Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S64
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus vehicles equipped with a 1.0L Fox GTDI engine and a 6-speed manual transmission. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Nov 28, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2012-2018 Ford Focus vehicles with a 2.0L GDI or 2.0L GTDI engine. The Canister Purge Valve (CPV) may malfunction, possibly causing excessive vacuum in fuel vapor management system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S32
Recall Date: Oct 22, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2014 Ford Fusion vehicles equipped with a 1.6L GTDI engine and 6-speed manual transmission and 2015-2016 Ford Focus vehicles equipped with a 1.0L GTDI engine and 6-speed manual transmission. Also included are four 2017 Ford Focus vehicles that had clutch replacements with potentially affected parts. The clutch may fracture, resulting in damage to the transmission assembly and possibly a transmission fluid leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S07
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016 Focus and C-Max vehicles. The floor pan may have improperly welded left-hand apron joints.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S03
Recall Date: Jan 24, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2013-2017 Ford Focus hatchback vehicles manufactured February 14, 2012, to August 26, 2016 and equipped with a manual transmission. The hatchback of the affected vehicles may be unlatched with a single press of the interior latch release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C13
Recall Date: Sep 28, 2016
Consumer Complaints
1.5K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle went into limp mode while driving. The mechanic says engine needs to be totally replaced at 68,300 original miles. The mechanic originally said it was related to the recall on the 1.0 liter engines and the oil pump. Now they say the head gasket is blown and entire engine needs to be replaced due to overheating. Ford says this failure is not related to the recall and the recall does not affect our car. Our safety was at risk with a catastrophic engine failure while driving. We have only taken it to an independent mechanic. We have to two it to Ford to have them verify and they want to charge to diagnose the issue. There were no warnings prior the malfunction.
Corrective Action:
The vehicle went into limp mode while driving. The mechanic says engine needs to be totally replaced at 68,300 original miles. The mechanic originally said it was related to the recall on the 1.0 liter engines and the oil pump. Now they say the head gasket is blown and entire engine needs to be replaced due to overheating. Ford says this failure is not related to the recall and the recall does not affect our car. Our safety was at risk with a catastrophic engine failure while driving. We have only taken it to an independent mechanic. We have to two it to Ford to have them verify and they want to charge to diagnose the issue. There were no warnings prior the malfunction.
Additional Notes:
The vehicle went into limp mode while driving. The mechanic says engine needs to be totally replaced at 68,300 original miles. The mechanic originally said it was related to the recall on the 1.0 liter engines and the oil pump. Now they say the head gasket is blown and entire engine needs to be replaced due to overheating. Ford says this failure is not related to the recall and the recall does not affect our car. Our safety was at risk with a catastrophic engine failure while driving. We have only taken it to an independent mechanic. We have to two it to Ford to have them verify and they want to charge to diagnose the issue. There were no warnings prior the malfunction.
Mfg Campaign: 11570577
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission control module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission control module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated and shuddered before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission control module. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 110,000.
Mfg Campaign: 11570630
Recall Date: Feb 7, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11570370
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission was slipping. Additionally, the vehicle was consuming an excessive amount of transmission fluid. The vehicle was taken to the dealer where it was diagnosed with a failed clutch kit. The contact was informed that the clutch kit needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11570370
Recall Date: Feb 6, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle started shuddering and hesitated to respond. The check engine warning light was illuminated. The contact exited the highway and drove to a relative's residence. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse (R). The contact also stated that while attempting to drive from a complete stop, the vehicle was significantly sluggish. The vehicle was towed to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle started shuddering and hesitated to respond. The check engine warning light was illuminated. The contact exited the highway and drove to a relative's residence. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse (R). The contact also stated that while attempting to drive from a complete stop, the vehicle was significantly sluggish. The vehicle was towed to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 50 MPH and depressing the accelerator pedal, the vehicle started shuddering and hesitated to respond. The check engine warning light was illuminated. The contact exited the highway and drove to a relative's residence. Additionally, the contact stated that the vehicle failed to respond when shifting into reverse (R). The contact also stated that while attempting to drive from a complete stop, the vehicle was significantly sluggish. The vehicle was towed to the dealer, where it was diagnosed that the transmission clutch had failed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000.
Mfg Campaign: 11569961
Recall Date: Feb 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:CLUTCH ASSEMBLY
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the brakes failed to function as intended. The contact depressed the brake pedal and the vehicle stalled. Additionally, the contact stated that when the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch pack and that the clutch pack needed to be replaced. The contact was informed that the failure was not eligible to be covered under warranty because the failure was not severe. The vehicle was not repaired. The contact was informed that if the repair was paid for out of pocket, to keep the receipt to be eligible for reimbursement later. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the brakes failed to function as intended. The contact depressed the brake pedal and the vehicle stalled. Additionally, the contact stated that when the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch pack and that the clutch pack needed to be replaced. The contact was informed that the failure was not eligible to be covered under warranty because the failure was not severe. The vehicle was not repaired. The contact was informed that if the repair was paid for out of pocket, to keep the receipt to be eligible for reimbursement later. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the brakes failed to function as intended. The contact depressed the brake pedal and the vehicle stalled. Additionally, the contact stated that when the accelerator pedal was depressed, the vehicle failed to accelerate as intended. The vehicle was taken to the dealer where the vehicle was diagnosed with a failed clutch pack and that the clutch pack needed to be replaced. The contact was informed that the failure was not eligible to be covered under warranty because the failure was not severe. The vehicle was not repaired. The contact was informed that if the repair was paid for out of pocket, to keep the receipt to be eligible for reimbursement later. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11570034
Recall Date: Feb 5, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle shudders or jerks when accelerating from a stopped position. Issue seems to be gradually getting worse over the past year or so. Car had well under 50,000 miles when issue commenced and is well maintained and responsibly driven. Ford dealer advises that clutch assembly is likely failing but represents that issue is not under warranty, recall or safety advisory, or customer satisfaction program. I am concerned that the clutch will fail when accelerating from a stopped position in traffic or while shifting at a high speed and cause an accident. There are no warning or other message lights. Thank you.
Corrective Action:
Vehicle shudders or jerks when accelerating from a stopped position. Issue seems to be gradually getting worse over the past year or so. Car had well under 50,000 miles when issue commenced and is well maintained and responsibly driven. Ford dealer advises that clutch assembly is likely failing but represents that issue is not under warranty, recall or safety advisory, or customer satisfaction program. I am concerned that the clutch will fail when accelerating from a stopped position in traffic or while shifting at a high speed and cause an accident. There are no warning or other message lights. Thank you.
Additional Notes:
Vehicle shudders or jerks when accelerating from a stopped position. Issue seems to be gradually getting worse over the past year or so. Car had well under 50,000 miles when issue commenced and is well maintained and responsibly driven. Ford dealer advises that clutch assembly is likely failing but represents that issue is not under warranty, recall or safety advisory, or customer satisfaction program. I am concerned that the clutch will fail when accelerating from a stopped position in traffic or while shifting at a high speed and cause an accident. There are no warning or other message lights. Thank you.
Mfg Campaign: 11569845
Recall Date: Feb 4, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Was driving my car and all of a sudden it wouldn’t pull itself wouldn’t takeoff from a stop sign jumps from 3rd to 4th when gearing down it go from 4th to 1st Gear Bucks and jumps in it never dies however, you press on the gas and the engine just revs up
Corrective Action:
Was driving my car and all of a sudden it wouldn’t pull itself wouldn’t takeoff from a stop sign jumps from 3rd to 4th when gearing down it go from 4th to 1st Gear Bucks and jumps in it never dies however, you press on the gas and the engine just revs up
Additional Notes:
Was driving my car and all of a sudden it wouldn’t pull itself wouldn’t takeoff from a stop sign jumps from 3rd to 4th when gearing down it go from 4th to 1st Gear Bucks and jumps in it never dies however, you press on the gas and the engine just revs up
Mfg Campaign: 11569143
Recall Date: Jan 31, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the vehicle lost motive power. The vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 115,000.
Mfg Campaign: 11568004
Recall Date: Jan 26, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while her son was driving approximately 70 MPH, the engine revved, and the vehicle started losing motive power. Additionally, the brake pedal was depressed, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that her son turned on the hazard lights and veered to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the oil pump drive belt had failed, causing the engine to seize. The dealer determined that the engine and the turbo charger needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 111,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while her son was driving approximately 70 MPH, the engine revved, and the vehicle started losing motive power. Additionally, the brake pedal was depressed, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that her son turned on the hazard lights and veered to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the oil pump drive belt had failed, causing the engine to seize. The dealer determined that the engine and the turbo charger needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 111,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while her son was driving approximately 70 MPH, the engine revved, and the vehicle started losing motive power. Additionally, the brake pedal was depressed, but the vehicle failed to respond. There was no warning light illuminated. The contact stated that her son turned on the hazard lights and veered to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the oil pump drive belt had failed, causing the engine to seize. The dealer determined that the engine and the turbo charger needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 111,000.
Mfg Campaign: 11567781
Recall Date: Jan 25, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while attempting to drive uphill, the vehicle failed to properly shift gear as intended. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the vehicle had previously been repaired twice under warranty however, the vehicle no longer fell under the criteria for repair under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while attempting to drive uphill, the vehicle failed to properly shift gear as intended. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the vehicle had previously been repaired twice under warranty however, the vehicle no longer fell under the criteria for repair under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while attempting to drive uphill, the vehicle failed to properly shift gear as intended. The vehicle was taken to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The contact stated that the vehicle had previously been repaired twice under warranty however, the vehicle no longer fell under the criteria for repair under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.
Mfg Campaign: 11567240
Recall Date: Jan 23, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH, the low oil pressure warning light illuminated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The message "Engine Fault - Service Engine Now" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The mechanic advised the contact to drive to the nearby residence, and to tow the vehicle to the dealer from the residence to the dealer. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt was degraded and there were rubber fragments inside the oil, resulting in loss of oil pressure, and engine and turbo charger failure. The dealer determined that the oil pump drive belt, the engine, and the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed the contact that she could repair the vehicle at her own expense and then be reimbursed. The failure mileage was approximately 134,752.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH, the low oil pressure warning light illuminated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The message "Engine Fault - Service Engine Now" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The mechanic advised the contact to drive to the nearby residence, and to tow the vehicle to the dealer from the residence to the dealer. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt was degraded and there were rubber fragments inside the oil, resulting in loss of oil pressure, and engine and turbo charger failure. The dealer determined that the oil pump drive belt, the engine, and the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed the contact that she could repair the vehicle at her own expense and then be reimbursed. The failure mileage was approximately 134,752.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact stated while driving 30 MPH, the low oil pressure warning light illuminated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The message "Engine Fault - Service Engine Now" was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The mechanic advised the contact to drive to the nearby residence, and to tow the vehicle to the dealer from the residence to the dealer. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where it was diagnosed that the oil pump drive belt was degraded and there were rubber fragments inside the oil, resulting in loss of oil pressure, and engine and turbo charger failure. The dealer determined that the oil pump drive belt, the engine, and the turbo charger needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The manufacturer informed the contact that she could repair the vehicle at her own expense and then be reimbursed. The failure mileage was approximately 134,752.
Mfg Campaign: 11566998
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The dual power clutch has gone out in my vehicle, this causes the transmission to overheat and the vehicle cannot move. I’ve experienced this a couple times with my children in the car, on a mountain, and had to be pushed off the road where we were stranded for hours. I had to pay $700 for a tow and getting the transmission fluid changed, which did not solve the problem. I couldn’t afford to pay the car payment as I couldn’t use the car for transportation to and from work and had to pay mechanical bills. I’ve contacted the dealership and initially they said they’d take a complaint but when I made it there, they turned me away and told me to call Ford. I called Ford and they told me to go to the dealer. Neither of them would take a complaint. It’s $150 just for them to look at the car and confirm the problem, however the part doesn’t exist to fix it and I was told it could be til 2025 before it could be fixed as they aren’t making that part. The part would be covered under warranty but it’s not guaranteed that they’ll be able to get it. The transmission light came on right after purchasing the vehicle and I called the dealer to have it looked at but because the light went back off before I made it there, it wouldn’t be covered under warranty. Ford had a lawsuit for something similar to this and I was never notified. My car is at risk of repossession, I’m still paying on it and I can’t even use it. It won’t make it 3 miles at this point. I’m not the only one who’s experiencing this and there’s no solution but there’s no recall either. The car will just stop in the middle of the road and it won’t move, leaving you stuck in the line of oncoming traffic on the interstate and you can’t even pull it over. It won’t move once it’s in that state. Ford will not doing anything about it. I’ve contacted the attorney general at this point and I don’t know what else to do. We luckily were not hit but we were stranded for hours.
Corrective Action:
The dual power clutch has gone out in my vehicle, this causes the transmission to overheat and the vehicle cannot move. I’ve experienced this a couple times with my children in the car, on a mountain, and had to be pushed off the road where we were stranded for hours. I had to pay $700 for a tow and getting the transmission fluid changed, which did not solve the problem. I couldn’t afford to pay the car payment as I couldn’t use the car for transportation to and from work and had to pay mechanical bills. I’ve contacted the dealership and initially they said they’d take a complaint but when I made it there, they turned me away and told me to call Ford. I called Ford and they told me to go to the dealer. Neither of them would take a complaint. It’s $150 just for them to look at the car and confirm the problem, however the part doesn’t exist to fix it and I was told it could be til 2025 before it could be fixed as they aren’t making that part. The part would be covered under warranty but it’s not guaranteed that they’ll be able to get it. The transmission light came on right after purchasing the vehicle and I called the dealer to have it looked at but because the light went back off before I made it there, it wouldn’t be covered under warranty. Ford had a lawsuit for something similar to this and I was never notified. My car is at risk of repossession, I’m still paying on it and I can’t even use it. It won’t make it 3 miles at this point. I’m not the only one who’s experiencing this and there’s no solution but there’s no recall either. The car will just stop in the middle of the road and it won’t move, leaving you stuck in the line of oncoming traffic on the interstate and you can’t even pull it over. It won’t move once it’s in that state. Ford will not doing anything about it. I’ve contacted the attorney general at this point and I don’t know what else to do. We luckily were not hit but we were stranded for hours.
Additional Notes:
The dual power clutch has gone out in my vehicle, this causes the transmission to overheat and the vehicle cannot move. I’ve experienced this a couple times with my children in the car, on a mountain, and had to be pushed off the road where we were stranded for hours. I had to pay $700 for a tow and getting the transmission fluid changed, which did not solve the problem. I couldn’t afford to pay the car payment as I couldn’t use the car for transportation to and from work and had to pay mechanical bills. I’ve contacted the dealership and initially they said they’d take a complaint but when I made it there, they turned me away and told me to call Ford. I called Ford and they told me to go to the dealer. Neither of them would take a complaint. It’s $150 just for them to look at the car and confirm the problem, however the part doesn’t exist to fix it and I was told it could be til 2025 before it could be fixed as they aren’t making that part. The part would be covered under warranty but it’s not guaranteed that they’ll be able to get it. The transmission light came on right after purchasing the vehicle and I called the dealer to have it looked at but because the light went back off before I made it there, it wouldn’t be covered under warranty. Ford had a lawsuit for something similar to this and I was never notified. My car is at risk of repossession, I’m still paying on it and I can’t even use it. It won’t make it 3 miles at this point. I’m not the only one who’s experiencing this and there’s no solution but there’s no recall either. The car will just stop in the middle of the road and it won’t move, leaving you stuck in the line of oncoming traffic on the interstate and you can’t even pull it over. It won’t move once it’s in that state. Ford will not doing anything about it. I’ve contacted the attorney general at this point and I don’t know what else to do. We luckily were not hit but we were stranded for hours.
Mfg Campaign: 11567024
Recall Date: Jan 22, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My gas tank system my engine light came on so I took my vehicle to the nearest auto zone to put on the machine and it popped up a code for a canister purge valve piece. My safety was put at risk because it was messing with my gas can’t fill my take up so I can get stranded really quick especially if I’m far from a gas station that offers my gas which is E85. No it haven’t I tried but ford claim they didn’t see no recalls in my vehicle but I have pics from other ppl of the recalls .my engine light came on I don’t remember the date but it was a while ago still didn’t get it checked out yet
Corrective Action:
My gas tank system my engine light came on so I took my vehicle to the nearest auto zone to put on the machine and it popped up a code for a canister purge valve piece. My safety was put at risk because it was messing with my gas can’t fill my take up so I can get stranded really quick especially if I’m far from a gas station that offers my gas which is E85. No it haven’t I tried but ford claim they didn’t see no recalls in my vehicle but I have pics from other ppl of the recalls .my engine light came on I don’t remember the date but it was a while ago still didn’t get it checked out yet
Additional Notes:
My gas tank system my engine light came on so I took my vehicle to the nearest auto zone to put on the machine and it popped up a code for a canister purge valve piece. My safety was put at risk because it was messing with my gas can’t fill my take up so I can get stranded really quick especially if I’m far from a gas station that offers my gas which is E85. No it haven’t I tried but ford claim they didn’t see no recalls in my vehicle but I have pics from other ppl of the recalls .my engine light came on I don’t remember the date but it was a while ago still didn’t get it checked out yet
Mfg Campaign: 11566861
Recall Date: Jan 21, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I'm having problems with transmission and clutch fracture
Corrective Action:
I'm having problems with transmission and clutch fracture
Additional Notes:
I'm having problems with transmission and clutch fracture
Mfg Campaign: 11566654
Recall Date: Jan 20, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car has issues with the transmission in changing gear. Error messages transmission over heating. The transmission over resets.
Corrective Action:
The car has issues with the transmission in changing gear. Error messages transmission over heating. The transmission over resets.
Additional Notes:
The car has issues with the transmission in changing gear. Error messages transmission over heating. The transmission over resets.
Mfg Campaign: 11566662
Recall Date: Jan 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford dealership and returned to service on 23sep2021 at great expense to me.
Corrective Action:
while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford dealership and returned to service on 23sep2021 at great expense to me.
Additional Notes:
while driving on the freeway the engine became noisy. I pulled to the shoulder , the brakes hardly worked. I talked to a friend who advised me to drive home . At home I noticed that the oil warning light was on ,engine running. Oil level was checked ,was full. Engine was replaced at a ford dealership and returned to service on 23sep2021 at great expense to me.
Mfg Campaign: 11566664
Recall Date: Jan 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Corrective Action:
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Additional Notes:
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Mfg Campaign: 11566700
Recall Date: Jan 20, 2024
Ford Motor Company
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Corrective Action:
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Additional Notes:
Two weeks after an oil change (not by Ford) my 2016 Ford Focus 5dr EcoSport engine lost power climbing a hill outside my home. On inspection two mechanics told me it needed a new engine. $8000 for me to pay. The local Ford dealer replaced the engine and gave me a 3yr unlimited mileage warranty. No symptoms prior to the failure, now that is a recall (Campaign/NHTSA#23S64/23V905) I would like Ford to reimburse all of us who are out of pocket.
Mfg Campaign: 11566700
Recall Date: Jan 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while her son was driving approximately 30 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that the check engine and check oil warning lights were illuminated. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic who determined that the vehicle engine had seized due to a lack of oil pumping through the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 66,426. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while her son was driving approximately 30 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that the check engine and check oil warning lights were illuminated. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic who determined that the vehicle engine had seized due to a lack of oil pumping through the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 66,426. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while her son was driving approximately 30 MPH, the vehicle started to shake and vibrate abnormally. The contact stated that the check engine and check oil warning lights were illuminated. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to an independent mechanic who determined that the vehicle engine had seized due to a lack of oil pumping through the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was 66,426. VIN tool confirms parts not available.
Mfg Campaign: 11566328
Recall Date: Jan 18, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury