Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
We had our Honda Prologue just a couple weeks and decided to drive to the mountains. On the way up, we got several error messages: "Service High Voltage System", "Service Vehicle Soon" and "Reduced Acceleration, Drive with Care". The car was still driveable, but we could not charge it at were stuck in the mountains. We had to get towed back to the dealer. It was in for a couple days before being returned. They said they had: 1) "Done a hard battery reset"; and 2) serviced the A/C system". The car seems to be working OK but we are wary of taking it on longer drives. This seems to be a common issue on Hondaprologue forums.
Corrective Action:
We had our Honda Prologue just a couple weeks and decided to drive to the mountains. On the way up, we got several error messages: "Service High Voltage System", "Service Vehicle Soon" and "Reduced Acceleration, Drive with Care". The car was still driveable, but we could not charge it at were stuck in the mountains. We had to get towed back to the dealer. It was in for a couple days before being returned. They said they had: 1) "Done a hard battery reset"; and 2) serviced the A/C system". The car seems to be working OK but we are wary of taking it on longer drives. This seems to be a common issue on Hondaprologue forums.
Additional Notes:
We had our Honda Prologue just a couple weeks and decided to drive to the mountains. On the way up, we got several error messages: "Service High Voltage System", "Service Vehicle Soon" and "Reduced Acceleration, Drive with Care". The car was still driveable, but we could not charge it at were stuck in the mountains. We had to get towed back to the dealer. It was in for a couple days before being returned. They said they had: 1) "Done a hard battery reset"; and 2) serviced the A/C system". The car seems to be working OK but we are wary of taking it on longer drives. This seems to be a common issue on Hondaprologue forums.
Mfg Campaign: 11636533
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle comes with an HondaLink app that allows control of many features and is needed to claim the valuable charging credits (EVGo) that come with the vehicle. It has been more than a month since we bought the vehicle and the HondaLink app has never worked. I have been on the phone with Honda many times with no fix. They have sent me email links to patch the issue, but none of the links have worked. This is a defective app.
Corrective Action:
The vehicle comes with an HondaLink app that allows control of many features and is needed to claim the valuable charging credits (EVGo) that come with the vehicle. It has been more than a month since we bought the vehicle and the HondaLink app has never worked. I have been on the phone with Honda many times with no fix. They have sent me email links to patch the issue, but none of the links have worked. This is a defective app.
Additional Notes:
The vehicle comes with an HondaLink app that allows control of many features and is needed to claim the valuable charging credits (EVGo) that come with the vehicle. It has been more than a month since we bought the vehicle and the HondaLink app has never worked. I have been on the phone with Honda many times with no fix. They have sent me email links to patch the issue, but none of the links have worked. This is a defective app.
Mfg Campaign: 11636535
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
The passenger side front CV axle started clicking and leaking grease with 600 miles on the car. It was replaced under warranty with the same faulty part.
Corrective Action:
The passenger side front CV axle started clicking and leaking grease with 600 miles on the car. It was replaced under warranty with the same faulty part.
Additional Notes:
The passenger side front CV axle started clicking and leaking grease with 600 miles on the car. It was replaced under warranty with the same faulty part.
Mfg Campaign: 11636551
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Corrective Action:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Additional Notes:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Mfg Campaign: 11636552
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Corrective Action:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Additional Notes:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Mfg Campaign: 11636552
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Corrective Action:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Additional Notes:
The forward collision sensor failed to work after 2500 miles, disabling my ability to use adaptive cruise control. I've thoroughly cleaned the area where the two sensors are and it made no difference.
Mfg Campaign: 11636552
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Honda link app is extremely slow to respond or doesn’t respond at all. Safety issue if no keys are available. Unable to unlock car, if keys are left in the car, the car will lock with no way to unlock if the app is not working.
Corrective Action:
Honda link app is extremely slow to respond or doesn’t respond at all. Safety issue if no keys are available. Unable to unlock car, if keys are left in the car, the car will lock with no way to unlock if the app is not working.
Additional Notes:
Honda link app is extremely slow to respond or doesn’t respond at all. Safety issue if no keys are available. Unable to unlock car, if keys are left in the car, the car will lock with no way to unlock if the app is not working.
Mfg Campaign: 11636558
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
When turning the steering wheel when accelerating there is a popping noise in the front of the vehicle.
Corrective Action:
When turning the steering wheel when accelerating there is a popping noise in the front of the vehicle.
Additional Notes:
When turning the steering wheel when accelerating there is a popping noise in the front of the vehicle.
Mfg Campaign: 11636559
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Emergency braking in reverse will randomly engage while in reverse when there is no object that is potentially obstructing reverse. This is a safety issue as when it engages, other vehicles around may not be able to react as quickly and cause an impact. This has not been reported to manufacturer, it has been reported to dealer. Warning lamp for emergency breaking engaging and requires to be put in gear and engage manual break accordingly.
Corrective Action:
Emergency braking in reverse will randomly engage while in reverse when there is no object that is potentially obstructing reverse. This is a safety issue as when it engages, other vehicles around may not be able to react as quickly and cause an impact. This has not been reported to manufacturer, it has been reported to dealer. Warning lamp for emergency breaking engaging and requires to be put in gear and engage manual break accordingly.
Additional Notes:
Emergency braking in reverse will randomly engage while in reverse when there is no object that is potentially obstructing reverse. This is a safety issue as when it engages, other vehicles around may not be able to react as quickly and cause an impact. This has not been reported to manufacturer, it has been reported to dealer. Warning lamp for emergency breaking engaging and requires to be put in gear and engage manual break accordingly.
Mfg Campaign: 11636560
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
HondaLink app will not connect with vehicle and requires re-activiation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.
Corrective Action:
HondaLink app will not connect with vehicle and requires re-activiation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.
Additional Notes:
HondaLink app will not connect with vehicle and requires re-activiation with Honda support occasionally. This is a safety concern as I am unable to identify and/or unlock car in an emergency (lost key), nor check tire pressure, and ultimately identify current state of vehicle battery. I have notified manufacturer and have two (2) open cases at this time. Dealer has also been notified. No warning lamps, several messages appear (see attached images). First occurrence was shortly after taking receipt of vehicle (Wednesday 15-Jan) and has occurred on several other occasions, which has caused me to request specific case investigation from manufacturer.
Mfg Campaign: 11636563
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Anytime the headlights are turned on, the center console Infotainment system starts scrolling through random menus and initiating button presses on any option available in the menu it is on. It also becomes completely unresponsive to human button presses while this happens. This becomes a huge safety issue as any vehicle system that is available from a button press can be turned on or off randomly. This problem is repeatable and happens every time the headlights are on.
Corrective Action:
Anytime the headlights are turned on, the center console Infotainment system starts scrolling through random menus and initiating button presses on any option available in the menu it is on. It also becomes completely unresponsive to human button presses while this happens. This becomes a huge safety issue as any vehicle system that is available from a button press can be turned on or off randomly. This problem is repeatable and happens every time the headlights are on.
Additional Notes:
Anytime the headlights are turned on, the center console Infotainment system starts scrolling through random menus and initiating button presses on any option available in the menu it is on. It also becomes completely unresponsive to human button presses while this happens. This becomes a huge safety issue as any vehicle system that is available from a button press can be turned on or off randomly. This problem is repeatable and happens every time the headlights are on.
Mfg Campaign: 11636566
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Vehicle makes a clicking noise at the CV joint. Honda dealer said it was a "known problem but safe to drive." At first I thought it only happened if I had to make a sharp turn and accelerate from a stopped position. Now, it occurs far more frequently even with gentle turns like from a red light.
Corrective Action:
Vehicle makes a clicking noise at the CV joint. Honda dealer said it was a "known problem but safe to drive." At first I thought it only happened if I had to make a sharp turn and accelerate from a stopped position. Now, it occurs far more frequently even with gentle turns like from a red light.
Additional Notes:
Vehicle makes a clicking noise at the CV joint. Honda dealer said it was a "known problem but safe to drive." At first I thought it only happened if I had to make a sharp turn and accelerate from a stopped position. Now, it occurs far more frequently even with gentle turns like from a red light.
Mfg Campaign: 11636567
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Knocking noise when making sharp/tight turns/u turns. Took vehicle to Honda dealer and was advised that axle/cv joint is issue. It is known and not estimated repair time provided.
Corrective Action:
Knocking noise when making sharp/tight turns/u turns. Took vehicle to Honda dealer and was advised that axle/cv joint is issue. It is known and not estimated repair time provided.
Additional Notes:
Knocking noise when making sharp/tight turns/u turns. Took vehicle to Honda dealer and was advised that axle/cv joint is issue. It is known and not estimated repair time provided.
Mfg Campaign: 11636577
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Corrective Action:
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Additional Notes:
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Mfg Campaign: 11636584
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Corrective Action:
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Additional Notes:
My 2024 Honda Prologue had less than 900 miles on it when "High Voltage Warning" appeared on my dash, and warned me to take the vehicle to a service center immediately - I did, and now my Prologue has been in service for 20 days straight. (As of 1-17-25)
Mfg Campaign: 11636584
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Corrective Action:
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Additional Notes:
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Mfg Campaign: 11636588
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Corrective Action:
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Additional Notes:
The vehicle makes a knocking sound when turning - left or right. It seems to be an axle problem.
Mfg Campaign: 11636588
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Corrective Action:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Additional Notes:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Mfg Campaign: 11636590
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Corrective Action:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Additional Notes:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Mfg Campaign: 11636590
Recall Date: Jan 17, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Corrective Action:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Additional Notes:
The car has a clicking sound when turning left or right. The dealership says that it is caused by a failing CV Axel. This apparently has been happening to dozens and dozens other Honda Prologues. I have not contacted the manufacturer about this issue as the dealerships are aware. This failure could lead to safety issues as it is related directly to steering and power train. There are not any notifications, messages, or lamps pertaining to this issue. When I leased this vehicle, the clicking was not happening to the one I leased, but the vehicle I test drove was doing it much more frequently than mine currently is.
Mfg Campaign: 11636590
Recall Date: Jan 17, 2025
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury