Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23S12
Recall Date: Mar 10, 2023
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2014-2018 Lincoln MKZ and Ford Fusion vehicles. The steering wheel retaining bolt may loosen allowing the steering wheel to detach while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18S08
Recall Date: Mar 12, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S16
Recall Date: Jul 6, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2017 Ford Fusion vehicles manufactured September 27, 2016, to September 28, 2016. The left rear seat backs pivot pins may have been improperly welded.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16S43
Recall Date: Dec 5, 2016
Consumer Complaints
1.3K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
INTERNAL COOLANT CONSUMPTION ISSUE CAUSING SPARK PLUG FOULING
Corrective Action:
INTERNAL COOLANT CONSUMPTION ISSUE CAUSING SPARK PLUG FOULING
Additional Notes:
INTERNAL COOLANT CONSUMPTION ISSUE CAUSING SPARK PLUG FOULING
Mfg Campaign: 11319925
Recall Date: Apr 1, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
CHECK ENGINE LIGHT KEEPS COMING ON SAYING THAT ITS ENGINE MISFIRE IN CYLINDER 2. . MY MECHANIC REPLACED THE SPARK PLUG IT HAPPENED AGAIN, WE REPLACED THE COIL AND IT DID IT AGAIN. FINALLY THEY TOLD ME THAT THE COOLANT WAS LEAKING INTO THE CYLINDER WHICH IS CAUSING A MISFIRE AND THEREFORE HAS ALSO CRACKED THE BLOCK ON THE ENGINE. I GET HOME AND THERE IS A NOTICE FROM FORD. RECALL 19B37 TO REPROGRAM THIS ISSUE. I SCHEDULED THE UPDATE TO BE DONE AND FORD TELLS ME I NEED A NEW ENGINE NOW. I AM WAITING TO HEAR BACK FROM FORD AS TO HOW THEY WILL HELP, SEEING AS THOUGH I JUST BOUGHT THE CAR FROM THEIR DEALERSHIP LESS THAN A YER AGO BUT HAVE NO WARRANTY. THEY TRIED TO CHARGE ME A DIAGNOSTIC FEE AS WELL FOR THIS ISSUE WHICH I REFUSED TO PAY SINCE IT IS PART OF THE RECALL.
Corrective Action:
CHECK ENGINE LIGHT KEEPS COMING ON SAYING THAT ITS ENGINE MISFIRE IN CYLINDER 2. . MY MECHANIC REPLACED THE SPARK PLUG IT HAPPENED AGAIN, WE REPLACED THE COIL AND IT DID IT AGAIN. FINALLY THEY TOLD ME THAT THE COOLANT WAS LEAKING INTO THE CYLINDER WHICH IS CAUSING A MISFIRE AND THEREFORE HAS ALSO CRACKED THE BLOCK ON THE ENGINE. I GET HOME AND THERE IS A NOTICE FROM FORD. RECALL 19B37 TO REPROGRAM THIS ISSUE. I SCHEDULED THE UPDATE TO BE DONE AND FORD TELLS ME I NEED A NEW ENGINE NOW. I AM WAITING TO HEAR BACK FROM FORD AS TO HOW THEY WILL HELP, SEEING AS THOUGH I JUST BOUGHT THE CAR FROM THEIR DEALERSHIP LESS THAN A YER AGO BUT HAVE NO WARRANTY. THEY TRIED TO CHARGE ME A DIAGNOSTIC FEE AS WELL FOR THIS ISSUE WHICH I REFUSED TO PAY SINCE IT IS PART OF THE RECALL.
Additional Notes:
CHECK ENGINE LIGHT KEEPS COMING ON SAYING THAT ITS ENGINE MISFIRE IN CYLINDER 2. . MY MECHANIC REPLACED THE SPARK PLUG IT HAPPENED AGAIN, WE REPLACED THE COIL AND IT DID IT AGAIN. FINALLY THEY TOLD ME THAT THE COOLANT WAS LEAKING INTO THE CYLINDER WHICH IS CAUSING A MISFIRE AND THEREFORE HAS ALSO CRACKED THE BLOCK ON THE ENGINE. I GET HOME AND THERE IS A NOTICE FROM FORD. RECALL 19B37 TO REPROGRAM THIS ISSUE. I SCHEDULED THE UPDATE TO BE DONE AND FORD TELLS ME I NEED A NEW ENGINE NOW. I AM WAITING TO HEAR BACK FROM FORD AS TO HOW THEY WILL HELP, SEEING AS THOUGH I JUST BOUGHT THE CAR FROM THEIR DEALERSHIP LESS THAN A YER AGO BUT HAVE NO WARRANTY. THEY TRIED TO CHARGE ME A DIAGNOSTIC FEE AS WELL FOR THIS ISSUE WHICH I REFUSED TO PAY SINCE IT IS PART OF THE RECALL.
Mfg Campaign: 11319126
Recall Date: Mar 24, 2020
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
WHEN DRIVING THE AIR BAG LIGHT COMES ON AND STAYS ON FOR ABOUT 30 MINUTES.
Corrective Action:
WHEN DRIVING THE AIR BAG LIGHT COMES ON AND STAYS ON FOR ABOUT 30 MINUTES.
Additional Notes:
WHEN DRIVING THE AIR BAG LIGHT COMES ON AND STAYS ON FOR ABOUT 30 MINUTES.
Mfg Campaign: 11318013
Recall Date: Mar 14, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE OVERHEATED AND STARTED ON FIRE COMPLETELY DESTROYED . VEHICLE WAS NOT INVOLVED IN ANY ACCIDENT AND WAS RECENTLY 22 DAYS PRIOR COMPLETELY CHECKED OUT BY THE DEALERSHIP FOR A ENGINE COOLANT RECALL.
Corrective Action:
ENGINE OVERHEATED AND STARTED ON FIRE COMPLETELY DESTROYED . VEHICLE WAS NOT INVOLVED IN ANY ACCIDENT AND WAS RECENTLY 22 DAYS PRIOR COMPLETELY CHECKED OUT BY THE DEALERSHIP FOR A ENGINE COOLANT RECALL.
Additional Notes:
ENGINE OVERHEATED AND STARTED ON FIRE COMPLETELY DESTROYED . VEHICLE WAS NOT INVOLVED IN ANY ACCIDENT AND WAS RECENTLY 22 DAYS PRIOR COMPLETELY CHECKED OUT BY THE DEALERSHIP FOR A ENGINE COOLANT RECALL.
Mfg Campaign: 11317484
Recall Date: Mar 11, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
WHILE MY 2017 FUSION SE WAS IN MOTION I GOT A CHECK ENGINE LAMP INDICATING THAT I HAD A MISS-FIRING CYLINDER AND ANOTHER LAMP TELLING ME "ENGINE COOLANT OVER TEMPERATURE". WHEN THE LAMP COMES ON IT REDUCES ENGINE TORQUE AND VEHICLE SPEED, MAKING THE CAR UNSAFE TO DRIVE BECAUSE IT SLOWS THE VEHICLE TO ABOUT 25 MPH. I TOOK IT TO FORD AND THEY TOLD ME IT WOULD COST $2,500 TO REMOVE THE HEAD TO LOOK FOR COOLANT WAS IN THE CYLINDER, $4,500 TO REPLACE WITH A USED ENGINE. I LATER TOOK THE CAR TO AN INDEPENDENT MECHANIC AND HAD SENSOR FOR ENGINE COOLANT REPLACED. THE CAR SEEM TO DRIVE WITHOUT AN ISSUE, BUT AFTER A WEEK, THE PROBLEM RETURNED AS DESCRIBED ABOVE.
Corrective Action:
WHILE MY 2017 FUSION SE WAS IN MOTION I GOT A CHECK ENGINE LAMP INDICATING THAT I HAD A MISS-FIRING CYLINDER AND ANOTHER LAMP TELLING ME "ENGINE COOLANT OVER TEMPERATURE". WHEN THE LAMP COMES ON IT REDUCES ENGINE TORQUE AND VEHICLE SPEED, MAKING THE CAR UNSAFE TO DRIVE BECAUSE IT SLOWS THE VEHICLE TO ABOUT 25 MPH. I TOOK IT TO FORD AND THEY TOLD ME IT WOULD COST $2,500 TO REMOVE THE HEAD TO LOOK FOR COOLANT WAS IN THE CYLINDER, $4,500 TO REPLACE WITH A USED ENGINE. I LATER TOOK THE CAR TO AN INDEPENDENT MECHANIC AND HAD SENSOR FOR ENGINE COOLANT REPLACED. THE CAR SEEM TO DRIVE WITHOUT AN ISSUE, BUT AFTER A WEEK, THE PROBLEM RETURNED AS DESCRIBED ABOVE.
Additional Notes:
WHILE MY 2017 FUSION SE WAS IN MOTION I GOT A CHECK ENGINE LAMP INDICATING THAT I HAD A MISS-FIRING CYLINDER AND ANOTHER LAMP TELLING ME "ENGINE COOLANT OVER TEMPERATURE". WHEN THE LAMP COMES ON IT REDUCES ENGINE TORQUE AND VEHICLE SPEED, MAKING THE CAR UNSAFE TO DRIVE BECAUSE IT SLOWS THE VEHICLE TO ABOUT 25 MPH. I TOOK IT TO FORD AND THEY TOLD ME IT WOULD COST $2,500 TO REMOVE THE HEAD TO LOOK FOR COOLANT WAS IN THE CYLINDER, $4,500 TO REPLACE WITH A USED ENGINE. I LATER TOOK THE CAR TO AN INDEPENDENT MECHANIC AND HAD SENSOR FOR ENGINE COOLANT REPLACED. THE CAR SEEM TO DRIVE WITHOUT AN ISSUE, BUT AFTER A WEEK, THE PROBLEM RETURNED AS DESCRIBED ABOVE.
Mfg Campaign: 11316623
Recall Date: Mar 6, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE DOESN'T MOVE WHEN PUT INTO GEAR... WHEN TAKEN FOR DIAGNOSTIC, TRANSMISSION CODE POPS UP...
Corrective Action:
VEHICLE DOESN'T MOVE WHEN PUT INTO GEAR... WHEN TAKEN FOR DIAGNOSTIC, TRANSMISSION CODE POPS UP...
Additional Notes:
VEHICLE DOESN'T MOVE WHEN PUT INTO GEAR... WHEN TAKEN FOR DIAGNOSTIC, TRANSMISSION CODE POPS UP...
Mfg Campaign: 11311575
Recall Date: Feb 26, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE DOESN'T MOVE WHEN PUT INTO GEAR... WHEN TAKEN FOR DIAGNOSTIC, TRANSMISSION CODE POPS UP...
Corrective Action:
VEHICLE DOESN'T MOVE WHEN PUT INTO GEAR... WHEN TAKEN FOR DIAGNOSTIC, TRANSMISSION CODE POPS UP...
Additional Notes:
VEHICLE DOESN'T MOVE WHEN PUT INTO GEAR... WHEN TAKEN FOR DIAGNOSTIC, TRANSMISSION CODE POPS UP...
Mfg Campaign: 11311575
Recall Date: Feb 26, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING. 17. FORD. FUSHION. CAR SLOWS DOWN WHILE DRIVING. JERKING TOOK IT IN THE DEALERSHIP. THEY KEPT IT A WEEK. TO TELL ME IT HAD TRANSMISSION. PROBLEMS. TORQUE CONVERTERS. AND NEEDED A NEW TRANSMISSION WAS NOT. COVER UNDER WARRANTY I AM FEMALE AND ALWAY DROVE A FORD. CAR. NEVER HAD ANY PROBLEMS.
Corrective Action:
WHILE DRIVING. 17. FORD. FUSHION. CAR SLOWS DOWN WHILE DRIVING. JERKING TOOK IT IN THE DEALERSHIP. THEY KEPT IT A WEEK. TO TELL ME IT HAD TRANSMISSION. PROBLEMS. TORQUE CONVERTERS. AND NEEDED A NEW TRANSMISSION WAS NOT. COVER UNDER WARRANTY I AM FEMALE AND ALWAY DROVE A FORD. CAR. NEVER HAD ANY PROBLEMS.
Additional Notes:
WHILE DRIVING. 17. FORD. FUSHION. CAR SLOWS DOWN WHILE DRIVING. JERKING TOOK IT IN THE DEALERSHIP. THEY KEPT IT A WEEK. TO TELL ME IT HAD TRANSMISSION. PROBLEMS. TORQUE CONVERTERS. AND NEEDED A NEW TRANSMISSION WAS NOT. COVER UNDER WARRANTY I AM FEMALE AND ALWAY DROVE A FORD. CAR. NEVER HAD ANY PROBLEMS.
Mfg Campaign: 11308737
Recall Date: Feb 12, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ENGINE CODE SURFACED AND TOLD ME I HAD A MISFIRE. I TOOK IT TO THE SHOP AND WAS TOLD THAT COOLANT HAD LEAKED INTO THE CYLINDER AND I WOULD HAVE TO REPLACE THE ENTIRE ENGINE AND WOULD COST ME $9,300. I CALLED FORD AND EVEN THOUGH THERE ARE RECALLS ON SIMILAR VEHICLES WITH SIMILAR ISSUES, THERE IS NOT A RECALL ON THIS PARTICULAR VEHICLE.
Corrective Action:
ENGINE CODE SURFACED AND TOLD ME I HAD A MISFIRE. I TOOK IT TO THE SHOP AND WAS TOLD THAT COOLANT HAD LEAKED INTO THE CYLINDER AND I WOULD HAVE TO REPLACE THE ENTIRE ENGINE AND WOULD COST ME $9,300. I CALLED FORD AND EVEN THOUGH THERE ARE RECALLS ON SIMILAR VEHICLES WITH SIMILAR ISSUES, THERE IS NOT A RECALL ON THIS PARTICULAR VEHICLE.
Additional Notes:
ENGINE CODE SURFACED AND TOLD ME I HAD A MISFIRE. I TOOK IT TO THE SHOP AND WAS TOLD THAT COOLANT HAD LEAKED INTO THE CYLINDER AND I WOULD HAVE TO REPLACE THE ENTIRE ENGINE AND WOULD COST ME $9,300. I CALLED FORD AND EVEN THOUGH THERE ARE RECALLS ON SIMILAR VEHICLES WITH SIMILAR ISSUES, THERE IS NOT A RECALL ON THIS PARTICULAR VEHICLE.
Mfg Campaign: 11308771
Recall Date: Feb 12, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I WENT TO MY CAR AFTER WORK AND ATTEMPTED TO START IT BUT A SHIFT SYSTEM FAULT ERROR OCCURRED AND THE CAR BEGAN PUTTING THE EMERGENCY BRAKE ON WHEN I TRIED TO SHIFT TO PARK. IT WOULD SAY "SHIFT TO PARK" EVEN WHEN MY KNOB SHOWED THAT THE GEAR WAS IN PARK. IT WOULD ALSO ROTATE THE KNOB BACK TO P EVERY NOW AND THEN WHEN YOU ATTEMPT TO SHIFT INTO A DIFFERENT GEAR.
Corrective Action:
I WENT TO MY CAR AFTER WORK AND ATTEMPTED TO START IT BUT A SHIFT SYSTEM FAULT ERROR OCCURRED AND THE CAR BEGAN PUTTING THE EMERGENCY BRAKE ON WHEN I TRIED TO SHIFT TO PARK. IT WOULD SAY "SHIFT TO PARK" EVEN WHEN MY KNOB SHOWED THAT THE GEAR WAS IN PARK. IT WOULD ALSO ROTATE THE KNOB BACK TO P EVERY NOW AND THEN WHEN YOU ATTEMPT TO SHIFT INTO A DIFFERENT GEAR.
Additional Notes:
I WENT TO MY CAR AFTER WORK AND ATTEMPTED TO START IT BUT A SHIFT SYSTEM FAULT ERROR OCCURRED AND THE CAR BEGAN PUTTING THE EMERGENCY BRAKE ON WHEN I TRIED TO SHIFT TO PARK. IT WOULD SAY "SHIFT TO PARK" EVEN WHEN MY KNOB SHOWED THAT THE GEAR WAS IN PARK. IT WOULD ALSO ROTATE THE KNOB BACK TO P EVERY NOW AND THEN WHEN YOU ATTEMPT TO SHIFT INTO A DIFFERENT GEAR.
Mfg Campaign: 11308765
Recall Date: Feb 12, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE HAVE BEEN SEVERAL INSTANCES WHERE MY WINDOWS WILL NOT ROLL UP. WHEN I TRY TO ROLL UP THE WINDOW IT AUTOMATICALLY GOES BACK DOWN.
Corrective Action:
THERE HAVE BEEN SEVERAL INSTANCES WHERE MY WINDOWS WILL NOT ROLL UP. WHEN I TRY TO ROLL UP THE WINDOW IT AUTOMATICALLY GOES BACK DOWN.
Additional Notes:
THERE HAVE BEEN SEVERAL INSTANCES WHERE MY WINDOWS WILL NOT ROLL UP. WHEN I TRY TO ROLL UP THE WINDOW IT AUTOMATICALLY GOES BACK DOWN.
Mfg Campaign: 11308849
Recall Date: Feb 12, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE STOPPED AT AN INTERSECTION THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE CAR IN PARK TURN THE VEHICLE OFF AND BACK ON WHICH RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO (AUTO GIANTS TEMPLE HILLS 4600 BRANCH AVE, TEMPLE HILLS, MD 20748 (240) 685-2274) WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO A LOCAL FORD DEALER. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE STOPPED AT AN INTERSECTION THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE CAR IN PARK TURN THE VEHICLE OFF AND BACK ON WHICH RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO (AUTO GIANTS TEMPLE HILLS 4600 BRANCH AVE, TEMPLE HILLS, MD 20748 (240) 685-2274) WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO A LOCAL FORD DEALER. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE STOPPED AT AN INTERSECTION THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PLACED THE CAR IN PARK TURN THE VEHICLE OFF AND BACK ON WHICH RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO (AUTO GIANTS TEMPLE HILLS 4600 BRANCH AVE, TEMPLE HILLS, MD 20748 (240) 685-2274) WHO WAS UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS REFERRED TO A LOCAL FORD DEALER. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Mfg Campaign: 11308500
Recall Date: Feb 11, 2020
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Mfg Campaign: 11307701
Recall Date: Feb 7, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE BRAKE LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO HERITAGE FORD 2100 SISK RD, MODESTO, CA 95350, FOR AN OIL CHANGE AND THE CONTACT INFORMED THE DEALER ABOUT THE FAILURE. THE DEALER INFORMED THE CONTACT BRAKE FLUID WAS PUT INTO THE VEHICLE IN ORDER TO REPAIR THE FAILURE. THE VEHICLE WAS REPAIR HOWEVER, A DAY LATER THE FAILURE RECURRED. THE CONTACT MENTIONED THAT A WHOLE CAN OF BRAKE FLUID WAS REPLENISHED IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THE BRAKE LINE LEAKED FLUID DUE TO THE TRANSMISSION COMING INTO CONTACT WITH THE BRAKE LINES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Mfg Campaign: 11307701
Recall Date: Feb 7, 2020
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I JUST PURCHASED THIS VEHICLE FROM A PRIVATE DEALER (AMERICAN CAR CENTER IN GA). IN LESS THAN 2 DAYS THE ERROR MESSAGE POPPED UP. THEY WONT FIX THE ISSUE AND FORD WANTS ME TO PAY TO GET IT ON THE COMPUTER TO SEE WHATS WRONG WITH IT. I ONLY HAD THE CAR FOR TWO MONTHS AND NOW I WILL BE OUT OF POCKET! ITS NOT FAIR!!!!!!!!!!!!! SOMEONE NEEDS TO FIX THIS ISSUE!
Corrective Action:
I JUST PURCHASED THIS VEHICLE FROM A PRIVATE DEALER (AMERICAN CAR CENTER IN GA). IN LESS THAN 2 DAYS THE ERROR MESSAGE POPPED UP. THEY WONT FIX THE ISSUE AND FORD WANTS ME TO PAY TO GET IT ON THE COMPUTER TO SEE WHATS WRONG WITH IT. I ONLY HAD THE CAR FOR TWO MONTHS AND NOW I WILL BE OUT OF POCKET! ITS NOT FAIR!!!!!!!!!!!!! SOMEONE NEEDS TO FIX THIS ISSUE!
Additional Notes:
I JUST PURCHASED THIS VEHICLE FROM A PRIVATE DEALER (AMERICAN CAR CENTER IN GA). IN LESS THAN 2 DAYS THE ERROR MESSAGE POPPED UP. THEY WONT FIX THE ISSUE AND FORD WANTS ME TO PAY TO GET IT ON THE COMPUTER TO SEE WHATS WRONG WITH IT. I ONLY HAD THE CAR FOR TWO MONTHS AND NOW I WILL BE OUT OF POCKET! ITS NOT FAIR!!!!!!!!!!!!! SOMEONE NEEDS TO FIX THIS ISSUE!
Mfg Campaign: 11307289
Recall Date: Feb 5, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN, THE TRANSMISSION STARTED SLIPPING AND THE PARKING BRAKE ACTIVATE SIMULTANEOUSLY. THE CONTACT ALSO INDICATED THAT THE TRANSMISSION TORQUE CONVERTER WAS DAMAGED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COVERT FORD (11514 RESEARCH BLVD, AUSTIN TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN, THE TRANSMISSION STARTED SLIPPING AND THE PARKING BRAKE ACTIVATE SIMULTANEOUSLY. THE CONTACT ALSO INDICATED THAT THE TRANSMISSION TORQUE CONVERTER WAS DAMAGED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COVERT FORD (11514 RESEARCH BLVD, AUSTIN TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING DRIVEN, THE TRANSMISSION STARTED SLIPPING AND THE PARKING BRAKE ACTIVATE SIMULTANEOUSLY. THE CONTACT ALSO INDICATED THAT THE TRANSMISSION TORQUE CONVERTER WAS DAMAGED. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COVERT FORD (11514 RESEARCH BLVD, AUSTIN TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,000.
Mfg Campaign: 11306643
Recall Date: Feb 3, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT 70 MPH THE VEHICLE OVERHEATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SPARK PLUGS, TRANSMISSION, HEAD GASKET, AND ENGINE WERE REPLACED. THE VEHICLE WAS TAKEN TO (CRESCENT FORD 100 OLD WINSTON RD, HIGH POINT, NC 27265 (336) 869-2181) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT A CALIBRATION WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT 70 MPH THE VEHICLE OVERHEATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SPARK PLUGS, TRANSMISSION, HEAD GASKET, AND ENGINE WERE REPLACED. THE VEHICLE WAS TAKEN TO (CRESCENT FORD 100 OLD WINSTON RD, HIGH POINT, NC 27265 (336) 869-2181) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT A CALIBRATION WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE DRIVING AT 70 MPH THE VEHICLE OVERHEATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SPARK PLUGS, TRANSMISSION, HEAD GASKET, AND ENGINE WERE REPLACED. THE VEHICLE WAS TAKEN TO (CRESCENT FORD 100 OLD WINSTON RD, HIGH POINT, NC 27265 (336) 869-2181) WHERE IT WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT A CALIBRATION WAS NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 80,000.
Mfg Campaign: 11306814
Recall Date: Feb 3, 2020
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
THE SEATBELT HAS CAME APART INSIDE. YOU CAN LOOK INSIDE THE ONE THAT'S BROKEN AND THE GOOD ONE AND SEE THERE IS A PIECE MISSING OR BROKEN.
Corrective Action:
THE SEATBELT HAS CAME APART INSIDE. YOU CAN LOOK INSIDE THE ONE THAT'S BROKEN AND THE GOOD ONE AND SEE THERE IS A PIECE MISSING OR BROKEN.
Additional Notes:
THE SEATBELT HAS CAME APART INSIDE. YOU CAN LOOK INSIDE THE ONE THAT'S BROKEN AND THE GOOD ONE AND SEE THERE IS A PIECE MISSING OR BROKEN.
Mfg Campaign: 11306460
Recall Date: Feb 1, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
FORD SYNC 3 "APIM" FAILURE. THE MODULE CONTROLLING THE INFOTAINMENT SYSTEM IN THE CAR FAILED AFTER A SOFTWARE UPDATE TO VERSION 3.0. HAPPENED 7 DAYS PAST AND 6000MI BEFORE WARRANTY EXPIRED WITH FORD UNWILLING TO COVER ANY OF THE COST. AFTER APIM REPLACEMENT BATTERY ALSO FAILED. AFTERMARKET SELLERS OF APIM'S ACKNOWLEDGE HIGH FAILURE RATE ON 1ST GEN (2016-17) APIMS.
Corrective Action:
FORD SYNC 3 "APIM" FAILURE. THE MODULE CONTROLLING THE INFOTAINMENT SYSTEM IN THE CAR FAILED AFTER A SOFTWARE UPDATE TO VERSION 3.0. HAPPENED 7 DAYS PAST AND 6000MI BEFORE WARRANTY EXPIRED WITH FORD UNWILLING TO COVER ANY OF THE COST. AFTER APIM REPLACEMENT BATTERY ALSO FAILED. AFTERMARKET SELLERS OF APIM'S ACKNOWLEDGE HIGH FAILURE RATE ON 1ST GEN (2016-17) APIMS.
Additional Notes:
FORD SYNC 3 "APIM" FAILURE. THE MODULE CONTROLLING THE INFOTAINMENT SYSTEM IN THE CAR FAILED AFTER A SOFTWARE UPDATE TO VERSION 3.0. HAPPENED 7 DAYS PAST AND 6000MI BEFORE WARRANTY EXPIRED WITH FORD UNWILLING TO COVER ANY OF THE COST. AFTER APIM REPLACEMENT BATTERY ALSO FAILED. AFTERMARKET SELLERS OF APIM'S ACKNOWLEDGE HIGH FAILURE RATE ON 1ST GEN (2016-17) APIMS.
Mfg Campaign: 11306506
Recall Date: Feb 1, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I HAVE A 2017 FORD FUSION, PURCHASED 6 MTHS AGO. I WAS STATIONARY IN A PARKING LOT, WHEN I PUT IT IN REVERSE IT IMMEDIATELY THREW ITSELF BACK IN PARK AND GAVE ERROR 'SHIFT SYSTEM FAULT SERVICE SOON'. CYCLED CAR ON AND OFF SEVERAL TIMES WITH THE SAME RESULT. THERE WAS NO PRIOR WARNING OF ANY ISSUES. I AM READING THIS IS HAPPENING TO ALOT OF 2017 FORD FUSIONS. I AM OUT OF WARRANTY, THE DEALERSHIP IS FIGHTING ME ON WARRANTY WHEN I SPECIFICALLY SAID I WOULD NOT BUY IT WITHOUT ONE, AND I CANT AFFORD TO FIX IT. I STILL OWE OVER $14,000 ON THIS CAR AND JUST HAVING IT 6 MTHS I AM VERY DISAPPOINTED. HOPE THIS IS RECALLED!
Corrective Action:
I HAVE A 2017 FORD FUSION, PURCHASED 6 MTHS AGO. I WAS STATIONARY IN A PARKING LOT, WHEN I PUT IT IN REVERSE IT IMMEDIATELY THREW ITSELF BACK IN PARK AND GAVE ERROR 'SHIFT SYSTEM FAULT SERVICE SOON'. CYCLED CAR ON AND OFF SEVERAL TIMES WITH THE SAME RESULT. THERE WAS NO PRIOR WARNING OF ANY ISSUES. I AM READING THIS IS HAPPENING TO ALOT OF 2017 FORD FUSIONS. I AM OUT OF WARRANTY, THE DEALERSHIP IS FIGHTING ME ON WARRANTY WHEN I SPECIFICALLY SAID I WOULD NOT BUY IT WITHOUT ONE, AND I CANT AFFORD TO FIX IT. I STILL OWE OVER $14,000 ON THIS CAR AND JUST HAVING IT 6 MTHS I AM VERY DISAPPOINTED. HOPE THIS IS RECALLED!
Additional Notes:
I HAVE A 2017 FORD FUSION, PURCHASED 6 MTHS AGO. I WAS STATIONARY IN A PARKING LOT, WHEN I PUT IT IN REVERSE IT IMMEDIATELY THREW ITSELF BACK IN PARK AND GAVE ERROR 'SHIFT SYSTEM FAULT SERVICE SOON'. CYCLED CAR ON AND OFF SEVERAL TIMES WITH THE SAME RESULT. THERE WAS NO PRIOR WARNING OF ANY ISSUES. I AM READING THIS IS HAPPENING TO ALOT OF 2017 FORD FUSIONS. I AM OUT OF WARRANTY, THE DEALERSHIP IS FIGHTING ME ON WARRANTY WHEN I SPECIFICALLY SAID I WOULD NOT BUY IT WITHOUT ONE, AND I CANT AFFORD TO FIX IT. I STILL OWE OVER $14,000 ON THIS CAR AND JUST HAVING IT 6 MTHS I AM VERY DISAPPOINTED. HOPE THIS IS RECALLED!
Mfg Campaign: 11300221
Recall Date: Jan 17, 2020
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