Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
STEERING
Potential Consequences:
DIFFICULTY STEERING VEHICLE WHEN CAR IS MOVING ON CITY STREET. HAVE TO FIGHT WITH THE STEERING TO KEEP CAR ON THE ROAD. *TR
Corrective Action:
DIFFICULTY STEERING VEHICLE WHEN CAR IS MOVING ON CITY STREET. HAVE TO FIGHT WITH THE STEERING TO KEEP CAR ON THE ROAD. *TR
Additional Notes:
DIFFICULTY STEERING VEHICLE WHEN CAR IS MOVING ON CITY STREET. HAVE TO FIGHT WITH THE STEERING TO KEEP CAR ON THE ROAD. *TR
Mfg Campaign: 10944244
Recall Date: Jan 11, 2017
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
VEHICLE HAS 4,800 MILES. WHILE DRIVING VEHICLE LOST ENGINE POWER AND POWER STEERING. ORANGE WRENCH ICON APPEARS ON DASH - CHECK ENGINE LIGHT ALSO COME ON. THE VEHICLE WILL THEN ONLY TRAVEL <5 MPH. SHUTTING CAR OFF AND RESTARTING A FEW TIMES AND VEHICLE IS FINE. CHECK ENGINE LIGHT GOES OFF AFTER ABOUT 15 MILES OF DRIVING. PROBLEM OCCURRED 3 TIMES. COULD BE VERY DANGEROUS IF IT OCCURRED ON A LEFT TURN. DEALER REPLACED THROTTLE BODY IN RESPONSE. *TR
Corrective Action:
VEHICLE HAS 4,800 MILES. WHILE DRIVING VEHICLE LOST ENGINE POWER AND POWER STEERING. ORANGE WRENCH ICON APPEARS ON DASH - CHECK ENGINE LIGHT ALSO COME ON. THE VEHICLE WILL THEN ONLY TRAVEL <5 MPH. SHUTTING CAR OFF AND RESTARTING A FEW TIMES AND VEHICLE IS FINE. CHECK ENGINE LIGHT GOES OFF AFTER ABOUT 15 MILES OF DRIVING. PROBLEM OCCURRED 3 TIMES. COULD BE VERY DANGEROUS IF IT OCCURRED ON A LEFT TURN. DEALER REPLACED THROTTLE BODY IN RESPONSE. *TR
Additional Notes:
VEHICLE HAS 4,800 MILES. WHILE DRIVING VEHICLE LOST ENGINE POWER AND POWER STEERING. ORANGE WRENCH ICON APPEARS ON DASH - CHECK ENGINE LIGHT ALSO COME ON. THE VEHICLE WILL THEN ONLY TRAVEL <5 MPH. SHUTTING CAR OFF AND RESTARTING A FEW TIMES AND VEHICLE IS FINE. CHECK ENGINE LIGHT GOES OFF AFTER ABOUT 15 MILES OF DRIVING. PROBLEM OCCURRED 3 TIMES. COULD BE VERY DANGEROUS IF IT OCCURRED ON A LEFT TURN. DEALER REPLACED THROTTLE BODY IN RESPONSE. *TR
Mfg Campaign: 10944289
Recall Date: Jan 11, 2017
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Corrective Action:
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Additional Notes:
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Mfg Campaign: 10938021
Recall Date: Dec 28, 2016
Ford Motor Company
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Corrective Action:
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Additional Notes:
I WAS DRIVING HOME CHRISTMAS NIGHT AFTER SPENDING THE WEEKEND WITH FAMILY, IT WAS RAINING HARD AND WINDY (20-30MPH GUSTS). WHILE DRIVING WITH MY WIPERS ON AT 70MPH ON INTERSTATE 35 SOUTH JUST NORTH OF ALBERT LEA MINNESOTA MY WIPER BLADES STARTED TO GET CAUGHT IN THE WIND, I HEARD A SLAPPING NOISE A FEW TIMES AND THEN ALL THE SUDDEN AS THE WIPERS WENT TO WIPE THE PASSENGER SIDE BLADE WAS LIFTED BY THE WIND AND WAS DROPPED ON TOP OF THE OTHER BLADE. THE LATCH THAT HOLDS THE BLADE ON TO THE DRIVER SIDE WIPER WAS BLOCKING THE PASSENGER SIDE BLADE AND CAUSED THE WIPERS TO BECOME NON FUNCTIONAL. AT THIS POINT I WAS GETTING VERY NERVOUS BECAUSE VISIBILITY RAPIDLY DIMINISHED BECAUSE I COULD NO LONGER USE MY WIPERS. I TRIED TURNING THEM ON TO HIGH AND LOW AND THEY WOULD NOT WORK. THE WIPERS DID TRY TO "FIX" THEM SELVES BY PULSING A FEW TIMES BUT ONLY IN THE DOWN DIRECTION, HAD THEY TRIED TO GO IN THE UPRIGHT DIRECTION I THINK THEY COULD HAVE FIXED THEM SELVES. AT THIS POINT I HAD NO CHOICE BUT TO PULL OVER IN THE COLD AND RAIN TO MANUALLY MOVE THE WIPER ARMS INTO A POSITION WERE THEY COULD WORK NORMALLY, MIND YOU I WAS GOING 70MPH AND WAS NOT ABLE TO SEE VERY WELL TO EVEN PULL OVER. ON AN UNRELATED NOTE, THE HEADLIGHTS IN THIS VEHICLE ESPECIALLY WHEN THE ROADS ARE WET ARE THE ABSOLUTE WORSE HEADLIGHTS I HAVE EVER USED. NOT ACCEPTABLE FOR A BRAND NEW CAR. *TR
Mfg Campaign: 10938021
Recall Date: Dec 28, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING - SERVICE REQUIRED - LIGHT CAME ON - FORD DEALER APPLIED A SOFTWARE UPDATE WHICH FAILED. NOW ARE REPLACING STEERING WHEEL. DEEMED UNSAFE TO DRIVE. OTHERS HAVE HAD THE SAME ISSUE AND MULTIPLE STEERING WHEEL REPLACEMENTS.
Corrective Action:
ADAPTIVE STEERING - SERVICE REQUIRED - LIGHT CAME ON - FORD DEALER APPLIED A SOFTWARE UPDATE WHICH FAILED. NOW ARE REPLACING STEERING WHEEL. DEEMED UNSAFE TO DRIVE. OTHERS HAVE HAD THE SAME ISSUE AND MULTIPLE STEERING WHEEL REPLACEMENTS.
Additional Notes:
ADAPTIVE STEERING - SERVICE REQUIRED - LIGHT CAME ON - FORD DEALER APPLIED A SOFTWARE UPDATE WHICH FAILED. NOW ARE REPLACING STEERING WHEEL. DEEMED UNSAFE TO DRIVE. OTHERS HAVE HAD THE SAME ISSUE AND MULTIPLE STEERING WHEEL REPLACEMENTS.
Mfg Campaign: 10937146
Recall Date: Dec 22, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING ON RTE. 95 AT A HIGH SPEED, THE VEHICLE WITHOUT WARNING JUST STOPPED. THE NEXT DAY WHILE DRIVING ON A STREET ABOUT 40 MILES PER HOUR, THE ENGINE STOPPED WITHOUT WARNING. *TR
Corrective Action:
WHILE DRIVING ON RTE. 95 AT A HIGH SPEED, THE VEHICLE WITHOUT WARNING JUST STOPPED. THE NEXT DAY WHILE DRIVING ON A STREET ABOUT 40 MILES PER HOUR, THE ENGINE STOPPED WITHOUT WARNING. *TR
Additional Notes:
WHILE DRIVING ON RTE. 95 AT A HIGH SPEED, THE VEHICLE WITHOUT WARNING JUST STOPPED. THE NEXT DAY WHILE DRIVING ON A STREET ABOUT 40 MILES PER HOUR, THE ENGINE STOPPED WITHOUT WARNING. *TR
Mfg Campaign: 10934516
Recall Date: Dec 11, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING FAULT, STEERING WOULD NOT REGISTER INPUT WHEN FAULT OCCUR. ON START UP THE CAR WOULD REGISTER THE ERROR AND MAKE STEERING DIFFICULT WITH STEERING INPUT NOT REGISTER TO THE TURNING OF THE WHEELS. THE STEERING COLUMN ALSO MAKES A GRINDING NOISE. DEALER JUST CLEARED THE ERROR AND DID NOT FIX ANYTHING, WITH THE ERROR RETURNING THE NEXT DAY.
Corrective Action:
ADAPTIVE STEERING FAULT, STEERING WOULD NOT REGISTER INPUT WHEN FAULT OCCUR. ON START UP THE CAR WOULD REGISTER THE ERROR AND MAKE STEERING DIFFICULT WITH STEERING INPUT NOT REGISTER TO THE TURNING OF THE WHEELS. THE STEERING COLUMN ALSO MAKES A GRINDING NOISE. DEALER JUST CLEARED THE ERROR AND DID NOT FIX ANYTHING, WITH THE ERROR RETURNING THE NEXT DAY.
Additional Notes:
ADAPTIVE STEERING FAULT, STEERING WOULD NOT REGISTER INPUT WHEN FAULT OCCUR. ON START UP THE CAR WOULD REGISTER THE ERROR AND MAKE STEERING DIFFICULT WITH STEERING INPUT NOT REGISTER TO THE TURNING OF THE WHEELS. THE STEERING COLUMN ALSO MAKES A GRINDING NOISE. DEALER JUST CLEARED THE ERROR AND DID NOT FIX ANYTHING, WITH THE ERROR RETURNING THE NEXT DAY.
Mfg Campaign: 10929015
Recall Date: Dec 1, 2016
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING AT A HIGH RATE OF SPEED (70MPH) ON A MAJOR HIGHWAY, MY CAR LOST POWER. I TRIED PRESSING THE GAS PEDAL, BUT THERE WAS NO RESPONSE. IT WAS A VERY DANGEROUS SITUATION, SINCE THE CARE LOST SPEED QUICKLY, AND I WAS DRIVING IN THE FAR LEFT LANE AND HAD TO NAVIGATE TO THE RIGHT SHOULDER IN RUSH HOUR TRAFFIC. IT WAS ALSO VERY DANGEROUS BECAUSE THE CAR BROKE DOWN IN DETROIT. I WAS ABLE TO GET TO THE SHOULDER, AND RESTART THE VEHICLE TO TRY TO GET OFF THE HIGHWAY. WHILE TRYING TO GET TO A BETTER LOCATION, THE CAR LOST POWER TWO MORE TIMES, WHILE IN STREET TRAFFIC. AGAIN, VERY DANGEROUS. SINCE THIS IS A BRAND NEW FORD EDGE (2016), WITH UNDER 10,000 MILES, IT WAS TAKEN TO THE DEALER, WHO FOUND A DEFECTIVE THROTTLE BODY ASSEMBLY. THEY REPLACED THE THROTTLE BODY ASSEMBLY, AND BECAUSE THERE IS STILL NO RECALL ON THAT PART, IT COULD VERY WELL HAVE BEEN REPLACED WITH ANOTHER DEFECTIVE PART, LEAVING ME AT RISK AGAIN FOR INJURY, OR WORSE. WHILE INVESTIGATING THE ISSUE, I FOUND THAT SEVERAL OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUE, DATING BACK TO OVER A YEAR AGO. HERE ARE LINKS TO OTHER THROTTLE BODY COMPLAINTS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2016/ENGINE/LOSS_OF_POWER_WHILE_DRIVING.SHTML HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2015/FORD/EDGE/ENGINE
Corrective Action:
WHILE DRIVING AT A HIGH RATE OF SPEED (70MPH) ON A MAJOR HIGHWAY, MY CAR LOST POWER. I TRIED PRESSING THE GAS PEDAL, BUT THERE WAS NO RESPONSE. IT WAS A VERY DANGEROUS SITUATION, SINCE THE CARE LOST SPEED QUICKLY, AND I WAS DRIVING IN THE FAR LEFT LANE AND HAD TO NAVIGATE TO THE RIGHT SHOULDER IN RUSH HOUR TRAFFIC. IT WAS ALSO VERY DANGEROUS BECAUSE THE CAR BROKE DOWN IN DETROIT. I WAS ABLE TO GET TO THE SHOULDER, AND RESTART THE VEHICLE TO TRY TO GET OFF THE HIGHWAY. WHILE TRYING TO GET TO A BETTER LOCATION, THE CAR LOST POWER TWO MORE TIMES, WHILE IN STREET TRAFFIC. AGAIN, VERY DANGEROUS. SINCE THIS IS A BRAND NEW FORD EDGE (2016), WITH UNDER 10,000 MILES, IT WAS TAKEN TO THE DEALER, WHO FOUND A DEFECTIVE THROTTLE BODY ASSEMBLY. THEY REPLACED THE THROTTLE BODY ASSEMBLY, AND BECAUSE THERE IS STILL NO RECALL ON THAT PART, IT COULD VERY WELL HAVE BEEN REPLACED WITH ANOTHER DEFECTIVE PART, LEAVING ME AT RISK AGAIN FOR INJURY, OR WORSE. WHILE INVESTIGATING THE ISSUE, I FOUND THAT SEVERAL OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUE, DATING BACK TO OVER A YEAR AGO. HERE ARE LINKS TO OTHER THROTTLE BODY COMPLAINTS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2016/ENGINE/LOSS_OF_POWER_WHILE_DRIVING.SHTML HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2015/FORD/EDGE/ENGINE
Additional Notes:
WHILE DRIVING AT A HIGH RATE OF SPEED (70MPH) ON A MAJOR HIGHWAY, MY CAR LOST POWER. I TRIED PRESSING THE GAS PEDAL, BUT THERE WAS NO RESPONSE. IT WAS A VERY DANGEROUS SITUATION, SINCE THE CARE LOST SPEED QUICKLY, AND I WAS DRIVING IN THE FAR LEFT LANE AND HAD TO NAVIGATE TO THE RIGHT SHOULDER IN RUSH HOUR TRAFFIC. IT WAS ALSO VERY DANGEROUS BECAUSE THE CAR BROKE DOWN IN DETROIT. I WAS ABLE TO GET TO THE SHOULDER, AND RESTART THE VEHICLE TO TRY TO GET OFF THE HIGHWAY. WHILE TRYING TO GET TO A BETTER LOCATION, THE CAR LOST POWER TWO MORE TIMES, WHILE IN STREET TRAFFIC. AGAIN, VERY DANGEROUS. SINCE THIS IS A BRAND NEW FORD EDGE (2016), WITH UNDER 10,000 MILES, IT WAS TAKEN TO THE DEALER, WHO FOUND A DEFECTIVE THROTTLE BODY ASSEMBLY. THEY REPLACED THE THROTTLE BODY ASSEMBLY, AND BECAUSE THERE IS STILL NO RECALL ON THAT PART, IT COULD VERY WELL HAVE BEEN REPLACED WITH ANOTHER DEFECTIVE PART, LEAVING ME AT RISK AGAIN FOR INJURY, OR WORSE. WHILE INVESTIGATING THE ISSUE, I FOUND THAT SEVERAL OTHER PEOPLE HAVE EXPERIENCED THE SAME ISSUE, DATING BACK TO OVER A YEAR AGO. HERE ARE LINKS TO OTHER THROTTLE BODY COMPLAINTS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2016/ENGINE/LOSS_OF_POWER_WHILE_DRIVING.SHTML HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2015/FORD/EDGE/ENGINE
Mfg Campaign: 10926842
Recall Date: Nov 18, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
WE PURCHASED A NEW FORD EDGE 2016 SPORT ON SEPTEMBER 18, 2016. ON OCTOBER 25, 2016 WE RECEIVED A MESSAGE INDICATING 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' LATER THAT SAME DAY, THE MESSAGE DID NOT APPEAR ON THE DRIVER DISPLAY. HOWEVER, ON OCTOBER 26, 2016, WE RECEIVED THE SAME MESSAGE: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE WENT TO A LOCAL FORD SERVICE DEPARTMENT (IN CONCORD, CA) AND THEY PERFORMED ELECTRICAL TESTING FOR STEERING WARNING MESSAGES. THEIR TEST APPEARED TO BE INCONCLUSIVE AND THEY CLEARED ALL CODES AND ROAD TESTED THE VEHICLE AND IT APPEARED TO PASS INSPECTION. HOWEVER, JUST TODAY, NOVEMBER 1, 2016, WE RECEIVED THE SAME MESSAGE AGAIN: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE IMMEDIATELY TOOK THE VEHICLE TO A LOCAL FORD SERVICE DEPARTMENT SO THEY COULD SEE THE ERROR MESSAGE AND THEY DID NOT HAVE ANSWERS, EVEN AFTER PULLING THE CODES. THEY WILL BE COMMUNICATING WITH THE "FORD" HOTLINE AND IN CONTACT WITH "THOSE WHO MANUFACTURED THE VEHICLE." FROM WHAT WE UNDERSTAND, AFTER RESEARCHING THE ISSUE ONLINE, THAT THIS MAY BE A MAJOR SAFETY ISSUE AND WE ARE EXTREMELY CONCERNED AS STEERING ABILITY MAY CEASE AND THE CAR MAY STOP FUNCTIONING. OTHER FORD EDGE DRIVERS ARE HAVING THIS ISSUE. THIS IS OF GRAVE CONCERN AS IT IS OUR PRIMARY CAR THAT WE USE TO TRANSPORT OUR CHILDREN IN DAILY. OUR ONLINE RESEARCH LEADS US TO BELIEVE THIS IS NOT AN EASY OR WELL KNOWN FIX AS THE ADAPTIVE STEERING IN THE 2016 FORD EDGE IS NEW TECHNOLOGY. WE INTENTIONALLY PURCHASED A NEW CAR TO AVOID ANY MAJOR ISSUES FOR SOME TIME, SO WE ARE EXTREMELY FRUSTRATED AND DISAPPOINTED WITH OUR FORD PURCHASE. THE MOST IMPORTANT CONCERN IS THE SAFETY OF OUR FAMILY WHILE RIDING IN THIS VEHICLE. *TR
Corrective Action:
WE PURCHASED A NEW FORD EDGE 2016 SPORT ON SEPTEMBER 18, 2016. ON OCTOBER 25, 2016 WE RECEIVED A MESSAGE INDICATING 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' LATER THAT SAME DAY, THE MESSAGE DID NOT APPEAR ON THE DRIVER DISPLAY. HOWEVER, ON OCTOBER 26, 2016, WE RECEIVED THE SAME MESSAGE: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE WENT TO A LOCAL FORD SERVICE DEPARTMENT (IN CONCORD, CA) AND THEY PERFORMED ELECTRICAL TESTING FOR STEERING WARNING MESSAGES. THEIR TEST APPEARED TO BE INCONCLUSIVE AND THEY CLEARED ALL CODES AND ROAD TESTED THE VEHICLE AND IT APPEARED TO PASS INSPECTION. HOWEVER, JUST TODAY, NOVEMBER 1, 2016, WE RECEIVED THE SAME MESSAGE AGAIN: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE IMMEDIATELY TOOK THE VEHICLE TO A LOCAL FORD SERVICE DEPARTMENT SO THEY COULD SEE THE ERROR MESSAGE AND THEY DID NOT HAVE ANSWERS, EVEN AFTER PULLING THE CODES. THEY WILL BE COMMUNICATING WITH THE "FORD" HOTLINE AND IN CONTACT WITH "THOSE WHO MANUFACTURED THE VEHICLE." FROM WHAT WE UNDERSTAND, AFTER RESEARCHING THE ISSUE ONLINE, THAT THIS MAY BE A MAJOR SAFETY ISSUE AND WE ARE EXTREMELY CONCERNED AS STEERING ABILITY MAY CEASE AND THE CAR MAY STOP FUNCTIONING. OTHER FORD EDGE DRIVERS ARE HAVING THIS ISSUE. THIS IS OF GRAVE CONCERN AS IT IS OUR PRIMARY CAR THAT WE USE TO TRANSPORT OUR CHILDREN IN DAILY. OUR ONLINE RESEARCH LEADS US TO BELIEVE THIS IS NOT AN EASY OR WELL KNOWN FIX AS THE ADAPTIVE STEERING IN THE 2016 FORD EDGE IS NEW TECHNOLOGY. WE INTENTIONALLY PURCHASED A NEW CAR TO AVOID ANY MAJOR ISSUES FOR SOME TIME, SO WE ARE EXTREMELY FRUSTRATED AND DISAPPOINTED WITH OUR FORD PURCHASE. THE MOST IMPORTANT CONCERN IS THE SAFETY OF OUR FAMILY WHILE RIDING IN THIS VEHICLE. *TR
Additional Notes:
WE PURCHASED A NEW FORD EDGE 2016 SPORT ON SEPTEMBER 18, 2016. ON OCTOBER 25, 2016 WE RECEIVED A MESSAGE INDICATING 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' LATER THAT SAME DAY, THE MESSAGE DID NOT APPEAR ON THE DRIVER DISPLAY. HOWEVER, ON OCTOBER 26, 2016, WE RECEIVED THE SAME MESSAGE: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE WENT TO A LOCAL FORD SERVICE DEPARTMENT (IN CONCORD, CA) AND THEY PERFORMED ELECTRICAL TESTING FOR STEERING WARNING MESSAGES. THEIR TEST APPEARED TO BE INCONCLUSIVE AND THEY CLEARED ALL CODES AND ROAD TESTED THE VEHICLE AND IT APPEARED TO PASS INSPECTION. HOWEVER, JUST TODAY, NOVEMBER 1, 2016, WE RECEIVED THE SAME MESSAGE AGAIN: 'ADAPTIVE STEERING FAULT SERVICE REQUIRED.' WE IMMEDIATELY TOOK THE VEHICLE TO A LOCAL FORD SERVICE DEPARTMENT SO THEY COULD SEE THE ERROR MESSAGE AND THEY DID NOT HAVE ANSWERS, EVEN AFTER PULLING THE CODES. THEY WILL BE COMMUNICATING WITH THE "FORD" HOTLINE AND IN CONTACT WITH "THOSE WHO MANUFACTURED THE VEHICLE." FROM WHAT WE UNDERSTAND, AFTER RESEARCHING THE ISSUE ONLINE, THAT THIS MAY BE A MAJOR SAFETY ISSUE AND WE ARE EXTREMELY CONCERNED AS STEERING ABILITY MAY CEASE AND THE CAR MAY STOP FUNCTIONING. OTHER FORD EDGE DRIVERS ARE HAVING THIS ISSUE. THIS IS OF GRAVE CONCERN AS IT IS OUR PRIMARY CAR THAT WE USE TO TRANSPORT OUR CHILDREN IN DAILY. OUR ONLINE RESEARCH LEADS US TO BELIEVE THIS IS NOT AN EASY OR WELL KNOWN FIX AS THE ADAPTIVE STEERING IN THE 2016 FORD EDGE IS NEW TECHNOLOGY. WE INTENTIONALLY PURCHASED A NEW CAR TO AVOID ANY MAJOR ISSUES FOR SOME TIME, SO WE ARE EXTREMELY FRUSTRATED AND DISAPPOINTED WITH OUR FORD PURCHASE. THE MOST IMPORTANT CONCERN IS THE SAFETY OF OUR FAMILY WHILE RIDING IN THIS VEHICLE. *TR
Mfg Campaign: 10920640
Recall Date: Nov 1, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
AT ABOUT 4500 MILES, AN "ADAPTIVE STEERING FAULT - NEEDS SERVICE" LIGHT CAME ON. IT WENT OFF. THEN, A DAY OR TWO LATER IT CAME ON AGAIN. I TOOK THE EDGE INTO NORM REEVES FORD IN CERRITOS, CA TO HAVE THEM "SERVICE" THE ADAPTIVE STEERING. THEY TOLD ME THEY COULD FIND NO PROBLEM. A WEEK OR SO LATER, I TOOK IT BACK TO NORM REEVES FORD AND THEY KEPT THE VEHICLE FOR 13 DAYS TOLD ME THEY COULDN'T "REPLICATE" THE PROBLEM. NOW, A MONTH LATER, THE LIGHT STAYS ON. I HAVE READ ON THE "FORD EDGE FORUM" BLOG THAT OTHERS ARE HAVING THE SAME PROBLEM. SOME ARE SAYING THAT THEIR VEHICLES HAVE BEEN IN THE SHOP OVER A MONTH AND FORD SEEMS UNABLE TO FIX THE PROBLEM. OTHERS MENTIONED THAT THE SERVICE DEPARTMENT TOLD THEM THAT THE PROBLEM COULD BE DANGEROUS. I HAVE CONTACTED FORD'S REGIONAL CUSTOMER SERVICE MANAGER FOR THE CALIFORNIA AREA. SO FAR, FORD SEEMS TO BE IGNORING THE PROBLEM. *TR
Corrective Action:
AT ABOUT 4500 MILES, AN "ADAPTIVE STEERING FAULT - NEEDS SERVICE" LIGHT CAME ON. IT WENT OFF. THEN, A DAY OR TWO LATER IT CAME ON AGAIN. I TOOK THE EDGE INTO NORM REEVES FORD IN CERRITOS, CA TO HAVE THEM "SERVICE" THE ADAPTIVE STEERING. THEY TOLD ME THEY COULD FIND NO PROBLEM. A WEEK OR SO LATER, I TOOK IT BACK TO NORM REEVES FORD AND THEY KEPT THE VEHICLE FOR 13 DAYS TOLD ME THEY COULDN'T "REPLICATE" THE PROBLEM. NOW, A MONTH LATER, THE LIGHT STAYS ON. I HAVE READ ON THE "FORD EDGE FORUM" BLOG THAT OTHERS ARE HAVING THE SAME PROBLEM. SOME ARE SAYING THAT THEIR VEHICLES HAVE BEEN IN THE SHOP OVER A MONTH AND FORD SEEMS UNABLE TO FIX THE PROBLEM. OTHERS MENTIONED THAT THE SERVICE DEPARTMENT TOLD THEM THAT THE PROBLEM COULD BE DANGEROUS. I HAVE CONTACTED FORD'S REGIONAL CUSTOMER SERVICE MANAGER FOR THE CALIFORNIA AREA. SO FAR, FORD SEEMS TO BE IGNORING THE PROBLEM. *TR
Additional Notes:
AT ABOUT 4500 MILES, AN "ADAPTIVE STEERING FAULT - NEEDS SERVICE" LIGHT CAME ON. IT WENT OFF. THEN, A DAY OR TWO LATER IT CAME ON AGAIN. I TOOK THE EDGE INTO NORM REEVES FORD IN CERRITOS, CA TO HAVE THEM "SERVICE" THE ADAPTIVE STEERING. THEY TOLD ME THEY COULD FIND NO PROBLEM. A WEEK OR SO LATER, I TOOK IT BACK TO NORM REEVES FORD AND THEY KEPT THE VEHICLE FOR 13 DAYS TOLD ME THEY COULDN'T "REPLICATE" THE PROBLEM. NOW, A MONTH LATER, THE LIGHT STAYS ON. I HAVE READ ON THE "FORD EDGE FORUM" BLOG THAT OTHERS ARE HAVING THE SAME PROBLEM. SOME ARE SAYING THAT THEIR VEHICLES HAVE BEEN IN THE SHOP OVER A MONTH AND FORD SEEMS UNABLE TO FIX THE PROBLEM. OTHERS MENTIONED THAT THE SERVICE DEPARTMENT TOLD THEM THAT THE PROBLEM COULD BE DANGEROUS. I HAVE CONTACTED FORD'S REGIONAL CUSTOMER SERVICE MANAGER FOR THE CALIFORNIA AREA. SO FAR, FORD SEEMS TO BE IGNORING THE PROBLEM. *TR
Mfg Campaign: 10920398
Recall Date: Oct 31, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING FAULT SERVICE REQUIRED ERROR. I TURNED IT ON FROM THE PARKING LOT AT WORK AND THE ERROR CAME UP AND THE STEERING WHEEL WAS NOT ALIGNED WITH THE TIRES, WHEN DRIVING STRAIGHT THE STEERING WHEEL WAS 1/4 TURNED TO THE LEFT
Corrective Action:
ADAPTIVE STEERING FAULT SERVICE REQUIRED ERROR. I TURNED IT ON FROM THE PARKING LOT AT WORK AND THE ERROR CAME UP AND THE STEERING WHEEL WAS NOT ALIGNED WITH THE TIRES, WHEN DRIVING STRAIGHT THE STEERING WHEEL WAS 1/4 TURNED TO THE LEFT
Additional Notes:
ADAPTIVE STEERING FAULT SERVICE REQUIRED ERROR. I TURNED IT ON FROM THE PARKING LOT AT WORK AND THE ERROR CAME UP AND THE STEERING WHEEL WAS NOT ALIGNED WITH THE TIRES, WHEN DRIVING STRAIGHT THE STEERING WHEEL WAS 1/4 TURNED TO THE LEFT
Mfg Campaign: 10919965
Recall Date: Oct 29, 2016
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
MY WIFE WAS ON HER WAY TO A BUSINESS MEETING. VEHICLE WAS STOPPED AT A RED LIGHT. STARTED TO TURN RIGHT, HIT ACCELERATOR PEDAL AND VEHICLE BARELY MOVED. LOST POWER, COULD ONLY GO 5 MPH. WRENCH LIGHT CAME ON, AS DID AWD. CREATED TRAFFIC HAZZARD AS VEHICLES BACKED UP BEHIND ON CITY STREET. CREEPED TO A PARKING AREA AND HAD VEHICLE TOWED TO DEALER FOR EVALUATION AND REPAIR. CAUSE WAS POWERTRAIN CONTROL MODULE (PCM) WHICH WAS NOT REPLACED (FOLLOWING CURRENT FORD POLICY), BUT REPROGRAMMED, MEANING THIS COULD HAPPEN AGAIN IN AN EVEN MORE DANGEROUS SETTING, SUCH AS PROCEEDING THROUGH AN INTERSECTION OR ON A HIGHWAY.
Corrective Action:
MY WIFE WAS ON HER WAY TO A BUSINESS MEETING. VEHICLE WAS STOPPED AT A RED LIGHT. STARTED TO TURN RIGHT, HIT ACCELERATOR PEDAL AND VEHICLE BARELY MOVED. LOST POWER, COULD ONLY GO 5 MPH. WRENCH LIGHT CAME ON, AS DID AWD. CREATED TRAFFIC HAZZARD AS VEHICLES BACKED UP BEHIND ON CITY STREET. CREEPED TO A PARKING AREA AND HAD VEHICLE TOWED TO DEALER FOR EVALUATION AND REPAIR. CAUSE WAS POWERTRAIN CONTROL MODULE (PCM) WHICH WAS NOT REPLACED (FOLLOWING CURRENT FORD POLICY), BUT REPROGRAMMED, MEANING THIS COULD HAPPEN AGAIN IN AN EVEN MORE DANGEROUS SETTING, SUCH AS PROCEEDING THROUGH AN INTERSECTION OR ON A HIGHWAY.
Additional Notes:
MY WIFE WAS ON HER WAY TO A BUSINESS MEETING. VEHICLE WAS STOPPED AT A RED LIGHT. STARTED TO TURN RIGHT, HIT ACCELERATOR PEDAL AND VEHICLE BARELY MOVED. LOST POWER, COULD ONLY GO 5 MPH. WRENCH LIGHT CAME ON, AS DID AWD. CREATED TRAFFIC HAZZARD AS VEHICLES BACKED UP BEHIND ON CITY STREET. CREEPED TO A PARKING AREA AND HAD VEHICLE TOWED TO DEALER FOR EVALUATION AND REPAIR. CAUSE WAS POWERTRAIN CONTROL MODULE (PCM) WHICH WAS NOT REPLACED (FOLLOWING CURRENT FORD POLICY), BUT REPROGRAMMED, MEANING THIS COULD HAPPEN AGAIN IN AN EVEN MORE DANGEROUS SETTING, SUCH AS PROCEEDING THROUGH AN INTERSECTION OR ON A HIGHWAY.
Mfg Campaign: 10920009
Recall Date: Oct 29, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I WAS PARKING ON A SIDE STREET WITH ABOUT 2200 MILES ON THE CAR. THE DASHBOARD LIT UP WITH ADAPTIVE STEERING ISSUE WARNING LIGHT TELLING ME TO TAKE IT IN FOR SERVICE. I THOUGHT THE CAR HAD DIED, BUT AFTER A RESTART, IT SEEMED TO DRIVE OK AND I PUT IT UP TO A ONE TIME COMPUTER GLITCH. I WAS 70 MILES FROM HOME. I ALMOST FORGOT IT HAPPENED BUT AFTER RETURNING FROM A LONG TRIP, IT HAPPENED AGAIN. I WENT TO THE FORUM AND SAW OTHERS HAD THE SAME ISSUE. AND THEY MENTIONED THAT IT SOMETIMES EFFECTED THE STEERING ITSELF. SURE ENOUGH, THE NEXT DAY, THE WHEEL TURNED 90 DEGREES TO LEFT. I WAS STOPPED AT THE TIME. THE CAR WAS DRIVEABLE BUT WENT STRAIGHT WITH THE WHEEL TURNED 90 DEGREES TO THE LEFT. VERY DISCONCERTING, TO SAY THE LEAST. THE WARNING LIGHT WAS BACK ON, OF COURSE. I HAD TO GET INTO TWON SO PROCEEDED CAREFULLY. I FILLED THE TANK, AND AFTER THE RESTART, THE WHEEL STRAIGHTENED OUT AND WARNING LIGHT WENT OFF. THE WHEEL TURNING HAS NOT HAPPENED SINCE, BUT THE WARNING LIGHT COMES ON AT LEAST TWICE PER DAY RANDOMLY. I AM REPORTING THIS AS A SAFETY ISSUE WITH THE ADAPTIVE STEERING. I AM SCARED TO DRIVE MY NEW CAR.
Corrective Action:
I WAS PARKING ON A SIDE STREET WITH ABOUT 2200 MILES ON THE CAR. THE DASHBOARD LIT UP WITH ADAPTIVE STEERING ISSUE WARNING LIGHT TELLING ME TO TAKE IT IN FOR SERVICE. I THOUGHT THE CAR HAD DIED, BUT AFTER A RESTART, IT SEEMED TO DRIVE OK AND I PUT IT UP TO A ONE TIME COMPUTER GLITCH. I WAS 70 MILES FROM HOME. I ALMOST FORGOT IT HAPPENED BUT AFTER RETURNING FROM A LONG TRIP, IT HAPPENED AGAIN. I WENT TO THE FORUM AND SAW OTHERS HAD THE SAME ISSUE. AND THEY MENTIONED THAT IT SOMETIMES EFFECTED THE STEERING ITSELF. SURE ENOUGH, THE NEXT DAY, THE WHEEL TURNED 90 DEGREES TO LEFT. I WAS STOPPED AT THE TIME. THE CAR WAS DRIVEABLE BUT WENT STRAIGHT WITH THE WHEEL TURNED 90 DEGREES TO THE LEFT. VERY DISCONCERTING, TO SAY THE LEAST. THE WARNING LIGHT WAS BACK ON, OF COURSE. I HAD TO GET INTO TWON SO PROCEEDED CAREFULLY. I FILLED THE TANK, AND AFTER THE RESTART, THE WHEEL STRAIGHTENED OUT AND WARNING LIGHT WENT OFF. THE WHEEL TURNING HAS NOT HAPPENED SINCE, BUT THE WARNING LIGHT COMES ON AT LEAST TWICE PER DAY RANDOMLY. I AM REPORTING THIS AS A SAFETY ISSUE WITH THE ADAPTIVE STEERING. I AM SCARED TO DRIVE MY NEW CAR.
Additional Notes:
I WAS PARKING ON A SIDE STREET WITH ABOUT 2200 MILES ON THE CAR. THE DASHBOARD LIT UP WITH ADAPTIVE STEERING ISSUE WARNING LIGHT TELLING ME TO TAKE IT IN FOR SERVICE. I THOUGHT THE CAR HAD DIED, BUT AFTER A RESTART, IT SEEMED TO DRIVE OK AND I PUT IT UP TO A ONE TIME COMPUTER GLITCH. I WAS 70 MILES FROM HOME. I ALMOST FORGOT IT HAPPENED BUT AFTER RETURNING FROM A LONG TRIP, IT HAPPENED AGAIN. I WENT TO THE FORUM AND SAW OTHERS HAD THE SAME ISSUE. AND THEY MENTIONED THAT IT SOMETIMES EFFECTED THE STEERING ITSELF. SURE ENOUGH, THE NEXT DAY, THE WHEEL TURNED 90 DEGREES TO LEFT. I WAS STOPPED AT THE TIME. THE CAR WAS DRIVEABLE BUT WENT STRAIGHT WITH THE WHEEL TURNED 90 DEGREES TO THE LEFT. VERY DISCONCERTING, TO SAY THE LEAST. THE WARNING LIGHT WAS BACK ON, OF COURSE. I HAD TO GET INTO TWON SO PROCEEDED CAREFULLY. I FILLED THE TANK, AND AFTER THE RESTART, THE WHEEL STRAIGHTENED OUT AND WARNING LIGHT WENT OFF. THE WHEEL TURNING HAS NOT HAPPENED SINCE, BUT THE WARNING LIGHT COMES ON AT LEAST TWICE PER DAY RANDOMLY. I AM REPORTING THIS AS A SAFETY ISSUE WITH THE ADAPTIVE STEERING. I AM SCARED TO DRIVE MY NEW CAR.
Mfg Campaign: 10919121
Recall Date: Oct 26, 2016
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
ADAPTIVE STEERING FAULT - SERVICE REQUIRED! WHILE DRIVING DOWN THE ROAD, STEERING WHEEL CHANGED RATIO, BECAME EXTREMELY LIGHT AND DISCONNECTED FROM WHEELS. STEERING WHEEL ALSO CHANGED TO A 45 DEGREE RIGHT ANGLE WHILE DRIVING STRAIGHT DOWN THE ROAD. THIS IS A SAFETY ISSUE! ESCALATED TO FORD, STATING I LOST CONFIDENCE IN DRIVING THIS CAR. DIDN'T WANT TO BE A STATISTIC WITH MY KIDS WHEN THIS HAPPENS AGAIN WHEN GOING DOWN THE HIGHWAY AT 70MPH! EXTREMELY HAZARDOUS THANKFULLY MY KIDS WERE NOT IN THE CAR WHEN THIS HAPPENED.
Corrective Action:
ADAPTIVE STEERING FAULT - SERVICE REQUIRED! WHILE DRIVING DOWN THE ROAD, STEERING WHEEL CHANGED RATIO, BECAME EXTREMELY LIGHT AND DISCONNECTED FROM WHEELS. STEERING WHEEL ALSO CHANGED TO A 45 DEGREE RIGHT ANGLE WHILE DRIVING STRAIGHT DOWN THE ROAD. THIS IS A SAFETY ISSUE! ESCALATED TO FORD, STATING I LOST CONFIDENCE IN DRIVING THIS CAR. DIDN'T WANT TO BE A STATISTIC WITH MY KIDS WHEN THIS HAPPENS AGAIN WHEN GOING DOWN THE HIGHWAY AT 70MPH! EXTREMELY HAZARDOUS THANKFULLY MY KIDS WERE NOT IN THE CAR WHEN THIS HAPPENED.
Additional Notes:
ADAPTIVE STEERING FAULT - SERVICE REQUIRED! WHILE DRIVING DOWN THE ROAD, STEERING WHEEL CHANGED RATIO, BECAME EXTREMELY LIGHT AND DISCONNECTED FROM WHEELS. STEERING WHEEL ALSO CHANGED TO A 45 DEGREE RIGHT ANGLE WHILE DRIVING STRAIGHT DOWN THE ROAD. THIS IS A SAFETY ISSUE! ESCALATED TO FORD, STATING I LOST CONFIDENCE IN DRIVING THIS CAR. DIDN'T WANT TO BE A STATISTIC WITH MY KIDS WHEN THIS HAPPENS AGAIN WHEN GOING DOWN THE HIGHWAY AT 70MPH! EXTREMELY HAZARDOUS THANKFULLY MY KIDS WERE NOT IN THE CAR WHEN THIS HAPPENED.
Mfg Campaign: 10915236
Recall Date: Oct 11, 2016
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOTH BACK LIGHTS AND BACK MID LIGHT COMPARTMENTS ARE NOT SEALED . THE WATER RETAINS IN THERE THAT CREATES ELECTRICAL SHORTCUT ,. THE SALES MAN SAID HE SAW ALREADY SEVERAL CARS WITH THE PROBLEM,. MY CAR HAD AT LEAST 1 OR 1 1/2 INCH HIGH WATER WAS IN THERE- ALL 3 BACK LIGHTS . DANGER FOR CAR FIRE AND POSSIBLE EXPLOSION FROM ELECTRICAL SHORT CUT FROM WATER IN THE BACK LIGHT.
Corrective Action:
BOTH BACK LIGHTS AND BACK MID LIGHT COMPARTMENTS ARE NOT SEALED . THE WATER RETAINS IN THERE THAT CREATES ELECTRICAL SHORTCUT ,. THE SALES MAN SAID HE SAW ALREADY SEVERAL CARS WITH THE PROBLEM,. MY CAR HAD AT LEAST 1 OR 1 1/2 INCH HIGH WATER WAS IN THERE- ALL 3 BACK LIGHTS . DANGER FOR CAR FIRE AND POSSIBLE EXPLOSION FROM ELECTRICAL SHORT CUT FROM WATER IN THE BACK LIGHT.
Additional Notes:
BOTH BACK LIGHTS AND BACK MID LIGHT COMPARTMENTS ARE NOT SEALED . THE WATER RETAINS IN THERE THAT CREATES ELECTRICAL SHORTCUT ,. THE SALES MAN SAID HE SAW ALREADY SEVERAL CARS WITH THE PROBLEM,. MY CAR HAD AT LEAST 1 OR 1 1/2 INCH HIGH WATER WAS IN THERE- ALL 3 BACK LIGHTS . DANGER FOR CAR FIRE AND POSSIBLE EXPLOSION FROM ELECTRICAL SHORT CUT FROM WATER IN THE BACK LIGHT.
Mfg Campaign: 10915127
Recall Date: Oct 10, 2016
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10910648
Recall Date: Sep 29, 2016
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
DRIVERS SIDE DOOR LATCH DEFECTIVE INDICATING "DOOR AJAR' AND WARNING CHIME SOUNDING. BUT DOOR NOT OPEN. DEALER REPLACED DOOR LATCH AT COST OF $403.00 BUT FORD NOT ACCEPTING RESPONSIBILITY. REQUEST REIMBURSEMENT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 10910648
Recall Date: Sep 29, 2016
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 172. THE VIN WAS NOT PROVIDED.
Corrective Action:
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 172. THE VIN WAS NOT PROVIDED.
Additional Notes:
TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AT LOWER SPEEDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 172. THE VIN WAS NOT PROVIDED.
Mfg Campaign: 10898481
Recall Date: Aug 25, 2016
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE TRAVELING ON INTERSTATE AT 70 MPH. SUDDENLY VEHICLE LOST POWER WHICH RESULTED IN LOSS OF POWER STEERING AND ACCELERATION, BUT INSTRUMENT PANEL STILL HAD FUNCTIONALITY. HAD TO COAST TO SIDE OF INTERSTATE WITH NO THROTTLE AND CAME TO A STOP. VEHICLE STILL WAS ON BUT NO ACCELERATION. TURNED OFF VEHICLE AND RESTARTED, THROTTLE WORKED. TOOK VEHICLE DIRECTLY TO DEALERSHIP WERE THROTTLE BODY WAS REPLACED. SERVICE STATES THIS PROBLEM HAS BEEN COMMON. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED. LUCKILY NO ACCIDENT OCCURRED BECAUSE OF LOSS OF POWER ON INTERSTATE.
Corrective Action:
VEHICLE TRAVELING ON INTERSTATE AT 70 MPH. SUDDENLY VEHICLE LOST POWER WHICH RESULTED IN LOSS OF POWER STEERING AND ACCELERATION, BUT INSTRUMENT PANEL STILL HAD FUNCTIONALITY. HAD TO COAST TO SIDE OF INTERSTATE WITH NO THROTTLE AND CAME TO A STOP. VEHICLE STILL WAS ON BUT NO ACCELERATION. TURNED OFF VEHICLE AND RESTARTED, THROTTLE WORKED. TOOK VEHICLE DIRECTLY TO DEALERSHIP WERE THROTTLE BODY WAS REPLACED. SERVICE STATES THIS PROBLEM HAS BEEN COMMON. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED. LUCKILY NO ACCIDENT OCCURRED BECAUSE OF LOSS OF POWER ON INTERSTATE.
Additional Notes:
VEHICLE TRAVELING ON INTERSTATE AT 70 MPH. SUDDENLY VEHICLE LOST POWER WHICH RESULTED IN LOSS OF POWER STEERING AND ACCELERATION, BUT INSTRUMENT PANEL STILL HAD FUNCTIONALITY. HAD TO COAST TO SIDE OF INTERSTATE WITH NO THROTTLE AND CAME TO A STOP. VEHICLE STILL WAS ON BUT NO ACCELERATION. TURNED OFF VEHICLE AND RESTARTED, THROTTLE WORKED. TOOK VEHICLE DIRECTLY TO DEALERSHIP WERE THROTTLE BODY WAS REPLACED. SERVICE STATES THIS PROBLEM HAS BEEN COMMON. THIS IS A VERY DANGEROUS ISSUE THAT NEEDS TO BE ADDRESSED. LUCKILY NO ACCIDENT OCCURRED BECAUSE OF LOSS OF POWER ON INTERSTATE.
Mfg Campaign: 10896774
Recall Date: Aug 17, 2016
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STEPPED ON GAS AT INTERSECTION AND VEHICLE POWER SYSTEM STOPPED. THROTTLE AND POWER STEERING WENT OUT. DRIFTED TO SIDE OF ROAD. FORD REPAIRED AND SAID IT WAS THE ELECTRICAL THROTTLE
Corrective Action:
STEPPED ON GAS AT INTERSECTION AND VEHICLE POWER SYSTEM STOPPED. THROTTLE AND POWER STEERING WENT OUT. DRIFTED TO SIDE OF ROAD. FORD REPAIRED AND SAID IT WAS THE ELECTRICAL THROTTLE
Additional Notes:
STEPPED ON GAS AT INTERSECTION AND VEHICLE POWER SYSTEM STOPPED. THROTTLE AND POWER STEERING WENT OUT. DRIFTED TO SIDE OF ROAD. FORD REPAIRED AND SAID IT WAS THE ELECTRICAL THROTTLE
Mfg Campaign: 10894912
Recall Date: Aug 10, 2016
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