Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
When turning the vehicle and accelerating the axle makes a loud clicking noise. Sounds like something to do with the CV joints
Corrective Action:
When turning the vehicle and accelerating the axle makes a loud clicking noise. Sounds like something to do with the CV joints
Additional Notes:
When turning the vehicle and accelerating the axle makes a loud clicking noise. Sounds like something to do with the CV joints
Mfg Campaign: 11646082
Recall Date: Mar 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Leased the 2024 Honda Prologue EX AWD on [XXX] and attempted to get the HondaLink app setup so I could see the charge level and other vehicle features. Also wanted to select my charging option and access EVGO credits. Received the text link but would not activate. I waited a week before stopping by the dealership to see if it would correct itself. Contact Honda Support and they resent the text link and told me it would take up to 24 hours to activate. I waited 48 hours and called Honda support, I proceeded to tell them that in addition to the app not working the integrated Google Maps was not functioning as it indicated the car was in Mexico, when in fact I was in Virginia. The Honda support person elevated my case to 2nd tier support and they indicated it would be 24 to 48 hours before I would get a response. I talked to tier 2 support person the next day and after some basic troubleshooting they transferred me to OnStar support as none of the OnStar buttons functioned either. After troubleshooting with OnStar they told me that 5he telematics module was probably bad and that I needed to take it to dealership, so 11 days and less 400 miles later I took my vehicle to the dealership. That was late on [XXX]. The dealership contacted me on the following Monday to tell me they need the car a little longer so their technician that was most familiar with the Prologue could look at it on Tuesday. The dealership called me back on Tuesday and said the telematics module needed to be replaced, but it was on a nationwide backorder until the middle or end of March. They did tell me the vehicle was drivable, but my concern is that without OnStar if I was in an accident and incapacitated it wouldn’t be able to contact emergency services. I did receive an update that the part is now expected to arrive April 6th, so my vehicle sits at the dealership still and I have now made 3 payments on it even though I have only driven it for 11 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Leased the 2024 Honda Prologue EX AWD on [XXX] and attempted to get the HondaLink app setup so I could see the charge level and other vehicle features. Also wanted to select my charging option and access EVGO credits. Received the text link but would not activate. I waited a week before stopping by the dealership to see if it would correct itself. Contact Honda Support and they resent the text link and told me it would take up to 24 hours to activate. I waited 48 hours and called Honda support, I proceeded to tell them that in addition to the app not working the integrated Google Maps was not functioning as it indicated the car was in Mexico, when in fact I was in Virginia. The Honda support person elevated my case to 2nd tier support and they indicated it would be 24 to 48 hours before I would get a response. I talked to tier 2 support person the next day and after some basic troubleshooting they transferred me to OnStar support as none of the OnStar buttons functioned either. After troubleshooting with OnStar they told me that 5he telematics module was probably bad and that I needed to take it to dealership, so 11 days and less 400 miles later I took my vehicle to the dealership. That was late on [XXX]. The dealership contacted me on the following Monday to tell me they need the car a little longer so their technician that was most familiar with the Prologue could look at it on Tuesday. The dealership called me back on Tuesday and said the telematics module needed to be replaced, but it was on a nationwide backorder until the middle or end of March. They did tell me the vehicle was drivable, but my concern is that without OnStar if I was in an accident and incapacitated it wouldn’t be able to contact emergency services. I did receive an update that the part is now expected to arrive April 6th, so my vehicle sits at the dealership still and I have now made 3 payments on it even though I have only driven it for 11 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Leased the 2024 Honda Prologue EX AWD on [XXX] and attempted to get the HondaLink app setup so I could see the charge level and other vehicle features. Also wanted to select my charging option and access EVGO credits. Received the text link but would not activate. I waited a week before stopping by the dealership to see if it would correct itself. Contact Honda Support and they resent the text link and told me it would take up to 24 hours to activate. I waited 48 hours and called Honda support, I proceeded to tell them that in addition to the app not working the integrated Google Maps was not functioning as it indicated the car was in Mexico, when in fact I was in Virginia. The Honda support person elevated my case to 2nd tier support and they indicated it would be 24 to 48 hours before I would get a response. I talked to tier 2 support person the next day and after some basic troubleshooting they transferred me to OnStar support as none of the OnStar buttons functioned either. After troubleshooting with OnStar they told me that 5he telematics module was probably bad and that I needed to take it to dealership, so 11 days and less 400 miles later I took my vehicle to the dealership. That was late on [XXX]. The dealership contacted me on the following Monday to tell me they need the car a little longer so their technician that was most familiar with the Prologue could look at it on Tuesday. The dealership called me back on Tuesday and said the telematics module needed to be replaced, but it was on a nationwide backorder until the middle or end of March. They did tell me the vehicle was drivable, but my concern is that without OnStar if I was in an accident and incapacitated it wouldn’t be able to contact emergency services. I did receive an update that the part is now expected to arrive April 6th, so my vehicle sits at the dealership still and I have now made 3 payments on it even though I have only driven it for 11 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11646114
Recall Date: Mar 3, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Corrective Action:
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Additional Notes:
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Mfg Campaign: 11645859
Recall Date: Mar 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Corrective Action:
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Additional Notes:
Car has 20 miles on it brand new cracking sound when turning left and right on steering wheel and front tires
Mfg Campaign: 11645859
Recall Date: Mar 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Loud clicking noise when accelerating from a stop turning left.
Corrective Action:
Loud clicking noise when accelerating from a stop turning left.
Additional Notes:
Loud clicking noise when accelerating from a stop turning left.
Mfg Campaign: 11645872
Recall Date: Mar 2, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
There is a loud clicking noise that comes from the front wheels when making a normal accelerated right or left turn. It’s most noticeable when the car has been sitting the cold for a while. Honda says they are aware of the problem but it is not clear if they know how to fix it. Other Prologue owners have been having their axles replaced under warranty.
Corrective Action:
There is a loud clicking noise that comes from the front wheels when making a normal accelerated right or left turn. It’s most noticeable when the car has been sitting the cold for a while. Honda says they are aware of the problem but it is not clear if they know how to fix it. Other Prologue owners have been having their axles replaced under warranty.
Additional Notes:
There is a loud clicking noise that comes from the front wheels when making a normal accelerated right or left turn. It’s most noticeable when the car has been sitting the cold for a while. Honda says they are aware of the problem but it is not clear if they know how to fix it. Other Prologue owners have been having their axles replaced under warranty.
Mfg Campaign: 11645716
Recall Date: Mar 1, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving on the gateway both my screens shut off. The one on my driver dash that displays my speed etc. my telematics screen also shut off. Stayed off while driving for about 5min then suddenly reset.
Corrective Action:
While driving on the gateway both my screens shut off. The one on my driver dash that displays my speed etc. my telematics screen also shut off. Stayed off while driving for about 5min then suddenly reset.
Additional Notes:
While driving on the gateway both my screens shut off. The one on my driver dash that displays my speed etc. my telematics screen also shut off. Stayed off while driving for about 5min then suddenly reset.
Mfg Campaign: 11645768
Recall Date: Mar 1, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Corrective Action:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Additional Notes:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Mfg Campaign: 11645526
Recall Date: Feb 28, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Corrective Action:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Additional Notes:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Mfg Campaign: 11645526
Recall Date: Feb 28, 2025
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Corrective Action:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Additional Notes:
While driving in traffic, the car unexpectedly applied the brakes and displayed a 'Service High Voltage System' warning on the dashboard. Shortly after, another message appeared: 'Service Vehicle Soon,' followed by 'Reduced Acceleration - Drive with Care.' The car isn't charging and lacks the speed needed to drive on the highway.
Mfg Campaign: 11645526
Recall Date: Feb 28, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
High Voltage system error 2 days after it was determined that it was fixed at the dealership.
Corrective Action:
High Voltage system error 2 days after it was determined that it was fixed at the dealership.
Additional Notes:
High Voltage system error 2 days after it was determined that it was fixed at the dealership.
Mfg Campaign: 11645236
Recall Date: Feb 27, 2025
Honda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Corrective Action:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Additional Notes:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Mfg Campaign: 11645247
Recall Date: Feb 27, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Corrective Action:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Additional Notes:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Mfg Campaign: 11645247
Recall Date: Feb 27, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Corrective Action:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Additional Notes:
Service High Voltage System warning. Have had this come up on my car and I have seen that this is a design issue with the battery cooling system. I am glad that the car did not just shut off while I was driving. Honda/GM need to make this car right. And this issue is happening to everyone. Please help us.
Mfg Campaign: 11645247
Recall Date: Feb 27, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The emergency break system abruptly activates. It has happened on reverse and going forward. One of the times it happened while on reverse it was raining so I thought that was the issue but it has happened on other occasions too. While going forward it happens when I am in fact getting close to a car however there is no risk of a crash and the system over reacts. Instead of allowing me to break on my own smoothly it goes to a complete stop unexpectedly. How was your safety or the safety of others put at risk? The sudden breaking hurts my neck and back, and that of my passengers. It also puts my car at risk of getting rearended by the car behind me due to the sudden and complete stop. Ignoring the crying children that get scared by the sudden stop and think there has been an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I emailed the sales rep this morning to complain but no response yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The emergency break system abruptly activates. It has happened on reverse and going forward. One of the times it happened while on reverse it was raining so I thought that was the issue but it has happened on other occasions too. While going forward it happens when I am in fact getting close to a car however there is no risk of a crash and the system over reacts. Instead of allowing me to break on my own smoothly it goes to a complete stop unexpectedly. How was your safety or the safety of others put at risk? The sudden breaking hurts my neck and back, and that of my passengers. It also puts my car at risk of getting rearended by the car behind me due to the sudden and complete stop. Ignoring the crying children that get scared by the sudden stop and think there has been an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I emailed the sales rep this morning to complain but no response yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The emergency break system abruptly activates. It has happened on reverse and going forward. One of the times it happened while on reverse it was raining so I thought that was the issue but it has happened on other occasions too. While going forward it happens when I am in fact getting close to a car however there is no risk of a crash and the system over reacts. Instead of allowing me to break on my own smoothly it goes to a complete stop unexpectedly. How was your safety or the safety of others put at risk? The sudden breaking hurts my neck and back, and that of my passengers. It also puts my car at risk of getting rearended by the car behind me due to the sudden and complete stop. Ignoring the crying children that get scared by the sudden stop and think there has been an accident. Has the problem been reproduced or confirmed by a dealer or independent service center? No. I emailed the sales rep this morning to complain but no response yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Mfg Campaign: 11645419
Recall Date: Feb 27, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle restarted while on the freeway. My Child was in the car and was extremely frightened.
Corrective Action:
Vehicle restarted while on the freeway. My Child was in the car and was extremely frightened.
Additional Notes:
Vehicle restarted while on the freeway. My Child was in the car and was extremely frightened.
Mfg Campaign: 11645170
Recall Date: Feb 26, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Corrective Action:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Additional Notes:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Mfg Campaign: 11644712
Recall Date: Feb 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Corrective Action:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Additional Notes:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Mfg Campaign: 11644712
Recall Date: Feb 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Corrective Action:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Additional Notes:
Vehicle makes clicking noise went to dealer many times no answer till they decide to change front right axe noise went down 70% but the noise is coming back up 2 weeks after repair. Is a new car. My spouse bought another same brand and model is is starting to do the same. Noise is louder and louder. When turning any direction, worse when turning and applying brakes.
Mfg Campaign: 11644712
Recall Date: Feb 25, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
At 667 mi. car started making a clicking noise when turning left from a complete stop.
Corrective Action:
At 667 mi. car started making a clicking noise when turning left from a complete stop.
Additional Notes:
At 667 mi. car started making a clicking noise when turning left from a complete stop.
Mfg Campaign: 11644915
Recall Date: Feb 25, 2025
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