Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving 60 MPH, the check engine warning light was illuminated. The contact contacted the dealer and scheduled an appointment. The vehicle was then taken to a dealer where it was diagnosed with coolant intrusion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving 60 MPH, the check engine warning light was illuminated. The contact contacted the dealer and scheduled an appointment. The vehicle was then taken to a dealer where it was diagnosed with coolant intrusion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving 60 MPH, the check engine warning light was illuminated. The contact contacted the dealer and scheduled an appointment. The vehicle was then taken to a dealer where it was diagnosed with coolant intrusion. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 97,000.
Mfg Campaign: 11656287
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Can inside motor caused damage to high pressure fuel pump on top of the motor. This caused metal to get into my motor and now requires a motor replacment
Corrective Action:
Can inside motor caused damage to high pressure fuel pump on top of the motor. This caused metal to get into my motor and now requires a motor replacment
Additional Notes:
Can inside motor caused damage to high pressure fuel pump on top of the motor. This caused metal to get into my motor and now requires a motor replacment
Mfg Campaign: 11656399
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Can inside motor caused damage to high pressure fuel pump on top of the motor. This caused metal to get into my motor and now requires a motor replacment
Corrective Action:
Can inside motor caused damage to high pressure fuel pump on top of the motor. This caused metal to get into my motor and now requires a motor replacment
Additional Notes:
Can inside motor caused damage to high pressure fuel pump on top of the motor. This caused metal to get into my motor and now requires a motor replacment
Mfg Campaign: 11656399
Recall Date: Apr 23, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaked into motor and my car overheated and my motor cracked. Looks like this is an ongoing issue with EcoBoost engines and Ford has yet to do anything about it.
Corrective Action:
Coolant leaked into motor and my car overheated and my motor cracked. Looks like this is an ongoing issue with EcoBoost engines and Ford has yet to do anything about it.
Additional Notes:
Coolant leaked into motor and my car overheated and my motor cracked. Looks like this is an ongoing issue with EcoBoost engines and Ford has yet to do anything about it.
Mfg Campaign: 11656099
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant leaked into motor and my car overheated and my motor cracked. Looks like this is an ongoing issue with EcoBoost engines and Ford has yet to do anything about it.
Corrective Action:
Coolant leaked into motor and my car overheated and my motor cracked. Looks like this is an ongoing issue with EcoBoost engines and Ford has yet to do anything about it.
Additional Notes:
Coolant leaked into motor and my car overheated and my motor cracked. Looks like this is an ongoing issue with EcoBoost engines and Ford has yet to do anything about it.
Mfg Campaign: 11656099
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Electric power steering failing at 35000 miles
Corrective Action:
Electric power steering failing at 35000 miles
Additional Notes:
Electric power steering failing at 35000 miles
Mfg Campaign: 11656174
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Electric power steering failing at 35000 miles
Corrective Action:
Electric power steering failing at 35000 miles
Additional Notes:
Electric power steering failing at 35000 miles
Mfg Campaign: 11656174
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
Electric power steering failing at 35000 miles
Corrective Action:
Electric power steering failing at 35000 miles
Additional Notes:
Electric power steering failing at 35000 miles
Mfg Campaign: 11656174
Recall Date: Apr 22, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my 2019 escape October 2019 brand new from the dealership we paid for the extended warranty of 100,000 miles I’m at 103,541 and now have transmission issues. I called ford and they said the can’t do anything. It cases me to not be able to accelerate, and then the transmission figure light came on luckily I was in town and not on the interstate when this problem happens. Doing some research this is a common problem with the 2019 ford escape transmission’s this could be a major safety problem if it was to happen on a interstate or major highway
Corrective Action:
I purchased my 2019 escape October 2019 brand new from the dealership we paid for the extended warranty of 100,000 miles I’m at 103,541 and now have transmission issues. I called ford and they said the can’t do anything. It cases me to not be able to accelerate, and then the transmission figure light came on luckily I was in town and not on the interstate when this problem happens. Doing some research this is a common problem with the 2019 ford escape transmission’s this could be a major safety problem if it was to happen on a interstate or major highway
Additional Notes:
I purchased my 2019 escape October 2019 brand new from the dealership we paid for the extended warranty of 100,000 miles I’m at 103,541 and now have transmission issues. I called ford and they said the can’t do anything. It cases me to not be able to accelerate, and then the transmission figure light came on luckily I was in town and not on the interstate when this problem happens. Doing some research this is a common problem with the 2019 ford escape transmission’s this could be a major safety problem if it was to happen on a interstate or major highway
Mfg Campaign: 11655594
Recall Date: Apr 19, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The transmission has a rattle and the dealer states that the transmission likely has a damaged flex plate. but the car is not covered as there is no recall or customer campaign. The car barely has over 22,000 miles on it. Ford should be responsible instead of telling me it's a $4-6000 repair. Tranny problems at 22,000 miles is a design issue.
Corrective Action:
The transmission has a rattle and the dealer states that the transmission likely has a damaged flex plate. but the car is not covered as there is no recall or customer campaign. The car barely has over 22,000 miles on it. Ford should be responsible instead of telling me it's a $4-6000 repair. Tranny problems at 22,000 miles is a design issue.
Additional Notes:
The transmission has a rattle and the dealer states that the transmission likely has a damaged flex plate. but the car is not covered as there is no recall or customer campaign. The car barely has over 22,000 miles on it. Ford should be responsible instead of telling me it's a $4-6000 repair. Tranny problems at 22,000 miles is a design issue.
Mfg Campaign: 11655131
Recall Date: Apr 17, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.
Mfg Campaign: 11654815
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 66,301.
Mfg Campaign: 11654815
Recall Date: Apr 15, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 55 MPH, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,588.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 55 MPH, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,588.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 55 MPH, there was a misfire coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 86,588.
Mfg Campaign: 11654401
Recall Date: Apr 14, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion. The engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion. The engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to coolant intrusion. The engine was replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.
Mfg Campaign: 11652739
Recall Date: Apr 4, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The contact also stated that the vehicle hesitated to accelerate, and the vehicle was running rough. On one occasion during the failure, the check engine warning light illuminated and remained illuminated. Additionally, on another occasion the engine overheated. The vehicle was steered to the side of the road and turned off. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then towed to a dealer where it was diagnosed with coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The contact also stated that the vehicle hesitated to accelerate, and the vehicle was running rough. On one occasion during the failure, the check engine warning light illuminated and remained illuminated. Additionally, on another occasion the engine overheated. The vehicle was steered to the side of the road and turned off. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then towed to a dealer where it was diagnosed with coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving on several occasions at various speeds, the check engine warning light illuminated. The contact also stated that the vehicle hesitated to accelerate, and the vehicle was running rough. On one occasion during the failure, the check engine warning light illuminated and remained illuminated. Additionally, on another occasion the engine overheated. The vehicle was steered to the side of the road and turned off. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The vehicle was then towed to a dealer where it was diagnosed with coolant intrusion into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.
Mfg Campaign: 11651968
Recall Date: Apr 1, 2025
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Simply put, the headlights repeatedly blow out with no apparent reason found. Bulbs have been changed multiple times personally and by professionals -- both headlights went out nearly simultaneously in September of 2024 and I replaced the bulbs myself, assuming it was a fluke or the bulbs had simply aged out. At the beginning of March, 2025, the passenger-side bulb went out again and I brought it to my dealership to get checked out. They couldn't find anything wrong, and I had them replace the bulb again. Now, for the third time since I bought the vehicle in April or May of 2024, I have to replace the passenger-side bulb again. I'm returning to the dealership to see if there's anything else to look for, but a quick internet search shows that there are lots of others experiencing this same problem without any kind of solution in sight. This is obviously not normal.
Corrective Action:
Simply put, the headlights repeatedly blow out with no apparent reason found. Bulbs have been changed multiple times personally and by professionals -- both headlights went out nearly simultaneously in September of 2024 and I replaced the bulbs myself, assuming it was a fluke or the bulbs had simply aged out. At the beginning of March, 2025, the passenger-side bulb went out again and I brought it to my dealership to get checked out. They couldn't find anything wrong, and I had them replace the bulb again. Now, for the third time since I bought the vehicle in April or May of 2024, I have to replace the passenger-side bulb again. I'm returning to the dealership to see if there's anything else to look for, but a quick internet search shows that there are lots of others experiencing this same problem without any kind of solution in sight. This is obviously not normal.
Additional Notes:
Simply put, the headlights repeatedly blow out with no apparent reason found. Bulbs have been changed multiple times personally and by professionals -- both headlights went out nearly simultaneously in September of 2024 and I replaced the bulbs myself, assuming it was a fluke or the bulbs had simply aged out. At the beginning of March, 2025, the passenger-side bulb went out again and I brought it to my dealership to get checked out. They couldn't find anything wrong, and I had them replace the bulb again. Now, for the third time since I bought the vehicle in April or May of 2024, I have to replace the passenger-side bulb again. I'm returning to the dealership to see if there's anything else to look for, but a quick internet search shows that there are lots of others experiencing this same problem without any kind of solution in sight. This is obviously not normal.
Mfg Campaign: 11651545
Recall Date: Mar 30, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On April 30th had an oil change performed on my vehicle at the Ford service center on Tuesday. Shortly after, I began experiencing issues with the car struggling to start. By Thursday, my check engine light came on, I took it back in, left it at Ford, they were going to look at it on May 6th did not hear back until May 7th, revealed coolant mixing with the engine oil, indicating an internal engine issue. I had my car towed to Expert Transmission, and they revealed. Upon further inspection, the following diagnostic trouble codes were stored in the ECM: P0217 – Engine Overheating P0302 – Cylinder 2 Misfire P0316 – Misfire Detected at Startup P06E9 – Fuel Injector Control Performance P1026 – Fuel Injection System Malfunction Additionally, during repairs, my fuel injectors were found to be clogged with debris, requiring replacement along with the engine. Given that these issues arose immediately after the oil change.
Corrective Action:
On April 30th had an oil change performed on my vehicle at the Ford service center on Tuesday. Shortly after, I began experiencing issues with the car struggling to start. By Thursday, my check engine light came on, I took it back in, left it at Ford, they were going to look at it on May 6th did not hear back until May 7th, revealed coolant mixing with the engine oil, indicating an internal engine issue. I had my car towed to Expert Transmission, and they revealed. Upon further inspection, the following diagnostic trouble codes were stored in the ECM: P0217 – Engine Overheating P0302 – Cylinder 2 Misfire P0316 – Misfire Detected at Startup P06E9 – Fuel Injector Control Performance P1026 – Fuel Injection System Malfunction Additionally, during repairs, my fuel injectors were found to be clogged with debris, requiring replacement along with the engine. Given that these issues arose immediately after the oil change.
Additional Notes:
On April 30th had an oil change performed on my vehicle at the Ford service center on Tuesday. Shortly after, I began experiencing issues with the car struggling to start. By Thursday, my check engine light came on, I took it back in, left it at Ford, they were going to look at it on May 6th did not hear back until May 7th, revealed coolant mixing with the engine oil, indicating an internal engine issue. I had my car towed to Expert Transmission, and they revealed. Upon further inspection, the following diagnostic trouble codes were stored in the ECM: P0217 – Engine Overheating P0302 – Cylinder 2 Misfire P0316 – Misfire Detected at Startup P06E9 – Fuel Injector Control Performance P1026 – Fuel Injection System Malfunction Additionally, during repairs, my fuel injectors were found to be clogged with debris, requiring replacement along with the engine. Given that these issues arose immediately after the oil change.
Mfg Campaign: 11650985
Recall Date: Mar 27, 2025
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I finally was able to get my Ford Escape into a Ford dealership to be inspected and they confirmed that I will need an entire engine replacement because coolant is leaking into cylinder 3. This is exactly the same engine Ford recalled on the 1.5 but not on the 2.0 yet and my Escape is a 2.0. When I spoke to the Ford Company I was given a case number and told it would take several weeks for Ford to send me a letter to see if they will assist in the repair or not. As a [XXX] this is our only vehicle and I'm honestly at a loss as to what I will do without a car for several weeks. My safety and the safety of my children are at risk because if I do try to drive the car until I hear from Ford it stalls in the lower gears leaving us at risk of being hit if I pull out and the Escape doesn't engage fast enough. We are also in danger because if I am not daily putting anti-freeze into the car Ford states that the engine might catch fire. Yes, the vehicle was inspected by Pierre Ford yesterday, Monday, March 24, 2025. I have had an engine light on for a few months and have had to start adding anti-freeze on a regular basis but it was about 2 weeks ago when I had a warning pop up on the digital dash stating, "Engine Fault Service Now". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I finally was able to get my Ford Escape into a Ford dealership to be inspected and they confirmed that I will need an entire engine replacement because coolant is leaking into cylinder 3. This is exactly the same engine Ford recalled on the 1.5 but not on the 2.0 yet and my Escape is a 2.0. When I spoke to the Ford Company I was given a case number and told it would take several weeks for Ford to send me a letter to see if they will assist in the repair or not. As a [XXX] this is our only vehicle and I'm honestly at a loss as to what I will do without a car for several weeks. My safety and the safety of my children are at risk because if I do try to drive the car until I hear from Ford it stalls in the lower gears leaving us at risk of being hit if I pull out and the Escape doesn't engage fast enough. We are also in danger because if I am not daily putting anti-freeze into the car Ford states that the engine might catch fire. Yes, the vehicle was inspected by Pierre Ford yesterday, Monday, March 24, 2025. I have had an engine light on for a few months and have had to start adding anti-freeze on a regular basis but it was about 2 weeks ago when I had a warning pop up on the digital dash stating, "Engine Fault Service Now". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I finally was able to get my Ford Escape into a Ford dealership to be inspected and they confirmed that I will need an entire engine replacement because coolant is leaking into cylinder 3. This is exactly the same engine Ford recalled on the 1.5 but not on the 2.0 yet and my Escape is a 2.0. When I spoke to the Ford Company I was given a case number and told it would take several weeks for Ford to send me a letter to see if they will assist in the repair or not. As a [XXX] this is our only vehicle and I'm honestly at a loss as to what I will do without a car for several weeks. My safety and the safety of my children are at risk because if I do try to drive the car until I hear from Ford it stalls in the lower gears leaving us at risk of being hit if I pull out and the Escape doesn't engage fast enough. We are also in danger because if I am not daily putting anti-freeze into the car Ford states that the engine might catch fire. Yes, the vehicle was inspected by Pierre Ford yesterday, Monday, March 24, 2025. I have had an engine light on for a few months and have had to start adding anti-freeze on a regular basis but it was about 2 weeks ago when I had a warning pop up on the digital dash stating, "Engine Fault Service Now". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11650429
Recall Date: Mar 25, 2025
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic related the failure to an unknown recall and referred the contact to the dealer for the recall repair. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the related recall. The dealer informed the contact that upon test-driving the vehicle, there was smoke coming out from an undisclosed location. The dealer determined that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic related the failure to an unknown recall and referred the contact to the dealer for the recall repair. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the related recall. The dealer informed the contact that upon test-driving the vehicle, there was smoke coming out from an undisclosed location. The dealer determined that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant intrusion into the engine. The mechanic related the failure to an unknown recall and referred the contact to the dealer for the recall repair. The vehicle was taken to the dealer, where the contact was informed that the VIN was not included in the related recall. The dealer informed the contact that upon test-driving the vehicle, there was smoke coming out from an undisclosed location. The dealer determined that the engine needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 82,000.
Mfg Campaign: 11650565
Recall Date: Mar 25, 2025
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Powertrain failure for 2019 Ford Escape. Car was not accelerating correctly in main highway traffic. The car was diagnosed by Holman Ford in Sicklerville, NJ. Torque converter clutch broke down and transferred the metallic material into the transmission causing damage leading to failure. No warning signs/messages/ or symptoms. This has been confirmed to be a re-occurring issue for Ford Escape owners.
Corrective Action:
Powertrain failure for 2019 Ford Escape. Car was not accelerating correctly in main highway traffic. The car was diagnosed by Holman Ford in Sicklerville, NJ. Torque converter clutch broke down and transferred the metallic material into the transmission causing damage leading to failure. No warning signs/messages/ or symptoms. This has been confirmed to be a re-occurring issue for Ford Escape owners.
Additional Notes:
Powertrain failure for 2019 Ford Escape. Car was not accelerating correctly in main highway traffic. The car was diagnosed by Holman Ford in Sicklerville, NJ. Torque converter clutch broke down and transferred the metallic material into the transmission causing damage leading to failure. No warning signs/messages/ or symptoms. This has been confirmed to be a re-occurring issue for Ford Escape owners.
Mfg Campaign: 11649471
Recall Date: Mar 20, 2025
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