Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I purchased the vehicle from the dealership when it had just 5 miles on it. Soon after, I started hearing a popping noise every time the car shifted, as well as when making turns. After taking it back to the dealership, they discovered that there were missing spot welds in the center frame on the passenger side, specifically in the area between the front door and the back door.
Corrective Action:
I purchased the vehicle from the dealership when it had just 5 miles on it. Soon after, I started hearing a popping noise every time the car shifted, as well as when making turns. After taking it back to the dealership, they discovered that there were missing spot welds in the center frame on the passenger side, specifically in the area between the front door and the back door.
Additional Notes:
I purchased the vehicle from the dealership when it had just 5 miles on it. Soon after, I started hearing a popping noise every time the car shifted, as well as when making turns. After taking it back to the dealership, they discovered that there were missing spot welds in the center frame on the passenger side, specifically in the area between the front door and the back door.
Mfg Campaign: 11638443
Recall Date: Jan 24, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11637901
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
so its the worst case, there is coolant in multiple cylinders that is why that plug is seized. that coolant leaking in there causes corrosion and essentially welds that plug in place. so i need an engine.
Corrective Action:
so its the worst case, there is coolant in multiple cylinders that is why that plug is seized. that coolant leaking in there causes corrosion and essentially welds that plug in place. so i need an engine.
Additional Notes:
so its the worst case, there is coolant in multiple cylinders that is why that plug is seized. that coolant leaking in there causes corrosion and essentially welds that plug in place. so i need an engine.
Mfg Campaign: 11637945
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Corrective Action:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Additional Notes:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Mfg Campaign: 11638025
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Corrective Action:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Additional Notes:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Mfg Campaign: 11638025
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Corrective Action:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Additional Notes:
The 2019 Ford Escape (purchased new in December 2018) was taken to the Nick Mayer Ford (Mayfield Heights, Ohio where it was purchased) service department in August/September 2024 for a computer diagnostic analysis for a previous warranty recall/repair problems regarding short block replacement for coolant intrusion that was not performed/corrected several years prior in 2021 when only the turbocharger was replaced. The problem was excessive smoke being emitted at engine start back in 2021 when the only turbocharger was replaced and the problem reappeared in August 2024. Nick Mayer Ford had the vehicle for two weeks in August/September 2024 and provided neither a computer diagnostic analysis report nor repair of the previous recall/repair issues (2021) including no explanation/resolution of the problem. Currently, due to the previous undiagnosed/unresolved problems, the engine failed at 70,000 miles in December 2024 and the long engine block has to be replaced. The engine warning lamp was on at the time of engine failure. We are still paying on a car loan for the vehicle. References: 1. Ford Help Desk Assistance Claim Case# [XXX] on 12/5/2024 filed with Tanya E. for short block replacement for coolant intrusion. 2. Ohio Attorney General Matter Number [XXX] on 12/6/2024 filed with Ross. 3. Ohio Attorney General Consumer Complaint# [XXX] filed online on 1/3/2025.
Mfg Campaign: 11638025
Recall Date: Jan 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into engine, engine is needing a complete replacement
Corrective Action:
Coolant is leaking into engine, engine is needing a complete replacement
Additional Notes:
Coolant is leaking into engine, engine is needing a complete replacement
Mfg Campaign: 11637793
Recall Date: Jan 22, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
rough run condition when cold. coolant reservoir almost empty. Block test failed for hydrocarbons in the cooling system indicating a failed cylinder head to block gasket ror cracked head.P0302 misfire for cylinder 2 Issues have been addressed in Customer Satisfaction Program 21N12 happened about a week ago in Jan 2025 then the check engine light came on within the week. vehicle odometer is at 82700
Corrective Action:
rough run condition when cold. coolant reservoir almost empty. Block test failed for hydrocarbons in the cooling system indicating a failed cylinder head to block gasket ror cracked head.P0302 misfire for cylinder 2 Issues have been addressed in Customer Satisfaction Program 21N12 happened about a week ago in Jan 2025 then the check engine light came on within the week. vehicle odometer is at 82700
Additional Notes:
rough run condition when cold. coolant reservoir almost empty. Block test failed for hydrocarbons in the cooling system indicating a failed cylinder head to block gasket ror cracked head.P0302 misfire for cylinder 2 Issues have been addressed in Customer Satisfaction Program 21N12 happened about a week ago in Jan 2025 then the check engine light came on within the week. vehicle odometer is at 82700
Mfg Campaign: 11637537
Recall Date: Jan 21, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The stated that upon starting the vehicle, the vehicle made an abnormally loud sound. The contact stated that the failure had increased significantly. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that there was a misfire in cylinder #2. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine was making an abnormally loud knocking sound due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 126,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The stated that upon starting the vehicle, the vehicle made an abnormally loud sound. The contact stated that the failure had increased significantly. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that there was a misfire in cylinder #2. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine was making an abnormally loud knocking sound due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 126,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The stated that upon starting the vehicle, the vehicle made an abnormally loud sound. The contact stated that the failure had increased significantly. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that there was a misfire in cylinder #2. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the engine was making an abnormally loud knocking sound due to coolant intrusion into the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that a fee would be charged for diagnostic testing. The dealer referred the contact to the NHTSA Hotline for assistance. The manufacturer was notified of the failure. The failure mileage was approximately 126,000.
Mfg Campaign: 11636541
Recall Date: Jan 17, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
flex plate cracked/ broke at 65K miles. common problem with this engine. Ford not covering this repair and there is a Campaign #22N12 that covers this repair on several other vehicles with the same engine but the escape not included?
Corrective Action:
flex plate cracked/ broke at 65K miles. common problem with this engine. Ford not covering this repair and there is a Campaign #22N12 that covers this repair on several other vehicles with the same engine but the escape not included?
Additional Notes:
flex plate cracked/ broke at 65K miles. common problem with this engine. Ford not covering this repair and there is a Campaign #22N12 that covers this repair on several other vehicles with the same engine but the escape not included?
Mfg Campaign: 11636229
Recall Date: Jan 16, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford 2.0L Turbo Ecoboost engine coolant infusion issue. The problem is a known issue (TSB 22-2229 for 2.0L). Vehicle is now at the dealership where is was diagnosed after taking in the vehicle for a Check Engine light.
Corrective Action:
Ford 2.0L Turbo Ecoboost engine coolant infusion issue. The problem is a known issue (TSB 22-2229 for 2.0L). Vehicle is now at the dealership where is was diagnosed after taking in the vehicle for a Check Engine light.
Additional Notes:
Ford 2.0L Turbo Ecoboost engine coolant infusion issue. The problem is a known issue (TSB 22-2229 for 2.0L). Vehicle is now at the dealership where is was diagnosed after taking in the vehicle for a Check Engine light.
Mfg Campaign: 11635983
Recall Date: Jan 14, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle is my wife’s car. Vehicle lost acceleration during rapid acceleration attempts (freeway on-ramps, etc.). Threw engine light with P0087 code (Low fuel rail pressure). Brought to local dealer to diagnose and was told the diverter valve failed, which caused the water pump to leak and then caused transmission to overheat. The total quote for repairs was over $8,900. None of this made sense. Did a static pressure test for over 45 minutes on coolant system and never lost pressure. That told me the water pump wasn’t leaking. Decided to replace high pressure fuel pump and upon replacing found that the spring on the pump had wore down and punched a hole in the tappet that goes to the camshaft. Replaced high pressure pump, tappet, and fuel manifold from the pump. Pump ($245), fuel manifold ($20), tappet ($10). When purchasing the tappet from the local ford dealer parts store, the employee stated that “they have people come in all the time for these tappets”. After replacing the components, the car runs fine with no issues. I returned to dealer with components and they failed to acknowledge the mid diagnoses of the vehicle and asked that I bring it back in to verify the problem was fixed before refunding the diagnostic fee ($195). Initially I agreed, but after careful consideration I decided not to due to concerns from the initial diagnoses. See attached pictures. Pictures are of new components and old components.
Corrective Action:
Vehicle is my wife’s car. Vehicle lost acceleration during rapid acceleration attempts (freeway on-ramps, etc.). Threw engine light with P0087 code (Low fuel rail pressure). Brought to local dealer to diagnose and was told the diverter valve failed, which caused the water pump to leak and then caused transmission to overheat. The total quote for repairs was over $8,900. None of this made sense. Did a static pressure test for over 45 minutes on coolant system and never lost pressure. That told me the water pump wasn’t leaking. Decided to replace high pressure fuel pump and upon replacing found that the spring on the pump had wore down and punched a hole in the tappet that goes to the camshaft. Replaced high pressure pump, tappet, and fuel manifold from the pump. Pump ($245), fuel manifold ($20), tappet ($10). When purchasing the tappet from the local ford dealer parts store, the employee stated that “they have people come in all the time for these tappets”. After replacing the components, the car runs fine with no issues. I returned to dealer with components and they failed to acknowledge the mid diagnoses of the vehicle and asked that I bring it back in to verify the problem was fixed before refunding the diagnostic fee ($195). Initially I agreed, but after careful consideration I decided not to due to concerns from the initial diagnoses. See attached pictures. Pictures are of new components and old components.
Additional Notes:
Vehicle is my wife’s car. Vehicle lost acceleration during rapid acceleration attempts (freeway on-ramps, etc.). Threw engine light with P0087 code (Low fuel rail pressure). Brought to local dealer to diagnose and was told the diverter valve failed, which caused the water pump to leak and then caused transmission to overheat. The total quote for repairs was over $8,900. None of this made sense. Did a static pressure test for over 45 minutes on coolant system and never lost pressure. That told me the water pump wasn’t leaking. Decided to replace high pressure fuel pump and upon replacing found that the spring on the pump had wore down and punched a hole in the tappet that goes to the camshaft. Replaced high pressure pump, tappet, and fuel manifold from the pump. Pump ($245), fuel manifold ($20), tappet ($10). When purchasing the tappet from the local ford dealer parts store, the employee stated that “they have people come in all the time for these tappets”. After replacing the components, the car runs fine with no issues. I returned to dealer with components and they failed to acknowledge the mid diagnoses of the vehicle and asked that I bring it back in to verify the problem was fixed before refunding the diagnostic fee ($195). Initially I agreed, but after careful consideration I decided not to due to concerns from the initial diagnoses. See attached pictures. Pictures are of new components and old components.
Mfg Campaign: 11633930
Recall Date: Jan 3, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while attempting to accelerate from being stopped at a stop sign, the engine revved; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 107,972.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while attempting to accelerate from being stopped at a stop sign, the engine revved; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 107,972.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while attempting to accelerate from being stopped at a stop sign, the engine revved; however, the vehicle failed to accelerate as intended. There were no warning lights illuminated. The vehicle was towed to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 107,972.
Mfg Campaign: 11633940
Recall Date: Jan 3, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Dashboard message "power steering assist failure - service required" appeared when vehicle was started. It worked fine the day before. We drove it to a local car repair place which advised they did not know what caused the problem and recommended we take it to Ford dealer. We drove it about 30 miles to the Ford dealer, with difficulty since there was no power steering. The dealer says it needs new steering gear (rack and pinion). The cost is about $3000.
Corrective Action:
Dashboard message "power steering assist failure - service required" appeared when vehicle was started. It worked fine the day before. We drove it to a local car repair place which advised they did not know what caused the problem and recommended we take it to Ford dealer. We drove it about 30 miles to the Ford dealer, with difficulty since there was no power steering. The dealer says it needs new steering gear (rack and pinion). The cost is about $3000.
Additional Notes:
Dashboard message "power steering assist failure - service required" appeared when vehicle was started. It worked fine the day before. We drove it to a local car repair place which advised they did not know what caused the problem and recommended we take it to Ford dealer. We drove it about 30 miles to the Ford dealer, with difficulty since there was no power steering. The dealer says it needs new steering gear (rack and pinion). The cost is about $3000.
Mfg Campaign: 11633739
Recall Date: Jan 2, 2025
Ford Motor Company
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
TIRE SIZE: 235/50 R18 I was driving on the highway at approx 65 miles per hour in the far left lane when I heard a loud POP and then my car started driving weird. No warning lights came on in my vehicle prior to. I pulled over as soon as I safely could and when I stopped and got out. I realized it was my passenger rear tire that exploded. I called AAA and they put on my spare. The next day I was able to get my vehicle to an NTB. The associate there told me that my front passenger wheel also had side wall damage and that’s likely what caused my passenger tire to pop. He commented that my tread was really good on all my tires so it wasn’t the cause. Because it was two tires that needed changing I was recommended to change all four tires for safety reasons.
Corrective Action:
TIRE SIZE: 235/50 R18 I was driving on the highway at approx 65 miles per hour in the far left lane when I heard a loud POP and then my car started driving weird. No warning lights came on in my vehicle prior to. I pulled over as soon as I safely could and when I stopped and got out. I realized it was my passenger rear tire that exploded. I called AAA and they put on my spare. The next day I was able to get my vehicle to an NTB. The associate there told me that my front passenger wheel also had side wall damage and that’s likely what caused my passenger tire to pop. He commented that my tread was really good on all my tires so it wasn’t the cause. Because it was two tires that needed changing I was recommended to change all four tires for safety reasons.
Additional Notes:
TIRE SIZE: 235/50 R18 I was driving on the highway at approx 65 miles per hour in the far left lane when I heard a loud POP and then my car started driving weird. No warning lights came on in my vehicle prior to. I pulled over as soon as I safely could and when I stopped and got out. I realized it was my passenger rear tire that exploded. I called AAA and they put on my spare. The next day I was able to get my vehicle to an NTB. The associate there told me that my front passenger wheel also had side wall damage and that’s likely what caused my passenger tire to pop. He commented that my tread was really good on all my tires so it wasn’t the cause. Because it was two tires that needed changing I was recommended to change all four tires for safety reasons.
Mfg Campaign: 11632916
Recall Date: Dec 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
Corrective Action:
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
Additional Notes:
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
Mfg Campaign: 11632779
Recall Date: Dec 27, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
Corrective Action:
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
Additional Notes:
I haven't had an issue YET but my mother has the same exact vehicle and Ford's well known issue with the coolant leaking and destroying the engine has happened to her. She is now out $8500 for an issue that they KNOW about and should be recalling and fixing. I am submitting a complaint because I am sure I am next.
Mfg Campaign: 11632779
Recall Date: Dec 27, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken a dealer where it was diagnosed that coolant was leaking into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). The failure mileage was 124,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken a dealer where it was diagnosed that coolant was leaking into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). The failure mileage was 124,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the check engine warning light illuminated. The vehicle was taken a dealer where it was diagnosed that coolant was leaking into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and the contact was referred to the NHTSA Hotline for assistance. The contact related the failure to the Customer Satisfaction Program: 21N12 (GTDI Engine – Short Block Replacement After Coolant Intrusion). The failure mileage was 124,000.
Mfg Campaign: 11631791
Recall Date: Dec 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving on my way home then all of a sudden my car wasn’t moving when I was pressing on the gas pedal. At first I thought maybe the energy brake was on but after checking that wasn’t the problem. My car just wasn’t moving when I hit the gas. I was stranded in traffic for a bit until I decided to turn off the engine and turn it back on. I was able to park it somewhere but the problem hasn’t been resolved and it doesn’t make sense for my car which I bought new in 2019 to be having transmission problems.
Corrective Action:
I was driving on my way home then all of a sudden my car wasn’t moving when I was pressing on the gas pedal. At first I thought maybe the energy brake was on but after checking that wasn’t the problem. My car just wasn’t moving when I hit the gas. I was stranded in traffic for a bit until I decided to turn off the engine and turn it back on. I was able to park it somewhere but the problem hasn’t been resolved and it doesn’t make sense for my car which I bought new in 2019 to be having transmission problems.
Additional Notes:
I was driving on my way home then all of a sudden my car wasn’t moving when I was pressing on the gas pedal. At first I thought maybe the energy brake was on but after checking that wasn’t the problem. My car just wasn’t moving when I hit the gas. I was stranded in traffic for a bit until I decided to turn off the engine and turn it back on. I was able to park it somewhere but the problem hasn’t been resolved and it doesn’t make sense for my car which I bought new in 2019 to be having transmission problems.
Mfg Campaign: 11631435
Recall Date: Dec 18, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked, the vehicle intermittently shuddered and stalled, and the vehicle failed to return to normal operation. The contact waited several minutes for the vehicle to return to normal operation. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked, the vehicle intermittently shuddered and stalled, and the vehicle failed to return to normal operation. The contact waited several minutes for the vehicle to return to normal operation. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while the vehicle was parked, the vehicle intermittently shuddered and stalled, and the vehicle failed to return to normal operation. The contact waited several minutes for the vehicle to return to normal operation. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 100,000.
Mfg Campaign: 11630542
Recall Date: Dec 13, 2024
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Valencia, CA • 36 yrs
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