Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
In the last six months fourteen of sixteen original equipment lug nuts have had to be replaced because they were "swollen". The dealer was able to do this work but I am concerned for the times when I was not having the vehicle serviced. What if I had had a flat tire and could not change the tire because of this issue? This would put me and the vehicle at risk to find a place of safety to replace the tire.
Corrective Action:
In the last six months fourteen of sixteen original equipment lug nuts have had to be replaced because they were "swollen". The dealer was able to do this work but I am concerned for the times when I was not having the vehicle serviced. What if I had had a flat tire and could not change the tire because of this issue? This would put me and the vehicle at risk to find a place of safety to replace the tire.
Additional Notes:
In the last six months fourteen of sixteen original equipment lug nuts have had to be replaced because they were "swollen". The dealer was able to do this work but I am concerned for the times when I was not having the vehicle serviced. What if I had had a flat tire and could not change the tire because of this issue? This would put me and the vehicle at risk to find a place of safety to replace the tire.
Mfg Campaign: 11622894
Recall Date: Oct 31, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's son owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the vehicle made an abnormal loud sound. The contact stated that the failure persisted while driving. The vehicle was taken to several independent mechanics. An independent mechanic diagnosed that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM48725. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
Corrective Action:
The contact's son owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the vehicle made an abnormal loud sound. The contact stated that the failure persisted while driving. The vehicle was taken to several independent mechanics. An independent mechanic diagnosed that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM48725. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
Additional Notes:
The contact's son owns a 2019 Ford Escape. The contact stated that upon starting the vehicle, the vehicle made an abnormal loud sound. The contact stated that the failure persisted while driving. The vehicle was taken to several independent mechanics. An independent mechanic diagnosed that the flex plate was fractured and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: SSM48725. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000.
Mfg Campaign: 11622439
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
Corrective Action:
In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
Additional Notes:
In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
Mfg Campaign: 11622624
Recall Date: Oct 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
Mfg Campaign: 11622268
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine block had failed, causing coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 110,000.
Mfg Campaign: 11622268
Recall Date: Oct 28, 2024
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
I was stopped in traffic on a local freeway at rush hour. The vehicle behind me was slowing to a stop. An SUV did not slow down and hit the vehicle behind me at approximately 60 mph. That vehicle was flipped when the SUV collided with it. The SUV collided with me, pushing my vehicle into a van in front of me and then sending my vehicle across 3 lanes of the highway. In the initial impact, my seat back was bent backwards and twisted from the initial impact. With the second impact, I was then thrown forward and my face hit the steering column and my right side and arm hit the center console. I was wearing my seatbelt. The cabin briefly filled with smoke which may have been from the engine failure. None of the airbag deployed.
Corrective Action:
I was stopped in traffic on a local freeway at rush hour. The vehicle behind me was slowing to a stop. An SUV did not slow down and hit the vehicle behind me at approximately 60 mph. That vehicle was flipped when the SUV collided with it. The SUV collided with me, pushing my vehicle into a van in front of me and then sending my vehicle across 3 lanes of the highway. In the initial impact, my seat back was bent backwards and twisted from the initial impact. With the second impact, I was then thrown forward and my face hit the steering column and my right side and arm hit the center console. I was wearing my seatbelt. The cabin briefly filled with smoke which may have been from the engine failure. None of the airbag deployed.
Additional Notes:
I was stopped in traffic on a local freeway at rush hour. The vehicle behind me was slowing to a stop. An SUV did not slow down and hit the vehicle behind me at approximately 60 mph. That vehicle was flipped when the SUV collided with it. The SUV collided with me, pushing my vehicle into a van in front of me and then sending my vehicle across 3 lanes of the highway. In the initial impact, my seat back was bent backwards and twisted from the initial impact. With the second impact, I was then thrown forward and my face hit the steering column and my right side and arm hit the center console. I was wearing my seatbelt. The cabin briefly filled with smoke which may have been from the engine failure. None of the airbag deployed.
Mfg Campaign: 11621227
Recall Date: Oct 22, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
Mfg Campaign: 11620641
Recall Date: Oct 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was white smoke coming from the exhaust, with the check engine warning light illuminated. The contact exited the vehicle and checked under the hood and became aware that the coolant reservoir was low on coolant. The contact refilled the coolant reservoir and drove to a local dealer where the vehicle was diagnosed. The contact was informed that there was a misfire in cylinders #2 and #3 due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
Mfg Campaign: 11620641
Recall Date: Oct 18, 2024
Ford Motor Company
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2019 Ford Escape equipped with Kumho Tires, Tire Line Crugen HP71, Tire Size: P235/45/R19, DOT Number: 1H2TEYA8E. The contact stated that the TPMS warning light was illuminated. The contact attempted to inflate the tires; however, the tires were not able to hold air. The contact stated there was tread separating on all four tires. The contact stated that all four tires installed had been installed in August 2023. The vehicle was taken to a tire dealer who informed the contact that the tires were in good condition and recommended a wheel alignment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 125,000. The tire failure mileage was 9,000.
Corrective Action:
The contact owns a 2019 Ford Escape equipped with Kumho Tires, Tire Line Crugen HP71, Tire Size: P235/45/R19, DOT Number: 1H2TEYA8E. The contact stated that the TPMS warning light was illuminated. The contact attempted to inflate the tires; however, the tires were not able to hold air. The contact stated there was tread separating on all four tires. The contact stated that all four tires installed had been installed in August 2023. The vehicle was taken to a tire dealer who informed the contact that the tires were in good condition and recommended a wheel alignment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 125,000. The tire failure mileage was 9,000.
Additional Notes:
The contact owns a 2019 Ford Escape equipped with Kumho Tires, Tire Line Crugen HP71, Tire Size: P235/45/R19, DOT Number: 1H2TEYA8E. The contact stated that the TPMS warning light was illuminated. The contact attempted to inflate the tires; however, the tires were not able to hold air. The contact stated there was tread separating on all four tires. The contact stated that all four tires installed had been installed in August 2023. The vehicle was taken to a tire dealer who informed the contact that the tires were in good condition and recommended a wheel alignment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 125,000. The tire failure mileage was 9,000.
Mfg Campaign: 11618659
Recall Date: Oct 8, 2024
Ford Motor Company
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
The contact owns a 2019 Ford Escape equipped with Kumho Tires, Tire Line Crugen HP71, Tire Size: P235/45/R19, DOT Number: 1H2TEYA8E. The contact stated that the TPMS warning light was illuminated. The contact attempted to inflate the tires; however, the tires were not able to hold air. The contact stated there was tread separating on all four tires. The contact stated that all four tires installed had been installed in August 2023. The vehicle was taken to a tire dealer who informed the contact that the tires were in good condition and recommended a wheel alignment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 125,000. The tire failure mileage was 9,000.
Corrective Action:
The contact owns a 2019 Ford Escape equipped with Kumho Tires, Tire Line Crugen HP71, Tire Size: P235/45/R19, DOT Number: 1H2TEYA8E. The contact stated that the TPMS warning light was illuminated. The contact attempted to inflate the tires; however, the tires were not able to hold air. The contact stated there was tread separating on all four tires. The contact stated that all four tires installed had been installed in August 2023. The vehicle was taken to a tire dealer who informed the contact that the tires were in good condition and recommended a wheel alignment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 125,000. The tire failure mileage was 9,000.
Additional Notes:
The contact owns a 2019 Ford Escape equipped with Kumho Tires, Tire Line Crugen HP71, Tire Size: P235/45/R19, DOT Number: 1H2TEYA8E. The contact stated that the TPMS warning light was illuminated. The contact attempted to inflate the tires; however, the tires were not able to hold air. The contact stated there was tread separating on all four tires. The contact stated that all four tires installed had been installed in August 2023. The vehicle was taken to a tire dealer who informed the contact that the tires were in good condition and recommended a wheel alignment. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate vehicle failure mileage was 125,000. The tire failure mileage was 9,000.
Mfg Campaign: 11618659
Recall Date: Oct 8, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Drivers side buckle would not allow me to put the connection plate in it so I put wd40 in it now I can put it in but it won’t stay clicked I have to click my driver side seatbelt in the passenger side buckle for my safety driving and I feel as if that isn’t very safe and it’s not comfortable
Corrective Action:
Drivers side buckle would not allow me to put the connection plate in it so I put wd40 in it now I can put it in but it won’t stay clicked I have to click my driver side seatbelt in the passenger side buckle for my safety driving and I feel as if that isn’t very safe and it’s not comfortable
Additional Notes:
Drivers side buckle would not allow me to put the connection plate in it so I put wd40 in it now I can put it in but it won’t stay clicked I have to click my driver side seatbelt in the passenger side buckle for my safety driving and I feel as if that isn’t very safe and it’s not comfortable
Mfg Campaign: 11618743
Recall Date: Oct 8, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure recurred after arriving to the destination. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was then towed to an independent mechanic, where the same assessment was made. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure recurred after arriving to the destination. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was then towed to an independent mechanic, where the same assessment was made. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure recurred after arriving to the destination. The vehicle was towed to the local dealer, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was then towed to an independent mechanic, where the same assessment was made. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,500.
Mfg Campaign: 11618409
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power; however, the engine remained running. The contact pulled over to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power; however, the engine remained running. The contact pulled over to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power; however, the engine remained running. The contact pulled over to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose or duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 30,000.
Mfg Campaign: 11618517
Recall Date: Oct 7, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light first came on in June 2024 (3 months ago), and said there were too many cylinder 4 misfires, and to replace the spark plugs. This was done, check engine light was cleared. My car began showing an "engine fault, service now" error 2.5 weeks ago and it sounded like water was "rushing" in the engine. The check engine light came on 3 days later, got the codes read, took it to a mechanic, then exchanged the ignition coil. When I went to pick it up, the car shuddered whenever trying to accelerate, so much so that my car wouldn't accelerate, and I had to have to towed to the Ford dealer. The mechanic confirmed that with the codes and the symptoms, and he previously worked at Ford, there is a coolant leak into the engine block and I would likely need a new engine. There is a Technical Service Bulletin out for this issue, so they know it exists. The dealer has not confirmed the issue yet, they said it will probably take 2 weeks before they get to that, then it would likely be 1-3 months to get the parts here, then they would start repairing it, but there were 3 vehicles ahead of mine with the exact same issue. My safety was put at risk because the car would not accelerate to the speed limit, increasing likelihood of a wreck, and the engine felt like it was going to die at any moment when I returned the one block back to the mechanic.
Corrective Action:
My check engine light first came on in June 2024 (3 months ago), and said there were too many cylinder 4 misfires, and to replace the spark plugs. This was done, check engine light was cleared. My car began showing an "engine fault, service now" error 2.5 weeks ago and it sounded like water was "rushing" in the engine. The check engine light came on 3 days later, got the codes read, took it to a mechanic, then exchanged the ignition coil. When I went to pick it up, the car shuddered whenever trying to accelerate, so much so that my car wouldn't accelerate, and I had to have to towed to the Ford dealer. The mechanic confirmed that with the codes and the symptoms, and he previously worked at Ford, there is a coolant leak into the engine block and I would likely need a new engine. There is a Technical Service Bulletin out for this issue, so they know it exists. The dealer has not confirmed the issue yet, they said it will probably take 2 weeks before they get to that, then it would likely be 1-3 months to get the parts here, then they would start repairing it, but there were 3 vehicles ahead of mine with the exact same issue. My safety was put at risk because the car would not accelerate to the speed limit, increasing likelihood of a wreck, and the engine felt like it was going to die at any moment when I returned the one block back to the mechanic.
Additional Notes:
My check engine light first came on in June 2024 (3 months ago), and said there were too many cylinder 4 misfires, and to replace the spark plugs. This was done, check engine light was cleared. My car began showing an "engine fault, service now" error 2.5 weeks ago and it sounded like water was "rushing" in the engine. The check engine light came on 3 days later, got the codes read, took it to a mechanic, then exchanged the ignition coil. When I went to pick it up, the car shuddered whenever trying to accelerate, so much so that my car wouldn't accelerate, and I had to have to towed to the Ford dealer. The mechanic confirmed that with the codes and the symptoms, and he previously worked at Ford, there is a coolant leak into the engine block and I would likely need a new engine. There is a Technical Service Bulletin out for this issue, so they know it exists. The dealer has not confirmed the issue yet, they said it will probably take 2 weeks before they get to that, then it would likely be 1-3 months to get the parts here, then they would start repairing it, but there were 3 vehicles ahead of mine with the exact same issue. My safety was put at risk because the car would not accelerate to the speed limit, increasing likelihood of a wreck, and the engine felt like it was going to die at any moment when I returned the one block back to the mechanic.
Mfg Campaign: 11617249
Recall Date: Sep 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak into cylinders leading to loss of power/acceleration and degradation of the engine. Inability to accelerate and loss of acceleration posed safety risk when merging into traffic or being able to avoid an accident. Degradation of the entire engine puts the vehicle at risk and compromises safety of the driver and other cars on the road. Problem confirmed by independent mechanic and Jack Kain Ford dealership. Check engine light came on and at first was diagnosed as needing spark plugs replaced. Vehicle shaking and check engine light continued leading to the diagnosis of coolant leak. According to both mechanic and dealer, this is a common engine design flaw in the 2013-2019 Escapes of all type 1.5, 1.6 & 2.O L.
Corrective Action:
Coolant leak into cylinders leading to loss of power/acceleration and degradation of the engine. Inability to accelerate and loss of acceleration posed safety risk when merging into traffic or being able to avoid an accident. Degradation of the entire engine puts the vehicle at risk and compromises safety of the driver and other cars on the road. Problem confirmed by independent mechanic and Jack Kain Ford dealership. Check engine light came on and at first was diagnosed as needing spark plugs replaced. Vehicle shaking and check engine light continued leading to the diagnosis of coolant leak. According to both mechanic and dealer, this is a common engine design flaw in the 2013-2019 Escapes of all type 1.5, 1.6 & 2.O L.
Additional Notes:
Coolant leak into cylinders leading to loss of power/acceleration and degradation of the engine. Inability to accelerate and loss of acceleration posed safety risk when merging into traffic or being able to avoid an accident. Degradation of the entire engine puts the vehicle at risk and compromises safety of the driver and other cars on the road. Problem confirmed by independent mechanic and Jack Kain Ford dealership. Check engine light came on and at first was diagnosed as needing spark plugs replaced. Vehicle shaking and check engine light continued leading to the diagnosis of coolant leak. According to both mechanic and dealer, this is a common engine design flaw in the 2013-2019 Escapes of all type 1.5, 1.6 & 2.O L.
Mfg Campaign: 11616833
Recall Date: Sep 27, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,899.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,899.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the engine, which caused engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 77,899.
Mfg Campaign: 11616134
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the flywheel, the sealant, the torque converter, and the transmission pump needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty and referred the contact to another dealer, Apple Ford (8800 Stanford Blvd, Columbia, MD 21045), where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 98,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the flywheel, the sealant, the torque converter, and the transmission pump needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty and referred the contact to another dealer, Apple Ford (8800 Stanford Blvd, Columbia, MD 21045), where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 98,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated the vehicle was making an abnormal sound while idling. The contact stated that while accelerating from a complete stop, the vehicle hesitated to respond. There was no warning light illuminated. The contact stated that the transmission was previously replaced due to the failure; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the flywheel, the sealant, the torque converter, and the transmission pump needed to be replaced. The dealer informed the contact that the vehicle was not covered under warranty and referred the contact to another dealer, Apple Ford (8800 Stanford Blvd, Columbia, MD 21045), where the same assessment was made. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 98,000.
Mfg Campaign: 11616264
Recall Date: Sep 24, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
Corrective Action:
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
Additional Notes:
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
Mfg Campaign: 11616040
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
Corrective Action:
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
Additional Notes:
Engine light was coming on in the car. Engine was shuttering and ticking/knocking on start up and then would stop after running for about a minute. Had it put on the scanner and the code said misfire on cylinder one/ignition coil. Had ignition coil on cylinder one replaced twice. 1st time replaced was the beginning of Sept and then the 2nd time on 9/18/24. Car would run fine for a week and then the engine light would come on again and the engine was doing the same thing. This time took the car to the Ford dealership. Service Supervisor said coolant was leaking into the cylinder and that the short block would need to be replaced. The car had 54,000 miles on it when these issues started and now the engine needs to be replaced at only 56,000 miles and I am without a car while having to wait for it to get fixed. Car could have stalled/stopped while driving and caused an accident. Engine will be at the dealership for review if needed.
Mfg Campaign: 11616040
Recall Date: Sep 23, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle jerked while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and DTC code: P0303 was retrieved, and the spark plugs were replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle jerked while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and DTC code: P0303 was retrieved, and the spark plugs were replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle jerked while attempting to accelerate. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and DTC code: P0303 was retrieved, and the spark plugs were replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Mfg Campaign: 11615363
Recall Date: Sep 19, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury