Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
464 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ALL FOUR POWER WINDOW REGULATOR/MOTORS HAVE HAD TO BE REPLACED. VEHICLE PLACED IN SERVICE MAY 2016 AND CURRENTLY HAS 34,000 MILES. DRIVER SIDE AND PASSENGER SIDE REGULATOR/MOTOR'S FAILED WHILE VEHICLE STILL UNDER WARRANTY. BOTH REAR WINDOW REGULATOR/MOTOR'S FAILED DECEMBER 2019 AND WERE REPLACED FEBRUARY 2020 BY THE DEALER AT A COST TO THE OWNER OF $1044.63.
Corrective Action:
ALL FOUR POWER WINDOW REGULATOR/MOTORS HAVE HAD TO BE REPLACED. VEHICLE PLACED IN SERVICE MAY 2016 AND CURRENTLY HAS 34,000 MILES. DRIVER SIDE AND PASSENGER SIDE REGULATOR/MOTOR'S FAILED WHILE VEHICLE STILL UNDER WARRANTY. BOTH REAR WINDOW REGULATOR/MOTOR'S FAILED DECEMBER 2019 AND WERE REPLACED FEBRUARY 2020 BY THE DEALER AT A COST TO THE OWNER OF $1044.63.
Additional Notes:
ALL FOUR POWER WINDOW REGULATOR/MOTORS HAVE HAD TO BE REPLACED. VEHICLE PLACED IN SERVICE MAY 2016 AND CURRENTLY HAS 34,000 MILES. DRIVER SIDE AND PASSENGER SIDE REGULATOR/MOTOR'S FAILED WHILE VEHICLE STILL UNDER WARRANTY. BOTH REAR WINDOW REGULATOR/MOTOR'S FAILED DECEMBER 2019 AND WERE REPLACED FEBRUARY 2020 BY THE DEALER AT A COST TO THE OWNER OF $1044.63.
Mfg Campaign: 11312180
Recall Date: Feb 28, 2020
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20-50 MPH, THE RPM REVVED SUDDENLY WHICH CAUSED THE FRONT WHEELS TO SPIN AND THE VEHICLE TO INDEPENDENTLY ACCELERATE. THE VEHICLE WAS TAKEN TO DUTCH MILLER KIA OF CHARLESTON (339 MACCORKLE AVE SW, SOUTH CHARLSTON WEST VA) THERE THE TRANSMISSION SENSOR WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20-50 MPH, THE RPM REVVED SUDDENLY WHICH CAUSED THE FRONT WHEELS TO SPIN AND THE VEHICLE TO INDEPENDENTLY ACCELERATE. THE VEHICLE WAS TAKEN TO DUTCH MILLER KIA OF CHARLESTON (339 MACCORKLE AVE SW, SOUTH CHARLSTON WEST VA) THERE THE TRANSMISSION SENSOR WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20-50 MPH, THE RPM REVVED SUDDENLY WHICH CAUSED THE FRONT WHEELS TO SPIN AND THE VEHICLE TO INDEPENDENTLY ACCELERATE. THE VEHICLE WAS TAKEN TO DUTCH MILLER KIA OF CHARLESTON (339 MACCORKLE AVE SW, SOUTH CHARLSTON WEST VA) THERE THE TRANSMISSION SENSOR WAS RESET HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 38,000.
Mfg Campaign: 11307549
Recall Date: Feb 6, 2020
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, MY ENGINE ACCELERATED AS IF IT HAD A MIND OF IT'S OWN AND HIT A POST. I PUSHED HARD ON THE BRAKE WITH NO RESPONSE. THE AIRBAG DID NOT DEPLOY EVEN WITH $5,500 DAMAGE TO THE FRONT END.
Corrective Action:
WHILE PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, MY ENGINE ACCELERATED AS IF IT HAD A MIND OF IT'S OWN AND HIT A POST. I PUSHED HARD ON THE BRAKE WITH NO RESPONSE. THE AIRBAG DID NOT DEPLOY EVEN WITH $5,500 DAMAGE TO THE FRONT END.
Additional Notes:
WHILE PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, MY ENGINE ACCELERATED AS IF IT HAD A MIND OF IT'S OWN AND HIT A POST. I PUSHED HARD ON THE BRAKE WITH NO RESPONSE. THE AIRBAG DID NOT DEPLOY EVEN WITH $5,500 DAMAGE TO THE FRONT END.
Mfg Campaign: 11302554
Recall Date: Jan 28, 2020
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, MY ENGINE ACCELERATED AS IF IT HAD A MIND OF IT'S OWN AND HIT A POST. I PUSHED HARD ON THE BRAKE WITH NO RESPONSE. THE AIRBAG DID NOT DEPLOY EVEN WITH $5,500 DAMAGE TO THE FRONT END.
Corrective Action:
WHILE PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, MY ENGINE ACCELERATED AS IF IT HAD A MIND OF IT'S OWN AND HIT A POST. I PUSHED HARD ON THE BRAKE WITH NO RESPONSE. THE AIRBAG DID NOT DEPLOY EVEN WITH $5,500 DAMAGE TO THE FRONT END.
Additional Notes:
WHILE PULLING INTO A PARKING SPACE WITH MY FOOT ON THE BRAKE, MY ENGINE ACCELERATED AS IF IT HAD A MIND OF IT'S OWN AND HIT A POST. I PUSHED HARD ON THE BRAKE WITH NO RESPONSE. THE AIRBAG DID NOT DEPLOY EVEN WITH $5,500 DAMAGE TO THE FRONT END.
Mfg Campaign: 11302554
Recall Date: Jan 28, 2020
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
ENGINE CAUGHT ON FIRE
Corrective Action:
ENGINE CAUGHT ON FIRE
Additional Notes:
ENGINE CAUGHT ON FIRE
Mfg Campaign: 11301464
Recall Date: Jan 23, 2020
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT STATED THAT THE GLASS SHATTERED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT STATED THAT THE GLASS SHATTERED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING APPROXIMATELY 60 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT OCCURRING. THE CONTACT STATED THAT THE GLASS SHATTERED. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED BY THE INSURANCE COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Mfg Campaign: 11288914
Recall Date: Dec 13, 2019
Kia America, Inc.
Defect Description:
TIRES
Potential Consequences:
THOUGH SOLD AS "ALL SEASON" M+S RATED TIRES, THE MILESTAR MS932XP+ HAS DANGEROUSLY POOR TRACTION ON EVEN MINOR SNOW ACCUMULATIONS. WHILE DRIVING ON A FLAT PAVED STATE ROAD THAT HAD 1/4 INCH OR LESS FRESH SNOW AND MINIMAL/NO TREATMENT, IN A LATE MODEL AWD CROSSOVER SUV WITH 245/45R-19 TIRES, THE MILESTAR TIRES HAD DANGEROUSLY POOR TRACTION. ANY ACCELERATION, NO MATTER HOW SLOW, RESULTED IN WHEELSPIN AND LATERAL MOVEMENT OF THE VEHICLE WITH TRACTION/STABILITY CONTROL ENGAGEMENT. EVEN MINIMAL BRAKING PRESSURE RESULTED IN FULL ABS ENGAGEMENT. BRAKING DISTANCES WERE EXTREMELY LONG. THE PERFORMANCE OF THESE TIRES WAS NOT CONSISTENT WITH ANY OTHER ALL-SEASON M+S RATED TIRE I'VE USED, AND WAS MORE CONSISTENT WITH A "SUMMER" TIRE. SELLING THESE TIRES AS "ALL SEASON M+S" IS MISLEADING AND DANGEROUS.
Corrective Action:
THOUGH SOLD AS "ALL SEASON" M+S RATED TIRES, THE MILESTAR MS932XP+ HAS DANGEROUSLY POOR TRACTION ON EVEN MINOR SNOW ACCUMULATIONS. WHILE DRIVING ON A FLAT PAVED STATE ROAD THAT HAD 1/4 INCH OR LESS FRESH SNOW AND MINIMAL/NO TREATMENT, IN A LATE MODEL AWD CROSSOVER SUV WITH 245/45R-19 TIRES, THE MILESTAR TIRES HAD DANGEROUSLY POOR TRACTION. ANY ACCELERATION, NO MATTER HOW SLOW, RESULTED IN WHEELSPIN AND LATERAL MOVEMENT OF THE VEHICLE WITH TRACTION/STABILITY CONTROL ENGAGEMENT. EVEN MINIMAL BRAKING PRESSURE RESULTED IN FULL ABS ENGAGEMENT. BRAKING DISTANCES WERE EXTREMELY LONG. THE PERFORMANCE OF THESE TIRES WAS NOT CONSISTENT WITH ANY OTHER ALL-SEASON M+S RATED TIRE I'VE USED, AND WAS MORE CONSISTENT WITH A "SUMMER" TIRE. SELLING THESE TIRES AS "ALL SEASON M+S" IS MISLEADING AND DANGEROUS.
Additional Notes:
THOUGH SOLD AS "ALL SEASON" M+S RATED TIRES, THE MILESTAR MS932XP+ HAS DANGEROUSLY POOR TRACTION ON EVEN MINOR SNOW ACCUMULATIONS. WHILE DRIVING ON A FLAT PAVED STATE ROAD THAT HAD 1/4 INCH OR LESS FRESH SNOW AND MINIMAL/NO TREATMENT, IN A LATE MODEL AWD CROSSOVER SUV WITH 245/45R-19 TIRES, THE MILESTAR TIRES HAD DANGEROUSLY POOR TRACTION. ANY ACCELERATION, NO MATTER HOW SLOW, RESULTED IN WHEELSPIN AND LATERAL MOVEMENT OF THE VEHICLE WITH TRACTION/STABILITY CONTROL ENGAGEMENT. EVEN MINIMAL BRAKING PRESSURE RESULTED IN FULL ABS ENGAGEMENT. BRAKING DISTANCES WERE EXTREMELY LONG. THE PERFORMANCE OF THESE TIRES WAS NOT CONSISTENT WITH ANY OTHER ALL-SEASON M+S RATED TIRE I'VE USED, AND WAS MORE CONSISTENT WITH A "SUMMER" TIRE. SELLING THESE TIRES AS "ALL SEASON M+S" IS MISLEADING AND DANGEROUS.
Mfg Campaign: 11287098
Recall Date: Dec 5, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
POWER WINDOW MOTORS FAILING. THIS CAR HAS LESS THAN 55,000 MILE ONE IT AND ONLY 2 YEARS OLD BUT THREE OUT OF THE FOUR POWER WINDOW MOTORS HAVE FAILED IN THE PAST TWO MONTHS.
Corrective Action:
POWER WINDOW MOTORS FAILING. THIS CAR HAS LESS THAN 55,000 MILE ONE IT AND ONLY 2 YEARS OLD BUT THREE OUT OF THE FOUR POWER WINDOW MOTORS HAVE FAILED IN THE PAST TWO MONTHS.
Additional Notes:
POWER WINDOW MOTORS FAILING. THIS CAR HAS LESS THAN 55,000 MILE ONE IT AND ONLY 2 YEARS OLD BUT THREE OUT OF THE FOUR POWER WINDOW MOTORS HAVE FAILED IN THE PAST TWO MONTHS.
Mfg Campaign: 11277468
Recall Date: Nov 1, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WITH 60,700 MILES, THE DRIVER'S SIDE REAR DOOR LOCKS AND UNLOCKS, BUT WILL NOT OPEN. DEALERSHIP STATED I WAS OVER WARRANTY BY 700 MILES. I EXPLAINED THAT I THOUGHT THIS SHOULD BE TREATED AS A SAFETY ISSUE AS IF THE VEHICLE IS IN AN ACCIDENT ON THE PASSENGER SIDE, REAR OCCUPANTS CAN NOT EXIT THE VEHICLE ON DRIVER'S SIDE
Corrective Action:
WITH 60,700 MILES, THE DRIVER'S SIDE REAR DOOR LOCKS AND UNLOCKS, BUT WILL NOT OPEN. DEALERSHIP STATED I WAS OVER WARRANTY BY 700 MILES. I EXPLAINED THAT I THOUGHT THIS SHOULD BE TREATED AS A SAFETY ISSUE AS IF THE VEHICLE IS IN AN ACCIDENT ON THE PASSENGER SIDE, REAR OCCUPANTS CAN NOT EXIT THE VEHICLE ON DRIVER'S SIDE
Additional Notes:
WITH 60,700 MILES, THE DRIVER'S SIDE REAR DOOR LOCKS AND UNLOCKS, BUT WILL NOT OPEN. DEALERSHIP STATED I WAS OVER WARRANTY BY 700 MILES. I EXPLAINED THAT I THOUGHT THIS SHOULD BE TREATED AS A SAFETY ISSUE AS IF THE VEHICLE IS IN AN ACCIDENT ON THE PASSENGER SIDE, REAR OCCUPANTS CAN NOT EXIT THE VEHICLE ON DRIVER'S SIDE
Mfg Campaign: 11277144
Recall Date: Oct 30, 2019
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Corrective Action:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Additional Notes:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Mfg Campaign: 11276909
Recall Date: Oct 29, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Corrective Action:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Additional Notes:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Mfg Campaign: 11276909
Recall Date: Oct 29, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Corrective Action:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Additional Notes:
SOMETIMES WHEN WE ACCELERATE THE CAR STALLS & REVS UP, THEN IT WILL ACT FINE, BUT THE CHECK ENGINE LIGHT WILL STAY ON FOR A BIT. THEN GOES OFF AND IT ACTS NORMAL. THIS IS ALL WHILE DRIVING. THIS HAS BEEN HAPPENING OVER A FEW MONTHS,,,IT'S JUST EVERY SO OFTEN.
Mfg Campaign: 11276909
Recall Date: Oct 29, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 60 MPH, A LOUD NOISE WAS DETECTED, THE VEHICLE VIOLENTLY JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO DETECTED FUMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE ENGINE AND FLOORMAT. WHEN THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER, NO FAILURES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 60 MPH, A LOUD NOISE WAS DETECTED, THE VEHICLE VIOLENTLY JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO DETECTED FUMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE ENGINE AND FLOORMAT. WHEN THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER, NO FAILURES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 60 MPH, A LOUD NOISE WAS DETECTED, THE VEHICLE VIOLENTLY JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO DETECTED FUMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE ENGINE AND FLOORMAT. WHEN THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER, NO FAILURES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Mfg Campaign: 11266883
Recall Date: Oct 7, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 60 MPH, A LOUD NOISE WAS DETECTED, THE VEHICLE VIOLENTLY JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO DETECTED FUMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE ENGINE AND FLOORMAT. WHEN THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER, NO FAILURES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 60 MPH, A LOUD NOISE WAS DETECTED, THE VEHICLE VIOLENTLY JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO DETECTED FUMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE ENGINE AND FLOORMAT. WHEN THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER, NO FAILURES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 60 MPH, A LOUD NOISE WAS DETECTED, THE VEHICLE VIOLENTLY JERKED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT ALSO DETECTED FUMES. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED, AND WAS ABLE TO FUNCTION NORMALLY; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO JIM SHORKEY KIA (12900 US-30, IRWIN, PA 15642, (724) 241-0176) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO THE ENGINE AND FLOORMAT. WHEN THE VEHICLE WAS PREVIOUSLY TAKEN TO THE DEALER, NO FAILURES WERE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Mfg Campaign: 11266883
Recall Date: Oct 7, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
07/25/2019 TOOK CAR TO HILLTOP KIA BECAUSE AUTO TRANSMISSION HAD BEEN SLIPPING, THEN STUCK IN 4TH GEAR. COULD NOT MANUALLY SHIFT TO CHANGE. DEALER REPLACED TRANSMISSION SWITCH PLATE/SENSOR. CAR WAS RETURNED TO ME ON 8/15/2019. 9/19 RETURNED CAR TO DEALER AS TRANSMISSION STARTED SLIPPING AGAIN, SHIFTING ROUGH AND THEN ACCELERATING TO GET ON FREEWAY RPMS FLEW UP AS CAR WENT INTO NEUTRAL. I LUCKILY STAYED TO RIGHT AS TRUCK BEHIND ME SWERVED LEFT. CAR THEN WENT INTO GEAR, I GOT OFF FREEWAY. DEALER HAD ME RIDE WITH MECHANIC AND PROBLEM OF SLOW UPSHIFTING, ROUGH SHIFTING AND DELAYED SHIFTING WAS DUPLICATED. DEALER WAS NOT ABLE TO PULL ANY CODES. THIS IS SERIOUS SAFETY ISSUE. I OPENED KIA CASE NUMBER 13369527. KIA CUSTOMER SERVICE, CHRIS, STATED PER HIS MANAGER JADA WOULD ESCALATE. CHRIS ALSO STATED THERE WAS NO RECORD OF PREVIOUS NHTSA COMPLAINT 11231076 FILE 07/11/2019
Corrective Action:
07/25/2019 TOOK CAR TO HILLTOP KIA BECAUSE AUTO TRANSMISSION HAD BEEN SLIPPING, THEN STUCK IN 4TH GEAR. COULD NOT MANUALLY SHIFT TO CHANGE. DEALER REPLACED TRANSMISSION SWITCH PLATE/SENSOR. CAR WAS RETURNED TO ME ON 8/15/2019. 9/19 RETURNED CAR TO DEALER AS TRANSMISSION STARTED SLIPPING AGAIN, SHIFTING ROUGH AND THEN ACCELERATING TO GET ON FREEWAY RPMS FLEW UP AS CAR WENT INTO NEUTRAL. I LUCKILY STAYED TO RIGHT AS TRUCK BEHIND ME SWERVED LEFT. CAR THEN WENT INTO GEAR, I GOT OFF FREEWAY. DEALER HAD ME RIDE WITH MECHANIC AND PROBLEM OF SLOW UPSHIFTING, ROUGH SHIFTING AND DELAYED SHIFTING WAS DUPLICATED. DEALER WAS NOT ABLE TO PULL ANY CODES. THIS IS SERIOUS SAFETY ISSUE. I OPENED KIA CASE NUMBER 13369527. KIA CUSTOMER SERVICE, CHRIS, STATED PER HIS MANAGER JADA WOULD ESCALATE. CHRIS ALSO STATED THERE WAS NO RECORD OF PREVIOUS NHTSA COMPLAINT 11231076 FILE 07/11/2019
Additional Notes:
07/25/2019 TOOK CAR TO HILLTOP KIA BECAUSE AUTO TRANSMISSION HAD BEEN SLIPPING, THEN STUCK IN 4TH GEAR. COULD NOT MANUALLY SHIFT TO CHANGE. DEALER REPLACED TRANSMISSION SWITCH PLATE/SENSOR. CAR WAS RETURNED TO ME ON 8/15/2019. 9/19 RETURNED CAR TO DEALER AS TRANSMISSION STARTED SLIPPING AGAIN, SHIFTING ROUGH AND THEN ACCELERATING TO GET ON FREEWAY RPMS FLEW UP AS CAR WENT INTO NEUTRAL. I LUCKILY STAYED TO RIGHT AS TRUCK BEHIND ME SWERVED LEFT. CAR THEN WENT INTO GEAR, I GOT OFF FREEWAY. DEALER HAD ME RIDE WITH MECHANIC AND PROBLEM OF SLOW UPSHIFTING, ROUGH SHIFTING AND DELAYED SHIFTING WAS DUPLICATED. DEALER WAS NOT ABLE TO PULL ANY CODES. THIS IS SERIOUS SAFETY ISSUE. I OPENED KIA CASE NUMBER 13369527. KIA CUSTOMER SERVICE, CHRIS, STATED PER HIS MANAGER JADA WOULD ESCALATE. CHRIS ALSO STATED THERE WAS NO RECORD OF PREVIOUS NHTSA COMPLAINT 11231076 FILE 07/11/2019
Mfg Campaign: 11258358
Recall Date: Sep 26, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXPERIENCING REDUCED PERFORMANCE AND INTERMITTENT MALFUNCTIONING OF THE AIR CONDITIONING SYSTEM WHILE THE ENGINE IS IN IDLE.
Corrective Action:
EXPERIENCING REDUCED PERFORMANCE AND INTERMITTENT MALFUNCTIONING OF THE AIR CONDITIONING SYSTEM WHILE THE ENGINE IS IN IDLE.
Additional Notes:
EXPERIENCING REDUCED PERFORMANCE AND INTERMITTENT MALFUNCTIONING OF THE AIR CONDITIONING SYSTEM WHILE THE ENGINE IS IN IDLE.
Mfg Campaign: 11257240
Recall Date: Sep 22, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2017 KIA SPORTAGE LX 2.4L BOUGHT BRAND NEW AND HAS BEEN USING OIL. CAR NOW HAS A LITTLE OVER 22,000 MILES AND IS USING 1.4 QUARTS OF OIL DURING THE 5000 MILE DEALERSHIP OIL CHANGES WHICH HAVE ALL BEEN DONE AT THE DEALERSHIP SINCE PURCHASING NEW. THE DEALERSHIP ACKNOWLEDGES THERE IS A PROBLEM WITH THE ENGINE AFTER PERFORMING 3 OIL CONSUMPTION TEST HOWEVER KIA CORPORATE CONSIDERS THE OIL USAGE NORMAL SO THEY ARE DECLINING TO FIX THE ISSUE SINCE THEIR "TECHNICIANS" DOES NOT SEE THIS AS A PROBLEM TO COVER UNDER WARRANTY. AN INTERNET SEARCH "KIA OIL CONSUMPTION" FOUND MULTIPLE COMPLAINTS FROM OTHER OWNERS WITH THE SAME ISSUE AND SAME RESPONSE FROM KIA.
Corrective Action:
2017 KIA SPORTAGE LX 2.4L BOUGHT BRAND NEW AND HAS BEEN USING OIL. CAR NOW HAS A LITTLE OVER 22,000 MILES AND IS USING 1.4 QUARTS OF OIL DURING THE 5000 MILE DEALERSHIP OIL CHANGES WHICH HAVE ALL BEEN DONE AT THE DEALERSHIP SINCE PURCHASING NEW. THE DEALERSHIP ACKNOWLEDGES THERE IS A PROBLEM WITH THE ENGINE AFTER PERFORMING 3 OIL CONSUMPTION TEST HOWEVER KIA CORPORATE CONSIDERS THE OIL USAGE NORMAL SO THEY ARE DECLINING TO FIX THE ISSUE SINCE THEIR "TECHNICIANS" DOES NOT SEE THIS AS A PROBLEM TO COVER UNDER WARRANTY. AN INTERNET SEARCH "KIA OIL CONSUMPTION" FOUND MULTIPLE COMPLAINTS FROM OTHER OWNERS WITH THE SAME ISSUE AND SAME RESPONSE FROM KIA.
Additional Notes:
2017 KIA SPORTAGE LX 2.4L BOUGHT BRAND NEW AND HAS BEEN USING OIL. CAR NOW HAS A LITTLE OVER 22,000 MILES AND IS USING 1.4 QUARTS OF OIL DURING THE 5000 MILE DEALERSHIP OIL CHANGES WHICH HAVE ALL BEEN DONE AT THE DEALERSHIP SINCE PURCHASING NEW. THE DEALERSHIP ACKNOWLEDGES THERE IS A PROBLEM WITH THE ENGINE AFTER PERFORMING 3 OIL CONSUMPTION TEST HOWEVER KIA CORPORATE CONSIDERS THE OIL USAGE NORMAL SO THEY ARE DECLINING TO FIX THE ISSUE SINCE THEIR "TECHNICIANS" DOES NOT SEE THIS AS A PROBLEM TO COVER UNDER WARRANTY. AN INTERNET SEARCH "KIA OIL CONSUMPTION" FOUND MULTIPLE COMPLAINTS FROM OTHER OWNERS WITH THE SAME ISSUE AND SAME RESPONSE FROM KIA.
Mfg Campaign: 11256065
Recall Date: Sep 17, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
RIGHT REAR PASSENGER DOOR CAN NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. PROBLEM NOTICED AT ABOUT 55,000 MILES. DEALER HAS BEEN UNABLE TO OPEN DOOR. CURRENTLY 56,600 MILES ON VEHICLE. 'PARTS ON ORDER' FOR THE FIRST PROBLEM LIKE THIS THEY HAVE SEEN.
Corrective Action:
RIGHT REAR PASSENGER DOOR CAN NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. PROBLEM NOTICED AT ABOUT 55,000 MILES. DEALER HAS BEEN UNABLE TO OPEN DOOR. CURRENTLY 56,600 MILES ON VEHICLE. 'PARTS ON ORDER' FOR THE FIRST PROBLEM LIKE THIS THEY HAVE SEEN.
Additional Notes:
RIGHT REAR PASSENGER DOOR CAN NOT BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE. PROBLEM NOTICED AT ABOUT 55,000 MILES. DEALER HAS BEEN UNABLE TO OPEN DOOR. CURRENTLY 56,600 MILES ON VEHICLE. 'PARTS ON ORDER' FOR THE FIRST PROBLEM LIKE THIS THEY HAVE SEEN.
Mfg Campaign: 11255756
Recall Date: Sep 16, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE VEHICLE WAS IN MOTION ON A HIGHWAY, THERE WAS WHITE SMOKE COMING FROM THE ENGINE. IMMEDIATELY AFTER PULLING OVER MORE WHITE SMOKE CAME OUT OF THE ENGINE TOWARDS THE REAR OF THE MOTOR. AFTER EXITING THE VEHICLE FLAMES APPEARED FROM UNDER THE CAR NEAR THE REAR OF THE MOTOR, THE FLAMES GREW FROM ALL SIDE OF THE ENGINE. THE FIRE SPREAD TO THE DASH AND INTERIOR OF THE CAR CAUSING THE PASSENGER AIRBAGS TO BLOW.
Corrective Action:
THE VEHICLE WAS IN MOTION ON A HIGHWAY, THERE WAS WHITE SMOKE COMING FROM THE ENGINE. IMMEDIATELY AFTER PULLING OVER MORE WHITE SMOKE CAME OUT OF THE ENGINE TOWARDS THE REAR OF THE MOTOR. AFTER EXITING THE VEHICLE FLAMES APPEARED FROM UNDER THE CAR NEAR THE REAR OF THE MOTOR, THE FLAMES GREW FROM ALL SIDE OF THE ENGINE. THE FIRE SPREAD TO THE DASH AND INTERIOR OF THE CAR CAUSING THE PASSENGER AIRBAGS TO BLOW.
Additional Notes:
THE VEHICLE WAS IN MOTION ON A HIGHWAY, THERE WAS WHITE SMOKE COMING FROM THE ENGINE. IMMEDIATELY AFTER PULLING OVER MORE WHITE SMOKE CAME OUT OF THE ENGINE TOWARDS THE REAR OF THE MOTOR. AFTER EXITING THE VEHICLE FLAMES APPEARED FROM UNDER THE CAR NEAR THE REAR OF THE MOTOR, THE FLAMES GREW FROM ALL SIDE OF THE ENGINE. THE FIRE SPREAD TO THE DASH AND INTERIOR OF THE CAR CAUSING THE PASSENGER AIRBAGS TO BLOW.
Mfg Campaign: 11244424
Recall Date: Aug 16, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION WILL SUDDENLY DISENGAGE AND ENGINE WILL ACCELERATE TO 4500 RPM OR HIGHER. THIS HAPPENS WHILE DRIVING MOSTLY WHEN VEHICLE IS BETWEEN 25 AND 45 MPH. THIS HAPPENS SEVERAL TIMES A MONTH. THIS HAS CAUSED VEHICLE TO PAUSE WHEN SWITCHING LANES, ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST YEAR.
Corrective Action:
TRANSMISSION WILL SUDDENLY DISENGAGE AND ENGINE WILL ACCELERATE TO 4500 RPM OR HIGHER. THIS HAPPENS WHILE DRIVING MOSTLY WHEN VEHICLE IS BETWEEN 25 AND 45 MPH. THIS HAPPENS SEVERAL TIMES A MONTH. THIS HAS CAUSED VEHICLE TO PAUSE WHEN SWITCHING LANES, ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST YEAR.
Additional Notes:
TRANSMISSION WILL SUDDENLY DISENGAGE AND ENGINE WILL ACCELERATE TO 4500 RPM OR HIGHER. THIS HAPPENS WHILE DRIVING MOSTLY WHEN VEHICLE IS BETWEEN 25 AND 45 MPH. THIS HAPPENS SEVERAL TIMES A MONTH. THIS HAS CAUSED VEHICLE TO PAUSE WHEN SWITCHING LANES, ALMOST CAUSING AN ACCIDENT. THIS HAS HAPPENED MULTIPLE TIMES OVER THE LAST YEAR.
Mfg Campaign: 11244046
Recall Date: Aug 14, 2019
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