Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: SC327
Recall Date: Nov 18, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 vehicles. The Integrated Charging Control Unit (ICCU) may become damaged and stop charging the 12-Volt battery, which can result in a loss of drive power.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC302
Recall Date: Mar 14, 2024
Kia Motors America
Safety Issue:
Kia Motor America (Kia) is recalling certain 2022 EV6 vehicles. A software error in the Shifter Control Unit (SCU) may disengage the parking mechanism, which can allow the vehicle to rollaway.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC236
Recall Date: May 11, 2022
Consumer Complaints
257 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia EV6. The contact stated while driving 35 MPH, the vehicle shut off and lost motive power. The vehicle rebooted and the message "Critical Electrical Failure" and "Stop Vehicle” was displayed. The low voltage message was also displayed. The contact was unable to stop the vehicle or restart the vehicle. The vehicle came to a complete stop independently. The vehicle was towed to the dealer for a diagnostic test however, no failure was found. The contact was informed that the vehicle needed to be diagnosed by a technician. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 11,000.
Corrective Action:
The contact owns a 2022 Kia EV6. The contact stated while driving 35 MPH, the vehicle shut off and lost motive power. The vehicle rebooted and the message "Critical Electrical Failure" and "Stop Vehicle” was displayed. The low voltage message was also displayed. The contact was unable to stop the vehicle or restart the vehicle. The vehicle came to a complete stop independently. The vehicle was towed to the dealer for a diagnostic test however, no failure was found. The contact was informed that the vehicle needed to be diagnosed by a technician. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 11,000.
Additional Notes:
The contact owns a 2022 Kia EV6. The contact stated while driving 35 MPH, the vehicle shut off and lost motive power. The vehicle rebooted and the message "Critical Electrical Failure" and "Stop Vehicle” was displayed. The low voltage message was also displayed. The contact was unable to stop the vehicle or restart the vehicle. The vehicle came to a complete stop independently. The vehicle was towed to the dealer for a diagnostic test however, no failure was found. The contact was informed that the vehicle needed to be diagnosed by a technician. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 11,000.
Mfg Campaign: 11531692
Recall Date: Jul 11, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HAD JUST CHARGED THE VEHICLE AT A LEVEL 3 CHARGER, RECEIVED BATTERY FAILURE WARNINGS ON THE DASHBOARD, BY THE NEXT MORNING THE CAR HAD LOST MOTIVE POWER DOWN TO 12 MPH MAXIMUM. THIS OCCURRED JUNE 19, 2023. THE CAR HAS BEEN AT THE DEALER EVER SINCE, WHERE THEY ADVISE THAT THERE ARE NO ICCU REPLACEMENT MODULES IN THE USA AS THEY ARE BACK ORDERED. THE DEALER IS NORTHSTAR KIA IN QUEENS, NY.
Corrective Action:
HAD JUST CHARGED THE VEHICLE AT A LEVEL 3 CHARGER, RECEIVED BATTERY FAILURE WARNINGS ON THE DASHBOARD, BY THE NEXT MORNING THE CAR HAD LOST MOTIVE POWER DOWN TO 12 MPH MAXIMUM. THIS OCCURRED JUNE 19, 2023. THE CAR HAS BEEN AT THE DEALER EVER SINCE, WHERE THEY ADVISE THAT THERE ARE NO ICCU REPLACEMENT MODULES IN THE USA AS THEY ARE BACK ORDERED. THE DEALER IS NORTHSTAR KIA IN QUEENS, NY.
Additional Notes:
HAD JUST CHARGED THE VEHICLE AT A LEVEL 3 CHARGER, RECEIVED BATTERY FAILURE WARNINGS ON THE DASHBOARD, BY THE NEXT MORNING THE CAR HAD LOST MOTIVE POWER DOWN TO 12 MPH MAXIMUM. THIS OCCURRED JUNE 19, 2023. THE CAR HAS BEEN AT THE DEALER EVER SINCE, WHERE THEY ADVISE THAT THERE ARE NO ICCU REPLACEMENT MODULES IN THE USA AS THEY ARE BACK ORDERED. THE DEALER IS NORTHSTAR KIA IN QUEENS, NY.
Mfg Campaign: 11531245
Recall Date: Jul 10, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Corrective Action:
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Additional Notes:
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Mfg Campaign: 11530504
Recall Date: Jul 5, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Corrective Action:
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Additional Notes:
During Level 2, 48 amp charging the car continually stops and starts charging roughly every five minutes. After contacting the charging maker, their diagnostic showed nothing wrong with the charger or incoming power, and that the car was stopping the charge. My Kia dealer states it is a problem with the onboard charger. However, Kia support doesn’t seem to acknowledge it. I have seen multiple reports of this is happening including a potential lawsuit, so I’m reporting this as an issue as well.
Mfg Campaign: 11530504
Recall Date: Jul 5, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After five months of flawless at home charging, sessions failed and charging sessions were shut down by car. Took EV6 in to local Kia dealer service which couldn’t find any issues with car or charging systems. Dealer recommended electrician investigate our home set up which all checked out fine. To rule out all possibilities, we decided to replace our at home charger and purchased third party system from dealer. This worked for about a month and charging failed again during a session this morning. Called Kia who said no recalls or campaigns on car.
Corrective Action:
After five months of flawless at home charging, sessions failed and charging sessions were shut down by car. Took EV6 in to local Kia dealer service which couldn’t find any issues with car or charging systems. Dealer recommended electrician investigate our home set up which all checked out fine. To rule out all possibilities, we decided to replace our at home charger and purchased third party system from dealer. This worked for about a month and charging failed again during a session this morning. Called Kia who said no recalls or campaigns on car.
Additional Notes:
After five months of flawless at home charging, sessions failed and charging sessions were shut down by car. Took EV6 in to local Kia dealer service which couldn’t find any issues with car or charging systems. Dealer recommended electrician investigate our home set up which all checked out fine. To rule out all possibilities, we decided to replace our at home charger and purchased third party system from dealer. This worked for about a month and charging failed again during a session this morning. Called Kia who said no recalls or campaigns on car.
Mfg Campaign: 11529808
Recall Date: Jun 30, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ICCU or 12v system has failed and car died mid drive on the road. Car is currently at the dealership for repairs. With complete electrical failure the vehicle reduced speed and stopped on it's own. This happened at night and I didn't have lights in or on the car to see. Additionally, I was unable to activate emergency lights and put on hazards. The dealership is struggling to diagnose the cause of the issue. The car dying was proceeded by a 12v battery light indicator and the turtle light saying it was reducing power. This was followed by a flashing "pull over vehicle and stop now" message.
Corrective Action:
ICCU or 12v system has failed and car died mid drive on the road. Car is currently at the dealership for repairs. With complete electrical failure the vehicle reduced speed and stopped on it's own. This happened at night and I didn't have lights in or on the car to see. Additionally, I was unable to activate emergency lights and put on hazards. The dealership is struggling to diagnose the cause of the issue. The car dying was proceeded by a 12v battery light indicator and the turtle light saying it was reducing power. This was followed by a flashing "pull over vehicle and stop now" message.
Additional Notes:
ICCU or 12v system has failed and car died mid drive on the road. Car is currently at the dealership for repairs. With complete electrical failure the vehicle reduced speed and stopped on it's own. This happened at night and I didn't have lights in or on the car to see. Additionally, I was unable to activate emergency lights and put on hazards. The dealership is struggling to diagnose the cause of the issue. The car dying was proceeded by a 12v battery light indicator and the turtle light saying it was reducing power. This was followed by a flashing "pull over vehicle and stop now" message.
Mfg Campaign: 11529045
Recall Date: Jun 27, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle repeatedly interrupt its own charging, no error codes are surfaced. The charger(EVSE)is in proper working order, confirmed with other cars, the area around the plug gets very warm but not alarmingly so? The issue developed after many months of error free charging. The issue is non limited to a single EVSE, it seems to be avoidable by greatly reducing charging rate.
Corrective Action:
Vehicle repeatedly interrupt its own charging, no error codes are surfaced. The charger(EVSE)is in proper working order, confirmed with other cars, the area around the plug gets very warm but not alarmingly so? The issue developed after many months of error free charging. The issue is non limited to a single EVSE, it seems to be avoidable by greatly reducing charging rate.
Additional Notes:
Vehicle repeatedly interrupt its own charging, no error codes are surfaced. The charger(EVSE)is in proper working order, confirmed with other cars, the area around the plug gets very warm but not alarmingly so? The issue developed after many months of error free charging. The issue is non limited to a single EVSE, it seems to be avoidable by greatly reducing charging rate.
Mfg Campaign: 11529238
Recall Date: Jun 27, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Corrective Action:
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Additional Notes:
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Mfg Campaign: 11528563
Recall Date: Jun 23, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Corrective Action:
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Additional Notes:
Collision a avoidance warning randomly goes off while stopped a good distance behind cars at traffic light.
Mfg Campaign: 11528563
Recall Date: Jun 23, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EV charging on Level 2 was overheationg the charging port, terminating the charging session. KIA released TSB ELE 283 software update. The software update throttled the charging so it only charges at half speed and does not overheat the port. To me this is a bandaid for faulty charging ports and that there is no guarantee there will be a failure of the port causing electrical failure and possibly even a fire. This was evaluated at the dealer and confirmed the charging speed is throttled. They could not do further evaluation unless I committed to leave the car for days, possibly weeks to work with KIA Tech Line to further diagnose. This is a known issue and others have had their charging port replaced after a lengthy stay at the service department. It appears this may be a bad batch of charging ports causing this overheating and failure
Corrective Action:
EV charging on Level 2 was overheationg the charging port, terminating the charging session. KIA released TSB ELE 283 software update. The software update throttled the charging so it only charges at half speed and does not overheat the port. To me this is a bandaid for faulty charging ports and that there is no guarantee there will be a failure of the port causing electrical failure and possibly even a fire. This was evaluated at the dealer and confirmed the charging speed is throttled. They could not do further evaluation unless I committed to leave the car for days, possibly weeks to work with KIA Tech Line to further diagnose. This is a known issue and others have had their charging port replaced after a lengthy stay at the service department. It appears this may be a bad batch of charging ports causing this overheating and failure
Additional Notes:
EV charging on Level 2 was overheationg the charging port, terminating the charging session. KIA released TSB ELE 283 software update. The software update throttled the charging so it only charges at half speed and does not overheat the port. To me this is a bandaid for faulty charging ports and that there is no guarantee there will be a failure of the port causing electrical failure and possibly even a fire. This was evaluated at the dealer and confirmed the charging speed is throttled. They could not do further evaluation unless I committed to leave the car for days, possibly weeks to work with KIA Tech Line to further diagnose. This is a known issue and others have had their charging port replaced after a lengthy stay at the service department. It appears this may be a bad batch of charging ports causing this overheating and failure
Mfg Campaign: 11528045
Recall Date: Jun 21, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Corrective Action:
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Additional Notes:
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Mfg Campaign: 11528221
Recall Date: Jun 21, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Corrective Action:
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Additional Notes:
On June 3, 2023 I found out that my EV6 was no longer charging, and that I could not open my doors or my trunk with my key fob. Nor could I start the engine. It turned out that my 12v battery was drained. As I never left my headlights or doors open overnight, I had no clue why the 12v battery was suddenly inoperable. I called AAA roadside assistance to have my 12v battery jumped. On June 4, 2023 my 12v battery had drained again, and I had to call AAA roadside assistance once more to have my 12v battery jumped. The earliest I could take my car in to the dealership for warranty-covered repairs was June 14. There, I was advised of the issues regarding the integrated charge control unit (ICCU). The dealership could not tell me when the part would arrive so they could replace it. I am currently using a rental car provided by the KIA dealership. Until the ICCU is replaced, I fear my EV6 could stop in traffic and leave me vulnerable to danger.
Mfg Campaign: 11528221
Recall Date: Jun 21, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Corrective Action:
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Additional Notes:
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Mfg Campaign: 11527811
Recall Date: Jun 19, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Corrective Action:
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Additional Notes:
Heard a loud pop from rear passenger side of vehicle followed by dash warning lights to check charging system, then pull vehicle over immediately. All power to the vehicle was subsequently lost immobilizing the vehicle. Dealer service department said ICCU board needs to be replaced, but is on national backorder. Car has been immobilized since.
Mfg Campaign: 11527811
Recall Date: Jun 19, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Issue has been diagnosed by Kia and our dealership as a failed Integrated Control Charging Unit (ICCU). Parts are backordered indefinitely (we were told there's 106 on order nationally). Same issue as the Hyundai Ioniq 5 (which is built on the same platform): https://news.yahoo.com/highway-safety-agency-reports-power-162735107.html Car dash showed a "Check electric vehicle system" alert, followed shortly after by "Stop vehicle and check power supply" on a short city drive home. Was close enough to make it home without the car turning off, where I confirmed the car could also no longer be charged at home using AC charging. The ICCU manages AC to DC power conversion for home charging and also keeps the 12-volt battery charged. Per Kia's recommendation, had the car towed to the nearest dealership. The worst part is just the wait time for backordered parts that Kia and Hyundai; dealership can't even give us an estimate of when to expect the parts. 107 does not seem like a difficult number of components to come up with on short notice for a carmaker that sells 2.3 million cars annually.
Corrective Action:
Issue has been diagnosed by Kia and our dealership as a failed Integrated Control Charging Unit (ICCU). Parts are backordered indefinitely (we were told there's 106 on order nationally). Same issue as the Hyundai Ioniq 5 (which is built on the same platform): https://news.yahoo.com/highway-safety-agency-reports-power-162735107.html Car dash showed a "Check electric vehicle system" alert, followed shortly after by "Stop vehicle and check power supply" on a short city drive home. Was close enough to make it home without the car turning off, where I confirmed the car could also no longer be charged at home using AC charging. The ICCU manages AC to DC power conversion for home charging and also keeps the 12-volt battery charged. Per Kia's recommendation, had the car towed to the nearest dealership. The worst part is just the wait time for backordered parts that Kia and Hyundai; dealership can't even give us an estimate of when to expect the parts. 107 does not seem like a difficult number of components to come up with on short notice for a carmaker that sells 2.3 million cars annually.
Additional Notes:
Issue has been diagnosed by Kia and our dealership as a failed Integrated Control Charging Unit (ICCU). Parts are backordered indefinitely (we were told there's 106 on order nationally). Same issue as the Hyundai Ioniq 5 (which is built on the same platform): https://news.yahoo.com/highway-safety-agency-reports-power-162735107.html Car dash showed a "Check electric vehicle system" alert, followed shortly after by "Stop vehicle and check power supply" on a short city drive home. Was close enough to make it home without the car turning off, where I confirmed the car could also no longer be charged at home using AC charging. The ICCU manages AC to DC power conversion for home charging and also keeps the 12-volt battery charged. Per Kia's recommendation, had the car towed to the nearest dealership. The worst part is just the wait time for backordered parts that Kia and Hyundai; dealership can't even give us an estimate of when to expect the parts. 107 does not seem like a difficult number of components to come up with on short notice for a carmaker that sells 2.3 million cars annually.
Mfg Campaign: 11527585
Recall Date: Jun 18, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Corrective Action:
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Additional Notes:
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Mfg Campaign: 11527626
Recall Date: Jun 18, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Corrective Action:
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Additional Notes:
After driving my vehicle for a few minutes on my way to work my car lost speed rapidly, going from 40 mph to 25 then seconds later to 22 mph. I tried to accelerate; the car was unresponsive and would not accelerate over 22 mph. Dropping speed rapidly and suddenly during rush hour on a secondary road with a limited shoulder was unnerving as the slow response required waiting for a gap in traffic flow to safely turn around to head home. Upon returning home a message appeared on right side of dash board in an orange circle "check vehicle system" with a small upside down triangle with letters EV also inside this circle and a "small orange battery" picture showed on the left. I called Kia Roadside Assistance and reported the above and was advised it would take about 90 minutes for a tow to dealer as I was unwilling to drive it. Once the tow truck arrived I tried to drive EV6 out of my driveway onto flatbed and it died halfway. Driver had to jump 12 volt to get car to start and maintain power to get up flatbed. He advised 12 volt had to stay connected to ensure power to deliver to dealership. After weeks of calling / emailing dealer, opening a case with Kia America and sending several unanswered tweets the dealer advised on 06/02 that tech determined the ICCU assembly and a new high voltage fuse would be required. The service manager advised this would take 7-10 business days but on 06/15 advised the parts had still not arrived and in following up with Kia America there was no available ETA on when the part would be received.
Mfg Campaign: 11527626
Recall Date: Jun 18, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Corrective Action:
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Additional Notes:
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Mfg Campaign: 11526770
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Corrective Action:
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Additional Notes:
There exists a serious manufacturing defect in that the brake lights do not turn on when the car is used in one-pedal drive mode and even a rapid deceleration occurs due to regenerative braking. This was documented by Consumer Reports and it presents a critical safety hazard. https://www.consumerreports.org/cars/car-safety/brake-lights-can-fail-to-provide-fair-warning-on-some-evs-a9533519285/?EXTKEY=YSOCIAL_FB&fbclid=IwAR3N_MQOI4ZGHfHSf18eAJSE7Cx02eftIx2k8F_oKaVo19_YJKgYEn7yeOE
Mfg Campaign: 11526770
Recall Date: Jun 13, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle suddenly showed warning for electrical failure and could not longer be driven. Towed to dealership. Main fuse was blown. After waiting a couple of weeks for that part to arrive, it was replaced, only to find out that another component had failed; the ICCU. Kia stating there is NO ETA on when this part will be available. Car had been at dealership for almost 5 weeks with their admission that no estimate exists for when the car will be repaired due to the unknown time to wait for the part.
Corrective Action:
Vehicle suddenly showed warning for electrical failure and could not longer be driven. Towed to dealership. Main fuse was blown. After waiting a couple of weeks for that part to arrive, it was replaced, only to find out that another component had failed; the ICCU. Kia stating there is NO ETA on when this part will be available. Car had been at dealership for almost 5 weeks with their admission that no estimate exists for when the car will be repaired due to the unknown time to wait for the part.
Additional Notes:
Vehicle suddenly showed warning for electrical failure and could not longer be driven. Towed to dealership. Main fuse was blown. After waiting a couple of weeks for that part to arrive, it was replaced, only to find out that another component had failed; the ICCU. Kia stating there is NO ETA on when this part will be available. Car had been at dealership for almost 5 weeks with their admission that no estimate exists for when the car will be repaired due to the unknown time to wait for the part.
Mfg Campaign: 11526814
Recall Date: Jun 13, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury