Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC143
Recall Date: Jan 6, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC139
Recall Date: Oct 3, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC131
Recall Date: Apr 21, 2016
Consumer Complaints
970 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MOTOR MOUNTS BAD AT 71862 MILES. TOLD BY KIA IT IS NOT COVERED UNDER WARRANTY. CAR CLUNKS VERY BADLY AND SHAKES. WAS TOLD IT CAN STILL BE DRIVEN. 2/3 MOTOR MOUNTS I WAS TOLD WERE BAD. DOES NOT MAKE SENSE THAT THEY COULD ALREADY BE BAD AT THAT MILEAGE. DO NOT FEEL SAFE DRIVING CAR THE WAY IT IS. SHAKES WHILE DRIVING, CLUNKS WHILE TAKING OFF ON ROAD.
Corrective Action:
MOTOR MOUNTS BAD AT 71862 MILES. TOLD BY KIA IT IS NOT COVERED UNDER WARRANTY. CAR CLUNKS VERY BADLY AND SHAKES. WAS TOLD IT CAN STILL BE DRIVEN. 2/3 MOTOR MOUNTS I WAS TOLD WERE BAD. DOES NOT MAKE SENSE THAT THEY COULD ALREADY BE BAD AT THAT MILEAGE. DO NOT FEEL SAFE DRIVING CAR THE WAY IT IS. SHAKES WHILE DRIVING, CLUNKS WHILE TAKING OFF ON ROAD.
Additional Notes:
MOTOR MOUNTS BAD AT 71862 MILES. TOLD BY KIA IT IS NOT COVERED UNDER WARRANTY. CAR CLUNKS VERY BADLY AND SHAKES. WAS TOLD IT CAN STILL BE DRIVEN. 2/3 MOTOR MOUNTS I WAS TOLD WERE BAD. DOES NOT MAKE SENSE THAT THEY COULD ALREADY BE BAD AT THAT MILEAGE. DO NOT FEEL SAFE DRIVING CAR THE WAY IT IS. SHAKES WHILE DRIVING, CLUNKS WHILE TAKING OFF ON ROAD.
Mfg Campaign: 11243411
Recall Date: Aug 12, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING SOUND AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURES OCCURRED WITHOUT WARNING. ON FOUR OCCASIONS, THE VEHICLE WAS TOWED AND DRIVEN TO SUNSET KIA OF VENICE (179 U.S. 41 BYPASS, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT A NEW WIRING HARNESS FOR THE KNOCK SENSORS WAS NEEDED ALONG WITH A NEW ENGINE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND NOT ASSIST. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING SOUND AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURES OCCURRED WITHOUT WARNING. ON FOUR OCCASIONS, THE VEHICLE WAS TOWED AND DRIVEN TO SUNSET KIA OF VENICE (179 U.S. 41 BYPASS, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT A NEW WIRING HARNESS FOR THE KNOCK SENSORS WAS NEEDED ALONG WITH A NEW ENGINE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND NOT ASSIST. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. THE CONTACT STATED THAT THE ENGINE MADE AN ABNORMAL KNOCKING SOUND AND THE VEHICLE STALLED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURES OCCURRED WITHOUT WARNING. ON FOUR OCCASIONS, THE VEHICLE WAS TOWED AND DRIVEN TO SUNSET KIA OF VENICE (179 U.S. 41 BYPASS, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT A NEW WIRING HARNESS FOR THE KNOCK SENSORS WAS NEEDED ALONG WITH A NEW ENGINE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND NOT ASSIST. THE FAILURE MILEAGE WAS 62,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11242680
Recall Date: Aug 8, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR STALLED WHILE WAITING AT A STOPLIGHT. WHEN GOING TO ACCELERATE I WAS UNABLE TO. HOWEVER, I LOOKED AT THE CURRENT RECALLS FOR MY CAR. THE YEAR, MODEL, MANUFCATURE DATE MEET THE CRITERIA FOR THE AXEL RECALL. BUT MY VIN # DOESN'T SHOW ANY EXISTING RECALLS.
Corrective Action:
MY CAR STALLED WHILE WAITING AT A STOPLIGHT. WHEN GOING TO ACCELERATE I WAS UNABLE TO. HOWEVER, I LOOKED AT THE CURRENT RECALLS FOR MY CAR. THE YEAR, MODEL, MANUFCATURE DATE MEET THE CRITERIA FOR THE AXEL RECALL. BUT MY VIN # DOESN'T SHOW ANY EXISTING RECALLS.
Additional Notes:
MY CAR STALLED WHILE WAITING AT A STOPLIGHT. WHEN GOING TO ACCELERATE I WAS UNABLE TO. HOWEVER, I LOOKED AT THE CURRENT RECALLS FOR MY CAR. THE YEAR, MODEL, MANUFCATURE DATE MEET THE CRITERIA FOR THE AXEL RECALL. BUT MY VIN # DOESN'T SHOW ANY EXISTING RECALLS.
Mfg Campaign: 11242159
Recall Date: Aug 6, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY CAR STALLED WHILE WAITING AT A STOPLIGHT. WHEN GOING TO ACCELERATE I WAS UNABLE TO. HOWEVER, I LOOKED AT THE CURRENT RECALLS FOR MY CAR. THE YEAR, MODEL, MANUFCATURE DATE MEET THE CRITERIA FOR THE AXEL RECALL. BUT MY VIN # DOESN'T SHOW ANY EXISTING RECALLS.
Corrective Action:
MY CAR STALLED WHILE WAITING AT A STOPLIGHT. WHEN GOING TO ACCELERATE I WAS UNABLE TO. HOWEVER, I LOOKED AT THE CURRENT RECALLS FOR MY CAR. THE YEAR, MODEL, MANUFCATURE DATE MEET THE CRITERIA FOR THE AXEL RECALL. BUT MY VIN # DOESN'T SHOW ANY EXISTING RECALLS.
Additional Notes:
MY CAR STALLED WHILE WAITING AT A STOPLIGHT. WHEN GOING TO ACCELERATE I WAS UNABLE TO. HOWEVER, I LOOKED AT THE CURRENT RECALLS FOR MY CAR. THE YEAR, MODEL, MANUFCATURE DATE MEET THE CRITERIA FOR THE AXEL RECALL. BUT MY VIN # DOESN'T SHOW ANY EXISTING RECALLS.
Mfg Campaign: 11242159
Recall Date: Aug 6, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
WHILE DRIVING AT NIGHT OR DURING THE DAY AT RANDOM TIMES THE EXTERIOR HEADLIGHTS WILL GO OFF AND SOMETIMES COME BACK ON WITHOUT ANY CHANGES FROM DRIVER. THE SETTING FOR MY HEADLIGHTS ARE SET TO AUTO. IN ORDER FOR LIGHT TO COME ON AT NIGHT ONCE THEY HAVE AUTOMATICALLY TURNED THEMSELVES OFF I HAVE TO SWITCH THE CONTROL TO ON. THIS IS CONTINUING TO HAPPEN AT RANDOM TIMES WHILE DRIVING.
Corrective Action:
WHILE DRIVING AT NIGHT OR DURING THE DAY AT RANDOM TIMES THE EXTERIOR HEADLIGHTS WILL GO OFF AND SOMETIMES COME BACK ON WITHOUT ANY CHANGES FROM DRIVER. THE SETTING FOR MY HEADLIGHTS ARE SET TO AUTO. IN ORDER FOR LIGHT TO COME ON AT NIGHT ONCE THEY HAVE AUTOMATICALLY TURNED THEMSELVES OFF I HAVE TO SWITCH THE CONTROL TO ON. THIS IS CONTINUING TO HAPPEN AT RANDOM TIMES WHILE DRIVING.
Additional Notes:
WHILE DRIVING AT NIGHT OR DURING THE DAY AT RANDOM TIMES THE EXTERIOR HEADLIGHTS WILL GO OFF AND SOMETIMES COME BACK ON WITHOUT ANY CHANGES FROM DRIVER. THE SETTING FOR MY HEADLIGHTS ARE SET TO AUTO. IN ORDER FOR LIGHT TO COME ON AT NIGHT ONCE THEY HAVE AUTOMATICALLY TURNED THEMSELVES OFF I HAVE TO SWITCH THE CONTROL TO ON. THIS IS CONTINUING TO HAPPEN AT RANDOM TIMES WHILE DRIVING.
Mfg Campaign: 11235201
Recall Date: Jul 26, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT A 2016 KIA OPTIMA FROM AIRPORT KIA IN 12/16. BEGINNING ON 5/24/19, WHILE DRIVING MY VEHICLE ON A BUSY ROAD THE SPEED FELL FROM 45 TO 35 IN LESS THAN A MINUTE AND BEGAN TO JERK. I HAD IT TOWED TO GALEANA KIA (G.A.) SERVICE DEPT, DUE TO PREVIOUS ISSUES WITH AIRPORT KIA'S NEGLIGENCE AND REFUSAL TO FIX DEFOGGING ISSUES I HAD ON A PREVIOUS 2014 KIA OPTIMA THAT ALSO HAD SAFETY ISSUES. G.A. MADE REPAIRS TO MY VEHICLE FOR THAT VISIT. ON 6/24/19, IT WAS TOWED AGAIN TO G.A. FOR THE SAME ISSUE. THE ENGINE LIGHT CAME ON THE MILES DROPPED FROM 45 TO 35 WHILE DRIVING AND BEGAN TO JERK FORCEFULLY AGAIN. BOTH TIMES ALMOST RESULTED IN AN ACCIDENT. THIS TIME G.A.'S DIAGNOSTIC MACHINE DIDN'T PULL UP ANY ISSUES WITH MY 2016 OPTIMA. THEY OPENED UP A CASE WITH THE KIA CONSUMER TECHNICAL DEPT. WHEN I CALLED G.A. A FEW DAYS LATER, THEY TOLD ME THAT IT WAS SUGGESTED THEY CHANGE OUT THE KNOCK SENSOR. ON 6/28/19, THE REGIONAL ANALYST CONTACTED ME. I VOICED MY CONCERNS OF THE SAFETY OF THIS VEHICLE AND THAT AIRPORT KIA GAVE ME ANOTHER DEFECTIVE CAR THAT PUTS MINE, MY CHILD'S LIFE AND THOSE AROUND ME IN JEOPARDY. I STRESSED HOW THE DIAGNOSTIC MACHINE ISN'T EVEN PICKING UP THE ISSUE OF MY VEHICLE SO BASICALLY THE ENGINEERS ARE GOING BASED ON HYPOTHETICAL'S AND CAN'T GUARANTEE SAFETY OF THE CAR. HER RESPONSE WAS THAT SHE'S 100% CONFIDENT THIS WILL FIX THE PROBLEM AND TO BUILD TRUST IN MY CAR. ON 7/9/19 THE REGIONAL ANALYST FROM KIA CONSUMER E-MAILED ME NOW CHANGING THE SERVICE TO BE DONE TO MY CAR STATING THAT THEY HAVE THE ENGINE ORDERED FOR MY VEHICLE AND THE HARNESS. WHEN I ASKED FOR INFORMATION AS TO WHAT CAUSED THE CHANGE SHE DID NOT PROVIDE INFORMATION ANSWERING MY QUESTION. G.A. WAS HONEST IN LETTING ME KNOW THAT THEY HAVE NOT BEEN CONTACTED AT ALL IN REGARDS ANY ENGINE OR HARNESS REPLACEMENTS AND THE LAST THEY HEARD FROM THEM ONLY INVOLVED CHANGING THE KNOCK SENSOR.
Corrective Action:
I BOUGHT A 2016 KIA OPTIMA FROM AIRPORT KIA IN 12/16. BEGINNING ON 5/24/19, WHILE DRIVING MY VEHICLE ON A BUSY ROAD THE SPEED FELL FROM 45 TO 35 IN LESS THAN A MINUTE AND BEGAN TO JERK. I HAD IT TOWED TO GALEANA KIA (G.A.) SERVICE DEPT, DUE TO PREVIOUS ISSUES WITH AIRPORT KIA'S NEGLIGENCE AND REFUSAL TO FIX DEFOGGING ISSUES I HAD ON A PREVIOUS 2014 KIA OPTIMA THAT ALSO HAD SAFETY ISSUES. G.A. MADE REPAIRS TO MY VEHICLE FOR THAT VISIT. ON 6/24/19, IT WAS TOWED AGAIN TO G.A. FOR THE SAME ISSUE. THE ENGINE LIGHT CAME ON THE MILES DROPPED FROM 45 TO 35 WHILE DRIVING AND BEGAN TO JERK FORCEFULLY AGAIN. BOTH TIMES ALMOST RESULTED IN AN ACCIDENT. THIS TIME G.A.'S DIAGNOSTIC MACHINE DIDN'T PULL UP ANY ISSUES WITH MY 2016 OPTIMA. THEY OPENED UP A CASE WITH THE KIA CONSUMER TECHNICAL DEPT. WHEN I CALLED G.A. A FEW DAYS LATER, THEY TOLD ME THAT IT WAS SUGGESTED THEY CHANGE OUT THE KNOCK SENSOR. ON 6/28/19, THE REGIONAL ANALYST CONTACTED ME. I VOICED MY CONCERNS OF THE SAFETY OF THIS VEHICLE AND THAT AIRPORT KIA GAVE ME ANOTHER DEFECTIVE CAR THAT PUTS MINE, MY CHILD'S LIFE AND THOSE AROUND ME IN JEOPARDY. I STRESSED HOW THE DIAGNOSTIC MACHINE ISN'T EVEN PICKING UP THE ISSUE OF MY VEHICLE SO BASICALLY THE ENGINEERS ARE GOING BASED ON HYPOTHETICAL'S AND CAN'T GUARANTEE SAFETY OF THE CAR. HER RESPONSE WAS THAT SHE'S 100% CONFIDENT THIS WILL FIX THE PROBLEM AND TO BUILD TRUST IN MY CAR. ON 7/9/19 THE REGIONAL ANALYST FROM KIA CONSUMER E-MAILED ME NOW CHANGING THE SERVICE TO BE DONE TO MY CAR STATING THAT THEY HAVE THE ENGINE ORDERED FOR MY VEHICLE AND THE HARNESS. WHEN I ASKED FOR INFORMATION AS TO WHAT CAUSED THE CHANGE SHE DID NOT PROVIDE INFORMATION ANSWERING MY QUESTION. G.A. WAS HONEST IN LETTING ME KNOW THAT THEY HAVE NOT BEEN CONTACTED AT ALL IN REGARDS ANY ENGINE OR HARNESS REPLACEMENTS AND THE LAST THEY HEARD FROM THEM ONLY INVOLVED CHANGING THE KNOCK SENSOR.
Additional Notes:
I BOUGHT A 2016 KIA OPTIMA FROM AIRPORT KIA IN 12/16. BEGINNING ON 5/24/19, WHILE DRIVING MY VEHICLE ON A BUSY ROAD THE SPEED FELL FROM 45 TO 35 IN LESS THAN A MINUTE AND BEGAN TO JERK. I HAD IT TOWED TO GALEANA KIA (G.A.) SERVICE DEPT, DUE TO PREVIOUS ISSUES WITH AIRPORT KIA'S NEGLIGENCE AND REFUSAL TO FIX DEFOGGING ISSUES I HAD ON A PREVIOUS 2014 KIA OPTIMA THAT ALSO HAD SAFETY ISSUES. G.A. MADE REPAIRS TO MY VEHICLE FOR THAT VISIT. ON 6/24/19, IT WAS TOWED AGAIN TO G.A. FOR THE SAME ISSUE. THE ENGINE LIGHT CAME ON THE MILES DROPPED FROM 45 TO 35 WHILE DRIVING AND BEGAN TO JERK FORCEFULLY AGAIN. BOTH TIMES ALMOST RESULTED IN AN ACCIDENT. THIS TIME G.A.'S DIAGNOSTIC MACHINE DIDN'T PULL UP ANY ISSUES WITH MY 2016 OPTIMA. THEY OPENED UP A CASE WITH THE KIA CONSUMER TECHNICAL DEPT. WHEN I CALLED G.A. A FEW DAYS LATER, THEY TOLD ME THAT IT WAS SUGGESTED THEY CHANGE OUT THE KNOCK SENSOR. ON 6/28/19, THE REGIONAL ANALYST CONTACTED ME. I VOICED MY CONCERNS OF THE SAFETY OF THIS VEHICLE AND THAT AIRPORT KIA GAVE ME ANOTHER DEFECTIVE CAR THAT PUTS MINE, MY CHILD'S LIFE AND THOSE AROUND ME IN JEOPARDY. I STRESSED HOW THE DIAGNOSTIC MACHINE ISN'T EVEN PICKING UP THE ISSUE OF MY VEHICLE SO BASICALLY THE ENGINEERS ARE GOING BASED ON HYPOTHETICAL'S AND CAN'T GUARANTEE SAFETY OF THE CAR. HER RESPONSE WAS THAT SHE'S 100% CONFIDENT THIS WILL FIX THE PROBLEM AND TO BUILD TRUST IN MY CAR. ON 7/9/19 THE REGIONAL ANALYST FROM KIA CONSUMER E-MAILED ME NOW CHANGING THE SERVICE TO BE DONE TO MY CAR STATING THAT THEY HAVE THE ENGINE ORDERED FOR MY VEHICLE AND THE HARNESS. WHEN I ASKED FOR INFORMATION AS TO WHAT CAUSED THE CHANGE SHE DID NOT PROVIDE INFORMATION ANSWERING MY QUESTION. G.A. WAS HONEST IN LETTING ME KNOW THAT THEY HAVE NOT BEEN CONTACTED AT ALL IN REGARDS ANY ENGINE OR HARNESS REPLACEMENTS AND THE LAST THEY HEARD FROM THEM ONLY INVOLVED CHANGING THE KNOCK SENSOR.
Mfg Campaign: 11231282
Recall Date: Jul 12, 2019
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
MULTIABLE OCCASIONS OF POWER STEERING LOSS AT LOW SPEEDS (15MPH OR LESS). THE POWER STEERING UNIT APPEARS TO STOP WORKING WHICH RESULTS IN THE INABILITY TO TURN THE WHEEL. I HAVE DRIVEN CARS WITHOUT POWER STEERING AND THIS CONDITION WITH THE KIA OPTIMA RESULTS IN A NEAR COMPLETE LACK OF STEERING, NOT JUST DIFFICULTY TURNING. THE CONDITION APPEARS TO BE PRECEDED WITH A STICKING OR CLICKING CONDITION THAT INCREASES IN FREQUENCY UNTIL THE SYSTEM FAILS. TURNING OFF THE CAR THEN RESTARTING IT APPEARS TO CLEAR THE ISSUE AND STEERING RETURNS TO NORMAL FOR A DECREASING PERIOD OF TIME BETWEEN EACH EPISODE. THE CAR HAS SPENT OVER TWO WEEKS AT THE LOCAL KIA SERVICE DEPARTMENT WITHOUT THEM BEING ABLE TO RECREATE THE ISSUE.
Corrective Action:
MULTIABLE OCCASIONS OF POWER STEERING LOSS AT LOW SPEEDS (15MPH OR LESS). THE POWER STEERING UNIT APPEARS TO STOP WORKING WHICH RESULTS IN THE INABILITY TO TURN THE WHEEL. I HAVE DRIVEN CARS WITHOUT POWER STEERING AND THIS CONDITION WITH THE KIA OPTIMA RESULTS IN A NEAR COMPLETE LACK OF STEERING, NOT JUST DIFFICULTY TURNING. THE CONDITION APPEARS TO BE PRECEDED WITH A STICKING OR CLICKING CONDITION THAT INCREASES IN FREQUENCY UNTIL THE SYSTEM FAILS. TURNING OFF THE CAR THEN RESTARTING IT APPEARS TO CLEAR THE ISSUE AND STEERING RETURNS TO NORMAL FOR A DECREASING PERIOD OF TIME BETWEEN EACH EPISODE. THE CAR HAS SPENT OVER TWO WEEKS AT THE LOCAL KIA SERVICE DEPARTMENT WITHOUT THEM BEING ABLE TO RECREATE THE ISSUE.
Additional Notes:
MULTIABLE OCCASIONS OF POWER STEERING LOSS AT LOW SPEEDS (15MPH OR LESS). THE POWER STEERING UNIT APPEARS TO STOP WORKING WHICH RESULTS IN THE INABILITY TO TURN THE WHEEL. I HAVE DRIVEN CARS WITHOUT POWER STEERING AND THIS CONDITION WITH THE KIA OPTIMA RESULTS IN A NEAR COMPLETE LACK OF STEERING, NOT JUST DIFFICULTY TURNING. THE CONDITION APPEARS TO BE PRECEDED WITH A STICKING OR CLICKING CONDITION THAT INCREASES IN FREQUENCY UNTIL THE SYSTEM FAILS. TURNING OFF THE CAR THEN RESTARTING IT APPEARS TO CLEAR THE ISSUE AND STEERING RETURNS TO NORMAL FOR A DECREASING PERIOD OF TIME BETWEEN EACH EPISODE. THE CAR HAS SPENT OVER TWO WEEKS AT THE LOCAL KIA SERVICE DEPARTMENT WITHOUT THEM BEING ABLE TO RECREATE THE ISSUE.
Mfg Campaign: 11229862
Recall Date: Jul 7, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVERS SIDE RUNNING LIGHT WENT OUT ONE DAY AND MY CAR ALERTED THAT IT WAS OUT. I CHANGED THE BULB AND THAT DID NOT FIX THE PROBLEM. THE FUSE APPEARED OK, HOWEVER I REPLACED IT JUST TO BE SURE. THERE WAS STILL NO CHANGE. CHECKED THE POWER TO THE HEADLIGHT ASSEMBLY AND I HAVE POWER ALL THE WAY UP UNTIL IT ENTERS THE HEADLIGHT ASSEMBLY AND THEN THERE IS NO POWER TO THE RUNNING LIGHT ONLY. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED FOR A WHOPPING $360.
Corrective Action:
THE DRIVERS SIDE RUNNING LIGHT WENT OUT ONE DAY AND MY CAR ALERTED THAT IT WAS OUT. I CHANGED THE BULB AND THAT DID NOT FIX THE PROBLEM. THE FUSE APPEARED OK, HOWEVER I REPLACED IT JUST TO BE SURE. THERE WAS STILL NO CHANGE. CHECKED THE POWER TO THE HEADLIGHT ASSEMBLY AND I HAVE POWER ALL THE WAY UP UNTIL IT ENTERS THE HEADLIGHT ASSEMBLY AND THEN THERE IS NO POWER TO THE RUNNING LIGHT ONLY. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED FOR A WHOPPING $360.
Additional Notes:
THE DRIVERS SIDE RUNNING LIGHT WENT OUT ONE DAY AND MY CAR ALERTED THAT IT WAS OUT. I CHANGED THE BULB AND THAT DID NOT FIX THE PROBLEM. THE FUSE APPEARED OK, HOWEVER I REPLACED IT JUST TO BE SURE. THERE WAS STILL NO CHANGE. CHECKED THE POWER TO THE HEADLIGHT ASSEMBLY AND I HAVE POWER ALL THE WAY UP UNTIL IT ENTERS THE HEADLIGHT ASSEMBLY AND THEN THERE IS NO POWER TO THE RUNNING LIGHT ONLY. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED FOR A WHOPPING $360.
Mfg Campaign: 11229286
Recall Date: Jul 3, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE DRIVERS SIDE RUNNING LIGHT WENT OUT ONE DAY AND MY CAR ALERTED THAT IT WAS OUT. I CHANGED THE BULB AND THAT DID NOT FIX THE PROBLEM. THE FUSE APPEARED OK, HOWEVER I REPLACED IT JUST TO BE SURE. THERE WAS STILL NO CHANGE. CHECKED THE POWER TO THE HEADLIGHT ASSEMBLY AND I HAVE POWER ALL THE WAY UP UNTIL IT ENTERS THE HEADLIGHT ASSEMBLY AND THEN THERE IS NO POWER TO THE RUNNING LIGHT ONLY. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED FOR A WHOPPING $360.
Corrective Action:
THE DRIVERS SIDE RUNNING LIGHT WENT OUT ONE DAY AND MY CAR ALERTED THAT IT WAS OUT. I CHANGED THE BULB AND THAT DID NOT FIX THE PROBLEM. THE FUSE APPEARED OK, HOWEVER I REPLACED IT JUST TO BE SURE. THERE WAS STILL NO CHANGE. CHECKED THE POWER TO THE HEADLIGHT ASSEMBLY AND I HAVE POWER ALL THE WAY UP UNTIL IT ENTERS THE HEADLIGHT ASSEMBLY AND THEN THERE IS NO POWER TO THE RUNNING LIGHT ONLY. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED FOR A WHOPPING $360.
Additional Notes:
THE DRIVERS SIDE RUNNING LIGHT WENT OUT ONE DAY AND MY CAR ALERTED THAT IT WAS OUT. I CHANGED THE BULB AND THAT DID NOT FIX THE PROBLEM. THE FUSE APPEARED OK, HOWEVER I REPLACED IT JUST TO BE SURE. THERE WAS STILL NO CHANGE. CHECKED THE POWER TO THE HEADLIGHT ASSEMBLY AND I HAVE POWER ALL THE WAY UP UNTIL IT ENTERS THE HEADLIGHT ASSEMBLY AND THEN THERE IS NO POWER TO THE RUNNING LIGHT ONLY. THE ENTIRE HEADLIGHT ASSEMBLY HAD TO BE REPLACED FOR A WHOPPING $360.
Mfg Campaign: 11229286
Recall Date: Jul 3, 2019
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Corrective Action:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Additional Notes:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Mfg Campaign: 11228465
Recall Date: Jun 30, 2019
Kia America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Corrective Action:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Additional Notes:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Mfg Campaign: 11228465
Recall Date: Jun 30, 2019
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Corrective Action:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Additional Notes:
I RENTED A VEHICLE FROM FAIR/UBER UNDER A CALIFORNIA PROMOTION. IN THE UNDERSTANDING THE VEHICLE WAS UBER READY. THREE WEEKS INTO USING THE CAR SQUEEZING BRAKES LET ME TO THE AUTHORISED SHOP FOR MAINTANENCE. IT WAS INSPECTED AND WHAT WAS FOUND MADE THIS VEHICLE UNSAFE. I COULD NOT USE IT FOR ITS PURPOSE. TO DRIVE IT FOR UBER. I HAVE SNAP SHOTS OF THE CONDITION OF THE BRAKES AND ROTORS. THE SHOCKS OR STRUTS ARE ALSO SHOT AND THE COOLANT RESIVIOR WAS CLOSE TO EMPTY. THE TWO FRONT TIRES ALSO WERE RECOMENDED TO BE REPLACED AS THEY WERE CUPPING. THIS VEHICLE HAD NOT BEEN INSPECTED PRIOR TO THERE RELEASING IT TO ME FOR ANY SAFETY ISSUES PRIOR AND WHEN THE INVOICE WAS SENT TO DONLEN, 3 TIMES, WHICH TOOK A WHOLE DAY, WAS FULLY DENIED. REFUSAL TO CORRECT THIS SAFETY ISSUE. THIS CAR IS STILL IN THIS CONDITION. IT WAS REMOVED FROM PEP BOYS ON MISSION GEORGE BY MYSELF. THE NEXT DAY AT 5:06 PM I RECEIVED AN EMAIL FROM FAIR SUGGESTING I TAKE IT TO ANOTHER APPROVED SHOP. I REALISED THAT THIS WAS NOT MY DUTY OR MY PROBLEM. I COULD JUST RETURN THE VEHICLE. I WAS I AM DONE WITH THIS COMPANY. IT WAS GOING TO BE A 3 DAY JOB IN THE SHOP. AND FAIR TOLD ME REPEATEDLY THAT THEY HAD NO ABILITY TO PREVENT ME FROM HAVING TO PAY FOR THE WEEK IT WAS DISABLED. OBSURD. I'LL ATTACH SPECS AND PICS. THANK YOU.
Mfg Campaign: 11228465
Recall Date: Jun 30, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
24 DAYS AFTER AN OIL CHANGE, THE OIL LIGHT CAME ON. I CHECKED THE OIL LEVEL AND IT WAS EMPTY. I'M WONDERING WHERE 5QTS OF OIL WENT IN 24 DAYS. THERE ARE NO VISIBLE LEAKS ON THE UNDERCARRIAGE.
Corrective Action:
24 DAYS AFTER AN OIL CHANGE, THE OIL LIGHT CAME ON. I CHECKED THE OIL LEVEL AND IT WAS EMPTY. I'M WONDERING WHERE 5QTS OF OIL WENT IN 24 DAYS. THERE ARE NO VISIBLE LEAKS ON THE UNDERCARRIAGE.
Additional Notes:
24 DAYS AFTER AN OIL CHANGE, THE OIL LIGHT CAME ON. I CHECKED THE OIL LEVEL AND IT WAS EMPTY. I'M WONDERING WHERE 5QTS OF OIL WENT IN 24 DAYS. THERE ARE NO VISIBLE LEAKS ON THE UNDERCARRIAGE.
Mfg Campaign: 11228531
Recall Date: Jun 30, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE RUMBLES LIKE IT IS ABOUT TO DIE INTERMITTENTLY WHEN I LET OFF THE BRAKE AND BEFORE I PRESS THE GAS AFTER BEING STOPPED IN TRAFFIC ON CITY STREETS. I OFTEN HAVE TO PRESS THE GAS PEDAL HALF WAY DOWN TO GET IT TO GAIN SPEED ON CITY STREETS, IT FEELS SLUGGISH, AND SHIFTING DOES NOT FEEL VERY SMOOTH.
Corrective Action:
ENGINE RUMBLES LIKE IT IS ABOUT TO DIE INTERMITTENTLY WHEN I LET OFF THE BRAKE AND BEFORE I PRESS THE GAS AFTER BEING STOPPED IN TRAFFIC ON CITY STREETS. I OFTEN HAVE TO PRESS THE GAS PEDAL HALF WAY DOWN TO GET IT TO GAIN SPEED ON CITY STREETS, IT FEELS SLUGGISH, AND SHIFTING DOES NOT FEEL VERY SMOOTH.
Additional Notes:
ENGINE RUMBLES LIKE IT IS ABOUT TO DIE INTERMITTENTLY WHEN I LET OFF THE BRAKE AND BEFORE I PRESS THE GAS AFTER BEING STOPPED IN TRAFFIC ON CITY STREETS. I OFTEN HAVE TO PRESS THE GAS PEDAL HALF WAY DOWN TO GET IT TO GAIN SPEED ON CITY STREETS, IT FEELS SLUGGISH, AND SHIFTING DOES NOT FEEL VERY SMOOTH.
Mfg Campaign: 11222725
Recall Date: Jun 26, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ENGINE RUMBLES LIKE IT IS ABOUT TO DIE INTERMITTENTLY WHEN I LET OFF THE BRAKE AND BEFORE I PRESS THE GAS AFTER BEING STOPPED IN TRAFFIC ON CITY STREETS. I OFTEN HAVE TO PRESS THE GAS PEDAL HALF WAY DOWN TO GET IT TO GAIN SPEED ON CITY STREETS, IT FEELS SLUGGISH, AND SHIFTING DOES NOT FEEL VERY SMOOTH.
Corrective Action:
ENGINE RUMBLES LIKE IT IS ABOUT TO DIE INTERMITTENTLY WHEN I LET OFF THE BRAKE AND BEFORE I PRESS THE GAS AFTER BEING STOPPED IN TRAFFIC ON CITY STREETS. I OFTEN HAVE TO PRESS THE GAS PEDAL HALF WAY DOWN TO GET IT TO GAIN SPEED ON CITY STREETS, IT FEELS SLUGGISH, AND SHIFTING DOES NOT FEEL VERY SMOOTH.
Additional Notes:
ENGINE RUMBLES LIKE IT IS ABOUT TO DIE INTERMITTENTLY WHEN I LET OFF THE BRAKE AND BEFORE I PRESS THE GAS AFTER BEING STOPPED IN TRAFFIC ON CITY STREETS. I OFTEN HAVE TO PRESS THE GAS PEDAL HALF WAY DOWN TO GET IT TO GAIN SPEED ON CITY STREETS, IT FEELS SLUGGISH, AND SHIFTING DOES NOT FEEL VERY SMOOTH.
Mfg Campaign: 11222725
Recall Date: Jun 26, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY KIA OPTIMA 2016 HAS AN ISSUE ON 03/31/2019: CHECK ENGINE BLINKING,LACKS POWER(NO MORE THAN 50 MPH). TOOK IT TO DEALER TOWBIN KIA, THEY FOUND A KNOCK SOUND IN ENGINE, SO THEY SAID THEY WITH NO RISK TO REPAIR AND THEY WOULD CHANGE ENGINE. AFTER 17 DAYS CAR DOWN IN DEALER, GOT A PHONE CALL TO PICK UO THE CAR BUT NO ENGINE CHANGED, INSTEAD KIA MOTORS (KMA)ORDER CHANGE WIRING HARNES.CAR WORKED GOOD FOR 10 DAYS. ON SATURDAY 04/27/2019 SAME ISSUE, DROPPED THE CAR 04/29/2019 TO DEALER, MORE TESTS AND KMA ORDERED TO HOOK A FLYING RECORD TO RECORD ERROR CODES WHEN ISSUE SHOWS UP. DEALER STAFF DROVE CAR FOR 300 MILES WITH DEVICE HOOKED UP, NO ISSUES. I WAS CALLED TO SIGN AN AGREEMENT TO DRIVE THE CAR MYSELF WITH DEVICE CONNECTED. I DROVE CAR FOR 3 WEEKS AND NO ISSUES. ON 06/04/2019 DEALER DISCONNECTS DEVICE AND 06/07/2019 DRIVING TO WORK SAME ISSUE CAMES BACK. 3RD TIME DROPPED CAR TO DEALER, ON 06/14/2019 CALLED TO PICK CAR UP, KMA ORDERED TO CHANGE SENSORS. ON 06/21/2019 SAME ISSUE CAME BACK, CAR DROPPED TO DEALER SAME DAY. ON 04/01/2019 DEALER TOLD ME THAT KMA ISSUE A LIFETIME WARRANTY ON ENGINES OF KIA OPTIMA DUE TO DEFECTIVE PARTS. THAT IS WHY DEALER WANTED TO CHANGE ENGINE. ON 06/24/2019 DEALER TOLD ME THAT KMA IS WORKING IN AN UPDATED REFLASH WHICH MEANS REPROGRAMING SOFTWARE TO CAR. I CAN SEE THAT KMA DOES NOT WANTS TO HONOR LIFETIME WARRANTY TO CHANGE ENGINE. I AM WATCHING AN ATTORNEY TOGET ADVICE FOR LEGAL ACTIONS.
Corrective Action:
MY KIA OPTIMA 2016 HAS AN ISSUE ON 03/31/2019: CHECK ENGINE BLINKING,LACKS POWER(NO MORE THAN 50 MPH). TOOK IT TO DEALER TOWBIN KIA, THEY FOUND A KNOCK SOUND IN ENGINE, SO THEY SAID THEY WITH NO RISK TO REPAIR AND THEY WOULD CHANGE ENGINE. AFTER 17 DAYS CAR DOWN IN DEALER, GOT A PHONE CALL TO PICK UO THE CAR BUT NO ENGINE CHANGED, INSTEAD KIA MOTORS (KMA)ORDER CHANGE WIRING HARNES.CAR WORKED GOOD FOR 10 DAYS. ON SATURDAY 04/27/2019 SAME ISSUE, DROPPED THE CAR 04/29/2019 TO DEALER, MORE TESTS AND KMA ORDERED TO HOOK A FLYING RECORD TO RECORD ERROR CODES WHEN ISSUE SHOWS UP. DEALER STAFF DROVE CAR FOR 300 MILES WITH DEVICE HOOKED UP, NO ISSUES. I WAS CALLED TO SIGN AN AGREEMENT TO DRIVE THE CAR MYSELF WITH DEVICE CONNECTED. I DROVE CAR FOR 3 WEEKS AND NO ISSUES. ON 06/04/2019 DEALER DISCONNECTS DEVICE AND 06/07/2019 DRIVING TO WORK SAME ISSUE CAMES BACK. 3RD TIME DROPPED CAR TO DEALER, ON 06/14/2019 CALLED TO PICK CAR UP, KMA ORDERED TO CHANGE SENSORS. ON 06/21/2019 SAME ISSUE CAME BACK, CAR DROPPED TO DEALER SAME DAY. ON 04/01/2019 DEALER TOLD ME THAT KMA ISSUE A LIFETIME WARRANTY ON ENGINES OF KIA OPTIMA DUE TO DEFECTIVE PARTS. THAT IS WHY DEALER WANTED TO CHANGE ENGINE. ON 06/24/2019 DEALER TOLD ME THAT KMA IS WORKING IN AN UPDATED REFLASH WHICH MEANS REPROGRAMING SOFTWARE TO CAR. I CAN SEE THAT KMA DOES NOT WANTS TO HONOR LIFETIME WARRANTY TO CHANGE ENGINE. I AM WATCHING AN ATTORNEY TOGET ADVICE FOR LEGAL ACTIONS.
Additional Notes:
MY KIA OPTIMA 2016 HAS AN ISSUE ON 03/31/2019: CHECK ENGINE BLINKING,LACKS POWER(NO MORE THAN 50 MPH). TOOK IT TO DEALER TOWBIN KIA, THEY FOUND A KNOCK SOUND IN ENGINE, SO THEY SAID THEY WITH NO RISK TO REPAIR AND THEY WOULD CHANGE ENGINE. AFTER 17 DAYS CAR DOWN IN DEALER, GOT A PHONE CALL TO PICK UO THE CAR BUT NO ENGINE CHANGED, INSTEAD KIA MOTORS (KMA)ORDER CHANGE WIRING HARNES.CAR WORKED GOOD FOR 10 DAYS. ON SATURDAY 04/27/2019 SAME ISSUE, DROPPED THE CAR 04/29/2019 TO DEALER, MORE TESTS AND KMA ORDERED TO HOOK A FLYING RECORD TO RECORD ERROR CODES WHEN ISSUE SHOWS UP. DEALER STAFF DROVE CAR FOR 300 MILES WITH DEVICE HOOKED UP, NO ISSUES. I WAS CALLED TO SIGN AN AGREEMENT TO DRIVE THE CAR MYSELF WITH DEVICE CONNECTED. I DROVE CAR FOR 3 WEEKS AND NO ISSUES. ON 06/04/2019 DEALER DISCONNECTS DEVICE AND 06/07/2019 DRIVING TO WORK SAME ISSUE CAMES BACK. 3RD TIME DROPPED CAR TO DEALER, ON 06/14/2019 CALLED TO PICK CAR UP, KMA ORDERED TO CHANGE SENSORS. ON 06/21/2019 SAME ISSUE CAME BACK, CAR DROPPED TO DEALER SAME DAY. ON 04/01/2019 DEALER TOLD ME THAT KMA ISSUE A LIFETIME WARRANTY ON ENGINES OF KIA OPTIMA DUE TO DEFECTIVE PARTS. THAT IS WHY DEALER WANTED TO CHANGE ENGINE. ON 06/24/2019 DEALER TOLD ME THAT KMA IS WORKING IN AN UPDATED REFLASH WHICH MEANS REPROGRAMING SOFTWARE TO CAR. I CAN SEE THAT KMA DOES NOT WANTS TO HONOR LIFETIME WARRANTY TO CHANGE ENGINE. I AM WATCHING AN ATTORNEY TOGET ADVICE FOR LEGAL ACTIONS.
Mfg Campaign: 11222589
Recall Date: Jun 25, 2019
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD EXPLOSION WAS HEARD. THE CONTACT STOPPED THE VEHICLE AND DISCOVERED THAT THE GLASS SUN ROOF HAD EXPLODED AND SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. *BF *TR
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD EXPLOSION WAS HEARD. THE CONTACT STOPPED THE VEHICLE AND DISCOVERED THAT THE GLASS SUN ROOF HAD EXPLODED AND SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. *BF *TR
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 55 MPH, A LOUD EXPLOSION WAS HEARD. THE CONTACT STOPPED THE VEHICLE AND DISCOVERED THAT THE GLASS SUN ROOF HAD EXPLODED AND SHATTERED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000. *BF *TR
Mfg Campaign: 11220163
Recall Date: Jun 14, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ON MARCH 21, 2019, I BROUGHT MY CAR IN TO THE KIA DEALERSHIP BECAUSE MY OWN PERSONAL MECHANIC SAID THAT THE ENGINE WAS BURNING TOO MUCH OIL. KIA DEALERSHIP DID AN OIL TEST AND SAID THAT THEY NEED TO FIX MY ENGINE DUE TO A RECALL. IT HAS BEEN OVER 2 MONTHS AND I STILL HAVE NOT RECEIVE MY CAR YET. MADE MULTIPLE CALLS TO THE KIA DEALERSHIP AND KIA CORPORATE AND NOTHING WAS RESOLVED.
Corrective Action:
ON MARCH 21, 2019, I BROUGHT MY CAR IN TO THE KIA DEALERSHIP BECAUSE MY OWN PERSONAL MECHANIC SAID THAT THE ENGINE WAS BURNING TOO MUCH OIL. KIA DEALERSHIP DID AN OIL TEST AND SAID THAT THEY NEED TO FIX MY ENGINE DUE TO A RECALL. IT HAS BEEN OVER 2 MONTHS AND I STILL HAVE NOT RECEIVE MY CAR YET. MADE MULTIPLE CALLS TO THE KIA DEALERSHIP AND KIA CORPORATE AND NOTHING WAS RESOLVED.
Additional Notes:
ON MARCH 21, 2019, I BROUGHT MY CAR IN TO THE KIA DEALERSHIP BECAUSE MY OWN PERSONAL MECHANIC SAID THAT THE ENGINE WAS BURNING TOO MUCH OIL. KIA DEALERSHIP DID AN OIL TEST AND SAID THAT THEY NEED TO FIX MY ENGINE DUE TO A RECALL. IT HAS BEEN OVER 2 MONTHS AND I STILL HAVE NOT RECEIVE MY CAR YET. MADE MULTIPLE CALLS TO THE KIA DEALERSHIP AND KIA CORPORATE AND NOTHING WAS RESOLVED.
Mfg Campaign: 11219373
Recall Date: Jun 11, 2019
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I JUST BOUGHT THIS CAR A MONTH AGO AND HAVE NOT BEEN ABLE TO WORK IN IT AS A LYFT DRIVER BECAUSE THERE IS ALWAYS SOMETHING WRONG WITH IT IT'S BEEN IN THE SHOP MORE THAN I'VE DROVE IT IT MAKES A KNOCKING NOISE AND I'M NOT SAFE IN THE VEHICLE I DID A HISTORY CHECK ON IT AND COME TO FIND OUT THEIR ARE A BUNCH OF RECALLS ON IT CAN ANYONE HELP ME PLEASE?I WAS DRIVING ON A CITY STREET AND HIGHWAYS.
Corrective Action:
I JUST BOUGHT THIS CAR A MONTH AGO AND HAVE NOT BEEN ABLE TO WORK IN IT AS A LYFT DRIVER BECAUSE THERE IS ALWAYS SOMETHING WRONG WITH IT IT'S BEEN IN THE SHOP MORE THAN I'VE DROVE IT IT MAKES A KNOCKING NOISE AND I'M NOT SAFE IN THE VEHICLE I DID A HISTORY CHECK ON IT AND COME TO FIND OUT THEIR ARE A BUNCH OF RECALLS ON IT CAN ANYONE HELP ME PLEASE?I WAS DRIVING ON A CITY STREET AND HIGHWAYS.
Additional Notes:
I JUST BOUGHT THIS CAR A MONTH AGO AND HAVE NOT BEEN ABLE TO WORK IN IT AS A LYFT DRIVER BECAUSE THERE IS ALWAYS SOMETHING WRONG WITH IT IT'S BEEN IN THE SHOP MORE THAN I'VE DROVE IT IT MAKES A KNOCKING NOISE AND I'M NOT SAFE IN THE VEHICLE I DID A HISTORY CHECK ON IT AND COME TO FIND OUT THEIR ARE A BUNCH OF RECALLS ON IT CAN ANYONE HELP ME PLEASE?I WAS DRIVING ON A CITY STREET AND HIGHWAYS.
Mfg Campaign: 11219131
Recall Date: Jun 10, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I JUST BOUGHT THIS CAR A MONTH AGO AND HAVE NOT BEEN ABLE TO WORK IN IT AS A LYFT DRIVER BECAUSE THERE IS ALWAYS SOMETHING WRONG WITH IT IT'S BEEN IN THE SHOP MORE THAN I'VE DROVE IT IT MAKES A KNOCKING NOISE AND I'M NOT SAFE IN THE VEHICLE I DID A HISTORY CHECK ON IT AND COME TO FIND OUT THEIR ARE A BUNCH OF RECALLS ON IT CAN ANYONE HELP ME PLEASE?I WAS DRIVING ON A CITY STREET AND HIGHWAYS.
Corrective Action:
I JUST BOUGHT THIS CAR A MONTH AGO AND HAVE NOT BEEN ABLE TO WORK IN IT AS A LYFT DRIVER BECAUSE THERE IS ALWAYS SOMETHING WRONG WITH IT IT'S BEEN IN THE SHOP MORE THAN I'VE DROVE IT IT MAKES A KNOCKING NOISE AND I'M NOT SAFE IN THE VEHICLE I DID A HISTORY CHECK ON IT AND COME TO FIND OUT THEIR ARE A BUNCH OF RECALLS ON IT CAN ANYONE HELP ME PLEASE?I WAS DRIVING ON A CITY STREET AND HIGHWAYS.
Additional Notes:
I JUST BOUGHT THIS CAR A MONTH AGO AND HAVE NOT BEEN ABLE TO WORK IN IT AS A LYFT DRIVER BECAUSE THERE IS ALWAYS SOMETHING WRONG WITH IT IT'S BEEN IN THE SHOP MORE THAN I'VE DROVE IT IT MAKES A KNOCKING NOISE AND I'M NOT SAFE IN THE VEHICLE I DID A HISTORY CHECK ON IT AND COME TO FIND OUT THEIR ARE A BUNCH OF RECALLS ON IT CAN ANYONE HELP ME PLEASE?I WAS DRIVING ON A CITY STREET AND HIGHWAYS.
Mfg Campaign: 11219131
Recall Date: Jun 10, 2019
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Barry Edzant
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury