED.
Mfg Campaign: 11229987
Recall Date: Jul 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SLIDING DOOR BEHIND THE DRIVER'S SEAT IS PERMANENTLY LOCKED. IT DOESN'T UNLOCK WITH THE KEY NOR DOES IT UNLOCK MANUALLY. THIS IS A SAFETY HAZARD AS IF I WERE TO BE IN AN ACCIDENT, THE KIDS CANNOT GET OUT OF THE CAR SAFELY.
Corrective Action:
THE SLIDING DOOR BEHIND THE DRIVER'S SEAT IS PERMANENTLY LOCKED. IT DOESN'T UNLOCK WITH THE KEY NOR DOES IT UNLOCK MANUALLY. THIS IS A SAFETY HAZARD AS IF I WERE TO BE IN AN ACCIDENT, THE KIDS CANNOT GET OUT OF THE CAR SAFELY.
Additional Notes:
THE SLIDING DOOR BEHIND THE DRIVER'S SEAT IS PERMANENTLY LOCKED. IT DOESN'T UNLOCK WITH THE KEY NOR DOES IT UNLOCK MANUALLY. THIS IS A SAFETY HAZARD AS IF I WERE TO BE IN AN ACCIDENT, THE KIDS CANNOT GET OUT OF THE CAR SAFELY.
Mfg Campaign: 11229864
Recall Date: Jul 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LEFT SIDE SLIDING DOOR LOCKING ACTUATOR WILL NOT UNLOCK WITH KEYFOD, OVERHEAD DOOR OPEN BUTTON OR EVEN THE MANUAL BUTTON. SO THE DOOR WILL NOT OPEN AT ALL STUCK SHUT AND LOCKED. THIS IS A SAFETY ISSUE DUE TO IF THERE IS AN EMERGENCY AND YOU NEEDED TO GET SOMEONE OUT OF THAT SIDE THEY ARE STUCK. THIS JUST ALL OF A SUDDEN HAPPENED. THERE WAS NOT WARNING OR NOISE MADE. HERE IS A LINK TO A BLOG WITH TONS OF PEOPLE WITH SAME PROBLEM. I HAVE ONLY 56600 MILES ON MY VAN.HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T41910_DS866499
Corrective Action:
LEFT SIDE SLIDING DOOR LOCKING ACTUATOR WILL NOT UNLOCK WITH KEYFOD, OVERHEAD DOOR OPEN BUTTON OR EVEN THE MANUAL BUTTON. SO THE DOOR WILL NOT OPEN AT ALL STUCK SHUT AND LOCKED. THIS IS A SAFETY ISSUE DUE TO IF THERE IS AN EMERGENCY AND YOU NEEDED TO GET SOMEONE OUT OF THAT SIDE THEY ARE STUCK. THIS JUST ALL OF A SUDDEN HAPPENED. THERE WAS NOT WARNING OR NOISE MADE. HERE IS A LINK TO A BLOG WITH TONS OF PEOPLE WITH SAME PROBLEM. I HAVE ONLY 56600 MILES ON MY VAN.HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T41910_DS866499
Additional Notes:
LEFT SIDE SLIDING DOOR LOCKING ACTUATOR WILL NOT UNLOCK WITH KEYFOD, OVERHEAD DOOR OPEN BUTTON OR EVEN THE MANUAL BUTTON. SO THE DOOR WILL NOT OPEN AT ALL STUCK SHUT AND LOCKED. THIS IS A SAFETY ISSUE DUE TO IF THERE IS AN EMERGENCY AND YOU NEEDED TO GET SOMEONE OUT OF THAT SIDE THEY ARE STUCK. THIS JUST ALL OF A SUDDEN HAPPENED. THERE WAS NOT WARNING OR NOISE MADE. HERE IS A LINK TO A BLOG WITH TONS OF PEOPLE WITH SAME PROBLEM. I HAVE ONLY 56600 MILES ON MY VAN.HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T41910_DS866499
Mfg Campaign: 11229062
Recall Date: Jul 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
THE VEHICLE WAS IN MOTION BUT WOULDNT SHIFT WOULD JUST TAKE THE RPMS TO 7000. THE TRANSMISSION WAS GETTING SO HOT IT WAS MAKING MY TEMPERATURES GAUGE FOR MY ENGINE RISE. I PULLED OFF ON EXIT 92 ON 81 SOUTHBOUND BY THE TIME THE VEHICLE CAME TO A STOP I WAS SEEING FLAMES COMING OUT FROM THE FLOORBOARD. I BOUGHT THE VEHICLE CERTIFIED PREOWNED BUT I NEVER RECIEVED A RECALL FOR THE TRANSMISSION PUMP AS IT SHOWS THERE IS ONE ON THIS WEBSITE. MY VEHICLE IS A TOTAL LOSE AND IT COMPLETELY BURNED MY VEHICLE BY THE TIME THE FIRE DEPARTMENT GOT THERE.
Corrective Action:
THE VEHICLE WAS IN MOTION BUT WOULDNT SHIFT WOULD JUST TAKE THE RPMS TO 7000. THE TRANSMISSION WAS GETTING SO HOT IT WAS MAKING MY TEMPERATURES GAUGE FOR MY ENGINE RISE. I PULLED OFF ON EXIT 92 ON 81 SOUTHBOUND BY THE TIME THE VEHICLE CAME TO A STOP I WAS SEEING FLAMES COMING OUT FROM THE FLOORBOARD. I BOUGHT THE VEHICLE CERTIFIED PREOWNED BUT I NEVER RECIEVED A RECALL FOR THE TRANSMISSION PUMP AS IT SHOWS THERE IS ONE ON THIS WEBSITE. MY VEHICLE IS A TOTAL LOSE AND IT COMPLETELY BURNED MY VEHICLE BY THE TIME THE FIRE DEPARTMENT GOT THERE.
Additional Notes:
THE VEHICLE WAS IN MOTION BUT WOULDNT SHIFT WOULD JUST TAKE THE RPMS TO 7000. THE TRANSMISSION WAS GETTING SO HOT IT WAS MAKING MY TEMPERATURES GAUGE FOR MY ENGINE RISE. I PULLED OFF ON EXIT 92 ON 81 SOUTHBOUND BY THE TIME THE VEHICLE CAME TO A STOP I WAS SEEING FLAMES COMING OUT FROM THE FLOORBOARD. I BOUGHT THE VEHICLE CERTIFIED PREOWNED BUT I NEVER RECIEVED A RECALL FOR THE TRANSMISSION PUMP AS IT SHOWS THERE IS ONE ON THIS WEBSITE. MY VEHICLE IS A TOTAL LOSE AND IT COMPLETELY BURNED MY VEHICLE BY THE TIME THE FIRE DEPARTMENT GOT THERE.
Mfg Campaign: 11229101
Recall Date: Jul 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Mfg Campaign: 11222101
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE CHECK ENGINE WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NO LONGER ACCELERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Mfg Campaign: 11222101
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE REAR PASSENGER DOOR RANDOMLY FROZE AND STOPPED WORKING AND IS STUCK IN A LOCKED MODE. MANUAL BUTTON WILL NOT RELEASE DOOR AND ALSO ALL CONTROLS ON REMOTE, DOOR PANEL OR BUTTON ON CEILING WILL NOT OPEN DOOR. SAFETY ISSUE IF GRANDKIDS OR PASSENGERS CAN'T EXIT THROUGH DOOR IN AN EMERGENCY. THIS SHOULD BE A SAFETY RECALL. IT'S NOT COVERED UNDER WARRANTY AND IS A SAFETY ISSUE. MULTIPLE COMPLAINTS FROM OTHERS AND DODGE DOES NOTHING TO RESOLVE THE ISSUES $1300 REPAIR TO FIX ON A 2 YR OLD CAR IS RIDICULOUS. PLEASE MAKE THIS A SAFETY RECALL, I AM AFRAID TO TAKE PASSENGERS IN MY VAN FOR GOD SAKE. I DIDN'T BUY A VAN TO NOT DID USE IT, BUT I HAVE NO MONEY TO FIX IT AND I AM LOCKE INTO AN EXPENSIVE CAR PAYMENT NOT EXPECTING TO HAVE EXPENSIVE REPAIRS.
Corrective Action:
DRIVER SIDE REAR PASSENGER DOOR RANDOMLY FROZE AND STOPPED WORKING AND IS STUCK IN A LOCKED MODE. MANUAL BUTTON WILL NOT RELEASE DOOR AND ALSO ALL CONTROLS ON REMOTE, DOOR PANEL OR BUTTON ON CEILING WILL NOT OPEN DOOR. SAFETY ISSUE IF GRANDKIDS OR PASSENGERS CAN'T EXIT THROUGH DOOR IN AN EMERGENCY. THIS SHOULD BE A SAFETY RECALL. IT'S NOT COVERED UNDER WARRANTY AND IS A SAFETY ISSUE. MULTIPLE COMPLAINTS FROM OTHERS AND DODGE DOES NOTHING TO RESOLVE THE ISSUES $1300 REPAIR TO FIX ON A 2 YR OLD CAR IS RIDICULOUS. PLEASE MAKE THIS A SAFETY RECALL, I AM AFRAID TO TAKE PASSENGERS IN MY VAN FOR GOD SAKE. I DIDN'T BUY A VAN TO NOT DID USE IT, BUT I HAVE NO MONEY TO FIX IT AND I AM LOCKE INTO AN EXPENSIVE CAR PAYMENT NOT EXPECTING TO HAVE EXPENSIVE REPAIRS.
Additional Notes:
DRIVER SIDE REAR PASSENGER DOOR RANDOMLY FROZE AND STOPPED WORKING AND IS STUCK IN A LOCKED MODE. MANUAL BUTTON WILL NOT RELEASE DOOR AND ALSO ALL CONTROLS ON REMOTE, DOOR PANEL OR BUTTON ON CEILING WILL NOT OPEN DOOR. SAFETY ISSUE IF GRANDKIDS OR PASSENGERS CAN'T EXIT THROUGH DOOR IN AN EMERGENCY. THIS SHOULD BE A SAFETY RECALL. IT'S NOT COVERED UNDER WARRANTY AND IS A SAFETY ISSUE. MULTIPLE COMPLAINTS FROM OTHERS AND DODGE DOES NOTHING TO RESOLVE THE ISSUES $1300 REPAIR TO FIX ON A 2 YR OLD CAR IS RIDICULOUS. PLEASE MAKE THIS A SAFETY RECALL, I AM AFRAID TO TAKE PASSENGERS IN MY VAN FOR GOD SAKE. I DIDN'T BUY A VAN TO NOT DID USE IT, BUT I HAVE NO MONEY TO FIX IT AND I AM LOCKE INTO AN EXPENSIVE CAR PAYMENT NOT EXPECTING TO HAVE EXPENSIVE REPAIRS.
Mfg Campaign: 11222326
Recall Date: Jun 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PASSENGER SIDE SLIDING DOOR LOCK IS STUCK IN THE LOCKED POSITION. IT WILL NOT UNLOCK WITH THE KEY FOB OR BY MANUALLY UNLOCKING. IT HAS WORKED FINE FOR THE 2 AND 1/2 YEARS WE HAVE HAD THE VEHICLE AND THEN IT SUDDENLY STOPPED WORKING.
Corrective Action:
PASSENGER SIDE SLIDING DOOR LOCK IS STUCK IN THE LOCKED POSITION. IT WILL NOT UNLOCK WITH THE KEY FOB OR BY MANUALLY UNLOCKING. IT HAS WORKED FINE FOR THE 2 AND 1/2 YEARS WE HAVE HAD THE VEHICLE AND THEN IT SUDDENLY STOPPED WORKING.
Additional Notes:
PASSENGER SIDE SLIDING DOOR LOCK IS STUCK IN THE LOCKED POSITION. IT WILL NOT UNLOCK WITH THE KEY FOB OR BY MANUALLY UNLOCKING. IT HAS WORKED FINE FOR THE 2 AND 1/2 YEARS WE HAVE HAD THE VEHICLE AND THEN IT SUDDENLY STOPPED WORKING.
Mfg Campaign: 11221985
Recall Date: Jun 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.
Corrective Action:
ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.
Additional Notes:
ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.
Mfg Campaign: 11221875
Recall Date: Jun 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.
Corrective Action:
ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.
Additional Notes:
ON JUNE 21 2019 MY WIFE AND I DROVE TO OUR IVF DOCTORS APPOINTMENT FROM OUR HOME IN WACO TEXAS TO HOUSTON TEXAS. ON OUR TRIP BACK HOME THE AIR BAG LIGHT CAME ON AS SHE WAS DRIVING OUR 2016 DODGE GRAND CARAVAN. SHE TOOK A PICTURE OF THE DASHBOARD THE LIGHT WENT OFF MAYBE ABOUT 30 MINUTES WHILE DRIVING AND WE NOTICED THE LIGHT OF THE AIRBAG CAME ON SEVEN TIMES MORE WHILE WE WERE DRIVING ON OUR WAY HOME. WE WOULD LIKE LEGAL ADVICE PLEASE.
Mfg Campaign: 11221875
Recall Date: Jun 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN OR CLOSE ELECTRONICALLY OR MANUALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 58821087. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 39,100.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN OR CLOSE ELECTRONICALLY OR MANUALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 58821087. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 39,100.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN OR CLOSE ELECTRONICALLY OR MANUALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 58821087. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 39,100.
Mfg Campaign: 11221657
Recall Date: Jun 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE ACTUATORS IN BOTH SLIDING DOORS HAVE FAILED. THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK AND CANNOT BE OPENED. THE PASSENGER SIDE SLIDING DOOR CANNOT BE LOCKED. THIS IS A SAFETY ISSUE. WE NEED TO EXIT THE CAR WHEN NEEDED AND NOT WORRY ABOUT WHETHER THE DOORS WILL OPERATE. LIKEWISE, WE NEED TO HAVE CONFIDENCE THAT OUR CAR IS LOCKED AND THAT NO ONE CAN ENTER WHILE WE'RE IN IT OR WHILE IT'S PARKED. THE REPAIR FOR THIS PROBLEM IS OVER $2000.00. I HAVE COME TO LEARN THAT THIS IS A KNOWN PROBLEM TO DODGE AND YET THEY HAVE NOT TAKEN CARE OF IT! THEY SHOULD RECALL THESE VANS AND PROVIDE A FIX. *DT CONSUMER HAD THE VEHICLE REPAIRED.*JB
Corrective Action:
THE ACTUATORS IN BOTH SLIDING DOORS HAVE FAILED. THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK AND CANNOT BE OPENED. THE PASSENGER SIDE SLIDING DOOR CANNOT BE LOCKED. THIS IS A SAFETY ISSUE. WE NEED TO EXIT THE CAR WHEN NEEDED AND NOT WORRY ABOUT WHETHER THE DOORS WILL OPERATE. LIKEWISE, WE NEED TO HAVE CONFIDENCE THAT OUR CAR IS LOCKED AND THAT NO ONE CAN ENTER WHILE WE'RE IN IT OR WHILE IT'S PARKED. THE REPAIR FOR THIS PROBLEM IS OVER $2000.00. I HAVE COME TO LEARN THAT THIS IS A KNOWN PROBLEM TO DODGE AND YET THEY HAVE NOT TAKEN CARE OF IT! THEY SHOULD RECALL THESE VANS AND PROVIDE A FIX. *DT CONSUMER HAD THE VEHICLE REPAIRED.*JB
Additional Notes:
THE ACTUATORS IN BOTH SLIDING DOORS HAVE FAILED. THE DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK AND CANNOT BE OPENED. THE PASSENGER SIDE SLIDING DOOR CANNOT BE LOCKED. THIS IS A SAFETY ISSUE. WE NEED TO EXIT THE CAR WHEN NEEDED AND NOT WORRY ABOUT WHETHER THE DOORS WILL OPERATE. LIKEWISE, WE NEED TO HAVE CONFIDENCE THAT OUR CAR IS LOCKED AND THAT NO ONE CAN ENTER WHILE WE'RE IN IT OR WHILE IT'S PARKED. THE REPAIR FOR THIS PROBLEM IS OVER $2000.00. I HAVE COME TO LEARN THAT THIS IS A KNOWN PROBLEM TO DODGE AND YET THEY HAVE NOT TAKEN CARE OF IT! THEY SHOULD RECALL THESE VANS AND PROVIDE A FIX. *DT CONSUMER HAD THE VEHICLE REPAIRED.*JB
Mfg Campaign: 11221776
Recall Date: Jun 21, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE SLIDING DOOR IS STUCK IN LOCKED POSITION AND CANNOT OPEN DOOR MANUALLY OR WITH KEY FOB OR ANY OTHER BUTTONS THAT WOULD NORMALLY OPEN DOOR. CANNOT MANUALLY UNLOCK DOOR AND WHEN I TRY TO OPEN IT IT SAYS YOU HAVE TO UNLOCK FIRST BUT CANNOT. *DT*JB
Corrective Action:
DRIVERS SIDE SLIDING DOOR IS STUCK IN LOCKED POSITION AND CANNOT OPEN DOOR MANUALLY OR WITH KEY FOB OR ANY OTHER BUTTONS THAT WOULD NORMALLY OPEN DOOR. CANNOT MANUALLY UNLOCK DOOR AND WHEN I TRY TO OPEN IT IT SAYS YOU HAVE TO UNLOCK FIRST BUT CANNOT. *DT*JB
Additional Notes:
DRIVERS SIDE SLIDING DOOR IS STUCK IN LOCKED POSITION AND CANNOT OPEN DOOR MANUALLY OR WITH KEY FOB OR ANY OTHER BUTTONS THAT WOULD NORMALLY OPEN DOOR. CANNOT MANUALLY UNLOCK DOOR AND WHEN I TRY TO OPEN IT IT SAYS YOU HAVE TO UNLOCK FIRST BUT CANNOT. *DT*JB
Mfg Campaign: 11221517
Recall Date: Jun 20, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN THE CAR IS IN PARK, IGNITION ON OR OFF, THE DRIVER'S SIDE SLIDING DOOR IS LOCKED AND CLOSED AND WILL NOT OPEN USING THE KEYFOB, THE DOOR BUTTON ON THE CEILING CONSOLE, THE DOOR BUTTON ON THE DOOR WALL, THE INSIDE OR OUTSIDE DOOR HANDLES. THE LOCK WILL NOT MANUALLY LOCK OR UNLOCK. YOU CANNOT EXIT THE VAN ON THAT SIDE.
Corrective Action:
WHEN THE CAR IS IN PARK, IGNITION ON OR OFF, THE DRIVER'S SIDE SLIDING DOOR IS LOCKED AND CLOSED AND WILL NOT OPEN USING THE KEYFOB, THE DOOR BUTTON ON THE CEILING CONSOLE, THE DOOR BUTTON ON THE DOOR WALL, THE INSIDE OR OUTSIDE DOOR HANDLES. THE LOCK WILL NOT MANUALLY LOCK OR UNLOCK. YOU CANNOT EXIT THE VAN ON THAT SIDE.
Additional Notes:
WHEN THE CAR IS IN PARK, IGNITION ON OR OFF, THE DRIVER'S SIDE SLIDING DOOR IS LOCKED AND CLOSED AND WILL NOT OPEN USING THE KEYFOB, THE DOOR BUTTON ON THE CEILING CONSOLE, THE DOOR BUTTON ON THE DOOR WALL, THE INSIDE OR OUTSIDE DOOR HANDLES. THE LOCK WILL NOT MANUALLY LOCK OR UNLOCK. YOU CANNOT EXIT THE VAN ON THAT SIDE.
Mfg Campaign: 11220942
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STATIONARY IN DRIVEWAY, DRIVERS SIDE REAR DOOR UNABLE TO OPEN MANUALLY OR ELECTRONICALLY. BROUGHT TO DEALERSHIP WHERE PURCHASED AND LEFT IT TO THE TUNE OF $296 LABOR FOR DIAGNOSING. NOT FIXED THAT WOULD BE ANOTHER $600 FOR PARTS PLUS LABOR. NEEDS TO BE RECALLED, DANGEROUS IF IN A ACCIDENT.
Corrective Action:
STATIONARY IN DRIVEWAY, DRIVERS SIDE REAR DOOR UNABLE TO OPEN MANUALLY OR ELECTRONICALLY. BROUGHT TO DEALERSHIP WHERE PURCHASED AND LEFT IT TO THE TUNE OF $296 LABOR FOR DIAGNOSING. NOT FIXED THAT WOULD BE ANOTHER $600 FOR PARTS PLUS LABOR. NEEDS TO BE RECALLED, DANGEROUS IF IN A ACCIDENT.
Additional Notes:
STATIONARY IN DRIVEWAY, DRIVERS SIDE REAR DOOR UNABLE TO OPEN MANUALLY OR ELECTRONICALLY. BROUGHT TO DEALERSHIP WHERE PURCHASED AND LEFT IT TO THE TUNE OF $296 LABOR FOR DIAGNOSING. NOT FIXED THAT WOULD BE ANOTHER $600 FOR PARTS PLUS LABOR. NEEDS TO BE RECALLED, DANGEROUS IF IN A ACCIDENT.
Mfg Campaign: 11220972
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN MANUALLY, WITH THE KEY FOB BUTTON, OR WITH EITHER BUTTON INSIDE THE VEHICLE. DOOR WAS ALSO STUCK IN "LOCK" POSITION AND COULD NOT BE UNLOCKED MANUALLY, WITH KEY FOB, OR WITH INTERIOR BUTTONS.
Corrective Action:
DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN MANUALLY, WITH THE KEY FOB BUTTON, OR WITH EITHER BUTTON INSIDE THE VEHICLE. DOOR WAS ALSO STUCK IN "LOCK" POSITION AND COULD NOT BE UNLOCKED MANUALLY, WITH KEY FOB, OR WITH INTERIOR BUTTONS.
Additional Notes:
DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN MANUALLY, WITH THE KEY FOB BUTTON, OR WITH EITHER BUTTON INSIDE THE VEHICLE. DOOR WAS ALSO STUCK IN "LOCK" POSITION AND COULD NOT BE UNLOCKED MANUALLY, WITH KEY FOB, OR WITH INTERIOR BUTTONS.
Mfg Campaign: 11221008
Recall Date: Jun 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TRIED OPENING IT MANUALLY AND WITH THE KEY OFF AND DOME SWITCH, BUT NOT DOING ANYTHING. EVEN WITH VEHICLE IN START AND ALSO PARKED.
Corrective Action:
MY PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TRIED OPENING IT MANUALLY AND WITH THE KEY OFF AND DOME SWITCH, BUT NOT DOING ANYTHING. EVEN WITH VEHICLE IN START AND ALSO PARKED.
Additional Notes:
MY PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TRIED OPENING IT MANUALLY AND WITH THE KEY OFF AND DOME SWITCH, BUT NOT DOING ANYTHING. EVEN WITH VEHICLE IN START AND ALSO PARKED.
Mfg Campaign: 11220511
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TRIED OPENING IT MANUALLY AND WITH THE KEY OFF AND DOME SWITCH, BUT NOT DOING ANYTHING. EVEN WITH VEHICLE IN START AND ALSO PARKED.
Corrective Action:
MY PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TRIED OPENING IT MANUALLY AND WITH THE KEY OFF AND DOME SWITCH, BUT NOT DOING ANYTHING. EVEN WITH VEHICLE IN START AND ALSO PARKED.
Additional Notes:
MY PASSENGER SIDE SLIDING DOOR STOPPED WORKING. I TRIED OPENING IT MANUALLY AND WITH THE KEY OFF AND DOME SWITCH, BUT NOT DOING ANYTHING. EVEN WITH VEHICLE IN START AND ALSO PARKED.
Mfg Campaign: 11220511
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE STATIONARY, THE LEFT SLIDING FAILED TO OPEN. I TRIED BOTH MANUALLY AND WITH THE KEY FOB. THAT WAS REPAIRED IN JANUARY, 2019. JUNE 14, 2019, THE RIGHT SLIDING DOOR FAILED TO OPEN, WHILE THE VEHICLE WAS PARKED. AGAIN, THE SLIDING DOOR CANNOT BE OPENED BY ANY MEANS. BOTH ISSUES HAPPENED ON MY DRIVEWAY.
Corrective Action:
WHILE STATIONARY, THE LEFT SLIDING FAILED TO OPEN. I TRIED BOTH MANUALLY AND WITH THE KEY FOB. THAT WAS REPAIRED IN JANUARY, 2019. JUNE 14, 2019, THE RIGHT SLIDING DOOR FAILED TO OPEN, WHILE THE VEHICLE WAS PARKED. AGAIN, THE SLIDING DOOR CANNOT BE OPENED BY ANY MEANS. BOTH ISSUES HAPPENED ON MY DRIVEWAY.
Additional Notes:
WHILE STATIONARY, THE LEFT SLIDING FAILED TO OPEN. I TRIED BOTH MANUALLY AND WITH THE KEY FOB. THAT WAS REPAIRED IN JANUARY, 2019. JUNE 14, 2019, THE RIGHT SLIDING DOOR FAILED TO OPEN, WHILE THE VEHICLE WAS PARKED. AGAIN, THE SLIDING DOOR CANNOT BE OPENED BY ANY MEANS. BOTH ISSUES HAPPENED ON MY DRIVEWAY.
Mfg Campaign: 11220667
Recall Date: Jun 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
JUNE 14, 2019, WHILE PARKED IN MY DRIVEWAY, THE RIGHT SLIDING DOOR WOULD NOT UNLOCK . I TRIED BOTH MANUALLY AND ELECTRONICALLY. THE DOOR IS HOPELESSLY LOCKED. I WENT THROUGH THIS WITH THE LEFT SLIDING DOOR IN JANUARY, 2019.
Corrective Action:
JUNE 14, 2019, WHILE PARKED IN MY DRIVEWAY, THE RIGHT SLIDING DOOR WOULD NOT UNLOCK . I TRIED BOTH MANUALLY AND ELECTRONICALLY. THE DOOR IS HOPELESSLY LOCKED. I WENT THROUGH THIS WITH THE LEFT SLIDING DOOR IN JANUARY, 2019.
Additional Notes:
JUNE 14, 2019, WHILE PARKED IN MY DRIVEWAY, THE RIGHT SLIDING DOOR WOULD NOT UNLOCK . I TRIED BOTH MANUALLY AND ELECTRONICALLY. THE DOOR IS HOPELESSLY LOCKED. I WENT THROUGH THIS WITH THE LEFT SLIDING DOOR IN JANUARY, 2019.
Mfg Campaign: 11220681
Recall Date: Jun 17, 2019
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