Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
464 ComplaintsKia America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Corrective Action:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Additional Notes:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Mfg Campaign: 11182172
Recall Date: Feb 23, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Corrective Action:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Additional Notes:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Mfg Campaign: 11182172
Recall Date: Feb 23, 2019
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Corrective Action:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Additional Notes:
MY BRAND NEW 2017 KIA SPORAGE EX VEHICLE STOPPED WITHOUT ANY WARNING WHILE I WAS DRIVING IN THE MIDDLE LANE OF A BUSY STREET AND ALMOST GOT ME KILLED. THERE WAS AN ACCIDENT TRYING TO AVOID HITTING ME BECAUSE OF THE VEHICLE STOPPING. I WAS TERRIFIED. THE POLICE CAME AND THE VEHICLE WAS TOWED.
Mfg Campaign: 11182172
Recall Date: Feb 23, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
HAD MOTOR REPLACED ON 2017 KIA SPORTAGE WITH 65K ON IT. NEW MOTOR LASTED TO ABOUT 67K ON IT. BEEN WAITING ALMOST 2 MONTHS FOR ENGINE REPLACEMENT.
Corrective Action:
HAD MOTOR REPLACED ON 2017 KIA SPORTAGE WITH 65K ON IT. NEW MOTOR LASTED TO ABOUT 67K ON IT. BEEN WAITING ALMOST 2 MONTHS FOR ENGINE REPLACEMENT.
Additional Notes:
HAD MOTOR REPLACED ON 2017 KIA SPORTAGE WITH 65K ON IT. NEW MOTOR LASTED TO ABOUT 67K ON IT. BEEN WAITING ALMOST 2 MONTHS FOR ENGINE REPLACEMENT.
Mfg Campaign: 11180630
Recall Date: Feb 17, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
HAD MOTOR REPLACED ON 2017 KIA SPORTAGE WITH 65K ON IT. NEW MOTOR LASTED TO ABOUT 67K ON IT. BEEN WAITING ALMOST 2 MONTHS FOR ENGINE REPLACEMENT.
Corrective Action:
HAD MOTOR REPLACED ON 2017 KIA SPORTAGE WITH 65K ON IT. NEW MOTOR LASTED TO ABOUT 67K ON IT. BEEN WAITING ALMOST 2 MONTHS FOR ENGINE REPLACEMENT.
Additional Notes:
HAD MOTOR REPLACED ON 2017 KIA SPORTAGE WITH 65K ON IT. NEW MOTOR LASTED TO ABOUT 67K ON IT. BEEN WAITING ALMOST 2 MONTHS FOR ENGINE REPLACEMENT.
Mfg Campaign: 11180630
Recall Date: Feb 17, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THIS IS THE SECOND TIME THE CAR HAS CUT OFF IN THE LAST 2-3 MONTHS. THE FIRST TIME I WAS IN TRAFFIC WAITING FOR A TRAFFIC LIGHT, THE CAR WAS IN DRIVE, IT STARTED TO ROUGH IDLE AND THEN IT CUT OFF, IT TOOK A COUPLE OF TRIES TO RESTART THE CAR, I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND WAS TOLD IT WAS DUE TO DIRTY FUEL INJECTORS AND WAS CHARGED FOR FUEL INJECTOR CLEANING. YESTERDAY 2/13/19. I WAS SITTING IN A PARKING LOT, THE CAR WAS IN PARK AND RUNNING, WHEN I TURNED THE HEAT ON, THE CAR ROUGH IDLED AND CUT OFF. I WAITED ABOUT 20 SECONDS THEN WAS ABLE TO RESTART THE CAR. I DROVE HOME AT NIGHT WITHOUT TURNINNG ON THE HEAT FOR FEAR OF THE CAR CUTTING OFF.
Corrective Action:
THIS IS THE SECOND TIME THE CAR HAS CUT OFF IN THE LAST 2-3 MONTHS. THE FIRST TIME I WAS IN TRAFFIC WAITING FOR A TRAFFIC LIGHT, THE CAR WAS IN DRIVE, IT STARTED TO ROUGH IDLE AND THEN IT CUT OFF, IT TOOK A COUPLE OF TRIES TO RESTART THE CAR, I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND WAS TOLD IT WAS DUE TO DIRTY FUEL INJECTORS AND WAS CHARGED FOR FUEL INJECTOR CLEANING. YESTERDAY 2/13/19. I WAS SITTING IN A PARKING LOT, THE CAR WAS IN PARK AND RUNNING, WHEN I TURNED THE HEAT ON, THE CAR ROUGH IDLED AND CUT OFF. I WAITED ABOUT 20 SECONDS THEN WAS ABLE TO RESTART THE CAR. I DROVE HOME AT NIGHT WITHOUT TURNINNG ON THE HEAT FOR FEAR OF THE CAR CUTTING OFF.
Additional Notes:
THIS IS THE SECOND TIME THE CAR HAS CUT OFF IN THE LAST 2-3 MONTHS. THE FIRST TIME I WAS IN TRAFFIC WAITING FOR A TRAFFIC LIGHT, THE CAR WAS IN DRIVE, IT STARTED TO ROUGH IDLE AND THEN IT CUT OFF, IT TOOK A COUPLE OF TRIES TO RESTART THE CAR, I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND WAS TOLD IT WAS DUE TO DIRTY FUEL INJECTORS AND WAS CHARGED FOR FUEL INJECTOR CLEANING. YESTERDAY 2/13/19. I WAS SITTING IN A PARKING LOT, THE CAR WAS IN PARK AND RUNNING, WHEN I TURNED THE HEAT ON, THE CAR ROUGH IDLED AND CUT OFF. I WAITED ABOUT 20 SECONDS THEN WAS ABLE TO RESTART THE CAR. I DROVE HOME AT NIGHT WITHOUT TURNINNG ON THE HEAT FOR FEAR OF THE CAR CUTTING OFF.
Mfg Campaign: 11180023
Recall Date: Feb 14, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Corrective Action:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Additional Notes:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Mfg Campaign: 11173931
Recall Date: Feb 4, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Corrective Action:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Additional Notes:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Mfg Campaign: 11173931
Recall Date: Feb 4, 2019
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Corrective Action:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Additional Notes:
SEVERAL TIMES WHILE DRIVING, NO MATTER IF I'M IN ECO MODE OR SPORTS MODE, MY RPMS SPIKE, AND MY ENGINE SOUNDS AS THOUGH I HIT THE ACCELERATOR VERY HARD. THIS TYPICALLY HAPPENS WHENEVER I'M STOPPED AT A RED LIGHT OR STOP SIGN AND AND LIGHTLY HIT THE ACCELERATOR TO BEGIN MOVING AGAIN. I TOOK MY CAR IN (BECAUSE I RECEIVED A RECALL LETTER FOR THIS VERY ISSUE) AND THE KIA SERVICE DEPARTMENT ESSENTIALLY SAID THERE WAS NOTHING THEY COULD DO, AND WHEN THEY TOOK MY CAR OUT TO RE-CREATE THE ISSUE, NOTHING HAPPENED. I'VE BEEN PROVIDED WITH A CASE NUMBER, BUT THEY TOLD ME THAT NO ACTION WAS TAKEN. MY RPMS CONTINUE TO OCCASIONALLY SPIKE, AND IT'S VERY CONCERNING THAT KIA IS UNABLE TO RESOLVE THIS PROBLEM.
Mfg Campaign: 11173931
Recall Date: Feb 4, 2019
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I WAS ON THE HIGHWAY- DRIVING UNDER A UNDERPASS. THE SCREEN TO THE PANORAMIC ROOF WAS BACK BUT THE SUNROOF ITSELF WAS CLOSED- THERE WAS A LOUD NOISE AND THE GLASS TO THE MOVING PART OF THE SUNROOF SHATTERED FALLING INTO THE CAR. ALL THAT REMAINED WAS A SMALL GLASS OUTLINE AROUND THE PERIMETER OF THE ROOF.
Corrective Action:
I WAS ON THE HIGHWAY- DRIVING UNDER A UNDERPASS. THE SCREEN TO THE PANORAMIC ROOF WAS BACK BUT THE SUNROOF ITSELF WAS CLOSED- THERE WAS A LOUD NOISE AND THE GLASS TO THE MOVING PART OF THE SUNROOF SHATTERED FALLING INTO THE CAR. ALL THAT REMAINED WAS A SMALL GLASS OUTLINE AROUND THE PERIMETER OF THE ROOF.
Additional Notes:
I WAS ON THE HIGHWAY- DRIVING UNDER A UNDERPASS. THE SCREEN TO THE PANORAMIC ROOF WAS BACK BUT THE SUNROOF ITSELF WAS CLOSED- THERE WAS A LOUD NOISE AND THE GLASS TO THE MOVING PART OF THE SUNROOF SHATTERED FALLING INTO THE CAR. ALL THAT REMAINED WAS A SMALL GLASS OUTLINE AROUND THE PERIMETER OF THE ROOF.
Mfg Campaign: 11172726
Recall Date: Jan 29, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
HIGHLIGHTS TO BRIGHT, CAN NOT DRIVE AT NIGHT WITHOUT GETTING HIGH BEAM BY MOST CARS THAT PASS
Corrective Action:
HIGHLIGHTS TO BRIGHT, CAN NOT DRIVE AT NIGHT WITHOUT GETTING HIGH BEAM BY MOST CARS THAT PASS
Additional Notes:
HIGHLIGHTS TO BRIGHT, CAN NOT DRIVE AT NIGHT WITHOUT GETTING HIGH BEAM BY MOST CARS THAT PASS
Mfg Campaign: 11172551
Recall Date: Jan 28, 2019
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
INTERSTATE, WEATHER AFFECTED COLLISION WITH CABLE BARRIERS AT 70MPH. AIRBAGS DID NOT DEPLOY EVEN THOUGH AN IMPACT SENSOR WAS DEFINITELY HIT. I AM LOOKING TO TAKE THIS CASE TO KIA AS WELL.
Corrective Action:
INTERSTATE, WEATHER AFFECTED COLLISION WITH CABLE BARRIERS AT 70MPH. AIRBAGS DID NOT DEPLOY EVEN THOUGH AN IMPACT SENSOR WAS DEFINITELY HIT. I AM LOOKING TO TAKE THIS CASE TO KIA AS WELL.
Additional Notes:
INTERSTATE, WEATHER AFFECTED COLLISION WITH CABLE BARRIERS AT 70MPH. AIRBAGS DID NOT DEPLOY EVEN THOUGH AN IMPACT SENSOR WAS DEFINITELY HIT. I AM LOOKING TO TAKE THIS CASE TO KIA AS WELL.
Mfg Campaign: 11171105
Recall Date: Jan 20, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
INTERSTATE, WEATHER AFFECTED COLLISION WITH CABLE BARRIERS AT 70MPH. AIRBAGS DID NOT DEPLOY EVEN THOUGH AN IMPACT SENSOR WAS DEFINITELY HIT. I AM LOOKING TO TAKE THIS CASE TO KIA AS WELL.
Corrective Action:
INTERSTATE, WEATHER AFFECTED COLLISION WITH CABLE BARRIERS AT 70MPH. AIRBAGS DID NOT DEPLOY EVEN THOUGH AN IMPACT SENSOR WAS DEFINITELY HIT. I AM LOOKING TO TAKE THIS CASE TO KIA AS WELL.
Additional Notes:
INTERSTATE, WEATHER AFFECTED COLLISION WITH CABLE BARRIERS AT 70MPH. AIRBAGS DID NOT DEPLOY EVEN THOUGH AN IMPACT SENSOR WAS DEFINITELY HIT. I AM LOOKING TO TAKE THIS CASE TO KIA AS WELL.
Mfg Campaign: 11171105
Recall Date: Jan 20, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I RECEIVED A PRODUCT IMPROVEMENT CAMPAIGN LETTER FROM KIA MOTORS OF AMERICA INCORPORATED DATED DECEMBER 2ND 2018 THEY SAID THEY WOULD LIKE TO PERFORM A SOFTWARE UPDATE TO THE ECU IN MY VEHICLE IT ALSO STATES KIA IS PROVIDING LIFETIME WARRANTY COVERAGE TO BOTH NEW AND USED VEHICLE OWNERS FOR ENGINE LONG BLOCK ASSEMBLY REPAIRS NEEDED DUE TO EXCESSIVE CONNECTING ROD BEARING DAMAGE UPON COMPLETION OF THIS PRODUCT IMPROVEMENT CAMPAIGN I DID TAKE THE CAR IN FOR THE ECU SENSOR UPDATE AND ASK THEM EXACTLY WHAT DOES THAT MEAN AND THEY SAID THE ECU SENSOR WILL INDICATE TO THE DRIVER THAT THE ENGINE IS EXPERIENCING DAMAGE OR PROBLEMS AND TO BRING IT IN. IF IT FALLS UNDER THE GUIDELINES OF THE ENGINE COVERAGE THEY WILL TAKE CARE OF IT. IN THE MEANTIME I AM DRIVING AROUND IN A DEFECTIVE VEHICLE WHERE DAMAGE IS OCCURRING AS I'M DRIVING IT AND IT WILL WORSEN TO THE POINT THAT THE ECU SENSOR WILL NOTIFY ME WHEN THE DAMAGE IS SO BAD THAT IT NEEDS TO BE BROUGHT IN I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY PASSENGERS WILL THIS DAMAGE OCCUR IN 1 MONTH 1 YEAR 5 YEARS OR IS IT OCCURRING EACH AND EVERY TIME I CRANK IT UP. WHAT SPECIFIC DAMAGE IS OCCURRING TO THE ENGINE BECAUSE THE ENGINE HAS MANY COMPONENTS THIS INFORMATION I DO NOT KNOW WILL IT CATCH ON FIRE WILL IT STALL IN THE MIDDLE OF TRAFFIC WILL IT LEAVE ME STRANDED SOMEWHERE IF THE ISSUE CAN BE REPAIRED OR REPLACED WHY NOT MAKE ME THAT OFFER TO REPAIR THE ENGINE NOW REPLACE THE ENGINE NOW OR REPLACE THE VEHICLE IS THIS VEHICLE SAFE TO BE ON THE ROAD BASED ON THE CONCERNS KIA HAVE ABOUT THE LONG ENGINE BLOCK ASSEMBLY AND THE CONNECTING RODS I AM A LAY PERSON WITH NO MECHANICAL EXPERTISE BUT WHAT I'M HEARING IS THAT THIS CAR HAS AN EXISTING PROBLEM THAT COULD BE HAZARDOUS I HAVE NOT ON THIS VEHICLE A FULL YEAR YET AN ENGINE PROBLEMS IS NOT SOMETHING A CONSUMER WANTS TO HEAR ABOUT THANK YOU *TR
Corrective Action:
I RECEIVED A PRODUCT IMPROVEMENT CAMPAIGN LETTER FROM KIA MOTORS OF AMERICA INCORPORATED DATED DECEMBER 2ND 2018 THEY SAID THEY WOULD LIKE TO PERFORM A SOFTWARE UPDATE TO THE ECU IN MY VEHICLE IT ALSO STATES KIA IS PROVIDING LIFETIME WARRANTY COVERAGE TO BOTH NEW AND USED VEHICLE OWNERS FOR ENGINE LONG BLOCK ASSEMBLY REPAIRS NEEDED DUE TO EXCESSIVE CONNECTING ROD BEARING DAMAGE UPON COMPLETION OF THIS PRODUCT IMPROVEMENT CAMPAIGN I DID TAKE THE CAR IN FOR THE ECU SENSOR UPDATE AND ASK THEM EXACTLY WHAT DOES THAT MEAN AND THEY SAID THE ECU SENSOR WILL INDICATE TO THE DRIVER THAT THE ENGINE IS EXPERIENCING DAMAGE OR PROBLEMS AND TO BRING IT IN. IF IT FALLS UNDER THE GUIDELINES OF THE ENGINE COVERAGE THEY WILL TAKE CARE OF IT. IN THE MEANTIME I AM DRIVING AROUND IN A DEFECTIVE VEHICLE WHERE DAMAGE IS OCCURRING AS I'M DRIVING IT AND IT WILL WORSEN TO THE POINT THAT THE ECU SENSOR WILL NOTIFY ME WHEN THE DAMAGE IS SO BAD THAT IT NEEDS TO BE BROUGHT IN I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY PASSENGERS WILL THIS DAMAGE OCCUR IN 1 MONTH 1 YEAR 5 YEARS OR IS IT OCCURRING EACH AND EVERY TIME I CRANK IT UP. WHAT SPECIFIC DAMAGE IS OCCURRING TO THE ENGINE BECAUSE THE ENGINE HAS MANY COMPONENTS THIS INFORMATION I DO NOT KNOW WILL IT CATCH ON FIRE WILL IT STALL IN THE MIDDLE OF TRAFFIC WILL IT LEAVE ME STRANDED SOMEWHERE IF THE ISSUE CAN BE REPAIRED OR REPLACED WHY NOT MAKE ME THAT OFFER TO REPAIR THE ENGINE NOW REPLACE THE ENGINE NOW OR REPLACE THE VEHICLE IS THIS VEHICLE SAFE TO BE ON THE ROAD BASED ON THE CONCERNS KIA HAVE ABOUT THE LONG ENGINE BLOCK ASSEMBLY AND THE CONNECTING RODS I AM A LAY PERSON WITH NO MECHANICAL EXPERTISE BUT WHAT I'M HEARING IS THAT THIS CAR HAS AN EXISTING PROBLEM THAT COULD BE HAZARDOUS I HAVE NOT ON THIS VEHICLE A FULL YEAR YET AN ENGINE PROBLEMS IS NOT SOMETHING A CONSUMER WANTS TO HEAR ABOUT THANK YOU *TR
Additional Notes:
I RECEIVED A PRODUCT IMPROVEMENT CAMPAIGN LETTER FROM KIA MOTORS OF AMERICA INCORPORATED DATED DECEMBER 2ND 2018 THEY SAID THEY WOULD LIKE TO PERFORM A SOFTWARE UPDATE TO THE ECU IN MY VEHICLE IT ALSO STATES KIA IS PROVIDING LIFETIME WARRANTY COVERAGE TO BOTH NEW AND USED VEHICLE OWNERS FOR ENGINE LONG BLOCK ASSEMBLY REPAIRS NEEDED DUE TO EXCESSIVE CONNECTING ROD BEARING DAMAGE UPON COMPLETION OF THIS PRODUCT IMPROVEMENT CAMPAIGN I DID TAKE THE CAR IN FOR THE ECU SENSOR UPDATE AND ASK THEM EXACTLY WHAT DOES THAT MEAN AND THEY SAID THE ECU SENSOR WILL INDICATE TO THE DRIVER THAT THE ENGINE IS EXPERIENCING DAMAGE OR PROBLEMS AND TO BRING IT IN. IF IT FALLS UNDER THE GUIDELINES OF THE ENGINE COVERAGE THEY WILL TAKE CARE OF IT. IN THE MEANTIME I AM DRIVING AROUND IN A DEFECTIVE VEHICLE WHERE DAMAGE IS OCCURRING AS I'M DRIVING IT AND IT WILL WORSEN TO THE POINT THAT THE ECU SENSOR WILL NOTIFY ME WHEN THE DAMAGE IS SO BAD THAT IT NEEDS TO BE BROUGHT IN I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY PASSENGERS WILL THIS DAMAGE OCCUR IN 1 MONTH 1 YEAR 5 YEARS OR IS IT OCCURRING EACH AND EVERY TIME I CRANK IT UP. WHAT SPECIFIC DAMAGE IS OCCURRING TO THE ENGINE BECAUSE THE ENGINE HAS MANY COMPONENTS THIS INFORMATION I DO NOT KNOW WILL IT CATCH ON FIRE WILL IT STALL IN THE MIDDLE OF TRAFFIC WILL IT LEAVE ME STRANDED SOMEWHERE IF THE ISSUE CAN BE REPAIRED OR REPLACED WHY NOT MAKE ME THAT OFFER TO REPAIR THE ENGINE NOW REPLACE THE ENGINE NOW OR REPLACE THE VEHICLE IS THIS VEHICLE SAFE TO BE ON THE ROAD BASED ON THE CONCERNS KIA HAVE ABOUT THE LONG ENGINE BLOCK ASSEMBLY AND THE CONNECTING RODS I AM A LAY PERSON WITH NO MECHANICAL EXPERTISE BUT WHAT I'M HEARING IS THAT THIS CAR HAS AN EXISTING PROBLEM THAT COULD BE HAZARDOUS I HAVE NOT ON THIS VEHICLE A FULL YEAR YET AN ENGINE PROBLEMS IS NOT SOMETHING A CONSUMER WANTS TO HEAR ABOUT THANK YOU *TR
Mfg Campaign: 11170873
Recall Date: Jan 18, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
EL VEHCULO KIA SPORTAGE 2017 SE INCENDI DE UN MOMENTO A OTRO, ESTABA PARADO ENCENDIDO EL MOTOR Y EMPEZ A SALIR HUMO DEL MOTOR Y SE INCENDI MUY RPIDO , EN MENOS DE 3 MINUTOS . SUCEDI EN CALI , COLOMBIA,
Corrective Action:
EL VEHCULO KIA SPORTAGE 2017 SE INCENDI DE UN MOMENTO A OTRO, ESTABA PARADO ENCENDIDO EL MOTOR Y EMPEZ A SALIR HUMO DEL MOTOR Y SE INCENDI MUY RPIDO , EN MENOS DE 3 MINUTOS . SUCEDI EN CALI , COLOMBIA,
Additional Notes:
EL VEHCULO KIA SPORTAGE 2017 SE INCENDI DE UN MOMENTO A OTRO, ESTABA PARADO ENCENDIDO EL MOTOR Y EMPEZ A SALIR HUMO DEL MOTOR Y SE INCENDI MUY RPIDO , EN MENOS DE 3 MINUTOS . SUCEDI EN CALI , COLOMBIA,
Mfg Campaign: 11170666
Recall Date: Jan 17, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
MY KIA SPORTAGE ENGINE LIGHT CAME ON AND THE ENGINE STARTED MAKING A KNOCKING NOISE WHILE DRIVING DOWN ROAD ON A SATURDAY NIGHT . (DEALERAHIP WAS CLOSED) FIRST THING MONDAY MORNING CALLED KIA DEALER. TOOK INTO DEALER . AFTER THEY CHECKED IT OUT THEY INFORMED MY ENGINE WAS RUINED . HAD METAL SHAVINGS IN IT . AND BECAUSE I DIDNT TAKE IT INTO THEM OR A PROFESSIONAL TO CHANGE THE OIL(I HAD FAMILY DO IT) MY WARRENTY NO LONGER WILL COVER IT. FOUGHT THIS FOR WEEKS WITH CONSUMER AFFAIRS.. AND GOT NOWHERE . DID SOME RESEARCH AND THE EXACT SAME THING WAS RECALLED IN THE 2015 KIA SPORTAGE .. JUST SEEMS IRONIC THE SAME THING HAPPEND TO MY 2017 SPORTAGE.
Corrective Action:
MY KIA SPORTAGE ENGINE LIGHT CAME ON AND THE ENGINE STARTED MAKING A KNOCKING NOISE WHILE DRIVING DOWN ROAD ON A SATURDAY NIGHT . (DEALERAHIP WAS CLOSED) FIRST THING MONDAY MORNING CALLED KIA DEALER. TOOK INTO DEALER . AFTER THEY CHECKED IT OUT THEY INFORMED MY ENGINE WAS RUINED . HAD METAL SHAVINGS IN IT . AND BECAUSE I DIDNT TAKE IT INTO THEM OR A PROFESSIONAL TO CHANGE THE OIL(I HAD FAMILY DO IT) MY WARRENTY NO LONGER WILL COVER IT. FOUGHT THIS FOR WEEKS WITH CONSUMER AFFAIRS.. AND GOT NOWHERE . DID SOME RESEARCH AND THE EXACT SAME THING WAS RECALLED IN THE 2015 KIA SPORTAGE .. JUST SEEMS IRONIC THE SAME THING HAPPEND TO MY 2017 SPORTAGE.
Additional Notes:
MY KIA SPORTAGE ENGINE LIGHT CAME ON AND THE ENGINE STARTED MAKING A KNOCKING NOISE WHILE DRIVING DOWN ROAD ON A SATURDAY NIGHT . (DEALERAHIP WAS CLOSED) FIRST THING MONDAY MORNING CALLED KIA DEALER. TOOK INTO DEALER . AFTER THEY CHECKED IT OUT THEY INFORMED MY ENGINE WAS RUINED . HAD METAL SHAVINGS IN IT . AND BECAUSE I DIDNT TAKE IT INTO THEM OR A PROFESSIONAL TO CHANGE THE OIL(I HAD FAMILY DO IT) MY WARRENTY NO LONGER WILL COVER IT. FOUGHT THIS FOR WEEKS WITH CONSUMER AFFAIRS.. AND GOT NOWHERE . DID SOME RESEARCH AND THE EXACT SAME THING WAS RECALLED IN THE 2015 KIA SPORTAGE .. JUST SEEMS IRONIC THE SAME THING HAPPEND TO MY 2017 SPORTAGE.
Mfg Campaign: 11162133
Recall Date: Dec 17, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WITHOUT WARNING THE CAR DROPS OUT OF GEAR, THE ENGINE REVS. YOU HAVE TO TAKE YOUR FOOT OFF THE GAS FOR THE CAR TO GO BACK INTO DRIVE AND YOU CAN CONTINUE DRIVEING. THIS HAPPENS AT ANY SPEED.
Corrective Action:
WITHOUT WARNING THE CAR DROPS OUT OF GEAR, THE ENGINE REVS. YOU HAVE TO TAKE YOUR FOOT OFF THE GAS FOR THE CAR TO GO BACK INTO DRIVE AND YOU CAN CONTINUE DRIVEING. THIS HAPPENS AT ANY SPEED.
Additional Notes:
WITHOUT WARNING THE CAR DROPS OUT OF GEAR, THE ENGINE REVS. YOU HAVE TO TAKE YOUR FOOT OFF THE GAS FOR THE CAR TO GO BACK INTO DRIVE AND YOU CAN CONTINUE DRIVEING. THIS HAPPENS AT ANY SPEED.
Mfg Campaign: 11154737
Recall Date: Nov 29, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL LINE SEEMS TO BE CLOGGED? WHEN I STEP ON THE GAS SOMETIMES THE CAR DOESN'T GO BUT THE RMP'S REV UP. SEEMS LIKE IT WANTS TO STALL OR JUST NO GO. THIS HAPPENS EVEN WHILE JUST DRIVING DOWN THE STREET AND THEN GIVING THE CAR GAS TO SPEED UP; NOT JUST AT STOP AND GO;
Corrective Action:
FUEL LINE SEEMS TO BE CLOGGED? WHEN I STEP ON THE GAS SOMETIMES THE CAR DOESN'T GO BUT THE RMP'S REV UP. SEEMS LIKE IT WANTS TO STALL OR JUST NO GO. THIS HAPPENS EVEN WHILE JUST DRIVING DOWN THE STREET AND THEN GIVING THE CAR GAS TO SPEED UP; NOT JUST AT STOP AND GO;
Additional Notes:
FUEL LINE SEEMS TO BE CLOGGED? WHEN I STEP ON THE GAS SOMETIMES THE CAR DOESN'T GO BUT THE RMP'S REV UP. SEEMS LIKE IT WANTS TO STALL OR JUST NO GO. THIS HAPPENS EVEN WHILE JUST DRIVING DOWN THE STREET AND THEN GIVING THE CAR GAS TO SPEED UP; NOT JUST AT STOP AND GO;
Mfg Campaign: 11143609
Recall Date: Oct 29, 2018
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18
Corrective Action:
DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18
Additional Notes:
DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18
Mfg Campaign: 11142869
Recall Date: Oct 26, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18
Corrective Action:
DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18
Additional Notes:
DEALING WITH OIL LOSS SINCE LAST YEAR, SINGLE OWNER NEW VEHICLE. FIRST TIME NO OIL TOWED TO FAYETTEVILLE NC KIA WHERE THEY SAID NOTHING WAS COVERED UNDER WARRANTY BECAUSE I HAD THE OIL CHANGED SOMEWHERE ELSE. I PAID FOR TOW AND REPAIR WHICH BASICALLY INVOLVED ADDING OIL JUMPING BATTERY IN MORNING. THEY SHOULD HAVE KNOWN ABOUT A PART RECALL ON THE OIL PAN PER THE KIA FEMALE REPAIR REP AT PINEHURST KIA IN SOUTHERN PINES NC WHERE I HAD IT TOWED TO WHEN BATTERY DIED A COUPLE OF DAYS LATER. AGAIN THEY FOUND NO OIL BUT OIL SPLATTERED UNDERNEATH IN ENGINE AND SPOKE WITH KIA NATIONAL CONSUMER IN CA AT THAT TIME. THEY CONFIRMED THE ISSUE, AND CHANGED OIL AND CALLED FOR PART. RETURNED 2 WEEKS LATER JUST TO HAVE OIL CHECKED AND AGAIN NO OIL. XALLED KIA NATIONAL AGAIN. WAS TOLD TO SELF MANAGE FOR REIMBURSEMENT FROM FAYETTEVILLE NC KIA MANAGER BY DEALING WITH HIM MYSELF. 2 MONTHS OF FAILED CONTACT ATTEMPTS ENSUED. LAST WEEK ON WAY BACK FROM UNC CHILDREN'S ONCOLOGY WITH SON, BRAKES AND STEERING LOCKED UP AGAIN. CLOSE TO ACCIDENT. TOEED TO RONALD MACDONALD HOUSE 0.7 MI AWAY, AGAIN NO OIL. PUT OIL IN. ALSO SMOKE AND SMELL OF BURNING ELECTRICAL SOMETHING FRKM ENGINE FOR SOME TIME. NEXT MORNING PAID TO TOW TO UNIVERSITY KIA CHAPEL HILL. FOUND OUT MY CASE # HAD BEEN ERRONEOUSLY CLOSED. NOW DEALING WITH CASE MANAGER TAMMY WHO I HAVENT BEEN ABLE TO CONTACT. CASE NUMBER NOW IS 12908741. A NEW CAR OBVIOUSLY ACTS THIS WAY WHEN THERE IS A BIG ISSUE AND NOBODY AT KIA WOULD HELP ME. NOW I SIT AT MY SONS BEDSIDE WITH A DEAD 2017 KIA SPORTAGE AT UNIVERSITY KIA WHERE BRANDON IS TRYING TO PUT TOGETHER ALL PAST RECEIPTS. MY SON WAS DX'D LAST MONTH AND NO I DO NOT KNOW WHERE EACH RECEIPT IS, I HAVE BEEN AT THE HOSPITAL MORE THAN AT HOME. I HAVE HAD TO APPLY FOR FMLA FROM MY JOB AS WELL. I EXPECT AN HAVE READ OF MANY ISSUES WITH KIA AND THIS OIL ISSUE AS WELL AS PAST RECALLS. RENTED CAR 10 23 18
Mfg Campaign: 11142869
Recall Date: Oct 26, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury