Complaints & Recalls
Official Safety Recalls - Important!
61 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 F-150, Expedition, and Lincoln Navigator vehicles. The brake master cylinder may allow brake fluid to leak from the front wheel circuit into the brake booster.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1- 888-275-9171) or go to www.safercar.gov.
Mfg Campaign: 25S37
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-888-275-9171), or go to www.nhtsa.gov.
Mfg Campaign: 25S31
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 24C39
Recall Date: Nov 8, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24S06
Recall Date: Feb 9, 2024
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23C20
Recall Date: Jun 9, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Lincoln Navigator, and Ford Expedition vehicles. The second row center seat track assemblies may be missing one or both of the J-Channel reinforcement brackets, possibly allowing the seat to move in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S37
Recall Date: Nov 14, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition, F-150, and Lincoln Navigator vehicles equipped with 3.5L GTDI V6 engines. These vehicles have high pressure fuel pump assemblies with welds that can fracture, which may cause an oil or fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S17
Recall Date: Jun 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 F-650 and F-750 vehicles equipped with 6-speed automatic transmissions and 2018 Ford F-150 and Expedition vehicles equipped with 10-speed automatic transmissions (excluding Expedition vehicles with a Rotary Gear Shift Dial on the console). The gear shift cable clip may not be properly seated, allowing the transmission to be in a different gear than indicated by the gear shift lever position.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S10
Recall Date: Apr 4, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford F-150 and 2018 Ford Expedition and Mustang and Lincoln Navigator vehicles equipped with 10-speed automatic transmissions. A roll pin may not have been installed in the transmission, potentially causing a loss of the "Park" function.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S09
Recall Date: Apr 4, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Ford Expedition and Lincoln Navigator vehicles. The second row window control modules may intermittently stop the movement of the power window. If something, such as a finger, is pinched by the window glass, the stopped window control module may prevent the window from automatically reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18C01
Recall Date: Jan 16, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2018 Expedition vehicles. The second row outboard seats may have excessive forward adjustment capability and/or may have an improperly installed bolt that secures the seat back to the seat base. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints", number 207, "Seating Systems", and number 210, "Seat Belt Anchorage System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C20
Recall Date: Dec 1, 2017
Consumer Complaints
396 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Corrective Action:
Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Additional Notes:
Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Mfg Campaign: 11471576
Recall Date: Jun 29, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Corrective Action:
Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Additional Notes:
Driving thru Atlanta traffic stop and go . One time I took off and all of a sudden vehicle jerk and didn’t go . NExt time it lunged forward . I notice the vehicle shutters between 20-30mph Tried to get a appointment with ford nothing available till august . Went to Panama City shopping the other day with my son he could not believe how bad the vehicle lunges sometimes and sometimes it stalls before take off . Makes me very nervous to drive am I gonna get stranded in heavy traffic ? Call ford they said needs PCM reprogrammed she tried to make appt to no avail . She knew what I was talking bout when I called her .said you need to get it in right of way .Well dealerships say they are months out what do I do now . Ford is a disgrace 80,000 for vehicle and I have had numerous issues
Mfg Campaign: 11471576
Recall Date: Jun 29, 2022
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle to pull out of a parking lot, he heard an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact was able to drive home safely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the cam-phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle to pull out of a parking lot, he heard an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact was able to drive home safely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the cam-phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated while starting the vehicle to pull out of a parking lot, he heard an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact was able to drive home safely. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the cam-phaser needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Mfg Campaign: 11468232
Recall Date: Jun 8, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Left front strut leaked and back two struts provide very minimal dampening, which combined created a dangerous situation when banking on the interstate and hitting minimal bumps. When on the interstate at 65-70mph, if any bumps (e.g., bridge/overpass joints) are driven over the truck bounces wildly 5-8 times and the body twists, making it feel as though the truck is on the limit of controllability.
Corrective Action:
Left front strut leaked and back two struts provide very minimal dampening, which combined created a dangerous situation when banking on the interstate and hitting minimal bumps. When on the interstate at 65-70mph, if any bumps (e.g., bridge/overpass joints) are driven over the truck bounces wildly 5-8 times and the body twists, making it feel as though the truck is on the limit of controllability.
Additional Notes:
Left front strut leaked and back two struts provide very minimal dampening, which combined created a dangerous situation when banking on the interstate and hitting minimal bumps. When on the interstate at 65-70mph, if any bumps (e.g., bridge/overpass joints) are driven over the truck bounces wildly 5-8 times and the body twists, making it feel as though the truck is on the limit of controllability.
Mfg Campaign: 11466680
Recall Date: May 30, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
During a routine trip on the highway, as I was trying to overtake a vehicle the SUV shifted from 10th gear to 1st and locked up the wheels. This left my vehicle unable to move for a few seconds while on the highway. I lost all throttle response, the vehicle lit up the wrench icon on the dash. The issue has been replicated at the ford dealership and there are currently 3 others in for repair for the same issue.
Corrective Action:
During a routine trip on the highway, as I was trying to overtake a vehicle the SUV shifted from 10th gear to 1st and locked up the wheels. This left my vehicle unable to move for a few seconds while on the highway. I lost all throttle response, the vehicle lit up the wrench icon on the dash. The issue has been replicated at the ford dealership and there are currently 3 others in for repair for the same issue.
Additional Notes:
During a routine trip on the highway, as I was trying to overtake a vehicle the SUV shifted from 10th gear to 1st and locked up the wheels. This left my vehicle unable to move for a few seconds while on the highway. I lost all throttle response, the vehicle lit up the wrench icon on the dash. The issue has been replicated at the ford dealership and there are currently 3 others in for repair for the same issue.
Mfg Campaign: 11463783
Recall Date: May 8, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
During a recent oil change at 14299 miles (04/28/2022), I was told that the rear brake pads were dangerously low and had to be replaced immediately. I previously had an oil change and inspection by the same dealership on 11/17/2021 (10986 miles) and 6/22/2021 at 8685 miles and the brakes were checked ok with no mention of any wear whatsoever. When I asked the service manager what could have caused such a rapid deterioration of the brake pads, I was given a shoulder shake and was told that they didn’t find a problem like calipers sticking and things just happen. This car new with only a couple hundred miles on it when we bought it from the same dealer. My concern is that, at this low mileage, I could have gone longer before I brought it in for an oil change and inspection and, if the pads were that bad, we could have been in a very serious accident. The dealership non-concern about the seriousness of the defect/problem is very concerning. The service facility was QuickLane at Jones Ford, 5757 Rivers Avenue, North Charleston, SC. THE CONSUMER BELIEVED THE USE OF THE CRUISE CONTROL WAS THE CAUSE OF THE BRAKE PADS' RAPID DETERIORATION.
Corrective Action:
During a recent oil change at 14299 miles (04/28/2022), I was told that the rear brake pads were dangerously low and had to be replaced immediately. I previously had an oil change and inspection by the same dealership on 11/17/2021 (10986 miles) and 6/22/2021 at 8685 miles and the brakes were checked ok with no mention of any wear whatsoever. When I asked the service manager what could have caused such a rapid deterioration of the brake pads, I was given a shoulder shake and was told that they didn’t find a problem like calipers sticking and things just happen. This car new with only a couple hundred miles on it when we bought it from the same dealer. My concern is that, at this low mileage, I could have gone longer before I brought it in for an oil change and inspection and, if the pads were that bad, we could have been in a very serious accident. The dealership non-concern about the seriousness of the defect/problem is very concerning. The service facility was QuickLane at Jones Ford, 5757 Rivers Avenue, North Charleston, SC. THE CONSUMER BELIEVED THE USE OF THE CRUISE CONTROL WAS THE CAUSE OF THE BRAKE PADS' RAPID DETERIORATION.
Additional Notes:
During a recent oil change at 14299 miles (04/28/2022), I was told that the rear brake pads were dangerously low and had to be replaced immediately. I previously had an oil change and inspection by the same dealership on 11/17/2021 (10986 miles) and 6/22/2021 at 8685 miles and the brakes were checked ok with no mention of any wear whatsoever. When I asked the service manager what could have caused such a rapid deterioration of the brake pads, I was given a shoulder shake and was told that they didn’t find a problem like calipers sticking and things just happen. This car new with only a couple hundred miles on it when we bought it from the same dealer. My concern is that, at this low mileage, I could have gone longer before I brought it in for an oil change and inspection and, if the pads were that bad, we could have been in a very serious accident. The dealership non-concern about the seriousness of the defect/problem is very concerning. The service facility was QuickLane at Jones Ford, 5757 Rivers Avenue, North Charleston, SC. THE CONSUMER BELIEVED THE USE OF THE CRUISE CONTROL WAS THE CAUSE OF THE BRAKE PADS' RAPID DETERIORATION.
Mfg Campaign: 11463319
Recall Date: May 4, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
When getting things out of the Rear Cargo area the Lift Gate has come down unexpectedly and hit Me in the head. Several times the Rear Lift gate randomly opens when exiting or entering the car. Has hit my spouse and has come close to hitting other person walking in back of the vehicle. The Lift Gate came open barely missing the vehicle parked behind it. Would of damaged both vehicles Renegade Super C $300,000 and the Ford Expedition $85,000 along with possibly pinning and injuring the person behind the vehicle. Took the vehicle to a Ford Dealer and they ran diagnostic tests and looked for any faults and found nothing. We feel like we are driving a ticking time bomb and just missing a bullet each time we go to use the vehicle. Need immediate attention-
Corrective Action:
When getting things out of the Rear Cargo area the Lift Gate has come down unexpectedly and hit Me in the head. Several times the Rear Lift gate randomly opens when exiting or entering the car. Has hit my spouse and has come close to hitting other person walking in back of the vehicle. The Lift Gate came open barely missing the vehicle parked behind it. Would of damaged both vehicles Renegade Super C $300,000 and the Ford Expedition $85,000 along with possibly pinning and injuring the person behind the vehicle. Took the vehicle to a Ford Dealer and they ran diagnostic tests and looked for any faults and found nothing. We feel like we are driving a ticking time bomb and just missing a bullet each time we go to use the vehicle. Need immediate attention-
Additional Notes:
When getting things out of the Rear Cargo area the Lift Gate has come down unexpectedly and hit Me in the head. Several times the Rear Lift gate randomly opens when exiting or entering the car. Has hit my spouse and has come close to hitting other person walking in back of the vehicle. The Lift Gate came open barely missing the vehicle parked behind it. Would of damaged both vehicles Renegade Super C $300,000 and the Ford Expedition $85,000 along with possibly pinning and injuring the person behind the vehicle. Took the vehicle to a Ford Dealer and they ran diagnostic tests and looked for any faults and found nothing. We feel like we are driving a ticking time bomb and just missing a bullet each time we go to use the vehicle. Need immediate attention-
Mfg Campaign: 11463242
Recall Date: May 3, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford had a recall on this vehicle for Powertrain Control Module (PCM) Reprogram For Cam Phaser Rattle. I returned this vehicle to the dealer on 1/19/20 (37,830 miles on vehicle) the "VCT phasers" were replaced when the parts came in (2/2020). Earlier this month the same "rattle" started again. Returned to dealer on 4/11/22, they reprogramed (21B10) and said it was repaired. It was not and I returned the vehicle to the dealer on 4/19/22. Ford has identified the "rattle" as the same problem, however they are stating that they are NOT responsible because the vehicle is now "out of warranty" (96,229 miles). How does that happen that a vehicle recall that Ford fails to repair in the first place is now not their responsibility to repair?!!!
Corrective Action:
Ford had a recall on this vehicle for Powertrain Control Module (PCM) Reprogram For Cam Phaser Rattle. I returned this vehicle to the dealer on 1/19/20 (37,830 miles on vehicle) the "VCT phasers" were replaced when the parts came in (2/2020). Earlier this month the same "rattle" started again. Returned to dealer on 4/11/22, they reprogramed (21B10) and said it was repaired. It was not and I returned the vehicle to the dealer on 4/19/22. Ford has identified the "rattle" as the same problem, however they are stating that they are NOT responsible because the vehicle is now "out of warranty" (96,229 miles). How does that happen that a vehicle recall that Ford fails to repair in the first place is now not their responsibility to repair?!!!
Additional Notes:
Ford had a recall on this vehicle for Powertrain Control Module (PCM) Reprogram For Cam Phaser Rattle. I returned this vehicle to the dealer on 1/19/20 (37,830 miles on vehicle) the "VCT phasers" were replaced when the parts came in (2/2020). Earlier this month the same "rattle" started again. Returned to dealer on 4/11/22, they reprogramed (21B10) and said it was repaired. It was not and I returned the vehicle to the dealer on 4/19/22. Ford has identified the "rattle" as the same problem, however they are stating that they are NOT responsible because the vehicle is now "out of warranty" (96,229 miles). How does that happen that a vehicle recall that Ford fails to repair in the first place is now not their responsibility to repair?!!!
Mfg Campaign: 11462555
Recall Date: Apr 28, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
The door opened while driving due to the latch on the rear passenger door popped open. The door now will not stay latched closed. It just continues to stay open. My daughter could have fallen out of the car while we were driving because of this.
Corrective Action:
The door opened while driving due to the latch on the rear passenger door popped open. The door now will not stay latched closed. It just continues to stay open. My daughter could have fallen out of the car while we were driving because of this.
Additional Notes:
The door opened while driving due to the latch on the rear passenger door popped open. The door now will not stay latched closed. It just continues to stay open. My daughter could have fallen out of the car while we were driving because of this.
Mfg Campaign: 11459620
Recall Date: Apr 4, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The lug nuts swell and thus disable the lug wrench or any standard socket from removal. This has prevented me from changing tire or brakes because I can't remove the wheel.
Corrective Action:
The lug nuts swell and thus disable the lug wrench or any standard socket from removal. This has prevented me from changing tire or brakes because I can't remove the wheel.
Additional Notes:
The lug nuts swell and thus disable the lug wrench or any standard socket from removal. This has prevented me from changing tire or brakes because I can't remove the wheel.
Mfg Campaign: 11458442
Recall Date: Mar 26, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford has issued an extended warranty for an issue that is clearly a manufacturing issue within their 3.5 ecoboost engine, currently their program is for the replacement of the cam phasers, but they only replace them if the vehicle is under 70k miles on it, if it's pass that mileage the cost goes to the customer, which seems unfair practice as ford have stated that there is a fault with their cam phasers in the engine, but don't have to do a full recall because they give an "extended" warranty which if the vehicle is pass a certain mileage and of no fault of the customer they are allowed to pass the fault to the customers for a factory problem. This issue should be of concern as it can cause the vehicle to go off time and the engine to lock up and cause accidents, harm or even death.
Corrective Action:
Ford has issued an extended warranty for an issue that is clearly a manufacturing issue within their 3.5 ecoboost engine, currently their program is for the replacement of the cam phasers, but they only replace them if the vehicle is under 70k miles on it, if it's pass that mileage the cost goes to the customer, which seems unfair practice as ford have stated that there is a fault with their cam phasers in the engine, but don't have to do a full recall because they give an "extended" warranty which if the vehicle is pass a certain mileage and of no fault of the customer they are allowed to pass the fault to the customers for a factory problem. This issue should be of concern as it can cause the vehicle to go off time and the engine to lock up and cause accidents, harm or even death.
Additional Notes:
Ford has issued an extended warranty for an issue that is clearly a manufacturing issue within their 3.5 ecoboost engine, currently their program is for the replacement of the cam phasers, but they only replace them if the vehicle is under 70k miles on it, if it's pass that mileage the cost goes to the customer, which seems unfair practice as ford have stated that there is a fault with their cam phasers in the engine, but don't have to do a full recall because they give an "extended" warranty which if the vehicle is pass a certain mileage and of no fault of the customer they are allowed to pass the fault to the customers for a factory problem. This issue should be of concern as it can cause the vehicle to go off time and the engine to lock up and cause accidents, harm or even death.
Mfg Campaign: 11457756
Recall Date: Mar 22, 2022
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
When trying to change a flat, the factory provided lug wrench would not go onto the factory lug nuts. I was able to get to the tire shop and was advised of an on going issue with the ford lug nuts “swelling “ which in turn would not allow me to remove them to change the tire. After further digging there seems to be many many complaints of this same issue. It was recommended to purchase new ones that were not a two piece design as the OEM Ford ones are. I was told that this could and most likely would continue to happen and could even cause the wheel to come off in worst case scenario. I had to pay 195 dollars for a new set cause I had no other choice being on the road and away from home or a dealership
Corrective Action:
When trying to change a flat, the factory provided lug wrench would not go onto the factory lug nuts. I was able to get to the tire shop and was advised of an on going issue with the ford lug nuts “swelling “ which in turn would not allow me to remove them to change the tire. After further digging there seems to be many many complaints of this same issue. It was recommended to purchase new ones that were not a two piece design as the OEM Ford ones are. I was told that this could and most likely would continue to happen and could even cause the wheel to come off in worst case scenario. I had to pay 195 dollars for a new set cause I had no other choice being on the road and away from home or a dealership
Additional Notes:
When trying to change a flat, the factory provided lug wrench would not go onto the factory lug nuts. I was able to get to the tire shop and was advised of an on going issue with the ford lug nuts “swelling “ which in turn would not allow me to remove them to change the tire. After further digging there seems to be many many complaints of this same issue. It was recommended to purchase new ones that were not a two piece design as the OEM Ford ones are. I was told that this could and most likely would continue to happen and could even cause the wheel to come off in worst case scenario. I had to pay 195 dollars for a new set cause I had no other choice being on the road and away from home or a dealership
Mfg Campaign: 11457793
Recall Date: Mar 22, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The auto start stop function failed to restart the engine in an intersection on three occasions. We entered the intersections waiting to make a left turn and the auto stop start turned the car off. When we picked up our foot off the break to complete the left turn and clear the intersection the auto stop start failed to restart the car. An error code came up that said "Auto Start/Stop Shift to P, then restart engine". We shifted to park and restarted the car to clear the intersection to blaring horns. Thankfully there wasn't an immediate need to clear the intersection due to oncoming traffic or we would have been clobbered.
Corrective Action:
The auto start stop function failed to restart the engine in an intersection on three occasions. We entered the intersections waiting to make a left turn and the auto stop start turned the car off. When we picked up our foot off the break to complete the left turn and clear the intersection the auto stop start failed to restart the car. An error code came up that said "Auto Start/Stop Shift to P, then restart engine". We shifted to park and restarted the car to clear the intersection to blaring horns. Thankfully there wasn't an immediate need to clear the intersection due to oncoming traffic or we would have been clobbered.
Additional Notes:
The auto start stop function failed to restart the engine in an intersection on three occasions. We entered the intersections waiting to make a left turn and the auto stop start turned the car off. When we picked up our foot off the break to complete the left turn and clear the intersection the auto stop start failed to restart the car. An error code came up that said "Auto Start/Stop Shift to P, then restart engine". We shifted to park and restarted the car to clear the intersection to blaring horns. Thankfully there wasn't an immediate need to clear the intersection due to oncoming traffic or we would have been clobbered.
Mfg Campaign: 11456516
Recall Date: Mar 13, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Corrective Action:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Additional Notes:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Mfg Campaign: 11451328
Recall Date: Feb 10, 2022
Ford Motor Company
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Corrective Action:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Additional Notes:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Mfg Campaign: 11451328
Recall Date: Feb 10, 2022
Ford Motor Company
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Corrective Action:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Additional Notes:
Drivers door would not close. Took 10 months for the new door latch to get shipped to my local Ford dealer . They charged us $ 708.00 to do the repair .
Mfg Campaign: 11451328
Recall Date: Feb 10, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The contact owns a 2018 Ford Expedition. The contact stated that she noticed fluid leaking from the rear of the vehicle while parked. The contact took the vehicle to the dealer where she was informed that the passenger’s side shock needed to be replaced. The contact had also taken the vehicle to an independent mechanic who confirmed the failure and gave her an estimate for the repair. The manufacturer was notified of the failure and a claim was filed. The contact was referred to NHTSA for assistance. The contact stated that she only does city driving and that a failure of this magnitude should not have happened this soon on a newer vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Corrective Action:
The contact owns a 2018 Ford Expedition. The contact stated that she noticed fluid leaking from the rear of the vehicle while parked. The contact took the vehicle to the dealer where she was informed that the passenger’s side shock needed to be replaced. The contact had also taken the vehicle to an independent mechanic who confirmed the failure and gave her an estimate for the repair. The manufacturer was notified of the failure and a claim was filed. The contact was referred to NHTSA for assistance. The contact stated that she only does city driving and that a failure of this magnitude should not have happened this soon on a newer vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Additional Notes:
The contact owns a 2018 Ford Expedition. The contact stated that she noticed fluid leaking from the rear of the vehicle while parked. The contact took the vehicle to the dealer where she was informed that the passenger’s side shock needed to be replaced. The contact had also taken the vehicle to an independent mechanic who confirmed the failure and gave her an estimate for the repair. The manufacturer was notified of the failure and a claim was filed. The contact was referred to NHTSA for assistance. The contact stated that she only does city driving and that a failure of this magnitude should not have happened this soon on a newer vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 44,000.
Mfg Campaign: 11446214
Recall Date: Jan 4, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Left front Strut was leaking at 7000, was replaced by ford. 12/6/2, the SUV has 27,800 miles and the same Strut is leaking again. The car is been only drive on city roads and freeway. I can see many people are complaining about the same issue.
Corrective Action:
Left front Strut was leaking at 7000, was replaced by ford. 12/6/2, the SUV has 27,800 miles and the same Strut is leaking again. The car is been only drive on city roads and freeway. I can see many people are complaining about the same issue.
Additional Notes:
Left front Strut was leaking at 7000, was replaced by ford. 12/6/2, the SUV has 27,800 miles and the same Strut is leaking again. The car is been only drive on city roads and freeway. I can see many people are complaining about the same issue.
Mfg Campaign: 11442935
Recall Date: Dec 6, 2021
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small trailer one time.
Corrective Action:
Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small trailer one time.
Additional Notes:
Vehicle has less that 40,000 miles on it. It has become almost uncontrollable if you hit any rough spots on the road. During the last oil change it was noted the rear shocks and struts were bad as well as the front struts. This is far to early for a vehicle to have these issues. It has never been off-road and only towed a small trailer one time.
Mfg Campaign: 11441677
Recall Date: Nov 25, 2021
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
The aluminum caps on the lug nuts swell making them impossible to remove with the standard lug wrench. Rather than equipping the vehicles with quality single piece lug nuts instead they are cheap lugs nuts with flimsy caps that are prone to early and premature failure. When I got a flat tire I was unable to remove the lug nuts with the standard lug wrench provided. What should have been a straightforward 1/2 hour tire change ended up being an over 4 hour ordeal on the side of the road. The only way to remove the lugs nuts was with a damaged lug extractor tool which I did not have at the time. The only way to get the tire changed was pay for a tow and then have all 24 lug nuts removed and replaced with better quality single piece nuts at a specialty shop at my expense.
Corrective Action:
The aluminum caps on the lug nuts swell making them impossible to remove with the standard lug wrench. Rather than equipping the vehicles with quality single piece lug nuts instead they are cheap lugs nuts with flimsy caps that are prone to early and premature failure. When I got a flat tire I was unable to remove the lug nuts with the standard lug wrench provided. What should have been a straightforward 1/2 hour tire change ended up being an over 4 hour ordeal on the side of the road. The only way to remove the lugs nuts was with a damaged lug extractor tool which I did not have at the time. The only way to get the tire changed was pay for a tow and then have all 24 lug nuts removed and replaced with better quality single piece nuts at a specialty shop at my expense.
Additional Notes:
The aluminum caps on the lug nuts swell making them impossible to remove with the standard lug wrench. Rather than equipping the vehicles with quality single piece lug nuts instead they are cheap lugs nuts with flimsy caps that are prone to early and premature failure. When I got a flat tire I was unable to remove the lug nuts with the standard lug wrench provided. What should have been a straightforward 1/2 hour tire change ended up being an over 4 hour ordeal on the side of the road. The only way to remove the lugs nuts was with a damaged lug extractor tool which I did not have at the time. The only way to get the tire changed was pay for a tow and then have all 24 lug nuts removed and replaced with better quality single piece nuts at a specialty shop at my expense.
Mfg Campaign: 11440325
Recall Date: Nov 13, 2021
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury