Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 21S10
Recall Date: Mar 10, 2021
Consumer Complaints
539 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Mfg Campaign: 11615493
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 30,000.
Mfg Campaign: 11615493
Recall Date: Sep 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was previously repaired at a local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact stated that while attempting to accelerate, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken back to the same local dealer where it was diagnosed that the torque convertor might need to be replaced. The vehicle was left at the local dealer for further repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was previously repaired at a local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact stated that while attempting to accelerate, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken back to the same local dealer where it was diagnosed that the torque convertor might need to be replaced. The vehicle was left at the local dealer for further repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that the vehicle was previously repaired at a local dealer where it was diagnosed and determined that the torque convertor needed to be replaced. The contact stated that while attempting to accelerate, the vehicle was shuddering. There was no warning light illuminated. The vehicle was taken back to the same local dealer where it was diagnosed that the torque convertor might need to be replaced. The vehicle was left at the local dealer for further repairs. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.
Mfg Campaign: 11615255
Recall Date: Sep 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Symptoms include sputtering and not seeming to shirt when accelerating.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Symptoms include sputtering and not seeming to shirt when accelerating.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The torque converter is going out - this will be the 3rd time we will have replaced it. How was your safety or the safety of others put at risk? The car sputters and does not shift correctly. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, at the Ford dealer each time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? By Ford Dealer Mechanics. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Symptoms include sputtering and not seeming to shirt when accelerating.
Mfg Campaign: 11614838
Recall Date: Sep 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine has a coolant intrusion! This model had a recall for a faulty engine 2 years ago. Many other Escape owners are reporting the same issue I am having. Ford replaced a faulty engine with another faulty engine....
Corrective Action:
Engine has a coolant intrusion! This model had a recall for a faulty engine 2 years ago. Many other Escape owners are reporting the same issue I am having. Ford replaced a faulty engine with another faulty engine....
Additional Notes:
Engine has a coolant intrusion! This model had a recall for a faulty engine 2 years ago. Many other Escape owners are reporting the same issue I am having. Ford replaced a faulty engine with another faulty engine....
Mfg Campaign: 11614558
Recall Date: Sep 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Mfg Campaign: 11614482
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine and the engine hot warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact allowed the vehicle to cool down. The vehicle was driven to the residence. The following day, the contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 10 MPH. The contact stated that the engine overheated. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was being repaired. In addition, the contact was informed that the failure was due to a defect in manufacturing. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.
Mfg Campaign: 11614482
Recall Date: Sep 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This Ford Escape has a known engine problem that results in a spark plug seizing into the engine block. This known issue causes the motor to hesitate, run poorly, become sluggish and ultimately fail potentially in traffic. This concern becomes a danger to other drivers as well as the owner of the vehicle. The dealership immediately knew of the concern was aware of the problem when we called. It took them minute to confirm the problem and they stated to us, "we've seen this problem, on this specific engine a number of time." Ford is aware of the problem and provides some or no assistance to consumers. They are provide some assistance to my family, but I'm not sure why they are not fixing the known problem at Ford's total expense. This specific vehicle has 55,000 miles and is 2 month outside of the 60 month engine and drivetrain warranty. Ford customer service will not advance our conversation beyond the dealership requesting help for a known issue. My sisters safety was at risk before identifying the concern. Ford is making her pay $4700 and a 3 week car rental to repair for their known issue. This seems blatantly unfair and unsafe to consumers. sincerely
Corrective Action:
This Ford Escape has a known engine problem that results in a spark plug seizing into the engine block. This known issue causes the motor to hesitate, run poorly, become sluggish and ultimately fail potentially in traffic. This concern becomes a danger to other drivers as well as the owner of the vehicle. The dealership immediately knew of the concern was aware of the problem when we called. It took them minute to confirm the problem and they stated to us, "we've seen this problem, on this specific engine a number of time." Ford is aware of the problem and provides some or no assistance to consumers. They are provide some assistance to my family, but I'm not sure why they are not fixing the known problem at Ford's total expense. This specific vehicle has 55,000 miles and is 2 month outside of the 60 month engine and drivetrain warranty. Ford customer service will not advance our conversation beyond the dealership requesting help for a known issue. My sisters safety was at risk before identifying the concern. Ford is making her pay $4700 and a 3 week car rental to repair for their known issue. This seems blatantly unfair and unsafe to consumers. sincerely
Additional Notes:
This Ford Escape has a known engine problem that results in a spark plug seizing into the engine block. This known issue causes the motor to hesitate, run poorly, become sluggish and ultimately fail potentially in traffic. This concern becomes a danger to other drivers as well as the owner of the vehicle. The dealership immediately knew of the concern was aware of the problem when we called. It took them minute to confirm the problem and they stated to us, "we've seen this problem, on this specific engine a number of time." Ford is aware of the problem and provides some or no assistance to consumers. They are provide some assistance to my family, but I'm not sure why they are not fixing the known problem at Ford's total expense. This specific vehicle has 55,000 miles and is 2 month outside of the 60 month engine and drivetrain warranty. Ford customer service will not advance our conversation beyond the dealership requesting help for a known issue. My sisters safety was at risk before identifying the concern. Ford is making her pay $4700 and a 3 week car rental to repair for their known issue. This seems blatantly unfair and unsafe to consumers. sincerely
Mfg Campaign: 11614156
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving on three occasions at 55 MPH, the engine overheated. The vehicle was steered to the side of the road. The check engine warning light illuminated, and the low coolant message was displayed. The vehicle was towed to a dealer three times where it was diagnosed that the water pump and gasket screws needed to be replaced. The vehicle was repaired but the failure reoccurred. The failure mileage was 68,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving on three occasions at 55 MPH, the engine overheated. The vehicle was steered to the side of the road. The check engine warning light illuminated, and the low coolant message was displayed. The vehicle was towed to a dealer three times where it was diagnosed that the water pump and gasket screws needed to be replaced. The vehicle was repaired but the failure reoccurred. The failure mileage was 68,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving on three occasions at 55 MPH, the engine overheated. The vehicle was steered to the side of the road. The check engine warning light illuminated, and the low coolant message was displayed. The vehicle was towed to a dealer three times where it was diagnosed that the water pump and gasket screws needed to be replaced. The vehicle was repaired but the failure reoccurred. The failure mileage was 68,000.
Mfg Campaign: 11614276
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was a misfire, and the contact also noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was a misfire, and the contact also noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while starting the vehicle, there was a misfire, and the contact also noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11614070
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The 2.0 Ecoboost has a known defect than can cause coolant to leak into the pistons causing total engine failure. This could cause an accident due to lack of power and or loss of power while driving or crossing roads or highways. I have spoke to Ford techs and the dealership. Ford has admitted this issue and have failed to provide any type of repair or recall. My current 2019 is not showing symptoms but they could arrive at any moment. This is worrisome, knowing an issue could arrive that would put my family and myself at risk
Corrective Action:
The 2.0 Ecoboost has a known defect than can cause coolant to leak into the pistons causing total engine failure. This could cause an accident due to lack of power and or loss of power while driving or crossing roads or highways. I have spoke to Ford techs and the dealership. Ford has admitted this issue and have failed to provide any type of repair or recall. My current 2019 is not showing symptoms but they could arrive at any moment. This is worrisome, knowing an issue could arrive that would put my family and myself at risk
Additional Notes:
The 2.0 Ecoboost has a known defect than can cause coolant to leak into the pistons causing total engine failure. This could cause an accident due to lack of power and or loss of power while driving or crossing roads or highways. I have spoke to Ford techs and the dealership. Ford has admitted this issue and have failed to provide any type of repair or recall. My current 2019 is not showing symptoms but they could arrive at any moment. This is worrisome, knowing an issue could arrive that would put my family and myself at risk
Mfg Campaign: 11613894
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle started shaking abnormally. The contact pulled over to the side of the road and allowed the vehicle to cool off before continuing to drive home at slow speeds. The vehicle was towed to the dealer where it was diagnosed and determined that coolant was leaking into cylinders #2 and #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the contact was unable to retrieve the vehicle due to lack of coverage for the repair. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 55,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle started shaking abnormally. The contact pulled over to the side of the road and allowed the vehicle to cool off before continuing to drive home at slow speeds. The vehicle was towed to the dealer where it was diagnosed and determined that coolant was leaking into cylinders #2 and #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the contact was unable to retrieve the vehicle due to lack of coverage for the repair. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 55,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated, and the vehicle started shaking abnormally. The contact pulled over to the side of the road and allowed the vehicle to cool off before continuing to drive home at slow speeds. The vehicle was towed to the dealer where it was diagnosed and determined that coolant was leaking into cylinders #2 and #3, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired; however, the contact was unable to retrieve the vehicle due to lack of coverage for the repair. The manufacturer was made aware of the failure and confirmed there was no recall on the VIN. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 55,000.
Mfg Campaign: 11612730
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
On Monday [XXX], my wife was driving her 2019 FORD ESCAPE SPORT WG. She received an alert on the dashboard that her car was overheating. She stopped at a parking lot and the car was towed to our mechanic. His diagnostic was this, "Your car has random misfire codes (P0300). We found antifreeze (coolant) in cylinder #3. This is basically what the extended warranty should cover." Steve Yun - VP of Operations,Decatur Auto Repair and Body Inc,301 Dekalb Industrial Way,Decatur, GA The vehicle is now with Ford FIve Star Dealership in Stone Mountain, Georgia and they are refusing to repair the vehicle because it is not covered by the extended warranty. NOTE: When I spoke with customer service at Ford Corporate - at this number ((800) 392-3673) - we were also informed that our vehicle was not covered because our specific vehicle was over the five year warranty date (July 2) and there was not an extended warranty assigned to the VIN#. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
On Monday [XXX], my wife was driving her 2019 FORD ESCAPE SPORT WG. She received an alert on the dashboard that her car was overheating. She stopped at a parking lot and the car was towed to our mechanic. His diagnostic was this, "Your car has random misfire codes (P0300). We found antifreeze (coolant) in cylinder #3. This is basically what the extended warranty should cover." Steve Yun - VP of Operations,Decatur Auto Repair and Body Inc,301 Dekalb Industrial Way,Decatur, GA The vehicle is now with Ford FIve Star Dealership in Stone Mountain, Georgia and they are refusing to repair the vehicle because it is not covered by the extended warranty. NOTE: When I spoke with customer service at Ford Corporate - at this number ((800) 392-3673) - we were also informed that our vehicle was not covered because our specific vehicle was over the five year warranty date (July 2) and there was not an extended warranty assigned to the VIN#. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
On Monday [XXX], my wife was driving her 2019 FORD ESCAPE SPORT WG. She received an alert on the dashboard that her car was overheating. She stopped at a parking lot and the car was towed to our mechanic. His diagnostic was this, "Your car has random misfire codes (P0300). We found antifreeze (coolant) in cylinder #3. This is basically what the extended warranty should cover." Steve Yun - VP of Operations,Decatur Auto Repair and Body Inc,301 Dekalb Industrial Way,Decatur, GA The vehicle is now with Ford FIve Star Dealership in Stone Mountain, Georgia and they are refusing to repair the vehicle because it is not covered by the extended warranty. NOTE: When I spoke with customer service at Ford Corporate - at this number ((800) 392-3673) - we were also informed that our vehicle was not covered because our specific vehicle was over the five year warranty date (July 2) and there was not an extended warranty assigned to the VIN#. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612824
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
AT 78,000 MILES THE WATER PUMP WENT OUT AND TURBO BLEW LODGING PARTS IN CYLINDER 2. DRIVING DOWN THE HIGHWAY AT 70 MPH WHEN IT HAPPENED. CAR SHUT DOWN AND WAS BARELY ABLE TO GET IT OFF THE ROADWAY. HAD TO BE TOWED.
Corrective Action:
AT 78,000 MILES THE WATER PUMP WENT OUT AND TURBO BLEW LODGING PARTS IN CYLINDER 2. DRIVING DOWN THE HIGHWAY AT 70 MPH WHEN IT HAPPENED. CAR SHUT DOWN AND WAS BARELY ABLE TO GET IT OFF THE ROADWAY. HAD TO BE TOWED.
Additional Notes:
AT 78,000 MILES THE WATER PUMP WENT OUT AND TURBO BLEW LODGING PARTS IN CYLINDER 2. DRIVING DOWN THE HIGHWAY AT 70 MPH WHEN IT HAPPENED. CAR SHUT DOWN AND WAS BARELY ABLE TO GET IT OFF THE ROADWAY. HAD TO BE TOWED.
Mfg Campaign: 11612578
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion Ford put these vehicles out knowing this was an issue.
Corrective Action:
Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion Ford put these vehicles out knowing this was an issue.
Additional Notes:
Customer Satisfaction Program 21N12 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion Ford put these vehicles out knowing this was an issue.
Mfg Campaign: 11611650
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated that while driving up an incline at approximately 30 MPH, there was a loud clanking sound coming from the engine compartment. The contact stated that the vehicle started to shudder and vibrate with the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the failure was caused by coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 90,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated that while driving up an incline at approximately 30 MPH, there was a loud clanking sound coming from the engine compartment. The contact stated that the vehicle started to shudder and vibrate with the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the failure was caused by coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 90,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated that while driving up an incline at approximately 30 MPH, there was a loud clanking sound coming from the engine compartment. The contact stated that the vehicle started to shudder and vibrate with the check engine warning light illuminated. The vehicle was taken to the local mechanic to be diagnosed. The contact was informed that the failure was caused by coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The local dealer was not contacted. The failure mileage was 90,000.
Mfg Campaign: 11611320
Recall Date: Aug 28, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Noticed vehicle was admitting black and grey smoke on cold start. Took vehicle to local automotive service center. They conducted a Level 1 Test - leak down testing. They found that coolant was infiltrating the engine. The cylinders are showing scoring. The repair would consist of replacing the engine at a cost of $13,000. This is apparently a known defect for this engine.
Corrective Action:
Noticed vehicle was admitting black and grey smoke on cold start. Took vehicle to local automotive service center. They conducted a Level 1 Test - leak down testing. They found that coolant was infiltrating the engine. The cylinders are showing scoring. The repair would consist of replacing the engine at a cost of $13,000. This is apparently a known defect for this engine.
Additional Notes:
Noticed vehicle was admitting black and grey smoke on cold start. Took vehicle to local automotive service center. They conducted a Level 1 Test - leak down testing. They found that coolant was infiltrating the engine. The cylinders are showing scoring. The repair would consist of replacing the engine at a cost of $13,000. This is apparently a known defect for this engine.
Mfg Campaign: 11610816
Recall Date: Aug 26, 2024
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11610481
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11610481
Recall Date: Aug 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2019 Ford Escape. The contact stated when the vehicle was cold started, the engine was idling rough but then started running normally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that prior to the check engine warning light being illuminated, the contact had been adding coolant to the coolant reservoir every several weeks. The contact had not observed any coolant leaks on the driveway. The manufacturer was informed of the failure. The failure mileage was approximately 57,000.
Corrective Action:
The contact owns a 2019 Ford Escape. The contact stated when the vehicle was cold started, the engine was idling rough but then started running normally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that prior to the check engine warning light being illuminated, the contact had been adding coolant to the coolant reservoir every several weeks. The contact had not observed any coolant leaks on the driveway. The manufacturer was informed of the failure. The failure mileage was approximately 57,000.
Additional Notes:
The contact owns a 2019 Ford Escape. The contact stated when the vehicle was cold started, the engine was idling rough but then started running normally. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that prior to the check engine warning light being illuminated, the contact had been adding coolant to the coolant reservoir every several weeks. The contact had not observed any coolant leaks on the driveway. The manufacturer was informed of the failure. The failure mileage was approximately 57,000.
Mfg Campaign: 11609630
Recall Date: Aug 20, 2024
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Valencia, CA • 36 yrs
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