Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11243183
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Corrective Action:
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Additional Notes:
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Mfg Campaign: 11243421
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Corrective Action:
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Additional Notes:
"TAKATA RECALL" I BROUGHT MY 2016 DODGE GRAND CARAVAN SXT, ON 04/17/19 IT HAS 30,000MILE ON IT. PASSENGER SIDE SLIDING DOOR LOCKED AGAIN LAST TIME IT HAPPENS 2 MONTHS AGO I SPEND $1200 IT HAPPENS AGAIN
Mfg Campaign: 11243421
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER SIDE REAR SLIDING DOOR IS LOCKED AND WILL NOT UNLOCK. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. TWO DAYS LATER, THE SAME ISSUE HAPPENED. THE DOOR HAS BEEN LOCKED SHUT FOR 1 MONTH NOW. WHEN I LOCK/UNLOCK THE DOORS FROM THE DOOR HANDLE, SOMETIMES IT WORKS AND SOMETIMES IT DOES NOT. I NOTICED THAT THE DRIVER DOOR WOULD OCCASIONALLY LOCK, BUT NOT UNLOCK WHEN THE PASSENGER SIDE DOORS WOULD UNLOCK. THE ENTIRE LOCK SYSTEM MAKES ME VERY NERVOUS IF I WERE TO GET IN A WRECK. SINCE THERE ARE NO MANUAL LOCKS, IT'S POSSIBLE THAT ALL DOORS BE LOCKED AND MY FAMILY (3 KIDS) WOULD NOT BE ABLE TO GET OUT OF THE VEHICLE. I TOOK BACK TO THE DEALERSHIP AND THEY SAID IT'S A COMMON ISSUE WITH THIS MAKE/MODEL. IT WILL REQUIRE A TECHNICIAN TAKING FRONT DASH APART AND REPLACING A WIRELESS SENSOR. IF THIS IS SO COMMON, WHY NO WARRANTY WHEN IT'S A CLEAR SAFETY ISSUE? 55,000 MILES, 2016 MODEL.
Corrective Action:
THE DRIVER SIDE REAR SLIDING DOOR IS LOCKED AND WILL NOT UNLOCK. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. TWO DAYS LATER, THE SAME ISSUE HAPPENED. THE DOOR HAS BEEN LOCKED SHUT FOR 1 MONTH NOW. WHEN I LOCK/UNLOCK THE DOORS FROM THE DOOR HANDLE, SOMETIMES IT WORKS AND SOMETIMES IT DOES NOT. I NOTICED THAT THE DRIVER DOOR WOULD OCCASIONALLY LOCK, BUT NOT UNLOCK WHEN THE PASSENGER SIDE DOORS WOULD UNLOCK. THE ENTIRE LOCK SYSTEM MAKES ME VERY NERVOUS IF I WERE TO GET IN A WRECK. SINCE THERE ARE NO MANUAL LOCKS, IT'S POSSIBLE THAT ALL DOORS BE LOCKED AND MY FAMILY (3 KIDS) WOULD NOT BE ABLE TO GET OUT OF THE VEHICLE. I TOOK BACK TO THE DEALERSHIP AND THEY SAID IT'S A COMMON ISSUE WITH THIS MAKE/MODEL. IT WILL REQUIRE A TECHNICIAN TAKING FRONT DASH APART AND REPLACING A WIRELESS SENSOR. IF THIS IS SO COMMON, WHY NO WARRANTY WHEN IT'S A CLEAR SAFETY ISSUE? 55,000 MILES, 2016 MODEL.
Additional Notes:
THE DRIVER SIDE REAR SLIDING DOOR IS LOCKED AND WILL NOT UNLOCK. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. TWO DAYS LATER, THE SAME ISSUE HAPPENED. THE DOOR HAS BEEN LOCKED SHUT FOR 1 MONTH NOW. WHEN I LOCK/UNLOCK THE DOORS FROM THE DOOR HANDLE, SOMETIMES IT WORKS AND SOMETIMES IT DOES NOT. I NOTICED THAT THE DRIVER DOOR WOULD OCCASIONALLY LOCK, BUT NOT UNLOCK WHEN THE PASSENGER SIDE DOORS WOULD UNLOCK. THE ENTIRE LOCK SYSTEM MAKES ME VERY NERVOUS IF I WERE TO GET IN A WRECK. SINCE THERE ARE NO MANUAL LOCKS, IT'S POSSIBLE THAT ALL DOORS BE LOCKED AND MY FAMILY (3 KIDS) WOULD NOT BE ABLE TO GET OUT OF THE VEHICLE. I TOOK BACK TO THE DEALERSHIP AND THEY SAID IT'S A COMMON ISSUE WITH THIS MAKE/MODEL. IT WILL REQUIRE A TECHNICIAN TAKING FRONT DASH APART AND REPLACING A WIRELESS SENSOR. IF THIS IS SO COMMON, WHY NO WARRANTY WHEN IT'S A CLEAR SAFETY ISSUE? 55,000 MILES, 2016 MODEL.
Mfg Campaign: 11243423
Recall Date: Aug 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Corrective Action:
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Additional Notes:
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Mfg Campaign: 11242986
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Corrective Action:
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Additional Notes:
THE DRIVING SIDE SLIDING DOOR HAS BECOME STUCK IN THE LOCKED POSITION. IT IS UNABLE TO BE OPENED MANUALLY OR WITH THE REMOTE OR BUTTONS. I WAS ABLE TO OPEN THE DOOR WITH THE REMOTE TO PUT MY CHILD IN THE CAR. WHEN WE ARRIVED AT OUR DESTINATION I WAS UNABLE TO OPEN THE DOOR. THIS IS A SERIOUS SAFETY CONCERN AS IF WE WERE IN AN ACCIDENT OR AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO GET MY INFANT OUT OF THE CAR QUICKLY AND SAFELY.
Mfg Campaign: 11242986
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Corrective Action:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Additional Notes:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Mfg Campaign: 11242995
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Corrective Action:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Additional Notes:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Mfg Campaign: 11242995
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Corrective Action:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Additional Notes:
A FEW MONTHS AGO THE PASSENGER SIDE REAR SLIDING DOOR ON MY 2016 DODGE GRAND CARAVAN STOPPED OPERATING WITH MY CHILDREN IN THE VEHICLE. THE DOOR IS STUCK IN LOCK POSITION AND I AM UNABLE TO OPEN THE DOOR AT ALL. TODAY THE OTHER SLIDING DOOR (DRIVER SIDE REAR SLIDING DOOR) STOPPED WORKING, LOCKING MY 4 MONTH OLD, 2 YEAR OLD AND 4 YEAR OLD IN THE REAR OF THE VAN. WE WERE ABLE TO CLIMB OVER THE MIDDLE CONSOLE IN THE FRONT SEAT TO GET THE CHILDREN OUT. IF THIS WAS AN EMERGENCY SITUATION, ALL OF OUR LIVES COULD'VE BEEN IN DANGER DUE TO THE DOORS NOT OPENING. I'VE RESEARCHED IT AND IT SEEMS TO BE A VERY COMMON PROBLEM AMONG DODGE/CHRYSLER VANS IN THE LAST 10 YEARS.
Mfg Campaign: 11242995
Recall Date: Aug 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S DOOR BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TALER DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX, (214) 327-9361) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE LATCH WAS REPLACED, BUT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTERWARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S DOOR BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TALER DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX, (214) 327-9361) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE LATCH WAS REPLACED, BUT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTERWARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S DOOR BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TALER DALLAS DODGE CHRYSLER JEEP RAM (11550 LYNDON B JOHNSON FWY, DALLAS, TX, (214) 327-9361) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE LATCH WAS REPLACED, BUT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTERWARDS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
Mfg Campaign: 11242510
Recall Date: Aug 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN. WE HAVE TRIED EVERY WAY WE CAN TO UNLOCK IT --- KEY FOB, OVERHEAD DOOR OPENER, DRIVERS SIDE ELECTRIC LOCK, AND EVERY COMBINATION OF THE ABOVE --- BUT IT WILL NOT OPEN OR UNLOCK!! THIS IS AN EXTREME SAFETY HAZARD..... NO ONE CAN GET OUT OF VEHICLE IN CASE OF FIRE OR ACCIDENT, THE DOOR WILL JUST NOT OPEN NO MATTER WHAT WE TRY!! ACCORDING TO THE INTERNET.....HUNDREDS OF DODGE GRAND CARAVAN'S HAVE THE SAME PROBLEM!! THIS PROBLEM HAPPENED OVERNIGHT, WITH NO WARNING. WE CAME HOME, UNLOADED GROCERIES THAT EVENING AND LOCKED THE DOORS. THE NEXT MORNING THE DOOR WOULDN'T UNLOCK OR OPEN. ALL OTHER DOORS OPEN AND ARE WORKING FINE.
Corrective Action:
THE DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN. WE HAVE TRIED EVERY WAY WE CAN TO UNLOCK IT --- KEY FOB, OVERHEAD DOOR OPENER, DRIVERS SIDE ELECTRIC LOCK, AND EVERY COMBINATION OF THE ABOVE --- BUT IT WILL NOT OPEN OR UNLOCK!! THIS IS AN EXTREME SAFETY HAZARD..... NO ONE CAN GET OUT OF VEHICLE IN CASE OF FIRE OR ACCIDENT, THE DOOR WILL JUST NOT OPEN NO MATTER WHAT WE TRY!! ACCORDING TO THE INTERNET.....HUNDREDS OF DODGE GRAND CARAVAN'S HAVE THE SAME PROBLEM!! THIS PROBLEM HAPPENED OVERNIGHT, WITH NO WARNING. WE CAME HOME, UNLOADED GROCERIES THAT EVENING AND LOCKED THE DOORS. THE NEXT MORNING THE DOOR WOULDN'T UNLOCK OR OPEN. ALL OTHER DOORS OPEN AND ARE WORKING FINE.
Additional Notes:
THE DRIVERS SIDE SLIDING DOOR WILL NOT UNLOCK OR OPEN. WE HAVE TRIED EVERY WAY WE CAN TO UNLOCK IT --- KEY FOB, OVERHEAD DOOR OPENER, DRIVERS SIDE ELECTRIC LOCK, AND EVERY COMBINATION OF THE ABOVE --- BUT IT WILL NOT OPEN OR UNLOCK!! THIS IS AN EXTREME SAFETY HAZARD..... NO ONE CAN GET OUT OF VEHICLE IN CASE OF FIRE OR ACCIDENT, THE DOOR WILL JUST NOT OPEN NO MATTER WHAT WE TRY!! ACCORDING TO THE INTERNET.....HUNDREDS OF DODGE GRAND CARAVAN'S HAVE THE SAME PROBLEM!! THIS PROBLEM HAPPENED OVERNIGHT, WITH NO WARNING. WE CAME HOME, UNLOADED GROCERIES THAT EVENING AND LOCKED THE DOORS. THE NEXT MORNING THE DOOR WOULDN'T UNLOCK OR OPEN. ALL OTHER DOORS OPEN AND ARE WORKING FINE.
Mfg Campaign: 11242155
Recall Date: Aug 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ABOUT 6 MONTHS AGO, THE REAR PASSENGER DOOR BEGAN TO STOP RESPONDING TO THE KEY FOB, BUT COULD STILL BE LOCKED/UNLOCKED MANUALLY. IT MADE A BUZZING NOISE ONE DAY THEN STOPPED OPENING ALTOGETHER. WE DECLINED THE REPAIR BECAUSE WE WERE QUOTED OVER $3000!!!! WE ONLY HAVE ABOUT 55,000MILES ON THE VAN. THE DEALERSHIP ACKNOWLEDGED THAT THIS IS A COMMON PROBLEM ON DODGE CARAVANS AND COULD DO NOTHING ABOUT IT. TODAY, THE DRIVER PASSENGER DOOR HAS BEGUN MAKING A BUZZING NOISE AND WE WILL HAVE TO GET IT REPAIRED, OR NO ONE WILL BE ABLE TO GET IN OR OUT OF THE BACKSEAT SAFELY. I HAVE BEEN TO SEVERAL FORUMS ABOUT JUST THIS THING ASKING HOW TO GET THIS REPAIRED WITHOUT PAYING THOUSANDS, AND THE AMOUNT OF PEOPLE WITH THE SAME PROBLEM IS OVERWHELMING. IN ALMOST ALL CASES, THE ACTUATOR INSIDE THE DOOR HAS BEEN EITHER CORRUPTED WITH RUST, OR A GEAR IS BROKEN.
Corrective Action:
ABOUT 6 MONTHS AGO, THE REAR PASSENGER DOOR BEGAN TO STOP RESPONDING TO THE KEY FOB, BUT COULD STILL BE LOCKED/UNLOCKED MANUALLY. IT MADE A BUZZING NOISE ONE DAY THEN STOPPED OPENING ALTOGETHER. WE DECLINED THE REPAIR BECAUSE WE WERE QUOTED OVER $3000!!!! WE ONLY HAVE ABOUT 55,000MILES ON THE VAN. THE DEALERSHIP ACKNOWLEDGED THAT THIS IS A COMMON PROBLEM ON DODGE CARAVANS AND COULD DO NOTHING ABOUT IT. TODAY, THE DRIVER PASSENGER DOOR HAS BEGUN MAKING A BUZZING NOISE AND WE WILL HAVE TO GET IT REPAIRED, OR NO ONE WILL BE ABLE TO GET IN OR OUT OF THE BACKSEAT SAFELY. I HAVE BEEN TO SEVERAL FORUMS ABOUT JUST THIS THING ASKING HOW TO GET THIS REPAIRED WITHOUT PAYING THOUSANDS, AND THE AMOUNT OF PEOPLE WITH THE SAME PROBLEM IS OVERWHELMING. IN ALMOST ALL CASES, THE ACTUATOR INSIDE THE DOOR HAS BEEN EITHER CORRUPTED WITH RUST, OR A GEAR IS BROKEN.
Additional Notes:
ABOUT 6 MONTHS AGO, THE REAR PASSENGER DOOR BEGAN TO STOP RESPONDING TO THE KEY FOB, BUT COULD STILL BE LOCKED/UNLOCKED MANUALLY. IT MADE A BUZZING NOISE ONE DAY THEN STOPPED OPENING ALTOGETHER. WE DECLINED THE REPAIR BECAUSE WE WERE QUOTED OVER $3000!!!! WE ONLY HAVE ABOUT 55,000MILES ON THE VAN. THE DEALERSHIP ACKNOWLEDGED THAT THIS IS A COMMON PROBLEM ON DODGE CARAVANS AND COULD DO NOTHING ABOUT IT. TODAY, THE DRIVER PASSENGER DOOR HAS BEGUN MAKING A BUZZING NOISE AND WE WILL HAVE TO GET IT REPAIRED, OR NO ONE WILL BE ABLE TO GET IN OR OUT OF THE BACKSEAT SAFELY. I HAVE BEEN TO SEVERAL FORUMS ABOUT JUST THIS THING ASKING HOW TO GET THIS REPAIRED WITHOUT PAYING THOUSANDS, AND THE AMOUNT OF PEOPLE WITH THE SAME PROBLEM IS OVERWHELMING. IN ALMOST ALL CASES, THE ACTUATOR INSIDE THE DOOR HAS BEEN EITHER CORRUPTED WITH RUST, OR A GEAR IS BROKEN.
Mfg Campaign: 11241781
Recall Date: Aug 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE SLIDING DOOR STUCK IN LOCK POSITION, WILL NOT OPEN.
Corrective Action:
DRIVER SIDE SLIDING DOOR STUCK IN LOCK POSITION, WILL NOT OPEN.
Additional Notes:
DRIVER SIDE SLIDING DOOR STUCK IN LOCK POSITION, WILL NOT OPEN.
Mfg Campaign: 11241786
Recall Date: Aug 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER'S SIDE SLIDING DOOR MECHANICAL LATCHING MECHANISM FOR THE SLIDING DOOR'S LOCK IS MALFUNCTIONING AND CAUSING THE DOOR TO BECOME STUCK IN THE SHUT POSITION, WITH THE MECHANICAL LOCK PHYSICALLY UNABLE TO BE OPERATED, RESULTING IN THE DOOR BEING BOUND IN THE SHUT POSITION. MECHANICAL LOCK DOES NOT RESPOND TO COMMANDS FROM THE DRIVER'S OR PASSENGER'S SIDE UNLOCK BUTTONS, OR FROM EITHER OF TWO KEY FOBS IN THE UNLOCK OR LOCK COMMANDED POSITIONS. ADDITIONALLY, OPEN & SHUT COMMANDS TO THE DOOR FROM THE KEY FOBS AND THE ABOVE-CENTER-CONSOLE BUTTONS DO NOT OPERATE THE DOOR. NOTABLE INFORMATION: WHEN ATTEMPTING TO OPEN THE SLIDING DOOR FROM THE KEY FOB, THE LOCKING MECHANISM IS HEARD TO BE ATTEMPTING TO UNLOCK THE DOOR, BUT RESULTS IN NO OPERATION OF THE SLIDING DOOR, OR THE LOCK ITSELF. THIS IS SAFETY CONCERN AS PASSENGERS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED SHOULD A ROLL OVER CONDITION EXIST. THE COST FOR THIS REPAIR IS APPROXIMATELY 1100.00 USD, AND IS A KNOWN ISSUE BY DODGE. 1100.00 USD SHOULD NOT BE REQUIRED FOR A MECHANICAL DEFECT THAT WAS PRESENT AT THE TIME OF CONSTRUCTION, THAT IS A KNOWN ISSUE BY THE VEHICLE MANUFACTURER, AND PRESENTS A SIGNIFICANT SAFETY CONCERN FOR ANY OCCUPANTS OF THE REAR PORTION OF THE VEHICLE.
Corrective Action:
DRIVER'S SIDE SLIDING DOOR MECHANICAL LATCHING MECHANISM FOR THE SLIDING DOOR'S LOCK IS MALFUNCTIONING AND CAUSING THE DOOR TO BECOME STUCK IN THE SHUT POSITION, WITH THE MECHANICAL LOCK PHYSICALLY UNABLE TO BE OPERATED, RESULTING IN THE DOOR BEING BOUND IN THE SHUT POSITION. MECHANICAL LOCK DOES NOT RESPOND TO COMMANDS FROM THE DRIVER'S OR PASSENGER'S SIDE UNLOCK BUTTONS, OR FROM EITHER OF TWO KEY FOBS IN THE UNLOCK OR LOCK COMMANDED POSITIONS. ADDITIONALLY, OPEN & SHUT COMMANDS TO THE DOOR FROM THE KEY FOBS AND THE ABOVE-CENTER-CONSOLE BUTTONS DO NOT OPERATE THE DOOR. NOTABLE INFORMATION: WHEN ATTEMPTING TO OPEN THE SLIDING DOOR FROM THE KEY FOB, THE LOCKING MECHANISM IS HEARD TO BE ATTEMPTING TO UNLOCK THE DOOR, BUT RESULTS IN NO OPERATION OF THE SLIDING DOOR, OR THE LOCK ITSELF. THIS IS SAFETY CONCERN AS PASSENGERS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED SHOULD A ROLL OVER CONDITION EXIST. THE COST FOR THIS REPAIR IS APPROXIMATELY 1100.00 USD, AND IS A KNOWN ISSUE BY DODGE. 1100.00 USD SHOULD NOT BE REQUIRED FOR A MECHANICAL DEFECT THAT WAS PRESENT AT THE TIME OF CONSTRUCTION, THAT IS A KNOWN ISSUE BY THE VEHICLE MANUFACTURER, AND PRESENTS A SIGNIFICANT SAFETY CONCERN FOR ANY OCCUPANTS OF THE REAR PORTION OF THE VEHICLE.
Additional Notes:
DRIVER'S SIDE SLIDING DOOR MECHANICAL LATCHING MECHANISM FOR THE SLIDING DOOR'S LOCK IS MALFUNCTIONING AND CAUSING THE DOOR TO BECOME STUCK IN THE SHUT POSITION, WITH THE MECHANICAL LOCK PHYSICALLY UNABLE TO BE OPERATED, RESULTING IN THE DOOR BEING BOUND IN THE SHUT POSITION. MECHANICAL LOCK DOES NOT RESPOND TO COMMANDS FROM THE DRIVER'S OR PASSENGER'S SIDE UNLOCK BUTTONS, OR FROM EITHER OF TWO KEY FOBS IN THE UNLOCK OR LOCK COMMANDED POSITIONS. ADDITIONALLY, OPEN & SHUT COMMANDS TO THE DOOR FROM THE KEY FOBS AND THE ABOVE-CENTER-CONSOLE BUTTONS DO NOT OPERATE THE DOOR. NOTABLE INFORMATION: WHEN ATTEMPTING TO OPEN THE SLIDING DOOR FROM THE KEY FOB, THE LOCKING MECHANISM IS HEARD TO BE ATTEMPTING TO UNLOCK THE DOOR, BUT RESULTS IN NO OPERATION OF THE SLIDING DOOR, OR THE LOCK ITSELF. THIS IS SAFETY CONCERN AS PASSENGERS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED SHOULD A ROLL OVER CONDITION EXIST. THE COST FOR THIS REPAIR IS APPROXIMATELY 1100.00 USD, AND IS A KNOWN ISSUE BY DODGE. 1100.00 USD SHOULD NOT BE REQUIRED FOR A MECHANICAL DEFECT THAT WAS PRESENT AT THE TIME OF CONSTRUCTION, THAT IS A KNOWN ISSUE BY THE VEHICLE MANUFACTURER, AND PRESENTS A SIGNIFICANT SAFETY CONCERN FOR ANY OCCUPANTS OF THE REAR PORTION OF THE VEHICLE.
Mfg Campaign: 11241879
Recall Date: Aug 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER'S SIDE SLIDING DOOR MECHANICAL LATCHING MECHANISM FOR THE SLIDING DOOR'S LOCK IS MALFUNCTIONING AND CAUSING THE DOOR TO BECOME STUCK IN THE SHUT POSITION, WITH THE MECHANICAL LOCK PHYSICALLY UNABLE TO BE OPERATED, RESULTING IN THE DOOR BEING BOUND IN THE SHUT POSITION. MECHANICAL LOCK DOES NOT RESPOND TO COMMANDS FROM THE DRIVER'S OR PASSENGER'S SIDE UNLOCK BUTTONS, OR FROM EITHER OF TWO KEY FOBS IN THE UNLOCK OR LOCK COMMANDED POSITIONS. ADDITIONALLY, OPEN & SHUT COMMANDS TO THE DOOR FROM THE KEY FOBS AND THE ABOVE-CENTER-CONSOLE BUTTONS DO NOT OPERATE THE DOOR. NOTABLE INFORMATION: WHEN ATTEMPTING TO OPEN THE SLIDING DOOR FROM THE KEY FOB, THE LOCKING MECHANISM IS HEARD TO BE ATTEMPTING TO UNLOCK THE DOOR, BUT RESULTS IN NO OPERATION OF THE SLIDING DOOR, OR THE LOCK ITSELF. THIS IS SAFETY CONCERN AS PASSENGERS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED SHOULD A ROLL OVER CONDITION EXIST. THE COST FOR THIS REPAIR IS APPROXIMATELY 1100.00 USD, AND IS A KNOWN ISSUE BY DODGE. 1100.00 USD SHOULD NOT BE REQUIRED FOR A MECHANICAL DEFECT THAT WAS PRESENT AT THE TIME OF CONSTRUCTION, THAT IS A KNOWN ISSUE BY THE VEHICLE MANUFACTURER, AND PRESENTS A SIGNIFICANT SAFETY CONCERN FOR ANY OCCUPANTS OF THE REAR PORTION OF THE VEHICLE.
Corrective Action:
DRIVER'S SIDE SLIDING DOOR MECHANICAL LATCHING MECHANISM FOR THE SLIDING DOOR'S LOCK IS MALFUNCTIONING AND CAUSING THE DOOR TO BECOME STUCK IN THE SHUT POSITION, WITH THE MECHANICAL LOCK PHYSICALLY UNABLE TO BE OPERATED, RESULTING IN THE DOOR BEING BOUND IN THE SHUT POSITION. MECHANICAL LOCK DOES NOT RESPOND TO COMMANDS FROM THE DRIVER'S OR PASSENGER'S SIDE UNLOCK BUTTONS, OR FROM EITHER OF TWO KEY FOBS IN THE UNLOCK OR LOCK COMMANDED POSITIONS. ADDITIONALLY, OPEN & SHUT COMMANDS TO THE DOOR FROM THE KEY FOBS AND THE ABOVE-CENTER-CONSOLE BUTTONS DO NOT OPERATE THE DOOR. NOTABLE INFORMATION: WHEN ATTEMPTING TO OPEN THE SLIDING DOOR FROM THE KEY FOB, THE LOCKING MECHANISM IS HEARD TO BE ATTEMPTING TO UNLOCK THE DOOR, BUT RESULTS IN NO OPERATION OF THE SLIDING DOOR, OR THE LOCK ITSELF. THIS IS SAFETY CONCERN AS PASSENGERS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED SHOULD A ROLL OVER CONDITION EXIST. THE COST FOR THIS REPAIR IS APPROXIMATELY 1100.00 USD, AND IS A KNOWN ISSUE BY DODGE. 1100.00 USD SHOULD NOT BE REQUIRED FOR A MECHANICAL DEFECT THAT WAS PRESENT AT THE TIME OF CONSTRUCTION, THAT IS A KNOWN ISSUE BY THE VEHICLE MANUFACTURER, AND PRESENTS A SIGNIFICANT SAFETY CONCERN FOR ANY OCCUPANTS OF THE REAR PORTION OF THE VEHICLE.
Additional Notes:
DRIVER'S SIDE SLIDING DOOR MECHANICAL LATCHING MECHANISM FOR THE SLIDING DOOR'S LOCK IS MALFUNCTIONING AND CAUSING THE DOOR TO BECOME STUCK IN THE SHUT POSITION, WITH THE MECHANICAL LOCK PHYSICALLY UNABLE TO BE OPERATED, RESULTING IN THE DOOR BEING BOUND IN THE SHUT POSITION. MECHANICAL LOCK DOES NOT RESPOND TO COMMANDS FROM THE DRIVER'S OR PASSENGER'S SIDE UNLOCK BUTTONS, OR FROM EITHER OF TWO KEY FOBS IN THE UNLOCK OR LOCK COMMANDED POSITIONS. ADDITIONALLY, OPEN & SHUT COMMANDS TO THE DOOR FROM THE KEY FOBS AND THE ABOVE-CENTER-CONSOLE BUTTONS DO NOT OPERATE THE DOOR. NOTABLE INFORMATION: WHEN ATTEMPTING TO OPEN THE SLIDING DOOR FROM THE KEY FOB, THE LOCKING MECHANISM IS HEARD TO BE ATTEMPTING TO UNLOCK THE DOOR, BUT RESULTS IN NO OPERATION OF THE SLIDING DOOR, OR THE LOCK ITSELF. THIS IS SAFETY CONCERN AS PASSENGERS IN THE REAR OF THE VEHICLE CAN BECOME TRAPPED SHOULD A ROLL OVER CONDITION EXIST. THE COST FOR THIS REPAIR IS APPROXIMATELY 1100.00 USD, AND IS A KNOWN ISSUE BY DODGE. 1100.00 USD SHOULD NOT BE REQUIRED FOR A MECHANICAL DEFECT THAT WAS PRESENT AT THE TIME OF CONSTRUCTION, THAT IS A KNOWN ISSUE BY THE VEHICLE MANUFACTURER, AND PRESENTS A SIGNIFICANT SAFETY CONCERN FOR ANY OCCUPANTS OF THE REAR PORTION OF THE VEHICLE.
Mfg Campaign: 11241879
Recall Date: Aug 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PASSENGER DOOR LOCK WILL NOT FUNCTION (DOOR WILL NOT OPEN) THE OTHER PASSENGER WIRE HARNESS IS BROKEN AND WIRES ARE EXPOSED. FIRST THE DOORS WHERE BUZZING AND THEN IT JUST STOP WORKING YOU CANNOT GET OUT FROM ONE OF THE DOORS. THE CHILD PROOF LOCK DOES NOT WORK. PROBLEM STARTED LAST MONTH AND IS GETTING WORSE WORRY THAT WE WON'T BE ABLE TO USE THE PASSENGER DOORS IF THERE IS AN EMERGENCY.
Corrective Action:
PASSENGER DOOR LOCK WILL NOT FUNCTION (DOOR WILL NOT OPEN) THE OTHER PASSENGER WIRE HARNESS IS BROKEN AND WIRES ARE EXPOSED. FIRST THE DOORS WHERE BUZZING AND THEN IT JUST STOP WORKING YOU CANNOT GET OUT FROM ONE OF THE DOORS. THE CHILD PROOF LOCK DOES NOT WORK. PROBLEM STARTED LAST MONTH AND IS GETTING WORSE WORRY THAT WE WON'T BE ABLE TO USE THE PASSENGER DOORS IF THERE IS AN EMERGENCY.
Additional Notes:
PASSENGER DOOR LOCK WILL NOT FUNCTION (DOOR WILL NOT OPEN) THE OTHER PASSENGER WIRE HARNESS IS BROKEN AND WIRES ARE EXPOSED. FIRST THE DOORS WHERE BUZZING AND THEN IT JUST STOP WORKING YOU CANNOT GET OUT FROM ONE OF THE DOORS. THE CHILD PROOF LOCK DOES NOT WORK. PROBLEM STARTED LAST MONTH AND IS GETTING WORSE WORRY THAT WE WON'T BE ABLE TO USE THE PASSENGER DOORS IF THERE IS AN EMERGENCY.
Mfg Campaign: 11241439
Recall Date: Aug 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
I BOUGHT MY 2016 DODGE GRAND CARAVAN IN FEBRUARY OF 2018 WITH 98000 MILES ON IT. HERE I AM 1 YEAR AND 5 MONTHS LATER HAVING TO REPLACE THE TRANSMISSION AT 108000 MILES. I WAS DRIVING AND WITHOUT WARNING ON A CITY STREET MY RPMS WERE GOING UP TO 6000 BUT MY VAN WASN'T ACCELERATING. I ALMOST GOT REAR ENDED AND LUCKILY NONE OF MY CHILDREN WERE WITH ME, ESPECIALLY MY 7 WEEK OLD BABY!! THE TRANSMISSION REPAIR SHOP THAT I HAD IT TOWED TO SAID IT WASN'T DUE TO THE PUMP THAT WAS RECALLED, THAT APPARENTLY DID NOT APPLY TO MY VIN, BUT THE INSIDE OF MY TRANSMISSION WAS BREAKING APART INTERNALLY. WHEN THEY TOOK THE PAN OFF THE TRANSMISSION THERE WERE PIECES OF METAL LAYING IN IT. AND AFTER ALL THIS MY CHECK ENGINE LIGHT NEVER CAME ON.
Corrective Action:
I BOUGHT MY 2016 DODGE GRAND CARAVAN IN FEBRUARY OF 2018 WITH 98000 MILES ON IT. HERE I AM 1 YEAR AND 5 MONTHS LATER HAVING TO REPLACE THE TRANSMISSION AT 108000 MILES. I WAS DRIVING AND WITHOUT WARNING ON A CITY STREET MY RPMS WERE GOING UP TO 6000 BUT MY VAN WASN'T ACCELERATING. I ALMOST GOT REAR ENDED AND LUCKILY NONE OF MY CHILDREN WERE WITH ME, ESPECIALLY MY 7 WEEK OLD BABY!! THE TRANSMISSION REPAIR SHOP THAT I HAD IT TOWED TO SAID IT WASN'T DUE TO THE PUMP THAT WAS RECALLED, THAT APPARENTLY DID NOT APPLY TO MY VIN, BUT THE INSIDE OF MY TRANSMISSION WAS BREAKING APART INTERNALLY. WHEN THEY TOOK THE PAN OFF THE TRANSMISSION THERE WERE PIECES OF METAL LAYING IN IT. AND AFTER ALL THIS MY CHECK ENGINE LIGHT NEVER CAME ON.
Additional Notes:
I BOUGHT MY 2016 DODGE GRAND CARAVAN IN FEBRUARY OF 2018 WITH 98000 MILES ON IT. HERE I AM 1 YEAR AND 5 MONTHS LATER HAVING TO REPLACE THE TRANSMISSION AT 108000 MILES. I WAS DRIVING AND WITHOUT WARNING ON A CITY STREET MY RPMS WERE GOING UP TO 6000 BUT MY VAN WASN'T ACCELERATING. I ALMOST GOT REAR ENDED AND LUCKILY NONE OF MY CHILDREN WERE WITH ME, ESPECIALLY MY 7 WEEK OLD BABY!! THE TRANSMISSION REPAIR SHOP THAT I HAD IT TOWED TO SAID IT WASN'T DUE TO THE PUMP THAT WAS RECALLED, THAT APPARENTLY DID NOT APPLY TO MY VIN, BUT THE INSIDE OF MY TRANSMISSION WAS BREAKING APART INTERNALLY. WHEN THEY TOOK THE PAN OFF THE TRANSMISSION THERE WERE PIECES OF METAL LAYING IN IT. AND AFTER ALL THIS MY CHECK ENGINE LIGHT NEVER CAME ON.
Mfg Campaign: 11241076
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I BOUGHT MY 2016 DODGE GRAND CARAVAN IN FEBRUARY OF 2018 WITH 98000 MILES ON IT. HERE I AM 1 YEAR AND 5 MONTHS LATER HAVING TO REPLACE THE TRANSMISSION AT 108000 MILES. I WAS DRIVING AND WITHOUT WARNING ON A CITY STREET MY RPMS WERE GOING UP TO 6000 BUT MY VAN WASN'T ACCELERATING. I ALMOST GOT REAR ENDED AND LUCKILY NONE OF MY CHILDREN WERE WITH ME, ESPECIALLY MY 7 WEEK OLD BABY!! THE TRANSMISSION REPAIR SHOP THAT I HAD IT TOWED TO SAID IT WASN'T DUE TO THE PUMP THAT WAS RECALLED, THAT APPARENTLY DID NOT APPLY TO MY VIN, BUT THE INSIDE OF MY TRANSMISSION WAS BREAKING APART INTERNALLY. WHEN THEY TOOK THE PAN OFF THE TRANSMISSION THERE WERE PIECES OF METAL LAYING IN IT. AND AFTER ALL THIS MY CHECK ENGINE LIGHT NEVER CAME ON.
Corrective Action:
I BOUGHT MY 2016 DODGE GRAND CARAVAN IN FEBRUARY OF 2018 WITH 98000 MILES ON IT. HERE I AM 1 YEAR AND 5 MONTHS LATER HAVING TO REPLACE THE TRANSMISSION AT 108000 MILES. I WAS DRIVING AND WITHOUT WARNING ON A CITY STREET MY RPMS WERE GOING UP TO 6000 BUT MY VAN WASN'T ACCELERATING. I ALMOST GOT REAR ENDED AND LUCKILY NONE OF MY CHILDREN WERE WITH ME, ESPECIALLY MY 7 WEEK OLD BABY!! THE TRANSMISSION REPAIR SHOP THAT I HAD IT TOWED TO SAID IT WASN'T DUE TO THE PUMP THAT WAS RECALLED, THAT APPARENTLY DID NOT APPLY TO MY VIN, BUT THE INSIDE OF MY TRANSMISSION WAS BREAKING APART INTERNALLY. WHEN THEY TOOK THE PAN OFF THE TRANSMISSION THERE WERE PIECES OF METAL LAYING IN IT. AND AFTER ALL THIS MY CHECK ENGINE LIGHT NEVER CAME ON.
Additional Notes:
I BOUGHT MY 2016 DODGE GRAND CARAVAN IN FEBRUARY OF 2018 WITH 98000 MILES ON IT. HERE I AM 1 YEAR AND 5 MONTHS LATER HAVING TO REPLACE THE TRANSMISSION AT 108000 MILES. I WAS DRIVING AND WITHOUT WARNING ON A CITY STREET MY RPMS WERE GOING UP TO 6000 BUT MY VAN WASN'T ACCELERATING. I ALMOST GOT REAR ENDED AND LUCKILY NONE OF MY CHILDREN WERE WITH ME, ESPECIALLY MY 7 WEEK OLD BABY!! THE TRANSMISSION REPAIR SHOP THAT I HAD IT TOWED TO SAID IT WASN'T DUE TO THE PUMP THAT WAS RECALLED, THAT APPARENTLY DID NOT APPLY TO MY VIN, BUT THE INSIDE OF MY TRANSMISSION WAS BREAKING APART INTERNALLY. WHEN THEY TOOK THE PAN OFF THE TRANSMISSION THERE WERE PIECES OF METAL LAYING IN IT. AND AFTER ALL THIS MY CHECK ENGINE LIGHT NEVER CAME ON.
Mfg Campaign: 11241076
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE DRIVER SIDE SLIDING DOOR HAD BEEN WORKING PERFECTLY. ON VACATION WE WERE PARKED AT OUR SON'S WHEN WE TRIED TO OPEN IT IT IS IN A LOCKED POSITION NOTHING WILL RELEASE IT WE HAVE TRIED THE CAR FOB, MANUALLY, AND THE CONTROLLER ON THE UPPER CONSOLE. IT IS A SAFETY HAZARD THAT NEEDS RESOLVED. AND AN EXPENSIVE THING TO FIX WHICH SHOULD NEVER HAVE HAPPENED .
Corrective Action:
THE DRIVER SIDE SLIDING DOOR HAD BEEN WORKING PERFECTLY. ON VACATION WE WERE PARKED AT OUR SON'S WHEN WE TRIED TO OPEN IT IT IS IN A LOCKED POSITION NOTHING WILL RELEASE IT WE HAVE TRIED THE CAR FOB, MANUALLY, AND THE CONTROLLER ON THE UPPER CONSOLE. IT IS A SAFETY HAZARD THAT NEEDS RESOLVED. AND AN EXPENSIVE THING TO FIX WHICH SHOULD NEVER HAVE HAPPENED .
Additional Notes:
THE DRIVER SIDE SLIDING DOOR HAD BEEN WORKING PERFECTLY. ON VACATION WE WERE PARKED AT OUR SON'S WHEN WE TRIED TO OPEN IT IT IS IN A LOCKED POSITION NOTHING WILL RELEASE IT WE HAVE TRIED THE CAR FOB, MANUALLY, AND THE CONTROLLER ON THE UPPER CONSOLE. IT IS A SAFETY HAZARD THAT NEEDS RESOLVED. AND AN EXPENSIVE THING TO FIX WHICH SHOULD NEVER HAVE HAPPENED .
Mfg Campaign: 11240878
Recall Date: Jul 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE SLIDING DOOR WILL NOT OPEN, NO MATER IF YOU'RE USING KEY FOB, INSIDE DOOR SWITCH, MANUALS, OR BY PUSHING. LOOKING ON LINE THERE ARE HUNDREDS OF THESE COMPLAINTS, WONDERING WHY IT'S NOT A RECALL?
Corrective Action:
DRIVER SIDE SLIDING DOOR WILL NOT OPEN, NO MATER IF YOU'RE USING KEY FOB, INSIDE DOOR SWITCH, MANUALS, OR BY PUSHING. LOOKING ON LINE THERE ARE HUNDREDS OF THESE COMPLAINTS, WONDERING WHY IT'S NOT A RECALL?
Additional Notes:
DRIVER SIDE SLIDING DOOR WILL NOT OPEN, NO MATER IF YOU'RE USING KEY FOB, INSIDE DOOR SWITCH, MANUALS, OR BY PUSHING. LOOKING ON LINE THERE ARE HUNDREDS OF THESE COMPLAINTS, WONDERING WHY IT'S NOT A RECALL?
Mfg Campaign: 11240623
Recall Date: Jul 30, 2019
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