Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BOTH SLIDING, REAR DOORS OF MY 2016 DODGE GRAND CARAVAN (LESS THAN 40,000 MILES) ARE LOCKED IN PLACE. BOTH DOORS WILL NOT OPEN USING EITHER ELECTRIC SWITCHES OR MANUAL HANDLES AND LOCKS. FIRST THE PASSENGER SIDE DOOR STOPPED FUNCTIONING, AND THEN 5 DAYS LATER THE DRIVER SIDE SLIDING ALSO STOPPED FUNCTIONING. THERE IS NO MANUAL OVERRIDE TO OPERATE THE DOOR, UNLESS THE INTERIOR PANELS ARE REMOVED, AND ONE CAN DISENGAGE THE MECHANISMS. THIS IS APPARENTLY A REGULARLY OCCURRING SAFETY ISSUE THAT DODGE HAS NOT ADDRESSED.
Corrective Action:
BOTH SLIDING, REAR DOORS OF MY 2016 DODGE GRAND CARAVAN (LESS THAN 40,000 MILES) ARE LOCKED IN PLACE. BOTH DOORS WILL NOT OPEN USING EITHER ELECTRIC SWITCHES OR MANUAL HANDLES AND LOCKS. FIRST THE PASSENGER SIDE DOOR STOPPED FUNCTIONING, AND THEN 5 DAYS LATER THE DRIVER SIDE SLIDING ALSO STOPPED FUNCTIONING. THERE IS NO MANUAL OVERRIDE TO OPERATE THE DOOR, UNLESS THE INTERIOR PANELS ARE REMOVED, AND ONE CAN DISENGAGE THE MECHANISMS. THIS IS APPARENTLY A REGULARLY OCCURRING SAFETY ISSUE THAT DODGE HAS NOT ADDRESSED.
Additional Notes:
BOTH SLIDING, REAR DOORS OF MY 2016 DODGE GRAND CARAVAN (LESS THAN 40,000 MILES) ARE LOCKED IN PLACE. BOTH DOORS WILL NOT OPEN USING EITHER ELECTRIC SWITCHES OR MANUAL HANDLES AND LOCKS. FIRST THE PASSENGER SIDE DOOR STOPPED FUNCTIONING, AND THEN 5 DAYS LATER THE DRIVER SIDE SLIDING ALSO STOPPED FUNCTIONING. THERE IS NO MANUAL OVERRIDE TO OPERATE THE DOOR, UNLESS THE INTERIOR PANELS ARE REMOVED, AND ONE CAN DISENGAGE THE MECHANISMS. THIS IS APPARENTLY A REGULARLY OCCURRING SAFETY ISSUE THAT DODGE HAS NOT ADDRESSED.
Mfg Campaign: 11255358
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT COMES ON, CHECKED #2 CYLINDER MISSFIRE, HAD THE COIL CHANGED, THE FUEL INJECTOR CHANGED, LIGHT CAME BACK ON. 73000 MILES, DODGE RECALLED THE 2016 GRAND CARAVAN JUST NOT MY VIN NUMBER,I CALLED AND THEY WILL NOT DO THE REPAIR FOR FREE EVEN THOUGH SAME MODEL YEAR HAS THE SAME DEFECT, #2 CYLINDER
Corrective Action:
CHECK ENGINE LIGHT COMES ON, CHECKED #2 CYLINDER MISSFIRE, HAD THE COIL CHANGED, THE FUEL INJECTOR CHANGED, LIGHT CAME BACK ON. 73000 MILES, DODGE RECALLED THE 2016 GRAND CARAVAN JUST NOT MY VIN NUMBER,I CALLED AND THEY WILL NOT DO THE REPAIR FOR FREE EVEN THOUGH SAME MODEL YEAR HAS THE SAME DEFECT, #2 CYLINDER
Additional Notes:
CHECK ENGINE LIGHT COMES ON, CHECKED #2 CYLINDER MISSFIRE, HAD THE COIL CHANGED, THE FUEL INJECTOR CHANGED, LIGHT CAME BACK ON. 73000 MILES, DODGE RECALLED THE 2016 GRAND CARAVAN JUST NOT MY VIN NUMBER,I CALLED AND THEY WILL NOT DO THE REPAIR FOR FREE EVEN THOUGH SAME MODEL YEAR HAS THE SAME DEFECT, #2 CYLINDER
Mfg Campaign: 11255388
Recall Date: Sep 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING MIDDLE DOOR OF THE VEHICLE FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM FAILED. THE TECHNICIAN ADVISED THE CONTACT TO CALL THE MANUFACTURER TO CHECK FOR RECALLS. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PULL THE LOCK DOWN AND PUSH IN THE UNLOCK BUTTON AT THE SAME TIME TO OPEN THE DOOR. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,092.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING MIDDLE DOOR OF THE VEHICLE FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM FAILED. THE TECHNICIAN ADVISED THE CONTACT TO CALL THE MANUFACTURER TO CHECK FOR RECALLS. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PULL THE LOCK DOWN AND PUSH IN THE UNLOCK BUTTON AT THE SAME TIME TO OPEN THE DOOR. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,092.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE SLIDING MIDDLE DOOR OF THE VEHICLE FAILED TO OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DOOR LOCK MECHANISM FAILED. THE TECHNICIAN ADVISED THE CONTACT TO CALL THE MANUFACTURER TO CHECK FOR RECALLS. THE CONTACT WAS INFORMED THAT SHE WOULD NEED TO PULL THE LOCK DOWN AND PUSH IN THE UNLOCK BUTTON AT THE SAME TIME TO OPEN THE DOOR. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,092.
Mfg Campaign: 11254790
Recall Date: Sep 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVERS SIDE SLIDING DOOR LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH THE ELECTRONIC MECHANISM. THIS CAUSES THE DOOR TO NOT BE ABLE TO OPEN. THANK GOD THERE WAS NOT AN EMERGENCY THAT REQUIRED QUICK ACCESS TO MY 17 MONTH OLD DAUGHTER AS I HAD TO CRAWL THROUGH THE OTHER DOOR TO GET HER OUT. THE DOOR OPENED PERFECTLY FINE TO PUT HER IN THE CAR. AFTER RESEARCHING THIS I'M SEEING HUNDREDS OF OTHERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE AND THERE ARE STILL NO RECALLS. THIS COULD BE A DEADLY ISSUE. WILL SOMEONE HAVE TO DIE FOR THIS TO BE TAKEN CARE OF???
Corrective Action:
DRIVERS SIDE SLIDING DOOR LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH THE ELECTRONIC MECHANISM. THIS CAUSES THE DOOR TO NOT BE ABLE TO OPEN. THANK GOD THERE WAS NOT AN EMERGENCY THAT REQUIRED QUICK ACCESS TO MY 17 MONTH OLD DAUGHTER AS I HAD TO CRAWL THROUGH THE OTHER DOOR TO GET HER OUT. THE DOOR OPENED PERFECTLY FINE TO PUT HER IN THE CAR. AFTER RESEARCHING THIS I'M SEEING HUNDREDS OF OTHERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE AND THERE ARE STILL NO RECALLS. THIS COULD BE A DEADLY ISSUE. WILL SOMEONE HAVE TO DIE FOR THIS TO BE TAKEN CARE OF???
Additional Notes:
DRIVERS SIDE SLIDING DOOR LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH THE ELECTRONIC MECHANISM. THIS CAUSES THE DOOR TO NOT BE ABLE TO OPEN. THANK GOD THERE WAS NOT AN EMERGENCY THAT REQUIRED QUICK ACCESS TO MY 17 MONTH OLD DAUGHTER AS I HAD TO CRAWL THROUGH THE OTHER DOOR TO GET HER OUT. THE DOOR OPENED PERFECTLY FINE TO PUT HER IN THE CAR. AFTER RESEARCHING THIS I'M SEEING HUNDREDS OF OTHERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE AND THERE ARE STILL NO RECALLS. THIS COULD BE A DEADLY ISSUE. WILL SOMEONE HAVE TO DIE FOR THIS TO BE TAKEN CARE OF???
Mfg Campaign: 11254833
Recall Date: Sep 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVERS SIDE SLIDING DOOR LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH THE ELECTRONIC MECHANISM. THIS CAUSES THE DOOR TO NOT BE ABLE TO OPEN. THANK GOD THERE WAS NOT AN EMERGENCY THAT REQUIRED QUICK ACCESS TO MY 17 MONTH OLD DAUGHTER AS I HAD TO CRAWL THROUGH THE OTHER DOOR TO GET HER OUT. THE DOOR OPENED PERFECTLY FINE TO PUT HER IN THE CAR. AFTER RESEARCHING THIS I'M SEEING HUNDREDS OF OTHERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE AND THERE ARE STILL NO RECALLS. THIS COULD BE A DEADLY ISSUE. WILL SOMEONE HAVE TO DIE FOR THIS TO BE TAKEN CARE OF???
Corrective Action:
DRIVERS SIDE SLIDING DOOR LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH THE ELECTRONIC MECHANISM. THIS CAUSES THE DOOR TO NOT BE ABLE TO OPEN. THANK GOD THERE WAS NOT AN EMERGENCY THAT REQUIRED QUICK ACCESS TO MY 17 MONTH OLD DAUGHTER AS I HAD TO CRAWL THROUGH THE OTHER DOOR TO GET HER OUT. THE DOOR OPENED PERFECTLY FINE TO PUT HER IN THE CAR. AFTER RESEARCHING THIS I'M SEEING HUNDREDS OF OTHERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE AND THERE ARE STILL NO RECALLS. THIS COULD BE A DEADLY ISSUE. WILL SOMEONE HAVE TO DIE FOR THIS TO BE TAKEN CARE OF???
Additional Notes:
DRIVERS SIDE SLIDING DOOR LOCKED AND WILL NOT UNLOCK MANUALLY OR WITH THE ELECTRONIC MECHANISM. THIS CAUSES THE DOOR TO NOT BE ABLE TO OPEN. THANK GOD THERE WAS NOT AN EMERGENCY THAT REQUIRED QUICK ACCESS TO MY 17 MONTH OLD DAUGHTER AS I HAD TO CRAWL THROUGH THE OTHER DOOR TO GET HER OUT. THE DOOR OPENED PERFECTLY FINE TO PUT HER IN THE CAR. AFTER RESEARCHING THIS I'M SEEING HUNDREDS OF OTHERS WHO HAVE EXPERIENCED THE EXACT SAME ISSUE AND THERE ARE STILL NO RECALLS. THIS COULD BE A DEADLY ISSUE. WILL SOMEONE HAVE TO DIE FOR THIS TO BE TAKEN CARE OF???
Mfg Campaign: 11254833
Recall Date: Sep 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Corrective Action:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Additional Notes:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Mfg Campaign: 11254243
Recall Date: Sep 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEAT BELTS
Potential Consequences:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Corrective Action:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Additional Notes:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Mfg Campaign: 11254243
Recall Date: Sep 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
SEATS
Potential Consequences:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Corrective Action:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Additional Notes:
WHEN MOVING THE DRIVERS SEAT. THE AIRBAG LIGHT COMES. ON. MOVE THE SEAT BACK THE LIGHT GOES OFF.
Mfg Campaign: 11254243
Recall Date: Sep 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE PASSENGER DOOR IS STUCK LOCKED. TRIED USING FOB STATES UNLOCK DOOR.
Corrective Action:
THE PASSENGER DOOR IS STUCK LOCKED. TRIED USING FOB STATES UNLOCK DOOR.
Additional Notes:
THE PASSENGER DOOR IS STUCK LOCKED. TRIED USING FOB STATES UNLOCK DOOR.
Mfg Campaign: 11254241
Recall Date: Sep 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE PASSENGER DOOR IS STUCK LOCKED. TRIED USING FOB STATES UNLOCK DOOR.
Corrective Action:
THE PASSENGER DOOR IS STUCK LOCKED. TRIED USING FOB STATES UNLOCK DOOR.
Additional Notes:
THE PASSENGER DOOR IS STUCK LOCKED. TRIED USING FOB STATES UNLOCK DOOR.
Mfg Campaign: 11254241
Recall Date: Sep 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SLIDING DOORS LOUD BUZZING WHEN LOCKING OR UNLOCKING THE VEHICLE PASSENGER BACK SLIDING DOOR STARTED FIRST THEN 2 MONTH LATER DRIVER BACK SLIDING DOOR. WHILE DRIVING OR IN PARKED POSITION WITH KEY IN EGNITION OR WITHOUT THE KEY
Corrective Action:
SLIDING DOORS LOUD BUZZING WHEN LOCKING OR UNLOCKING THE VEHICLE PASSENGER BACK SLIDING DOOR STARTED FIRST THEN 2 MONTH LATER DRIVER BACK SLIDING DOOR. WHILE DRIVING OR IN PARKED POSITION WITH KEY IN EGNITION OR WITHOUT THE KEY
Additional Notes:
SLIDING DOORS LOUD BUZZING WHEN LOCKING OR UNLOCKING THE VEHICLE PASSENGER BACK SLIDING DOOR STARTED FIRST THEN 2 MONTH LATER DRIVER BACK SLIDING DOOR. WHILE DRIVING OR IN PARKED POSITION WITH KEY IN EGNITION OR WITHOUT THE KEY
Mfg Campaign: 11253918
Recall Date: Sep 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SLIDING SIDE DOOR IS STUCK IN THE LOCK POSITION. THERE IS NO WAY TO EXIT THE CAR, POSING A MAJOR SAFETY CONCERN. THE QUOTES TO GET THIS ISSUE FIXED RANGE FROM $1000-3000. THIS IS SOMETHING THAT IS HAPPENING TO MANY MANY GRAND CARAVAN OWNERS AND IT IS UNBELIEVABLE UNSAFE, AND CLEARLY A FAULTY ISSUE WITH THE CAR.
Corrective Action:
SLIDING SIDE DOOR IS STUCK IN THE LOCK POSITION. THERE IS NO WAY TO EXIT THE CAR, POSING A MAJOR SAFETY CONCERN. THE QUOTES TO GET THIS ISSUE FIXED RANGE FROM $1000-3000. THIS IS SOMETHING THAT IS HAPPENING TO MANY MANY GRAND CARAVAN OWNERS AND IT IS UNBELIEVABLE UNSAFE, AND CLEARLY A FAULTY ISSUE WITH THE CAR.
Additional Notes:
SLIDING SIDE DOOR IS STUCK IN THE LOCK POSITION. THERE IS NO WAY TO EXIT THE CAR, POSING A MAJOR SAFETY CONCERN. THE QUOTES TO GET THIS ISSUE FIXED RANGE FROM $1000-3000. THIS IS SOMETHING THAT IS HAPPENING TO MANY MANY GRAND CARAVAN OWNERS AND IT IS UNBELIEVABLE UNSAFE, AND CLEARLY A FAULTY ISSUE WITH THE CAR.
Mfg Campaign: 11253373
Recall Date: Sep 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN AND CLOSE ELECTRONICALLY AND MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN AND CLOSE ELECTRONICALLY AND MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN AND CLOSE ELECTRONICALLY AND MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *DT*JB
Mfg Campaign: 11253453
Recall Date: Sep 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN AND CLOSE ELECTRONICALLY AND MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *DT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN AND CLOSE ELECTRONICALLY AND MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *DT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT NOTICED THAT THE REAR DRIVER'S SIDE SLIDING DOOR FAILED TO OPEN AND CLOSE ELECTRONICALLY AND MANUALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. *DT*JB
Mfg Campaign: 11253453
Recall Date: Sep 5, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE SLIDING DOOR ACTUATOR MAKES A BUZZING NOISE WHEN DOORS ARE LOCKED
Corrective Action:
DRIVER SIDE SLIDING DOOR ACTUATOR MAKES A BUZZING NOISE WHEN DOORS ARE LOCKED
Additional Notes:
DRIVER SIDE SLIDING DOOR ACTUATOR MAKES A BUZZING NOISE WHEN DOORS ARE LOCKED
Mfg Campaign: 11253162
Recall Date: Sep 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR SEIZED IN PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ABERNETHY CHRYSLER DODGE JEEP RAM (LOCATED AT 1442 E MAIN ST, LINCOLNTON, NC 28092, (704) 732-1890) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR SEIZED IN PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ABERNETHY CHRYSLER DODGE JEEP RAM (LOCATED AT 1442 E MAIN ST, LINCOLNTON, NC 28092, (704) 732-1890) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR SEIZED IN PLACE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ABERNETHY CHRYSLER DODGE JEEP RAM (LOCATED AT 1442 E MAIN ST, LINCOLNTON, NC 28092, (704) 732-1890) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED, WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Mfg Campaign: 11253189
Recall Date: Sep 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE MIDDLE PASSENGER SIDE SLIDING DOOR ALARM BUZZED ALL THE TIME WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DIRECT CHRYSLER DODGE (276-521-2620, LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382) AND THE CONTACT WAS INFORMED TO CALL NHTSA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE MIDDLE PASSENGER SIDE SLIDING DOOR ALARM BUZZED ALL THE TIME WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DIRECT CHRYSLER DODGE (276-521-2620, LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382) AND THE CONTACT WAS INFORMED TO CALL NHTSA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE MIDDLE PASSENGER SIDE SLIDING DOOR ALARM BUZZED ALL THE TIME WITHOUT WARNING. THE VEHICLE WAS TAKEN TO DIRECT CHRYSLER DODGE (276-521-2620, LOCATED AT 495 W LEE HWY, WYTHEVILLE, VA 24382) AND THE CONTACT WAS INFORMED TO CALL NHTSA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Mfg Campaign: 11253221
Recall Date: Sep 4, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVERS SIDE REAR SLIDING DOOR IS LOCKED AND UNABLE TO BE OPENED USING THE KEY FOB OR BUTTONS INSIDE THE VEHICLE. VEHICLE CANNOT BE OPENED MANUALLY EITHER. WHEN ATTEMPTING TO OPEN VIA ALL METHODS THE MESSAGE 'UNLOCK DOOR TO OPERATE' SHOWS ON THE MESSAGE PANEL IN THE DASH. ATTEMPTS TO UNLOCK THE DOOR MANUALLY AND VIA KEY FOB AND BUTTONS INSIDE THE VEHICLE HAVE NO EFFECT. THIS HAPPENED SUDDENLY ONE DAY, NO INTERMITTENT FAILURE LEADING UP TO THIS. IT HAS BEEN THIS WAY FOR ONE MONTH. THIS IS A SAFETY ISSUE BECAUSE IF WE WERE TO GET IN AN ACCIDENT IT WOULD BE DIFFICULT TO REMOVE CHILDREN FROM THE BACK SEAT WHO ARE UNABLE TO UNLOCK THEIR OWN SEATBELTS.
Corrective Action:
DRIVERS SIDE REAR SLIDING DOOR IS LOCKED AND UNABLE TO BE OPENED USING THE KEY FOB OR BUTTONS INSIDE THE VEHICLE. VEHICLE CANNOT BE OPENED MANUALLY EITHER. WHEN ATTEMPTING TO OPEN VIA ALL METHODS THE MESSAGE 'UNLOCK DOOR TO OPERATE' SHOWS ON THE MESSAGE PANEL IN THE DASH. ATTEMPTS TO UNLOCK THE DOOR MANUALLY AND VIA KEY FOB AND BUTTONS INSIDE THE VEHICLE HAVE NO EFFECT. THIS HAPPENED SUDDENLY ONE DAY, NO INTERMITTENT FAILURE LEADING UP TO THIS. IT HAS BEEN THIS WAY FOR ONE MONTH. THIS IS A SAFETY ISSUE BECAUSE IF WE WERE TO GET IN AN ACCIDENT IT WOULD BE DIFFICULT TO REMOVE CHILDREN FROM THE BACK SEAT WHO ARE UNABLE TO UNLOCK THEIR OWN SEATBELTS.
Additional Notes:
DRIVERS SIDE REAR SLIDING DOOR IS LOCKED AND UNABLE TO BE OPENED USING THE KEY FOB OR BUTTONS INSIDE THE VEHICLE. VEHICLE CANNOT BE OPENED MANUALLY EITHER. WHEN ATTEMPTING TO OPEN VIA ALL METHODS THE MESSAGE 'UNLOCK DOOR TO OPERATE' SHOWS ON THE MESSAGE PANEL IN THE DASH. ATTEMPTS TO UNLOCK THE DOOR MANUALLY AND VIA KEY FOB AND BUTTONS INSIDE THE VEHICLE HAVE NO EFFECT. THIS HAPPENED SUDDENLY ONE DAY, NO INTERMITTENT FAILURE LEADING UP TO THIS. IT HAS BEEN THIS WAY FOR ONE MONTH. THIS IS A SAFETY ISSUE BECAUSE IF WE WERE TO GET IN AN ACCIDENT IT WOULD BE DIFFICULT TO REMOVE CHILDREN FROM THE BACK SEAT WHO ARE UNABLE TO UNLOCK THEIR OWN SEATBELTS.
Mfg Campaign: 11252926
Recall Date: Sep 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A WIN MODULE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 67,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A WIN MODULE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 67,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A WIN MODULE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 67,000.
Mfg Campaign: 11252930
Recall Date: Sep 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
FIRST LEFT REAR SLIDING DOOR STUCK IN LOCKED POSITION, WOULD NOT OPEN. WAS REPAIRED BUT NOT UNDER WARRANTY. NOW RIGHT SIDE SLIDING DOOR LOCK IS ALSO STUCK AND UNABLE TO LOCK VEHICLE.
Corrective Action:
FIRST LEFT REAR SLIDING DOOR STUCK IN LOCKED POSITION, WOULD NOT OPEN. WAS REPAIRED BUT NOT UNDER WARRANTY. NOW RIGHT SIDE SLIDING DOOR LOCK IS ALSO STUCK AND UNABLE TO LOCK VEHICLE.
Additional Notes:
FIRST LEFT REAR SLIDING DOOR STUCK IN LOCKED POSITION, WOULD NOT OPEN. WAS REPAIRED BUT NOT UNDER WARRANTY. NOW RIGHT SIDE SLIDING DOOR LOCK IS ALSO STUCK AND UNABLE TO LOCK VEHICLE.
Mfg Campaign: 11253019
Recall Date: Sep 3, 2019
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