Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
464 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Corrective Action:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Additional Notes:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Mfg Campaign: 11617409
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Corrective Action:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Additional Notes:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Mfg Campaign: 11617409
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Corrective Action:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Additional Notes:
Engine has slowed itself for years, even while pressing gas pedal, the mph and engine would sound like it revved up then go dark on me while coming to an uncontrolled stop.
Mfg Campaign: 11617409
Recall Date: Oct 1, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All the windows in the car do not go up and down, I can hear the motor moving but no movement with the windows. Started with the rear passenger window, then front passenger, followed by rear driver and ultimately driver window.
Corrective Action:
All the windows in the car do not go up and down, I can hear the motor moving but no movement with the windows. Started with the rear passenger window, then front passenger, followed by rear driver and ultimately driver window.
Additional Notes:
All the windows in the car do not go up and down, I can hear the motor moving but no movement with the windows. Started with the rear passenger window, then front passenger, followed by rear driver and ultimately driver window.
Mfg Campaign: 11616630
Recall Date: Sep 26, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
All the windows in the car do not go up and down, I can hear the motor moving but no movement with the windows. Started with the rear passenger window, then front passenger, followed by rear driver and ultimately driver window.
Corrective Action:
All the windows in the car do not go up and down, I can hear the motor moving but no movement with the windows. Started with the rear passenger window, then front passenger, followed by rear driver and ultimately driver window.
Additional Notes:
All the windows in the car do not go up and down, I can hear the motor moving but no movement with the windows. Started with the rear passenger window, then front passenger, followed by rear driver and ultimately driver window.
Mfg Campaign: 11616630
Recall Date: Sep 26, 2024
Kia America, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated that the driver's side front door failed to open as needed. While using the key fob, all the other doors were unlocked. There were no warning lights illuminated. The contact stated that the failure was like a limited extended warranty coverage. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated that the driver's side front door failed to open as needed. While using the key fob, all the other doors were unlocked. There were no warning lights illuminated. The contact stated that the failure was like a limited extended warranty coverage. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated that the driver's side front door failed to open as needed. While using the key fob, all the other doors were unlocked. There were no warning lights illuminated. The contact stated that the failure was like a limited extended warranty coverage. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 70,000.
Mfg Campaign: 11610949
Recall Date: Aug 26, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:HILL START ASSIST:SOFTWARE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated while driving on several occasions at various speeds, the ABS, Traction Control, and Hill Start Assist warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that an unknown sensor needed to be replaced. The vehicle was not repaired. Additionally, when the vehicle was taken for an oil change, the mechanic saw that there was no oil in the engine. The contact stated that oil was added to the vehicle but was consumed after two thousand miles of diving. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated while driving on several occasions at various speeds, the ABS, Traction Control, and Hill Start Assist warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that an unknown sensor needed to be replaced. The vehicle was not repaired. Additionally, when the vehicle was taken for an oil change, the mechanic saw that there was no oil in the engine. The contact stated that oil was added to the vehicle but was consumed after two thousand miles of diving. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated while driving on several occasions at various speeds, the ABS, Traction Control, and Hill Start Assist warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that an unknown sensor needed to be replaced. The vehicle was not repaired. Additionally, when the vehicle was taken for an oil change, the mechanic saw that there was no oil in the engine. The contact stated that oil was added to the vehicle but was consumed after two thousand miles of diving. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Mfg Campaign: 11608564
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated while driving on several occasions at various speeds, the ABS, Traction Control, and Hill Start Assist warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that an unknown sensor needed to be replaced. The vehicle was not repaired. Additionally, when the vehicle was taken for an oil change, the mechanic saw that there was no oil in the engine. The contact stated that oil was added to the vehicle but was consumed after two thousand miles of diving. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated while driving on several occasions at various speeds, the ABS, Traction Control, and Hill Start Assist warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that an unknown sensor needed to be replaced. The vehicle was not repaired. Additionally, when the vehicle was taken for an oil change, the mechanic saw that there was no oil in the engine. The contact stated that oil was added to the vehicle but was consumed after two thousand miles of diving. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated while driving on several occasions at various speeds, the ABS, Traction Control, and Hill Start Assist warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that an unknown sensor needed to be replaced. The vehicle was not repaired. Additionally, when the vehicle was taken for an oil change, the mechanic saw that there was no oil in the engine. The contact stated that oil was added to the vehicle but was consumed after two thousand miles of diving. The manufacturer was notified of the failure. The failure mileage was approximately 81,000.
Mfg Campaign: 11608564
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine seized on my way to work on July 26,2024. Oil consumption, riding rough.
Corrective Action:
Engine seized on my way to work on July 26,2024. Oil consumption, riding rough.
Additional Notes:
Engine seized on my way to work on July 26,2024. Oil consumption, riding rough.
Mfg Campaign: 11607222
Recall Date: Aug 8, 2024
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The sunroof spontaneously exploded. Sunroof was closed at the time. AC on. Driving on the highway. Loud band and glass pieces rained down. Made it to the next exit to assess damage. No warning that this would happen. No debris hit the car. I have contacted my insurance about this, USAA. Kia said that they won’t cover this or repair for free. And in fact said that they haven’t heard of such a thing, though Kia models have one of the highest chances of this happening
Corrective Action:
The sunroof spontaneously exploded. Sunroof was closed at the time. AC on. Driving on the highway. Loud band and glass pieces rained down. Made it to the next exit to assess damage. No warning that this would happen. No debris hit the car. I have contacted my insurance about this, USAA. Kia said that they won’t cover this or repair for free. And in fact said that they haven’t heard of such a thing, though Kia models have one of the highest chances of this happening
Additional Notes:
The sunroof spontaneously exploded. Sunroof was closed at the time. AC on. Driving on the highway. Loud band and glass pieces rained down. Made it to the next exit to assess damage. No warning that this would happen. No debris hit the car. I have contacted my insurance about this, USAA. Kia said that they won’t cover this or repair for free. And in fact said that they haven’t heard of such a thing, though Kia models have one of the highest chances of this happening
Mfg Campaign: 11606599
Recall Date: Aug 5, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated that while driving at approximately 60 MPH, the vehicle was jerking while shifting between gear. The contact also stated that the vehicle lunged forward while accelerating and was vibrating while decelerating. The contact stated that there was a loud clicking sound coming from the dashboard. The contact stated there was a burning odor coming from the vents. The contact stated the vehicle was taken to a local dealer where the engine was replaced; however, the failure persisted. The contact stated that several miles away after picking up the vehicle from the local dealer, the check engine warning light illuminated and the failures recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,598.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated that while driving at approximately 60 MPH, the vehicle was jerking while shifting between gear. The contact also stated that the vehicle lunged forward while accelerating and was vibrating while decelerating. The contact stated that there was a loud clicking sound coming from the dashboard. The contact stated there was a burning odor coming from the vents. The contact stated the vehicle was taken to a local dealer where the engine was replaced; however, the failure persisted. The contact stated that several miles away after picking up the vehicle from the local dealer, the check engine warning light illuminated and the failures recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,598.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated that while driving at approximately 60 MPH, the vehicle was jerking while shifting between gear. The contact also stated that the vehicle lunged forward while accelerating and was vibrating while decelerating. The contact stated that there was a loud clicking sound coming from the dashboard. The contact stated there was a burning odor coming from the vents. The contact stated the vehicle was taken to a local dealer where the engine was replaced; however, the failure persisted. The contact stated that several miles away after picking up the vehicle from the local dealer, the check engine warning light illuminated and the failures recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,598.
Mfg Campaign: 11604586
Recall Date: Jul 25, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Kia has a problem with window motors and regulators why is this not a safety issue. The car made in 2015 and 2016 which is this 2017 model apparently has this issue they sent out memos to dealers yet are charging people to have them fixed. This is the second time I had the motor replaced in 2021 on this very window but it was under warranty then. This should be a safety issue and be addressed
Corrective Action:
Kia has a problem with window motors and regulators why is this not a safety issue. The car made in 2015 and 2016 which is this 2017 model apparently has this issue they sent out memos to dealers yet are charging people to have them fixed. This is the second time I had the motor replaced in 2021 on this very window but it was under warranty then. This should be a safety issue and be addressed
Additional Notes:
Kia has a problem with window motors and regulators why is this not a safety issue. The car made in 2015 and 2016 which is this 2017 model apparently has this issue they sent out memos to dealers yet are charging people to have them fixed. This is the second time I had the motor replaced in 2021 on this very window but it was under warranty then. This should be a safety issue and be addressed
Mfg Campaign: 11603888
Recall Date: Jul 22, 2024
Kia America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated that after starting the vehicle, there was an abnormally strong gasoline odor coming from the vehicle. The contact stated that after refueling the vehicle, after 15 minutes of driving, a quarter tank of fuel had been consumed. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated that after starting the vehicle, there was an abnormally strong gasoline odor coming from the vehicle. The contact stated that after refueling the vehicle, after 15 minutes of driving, a quarter tank of fuel had been consumed. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated that after starting the vehicle, there was an abnormally strong gasoline odor coming from the vehicle. The contact stated that after refueling the vehicle, after 15 minutes of driving, a quarter tank of fuel had been consumed. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 168,000.
Mfg Campaign: 11599276
Recall Date: Jul 5, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The front panel of the sunroof spontaneously exploded as I was driving down the interstate. There were no vehicles in front of me, and clear skies above me. No rock or debris hit my vehicle to cause this. Had my interior sunroof cover not been closed, glass shards would have fallen onto my baby in the car seat, and myself in the front seat! Not to mention the horrible gun shot/bomb like noise that was so disorienting while driving. There were no warnings or signs that this would happen. Terrifying! Thank goodness the cover was closed and there were no vehicles near me!
Corrective Action:
The front panel of the sunroof spontaneously exploded as I was driving down the interstate. There were no vehicles in front of me, and clear skies above me. No rock or debris hit my vehicle to cause this. Had my interior sunroof cover not been closed, glass shards would have fallen onto my baby in the car seat, and myself in the front seat! Not to mention the horrible gun shot/bomb like noise that was so disorienting while driving. There were no warnings or signs that this would happen. Terrifying! Thank goodness the cover was closed and there were no vehicles near me!
Additional Notes:
The front panel of the sunroof spontaneously exploded as I was driving down the interstate. There were no vehicles in front of me, and clear skies above me. No rock or debris hit my vehicle to cause this. Had my interior sunroof cover not been closed, glass shards would have fallen onto my baby in the car seat, and myself in the front seat! Not to mention the horrible gun shot/bomb like noise that was so disorienting while driving. There were no warnings or signs that this would happen. Terrifying! Thank goodness the cover was closed and there were no vehicles near me!
Mfg Campaign: 11595102
Recall Date: Jun 18, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The rear passenger door will not open. This is a safety concern should we need to exit the vehicle rapidly in an accident. Other KIA Sportage vehicles are on the recall, but for some reason, my VIN model is not on the list for recall.
Corrective Action:
The rear passenger door will not open. This is a safety concern should we need to exit the vehicle rapidly in an accident. Other KIA Sportage vehicles are on the recall, but for some reason, my VIN model is not on the list for recall.
Additional Notes:
The rear passenger door will not open. This is a safety concern should we need to exit the vehicle rapidly in an accident. Other KIA Sportage vehicles are on the recall, but for some reason, my VIN model is not on the list for recall.
Mfg Campaign: 11593538
Recall Date: Jun 10, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated while driving 30 MPH, the vehicle started losing motive power with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted but the failure persisted. The vehicle was towed to the dealer for diagnosis. The contact was informed that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated while driving 30 MPH, the vehicle started losing motive power with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted but the failure persisted. The vehicle was towed to the dealer for diagnosis. The contact was informed that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated while driving 30 MPH, the vehicle started losing motive power with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted but the failure persisted. The vehicle was towed to the dealer for diagnosis. The contact was informed that the engine had seized and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 113,000.
Mfg Campaign: 11590603
Recall Date: May 24, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Corrective Action:
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Additional Notes:
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Mfg Campaign: 11589267
Recall Date: May 17, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Corrective Action:
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Additional Notes:
Car shuts off while driving on interstate, causing loss of power steering and requiring navigation to shoulder before restarting. Car will restart. This is an intermittent issue. Had car repair work replacing the Crank Shaft Position Sensor at KIA Dealership and after picking up, it happened twice in the same week. Dealership is not able to reproduce the issue and unable to resolve. Car is not safe to drive. This has occurred at least 5 times.
Mfg Campaign: 11589267
Recall Date: May 17, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Four window regulators failed within a few days of each other. The first front widows failed at the beginning of December 2023 and the back two failed a week later. The back windows dropped down while I was driving. Thankfully, no children were in the backseat. There was no warning that this was going to occur. The regulators are independent of each other yet all four broke. The windows lost all power and could not be rolled up. I was not able to roll up any of my windows until I paid to have them fixed at a Kia dealership in April. This was a safety issue (theft, unpredictable windows falling, heat inside the car, extreme cold temperatures couldn't be blocked out, etc.) until they were fixed at a costly price-$2,168. Two Kia service advisors confirmed the four window regulators and/ or drums needed replaced. The service advisor was aware of the problem on other vehicles and was not surprised at that all four independent regulators broke. The four regulators have been fixed therefore I do not have the failed/broken part. I have my service record however. I contacted Kia headquarters to request a recall be made on their defective product but they were not responsive. I was given a case # but nothing else.
Corrective Action:
Four window regulators failed within a few days of each other. The first front widows failed at the beginning of December 2023 and the back two failed a week later. The back windows dropped down while I was driving. Thankfully, no children were in the backseat. There was no warning that this was going to occur. The regulators are independent of each other yet all four broke. The windows lost all power and could not be rolled up. I was not able to roll up any of my windows until I paid to have them fixed at a Kia dealership in April. This was a safety issue (theft, unpredictable windows falling, heat inside the car, extreme cold temperatures couldn't be blocked out, etc.) until they were fixed at a costly price-$2,168. Two Kia service advisors confirmed the four window regulators and/ or drums needed replaced. The service advisor was aware of the problem on other vehicles and was not surprised at that all four independent regulators broke. The four regulators have been fixed therefore I do not have the failed/broken part. I have my service record however. I contacted Kia headquarters to request a recall be made on their defective product but they were not responsive. I was given a case # but nothing else.
Additional Notes:
Four window regulators failed within a few days of each other. The first front widows failed at the beginning of December 2023 and the back two failed a week later. The back windows dropped down while I was driving. Thankfully, no children were in the backseat. There was no warning that this was going to occur. The regulators are independent of each other yet all four broke. The windows lost all power and could not be rolled up. I was not able to roll up any of my windows until I paid to have them fixed at a Kia dealership in April. This was a safety issue (theft, unpredictable windows falling, heat inside the car, extreme cold temperatures couldn't be blocked out, etc.) until they were fixed at a costly price-$2,168. Two Kia service advisors confirmed the four window regulators and/ or drums needed replaced. The service advisor was aware of the problem on other vehicles and was not surprised at that all four independent regulators broke. The four regulators have been fixed therefore I do not have the failed/broken part. I have my service record however. I contacted Kia headquarters to request a recall be made on their defective product but they were not responsive. I was given a case # but nothing else.
Mfg Campaign: 11588592
Recall Date: May 13, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine stalling and slowing when going over 35 mph. Noticed recalls for other Kia engines for the same thing why have the Turbo engines not been recalled?? Not safe when you are getting on an interstate and traffic is going 80 mph.
Corrective Action:
Engine stalling and slowing when going over 35 mph. Noticed recalls for other Kia engines for the same thing why have the Turbo engines not been recalled?? Not safe when you are getting on an interstate and traffic is going 80 mph.
Additional Notes:
Engine stalling and slowing when going over 35 mph. Noticed recalls for other Kia engines for the same thing why have the Turbo engines not been recalled?? Not safe when you are getting on an interstate and traffic is going 80 mph.
Mfg Campaign: 11588024
Recall Date: May 10, 2024
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