KIA SPORTAGE 2017

Complete listing of complaints and recalls for this vehicle

464
Complaints
12
Recalls

Complaints & Recalls

464 Complaints 12 Recalls

Official Safety Recalls - Important!

12 Recalls

These are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.

Kia America, Inc.
NHTSA Campaign: 22V703000 SAFETY RECALL
70.9K Vehicles Affected
Recall Date: Sep 19, 2022
Safety Issue:

Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.

Potential Risk:
A fire while parked or driving can increase the risk of injury.
FREE Recall Solution:
Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed August 11, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC249.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC249
Notice Date: Jul 27, 2023
Recall Date: Sep 19, 2022
Kia Motors America
NHTSA Campaign: 21V137000 SAFETY RECALL
379.9K Vehicles Affected
Recall Date: Mar 4, 2021
Safety Issue:

Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.

Potential Risk:
An engine compartment fire can increase the risk of injury.
FREE Recall Solution:
Owners are advised to park outside and away from structures as a precaution until the recall repair is complete. Kia will notify owners, and dealers will replace certain fuses in the electrical junction box. Vehicles equipped with an electronic parking brake (EPB) will also receive a HECU software update. Repairs will be performed free of charge. The recall began on April 30, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC206.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC206
Notice Date: Apr 30, 2021
Recall Date: Mar 4, 2021
Kia Motors America
NHTSA Campaign: 18V907000 SAFETY RECALL
71.7K Vehicles Affected
Recall Date: Dec 19, 2018
Safety Issue:

Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.

Potential Risk:
A fuel leak in the presence of an ignition source can increase the risk of a fire.
FREE Recall Solution:
Kia has notified owners, and dealers will inspect and replace the fuel pipe, as necessary, free of charge. The recall began January 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC172.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC172
Notice Date: Jan 17, 2019
Recall Date: Dec 19, 2018
Kia Motors America
NHTSA Campaign: 16V862000 SAFETY RECALL
10.2K Vehicles Affected
Recall Date: Nov 30, 2016
Safety Issue:

Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."

Potential Risk:
If the trailer brake lights stay illuminated while being used, other drivers may be confused, increasing the risk of a crash.
FREE Recall Solution:
Kia will notify owners, and dealers will replace the trailer tow hitch harness, free of charge. The recall began January 18, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC142.
Additional Details:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Action Required: Contact your local KIA dealer to schedule your FREE recall repair.
Manufacturer: KIA
Mfg Campaign: SC142
Notice Date: Jan 19, 2017
Recall Date: Nov 30, 2016

Consumer Complaints

464 Complaints
Kia America, Inc.
Campaign: 11243353 Other
Aug 12, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

TRANSMISSION STARTED EARLY UPSHIFTING AFTER 12K MILES. WHILE NOT APPARENTLY DANGEROUS, I FIND IT VERY ANNOYING.

Corrective Action:

TRANSMISSION STARTED EARLY UPSHIFTING AFTER 12K MILES. WHILE NOT APPARENTLY DANGEROUS, I FIND IT VERY ANNOYING.

Additional Notes:

TRANSMISSION STARTED EARLY UPSHIFTING AFTER 12K MILES. WHILE NOT APPARENTLY DANGEROUS, I FIND IT VERY ANNOYING.

Manufacturer: KIA
Mfg Campaign: 11243353
Notice Date: Aug 12, 2019
Recall Date: Aug 12, 2019
Kia America, Inc.
Campaign: 11242513 Other
Aug 8, 2019
Defect Description:

STRUCTURE:BODY

Potential Consequences:

FRONT DRIVER HANDLE DO NOT OPEN THE CAR. IF YOU LOCK THE CAR AND UNLOCK, YOU CAN NOT OPEN DRIVER DOOR FROM OUTSIDE. I TRIED DOOR ADJUSTMENT AND DIDN'T WORK. IT COULD BE OPEN FROM INSIDE. THE CAR IS 2 YEARS OLD. IT IS SAFETY HAZARD SINCE THE DOOR COULD NOT BE OPEN FROM OUTSIDE.

Corrective Action:

FRONT DRIVER HANDLE DO NOT OPEN THE CAR. IF YOU LOCK THE CAR AND UNLOCK, YOU CAN NOT OPEN DRIVER DOOR FROM OUTSIDE. I TRIED DOOR ADJUSTMENT AND DIDN'T WORK. IT COULD BE OPEN FROM INSIDE. THE CAR IS 2 YEARS OLD. IT IS SAFETY HAZARD SINCE THE DOOR COULD NOT BE OPEN FROM OUTSIDE.

Additional Notes:

FRONT DRIVER HANDLE DO NOT OPEN THE CAR. IF YOU LOCK THE CAR AND UNLOCK, YOU CAN NOT OPEN DRIVER DOOR FROM OUTSIDE. I TRIED DOOR ADJUSTMENT AND DIDN'T WORK. IT COULD BE OPEN FROM INSIDE. THE CAR IS 2 YEARS OLD. IT IS SAFETY HAZARD SINCE THE DOOR COULD NOT BE OPEN FROM OUTSIDE.

Manufacturer: KIA
Mfg Campaign: 11242513
Notice Date: Aug 8, 2019
Recall Date: Aug 8, 2019
Kia America, Inc.
Campaign: 11242516 Other
Aug 8, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

STARTER STOPPED WORKING AFTER 80000 MILES. IT WAS THE ISSUE WITH SOLENOID BUT I HAD TO REPLACE THE STARTER. MY SAFETY CONCERN WAS THAT I WAS ATE GAS STATION AT SAMS CLUB AND I WAS NOT ABLE RESTART THE CAR AFTER FUELING GAS.

Corrective Action:

STARTER STOPPED WORKING AFTER 80000 MILES. IT WAS THE ISSUE WITH SOLENOID BUT I HAD TO REPLACE THE STARTER. MY SAFETY CONCERN WAS THAT I WAS ATE GAS STATION AT SAMS CLUB AND I WAS NOT ABLE RESTART THE CAR AFTER FUELING GAS.

Additional Notes:

STARTER STOPPED WORKING AFTER 80000 MILES. IT WAS THE ISSUE WITH SOLENOID BUT I HAD TO REPLACE THE STARTER. MY SAFETY CONCERN WAS THAT I WAS ATE GAS STATION AT SAMS CLUB AND I WAS NOT ABLE RESTART THE CAR AFTER FUELING GAS.

Manufacturer: KIA
Mfg Campaign: 11242516
Notice Date: Aug 8, 2019
Recall Date: Aug 8, 2019
Kia America, Inc.
Campaign: 11242231 Other
Aug 7, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

THE SUNROOF / MOONROOF EXPLODED FOR NO REASON WHILE DRIVING.

Corrective Action:

THE SUNROOF / MOONROOF EXPLODED FOR NO REASON WHILE DRIVING.

Additional Notes:

THE SUNROOF / MOONROOF EXPLODED FOR NO REASON WHILE DRIVING.

Manufacturer: KIA
Mfg Campaign: 11242231
Notice Date: Aug 7, 2019
Recall Date: Aug 7, 2019
Kia America, Inc.
Campaign: 11231076 Other
Jul 11, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

AUTOMATIC TRANSMISSION INTERMITTENTLY, SLIPPING GEARS BUT SEEMS TO RESOLVE ON IT'S OWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. NOW ALSO INTERMITTENTLY ITS NOT SHIFTING GEARS AT ALL ALSO WHILE DRIVING ON CITY STREET. AUTOMATIC TRANNY STUCK IN 4TH AND UNABLE TO MANUALLY SHIFT INTO ANOTHER GEAR. THE INSTRUMENT DISPLAY SHOWS ESP ON (ELECTRONIC STABILITY PROGRAM) INDICATOR AND DBC ON (DOWNHILL BRAKE CONTROL) INDICATORS WHEN STUCK IN GEAR. SAFETY ISSUE AS UNABLE TO MOVE WITH NORMAL ACCELERATION, BUT SLOW CRAWL TO GET OUT OF ROADWAY. REAR SEATBELT WONT LATCH WHEN CAR IS STATIONARY.

Corrective Action:

AUTOMATIC TRANSMISSION INTERMITTENTLY, SLIPPING GEARS BUT SEEMS TO RESOLVE ON IT'S OWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. NOW ALSO INTERMITTENTLY ITS NOT SHIFTING GEARS AT ALL ALSO WHILE DRIVING ON CITY STREET. AUTOMATIC TRANNY STUCK IN 4TH AND UNABLE TO MANUALLY SHIFT INTO ANOTHER GEAR. THE INSTRUMENT DISPLAY SHOWS ESP ON (ELECTRONIC STABILITY PROGRAM) INDICATOR AND DBC ON (DOWNHILL BRAKE CONTROL) INDICATORS WHEN STUCK IN GEAR. SAFETY ISSUE AS UNABLE TO MOVE WITH NORMAL ACCELERATION, BUT SLOW CRAWL TO GET OUT OF ROADWAY. REAR SEATBELT WONT LATCH WHEN CAR IS STATIONARY.

Additional Notes:

AUTOMATIC TRANSMISSION INTERMITTENTLY, SLIPPING GEARS BUT SEEMS TO RESOLVE ON IT'S OWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. NOW ALSO INTERMITTENTLY ITS NOT SHIFTING GEARS AT ALL ALSO WHILE DRIVING ON CITY STREET. AUTOMATIC TRANNY STUCK IN 4TH AND UNABLE TO MANUALLY SHIFT INTO ANOTHER GEAR. THE INSTRUMENT DISPLAY SHOWS ESP ON (ELECTRONIC STABILITY PROGRAM) INDICATOR AND DBC ON (DOWNHILL BRAKE CONTROL) INDICATORS WHEN STUCK IN GEAR. SAFETY ISSUE AS UNABLE TO MOVE WITH NORMAL ACCELERATION, BUT SLOW CRAWL TO GET OUT OF ROADWAY. REAR SEATBELT WONT LATCH WHEN CAR IS STATIONARY.

Manufacturer: KIA
Mfg Campaign: 11231076
Notice Date: Jul 11, 2019
Recall Date: Jul 11, 2019
Kia America, Inc.
Campaign: 11231076 Other
Jul 11, 2019
Defect Description:

SEAT BELTS

Potential Consequences:

AUTOMATIC TRANSMISSION INTERMITTENTLY, SLIPPING GEARS BUT SEEMS TO RESOLVE ON IT'S OWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. NOW ALSO INTERMITTENTLY ITS NOT SHIFTING GEARS AT ALL ALSO WHILE DRIVING ON CITY STREET. AUTOMATIC TRANNY STUCK IN 4TH AND UNABLE TO MANUALLY SHIFT INTO ANOTHER GEAR. THE INSTRUMENT DISPLAY SHOWS ESP ON (ELECTRONIC STABILITY PROGRAM) INDICATOR AND DBC ON (DOWNHILL BRAKE CONTROL) INDICATORS WHEN STUCK IN GEAR. SAFETY ISSUE AS UNABLE TO MOVE WITH NORMAL ACCELERATION, BUT SLOW CRAWL TO GET OUT OF ROADWAY. REAR SEATBELT WONT LATCH WHEN CAR IS STATIONARY.

Corrective Action:

AUTOMATIC TRANSMISSION INTERMITTENTLY, SLIPPING GEARS BUT SEEMS TO RESOLVE ON IT'S OWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. NOW ALSO INTERMITTENTLY ITS NOT SHIFTING GEARS AT ALL ALSO WHILE DRIVING ON CITY STREET. AUTOMATIC TRANNY STUCK IN 4TH AND UNABLE TO MANUALLY SHIFT INTO ANOTHER GEAR. THE INSTRUMENT DISPLAY SHOWS ESP ON (ELECTRONIC STABILITY PROGRAM) INDICATOR AND DBC ON (DOWNHILL BRAKE CONTROL) INDICATORS WHEN STUCK IN GEAR. SAFETY ISSUE AS UNABLE TO MOVE WITH NORMAL ACCELERATION, BUT SLOW CRAWL TO GET OUT OF ROADWAY. REAR SEATBELT WONT LATCH WHEN CAR IS STATIONARY.

Additional Notes:

AUTOMATIC TRANSMISSION INTERMITTENTLY, SLIPPING GEARS BUT SEEMS TO RESOLVE ON IT'S OWN WHILE DRIVING ON CITY STREETS AND HIGHWAY. NOW ALSO INTERMITTENTLY ITS NOT SHIFTING GEARS AT ALL ALSO WHILE DRIVING ON CITY STREET. AUTOMATIC TRANNY STUCK IN 4TH AND UNABLE TO MANUALLY SHIFT INTO ANOTHER GEAR. THE INSTRUMENT DISPLAY SHOWS ESP ON (ELECTRONIC STABILITY PROGRAM) INDICATOR AND DBC ON (DOWNHILL BRAKE CONTROL) INDICATORS WHEN STUCK IN GEAR. SAFETY ISSUE AS UNABLE TO MOVE WITH NORMAL ACCELERATION, BUT SLOW CRAWL TO GET OUT OF ROADWAY. REAR SEATBELT WONT LATCH WHEN CAR IS STATIONARY.

Manufacturer: KIA
Mfg Campaign: 11231076
Notice Date: Jul 11, 2019
Recall Date: Jul 11, 2019
Kia America, Inc.
Campaign: 11218227 Other
Jun 6, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

CAR BLEW UP IN DRIVEWAY AFTER NOT EVEN BEING DROVE FOR TWO DAYS ENGINE ENGULFED IN FLAMES

Corrective Action:

CAR BLEW UP IN DRIVEWAY AFTER NOT EVEN BEING DROVE FOR TWO DAYS ENGINE ENGULFED IN FLAMES

Additional Notes:

CAR BLEW UP IN DRIVEWAY AFTER NOT EVEN BEING DROVE FOR TWO DAYS ENGINE ENGULFED IN FLAMES

Manufacturer: KIA
Mfg Campaign: 11218227
Notice Date: Jun 6, 2019
Recall Date: Jun 6, 2019
Kia America, Inc.
Campaign: 11209468 Other
May 23, 2019
Defect Description:

ENGINE

Potential Consequences:

TL* THE CONTACT OWNED A 2017 KIA SPORTAGE. THE CONTACT STATED THAT TEN MINUTES AFTER THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE BILLOWING FROM UNDER THE HOOD OF THE VEHICLE. SEVERAL FIRE FIGHTERS ON SITE AT THE MOMENT ATTEMPTED TO EXTINGUISH THE FIRE BUT WAS UNABLE TO DO SO. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW FACILITY. THE VEHICLE WAS NOT YET INSPECTED. THE DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FIRE. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Corrective Action:

TL* THE CONTACT OWNED A 2017 KIA SPORTAGE. THE CONTACT STATED THAT TEN MINUTES AFTER THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE BILLOWING FROM UNDER THE HOOD OF THE VEHICLE. SEVERAL FIRE FIGHTERS ON SITE AT THE MOMENT ATTEMPTED TO EXTINGUISH THE FIRE BUT WAS UNABLE TO DO SO. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW FACILITY. THE VEHICLE WAS NOT YET INSPECTED. THE DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FIRE. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Additional Notes:

TL* THE CONTACT OWNED A 2017 KIA SPORTAGE. THE CONTACT STATED THAT TEN MINUTES AFTER THE VEHICLE WAS PARKED, THE CONTACT NOTICED SMOKE BILLOWING FROM UNDER THE HOOD OF THE VEHICLE. SEVERAL FIRE FIGHTERS ON SITE AT THE MOMENT ATTEMPTED TO EXTINGUISH THE FIRE BUT WAS UNABLE TO DO SO. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW FACILITY. THE VEHICLE WAS NOT YET INSPECTED. THE DEALER WAS NOT CONTACTED OR NOTIFIED OF THE FIRE. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Manufacturer: KIA
Mfg Campaign: 11209468
Notice Date: May 23, 2019
Recall Date: May 23, 2019
Kia America, Inc.
Campaign: 11207754 Other
1 Vehicles Affected
May 14, 2019
Defect Description:

STRUCTURE

Potential Consequences:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARDS TO UNHEALTHY AIRBORNE MOLD IN VEHICLES. *LD THE CONSUMER STATED THE MANUFACTURER REPAIRED THE DASHBOARD, BUT THE CONSUMER WAS STILL BECOMING SICK DUE TO THE DOOR PADS BEING MADE FROM THE SAME MATERIAL. THE TRANSMISSION AND THE ECM WAS REPLACED DUE TO IT THE TRANSMISSION SLIPPING, BUT THE FAILURE RECURRED. *JS *JS

Corrective Action:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARDS TO UNHEALTHY AIRBORNE MOLD IN VEHICLES. *LD THE CONSUMER STATED THE MANUFACTURER REPAIRED THE DASHBOARD, BUT THE CONSUMER WAS STILL BECOMING SICK DUE TO THE DOOR PADS BEING MADE FROM THE SAME MATERIAL. THE TRANSMISSION AND THE ECM WAS REPLACED DUE TO IT THE TRANSMISSION SLIPPING, BUT THE FAILURE RECURRED. *JS *JS

Additional Notes:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARDS TO UNHEALTHY AIRBORNE MOLD IN VEHICLES. *LD THE CONSUMER STATED THE MANUFACTURER REPAIRED THE DASHBOARD, BUT THE CONSUMER WAS STILL BECOMING SICK DUE TO THE DOOR PADS BEING MADE FROM THE SAME MATERIAL. THE TRANSMISSION AND THE ECM WAS REPLACED DUE TO IT THE TRANSMISSION SLIPPING, BUT THE FAILURE RECURRED. *JS *JS

Manufacturer: KIA
Mfg Campaign: 11207754
Notice Date: May 14, 2019
Recall Date: May 14, 2019
Kia America, Inc.
Campaign: 11206714 Other
1 Vehicles Affected
May 9, 2019
Defect Description:

STRUCTURE

Potential Consequences:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARD TO TRANSMISSION SLIPPAGE AND AIRBORNE MOLD WITHIN CABIN. *AS THE CONSUMER WAS GETTING SICK FROM THE SUBSTANCE FORMING ON THE DASHBOARD AND HAD TO RECIEVE MEDICAL ATTENTION FROM URGENT CARE. THE TRANSMISSION WOULD INTERMITTENTLY SLIP WITHOUT ANY ERROR MESSAGE DISPLAYED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED.*JS

Corrective Action:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARD TO TRANSMISSION SLIPPAGE AND AIRBORNE MOLD WITHIN CABIN. *AS THE CONSUMER WAS GETTING SICK FROM THE SUBSTANCE FORMING ON THE DASHBOARD AND HAD TO RECIEVE MEDICAL ATTENTION FROM URGENT CARE. THE TRANSMISSION WOULD INTERMITTENTLY SLIP WITHOUT ANY ERROR MESSAGE DISPLAYED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED.*JS

Additional Notes:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARD TO TRANSMISSION SLIPPAGE AND AIRBORNE MOLD WITHIN CABIN. *AS THE CONSUMER WAS GETTING SICK FROM THE SUBSTANCE FORMING ON THE DASHBOARD AND HAD TO RECIEVE MEDICAL ATTENTION FROM URGENT CARE. THE TRANSMISSION WOULD INTERMITTENTLY SLIP WITHOUT ANY ERROR MESSAGE DISPLAYED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED.*JS

Manufacturer: KIA
Mfg Campaign: 11206714
Notice Date: May 9, 2019
Recall Date: May 9, 2019
Kia America, Inc.
Campaign: 11206714 Other
1 Vehicles Affected
May 9, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARD TO TRANSMISSION SLIPPAGE AND AIRBORNE MOLD WITHIN CABIN. *AS THE CONSUMER WAS GETTING SICK FROM THE SUBSTANCE FORMING ON THE DASHBOARD AND HAD TO RECIEVE MEDICAL ATTENTION FROM URGENT CARE. THE TRANSMISSION WOULD INTERMITTENTLY SLIP WITHOUT ANY ERROR MESSAGE DISPLAYED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED.*JS

Corrective Action:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARD TO TRANSMISSION SLIPPAGE AND AIRBORNE MOLD WITHIN CABIN. *AS THE CONSUMER WAS GETTING SICK FROM THE SUBSTANCE FORMING ON THE DASHBOARD AND HAD TO RECIEVE MEDICAL ATTENTION FROM URGENT CARE. THE TRANSMISSION WOULD INTERMITTENTLY SLIP WITHOUT ANY ERROR MESSAGE DISPLAYED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED.*JS

Additional Notes:

2017 KIA SPORTAGE. CONSUMER WRITES IN REGARD TO TRANSMISSION SLIPPAGE AND AIRBORNE MOLD WITHIN CABIN. *AS THE CONSUMER WAS GETTING SICK FROM THE SUBSTANCE FORMING ON THE DASHBOARD AND HAD TO RECIEVE MEDICAL ATTENTION FROM URGENT CARE. THE TRANSMISSION WOULD INTERMITTENTLY SLIP WITHOUT ANY ERROR MESSAGE DISPLAYED. THE TRANSMISSION WAS REPLACED, BUT THE FAILURE RECURRED.*JS

Manufacturer: KIA
Mfg Campaign: 11206714
Notice Date: May 9, 2019
Recall Date: May 9, 2019
Kia America, Inc.
Campaign: 11190322 Other
Mar 20, 2019
Defect Description:

ELECTRICAL SYSTEM

Potential Consequences:

CAR WON'T START FOR NO REASON AT ALL ON SOME OCCASIONS

Corrective Action:

CAR WON'T START FOR NO REASON AT ALL ON SOME OCCASIONS

Additional Notes:

CAR WON'T START FOR NO REASON AT ALL ON SOME OCCASIONS

Manufacturer: KIA
Mfg Campaign: 11190322
Notice Date: Mar 20, 2019
Recall Date: Mar 20, 2019
Kia America, Inc.
Campaign: 11190322 Other
Mar 20, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

CAR WON'T START FOR NO REASON AT ALL ON SOME OCCASIONS

Corrective Action:

CAR WON'T START FOR NO REASON AT ALL ON SOME OCCASIONS

Additional Notes:

CAR WON'T START FOR NO REASON AT ALL ON SOME OCCASIONS

Manufacturer: KIA
Mfg Campaign: 11190322
Notice Date: Mar 20, 2019
Recall Date: Mar 20, 2019
Kia America, Inc.
Campaign: 11190050 Other
Mar 19, 2019
Defect Description:

UNKNOWN OR OTHER

Potential Consequences:

FRONT GLASS OR THE SUNROOF EXPLODED WHILE DRIVING

Corrective Action:

FRONT GLASS OR THE SUNROOF EXPLODED WHILE DRIVING

Additional Notes:

FRONT GLASS OR THE SUNROOF EXPLODED WHILE DRIVING

Manufacturer: KIA
Mfg Campaign: 11190050
Notice Date: Mar 19, 2019
Recall Date: Mar 19, 2019
Kia America, Inc.
Campaign: 11186625 Other
Mar 13, 2019
Defect Description:

SEATS

Potential Consequences:

TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT WAS TOO LOW AND COULD NOT BE ADJUSTED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, INCLUDING CHINO HILLS FORD (909-203-5700, LOCATED AT 4480 CHINO HILLS PKWY, CHINO, CA 91710), BUT THEY STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT WAS A KNOWN FAILURE, BUT THEY COULD NOT ASSIST. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

Corrective Action:

TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT WAS TOO LOW AND COULD NOT BE ADJUSTED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, INCLUDING CHINO HILLS FORD (909-203-5700, LOCATED AT 4480 CHINO HILLS PKWY, CHINO, CA 91710), BUT THEY STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT WAS A KNOWN FAILURE, BUT THEY COULD NOT ASSIST. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

Additional Notes:

TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT WAS TOO LOW AND COULD NOT BE ADJUSTED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS, INCLUDING CHINO HILLS FORD (909-203-5700, LOCATED AT 4480 CHINO HILLS PKWY, CHINO, CA 91710), BUT THEY STATED THAT NOTHING COULD BE DONE. THE MANUFACTURER WAS CONTACTED AND STATED THAT IT WAS A KNOWN FAILURE, BUT THEY COULD NOT ASSIST. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

Manufacturer: KIA
Mfg Campaign: 11186625
Notice Date: Mar 13, 2019
Recall Date: Mar 13, 2019
Kia America, Inc.
Campaign: 11184696 Other
Mar 6, 2019
Defect Description:

VISIBILITY:SUN/MOON ROOF ASSEMBLY

Potential Consequences:

TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ARAPAHOE KIA (9701 E ARAPAHOE RD, CENTENNIAL, CO 80112) AND THE CONTACT WAS INFORMED THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Corrective Action:

TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ARAPAHOE KIA (9701 E ARAPAHOE RD, CENTENNIAL, CO 80112) AND THE CONTACT WAS INFORMED THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Additional Notes:

TL* THE CONTACT OWNS A 2017 KIA SPORTAGE. WHILE DRIVING 70 MPH, THE SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO ARAPAHOE KIA (9701 E ARAPAHOE RD, CENTENNIAL, CO 80112) AND THE CONTACT WAS INFORMED THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

Manufacturer: KIA
Mfg Campaign: 11184696
Notice Date: Mar 6, 2019
Recall Date: Mar 6, 2019
Kia America, Inc.
Campaign: 11184330 Other
Mar 5, 2019
Defect Description:

POWER TRAIN

Potential Consequences:

AIR CONDITIONING / HEAT SYSTEM LEAKS AIR ONTO FRONT WINDSHIELD CAUSING FOG ON THE INSIDE/OUTSIDE OF FRONT GLASS. TRANSMISSION DOES NOT ENGAGE FULL TIME WHILE IN MOTION. WHILE DRIVING FORWARD, THE ENGINE WILL RACE AND THE TRANSMISSION WILL BECOME DISENGAGED, WITHIN 20-90 SECONDS THE TRANSMISSION RE-ENGAGES AND YOU CAN PROCEED. THIS HAPPENS SOMETIME WHILE YOU ARE ENTERING A HIGHWAY FROM AN ON RAMP AS YOU ACCELERATE INTO MOVING TRAFFIC. THE TRANSMISSION WAS REPLACED WITH A REMANUFACTURED TRANSMISSION LESS THAN 6 MONTHS AGO AND THE VEHICLE IS STARTING, TO SHOW THESE SAME SYMPTOMS AGAIN. IT HAPPENED WHILE ON 1-95 IN THE ALEXANDRIA AREA OF VIRGINIA, ROUTE 66 SOUTH, ROUTE 29 EXPRESSWAY IN LYNCHBURG, VA JUST LAST WEEK. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THE MANUFACTURER WITHOUT ACTION. THIS MALFUNCTION IS A THREAT TO THE SAFETY OF THE DRIVER AND OCCUPANTS AS WELL AS OTHER VEHICLES ON THE HIGHWAY. WITHOUT THE ABILITY TO MAINTAIN CONTROL OF THE VEHICLE IT IS POSSIBLE TO CAUSE AN ACCIDENT.

Corrective Action:

AIR CONDITIONING / HEAT SYSTEM LEAKS AIR ONTO FRONT WINDSHIELD CAUSING FOG ON THE INSIDE/OUTSIDE OF FRONT GLASS. TRANSMISSION DOES NOT ENGAGE FULL TIME WHILE IN MOTION. WHILE DRIVING FORWARD, THE ENGINE WILL RACE AND THE TRANSMISSION WILL BECOME DISENGAGED, WITHIN 20-90 SECONDS THE TRANSMISSION RE-ENGAGES AND YOU CAN PROCEED. THIS HAPPENS SOMETIME WHILE YOU ARE ENTERING A HIGHWAY FROM AN ON RAMP AS YOU ACCELERATE INTO MOVING TRAFFIC. THE TRANSMISSION WAS REPLACED WITH A REMANUFACTURED TRANSMISSION LESS THAN 6 MONTHS AGO AND THE VEHICLE IS STARTING, TO SHOW THESE SAME SYMPTOMS AGAIN. IT HAPPENED WHILE ON 1-95 IN THE ALEXANDRIA AREA OF VIRGINIA, ROUTE 66 SOUTH, ROUTE 29 EXPRESSWAY IN LYNCHBURG, VA JUST LAST WEEK. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THE MANUFACTURER WITHOUT ACTION. THIS MALFUNCTION IS A THREAT TO THE SAFETY OF THE DRIVER AND OCCUPANTS AS WELL AS OTHER VEHICLES ON THE HIGHWAY. WITHOUT THE ABILITY TO MAINTAIN CONTROL OF THE VEHICLE IT IS POSSIBLE TO CAUSE AN ACCIDENT.

Additional Notes:

AIR CONDITIONING / HEAT SYSTEM LEAKS AIR ONTO FRONT WINDSHIELD CAUSING FOG ON THE INSIDE/OUTSIDE OF FRONT GLASS. TRANSMISSION DOES NOT ENGAGE FULL TIME WHILE IN MOTION. WHILE DRIVING FORWARD, THE ENGINE WILL RACE AND THE TRANSMISSION WILL BECOME DISENGAGED, WITHIN 20-90 SECONDS THE TRANSMISSION RE-ENGAGES AND YOU CAN PROCEED. THIS HAPPENS SOMETIME WHILE YOU ARE ENTERING A HIGHWAY FROM AN ON RAMP AS YOU ACCELERATE INTO MOVING TRAFFIC. THE TRANSMISSION WAS REPLACED WITH A REMANUFACTURED TRANSMISSION LESS THAN 6 MONTHS AGO AND THE VEHICLE IS STARTING, TO SHOW THESE SAME SYMPTOMS AGAIN. IT HAPPENED WHILE ON 1-95 IN THE ALEXANDRIA AREA OF VIRGINIA, ROUTE 66 SOUTH, ROUTE 29 EXPRESSWAY IN LYNCHBURG, VA JUST LAST WEEK. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THE MANUFACTURER WITHOUT ACTION. THIS MALFUNCTION IS A THREAT TO THE SAFETY OF THE DRIVER AND OCCUPANTS AS WELL AS OTHER VEHICLES ON THE HIGHWAY. WITHOUT THE ABILITY TO MAINTAIN CONTROL OF THE VEHICLE IT IS POSSIBLE TO CAUSE AN ACCIDENT.

Manufacturer: KIA
Mfg Campaign: 11184330
Notice Date: Mar 5, 2019
Recall Date: Mar 5, 2019
Kia America, Inc.
Campaign: 11184330 Other
Mar 5, 2019
Defect Description:

VISIBILITY/WIPER

Potential Consequences:

AIR CONDITIONING / HEAT SYSTEM LEAKS AIR ONTO FRONT WINDSHIELD CAUSING FOG ON THE INSIDE/OUTSIDE OF FRONT GLASS. TRANSMISSION DOES NOT ENGAGE FULL TIME WHILE IN MOTION. WHILE DRIVING FORWARD, THE ENGINE WILL RACE AND THE TRANSMISSION WILL BECOME DISENGAGED, WITHIN 20-90 SECONDS THE TRANSMISSION RE-ENGAGES AND YOU CAN PROCEED. THIS HAPPENS SOMETIME WHILE YOU ARE ENTERING A HIGHWAY FROM AN ON RAMP AS YOU ACCELERATE INTO MOVING TRAFFIC. THE TRANSMISSION WAS REPLACED WITH A REMANUFACTURED TRANSMISSION LESS THAN 6 MONTHS AGO AND THE VEHICLE IS STARTING, TO SHOW THESE SAME SYMPTOMS AGAIN. IT HAPPENED WHILE ON 1-95 IN THE ALEXANDRIA AREA OF VIRGINIA, ROUTE 66 SOUTH, ROUTE 29 EXPRESSWAY IN LYNCHBURG, VA JUST LAST WEEK. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THE MANUFACTURER WITHOUT ACTION. THIS MALFUNCTION IS A THREAT TO THE SAFETY OF THE DRIVER AND OCCUPANTS AS WELL AS OTHER VEHICLES ON THE HIGHWAY. WITHOUT THE ABILITY TO MAINTAIN CONTROL OF THE VEHICLE IT IS POSSIBLE TO CAUSE AN ACCIDENT.

Corrective Action:

AIR CONDITIONING / HEAT SYSTEM LEAKS AIR ONTO FRONT WINDSHIELD CAUSING FOG ON THE INSIDE/OUTSIDE OF FRONT GLASS. TRANSMISSION DOES NOT ENGAGE FULL TIME WHILE IN MOTION. WHILE DRIVING FORWARD, THE ENGINE WILL RACE AND THE TRANSMISSION WILL BECOME DISENGAGED, WITHIN 20-90 SECONDS THE TRANSMISSION RE-ENGAGES AND YOU CAN PROCEED. THIS HAPPENS SOMETIME WHILE YOU ARE ENTERING A HIGHWAY FROM AN ON RAMP AS YOU ACCELERATE INTO MOVING TRAFFIC. THE TRANSMISSION WAS REPLACED WITH A REMANUFACTURED TRANSMISSION LESS THAN 6 MONTHS AGO AND THE VEHICLE IS STARTING, TO SHOW THESE SAME SYMPTOMS AGAIN. IT HAPPENED WHILE ON 1-95 IN THE ALEXANDRIA AREA OF VIRGINIA, ROUTE 66 SOUTH, ROUTE 29 EXPRESSWAY IN LYNCHBURG, VA JUST LAST WEEK. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THE MANUFACTURER WITHOUT ACTION. THIS MALFUNCTION IS A THREAT TO THE SAFETY OF THE DRIVER AND OCCUPANTS AS WELL AS OTHER VEHICLES ON THE HIGHWAY. WITHOUT THE ABILITY TO MAINTAIN CONTROL OF THE VEHICLE IT IS POSSIBLE TO CAUSE AN ACCIDENT.

Additional Notes:

AIR CONDITIONING / HEAT SYSTEM LEAKS AIR ONTO FRONT WINDSHIELD CAUSING FOG ON THE INSIDE/OUTSIDE OF FRONT GLASS. TRANSMISSION DOES NOT ENGAGE FULL TIME WHILE IN MOTION. WHILE DRIVING FORWARD, THE ENGINE WILL RACE AND THE TRANSMISSION WILL BECOME DISENGAGED, WITHIN 20-90 SECONDS THE TRANSMISSION RE-ENGAGES AND YOU CAN PROCEED. THIS HAPPENS SOMETIME WHILE YOU ARE ENTERING A HIGHWAY FROM AN ON RAMP AS YOU ACCELERATE INTO MOVING TRAFFIC. THE TRANSMISSION WAS REPLACED WITH A REMANUFACTURED TRANSMISSION LESS THAN 6 MONTHS AGO AND THE VEHICLE IS STARTING, TO SHOW THESE SAME SYMPTOMS AGAIN. IT HAPPENED WHILE ON 1-95 IN THE ALEXANDRIA AREA OF VIRGINIA, ROUTE 66 SOUTH, ROUTE 29 EXPRESSWAY IN LYNCHBURG, VA JUST LAST WEEK. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THE MANUFACTURER WITHOUT ACTION. THIS MALFUNCTION IS A THREAT TO THE SAFETY OF THE DRIVER AND OCCUPANTS AS WELL AS OTHER VEHICLES ON THE HIGHWAY. WITHOUT THE ABILITY TO MAINTAIN CONTROL OF THE VEHICLE IT IS POSSIBLE TO CAUSE AN ACCIDENT.

Manufacturer: KIA
Mfg Campaign: 11184330
Notice Date: Mar 5, 2019
Recall Date: Mar 5, 2019
Kia America, Inc.
Campaign: 11184413 Other
Mar 5, 2019
Defect Description:

ENGINE

Potential Consequences:

DECEMBER 2018 RECEIVED A NOTICE FROM KIA THAT THE COMPANY WAS CONDUCTING A PRODUCT IMPROVEMENT CAMPAIGN TO PERFORM A SOFTWARE UPDATE ON ALL 2016-2018 MY SPORTAGE VEHICLES EQUIPPED WITH 2.4L GASOLINE DIRECT INJECTION AND 2.0L TURBOCHARGED ENGINES TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. UPDATE WAS TO BE DONE FREE OF CHARGE AND WOULD ONLY INVOLVE THE ADDITION OF NEWLY DEVELOPED COMPUTER SOFTWARE FOR THE ECU. ON JANUARY 3RD 2019 I HAD THE UPDATE COMPLETED AT THE KIA DEALERSHIP FROM WHERE THE VEHICLE HAD BEEN LEASED. APPROXIMATELY 15 MILES AFTER LEAVING THE DEALERSHIP THE VEHICLE WENT INTO "LIMP MODE", RESTRICTING THE ENGINES RPM'S AND ACCELERATION. I IMMEDIATELY PULLED OFF THE ROADWAY AND CONTACTED THE DEALERSHIP. I WAS INFORMED TO RETURN WITH THE VEHICLE TO THE DEALERSHIP. ONCE AT THE DEALERSHIP I WAS INFORMED THAT AN ADDITIONAL WIRE HARNESS WOULD NEED INSTALLED AND REPAIRS WOULD BE COMPLETED WITHIN ONE DAY. JUST PRIOR TO LEAVING THE DEALERSHIP I WAS INFORMED THAT KIA WAS INSTRUCTING THE DEALERSHIP IT WOULD BE NECESSARY FOR THE ENTIRE ENGINE BE REPLACED. AT THE TIME OF THE INCIDENT THE VEHICLE ON HAD 5800 MILES ON THE ODOMETER. I HAVE BEEN WAITING IN EXCESS OF TWO MONTHS FOR THE VEHICLE. DEALERSHIP CAN GET NO FURTHER INFORMATION FROM KIA AS TO WHEN THE ENGINE WILL BE DELIVERED. I HAVE CONTACTED KIA 3 TIMES AND SPOKE WITH REPRESENTATIVES THAT ARE UNABLE TO PROVIDE INFORMATION ON ENGINE DELIVERY. I WAS TOLD ON LAST CALL THAT A ELEVATED CASE MANAGER WAS ASSIGNED AND WAS GIVEN HIS DIRECT LINE. ON 3/5/2018 I ATTEMPTED TO CONTACT THE CASE MANAGER AND LEFT I MESSAGE ON VOICEMAIL. I HAVE NOT BEEN RE-CONTACTED AS OF THIS WRITING. I AM ALSO STILL MAKING THE LEASE PAYMENT ON THE VEHICLE AND OBVIOUSLY INSURING THE VEHICLE.

Corrective Action:

DECEMBER 2018 RECEIVED A NOTICE FROM KIA THAT THE COMPANY WAS CONDUCTING A PRODUCT IMPROVEMENT CAMPAIGN TO PERFORM A SOFTWARE UPDATE ON ALL 2016-2018 MY SPORTAGE VEHICLES EQUIPPED WITH 2.4L GASOLINE DIRECT INJECTION AND 2.0L TURBOCHARGED ENGINES TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. UPDATE WAS TO BE DONE FREE OF CHARGE AND WOULD ONLY INVOLVE THE ADDITION OF NEWLY DEVELOPED COMPUTER SOFTWARE FOR THE ECU. ON JANUARY 3RD 2019 I HAD THE UPDATE COMPLETED AT THE KIA DEALERSHIP FROM WHERE THE VEHICLE HAD BEEN LEASED. APPROXIMATELY 15 MILES AFTER LEAVING THE DEALERSHIP THE VEHICLE WENT INTO "LIMP MODE", RESTRICTING THE ENGINES RPM'S AND ACCELERATION. I IMMEDIATELY PULLED OFF THE ROADWAY AND CONTACTED THE DEALERSHIP. I WAS INFORMED TO RETURN WITH THE VEHICLE TO THE DEALERSHIP. ONCE AT THE DEALERSHIP I WAS INFORMED THAT AN ADDITIONAL WIRE HARNESS WOULD NEED INSTALLED AND REPAIRS WOULD BE COMPLETED WITHIN ONE DAY. JUST PRIOR TO LEAVING THE DEALERSHIP I WAS INFORMED THAT KIA WAS INSTRUCTING THE DEALERSHIP IT WOULD BE NECESSARY FOR THE ENTIRE ENGINE BE REPLACED. AT THE TIME OF THE INCIDENT THE VEHICLE ON HAD 5800 MILES ON THE ODOMETER. I HAVE BEEN WAITING IN EXCESS OF TWO MONTHS FOR THE VEHICLE. DEALERSHIP CAN GET NO FURTHER INFORMATION FROM KIA AS TO WHEN THE ENGINE WILL BE DELIVERED. I HAVE CONTACTED KIA 3 TIMES AND SPOKE WITH REPRESENTATIVES THAT ARE UNABLE TO PROVIDE INFORMATION ON ENGINE DELIVERY. I WAS TOLD ON LAST CALL THAT A ELEVATED CASE MANAGER WAS ASSIGNED AND WAS GIVEN HIS DIRECT LINE. ON 3/5/2018 I ATTEMPTED TO CONTACT THE CASE MANAGER AND LEFT I MESSAGE ON VOICEMAIL. I HAVE NOT BEEN RE-CONTACTED AS OF THIS WRITING. I AM ALSO STILL MAKING THE LEASE PAYMENT ON THE VEHICLE AND OBVIOUSLY INSURING THE VEHICLE.

Additional Notes:

DECEMBER 2018 RECEIVED A NOTICE FROM KIA THAT THE COMPANY WAS CONDUCTING A PRODUCT IMPROVEMENT CAMPAIGN TO PERFORM A SOFTWARE UPDATE ON ALL 2016-2018 MY SPORTAGE VEHICLES EQUIPPED WITH 2.4L GASOLINE DIRECT INJECTION AND 2.0L TURBOCHARGED ENGINES TO PROTECT THE ENGINE FROM EXCESSIVE CONNECTING ROD BEARING DAMAGE. UPDATE WAS TO BE DONE FREE OF CHARGE AND WOULD ONLY INVOLVE THE ADDITION OF NEWLY DEVELOPED COMPUTER SOFTWARE FOR THE ECU. ON JANUARY 3RD 2019 I HAD THE UPDATE COMPLETED AT THE KIA DEALERSHIP FROM WHERE THE VEHICLE HAD BEEN LEASED. APPROXIMATELY 15 MILES AFTER LEAVING THE DEALERSHIP THE VEHICLE WENT INTO "LIMP MODE", RESTRICTING THE ENGINES RPM'S AND ACCELERATION. I IMMEDIATELY PULLED OFF THE ROADWAY AND CONTACTED THE DEALERSHIP. I WAS INFORMED TO RETURN WITH THE VEHICLE TO THE DEALERSHIP. ONCE AT THE DEALERSHIP I WAS INFORMED THAT AN ADDITIONAL WIRE HARNESS WOULD NEED INSTALLED AND REPAIRS WOULD BE COMPLETED WITHIN ONE DAY. JUST PRIOR TO LEAVING THE DEALERSHIP I WAS INFORMED THAT KIA WAS INSTRUCTING THE DEALERSHIP IT WOULD BE NECESSARY FOR THE ENTIRE ENGINE BE REPLACED. AT THE TIME OF THE INCIDENT THE VEHICLE ON HAD 5800 MILES ON THE ODOMETER. I HAVE BEEN WAITING IN EXCESS OF TWO MONTHS FOR THE VEHICLE. DEALERSHIP CAN GET NO FURTHER INFORMATION FROM KIA AS TO WHEN THE ENGINE WILL BE DELIVERED. I HAVE CONTACTED KIA 3 TIMES AND SPOKE WITH REPRESENTATIVES THAT ARE UNABLE TO PROVIDE INFORMATION ON ENGINE DELIVERY. I WAS TOLD ON LAST CALL THAT A ELEVATED CASE MANAGER WAS ASSIGNED AND WAS GIVEN HIS DIRECT LINE. ON 3/5/2018 I ATTEMPTED TO CONTACT THE CASE MANAGER AND LEFT I MESSAGE ON VOICEMAIL. I HAVE NOT BEEN RE-CONTACTED AS OF THIS WRITING. I AM ALSO STILL MAKING THE LEASE PAYMENT ON THE VEHICLE AND OBVIOUSLY INSURING THE VEHICLE.

Manufacturer: KIA
Mfg Campaign: 11184413
Notice Date: Mar 5, 2019
Recall Date: Mar 5, 2019
Kia America, Inc.
Campaign: 11182886 Other
Feb 27, 2019
Defect Description:

ENGINE

Potential Consequences:

THE DATE I GAVE WAS ONE OF MANY. IT HAPPENS A LOT. WHEN DRIVING MY ENGINE REVS WAY UP HIGH. LIKE YOU ARE PUSHING THE ACCELERATOR TO THE FLOOR. AND I AM DRIVING NORMAL. I TOOK THE CAR TO THE SERVICE DEPARTMENT. THEY SAID THERE WAS NOTHING THEY COULD DO. BECAUSE THEY COULDN'T GET IT TO REV UP FOR THEM. IT IS VERY SCARY. I REALLY DON'T FEEL SAFE DRIVING THE VEHICLE. THIS HAPPENS A LOT. THERE HAS TO BE SOMETHING THAT IS CAUSING THIS. IT CAN HAPPEN AT ANYTIME YOU CAN BE DRIVING NORMAL SPEED, YOU CAN BE SLOWING DOWN, YOU CAN JUST BE TAKING OFF FROM A STOP. WHENEVER IT WANTS TO REV UP.. BL

Corrective Action:

THE DATE I GAVE WAS ONE OF MANY. IT HAPPENS A LOT. WHEN DRIVING MY ENGINE REVS WAY UP HIGH. LIKE YOU ARE PUSHING THE ACCELERATOR TO THE FLOOR. AND I AM DRIVING NORMAL. I TOOK THE CAR TO THE SERVICE DEPARTMENT. THEY SAID THERE WAS NOTHING THEY COULD DO. BECAUSE THEY COULDN'T GET IT TO REV UP FOR THEM. IT IS VERY SCARY. I REALLY DON'T FEEL SAFE DRIVING THE VEHICLE. THIS HAPPENS A LOT. THERE HAS TO BE SOMETHING THAT IS CAUSING THIS. IT CAN HAPPEN AT ANYTIME YOU CAN BE DRIVING NORMAL SPEED, YOU CAN BE SLOWING DOWN, YOU CAN JUST BE TAKING OFF FROM A STOP. WHENEVER IT WANTS TO REV UP.. BL

Additional Notes:

THE DATE I GAVE WAS ONE OF MANY. IT HAPPENS A LOT. WHEN DRIVING MY ENGINE REVS WAY UP HIGH. LIKE YOU ARE PUSHING THE ACCELERATOR TO THE FLOOR. AND I AM DRIVING NORMAL. I TOOK THE CAR TO THE SERVICE DEPARTMENT. THEY SAID THERE WAS NOTHING THEY COULD DO. BECAUSE THEY COULDN'T GET IT TO REV UP FOR THEM. IT IS VERY SCARY. I REALLY DON'T FEEL SAFE DRIVING THE VEHICLE. THIS HAPPENS A LOT. THERE HAS TO BE SOMETHING THAT IS CAUSING THIS. IT CAN HAPPEN AT ANYTIME YOU CAN BE DRIVING NORMAL SPEED, YOU CAN BE SLOWING DOWN, YOU CAN JUST BE TAKING OFF FROM A STOP. WHENEVER IT WANTS TO REV UP.. BL

Manufacturer: KIA
Mfg Campaign: 11182886
Notice Date: Feb 27, 2019
Recall Date: Feb 27, 2019

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