Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ELECTRONIC DOOR LOCKS MAKE A BUZZING SOUND WHEN LOCKING AND AFTER SEVERAL WEEKS THE DOOR LOCKS ARE COMPLETELY JAMMED SHUT. BOTH REAR DOORS AFFECTED AND NUMEROUS MENTIONS ONLINE OF THE EXACT SAME ISSUE IN DODGE GRAND CARAVAN AND CHRYSLER TOWN AND COUNTRY MODELS. IN THE EVENT OF AN EMERGENCY DOORS CAN NOT BE UNLOCKED MANUALLY OR VIA REMOTE TO ALLOW PASSENGERS TO EXIT THE VEHICLE. CHRYSLER HAS DENIED A CLAIM TO REPAIR OR ISSUE A RECALL AND HAS ADVISED ME THAT THEY WAIT UNTIL THE NHTSA DIRECTS THEM TO ISSUE A RECALL. THIS IS A SERIOUS SAFETY RISK THAT EXPOSES PASSENGERS TO BEING CONFINED IN THE VEHICLE IN AN EMERGENCY.
Corrective Action:
ELECTRONIC DOOR LOCKS MAKE A BUZZING SOUND WHEN LOCKING AND AFTER SEVERAL WEEKS THE DOOR LOCKS ARE COMPLETELY JAMMED SHUT. BOTH REAR DOORS AFFECTED AND NUMEROUS MENTIONS ONLINE OF THE EXACT SAME ISSUE IN DODGE GRAND CARAVAN AND CHRYSLER TOWN AND COUNTRY MODELS. IN THE EVENT OF AN EMERGENCY DOORS CAN NOT BE UNLOCKED MANUALLY OR VIA REMOTE TO ALLOW PASSENGERS TO EXIT THE VEHICLE. CHRYSLER HAS DENIED A CLAIM TO REPAIR OR ISSUE A RECALL AND HAS ADVISED ME THAT THEY WAIT UNTIL THE NHTSA DIRECTS THEM TO ISSUE A RECALL. THIS IS A SERIOUS SAFETY RISK THAT EXPOSES PASSENGERS TO BEING CONFINED IN THE VEHICLE IN AN EMERGENCY.
Additional Notes:
ELECTRONIC DOOR LOCKS MAKE A BUZZING SOUND WHEN LOCKING AND AFTER SEVERAL WEEKS THE DOOR LOCKS ARE COMPLETELY JAMMED SHUT. BOTH REAR DOORS AFFECTED AND NUMEROUS MENTIONS ONLINE OF THE EXACT SAME ISSUE IN DODGE GRAND CARAVAN AND CHRYSLER TOWN AND COUNTRY MODELS. IN THE EVENT OF AN EMERGENCY DOORS CAN NOT BE UNLOCKED MANUALLY OR VIA REMOTE TO ALLOW PASSENGERS TO EXIT THE VEHICLE. CHRYSLER HAS DENIED A CLAIM TO REPAIR OR ISSUE A RECALL AND HAS ADVISED ME THAT THEY WAIT UNTIL THE NHTSA DIRECTS THEM TO ISSUE A RECALL. THIS IS A SERIOUS SAFETY RISK THAT EXPOSES PASSENGERS TO BEING CONFINED IN THE VEHICLE IN AN EMERGENCY.
Mfg Campaign: 11253031
Recall Date: Sep 3, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SLIDING DOOR MAKING BUZZING WHEN LOCKING AND UNLOCKING. THIS OCCURS WHENEVER LOCKING OR UNLOCKING THE DOOR.
Corrective Action:
SLIDING DOOR MAKING BUZZING WHEN LOCKING AND UNLOCKING. THIS OCCURS WHENEVER LOCKING OR UNLOCKING THE DOOR.
Additional Notes:
SLIDING DOOR MAKING BUZZING WHEN LOCKING AND UNLOCKING. THIS OCCURS WHENEVER LOCKING OR UNLOCKING THE DOOR.
Mfg Campaign: 11252772
Recall Date: Sep 2, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I ARRIVED AT THE STORE, I WAS WITH MY WIFE AND KIDS. SHUT THE VEHICLE OFF AND TRIED OPENING THE SLIDING DOOR ON THE DRIVERS SIDE. THE DOOR WAS STUCK. I COULD NOT UNLOCK WITH THE REMOTE OR MANUALLY. I TRIED VARIOUS METHODS AND THE DOOR IS SEALED SHUT. THIS IS A MAJOR HAZARD. IN CASE OF AN EMERGENCY YOU WON'T ABLE PASSENGERS OUT FAST ENOUGH. IN THIS CASE BEING MY CHILDREN.
Corrective Action:
I ARRIVED AT THE STORE, I WAS WITH MY WIFE AND KIDS. SHUT THE VEHICLE OFF AND TRIED OPENING THE SLIDING DOOR ON THE DRIVERS SIDE. THE DOOR WAS STUCK. I COULD NOT UNLOCK WITH THE REMOTE OR MANUALLY. I TRIED VARIOUS METHODS AND THE DOOR IS SEALED SHUT. THIS IS A MAJOR HAZARD. IN CASE OF AN EMERGENCY YOU WON'T ABLE PASSENGERS OUT FAST ENOUGH. IN THIS CASE BEING MY CHILDREN.
Additional Notes:
I ARRIVED AT THE STORE, I WAS WITH MY WIFE AND KIDS. SHUT THE VEHICLE OFF AND TRIED OPENING THE SLIDING DOOR ON THE DRIVERS SIDE. THE DOOR WAS STUCK. I COULD NOT UNLOCK WITH THE REMOTE OR MANUALLY. I TRIED VARIOUS METHODS AND THE DOOR IS SEALED SHUT. THIS IS A MAJOR HAZARD. IN CASE OF AN EMERGENCY YOU WON'T ABLE PASSENGERS OUT FAST ENOUGH. IN THIS CASE BEING MY CHILDREN.
Mfg Campaign: 11252610
Recall Date: Aug 31, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Mfg Campaign: 11252238
Recall Date: Aug 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Mfg Campaign: 11252238
Recall Date: Aug 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR MADE AN ABNORMAL NOISE, WIRES WERE EXPOSED, AND THE REAR PASSENGER DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE COIL AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 60,000.
Mfg Campaign: 11252238
Recall Date: Aug 29, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
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
Corrective Action:
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
Additional Notes:
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
Mfg Campaign: 11246309
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2C4RDGCG8GR[XXX] 2016 DODGE GRAND CARAVAN WITH >28,000 ORIGINAL MILES. VIN # 2C4RDGCG8GR[XXX] 1ST ' A FEW WEEKS AGO THE ORIGINAL KEY FOB BEGAN NOT ALWAYS UNLOCKING THE DOORS OR STARTING THE CAR. I HAD A NEW BATTERY PUT IN KEY FOB BUT THE PROBLEMS CONTINUED. I HAD AAA TEST MY CAR BATTERY AND IT WAS GOOD. 2ND - CLUSTER LIGHTS BEGAN RANDOMLY FLASHING AND DINGING A FEW WEEKS AGO AFTER THE KEY FOB PROBLEMS BEGAN. THIS LAST WEEK OR TWO THE DIGITAL SPEEDOMETER ALSO BEGAN SPINNING UPWARD AND DOWNWARD AT A HIGH RATE OF SPEED, RANDOMLY. THESE PROBLEMS HAVE PROGRESSIVELY WORSENED BECOMING MORE FREQUENT AND WITH MORE SYSTEMS FLASHING. ONE RED LIGHT HAS EVEN APPEARED UNDER THE GREEN LETTER N, FOR NEUTRAL. NO NAME AND NO SYMBOL, JUST A RED LIGHT. ON WEDNESDAY THE 21ST, I HAD MY BATTERY TESTED AGAIN AND THE ALTERNATOR TESTED AT AUTO ZONE AND O'REILLY'S, BOTH SAID THEY ARE GOOD. I HAD THE ORIGINAL FOB PLUS ANOTHER NEW FOB PROGRAMMED TO THE CAR ON WEDNESDAY, AUG. 21, 2019 AT COURTESY DODGE IN MESA, AZ. THE NEXT DAY, THURSDAY, 1 FOB STARTED THE CAR AND TOOK US TO WALMART WITHOUT INCIDENT. HOWEVER, THE FOB WOULD NOT OPEN ANY DOOR NOR START THE VEHICLE WHEN WE WERE READY TO LEAVE THE STORE. FINALLY CALLED MY SON-IN-LAW AND HE BROUGHT THE OTHER FOB. NEITHER FOB WOULD DO ANYTHING FOR QUITE AWHILE, THEN FINALLY 1 WORKED. I'M QUADRIPLEGIC SO HAVING AN UNRELIABLE VEHICLE AND BEING STRANDED AWAY FROM HOME IN 114 DEGREE HEAT IS EXTREMELY DANGEROUS. ON FRIDAY WE TOOK THE DODGE TO AUTO ZONE, THEY AGAIN SAID MY CAR BATTERY WAS FINE. ON SATURDAY THE 24TH NAPA AND AUTO ZONE CHECKED FOR CODES ON THE DODGE. CAME UP WITH U110A. TODAY, SUNDAY, AUG 25, 2019 NEITHER FOB WORKED AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT
Corrective Action:
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
Additional Notes:
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
Mfg Campaign: 11246309
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
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
Corrective Action:
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
Additional Notes:
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
Mfg Campaign: 11246309
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SLIDING REAR PASSENGER SIDE DOOR DOES NOT LOCK. MANUAL LOCK IS STUCK IN THE OPEN POSITION AND DOES NOT CHANGE POSITION WITH THE INSIDE BUTTONS OR THE KEY FOBS. I'VE READ ONLINE ABOUT MANY VANS LIKE MINE WITH THIS ISSUE (2012 AND UP...). SOME OF THEM ARE STUCK IN THE LOCKED POSITION! THE ESTIMATED COST IS $1100 WHICH I CAN NOT AFFORD. OF COURSE MY WARRANTY RAN OUT IN MARCH AND THIS HAPPENED IN AUGUST. *JS
Corrective Action:
SLIDING REAR PASSENGER SIDE DOOR DOES NOT LOCK. MANUAL LOCK IS STUCK IN THE OPEN POSITION AND DOES NOT CHANGE POSITION WITH THE INSIDE BUTTONS OR THE KEY FOBS. I'VE READ ONLINE ABOUT MANY VANS LIKE MINE WITH THIS ISSUE (2012 AND UP...). SOME OF THEM ARE STUCK IN THE LOCKED POSITION! THE ESTIMATED COST IS $1100 WHICH I CAN NOT AFFORD. OF COURSE MY WARRANTY RAN OUT IN MARCH AND THIS HAPPENED IN AUGUST. *JS
Additional Notes:
SLIDING REAR PASSENGER SIDE DOOR DOES NOT LOCK. MANUAL LOCK IS STUCK IN THE OPEN POSITION AND DOES NOT CHANGE POSITION WITH THE INSIDE BUTTONS OR THE KEY FOBS. I'VE READ ONLINE ABOUT MANY VANS LIKE MINE WITH THIS ISSUE (2012 AND UP...). SOME OF THEM ARE STUCK IN THE LOCKED POSITION! THE ESTIMATED COST IS $1100 WHICH I CAN NOT AFFORD. OF COURSE MY WARRANTY RAN OUT IN MARCH AND THIS HAPPENED IN AUGUST. *JS
Mfg Campaign: 11246403
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Corrective Action:
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Additional Notes:
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Mfg Campaign: 11246576
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Corrective Action:
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Additional Notes:
BOTH SLIDING DOORS HAVE FAILED. THE PASSENGER SIDE ACCUATOR IS FAILING AND THE LOCKING MECHANISM ON THE DRIVER'S SIDE IS STUCK IN THE LOCKED POSITION. I CANNOT OPEN THE DOOR AT ALL AND THIS IS A MAJOR SAFETY ISSUE. THE DOOR DOES NOT OPEN WHEN CAR IS IN PARK AND OFF OR ON.
Mfg Campaign: 11246576
Recall Date: Aug 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Corrective Action:
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Additional Notes:
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Mfg Campaign: 11246186
Recall Date: Aug 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Corrective Action:
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Additional Notes:
THE VEHICLE WAS OPERATING AS NORMAL, AND WITHOUT WARNING, THE DRIVER'S SIDE REAR SLIDING DOOR WILL NOT OPEN. IT WON'T OPEN WITH THE KEY/FOB OR MANUALLY. IT IS PERMANENTLY LOCKED.
Mfg Campaign: 11246186
Recall Date: Aug 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE LEFT SIDE SLIDING DOOR IS STUCK CLOSED WITH NO MANUAL OR REMOTE LOCK HELPING. CAN'T OPEN IT AT ALL. BABY STUCK IN CAR SEAT AND I CAN'T GET HIM OUT WITH OUT HARDSHIP SINCE DOOR WON'T OPEN.
Corrective Action:
THE LEFT SIDE SLIDING DOOR IS STUCK CLOSED WITH NO MANUAL OR REMOTE LOCK HELPING. CAN'T OPEN IT AT ALL. BABY STUCK IN CAR SEAT AND I CAN'T GET HIM OUT WITH OUT HARDSHIP SINCE DOOR WON'T OPEN.
Additional Notes:
THE LEFT SIDE SLIDING DOOR IS STUCK CLOSED WITH NO MANUAL OR REMOTE LOCK HELPING. CAN'T OPEN IT AT ALL. BABY STUCK IN CAR SEAT AND I CAN'T GET HIM OUT WITH OUT HARDSHIP SINCE DOOR WON'T OPEN.
Mfg Campaign: 11246236
Recall Date: Aug 24, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
2016 GRAND DODGE CARAVAN PASSENGER SLIDER DOOR DOES NOT OPEN OR CLOSE WITH KEY FOBE, OVERHEAD BUTTON OR MANUALLY. IT JUST STOPPED WORKING. SEEMS THAT THE DOOR IS IN THE LOCK POSITION. CANNOT MOVE THE UNLOCK/LOCK BUTTON ON THE DOOR. THIS IS A DANGER WITH CHILDREN IN THE CAR. DID GET IT OPEN BY PUSHING ON THE DOOR BUTTON AND THE KEY FOBE AT THE SAME TIME, AND IT WORKED FOR AWHILE, NOW IT WILL NOT WORK AT ALL AND CANNOT GET THE DOOR OPEN. THERE ARE OTHER PEOPLE THAT HAVE SAME THE PROBLEM AND DODGE WANTS TO CHARGE TO FIX THIS PROBLEM THAT SEEMS TO HAPPEN TO ALOT OF THEIR VANS.
Corrective Action:
2016 GRAND DODGE CARAVAN PASSENGER SLIDER DOOR DOES NOT OPEN OR CLOSE WITH KEY FOBE, OVERHEAD BUTTON OR MANUALLY. IT JUST STOPPED WORKING. SEEMS THAT THE DOOR IS IN THE LOCK POSITION. CANNOT MOVE THE UNLOCK/LOCK BUTTON ON THE DOOR. THIS IS A DANGER WITH CHILDREN IN THE CAR. DID GET IT OPEN BY PUSHING ON THE DOOR BUTTON AND THE KEY FOBE AT THE SAME TIME, AND IT WORKED FOR AWHILE, NOW IT WILL NOT WORK AT ALL AND CANNOT GET THE DOOR OPEN. THERE ARE OTHER PEOPLE THAT HAVE SAME THE PROBLEM AND DODGE WANTS TO CHARGE TO FIX THIS PROBLEM THAT SEEMS TO HAPPEN TO ALOT OF THEIR VANS.
Additional Notes:
2016 GRAND DODGE CARAVAN PASSENGER SLIDER DOOR DOES NOT OPEN OR CLOSE WITH KEY FOBE, OVERHEAD BUTTON OR MANUALLY. IT JUST STOPPED WORKING. SEEMS THAT THE DOOR IS IN THE LOCK POSITION. CANNOT MOVE THE UNLOCK/LOCK BUTTON ON THE DOOR. THIS IS A DANGER WITH CHILDREN IN THE CAR. DID GET IT OPEN BY PUSHING ON THE DOOR BUTTON AND THE KEY FOBE AT THE SAME TIME, AND IT WORKED FOR AWHILE, NOW IT WILL NOT WORK AT ALL AND CANNOT GET THE DOOR OPEN. THERE ARE OTHER PEOPLE THAT HAVE SAME THE PROBLEM AND DODGE WANTS TO CHARGE TO FIX THIS PROBLEM THAT SEEMS TO HAPPEN TO ALOT OF THEIR VANS.
Mfg Campaign: 11246066
Recall Date: Aug 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Corrective Action:
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Additional Notes:
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Mfg Campaign: 11244114
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Corrective Action:
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Additional Notes:
DRIVER SIDE DOOR WILL NOT OPEN THE LOCK IS STUCK IN THE LOCKED POSITION. THIS CREATES A SAFETY CONCERN FOR ME AND MY FAMILY.
Mfg Campaign: 11244114
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS PARKED WHEN A FIRE STARTED IN THE ENGINE COMPARTMENT. SEE UPLOADED DOCUMENT FOR FULL DETAILS. *DT *TR *DT FCA DOCUMENT CONFIDENTIAL 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Corrective Action:
VEHICLE WAS PARKED WHEN A FIRE STARTED IN THE ENGINE COMPARTMENT. SEE UPLOADED DOCUMENT FOR FULL DETAILS. *DT *TR *DT FCA DOCUMENT CONFIDENTIAL 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Additional Notes:
VEHICLE WAS PARKED WHEN A FIRE STARTED IN THE ENGINE COMPARTMENT. SEE UPLOADED DOCUMENT FOR FULL DETAILS. *DT *TR *DT FCA DOCUMENT CONFIDENTIAL 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Mfg Campaign: 11244133
Recall Date: Aug 15, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE REAR DRIVER'S DOOR WAS STUCK IN A LOCKED POSITION. ENTERPRISE CAR SALES (5718 S LINDBERGH BLVD, ST. LOUIS, MO 63123, (314) 842-6899) WAS CONTACTED AND STATED THAT MANY CLIENTS EXPERIENCED THE FAILURE AND WOULD COST $100 TO BE REPAIRED. THE CONTACT DID NOT PURCHASE A WARRANTY WHEN SHE PURCHASED THE USED VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Mfg Campaign: 11243183
Recall Date: Aug 12, 2019
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