Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
Corrective Action:
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
Additional Notes:
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
Mfg Campaign: 11644565
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
Corrective Action:
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
Additional Notes:
Cracked Flex plate/flywheel repaired under warranty less than two years ago. Flex plate/flywheel again loose and/or cracked requiring hours of labor to replace and out of pocket expenses.
Mfg Campaign: 11644565
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11644614
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving from a complete stop at various speeds, the vehicle hesitated to respond upon depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer several times, and the dealer replaced the transmission and the turbo; however, the failure persisted. The vehicle was taken to Advance Auto, where it was diagnosed with camshaft failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Mfg Campaign: 11644614
Recall Date: Feb 24, 2025
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My truck burst into flames in the middle of the night while we were sleeping. Started under the hood. We have cameras and luckily it woke me up bc it almost caught my house on fire.
Corrective Action:
My truck burst into flames in the middle of the night while we were sleeping. Started under the hood. We have cameras and luckily it woke me up bc it almost caught my house on fire.
Additional Notes:
My truck burst into flames in the middle of the night while we were sleeping. Started under the hood. We have cameras and luckily it woke me up bc it almost caught my house on fire.
Mfg Campaign: 11644372
Recall Date: Feb 23, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My truck burst into flames in the middle of the night while we were sleeping. Started under the hood. We have cameras and luckily it woke me up bc it almost caught my house on fire.
Corrective Action:
My truck burst into flames in the middle of the night while we were sleeping. Started under the hood. We have cameras and luckily it woke me up bc it almost caught my house on fire.
Additional Notes:
My truck burst into flames in the middle of the night while we were sleeping. Started under the hood. We have cameras and luckily it woke me up bc it almost caught my house on fire.
Mfg Campaign: 11644372
Recall Date: Feb 23, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 75 MPH with cruise control activated, the engine started to overheat. The contact pulled over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with head gasket failure. The vehicle was then towed to the dealer, where it was diagnosed that the head gasket had failed, causing the engine to fail. The dealer determined that the short block needed to be replaced with an improved part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided due to the mileage. The failure mileage was approximately 111,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 75 MPH with cruise control activated, the engine started to overheat. The contact pulled over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with head gasket failure. The vehicle was then towed to the dealer, where it was diagnosed that the head gasket had failed, causing the engine to fail. The dealer determined that the short block needed to be replaced with an improved part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided due to the mileage. The failure mileage was approximately 111,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 75 MPH with cruise control activated, the engine started to overheat. The contact pulled over to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with head gasket failure. The vehicle was then towed to the dealer, where it was diagnosed that the head gasket had failed, causing the engine to fail. The dealer determined that the short block needed to be replaced with an improved part. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided due to the mileage. The failure mileage was approximately 111,000.
Mfg Campaign: 11644129
Recall Date: Feb 21, 2025
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 65 MPH, the accelerator pedal failed to respond. The vehicle was stalling and jerking. There were no warning lights illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The vehicle was diagnosed with CVT transmission failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and informed the contact that if a warning light became illuminated, assistance would be provided with the repair. The failure mileage was approximately 25,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 65 MPH, the accelerator pedal failed to respond. The vehicle was stalling and jerking. There were no warning lights illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The vehicle was diagnosed with CVT transmission failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and informed the contact that if a warning light became illuminated, assistance would be provided with the repair. The failure mileage was approximately 25,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 65 MPH, the accelerator pedal failed to respond. The vehicle was stalling and jerking. There were no warning lights illuminated. An independent mechanic arrived at the residence to diagnose the vehicle. The vehicle was diagnosed with CVT transmission failure. The contact was informed that the transmission needed to be replaced. The local dealer was contacted; however, the vehicle was not repaired because the vehicle was not under recall. The manufacturer was made aware of the failure and informed the contact that if a warning light became illuminated, assistance would be provided with the repair. The failure mileage was approximately 25,000.
Mfg Campaign: 11643798
Recall Date: Feb 19, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leakage into cylinders and a broken timing belt upon attempting to start and drive the vehicle 10 feet, resulting in the entire engine being considered broken, needing replacement.
Corrective Action:
Coolant leakage into cylinders and a broken timing belt upon attempting to start and drive the vehicle 10 feet, resulting in the entire engine being considered broken, needing replacement.
Additional Notes:
Coolant leakage into cylinders and a broken timing belt upon attempting to start and drive the vehicle 10 feet, resulting in the entire engine being considered broken, needing replacement.
Mfg Campaign: 11642305
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant leakage into cylinders and a broken timing belt upon attempting to start and drive the vehicle 10 feet, resulting in the entire engine being considered broken, needing replacement.
Corrective Action:
Coolant leakage into cylinders and a broken timing belt upon attempting to start and drive the vehicle 10 feet, resulting in the entire engine being considered broken, needing replacement.
Additional Notes:
Coolant leakage into cylinders and a broken timing belt upon attempting to start and drive the vehicle 10 feet, resulting in the entire engine being considered broken, needing replacement.
Mfg Campaign: 11642305
Recall Date: Feb 12, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine failed (melted piston) such that I had a sudden lose of power while driving down the expressway. This resulted in my vehicle speed going from 70 MPH to 30 MPH. This resulted in my having to get to the shoulder of the road as quickly as possible to get out of the way of traffic. The vehicle was driven to the dealer (i.e. limp home mode). DTC's P0304 and P0302 were present. The dealer diagnosed the failure of the engine due to a melted piston. This resulted in the vehicle needing a complete engine replacement. I sold the vehicle as is to a scrap yard. The vehicle was running normally and there were no warnings of any kind leading up to the incident.
Corrective Action:
The engine failed (melted piston) such that I had a sudden lose of power while driving down the expressway. This resulted in my vehicle speed going from 70 MPH to 30 MPH. This resulted in my having to get to the shoulder of the road as quickly as possible to get out of the way of traffic. The vehicle was driven to the dealer (i.e. limp home mode). DTC's P0304 and P0302 were present. The dealer diagnosed the failure of the engine due to a melted piston. This resulted in the vehicle needing a complete engine replacement. I sold the vehicle as is to a scrap yard. The vehicle was running normally and there were no warnings of any kind leading up to the incident.
Additional Notes:
The engine failed (melted piston) such that I had a sudden lose of power while driving down the expressway. This resulted in my vehicle speed going from 70 MPH to 30 MPH. This resulted in my having to get to the shoulder of the road as quickly as possible to get out of the way of traffic. The vehicle was driven to the dealer (i.e. limp home mode). DTC's P0304 and P0302 were present. The dealer diagnosed the failure of the engine due to a melted piston. This resulted in the vehicle needing a complete engine replacement. I sold the vehicle as is to a scrap yard. The vehicle was running normally and there were no warnings of any kind leading up to the incident.
Mfg Campaign: 11642051
Recall Date: Feb 11, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
*Error "High Engine Temperature Stop Safely" Known issue - available for inspection *Engine may blow up *not yet *not yet *Yes - see above
Corrective Action:
*Error "High Engine Temperature Stop Safely" Known issue - available for inspection *Engine may blow up *not yet *not yet *Yes - see above
Additional Notes:
*Error "High Engine Temperature Stop Safely" Known issue - available for inspection *Engine may blow up *not yet *not yet *Yes - see above
Mfg Campaign: 11641819
Recall Date: Feb 10, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
Corrective Action:
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
Additional Notes:
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
Mfg Campaign: 11641603
Recall Date: Feb 9, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
Corrective Action:
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
Additional Notes:
My car will not drive. Power train light came on out of no where o was less than a mile from home and car keep going from 40 rpm to 5 rpm and would move hardly at all and then speed up. Car makes noise after turn it off like the csp. I have been told the CSP is not valid for me and this is going to be a very expensive repair up to $15,000. Can not believe Ford is not being held accountable for this
Mfg Campaign: 11641603
Recall Date: Feb 9, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle lost automotive power and almost shut off. The failure had occurred on several occasions. The contact stated that later while driving approximately 20 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was driven to the local dealer who diagnosed the vehicle and determined that there was coolant inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 107,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle lost automotive power and almost shut off. The failure had occurred on several occasions. The contact stated that later while driving approximately 20 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was driven to the local dealer who diagnosed the vehicle and determined that there was coolant inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 107,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that after starting the vehicle, the vehicle lost automotive power and almost shut off. The failure had occurred on several occasions. The contact stated that later while driving approximately 20 MPH, the vehicle stalled with the check engine warning light illuminated. The vehicle was driven to the local dealer who diagnosed the vehicle and determined that there was coolant inside the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 107,000.
Mfg Campaign: 11641361
Recall Date: Feb 7, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2019 Ford Escape Ecoboost, and the engine had to be replaced at 64,000 miles due to an issue with 2017-2019 Ford Escapes, which Ford did not recall. What happens is the engine sucks all of the antifreeze out of its compartment and dumps it onto the engine block, ruining the engine. It's ridiculous that Ford did not recall this issue, as it is terribly costly to replace an engine on a vehicle. What's even more ridiculous is having to replace an engine with so few miles and paying out of pocket when you're still paying for the vehicle. Some have reported having to have their engine replaced at 15,000 on these same vehicles. Ford needs to be held accountable, if not sued over this issue. And, the dealerships are not nice when they have to fix the problem. Worst and most costly experience with a vehicle ever!
Corrective Action:
I have a 2019 Ford Escape Ecoboost, and the engine had to be replaced at 64,000 miles due to an issue with 2017-2019 Ford Escapes, which Ford did not recall. What happens is the engine sucks all of the antifreeze out of its compartment and dumps it onto the engine block, ruining the engine. It's ridiculous that Ford did not recall this issue, as it is terribly costly to replace an engine on a vehicle. What's even more ridiculous is having to replace an engine with so few miles and paying out of pocket when you're still paying for the vehicle. Some have reported having to have their engine replaced at 15,000 on these same vehicles. Ford needs to be held accountable, if not sued over this issue. And, the dealerships are not nice when they have to fix the problem. Worst and most costly experience with a vehicle ever!
Additional Notes:
I have a 2019 Ford Escape Ecoboost, and the engine had to be replaced at 64,000 miles due to an issue with 2017-2019 Ford Escapes, which Ford did not recall. What happens is the engine sucks all of the antifreeze out of its compartment and dumps it onto the engine block, ruining the engine. It's ridiculous that Ford did not recall this issue, as it is terribly costly to replace an engine on a vehicle. What's even more ridiculous is having to replace an engine with so few miles and paying out of pocket when you're still paying for the vehicle. Some have reported having to have their engine replaced at 15,000 on these same vehicles. Ford needs to be held accountable, if not sued over this issue. And, the dealerships are not nice when they have to fix the problem. Worst and most costly experience with a vehicle ever!
Mfg Campaign: 11640711
Recall Date: Feb 4, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I brought my car into Ford while under warranty because I was having problems. It was told to me that I needed an engine so ford didn’t contact my warranty company & decided to pay out of there pocket for a short block. The new engine & short block was supposedly put in. Months later I experienced the same problem & brought it back to Ford. Ford told me they don’t have to fix it being that my extended warranty doesn’t cover it.
Corrective Action:
I brought my car into Ford while under warranty because I was having problems. It was told to me that I needed an engine so ford didn’t contact my warranty company & decided to pay out of there pocket for a short block. The new engine & short block was supposedly put in. Months later I experienced the same problem & brought it back to Ford. Ford told me they don’t have to fix it being that my extended warranty doesn’t cover it.
Additional Notes:
I brought my car into Ford while under warranty because I was having problems. It was told to me that I needed an engine so ford didn’t contact my warranty company & decided to pay out of there pocket for a short block. The new engine & short block was supposedly put in. Months later I experienced the same problem & brought it back to Ford. Ford told me they don’t have to fix it being that my extended warranty doesn’t cover it.
Mfg Campaign: 11640181
Recall Date: Feb 2, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine, causing the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 114,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine, causing the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 114,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine, causing the engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 114,000.
Mfg Campaign: 11639385
Recall Date: Jan 29, 2025
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while her husband was driving at 15 MPH through a yellow light on an off-ramp, another vehicle crossed the intersection at high speeds and crashed into the entire front of the vehicle. The air bags did not deploy upon impact however the other vehicle’s air bags did deploy. It was mentioned that the contact's husband was exempt from wearing a seat belt. The contact’s husband was taken by ambulance to the hospital where he was treated for pain in his neck, his head impact, and back as well as soreness throughout his entire body. The contact's daughter was taken to the hospital by a fellow motorist since her service dog was not permitted on the ambulance and was treated for bruising to her right arm and hip. The other driver suffered no injuries. A police report was filed. The vehicle was towed to an independent tow yard where it remained in their possession. The manufacturer was notified of the failure but offered no assistance; they referred the contact to the NHTSA Hotline. The failure mileage was approximately 59,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while her husband was driving at 15 MPH through a yellow light on an off-ramp, another vehicle crossed the intersection at high speeds and crashed into the entire front of the vehicle. The air bags did not deploy upon impact however the other vehicle’s air bags did deploy. It was mentioned that the contact's husband was exempt from wearing a seat belt. The contact’s husband was taken by ambulance to the hospital where he was treated for pain in his neck, his head impact, and back as well as soreness throughout his entire body. The contact's daughter was taken to the hospital by a fellow motorist since her service dog was not permitted on the ambulance and was treated for bruising to her right arm and hip. The other driver suffered no injuries. A police report was filed. The vehicle was towed to an independent tow yard where it remained in their possession. The manufacturer was notified of the failure but offered no assistance; they referred the contact to the NHTSA Hotline. The failure mileage was approximately 59,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while her husband was driving at 15 MPH through a yellow light on an off-ramp, another vehicle crossed the intersection at high speeds and crashed into the entire front of the vehicle. The air bags did not deploy upon impact however the other vehicle’s air bags did deploy. It was mentioned that the contact's husband was exempt from wearing a seat belt. The contact’s husband was taken by ambulance to the hospital where he was treated for pain in his neck, his head impact, and back as well as soreness throughout his entire body. The contact's daughter was taken to the hospital by a fellow motorist since her service dog was not permitted on the ambulance and was treated for bruising to her right arm and hip. The other driver suffered no injuries. A police report was filed. The vehicle was towed to an independent tow yard where it remained in their possession. The manufacturer was notified of the failure but offered no assistance; they referred the contact to the NHTSA Hotline. The failure mileage was approximately 59,000.
Mfg Campaign: 11638783
Recall Date: Jan 27, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine in this vehicle has a known design flaw (see Ford Customer Satisfaction Programs 19B37/21N12) that causes the cylinder head gasket to fail at a location that allows coolant to enter the cylinder. Coolant contains chemicals like ethylene glycol or propylene glycol. While not easily flammable at room temperature, coolant can catch fire if it reaches its autoignition temperature, which can happen when exposed to the extreme heat and pressure inside an engine cylinder during combustion. The gasket failure also exposes the coolant passages within the cylinder head to these extreme temperatures and allows exhaust gases to enter through the failure location. Additionally, the coolant leak will also cause the engine to run at a higher temperature and the increased heat can further elevate the fire risk. Ford admits to this issue and will replace the engine in affected vehicles through Customer Satisfaction Program 21N12, however this program conveniently expired in November 2022, before most owners were made aware of the issue. This extremely dangerous defect does not become less dangerous with the passage of time and there should be no time limit on this repair. Either a class action lawsuit or action by the NHTSA will be required to force Ford to make these repairs. My own vehicle has been parked and not driven for well over a year due to this issue. It was replaced with a Chevrolet Traverse and I refuse to sell the defective Ford Escape to an unsuspecting buyer who would unwittingly be putting their family’s lives in danger.
Corrective Action:
The engine in this vehicle has a known design flaw (see Ford Customer Satisfaction Programs 19B37/21N12) that causes the cylinder head gasket to fail at a location that allows coolant to enter the cylinder. Coolant contains chemicals like ethylene glycol or propylene glycol. While not easily flammable at room temperature, coolant can catch fire if it reaches its autoignition temperature, which can happen when exposed to the extreme heat and pressure inside an engine cylinder during combustion. The gasket failure also exposes the coolant passages within the cylinder head to these extreme temperatures and allows exhaust gases to enter through the failure location. Additionally, the coolant leak will also cause the engine to run at a higher temperature and the increased heat can further elevate the fire risk. Ford admits to this issue and will replace the engine in affected vehicles through Customer Satisfaction Program 21N12, however this program conveniently expired in November 2022, before most owners were made aware of the issue. This extremely dangerous defect does not become less dangerous with the passage of time and there should be no time limit on this repair. Either a class action lawsuit or action by the NHTSA will be required to force Ford to make these repairs. My own vehicle has been parked and not driven for well over a year due to this issue. It was replaced with a Chevrolet Traverse and I refuse to sell the defective Ford Escape to an unsuspecting buyer who would unwittingly be putting their family’s lives in danger.
Additional Notes:
The engine in this vehicle has a known design flaw (see Ford Customer Satisfaction Programs 19B37/21N12) that causes the cylinder head gasket to fail at a location that allows coolant to enter the cylinder. Coolant contains chemicals like ethylene glycol or propylene glycol. While not easily flammable at room temperature, coolant can catch fire if it reaches its autoignition temperature, which can happen when exposed to the extreme heat and pressure inside an engine cylinder during combustion. The gasket failure also exposes the coolant passages within the cylinder head to these extreme temperatures and allows exhaust gases to enter through the failure location. Additionally, the coolant leak will also cause the engine to run at a higher temperature and the increased heat can further elevate the fire risk. Ford admits to this issue and will replace the engine in affected vehicles through Customer Satisfaction Program 21N12, however this program conveniently expired in November 2022, before most owners were made aware of the issue. This extremely dangerous defect does not become less dangerous with the passage of time and there should be no time limit on this repair. Either a class action lawsuit or action by the NHTSA will be required to force Ford to make these repairs. My own vehicle has been parked and not driven for well over a year due to this issue. It was replaced with a Chevrolet Traverse and I refuse to sell the defective Ford Escape to an unsuspecting buyer who would unwittingly be putting their family’s lives in danger.
Mfg Campaign: 11638302
Recall Date: Jan 24, 2025
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