Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving to work on a Monday and the transmission light came on. I took it to the dealership for a diagnostic and the service advisor said the vehicle needs a clutch replacement. The warranty 19N08 has expired since the warranty start date was back in 2015. The warranty was 7 years of warranty start date or 100,000 miles. The car is 76,000 miles and I’m stuck without a car to drive to work and no money to repair the car. Please help me and extend the warranty for this one time repair.
Corrective Action:
I was driving to work on a Monday and the transmission light came on. I took it to the dealership for a diagnostic and the service advisor said the vehicle needs a clutch replacement. The warranty 19N08 has expired since the warranty start date was back in 2015. The warranty was 7 years of warranty start date or 100,000 miles. The car is 76,000 miles and I’m stuck without a car to drive to work and no money to repair the car. Please help me and extend the warranty for this one time repair.
Additional Notes:
I was driving to work on a Monday and the transmission light came on. I took it to the dealership for a diagnostic and the service advisor said the vehicle needs a clutch replacement. The warranty 19N08 has expired since the warranty start date was back in 2015. The warranty was 7 years of warranty start date or 100,000 miles. The car is 76,000 miles and I’m stuck without a car to drive to work and no money to repair the car. Please help me and extend the warranty for this one time repair.
Mfg Campaign: 11596146
Recall Date: Jun 24, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2016 Ford Focus Transmission Control Module Recall 14M02. I received a recall notice from Ford on my Transmission Control Module. I called Long-Lewis Ford in Muscle Shoals, Alabama in January 2024 and asked them when I could bring my car in for repair. I was told that I couldn't just bring it in, that I needed an appointment. Long-Lewis Ford called me on [XXX] and told me to bring my car in. I took it to Long-Lewis Ford on [XXX]. Long-Lewis Ford then parked my car outside in their parking lot for 54 days without doing anything to it. Long-Lewis Ford finally called me on [XXX] and told me to come and get my car. When I arrived at Long-Lewis Ford, the Long-Lewis Ford employee said "Here are your keys, but the car won't run. I tried to start my car, but the battery was dead from sitting in their parking lot for 54 days. I went to a parts store and bought a new battery. I installed the battery and my car started. On the way home I noticed that the transmission shift points were between 4,000 and 5,000 RPM's. The transmission would only go into Drive, Neutral and Park. It would not go into Reverse. It appears that Long-Lewis Ford did not follow the Recall Letter that requires the battery to be fully charged with a battery charger connected to the battery when programming the Transmission Control Module. Also, since Long-Lewis Ford stated the "car won't run" they never did a road test to see if my car was roadworthy. Long-Lewis Ford also told me that if I had transmission problems they would not fix it and I would have to pay for it, even though, Transmission Control Module failure can damage the Titanium disks in the transmission. ford has bought back or repaired thousands of these vehicles, but they have refused to repair mine. it is currently sitting in my yard and will not start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2016 Ford Focus Transmission Control Module Recall 14M02. I received a recall notice from Ford on my Transmission Control Module. I called Long-Lewis Ford in Muscle Shoals, Alabama in January 2024 and asked them when I could bring my car in for repair. I was told that I couldn't just bring it in, that I needed an appointment. Long-Lewis Ford called me on [XXX] and told me to bring my car in. I took it to Long-Lewis Ford on [XXX]. Long-Lewis Ford then parked my car outside in their parking lot for 54 days without doing anything to it. Long-Lewis Ford finally called me on [XXX] and told me to come and get my car. When I arrived at Long-Lewis Ford, the Long-Lewis Ford employee said "Here are your keys, but the car won't run. I tried to start my car, but the battery was dead from sitting in their parking lot for 54 days. I went to a parts store and bought a new battery. I installed the battery and my car started. On the way home I noticed that the transmission shift points were between 4,000 and 5,000 RPM's. The transmission would only go into Drive, Neutral and Park. It would not go into Reverse. It appears that Long-Lewis Ford did not follow the Recall Letter that requires the battery to be fully charged with a battery charger connected to the battery when programming the Transmission Control Module. Also, since Long-Lewis Ford stated the "car won't run" they never did a road test to see if my car was roadworthy. Long-Lewis Ford also told me that if I had transmission problems they would not fix it and I would have to pay for it, even though, Transmission Control Module failure can damage the Titanium disks in the transmission. ford has bought back or repaired thousands of these vehicles, but they have refused to repair mine. it is currently sitting in my yard and will not start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2016 Ford Focus Transmission Control Module Recall 14M02. I received a recall notice from Ford on my Transmission Control Module. I called Long-Lewis Ford in Muscle Shoals, Alabama in January 2024 and asked them when I could bring my car in for repair. I was told that I couldn't just bring it in, that I needed an appointment. Long-Lewis Ford called me on [XXX] and told me to bring my car in. I took it to Long-Lewis Ford on [XXX]. Long-Lewis Ford then parked my car outside in their parking lot for 54 days without doing anything to it. Long-Lewis Ford finally called me on [XXX] and told me to come and get my car. When I arrived at Long-Lewis Ford, the Long-Lewis Ford employee said "Here are your keys, but the car won't run. I tried to start my car, but the battery was dead from sitting in their parking lot for 54 days. I went to a parts store and bought a new battery. I installed the battery and my car started. On the way home I noticed that the transmission shift points were between 4,000 and 5,000 RPM's. The transmission would only go into Drive, Neutral and Park. It would not go into Reverse. It appears that Long-Lewis Ford did not follow the Recall Letter that requires the battery to be fully charged with a battery charger connected to the battery when programming the Transmission Control Module. Also, since Long-Lewis Ford stated the "car won't run" they never did a road test to see if my car was roadworthy. Long-Lewis Ford also told me that if I had transmission problems they would not fix it and I would have to pay for it, even though, Transmission Control Module failure can damage the Titanium disks in the transmission. ford has bought back or repaired thousands of these vehicles, but they have refused to repair mine. it is currently sitting in my yard and will not start. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11595915
Recall Date: Jun 22, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle lost motive power and decelerated. On several occasions, the failure occurred, and the vehicle stalled. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local service center who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced, and the vehicle was repaired; however, the failure reoccurred. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle lost motive power and decelerated. On several occasions, the failure occurred, and the vehicle stalled. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local service center who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced, and the vehicle was repaired; however, the failure reoccurred. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds, the vehicle lost motive power and decelerated. On several occasions, the failure occurred, and the vehicle stalled. Additionally, the check engine warning light was illuminated. The vehicle was taken to the local service center who diagnosed that the purge valve was faulty and needed to be replaced. The purge valve was replaced, and the vehicle was repaired; however, the failure reoccurred. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was not included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The failure mileage was 70,000.
Mfg Campaign: 11595768
Recall Date: Jun 21, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Mfg Campaign: 11595431
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that upon starting the vehicle, there was an abnormal clicking noise coming from the engine. The engine lost oil pressure. The contact stated that the brake pedal was depressed but the vehicle was slow to respond, and the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the tensioner arm was fractured, and the fuel pump was not providing power to the engine. The vehicle was towed to the local dealer but was not diagnosed or repaired. The vehicle was towed to another local dealer, Schicker Ford of St. Louis (3300 S. Kingshighway Blvd, Saint Louis, MO 63139), who informed the contact that all the parts were not in the vehicle. The contact called the original local dealer, who informed the contact to pick up the parts. The manufacturer was contacted and referred the contact to the local dealer. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 109,000.
Mfg Campaign: 11595431
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that upon accelerating from a stop, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. Additionally, the forks were bent and replaced. The vehicle was repaired four times, but the failure recurred. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle and referred the contact to the NHTSA Hotline. The approximate failure mileage was 75,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that upon accelerating from a stop, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. Additionally, the forks were bent and replaced. The vehicle was repaired four times, but the failure recurred. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle and referred the contact to the NHTSA Hotline. The approximate failure mileage was 75,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that upon accelerating from a stop, the transmission was slipping. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a clutch replacement was needed. Additionally, the forks were bent and replaced. The vehicle was repaired four times, but the failure recurred. The manufacturer was contacted and informed the contact that there was no repair coverage on the vehicle and referred the contact to the NHTSA Hotline. The approximate failure mileage was 75,000.
Mfg Campaign: 11595540
Recall Date: Jun 20, 2024
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
Power steering fault light came on and the vehicle is very hard to now drive because it is difficult to turn the steering wheel, which could cause an accident.
Corrective Action:
Power steering fault light came on and the vehicle is very hard to now drive because it is difficult to turn the steering wheel, which could cause an accident.
Additional Notes:
Power steering fault light came on and the vehicle is very hard to now drive because it is difficult to turn the steering wheel, which could cause an accident.
Mfg Campaign: 11595020
Recall Date: Jun 18, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact called on behalf of her daughter who owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle jerked, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed of an unknown recall however, the VIN was included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,122.
Corrective Action:
The contact called on behalf of her daughter who owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle jerked, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed of an unknown recall however, the VIN was included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,122.
Additional Notes:
The contact called on behalf of her daughter who owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the vehicle jerked, and the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The contact was informed of an unknown recall however, the VIN was included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 106,122.
Mfg Campaign: 11594270
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Corrective Action:
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Additional Notes:
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Mfg Campaign: 11594295
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Corrective Action:
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Additional Notes:
All of the lugs nut have swelled likely due to rust under the chrome caps and we can not get the lug wrench provided with the car onto any of the lugs nuts. A properly sized 19mm 4 way lug wrench would not fit either. This prevents us from being able to change a flat tire which could leave us stranded during my commute or on a vacation and left in an unsafe situation on the side.of the highway. This also prevents routine maintenance such as brake wear inspections and tire rotations from being completed. The car has not been taken to a dealer or service center since the issue was noticed but they would also have the same issue and would need to hammer a socket over the lug nut with excessive force. The car has a bad wheel bearing that needs to be replaced but can't since we can not remove the tire.
Mfg Campaign: 11594295
Recall Date: Jun 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the oil pump drive belt had failed. The vehicle was not repaired. The failure mileage was 89,000. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the oil pump drive belt had failed. The vehicle was not repaired. The failure mileage was 89,000. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at various speeds, the vehicle failed to properly accelerate. The check engine warning light illuminated, and the vehicle stalled. The vehicle was towed to the local mechanic who diagnosed the vehicle and determined that the oil pump drive belt had failed. The vehicle was not repaired. The failure mileage was 89,000. VIN tool confirms parts not available.
Mfg Campaign: 11592791
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the oil light and Service engine warning light illuminated. The contact stated that the engine seized. The brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's husband used the parking brake to stop the vehicle. The contact's husband pushed the vehicle into a nearby parking lot. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the oil light and Service engine warning light illuminated. The contact stated that the engine seized. The brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's husband used the parking brake to stop the vehicle. The contact's husband pushed the vehicle into a nearby parking lot. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while her husband was driving at an undisclosed speed, the oil light and Service engine warning light illuminated. The contact stated that the engine seized. The brake pedal was depressed; however, the vehicle failed to stop as intended. The contact's husband used the parking brake to stop the vehicle. The contact's husband pushed the vehicle into a nearby parking lot. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 90,000.
Mfg Campaign: 11592802
Recall Date: Jun 6, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was idling, the vehicle made an abnormal sound and then shut off. The vehicle was able to be restarted after several attempts. The contact stated once the vehicle was restarted the message "Unable to lead up fuel pump vacuum" was displayed and the check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed and determined that the clutch and levers and catalytic convertor needed to be replaced. The vehicle was repaired. The contact stated soon after the check engine warning light illuminated again. The contact called an independent mechanic to diagnose the vehicle. The contact stated that the message "Unable to read fuel pump vacuum" recurred. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 149,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was idling, the vehicle made an abnormal sound and then shut off. The vehicle was able to be restarted after several attempts. The contact stated once the vehicle was restarted the message "Unable to lead up fuel pump vacuum" was displayed and the check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed and determined that the clutch and levers and catalytic convertor needed to be replaced. The vehicle was repaired. The contact stated soon after the check engine warning light illuminated again. The contact called an independent mechanic to diagnose the vehicle. The contact stated that the message "Unable to read fuel pump vacuum" recurred. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 149,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was idling, the vehicle made an abnormal sound and then shut off. The vehicle was able to be restarted after several attempts. The contact stated once the vehicle was restarted the message "Unable to lead up fuel pump vacuum" was displayed and the check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed and determined that the clutch and levers and catalytic convertor needed to be replaced. The vehicle was repaired. The contact stated soon after the check engine warning light illuminated again. The contact called an independent mechanic to diagnose the vehicle. The contact stated that the message "Unable to read fuel pump vacuum" recurred. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 149,000.
Mfg Campaign: 11592732
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was idling, the vehicle made an abnormal sound and then shut off. The vehicle was able to be restarted after several attempts. The contact stated once the vehicle was restarted the message "Unable to lead up fuel pump vacuum" was displayed and the check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed and determined that the clutch and levers and catalytic convertor needed to be replaced. The vehicle was repaired. The contact stated soon after the check engine warning light illuminated again. The contact called an independent mechanic to diagnose the vehicle. The contact stated that the message "Unable to read fuel pump vacuum" recurred. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 149,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was idling, the vehicle made an abnormal sound and then shut off. The vehicle was able to be restarted after several attempts. The contact stated once the vehicle was restarted the message "Unable to lead up fuel pump vacuum" was displayed and the check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed and determined that the clutch and levers and catalytic convertor needed to be replaced. The vehicle was repaired. The contact stated soon after the check engine warning light illuminated again. The contact called an independent mechanic to diagnose the vehicle. The contact stated that the message "Unable to read fuel pump vacuum" recurred. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 149,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was idling, the vehicle made an abnormal sound and then shut off. The vehicle was able to be restarted after several attempts. The contact stated once the vehicle was restarted the message "Unable to lead up fuel pump vacuum" was displayed and the check engine warning light was illuminated. The vehicle was taken to the dealer and diagnosed and determined that the clutch and levers and catalytic convertor needed to be replaced. The vehicle was repaired. The contact stated soon after the check engine warning light illuminated again. The contact called an independent mechanic to diagnose the vehicle. The contact stated that the message "Unable to read fuel pump vacuum" recurred. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 149,000.
Mfg Campaign: 11592732
Recall Date: Jun 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
When I accelerate the car stalls and then it jerks before taking off
Corrective Action:
When I accelerate the car stalls and then it jerks before taking off
Additional Notes:
When I accelerate the car stalls and then it jerks before taking off
Mfg Campaign: 11592067
Recall Date: Jun 3, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle was vibrating and losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle back to the residence; however, the transmission failed, and the contact was unable to place the vehicle in reverse (R) or drive (D). The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle was vibrating and losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle back to the residence; however, the transmission failed, and the contact was unable to place the vehicle in reverse (R) or drive (D). The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle was vibrating and losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle back to the residence; however, the transmission failed, and the contact was unable to place the vehicle in reverse (R) or drive (D). The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Mfg Campaign: 11591784
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle was vibrating and losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle back to the residence; however, the transmission failed, and the contact was unable to place the vehicle in reverse (R) or drive (D). The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle was vibrating and losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle back to the residence; however, the transmission failed, and the contact was unable to place the vehicle in reverse (R) or drive (D). The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving approximately 70 MPH, the vehicle was vibrating and losing motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive the vehicle back to the residence; however, the transmission failed, and the contact was unable to place the vehicle in reverse (R) or drive (D). The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.
Mfg Campaign: 11591784
Recall Date: May 31, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The contact stated that the transmission clutch assembly was previously replaced in January 2020 under the Customer Satisfaction Program: 19M087. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The contact stated that the transmission clutch assembly was previously replaced in January 2020 under the Customer Satisfaction Program: 19M087. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle jerked with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was not repaired. The contact stated that the transmission clutch assembly was previously replaced in January 2020 under the Customer Satisfaction Program: 19M087. The manufacturer was not made aware of the failure. The failure mileage was approximately 109,000.
Mfg Campaign: 11590097
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while her daughter was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the oil pump resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who diagnosed a failure with the catalytic converter. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The VIN was included, but parts were not yet available for the recall repair. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 85,000.
Mfg Campaign: 11590160
Recall Date: May 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at approximately 15 MPH, the vehicle was hesitating before moving forward and was shifting with a jolt. The contact stated that that vehicle was also vibrating when it was first started and was vibrating while slowing for traffic signals or traffic. The contact stated no warning light was illuminated. The contact stated that the failure was a constant failure. The contact had taken the vehicle to an independent mechanic who was unable to diagnose the vehicle and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at approximately 15 MPH, the vehicle was hesitating before moving forward and was shifting with a jolt. The contact stated that that vehicle was also vibrating when it was first started and was vibrating while slowing for traffic signals or traffic. The contact stated no warning light was illuminated. The contact stated that the failure was a constant failure. The contact had taken the vehicle to an independent mechanic who was unable to diagnose the vehicle and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at approximately 15 MPH, the vehicle was hesitating before moving forward and was shifting with a jolt. The contact stated that that vehicle was also vibrating when it was first started and was vibrating while slowing for traffic signals or traffic. The contact stated no warning light was illuminated. The contact stated that the failure was a constant failure. The contact had taken the vehicle to an independent mechanic who was unable to diagnose the vehicle and referred the contact to a dealer. The vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 18V845000 (Power Train) however, the VIN was not included. The failure mileage was approximately 110,000.
Mfg Campaign: 11589615
Recall Date: May 20, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury