Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems," and 210, "Seat Belt Assembly Anchorages."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C08
Recall Date: Jan 2, 2019
Consumer Complaints
502 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 55 MPH, the vehicle lost motive power with no warning lights illuminated. The vehicle was towed to the dealer but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 55 MPH, the vehicle lost motive power with no warning lights illuminated. The vehicle was towed to the dealer but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving 55 MPH, the vehicle lost motive power with no warning lights illuminated. The vehicle was towed to the dealer but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
Mfg Campaign: 11594349
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Mfg Campaign: 11594357
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Mfg Campaign: 11594357
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The low oil pressure message was displayed. The contact detected an abnormal clicking sound coming from the engine. While driving at an undisclosed speed the accelerator pedal was depressed; however, the vehicle decelerated. The contact stated that the transmission was slipping. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 78,000.
Mfg Campaign: 11594357
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
About 2 weeks ago airbag censor light came on dash and stays on now indicating something wrong with one of our airbags, we just got our car back on March 8th 2024, it only has a little over 44,000 miles on our car, the dealership we got it at is supposed to look at it and see what's wrong with it, I've read about all the recalls for this year and model our car has, we didn't know anything about any recalls for our car when we purchased it, just read about them today, I also read about the Tanaka airbag recall that is making it dangerous to drive your car, when we go this Wednesday to have our car look at, I'm going to mention all of the recalls on the car that the dealership didn't tell us about.
Corrective Action:
About 2 weeks ago airbag censor light came on dash and stays on now indicating something wrong with one of our airbags, we just got our car back on March 8th 2024, it only has a little over 44,000 miles on our car, the dealership we got it at is supposed to look at it and see what's wrong with it, I've read about all the recalls for this year and model our car has, we didn't know anything about any recalls for our car when we purchased it, just read about them today, I also read about the Tanaka airbag recall that is making it dangerous to drive your car, when we go this Wednesday to have our car look at, I'm going to mention all of the recalls on the car that the dealership didn't tell us about.
Additional Notes:
About 2 weeks ago airbag censor light came on dash and stays on now indicating something wrong with one of our airbags, we just got our car back on March 8th 2024, it only has a little over 44,000 miles on our car, the dealership we got it at is supposed to look at it and see what's wrong with it, I've read about all the recalls for this year and model our car has, we didn't know anything about any recalls for our car when we purchased it, just read about them today, I also read about the Tanaka airbag recall that is making it dangerous to drive your car, when we go this Wednesday to have our car look at, I'm going to mention all of the recalls on the car that the dealership didn't tell us about.
Mfg Campaign: 11594404
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11594466
Recall Date: Jun 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power and stalled. The Lost Oil Pressure warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air pressure brake fractured, and the vehicle lost oil pressure. The vehicle was not repaired. The contact related the failure with the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. However, no assistance was provided. The failure mileage was approximately 73,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power and stalled. The Lost Oil Pressure warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air pressure brake fractured, and the vehicle lost oil pressure. The vehicle was not repaired. The contact related the failure with the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. However, no assistance was provided. The failure mileage was approximately 73,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power and stalled. The Lost Oil Pressure warning light was illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air pressure brake fractured, and the vehicle lost oil pressure. The vehicle was not repaired. The contact related the failure with the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. However, no assistance was provided. The failure mileage was approximately 73,000. VIN tool confirms parts not available.
Mfg Campaign: 11593894
Recall Date: Jun 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low engine oil pressure warning light illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired and remained at the local dealer because parts for NHTSA Campaign number: 23V905000 (Engine and Engine Cooling) were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low engine oil pressure warning light illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired and remained at the local dealer because parts for NHTSA Campaign number: 23V905000 (Engine and Engine Cooling) were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low engine oil pressure warning light illuminated. The contact was able to pull the vehicle to the side of the road. The vehicle was towed to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired and remained at the local dealer because parts for NHTSA Campaign number: 23V905000 (Engine and Engine Cooling) were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000. VIN tool confirms parts not available.
Mfg Campaign: 11593750
Recall Date: Jun 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 25MPH, the low oil pressure warning light illuminated. The contact stated that while driving at undisclosed speeds, the vehicle lost motive power. The contact stated the vehicle shut off and was pushed into a parking lot. The vehicle was towed to a local dealer where it was diagnosed but no cause for the failure was determined. The contact was advised that the engine might need to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 25MPH, the low oil pressure warning light illuminated. The contact stated that while driving at undisclosed speeds, the vehicle lost motive power. The contact stated the vehicle shut off and was pushed into a parking lot. The vehicle was towed to a local dealer where it was diagnosed but no cause for the failure was determined. The contact was advised that the engine might need to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 25MPH, the low oil pressure warning light illuminated. The contact stated that while driving at undisclosed speeds, the vehicle lost motive power. The contact stated the vehicle shut off and was pushed into a parking lot. The vehicle was towed to a local dealer where it was diagnosed but no cause for the failure was determined. The contact was advised that the engine might need to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11593010
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11593037
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
Corrective Action:
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
Additional Notes:
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
Mfg Campaign: 11593098
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
Corrective Action:
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
Additional Notes:
My car can no longer accelerate and multiple lights came on, this all happened while i was driving and there was no warning signs that my car was about to do that it just happened out of nowhere while I was driving it.Now I can’t drive my vehicle until it is repaired but the recall parts are still not available so I don’t know what to do to fix my car.
Mfg Campaign: 11593098
Recall Date: Jun 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed to Ford. They stated it was the battery then, so I purchased a new one. I brought the vehicle back to Ford for the same issue on [XXX], and then on [XXX] I was driving on the beltway and lost complete acceleration of the car. The check engine light and powertrain light came on. The vehicle would not drive. I had it towed to Ford and they had replaced the engine under the original manufacturing warranty. I got the vehicle back on 10/3/23. Even after replacing the engine, I started to experience the same issue. I brought the car back to Ford on [XXX]. Then once again I brought it back to Ford on [XXX]. On 4/30/24 they said the vehicle was ready to be picked up and the part was covered under the Service warranty so I only paid $100. Within 1 mile of leaving the dealership, my powertrain malfunction light came on and my vehicle lost power, I could only accelerate up to 30mph. I drove the car straight back to Ford. They then called me on May 28th/24 and said they replaced 2 more parts and the car was fixed. Within 3 miles of leaving Ford, once again the powertrain malfunction light came on and I could not accelerate over 40mph. I drove the car back to Ford and it is still there now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed to Ford. They stated it was the battery then, so I purchased a new one. I brought the vehicle back to Ford for the same issue on [XXX], and then on [XXX] I was driving on the beltway and lost complete acceleration of the car. The check engine light and powertrain light came on. The vehicle would not drive. I had it towed to Ford and they had replaced the engine under the original manufacturing warranty. I got the vehicle back on 10/3/23. Even after replacing the engine, I started to experience the same issue. I brought the car back to Ford on [XXX]. Then once again I brought it back to Ford on [XXX]. On 4/30/24 they said the vehicle was ready to be picked up and the part was covered under the Service warranty so I only paid $100. Within 1 mile of leaving the dealership, my powertrain malfunction light came on and my vehicle lost power, I could only accelerate up to 30mph. I drove the car straight back to Ford. They then called me on May 28th/24 and said they replaced 2 more parts and the car was fixed. Within 3 miles of leaving Ford, once again the powertrain malfunction light came on and I could not accelerate over 40mph. I drove the car back to Ford and it is still there now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
The vehicle experiences a sudden loss of power/acceleration randomly. Sometimes this happens while driving on the freeway and I cannot accelerate to move to the shoulder. Other times, I can accelerate but very slowly. When this happens, the check engine light will come on and I also receive a powertrain malfunction alert on my Ford app. This issue first occurred on [XXX] - I had to have it towed to Ford. They stated it was the battery then, so I purchased a new one. I brought the vehicle back to Ford for the same issue on [XXX], and then on [XXX] I was driving on the beltway and lost complete acceleration of the car. The check engine light and powertrain light came on. The vehicle would not drive. I had it towed to Ford and they had replaced the engine under the original manufacturing warranty. I got the vehicle back on 10/3/23. Even after replacing the engine, I started to experience the same issue. I brought the car back to Ford on [XXX]. Then once again I brought it back to Ford on [XXX]. On 4/30/24 they said the vehicle was ready to be picked up and the part was covered under the Service warranty so I only paid $100. Within 1 mile of leaving the dealership, my powertrain malfunction light came on and my vehicle lost power, I could only accelerate up to 30mph. I drove the car straight back to Ford. They then called me on May 28th/24 and said they replaced 2 more parts and the car was fixed. Within 3 miles of leaving Ford, once again the powertrain malfunction light came on and I could not accelerate over 40mph. I drove the car back to Ford and it is still there now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11592590
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
Corrective Action:
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
Additional Notes:
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
Mfg Campaign: 11592455
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
Corrective Action:
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
Additional Notes:
I believe the component that failed is engine oil pump belt tensioner this is a recalled item. It is available for inspection however it cannot be checked out by Ford itself. I have notified 3 dealerships and they all stated that the part will be available in the second quarter and that's it. My car cannot run properly the brakes don't work the engine is making noises and I have a low oil pressure light on. My safety and the safety of others was put at risk when my brakes stopped working while I was driving it. The problem has not been confirmed because they won't let me drop it off until later on this month. My car isn't working and it's the only car I have. There was an low oil pressure light as well as my check engine light. My car engine was making rattling noises and my transmission is having issues shifting. This first appeared June 28th 2024. The Ford company has lied to me and told me that even though there is a recall on my car that it is still drivable.
Mfg Campaign: 11592455
Recall Date: Jun 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact had the vehicle repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact had the vehicle repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled and was towed to the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact had the vehicle repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
Mfg Campaign: 11591645
Recall Date: May 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 ford ecosport se that is affected with the Engine oil pump belt tensioner replacement ford has done absolutely nothing to help the problem I have been without a vehicle since Jan. In January me and my wife were driving and all of a sudden the low engine pressure light came on and the vehicle slowly started getting slow and we pulled off to the side of the road and had it towed to the CASA ford dealership in Las Cruces NM 470 W Boutz Rd, Las Cruces, NM 88005 575-525-4500 and the diagnostic the vehicle letting me know the vehicle is affected due to this recall and they have submitted documents to ford but nothing has been told to me other then there waiting on ford because the recall still says remedy incomplete. I have been paying on the vehicle and have told the dealership and ford company about a loaner something that me and my wife have been without a vehicle. Ford needs to fix there mistake I have been without a vehicle for 5 months know not knowing anything.
Corrective Action:
I have a 2019 ford ecosport se that is affected with the Engine oil pump belt tensioner replacement ford has done absolutely nothing to help the problem I have been without a vehicle since Jan. In January me and my wife were driving and all of a sudden the low engine pressure light came on and the vehicle slowly started getting slow and we pulled off to the side of the road and had it towed to the CASA ford dealership in Las Cruces NM 470 W Boutz Rd, Las Cruces, NM 88005 575-525-4500 and the diagnostic the vehicle letting me know the vehicle is affected due to this recall and they have submitted documents to ford but nothing has been told to me other then there waiting on ford because the recall still says remedy incomplete. I have been paying on the vehicle and have told the dealership and ford company about a loaner something that me and my wife have been without a vehicle. Ford needs to fix there mistake I have been without a vehicle for 5 months know not knowing anything.
Additional Notes:
I have a 2019 ford ecosport se that is affected with the Engine oil pump belt tensioner replacement ford has done absolutely nothing to help the problem I have been without a vehicle since Jan. In January me and my wife were driving and all of a sudden the low engine pressure light came on and the vehicle slowly started getting slow and we pulled off to the side of the road and had it towed to the CASA ford dealership in Las Cruces NM 470 W Boutz Rd, Las Cruces, NM 88005 575-525-4500 and the diagnostic the vehicle letting me know the vehicle is affected due to this recall and they have submitted documents to ford but nothing has been told to me other then there waiting on ford because the recall still says remedy incomplete. I have been paying on the vehicle and have told the dealership and ford company about a loaner something that me and my wife have been without a vehicle. Ford needs to fix there mistake I have been without a vehicle for 5 months know not knowing anything.
Mfg Campaign: 11591171
Recall Date: May 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65-70 MPH, there was a rattling sound coming from underneath the hood of the vehicle and the vehicle started to decelerate. The check engine, low engine oil pressure, and check oil warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer for the repair. The vehicle was taken to the dealer who confirmed the diagnosis of engine failure and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and opened a case regarding the failure. The failure mileage was 68,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65-70 MPH, there was a rattling sound coming from underneath the hood of the vehicle and the vehicle started to decelerate. The check engine, low engine oil pressure, and check oil warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer for the repair. The vehicle was taken to the dealer who confirmed the diagnosis of engine failure and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and opened a case regarding the failure. The failure mileage was 68,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65-70 MPH, there was a rattling sound coming from underneath the hood of the vehicle and the vehicle started to decelerate. The check engine, low engine oil pressure, and check oil warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was referred to the dealer for the repair. The vehicle was taken to the dealer who confirmed the diagnosis of engine failure and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and opened a case regarding the failure. The failure mileage was 68,000. VIN tool confirms parts not available.
Mfg Campaign: 11590538
Recall Date: May 24, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford EcoSport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. The contact also stated that previously, upon turning the vehicle off, she heard an abnormal buzzing sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 11,000.
Corrective Action:
The contact owns a 2019 Ford EcoSport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. The contact also stated that previously, upon turning the vehicle off, she heard an abnormal buzzing sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 11,000.
Additional Notes:
The contact owns a 2019 Ford EcoSport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start as intended. The contact also stated that previously, upon turning the vehicle off, she heard an abnormal buzzing sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 11,000.
Mfg Campaign: 11590469
Recall Date: May 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood…and BOTH dealerships argued who was going to pay for the repairs . To this day I still hear the whirring even though they claim it’s fixed . Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood…and BOTH dealerships argued who was going to pay for the repairs . To this day I still hear the whirring even though they claim it’s fixed . Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
In 2022 of July-August. No lights came on to warn me or anything and my engine went completely out. I took it in and it was the oil pressure that caused my engine to fail. I had to get a new engine, transmission, and a whole bunch of other new things done to my car. AFTER repairs covered by warranty I continue driving and right away I noticed my car making weird noises (like whirring and purring). I took it into ANOTHER ford dealership. This dealership told me that the OTHER dealership did the repairs all wrong and that my car was a mess under the hood…and BOTH dealerships argued who was going to pay for the repairs . To this day I still hear the whirring even though they claim it’s fixed . Surprise ford of Arizona was the dealership that did repairs, and the Milford Ford was the second dealer who claims the repairs were horrible and screws were loose etc right in front of me(I called ford during this conversation to have it recorded) I have a [XXX] son and I fear to drive my car everyday. I have asked ford to repurchase my vehicle TWICE and no remedy has been done. Now for 3 months of being aware of the recall nothing has been done . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11590048
Recall Date: May 22, 2024
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