Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S04
Recall Date: Feb 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S44
Recall Date: Dec 18, 2017
Consumer Complaints
1.7K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2018 Ford Escape's engine light came on around February of 2024 with the code of P2096 and after a while, it started misfiring and showed the additional code of P0302. I took it in around 82K miles to get it checked out and since I hadn't had any work done, the place I took it to (Midas) did a bunch of work including a tune up and replaced all the coils and spark plugs. It was fine for a month , then the P2096 code came back on and started misfiring again. The car was taken in to be looked at to the same place, but the codes weren't registering and nothing was done. By the end of the same day, the engine light came back on and it started misfiring shortly thereafter with the same 2 codes. I took it back to Midas around September 6, 2024 and they looked at it and told me that it was the known issue of coolant intrusion and the fix was a new engine. I didn't believe them as they had done me badly for other reasons so I took it in to Varsity Ford and they came up with the same conclusion. They replaced the spark plug in cylinder 2 and the misfiring immediately stopped. The check engine light stayed off for 6 days and then came back on with the P0302 code. I know there is a ford customer satisfaction issue and Ford should pay for the fix if it was below 84,000 miles, but my car started misfiring at 82000 miles and the problem has persisted through to almost 86,000 with no changes and I would like Ford to fix the issue since they knew it existed. The coolant intrusion issue is absolutely available for inspection upon request as long as it does not cost me anything. My safety and the safety of others is at risk because the engine can just stop at any point. The problem has been reproduced by two different places, Midas and Varsity Ford. The problem is confined to cylinder number 2. The vehicle or the component has been looked at by the manufacturer (Varsity Ford who confirmed the coolant intrusion issue) but not by the police, insurance representative or others.
Corrective Action:
My 2018 Ford Escape's engine light came on around February of 2024 with the code of P2096 and after a while, it started misfiring and showed the additional code of P0302. I took it in around 82K miles to get it checked out and since I hadn't had any work done, the place I took it to (Midas) did a bunch of work including a tune up and replaced all the coils and spark plugs. It was fine for a month , then the P2096 code came back on and started misfiring again. The car was taken in to be looked at to the same place, but the codes weren't registering and nothing was done. By the end of the same day, the engine light came back on and it started misfiring shortly thereafter with the same 2 codes. I took it back to Midas around September 6, 2024 and they looked at it and told me that it was the known issue of coolant intrusion and the fix was a new engine. I didn't believe them as they had done me badly for other reasons so I took it in to Varsity Ford and they came up with the same conclusion. They replaced the spark plug in cylinder 2 and the misfiring immediately stopped. The check engine light stayed off for 6 days and then came back on with the P0302 code. I know there is a ford customer satisfaction issue and Ford should pay for the fix if it was below 84,000 miles, but my car started misfiring at 82000 miles and the problem has persisted through to almost 86,000 with no changes and I would like Ford to fix the issue since they knew it existed. The coolant intrusion issue is absolutely available for inspection upon request as long as it does not cost me anything. My safety and the safety of others is at risk because the engine can just stop at any point. The problem has been reproduced by two different places, Midas and Varsity Ford. The problem is confined to cylinder number 2. The vehicle or the component has been looked at by the manufacturer (Varsity Ford who confirmed the coolant intrusion issue) but not by the police, insurance representative or others.
Additional Notes:
My 2018 Ford Escape's engine light came on around February of 2024 with the code of P2096 and after a while, it started misfiring and showed the additional code of P0302. I took it in around 82K miles to get it checked out and since I hadn't had any work done, the place I took it to (Midas) did a bunch of work including a tune up and replaced all the coils and spark plugs. It was fine for a month , then the P2096 code came back on and started misfiring again. The car was taken in to be looked at to the same place, but the codes weren't registering and nothing was done. By the end of the same day, the engine light came back on and it started misfiring shortly thereafter with the same 2 codes. I took it back to Midas around September 6, 2024 and they looked at it and told me that it was the known issue of coolant intrusion and the fix was a new engine. I didn't believe them as they had done me badly for other reasons so I took it in to Varsity Ford and they came up with the same conclusion. They replaced the spark plug in cylinder 2 and the misfiring immediately stopped. The check engine light stayed off for 6 days and then came back on with the P0302 code. I know there is a ford customer satisfaction issue and Ford should pay for the fix if it was below 84,000 miles, but my car started misfiring at 82000 miles and the problem has persisted through to almost 86,000 with no changes and I would like Ford to fix the issue since they knew it existed. The coolant intrusion issue is absolutely available for inspection upon request as long as it does not cost me anything. My safety and the safety of others is at risk because the engine can just stop at any point. The problem has been reproduced by two different places, Midas and Varsity Ford. The problem is confined to cylinder number 2. The vehicle or the component has been looked at by the manufacturer (Varsity Ford who confirmed the coolant intrusion issue) but not by the police, insurance representative or others.
Mfg Campaign: 11618319
Recall Date: Oct 6, 2024
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We purchased this 2018 Ford Escape new. The headlights have burned out many times, and much sooner than normal. What is really a mystery is that many times the low beams will burn out together. This is typically rare as one will burn out and then the other will continue to work for a while. We always replace them in pairs. The local shop changed them out most of the times and they only work for a few months to about six months on average. It is a very strange situation. They will stop working and then will sometimes begin working again, leading me to believe it is not a bulb issue as much as its an electrical issue. We keep checking to see if there is a safety recall as this is very unsafe when they stop working together at night while driving. There are many comments on websites and blogs so we know we are not alone. This is just one of the problems. This vehicle, driven mildly and maintained perfectly on schedule, with most service done at the local Ford dealer service center, has experienced both engine and transmission failure in the low 90k miles. Fortunately, we purchased coverage that took care of those. But we are told that our CNA bumper to bumper warranty does not cover head light issues. I think Ford should pay to have this vehicle examined, to determine what is wrong with the headlight wiring and pay for the repair to restore it to safe operation .
Corrective Action:
We purchased this 2018 Ford Escape new. The headlights have burned out many times, and much sooner than normal. What is really a mystery is that many times the low beams will burn out together. This is typically rare as one will burn out and then the other will continue to work for a while. We always replace them in pairs. The local shop changed them out most of the times and they only work for a few months to about six months on average. It is a very strange situation. They will stop working and then will sometimes begin working again, leading me to believe it is not a bulb issue as much as its an electrical issue. We keep checking to see if there is a safety recall as this is very unsafe when they stop working together at night while driving. There are many comments on websites and blogs so we know we are not alone. This is just one of the problems. This vehicle, driven mildly and maintained perfectly on schedule, with most service done at the local Ford dealer service center, has experienced both engine and transmission failure in the low 90k miles. Fortunately, we purchased coverage that took care of those. But we are told that our CNA bumper to bumper warranty does not cover head light issues. I think Ford should pay to have this vehicle examined, to determine what is wrong with the headlight wiring and pay for the repair to restore it to safe operation .
Additional Notes:
We purchased this 2018 Ford Escape new. The headlights have burned out many times, and much sooner than normal. What is really a mystery is that many times the low beams will burn out together. This is typically rare as one will burn out and then the other will continue to work for a while. We always replace them in pairs. The local shop changed them out most of the times and they only work for a few months to about six months on average. It is a very strange situation. They will stop working and then will sometimes begin working again, leading me to believe it is not a bulb issue as much as its an electrical issue. We keep checking to see if there is a safety recall as this is very unsafe when they stop working together at night while driving. There are many comments on websites and blogs so we know we are not alone. This is just one of the problems. This vehicle, driven mildly and maintained perfectly on schedule, with most service done at the local Ford dealer service center, has experienced both engine and transmission failure in the low 90k miles. Fortunately, we purchased coverage that took care of those. But we are told that our CNA bumper to bumper warranty does not cover head light issues. I think Ford should pay to have this vehicle examined, to determine what is wrong with the headlight wiring and pay for the repair to restore it to safe operation .
Mfg Campaign: 11618198
Recall Date: Oct 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Corrective Action:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Additional Notes:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Mfg Campaign: 11617859
Recall Date: Oct 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Corrective Action:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Additional Notes:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Mfg Campaign: 11617859
Recall Date: Oct 3, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Corrective Action:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Additional Notes:
Total engine failure and rebuild due to faulty head gasket component from ford. Vehicle went from running good to all of a sudden having smoke when starting, engine light came on. Immediately had inspected and was told total head gasket/engine failure.
Mfg Campaign: 11617859
Recall Date: Oct 3, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started vibrating abnormally but returned to normal functionality afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion into cylinder #2 had caused a misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started vibrating abnormally but returned to normal functionality afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion into cylinder #2 had caused a misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving 45 MPH, the vehicle started vibrating abnormally but returned to normal functionality afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the coolant intrusion into cylinder #2 had caused a misfire. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.
Mfg Campaign: 11617903
Recall Date: Oct 3, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
1.5L Short Block Coolant Intrusion to Cylinder "19B37" Customer Satisfaction was Performed in January 2020 with 65,000 miles on it. We bought car in June of 2020 now with 105,000 miles on it needs a Motor Per Dealer. They won't cover it Being it's out of Customer Satisfaction Program 21N12 its Still within 7yrs but not 84,000 milage. When we bought it we were UNAWARE of issues before Purchase.
Corrective Action:
1.5L Short Block Coolant Intrusion to Cylinder "19B37" Customer Satisfaction was Performed in January 2020 with 65,000 miles on it. We bought car in June of 2020 now with 105,000 miles on it needs a Motor Per Dealer. They won't cover it Being it's out of Customer Satisfaction Program 21N12 its Still within 7yrs but not 84,000 milage. When we bought it we were UNAWARE of issues before Purchase.
Additional Notes:
1.5L Short Block Coolant Intrusion to Cylinder "19B37" Customer Satisfaction was Performed in January 2020 with 65,000 miles on it. We bought car in June of 2020 now with 105,000 miles on it needs a Motor Per Dealer. They won't cover it Being it's out of Customer Satisfaction Program 21N12 its Still within 7yrs but not 84,000 milage. When we bought it we were UNAWARE of issues before Purchase.
Mfg Campaign: 11617651
Recall Date: Oct 2, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving from a complete stop, the vehicle shuddered, jerked, and felt bouncy. There was no warning light illuminated. The contact stated that the failure had been recurring while driving from a complete stop. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,018.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving from a complete stop, the vehicle shuddered, jerked, and felt bouncy. There was no warning light illuminated. The contact stated that the failure had been recurring while driving from a complete stop. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,018.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving from a complete stop, the vehicle shuddered, jerked, and felt bouncy. There was no warning light illuminated. The contact stated that the failure had been recurring while driving from a complete stop. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The dealer informed the contact that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 66,018.
Mfg Campaign: 11617657
Recall Date: Oct 2, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The coolant leaks into the engine's cylinders. This is a known issue by the manufacturer for all 2018 Ford Escapes. Engine failure can occur at anytime while operating the vehicle. The engine light will come on and in one instance there was an engine failure message on the dash.
Corrective Action:
The coolant leaks into the engine's cylinders. This is a known issue by the manufacturer for all 2018 Ford Escapes. Engine failure can occur at anytime while operating the vehicle. The engine light will come on and in one instance there was an engine failure message on the dash.
Additional Notes:
The coolant leaks into the engine's cylinders. This is a known issue by the manufacturer for all 2018 Ford Escapes. Engine failure can occur at anytime while operating the vehicle. The engine light will come on and in one instance there was an engine failure message on the dash.
Mfg Campaign: 11617474
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud ticking sound coming from the engine. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing belt had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed and determined that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud ticking sound coming from the engine. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing belt had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed and determined that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving at an undisclosed speed, there was a loud ticking sound coming from the engine. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the timing belt had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed and determined that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 130,000. The VIN was not available.
Mfg Campaign: 11617593
Recall Date: Oct 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. There was no warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle functioned normally. The contact stated that the failure had reoccurred. Additionally, the contact stated that the transmission was hesitating while shifting to the next gear, and occasionally slipped out of the intended gear while driving at various speeds. The contact stated there was an abnormal grinding sound coming from under the vehicle whenever the transmission slipped out of gear. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coil packs and spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer however, the dealer was unable to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. There was no warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle functioned normally. The contact stated that the failure had reoccurred. Additionally, the contact stated that the transmission was hesitating while shifting to the next gear, and occasionally slipped out of the intended gear while driving at various speeds. The contact stated there was an abnormal grinding sound coming from under the vehicle whenever the transmission slipped out of gear. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coil packs and spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer however, the dealer was unable to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact depressed the accelerator pedal; however, the vehicle failed to respond as needed. There was no warning light illuminated. The contact pulled over and turned off and restarted the vehicle, and the vehicle functioned normally. The contact stated that the failure had reoccurred. Additionally, the contact stated that the transmission was hesitating while shifting to the next gear, and occasionally slipped out of the intended gear while driving at various speeds. The contact stated there was an abnormal grinding sound coming from under the vehicle whenever the transmission slipped out of gear. There was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the coil packs and spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer however, the dealer was unable to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.
Mfg Campaign: 11617230
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into the engine causing it to overheat requiring the engine to be replaced. This was a known defect by Ford regarding this year Escape
Corrective Action:
Coolant leaked into the engine causing it to overheat requiring the engine to be replaced. This was a known defect by Ford regarding this year Escape
Additional Notes:
Coolant leaked into the engine causing it to overheat requiring the engine to be replaced. This was a known defect by Ford regarding this year Escape
Mfg Campaign: 11617280
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A warning signal came on in my FORD Escape indicating a problem with the head gasket or head of the engine. I am NOT complaining about a fire possibility, but I have heard of this as being and issue. I am complaining about the head or head gasket being a problem, according to the vehicle's computer warning system. I contacted FORD and was told that if my vehicle was under seven years old, which it is, or under 84,000 miles, which it is not(@89,000), FORD would do a CUSTOMER SATISFACTION REPAIR. FORD's customer service told me that they would do nothing. This vehicle is my fifth FORD. My last FORD was an F-150. When I retired that vehicle, it had almost 200,000 miles on it. My other vehicle is a DODGE Caravan, with just shy of 200,000 miles. My only point is that I always take care of my vehicle. I have never had any serious issues with my vehicles, save this one. Is there any mandates for the repairs of this vehicle? Thank you for your attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
A warning signal came on in my FORD Escape indicating a problem with the head gasket or head of the engine. I am NOT complaining about a fire possibility, but I have heard of this as being and issue. I am complaining about the head or head gasket being a problem, according to the vehicle's computer warning system. I contacted FORD and was told that if my vehicle was under seven years old, which it is, or under 84,000 miles, which it is not(@89,000), FORD would do a CUSTOMER SATISFACTION REPAIR. FORD's customer service told me that they would do nothing. This vehicle is my fifth FORD. My last FORD was an F-150. When I retired that vehicle, it had almost 200,000 miles on it. My other vehicle is a DODGE Caravan, with just shy of 200,000 miles. My only point is that I always take care of my vehicle. I have never had any serious issues with my vehicles, save this one. Is there any mandates for the repairs of this vehicle? Thank you for your attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
A warning signal came on in my FORD Escape indicating a problem with the head gasket or head of the engine. I am NOT complaining about a fire possibility, but I have heard of this as being and issue. I am complaining about the head or head gasket being a problem, according to the vehicle's computer warning system. I contacted FORD and was told that if my vehicle was under seven years old, which it is, or under 84,000 miles, which it is not(@89,000), FORD would do a CUSTOMER SATISFACTION REPAIR. FORD's customer service told me that they would do nothing. This vehicle is my fifth FORD. My last FORD was an F-150. When I retired that vehicle, it had almost 200,000 miles on it. My other vehicle is a DODGE Caravan, with just shy of 200,000 miles. My only point is that I always take care of my vehicle. I have never had any serious issues with my vehicles, save this one. Is there any mandates for the repairs of this vehicle? Thank you for your attention. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11617128
Recall Date: Sep 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.
Corrective Action:
I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.
Additional Notes:
I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.
Mfg Campaign: 11617062
Recall Date: Sep 28, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.
Corrective Action:
I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.
Additional Notes:
I have a 2018 ford escape only like 100,000 has engine gone due to coolant leak. In research I saw ford has ignored this issue from day one to its customers. I have 2018 ford Escape 1.5 EcoBoost. Ford has had one recall also with the transmission bushings that were repaired at 80,000. car ran bad since recall repaired of transmission bushings. Ford has deceived consumers with its engine failure and coolant leaks, with its fraudulent deceptive practices.
Mfg Campaign: 11617062
Recall Date: Sep 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking from between cylinders in engine causing it to overheat. This is a known issue by Ford in engines manufactured within a certain time frame. Problem occurred suddenly and unexpectedly. Ford knows about this issue. Check engine light turned on the day before and then the next day the car would fail to start and was overheating
Corrective Action:
Coolant leaking from between cylinders in engine causing it to overheat. This is a known issue by Ford in engines manufactured within a certain time frame. Problem occurred suddenly and unexpectedly. Ford knows about this issue. Check engine light turned on the day before and then the next day the car would fail to start and was overheating
Additional Notes:
Coolant leaking from between cylinders in engine causing it to overheat. This is a known issue by Ford in engines manufactured within a certain time frame. Problem occurred suddenly and unexpectedly. Ford knows about this issue. Check engine light turned on the day before and then the next day the car would fail to start and was overheating
Mfg Campaign: 11617064
Recall Date: Sep 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test to be performed. The vehicle was taken to the dealer, and it was discovered that there was coolant intrusion into cylinder #3. The contact was then provided an estimate to replace the engine. The contact was referred to the manufacturer who informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test to be performed. The vehicle was taken to the dealer, and it was discovered that there was coolant intrusion into cylinder #3. The contact was then provided an estimate to replace the engine. The contact was referred to the manufacturer who informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test to be performed. The vehicle was taken to the dealer, and it was discovered that there was coolant intrusion into cylinder #3. The contact was then provided an estimate to replace the engine. The contact was referred to the manufacturer who informed the contact that there were no recalls on the VIN related to the failure. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 47,000.
Mfg Campaign: 11616807
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the check engine light had appeared on the instrument panel. The vehicle was taken to a dealer where the contact was informed that despite the warning light, the vehicle was still safe to drive. The vehicle was then taken to an independent mechanic where the contact was informed that there was a misfire in engine cylinder#1. While the contact was driving 40 MPH, the vehicle shut off with the check engine warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and after months of negotiations, the dealer, the manufacturer, and the contact all partially paid for an engine replacement. Recently, the contact was informed that vehicle was losing coolant. The manufacturer was notified of the failure and suggested a vehicle buy back. The contact continued driving the vehicle; however, the vehicle shut off while driving 60 MPH with several unknown warning lights illuminated. The vehicle was towed back to the dealer, and it was discovered that there was coolant intrusion into cylinder #4. The contact immediately notified the manufacturer and was later informed that the buyback request had been denied. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 95,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the check engine light had appeared on the instrument panel. The vehicle was taken to a dealer where the contact was informed that despite the warning light, the vehicle was still safe to drive. The vehicle was then taken to an independent mechanic where the contact was informed that there was a misfire in engine cylinder#1. While the contact was driving 40 MPH, the vehicle shut off with the check engine warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and after months of negotiations, the dealer, the manufacturer, and the contact all partially paid for an engine replacement. Recently, the contact was informed that vehicle was losing coolant. The manufacturer was notified of the failure and suggested a vehicle buy back. The contact continued driving the vehicle; however, the vehicle shut off while driving 60 MPH with several unknown warning lights illuminated. The vehicle was towed back to the dealer, and it was discovered that there was coolant intrusion into cylinder #4. The contact immediately notified the manufacturer and was later informed that the buyback request had been denied. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 95,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the check engine light had appeared on the instrument panel. The vehicle was taken to a dealer where the contact was informed that despite the warning light, the vehicle was still safe to drive. The vehicle was then taken to an independent mechanic where the contact was informed that there was a misfire in engine cylinder#1. While the contact was driving 40 MPH, the vehicle shut off with the check engine warning light illuminated. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and after months of negotiations, the dealer, the manufacturer, and the contact all partially paid for an engine replacement. Recently, the contact was informed that vehicle was losing coolant. The manufacturer was notified of the failure and suggested a vehicle buy back. The contact continued driving the vehicle; however, the vehicle shut off while driving 60 MPH with several unknown warning lights illuminated. The vehicle was towed back to the dealer, and it was discovered that there was coolant intrusion into cylinder #4. The contact immediately notified the manufacturer and was later informed that the buyback request had been denied. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 95,000.
Mfg Campaign: 11616830
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power and decelerated. The vehicle was driven to the local dealer who diagnosed that the engine had experienced coolant intrusion into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power and decelerated. The vehicle was driven to the local dealer who diagnosed that the engine had experienced coolant intrusion into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power and decelerated. The vehicle was driven to the local dealer who diagnosed that the engine had experienced coolant intrusion into the cylinders, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 104,000.
Mfg Campaign: 11616917
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced rough idling and was sputtering while driving at various speeds. The check engine warning light was illuminated. Additionally, there was a message that the engine was overheating, and to urgently stop the vehicle safely was displayed. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring due to coolant intrusion into the engine. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,900.
Corrective Action:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced rough idling and was sputtering while driving at various speeds. The check engine warning light was illuminated. Additionally, there was a message that the engine was overheating, and to urgently stop the vehicle safely was displayed. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring due to coolant intrusion into the engine. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,900.
Additional Notes:
The contact owns a 2018 Ford Escape. The contact stated that the vehicle experienced rough idling and was sputtering while driving at various speeds. The check engine warning light was illuminated. Additionally, there was a message that the engine was overheating, and to urgently stop the vehicle safely was displayed. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring due to coolant intrusion into the engine. The dealer determined that the failure was related to Ford Campaign Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the vehicle was not covered due to the mileage. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,900.
Mfg Campaign: 11616339
Recall Date: Sep 25, 2024
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