Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC143
Recall Date: Jan 6, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC139
Recall Date: Oct 3, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC131
Recall Date: Apr 21, 2016
Consumer Complaints
970 ComplaintsKia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Corrective Action:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Additional Notes:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Mfg Campaign: 11184995
Recall Date: Mar 8, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Corrective Action:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Additional Notes:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Mfg Campaign: 11184995
Recall Date: Mar 8, 2019
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Corrective Action:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Additional Notes:
AS I BEGAN CROSSING THE INTERSECTION (HIGHWAY) I ENDED UP GETTING T- BONED HALFWAY THROUGH THE INTERSECTION BY A PICKUP. HE WAS SPEEDING GOING ROUGHLY 60MPH IN A 45MPH ZONE MY KIA OPTIMA SUSTAINED PASSENGER SIDE/ AND FRONTAL IMPACT DAMAGE. THE IMPACT OF THE ACCIDENT SENT ME SKIDDING ACROSS THE HIGHWAY AND NONE OF MY FRONTAL AIRBAGS ACTIVATED NOR DID THE SEATBELT LOCK UP. THIS LEAD ME TO SUSTAIN HEAVY CHEST INJURIES FROM THE IMPACT OF THE STEERING WHEEL. ALSO THE CAR COULD NOT BE SHUT OFF AFTER THE ACCIDENT. THE VEHICLE STAYED RUNNING UNTIL EMT DISCONNECTED THE POWER TO IT.
Mfg Campaign: 11184995
Recall Date: Mar 8, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Corrective Action:
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Additional Notes:
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Mfg Campaign: 11182219
Recall Date: Feb 24, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Corrective Action:
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Additional Notes:
ENGINE FAILED ON HIGHWAY AND CAR STOPPED ACCELERATING.
Mfg Campaign: 11182219
Recall Date: Feb 24, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I CHANGE MY OIL CHANGE IN MY KIA OPTIMA 16 OIL GET LOW BEFORE 3000MILE IT LOSE OIL BEFORE IT REACH 3000 MILES IT LOSE 2 QUART OIL
Corrective Action:
I CHANGE MY OIL CHANGE IN MY KIA OPTIMA 16 OIL GET LOW BEFORE 3000MILE IT LOSE OIL BEFORE IT REACH 3000 MILES IT LOSE 2 QUART OIL
Additional Notes:
I CHANGE MY OIL CHANGE IN MY KIA OPTIMA 16 OIL GET LOW BEFORE 3000MILE IT LOSE OIL BEFORE IT REACH 3000 MILES IT LOSE 2 QUART OIL
Mfg Campaign: 11175053
Recall Date: Feb 7, 2019
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I WAS INVOLVED UN A REAR END COLLISION. I WAS STRUCK FROM BEHIND WHILE STOPPED @ A TRAFFIC LIGHT. SEVERE DAMAGE TO THE REAR END OF THE CAR. NO AIR BAGS DEPLOYED FROM THE IMPACT. I ENDED UP HITTING MY HEAD VERY HARD ON THE STEERING WHEEL. NO AIR BAGS DEPLOYED @ ALL FROM THE COLLISION.
Corrective Action:
I WAS INVOLVED UN A REAR END COLLISION. I WAS STRUCK FROM BEHIND WHILE STOPPED @ A TRAFFIC LIGHT. SEVERE DAMAGE TO THE REAR END OF THE CAR. NO AIR BAGS DEPLOYED FROM THE IMPACT. I ENDED UP HITTING MY HEAD VERY HARD ON THE STEERING WHEEL. NO AIR BAGS DEPLOYED @ ALL FROM THE COLLISION.
Additional Notes:
I WAS INVOLVED UN A REAR END COLLISION. I WAS STRUCK FROM BEHIND WHILE STOPPED @ A TRAFFIC LIGHT. SEVERE DAMAGE TO THE REAR END OF THE CAR. NO AIR BAGS DEPLOYED FROM THE IMPACT. I ENDED UP HITTING MY HEAD VERY HARD ON THE STEERING WHEEL. NO AIR BAGS DEPLOYED @ ALL FROM THE COLLISION.
Mfg Campaign: 11173769
Recall Date: Feb 3, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SHARK FIN ANTENNA COVER EASILY COMES LOOSE OR COMPLETELY WHILE HAND WASHING THE VEHICLE. THE VEHICLE WAS STATIONARY IN DRIVEWAY WHILE WASHING.
Corrective Action:
SHARK FIN ANTENNA COVER EASILY COMES LOOSE OR COMPLETELY WHILE HAND WASHING THE VEHICLE. THE VEHICLE WAS STATIONARY IN DRIVEWAY WHILE WASHING.
Additional Notes:
SHARK FIN ANTENNA COVER EASILY COMES LOOSE OR COMPLETELY WHILE HAND WASHING THE VEHICLE. THE VEHICLE WAS STATIONARY IN DRIVEWAY WHILE WASHING.
Mfg Campaign: 11170412
Recall Date: Jan 16, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO CHARLIE'S MOTOR MALL (465 WESTERN AVE, AUGUSTA, ME 04330, 207-622-7327) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 92793557. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *TT*JB
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO CHARLIE'S MOTOR MALL (465 WESTERN AVE, AUGUSTA, ME 04330, 207-622-7327) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 92793557. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *TT*JB
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO CHARLIE'S MOTOR MALL (465 WESTERN AVE, AUGUSTA, ME 04330, 207-622-7327) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 92793557. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. *TT*JB
Mfg Campaign: 11155913
Recall Date: Dec 4, 2018
Kia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Corrective Action:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Additional Notes:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Mfg Campaign: 11154465
Recall Date: Nov 28, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Corrective Action:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Additional Notes:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Mfg Campaign: 11154465
Recall Date: Nov 28, 2018
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Corrective Action:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Additional Notes:
THE CAR STUMBLES TO START AND WHEN I ACCELERATE IT FLUTTERS UNTIL PICKING UP SPEED. THIS HAPPENED ON HIGHWAY 43.
Mfg Campaign: 11154465
Recall Date: Nov 28, 2018
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHEN THE CONTACT PUSHED THE BUTTON BEHIND THE REAR PASSENGER SEAT TO RELEASE THE SEATS, THE HEADREST DETACHED AND STRUCK THE CONTACT ON THE LEFT EYE. THE CONTACT SUSTAINED AN EYE INJURY, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,400.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHEN THE CONTACT PUSHED THE BUTTON BEHIND THE REAR PASSENGER SEAT TO RELEASE THE SEATS, THE HEADREST DETACHED AND STRUCK THE CONTACT ON THE LEFT EYE. THE CONTACT SUSTAINED AN EYE INJURY, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,400.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHEN THE CONTACT PUSHED THE BUTTON BEHIND THE REAR PASSENGER SEAT TO RELEASE THE SEATS, THE HEADREST DETACHED AND STRUCK THE CONTACT ON THE LEFT EYE. THE CONTACT SUSTAINED AN EYE INJURY, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,400.
Mfg Campaign: 11152920
Recall Date: Nov 20, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TAKATA RECALL - MY CAR IS STARTING TO STALL FOR SOME REASON BUT THERE ISN'T A CHECK ENGINE LIGHT ON. MECHANICS CANNOT UNDERSTAND WHAT MIGHT BE CAUSING IT. THIS HAPPENS AS I DRIVE ON STREETS AND ON HIGHWAYS.
Corrective Action:
TAKATA RECALL - MY CAR IS STARTING TO STALL FOR SOME REASON BUT THERE ISN'T A CHECK ENGINE LIGHT ON. MECHANICS CANNOT UNDERSTAND WHAT MIGHT BE CAUSING IT. THIS HAPPENS AS I DRIVE ON STREETS AND ON HIGHWAYS.
Additional Notes:
TAKATA RECALL - MY CAR IS STARTING TO STALL FOR SOME REASON BUT THERE ISN'T A CHECK ENGINE LIGHT ON. MECHANICS CANNOT UNDERSTAND WHAT MIGHT BE CAUSING IT. THIS HAPPENS AS I DRIVE ON STREETS AND ON HIGHWAYS.
Mfg Campaign: 11150768
Recall Date: Nov 10, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHT ASSEMBLY: WIRING HARNESS MELTING, BULBS BURNING OUT EVERY 3 MONTHS OR SO. A SAFETY HAZARD POTENTIALLY A FIRE HAZARD. DRIVING VISIBILITY AT NIGHT WITH LIGHTS ON DIM CREATES A TREMENDOUS SAFETY HAZARD.
Corrective Action:
HEADLIGHT ASSEMBLY: WIRING HARNESS MELTING, BULBS BURNING OUT EVERY 3 MONTHS OR SO. A SAFETY HAZARD POTENTIALLY A FIRE HAZARD. DRIVING VISIBILITY AT NIGHT WITH LIGHTS ON DIM CREATES A TREMENDOUS SAFETY HAZARD.
Additional Notes:
HEADLIGHT ASSEMBLY: WIRING HARNESS MELTING, BULBS BURNING OUT EVERY 3 MONTHS OR SO. A SAFETY HAZARD POTENTIALLY A FIRE HAZARD. DRIVING VISIBILITY AT NIGHT WITH LIGHTS ON DIM CREATES A TREMENDOUS SAFETY HAZARD.
Mfg Campaign: 11145189
Recall Date: Nov 4, 2018
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HEADLIGHT MALFUNCTION SHUT OFF PROBLEM. AT NIGHT WHEN IN MOTION ON VARIOUS CITY STREETS THE FRONT AND REAR LIGHTS WILL, SUDDENLY AND RANDOMLY, WITH NO DRIVER INPUT WHATSOEVER, SHUT OFF COMPLETELY BOTH IN THE BACK AND IN THE FRONT OF THE CAR! THE HEADLAMPS AND REAR LAMPS WILL, AT THAT POINT STAY COMPLETELY OFF WITH ABSOLUTELY NO EXTERIOR LIGHTING FUNCTION EXCEPT THE BRAKE LIGHTS!! THE ONLY WAY TO GET REAR AND HEAD LAMPS BACK IS TO TURN THE HEADLIGHTS SWITCH OFF AND THEN ON AGAIN. THIS MALFUNCTION SO FAR HAS OCCURRED WHEN HEADLIGHT SWITCH IS IN AUTO MODE. THIS MODE OF LIGHTING DETECTS ENVIRONMENTAL LIGHTING CONDITIONS TO ACTIVATE EITHER DAYTIME RUNNING LIGHTS OR HEADLIGHTS. THIS HAS HAPPENED FIVE TIMES SINCE I PURCHASED THIS CAR BRAND NEW IN 2016. THE DEALER HAS BEEN NOTIFIED AND THE CAR HAS BEEN INSPECTED SEVERAL TIMES BUT THEY HAVE REPEATEDLY INSISTED THAT THE SYSTEM IS WORKING 'AS DESIGNED' OR SHOWS NO PROBLEMS. FORTUNATELY, I HAVE THE FRONT AND REAR CAMERAS INSTALLED WITH VIDEOS TO PROVE IT. MY VEHICLE MOUNTED CAMERAS HAVE CAPTURED THIS MALFUNCTION AS HAS MY IPHONE VIDEO.I WILL NEED A WAY TO SEND YOU THE VIDEO FILES AS THEY ARE TOO LARGE. I BELIEVE THIS IS A VERY DANGEROUS SITUATION. AFTER MANY ATTEMPTS AND COMMUNICATION WITH THE COMPANY, THE CAR WAS KEPT FOR TWO WEEKS AND WAS RETURNED WITH REPAIR TO WHAT THEY ARE CALLING THE "MULTIFUNCTION SWITCH".
Corrective Action:
HEADLIGHT MALFUNCTION SHUT OFF PROBLEM. AT NIGHT WHEN IN MOTION ON VARIOUS CITY STREETS THE FRONT AND REAR LIGHTS WILL, SUDDENLY AND RANDOMLY, WITH NO DRIVER INPUT WHATSOEVER, SHUT OFF COMPLETELY BOTH IN THE BACK AND IN THE FRONT OF THE CAR! THE HEADLAMPS AND REAR LAMPS WILL, AT THAT POINT STAY COMPLETELY OFF WITH ABSOLUTELY NO EXTERIOR LIGHTING FUNCTION EXCEPT THE BRAKE LIGHTS!! THE ONLY WAY TO GET REAR AND HEAD LAMPS BACK IS TO TURN THE HEADLIGHTS SWITCH OFF AND THEN ON AGAIN. THIS MALFUNCTION SO FAR HAS OCCURRED WHEN HEADLIGHT SWITCH IS IN AUTO MODE. THIS MODE OF LIGHTING DETECTS ENVIRONMENTAL LIGHTING CONDITIONS TO ACTIVATE EITHER DAYTIME RUNNING LIGHTS OR HEADLIGHTS. THIS HAS HAPPENED FIVE TIMES SINCE I PURCHASED THIS CAR BRAND NEW IN 2016. THE DEALER HAS BEEN NOTIFIED AND THE CAR HAS BEEN INSPECTED SEVERAL TIMES BUT THEY HAVE REPEATEDLY INSISTED THAT THE SYSTEM IS WORKING 'AS DESIGNED' OR SHOWS NO PROBLEMS. FORTUNATELY, I HAVE THE FRONT AND REAR CAMERAS INSTALLED WITH VIDEOS TO PROVE IT. MY VEHICLE MOUNTED CAMERAS HAVE CAPTURED THIS MALFUNCTION AS HAS MY IPHONE VIDEO.I WILL NEED A WAY TO SEND YOU THE VIDEO FILES AS THEY ARE TOO LARGE. I BELIEVE THIS IS A VERY DANGEROUS SITUATION. AFTER MANY ATTEMPTS AND COMMUNICATION WITH THE COMPANY, THE CAR WAS KEPT FOR TWO WEEKS AND WAS RETURNED WITH REPAIR TO WHAT THEY ARE CALLING THE "MULTIFUNCTION SWITCH".
Additional Notes:
HEADLIGHT MALFUNCTION SHUT OFF PROBLEM. AT NIGHT WHEN IN MOTION ON VARIOUS CITY STREETS THE FRONT AND REAR LIGHTS WILL, SUDDENLY AND RANDOMLY, WITH NO DRIVER INPUT WHATSOEVER, SHUT OFF COMPLETELY BOTH IN THE BACK AND IN THE FRONT OF THE CAR! THE HEADLAMPS AND REAR LAMPS WILL, AT THAT POINT STAY COMPLETELY OFF WITH ABSOLUTELY NO EXTERIOR LIGHTING FUNCTION EXCEPT THE BRAKE LIGHTS!! THE ONLY WAY TO GET REAR AND HEAD LAMPS BACK IS TO TURN THE HEADLIGHTS SWITCH OFF AND THEN ON AGAIN. THIS MALFUNCTION SO FAR HAS OCCURRED WHEN HEADLIGHT SWITCH IS IN AUTO MODE. THIS MODE OF LIGHTING DETECTS ENVIRONMENTAL LIGHTING CONDITIONS TO ACTIVATE EITHER DAYTIME RUNNING LIGHTS OR HEADLIGHTS. THIS HAS HAPPENED FIVE TIMES SINCE I PURCHASED THIS CAR BRAND NEW IN 2016. THE DEALER HAS BEEN NOTIFIED AND THE CAR HAS BEEN INSPECTED SEVERAL TIMES BUT THEY HAVE REPEATEDLY INSISTED THAT THE SYSTEM IS WORKING 'AS DESIGNED' OR SHOWS NO PROBLEMS. FORTUNATELY, I HAVE THE FRONT AND REAR CAMERAS INSTALLED WITH VIDEOS TO PROVE IT. MY VEHICLE MOUNTED CAMERAS HAVE CAPTURED THIS MALFUNCTION AS HAS MY IPHONE VIDEO.I WILL NEED A WAY TO SEND YOU THE VIDEO FILES AS THEY ARE TOO LARGE. I BELIEVE THIS IS A VERY DANGEROUS SITUATION. AFTER MANY ATTEMPTS AND COMMUNICATION WITH THE COMPANY, THE CAR WAS KEPT FOR TWO WEEKS AND WAS RETURNED WITH REPAIR TO WHAT THEY ARE CALLING THE "MULTIFUNCTION SWITCH".
Mfg Campaign: 11142250
Recall Date: Oct 23, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Mfg Campaign: 11141309
Recall Date: Oct 18, 2018
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME LOOSE AND THE TRACTION CONTROL AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN TURNING LEFT OR RIGHT, A CLICKING NOISE WAS DETECTED. IN ADDITION, THE STEERING WHEEL WOULD ONLY ALLOW THE CONTACT TO TURN APPROXIMATELY ONE INCH TO THE LEFT OR RIGHT, AND THE STEERING WHEEL EVENTUALLY SEIZED. THE VEHICLE WAS TAKEN TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) WHERE THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 2,843.
Mfg Campaign: 11141309
Recall Date: Oct 18, 2018
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Corrective Action:
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Additional Notes:
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Mfg Campaign: 11140608
Recall Date: Oct 16, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Corrective Action:
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Additional Notes:
IN AUGUST 2018 I NOTICED THAT THE CAMERA ON THE FRONT GRILLE OF MY 2016 KIA OPTIMA WAS PRODUCING A BLURRY IMAGE. IT DID NOT DO THIS THE NIGHT PRIOR WHEN I USED THE CAMERA TO PARK IN MY GARAGE (WHERE I DID NOT HIT OR BUMP ANYTHING, I WAS NOT EVEN NEAR THE WALL AT THE FRONT OF THE GARAGE). THE LENS HAD A CRACK. SOME CONTEXT: THIS HAPPENED BEFORE IN 2017 AND THE KIA DEALERSHIP IN MCDONOUGH, GA REPAIRED IT AS A WARRANT ITEM. I TOOK THE CAR TO THE DEALERSHIP, WHERE THE SERVICE REPRESENTATIVE NAMED JOSE CAMACHO SAID THEY THEY WOULD COVER IT AS A WARRANT TIME AND THAT I WOULD NOT HAVE TO PAY FOR IT. THEY JUST NEEDED TO ORDER THE PART AND WOULD CALL ME WHEN IT ARRIVED. I NEVER RECEIVED A CALL, SO WHEN I CALLED THE DEALERSHIP IN SEPTEMBER 2018 I WAS TOLD THAT THE CLAIM WAS DENIED AS A NORMAL WEAR AND TEAR PROBLEM AND THAT THEY SHOULD NEVER HAVE REPLACED IT THE FIRST TIME. I WAS TOLD THAT IF I WANTED TO DISPUTED IT, I WOULD NEED TO CALL KIA CONSUMER AFFAIRS. KIA CONSUMER AFFAIRS TOLD ME THAT THEY WOULD CHECK WITH THE DEALERSHIP AND AFTER A FEW WEEKS, I CALLED THEM BACK AND THEY SAID THE DEALERSHIP WANTED MY TO COME BACK. I CALLED THE DEALERSHIP AND THEY ASKED FOR ME TO BRING THE CAR IN SO THEY COULD TAKE PICTURES. WHILE I WAS THERE I ASK WHAT THE ODDS WHERE THAT THE CAMERA LENS WOULD CRACK TWICE WITH NO VISIBLE DAMAGE TO THE CAMERA UNIT, THE GRILLE OR THE BUMPER, THE SERVICE MANAGER JUSTIN, TOLD ME IT WASN'T LIKELY. I NOTIFIED THEM THAT THERE WAS A 3 PAGE FORUM ON THE INTERNET WHERE OTHER KIA OPTIMA OWNERS HAVE REPORTED THE SAME PROBLEM, IN FACT, IF YOU DO A SIMPLE GOOGLE SEARCH FOR KIA OPTIMA CRACKED LENS, IT IS THE FIRST SEARCH RESULT. I ASKED WHY THIS IS NOT A RECALL ITEM, AND THEY SHRUGGED THERE SHOULDERS AND SAID THEY DIDN'T KNOW WHY. THEY THEN SAID THEY WOULD SUBMIT THE PICTURES AND I WOULD GET A CALL BACK FROM KIA CONSUMER AFFAIRS. IT WAS DENIED, NO REASON.
Mfg Campaign: 11140608
Recall Date: Oct 16, 2018
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