Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Corrective Action:
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Additional Notes:
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Mfg Campaign: 11565552
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Corrective Action:
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Additional Notes:
This is my second time reporting this the first time I reported this the person I talked to on the phone inaccurately put what I said and didn’t put what I said. I was on my way back home from a little road trip and I had approached a stop sign and had come to a full stop. When It was safe I took off and my car stuttered and had loss of power and became jerky, started to buck and would have delay and sudden burst of acceleration and it felt like the transmission was slipping. And the message transmission fault service now and my check engine light came on. I proceeded to pull over and let my car sit for a bit and turned off and on my car and the warming message went away. When I started driving again my car continued to have the same issues as well as reving high and not speeding up then randomly shifting and suddenly accelerating
Mfg Campaign: 11565552
Recall Date: Jan 15, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was jolting and hesitating while driving at various speeds. The contact stated that the vehicle was shuddering while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was jolting and hesitating while driving at various speeds. The contact stated that the vehicle was shuddering while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the vehicle was jolting and hesitating while driving at various speeds. The contact stated that the vehicle was shuddering while shifting gear. The contact stated there was no warning light illuminated. The contact stated that the failure was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed and was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 47,000.
Mfg Campaign: 11563585
Recall Date: Jan 4, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Check engine light keeps coming on and it give error EVAP control system fault/unable to bleed up fuel tank vacuum
Corrective Action:
Check engine light keeps coming on and it give error EVAP control system fault/unable to bleed up fuel tank vacuum
Additional Notes:
Check engine light keeps coming on and it give error EVAP control system fault/unable to bleed up fuel tank vacuum
Mfg Campaign: 11562707
Recall Date: Dec 30, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle will stale after driving for some time engine light shows fuel system issue similar similar to other Ford focus models.
Corrective Action:
Vehicle will stale after driving for some time engine light shows fuel system issue similar similar to other Ford focus models.
Additional Notes:
Vehicle will stale after driving for some time engine light shows fuel system issue similar similar to other Ford focus models.
Mfg Campaign: 11562738
Recall Date: Dec 30, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562534
Recall Date: Dec 29, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562534
Recall Date: Dec 29, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] daughter was driving her car on I87 in Albany NY when oil pressure light went on and car speed dropped from 65 to less than 30 while in middle lane of interstate forcing her to cross over lanes onto shoulder roadway and exit ramp where it lost all power. Have learned that the oil belt system failed without any warning or notice causing incident. Have since learned that vehicle motor has been damaged beyond repair and needs replacement. Contact with 4 separate representatives of FORD Customer Service has resulted in FORD denying our requests for assistance to replace the motor. Car is a 2016 Ford Focus SE with the 1.0 liter motor with 81,000 miles. Well maintained with records as needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11562534
Recall Date: Dec 29, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, the gear shifter failed to shift out of park(P). The vehicle was towed to the local dealer, but no failure was found. Additionally, while attempting to accelerate, the vehicle shuddered and vibrated while reversing and the transmission erroneously shifted into neutral(N). The contact stated that while driving at an undisclosed message "Pull Over, Transmission Overheated" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle did not qualify for the s power train Extended Warranty Coverage. The failure mileage was 15,090.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, the gear shifter failed to shift out of park(P). The vehicle was towed to the local dealer, but no failure was found. Additionally, while attempting to accelerate, the vehicle shuddered and vibrated while reversing and the transmission erroneously shifted into neutral(N). The contact stated that while driving at an undisclosed message "Pull Over, Transmission Overheated" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle did not qualify for the s power train Extended Warranty Coverage. The failure mileage was 15,090.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that after starting the vehicle, the gear shifter failed to shift out of park(P). The vehicle was towed to the local dealer, but no failure was found. Additionally, while attempting to accelerate, the vehicle shuddered and vibrated while reversing and the transmission erroneously shifted into neutral(N). The contact stated that while driving at an undisclosed message "Pull Over, Transmission Overheated" was displayed. The vehicle was later towed to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the vehicle did not qualify for the s power train Extended Warranty Coverage. The failure mileage was 15,090.
Mfg Campaign: 11561289
Recall Date: Dec 21, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at 50 MPH, the contact approached a stop sign and depressed the brake pedal and stopped the vehicle. The light turned green, and the contact proceeded to move forward and the transmission fault service now warning light illuminated. The contact drove to a location and allowed the vehicle to set for several hours because he had an additional two hundred miles to travel to get home from a road trip. The contact stated that the vehicle jerked and idled roughly the remaining drive back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at 50 MPH, the contact approached a stop sign and depressed the brake pedal and stopped the vehicle. The light turned green, and the contact proceeded to move forward and the transmission fault service now warning light illuminated. The contact drove to a location and allowed the vehicle to set for several hours because he had an additional two hundred miles to travel to get home from a road trip. The contact stated that the vehicle jerked and idled roughly the remaining drive back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at 50 MPH, the contact approached a stop sign and depressed the brake pedal and stopped the vehicle. The light turned green, and the contact proceeded to move forward and the transmission fault service now warning light illuminated. The contact drove to a location and allowed the vehicle to set for several hours because he had an additional two hundred miles to travel to get home from a road trip. The contact stated that the vehicle jerked and idled roughly the remaining drive back to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 150,000.
Mfg Campaign: 11560739
Recall Date: Dec 18, 2023
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Corrective Action:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Additional Notes:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Mfg Campaign: 11560574
Recall Date: Dec 17, 2023
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Corrective Action:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Additional Notes:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Mfg Campaign: 11560574
Recall Date: Dec 17, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Corrective Action:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Additional Notes:
Vehicle hesitates, stutters and stalls when accelerating at any speed. The dealership told us it is either a transmission module or fuel module problem. They don’t have parts to fix it. There’s been a recall and a lawsuit about this same year, make and model, but they tell us our Vin is not included in any of this. it continues to do this to this day. The dealership wants us to drop it off and leave it for 3 to 4 weeks. We can’t be without a car so we are struggling with it. We wrote Ford Motor Company a letter and they told us to contact you. The lawsuit that they lost, gave us an extended warranty, but they refuse to honor it.
Mfg Campaign: 11560574
Recall Date: Dec 17, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that the husband was driving approximately 50 MPH before coming to a stop for traffic ahead. While attempting to accelerate the vehicle erroneously began to drive in reverse. During the incident, the check engine light was illuminated. The vehicle was later taken to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that the husband was driving approximately 50 MPH before coming to a stop for traffic ahead. While attempting to accelerate the vehicle erroneously began to drive in reverse. During the incident, the check engine light was illuminated. The vehicle was later taken to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that the husband was driving approximately 50 MPH before coming to a stop for traffic ahead. While attempting to accelerate the vehicle erroneously began to drive in reverse. During the incident, the check engine light was illuminated. The vehicle was later taken to the local mechanic who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 120,000.
Mfg Campaign: 11560057
Recall Date: Dec 14, 2023
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed and determined that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 92,500.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed and determined that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 92,500.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle shuddered while shifting gears. The check engine warning light was illuminated. The vehicle was taken to AutoZone, where it was diagnosed and determined that the TCM needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 92,500.
Mfg Campaign: 11559865
Recall Date: Dec 13, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shifted abnormally. The transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 148,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shifted abnormally. The transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 148,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle shifted abnormally. The transmission warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 148,000.
Mfg Campaign: 11559209
Recall Date: Dec 8, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Mfg Campaign: 11558737
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle shuddered abnormally. The contact stated that the vehicle hesitated to shift gear while losing motive power. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission friction element "A" was stuck in the on position and failed to keep the fork engaged. The vehicle was not repaired. The vehicle was taken to the dealer, who had not diagnosed the failure. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 82,000.
Mfg Campaign: 11558737
Recall Date: Dec 6, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
My 2016 Ford Focus SE is exhibiting the same PowerShift issues that are well known with this model of vehicle. I had the transmission replaced in April 2020 at 59,000 miles, as well as the TCM reprogrammed as part of the customer service program. Now, in 2023 and at 79,000 miles, my vehicle exhibits the exact same issues. I have contacted Ford to try and rectify, however they are saying my vehicle is not within any customer program/recall as it was built in April 2016 (the original scope only covered Focus' up to November 2015). I can 100% attest that, after 3 years/20,000 miles since the repair to transmission and TCM was made, this car is exhibiting the same transmission slip issues that now make it extremely dangerous to drive.
Corrective Action:
My 2016 Ford Focus SE is exhibiting the same PowerShift issues that are well known with this model of vehicle. I had the transmission replaced in April 2020 at 59,000 miles, as well as the TCM reprogrammed as part of the customer service program. Now, in 2023 and at 79,000 miles, my vehicle exhibits the exact same issues. I have contacted Ford to try and rectify, however they are saying my vehicle is not within any customer program/recall as it was built in April 2016 (the original scope only covered Focus' up to November 2015). I can 100% attest that, after 3 years/20,000 miles since the repair to transmission and TCM was made, this car is exhibiting the same transmission slip issues that now make it extremely dangerous to drive.
Additional Notes:
My 2016 Ford Focus SE is exhibiting the same PowerShift issues that are well known with this model of vehicle. I had the transmission replaced in April 2020 at 59,000 miles, as well as the TCM reprogrammed as part of the customer service program. Now, in 2023 and at 79,000 miles, my vehicle exhibits the exact same issues. I have contacted Ford to try and rectify, however they are saying my vehicle is not within any customer program/recall as it was built in April 2016 (the original scope only covered Focus' up to November 2015). I can 100% attest that, after 3 years/20,000 miles since the repair to transmission and TCM was made, this car is exhibiting the same transmission slip issues that now make it extremely dangerous to drive.
Mfg Campaign: 11557844
Recall Date: Dec 1, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
•Oil pump failed to send oil to the engine causing the brakes to go out. While trying to pull out into traffic, the engine made a pop sound, and lost the ability to accelerate. Engine and oil light turned on, was then unable to accelerate past 20mph and engine sounded horrible. • Our mechanic looked at the car and said the oil vacuum pump was obliterated inside the engine. He replaced the vacuum pump and said that the timing belt is inside the engine which is causing all the issues. • No warning lamps or messages appeared before this. Had just had an oil change a month before and there were no issues.
Corrective Action:
•Oil pump failed to send oil to the engine causing the brakes to go out. While trying to pull out into traffic, the engine made a pop sound, and lost the ability to accelerate. Engine and oil light turned on, was then unable to accelerate past 20mph and engine sounded horrible. • Our mechanic looked at the car and said the oil vacuum pump was obliterated inside the engine. He replaced the vacuum pump and said that the timing belt is inside the engine which is causing all the issues. • No warning lamps or messages appeared before this. Had just had an oil change a month before and there were no issues.
Additional Notes:
•Oil pump failed to send oil to the engine causing the brakes to go out. While trying to pull out into traffic, the engine made a pop sound, and lost the ability to accelerate. Engine and oil light turned on, was then unable to accelerate past 20mph and engine sounded horrible. • Our mechanic looked at the car and said the oil vacuum pump was obliterated inside the engine. He replaced the vacuum pump and said that the timing belt is inside the engine which is causing all the issues. • No warning lamps or messages appeared before this. Had just had an oil change a month before and there were no issues.
Mfg Campaign: 11558007
Recall Date: Dec 1, 2023
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