Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017-2021 Sportage and Cadenza vehicles. The electrical circuit in the Hydraulic Electronic Control Unit (HECU) may short-circuit, which can cause a fire in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC206
Recall Date: Mar 4, 2021
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
464 ComplaintsKia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on the freeway and my car suddenly jolted, smoked started pouring from the hood, and then immediately caught fire once I pulled off the road within minutes. There were no warnings, no engine lights, nothing that pointed to an issue until this happened. I was at risk of getting hit by others in the freeway — I luckily was able to get to the side of the road and immediately called 911. Fire department came within minutes, and dowsed the car, which was fully engulfed in flames.
Corrective Action:
I was driving on the freeway and my car suddenly jolted, smoked started pouring from the hood, and then immediately caught fire once I pulled off the road within minutes. There were no warnings, no engine lights, nothing that pointed to an issue until this happened. I was at risk of getting hit by others in the freeway — I luckily was able to get to the side of the road and immediately called 911. Fire department came within minutes, and dowsed the car, which was fully engulfed in flames.
Additional Notes:
I was driving on the freeway and my car suddenly jolted, smoked started pouring from the hood, and then immediately caught fire once I pulled off the road within minutes. There were no warnings, no engine lights, nothing that pointed to an issue until this happened. I was at risk of getting hit by others in the freeway — I luckily was able to get to the side of the road and immediately called 911. Fire department came within minutes, and dowsed the car, which was fully engulfed in flames.
Mfg Campaign: 11541888
Recall Date: Aug 31, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the freeway and my car suddenly jolted, smoked started pouring from the hood, and then immediately caught fire once I pulled off the road within minutes. There were no warnings, no engine lights, nothing that pointed to an issue until this happened. I was at risk of getting hit by others in the freeway — I luckily was able to get to the side of the road and immediately called 911. Fire department came within minutes, and dowsed the car, which was fully engulfed in flames.
Corrective Action:
I was driving on the freeway and my car suddenly jolted, smoked started pouring from the hood, and then immediately caught fire once I pulled off the road within minutes. There were no warnings, no engine lights, nothing that pointed to an issue until this happened. I was at risk of getting hit by others in the freeway — I luckily was able to get to the side of the road and immediately called 911. Fire department came within minutes, and dowsed the car, which was fully engulfed in flames.
Additional Notes:
I was driving on the freeway and my car suddenly jolted, smoked started pouring from the hood, and then immediately caught fire once I pulled off the road within minutes. There were no warnings, no engine lights, nothing that pointed to an issue until this happened. I was at risk of getting hit by others in the freeway — I luckily was able to get to the side of the road and immediately called 911. Fire department came within minutes, and dowsed the car, which was fully engulfed in flames.
Mfg Campaign: 11541888
Recall Date: Aug 31, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My check engine light came on several monthsago. I replaced the gas cap three times! This did not seem to remedy the problem. The check engine light would come on shortly thereafter. I've been parking my car away from buildings and home and I have noticed that the grassy area where I park has died on the left hand side (the driver side) where I park. There must be a leak. I can hear gurgling from the gas tank! There is a a ping sound shortly after I shut off the vehicle. I'm very worried that my car is going to catch fire! You can hear gurgling (soon after engine is running) I have had the oil changed and asked if they could look at the undercarriage to see if there was anything unusual going on they did not see anything. Also, the throat of the fuel tank keeps getting rusty. The outter entrance always gets grimy. I guess water and or rain must be leaking down into the entrance. I have never owned a car where I had to continuously maintain the gas fuel tank entrance area! In summary, there are three problems. An emissions problem related to the fuel tank gurgglng and leaking fuel. Second, the throat of the fuel tank keeps rusting. Three, the entrance of the fuel tank. it's always dirty, and grimy as if something has leaked inside! it needs constant attention. I will be taking my car in to do recall replacement repairs soon. I will ask them to check the fuel emissions problem as well at Crain Kia in Fort Smith, Arkansas.
Corrective Action:
My check engine light came on several monthsago. I replaced the gas cap three times! This did not seem to remedy the problem. The check engine light would come on shortly thereafter. I've been parking my car away from buildings and home and I have noticed that the grassy area where I park has died on the left hand side (the driver side) where I park. There must be a leak. I can hear gurgling from the gas tank! There is a a ping sound shortly after I shut off the vehicle. I'm very worried that my car is going to catch fire! You can hear gurgling (soon after engine is running) I have had the oil changed and asked if they could look at the undercarriage to see if there was anything unusual going on they did not see anything. Also, the throat of the fuel tank keeps getting rusty. The outter entrance always gets grimy. I guess water and or rain must be leaking down into the entrance. I have never owned a car where I had to continuously maintain the gas fuel tank entrance area! In summary, there are three problems. An emissions problem related to the fuel tank gurgglng and leaking fuel. Second, the throat of the fuel tank keeps rusting. Three, the entrance of the fuel tank. it's always dirty, and grimy as if something has leaked inside! it needs constant attention. I will be taking my car in to do recall replacement repairs soon. I will ask them to check the fuel emissions problem as well at Crain Kia in Fort Smith, Arkansas.
Additional Notes:
My check engine light came on several monthsago. I replaced the gas cap three times! This did not seem to remedy the problem. The check engine light would come on shortly thereafter. I've been parking my car away from buildings and home and I have noticed that the grassy area where I park has died on the left hand side (the driver side) where I park. There must be a leak. I can hear gurgling from the gas tank! There is a a ping sound shortly after I shut off the vehicle. I'm very worried that my car is going to catch fire! You can hear gurgling (soon after engine is running) I have had the oil changed and asked if they could look at the undercarriage to see if there was anything unusual going on they did not see anything. Also, the throat of the fuel tank keeps getting rusty. The outter entrance always gets grimy. I guess water and or rain must be leaking down into the entrance. I have never owned a car where I had to continuously maintain the gas fuel tank entrance area! In summary, there are three problems. An emissions problem related to the fuel tank gurgglng and leaking fuel. Second, the throat of the fuel tank keeps rusting. Three, the entrance of the fuel tank. it's always dirty, and grimy as if something has leaked inside! it needs constant attention. I will be taking my car in to do recall replacement repairs soon. I will ask them to check the fuel emissions problem as well at Crain Kia in Fort Smith, Arkansas.
Mfg Campaign: 11541358
Recall Date: Aug 29, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
About two months ago, my car began using excessive amounts of oil. Each time, I replaced the oil, the oil check light would come on after two weeks. I had the gasket replaced in the month of June, 2023. On July 2, 2023, on my way home from work, my vehicle began losing power. When I pulled over and turned the car off, it would not restart. When it did, it did not have power and it began to shake. On July 3, 2023, I took my car to the dealership and was later told by my service advisor that I needed a new engine. I was told that it was the combustion. My vehicle has been at the dealership for a month and 1 week.
Corrective Action:
About two months ago, my car began using excessive amounts of oil. Each time, I replaced the oil, the oil check light would come on after two weeks. I had the gasket replaced in the month of June, 2023. On July 2, 2023, on my way home from work, my vehicle began losing power. When I pulled over and turned the car off, it would not restart. When it did, it did not have power and it began to shake. On July 3, 2023, I took my car to the dealership and was later told by my service advisor that I needed a new engine. I was told that it was the combustion. My vehicle has been at the dealership for a month and 1 week.
Additional Notes:
About two months ago, my car began using excessive amounts of oil. Each time, I replaced the oil, the oil check light would come on after two weeks. I had the gasket replaced in the month of June, 2023. On July 2, 2023, on my way home from work, my vehicle began losing power. When I pulled over and turned the car off, it would not restart. When it did, it did not have power and it began to shake. On July 3, 2023, I took my car to the dealership and was later told by my service advisor that I needed a new engine. I was told that it was the combustion. My vehicle has been at the dealership for a month and 1 week.
Mfg Campaign: 11538012
Recall Date: Aug 11, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine burns for an excessive amount of oil. The transmission stopped working
Corrective Action:
Engine burns for an excessive amount of oil. The transmission stopped working
Additional Notes:
Engine burns for an excessive amount of oil. The transmission stopped working
Mfg Campaign: 11537649
Recall Date: Aug 10, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine burns for an excessive amount of oil. The transmission stopped working
Corrective Action:
Engine burns for an excessive amount of oil. The transmission stopped working
Additional Notes:
Engine burns for an excessive amount of oil. The transmission stopped working
Mfg Campaign: 11537649
Recall Date: Aug 10, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the road to restart the vehicle. The vehicle temporarily returned to normal functionality; however, the failure recurred. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced piston failure. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle to another dealer. The failure mileage was 87,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the road to restart the vehicle. The vehicle temporarily returned to normal functionality; however, the failure recurred. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced piston failure. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle to another dealer. The failure mileage was 87,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the side of the road to restart the vehicle. The vehicle temporarily returned to normal functionality; however, the failure recurred. The check engine warning light was illuminated. The vehicle was towed to the dealer, who determined that the vehicle had experienced piston failure. The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact to tow the vehicle to another dealer. The failure mileage was 87,000.
Mfg Campaign: 11537280
Recall Date: Aug 8, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil with the oil warning light illuminated. The contact had initially taken the vehicle to Crowley Kia (223 Broad St, Bristol, CT 06010) to be diagnosed. The diagnostic result was cylinder wall scoring due to piston rings failure. The vehicle was taken to another dealer and the contact was informed that the engine could not be replaced until the engine had failed. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil with the oil warning light illuminated. The contact had initially taken the vehicle to Crowley Kia (223 Broad St, Bristol, CT 06010) to be diagnosed. The diagnostic result was cylinder wall scoring due to piston rings failure. The vehicle was taken to another dealer and the contact was informed that the engine could not be replaced until the engine had failed. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil with the oil warning light illuminated. The contact had initially taken the vehicle to Crowley Kia (223 Broad St, Bristol, CT 06010) to be diagnosed. The diagnostic result was cylinder wall scoring due to piston rings failure. The vehicle was taken to another dealer and the contact was informed that the engine could not be replaced until the engine had failed. The manufacturer was notified of the failure and a complaint was filed. The vehicle was not repaired. The failure mileage was approximately 54,000.
Mfg Campaign: 11536847
Recall Date: Aug 7, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine blew with 78000 miles.
Corrective Action:
Engine blew with 78000 miles.
Additional Notes:
Engine blew with 78000 miles.
Mfg Campaign: 11536497
Recall Date: Aug 4, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated that while driving at 20 MPH, during which he fell asleep as he was returning home from a Dialysis appointment, he rear-ended another vehicle that was at the stop light, and the air bag did not deploy. The contact was taken to the hospital and diagnosed with a fractured chest. The contact stated that a police report was filed. The vehicle was towed to a collision center. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,495.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated that while driving at 20 MPH, during which he fell asleep as he was returning home from a Dialysis appointment, he rear-ended another vehicle that was at the stop light, and the air bag did not deploy. The contact was taken to the hospital and diagnosed with a fractured chest. The contact stated that a police report was filed. The vehicle was towed to a collision center. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,495.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated that while driving at 20 MPH, during which he fell asleep as he was returning home from a Dialysis appointment, he rear-ended another vehicle that was at the stop light, and the air bag did not deploy. The contact was taken to the hospital and diagnosed with a fractured chest. The contact stated that a police report was filed. The vehicle was towed to a collision center. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,495.
Mfg Campaign: 11536151
Recall Date: Aug 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that 12 quarts of oil was added within a month. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 113,000.
Corrective Action:
The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that 12 quarts of oil was added within a month. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 113,000.
Additional Notes:
The contact owns a 2017 Kia Sportage. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that 12 quarts of oil was added within a month. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 113,000.
Mfg Campaign: 11533416
Recall Date: Jul 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On June 19th 2023, the engine to my 2017 Kia Sportage failed with little indication and time to response. Prior to this occurring, my Kia Sportage experienced two instances of limp mode which is an sensor program for the car to diminish efficiency to avoid continued failure. Whist I thought this issue was resolved on May 18 2023, after the first instance of limp mode, I was not fully prepared for the engine to fail so quickly. All three instances (twice limp mode and once engine failure) put my life at risk. The safety of the drivers around me were also endangered due to this taking place. The engine failure has been confirmed with Kia Motors/Greenway Kia West Dealership and both have agreed to replace the engine to my Kia Sportage. I was informed on 6/26 that Kia Motors requested a video of my engine failure. Details on this were not fully shared with me at the time of submitting this report. The engine light warning came on at the times of limp mode only in which my speedometer diminished from 60-80 mph down to 30mph in less than 10 seconds. When the engine failed, as I was braking coming to a stop light, I received no indication until the moment the engine failed while braking. This also put my safety at risk- I was on a busy roadway in the middle of the night and the failure occurring with my car kept my hazard lights from visibility to others on the road.
Corrective Action:
On June 19th 2023, the engine to my 2017 Kia Sportage failed with little indication and time to response. Prior to this occurring, my Kia Sportage experienced two instances of limp mode which is an sensor program for the car to diminish efficiency to avoid continued failure. Whist I thought this issue was resolved on May 18 2023, after the first instance of limp mode, I was not fully prepared for the engine to fail so quickly. All three instances (twice limp mode and once engine failure) put my life at risk. The safety of the drivers around me were also endangered due to this taking place. The engine failure has been confirmed with Kia Motors/Greenway Kia West Dealership and both have agreed to replace the engine to my Kia Sportage. I was informed on 6/26 that Kia Motors requested a video of my engine failure. Details on this were not fully shared with me at the time of submitting this report. The engine light warning came on at the times of limp mode only in which my speedometer diminished from 60-80 mph down to 30mph in less than 10 seconds. When the engine failed, as I was braking coming to a stop light, I received no indication until the moment the engine failed while braking. This also put my safety at risk- I was on a busy roadway in the middle of the night and the failure occurring with my car kept my hazard lights from visibility to others on the road.
Additional Notes:
On June 19th 2023, the engine to my 2017 Kia Sportage failed with little indication and time to response. Prior to this occurring, my Kia Sportage experienced two instances of limp mode which is an sensor program for the car to diminish efficiency to avoid continued failure. Whist I thought this issue was resolved on May 18 2023, after the first instance of limp mode, I was not fully prepared for the engine to fail so quickly. All three instances (twice limp mode and once engine failure) put my life at risk. The safety of the drivers around me were also endangered due to this taking place. The engine failure has been confirmed with Kia Motors/Greenway Kia West Dealership and both have agreed to replace the engine to my Kia Sportage. I was informed on 6/26 that Kia Motors requested a video of my engine failure. Details on this were not fully shared with me at the time of submitting this report. The engine light warning came on at the times of limp mode only in which my speedometer diminished from 60-80 mph down to 30mph in less than 10 seconds. When the engine failed, as I was braking coming to a stop light, I received no indication until the moment the engine failed while braking. This also put my safety at risk- I was on a busy roadway in the middle of the night and the failure occurring with my car kept my hazard lights from visibility to others on the road.
Mfg Campaign: 11530556
Recall Date: Jul 5, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All windows failed to roll up or down, malfunctioning simultaneously. The issues are available for inspection upon request. My safety is put at risk in that all windows not functioning does not allow for fresh air to the cabin, constantly having to use the A/C. Opening the sunroof causes reverberation and popping of the ears. Windows will have to be broken in the event that driver or passenger can’t open door from the inside after possible collision. The problem been confirmed by an independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and when they first appeared in October 2022.
Corrective Action:
All windows failed to roll up or down, malfunctioning simultaneously. The issues are available for inspection upon request. My safety is put at risk in that all windows not functioning does not allow for fresh air to the cabin, constantly having to use the A/C. Opening the sunroof causes reverberation and popping of the ears. Windows will have to be broken in the event that driver or passenger can’t open door from the inside after possible collision. The problem been confirmed by an independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and when they first appeared in October 2022.
Additional Notes:
All windows failed to roll up or down, malfunctioning simultaneously. The issues are available for inspection upon request. My safety is put at risk in that all windows not functioning does not allow for fresh air to the cabin, constantly having to use the A/C. Opening the sunroof causes reverberation and popping of the ears. Windows will have to be broken in the event that driver or passenger can’t open door from the inside after possible collision. The problem been confirmed by an independent service center. There were no warning lamps, messages or other symptoms of the problem prior to the failure, and when they first appeared in October 2022.
Mfg Campaign: 11530217
Recall Date: Jul 3, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
All of my windows besides the driver side can’t wind up and down on their own. They just stopped working
Corrective Action:
All of my windows besides the driver side can’t wind up and down on their own. They just stopped working
Additional Notes:
All of my windows besides the driver side can’t wind up and down on their own. They just stopped working
Mfg Campaign: 11529915
Recall Date: Jul 1, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia
Corrective Action:
Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia
Additional Notes:
Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia
Mfg Campaign: 11529320
Recall Date: Jun 28, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia
Corrective Action:
Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia
Additional Notes:
Car engine will randomly not start, resulting in safety issue of being stranded in inclement weather and/or unsafe areas. Vehicle has been seen by two separate dealers for Kia who despite multiple attempts at service (5+) have been unable to resolve the issue. 12-5-22 Vehicle Purchased 12-6 Contacted Dealer Jeff Wyler Kia to report car not starting. Jeff Wyler Kia staff advice to have car towed. Unable to find tow due to weather and towing trucks unavailable in area for less than $400 12-7: Dealer towed car, serviced and replaced battery 12-8 Car returned and operated to return to residence 12-9: Contacted Dealer Jeff Wyler Kia to report car not starting and dealer towed for further servicing. 12-10 thru 12-30-22: Car serviced at dealer with module stated as part needing to be replaced. Loaner car provided however, dealer service and sales departments wouldn’t return calls or texts throughout most of servicing period. No receipt of work done on the car was provided upon return on 12-30 and no CarFax report is on file for this servicing or replacement. 01-05-23: Car does not start and issue continues with regularity. 01-11-23: Vehicle relocated to Chicago, Illinois area and new dealer service identified due to issues with Jeff Wyler Kia Service being unresponsive and issue not addressed. 01-16 to 01-20: Liberty Kia services car identifying issue with starter and arranges replacement ($1200) 01-31: Car does not start and issue continues with regularity. 02-06 to 02-10: Liberty Kia services car and is unable to replicate the issue. Returns vehicle. 02-14: Car does not start and issue continues with regularity. Liberty Kia adviser says via phone to try turning steering wheel to deactivate anti-theft measure in car. Works sometimes and other times not. 03-03: Kia 20000 service appointment and unable to replicate starting issue. 04-17 to 29-May: Ongoing starting issues - rescheduled appointments due to car not starting - finally towed June 1 to Liberty Kia
Mfg Campaign: 11529320
Recall Date: Jun 28, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car is consuming oil at an alarming rate. This is a daily driver family car that my wife uses to drop and pick my daughter from and to school. I am really concerned the car is going to run of oil and could end up in more serious problem. I have informed the dealer twice and they even determined the car is consuming more than one quart of oil in less that 800 miles. That is way above the acceptable consumption rate of 1 quart per 1000 miles as specified in the national highway traffic safety administration recall I received in the mail. My main concern is the dealer refused to do anything. I have on record from the dealer the oil consumption test they performed but, I was told it was not covered by the recall. I was even informed that I will have to pay more $400 for some kind of engine oil consumption cleaner. I have contacted KIA to give them an opportunity to make this right. But, it has been few weeks and no response.
Corrective Action:
My car is consuming oil at an alarming rate. This is a daily driver family car that my wife uses to drop and pick my daughter from and to school. I am really concerned the car is going to run of oil and could end up in more serious problem. I have informed the dealer twice and they even determined the car is consuming more than one quart of oil in less that 800 miles. That is way above the acceptable consumption rate of 1 quart per 1000 miles as specified in the national highway traffic safety administration recall I received in the mail. My main concern is the dealer refused to do anything. I have on record from the dealer the oil consumption test they performed but, I was told it was not covered by the recall. I was even informed that I will have to pay more $400 for some kind of engine oil consumption cleaner. I have contacted KIA to give them an opportunity to make this right. But, it has been few weeks and no response.
Additional Notes:
My car is consuming oil at an alarming rate. This is a daily driver family car that my wife uses to drop and pick my daughter from and to school. I am really concerned the car is going to run of oil and could end up in more serious problem. I have informed the dealer twice and they even determined the car is consuming more than one quart of oil in less that 800 miles. That is way above the acceptable consumption rate of 1 quart per 1000 miles as specified in the national highway traffic safety administration recall I received in the mail. My main concern is the dealer refused to do anything. I have on record from the dealer the oil consumption test they performed but, I was told it was not covered by the recall. I was even informed that I will have to pay more $400 for some kind of engine oil consumption cleaner. I have contacted KIA to give them an opportunity to make this right. But, it has been few weeks and no response.
Mfg Campaign: 11528892
Recall Date: Jun 26, 2023
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag light came on. Was inspected by dealership. They informed me that the front side airbag needs to be replaced, as it is not grounded properly, and it could randomly deploy, or not deploy if accident occurs.
Corrective Action:
Airbag light came on. Was inspected by dealership. They informed me that the front side airbag needs to be replaced, as it is not grounded properly, and it could randomly deploy, or not deploy if accident occurs.
Additional Notes:
Airbag light came on. Was inspected by dealership. They informed me that the front side airbag needs to be replaced, as it is not grounded properly, and it could randomly deploy, or not deploy if accident occurs.
Mfg Campaign: 11525600
Recall Date: Jun 6, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
After engine was replaced the car dash lights still come on and care looses power. I was just told my 2017 engine block is corroded as well as electrical wires and plugs and everything needs to be replaced at a charge of $5,000.
Corrective Action:
After engine was replaced the car dash lights still come on and care looses power. I was just told my 2017 engine block is corroded as well as electrical wires and plugs and everything needs to be replaced at a charge of $5,000.
Additional Notes:
After engine was replaced the car dash lights still come on and care looses power. I was just told my 2017 engine block is corroded as well as electrical wires and plugs and everything needs to be replaced at a charge of $5,000.
Mfg Campaign: 11521091
Recall Date: May 9, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I have taken my 2017 kia sportage in the dealer several times due to loss of power and hesitation when trying to accelerate. They always say they cant find any issue. Also, my Kia is using or losing oil. I get oil changed every 5000 miles and the last two changes I had less then the low mark, barely showing on dip stick. I have had to add quarts of oil after only 2000 miles since oil change. Oil light does not come on, even when showing no oil on dip stick. It is very scary when I go to accelerate and nothing happens when trying to get on on rap for highway.
Corrective Action:
I have taken my 2017 kia sportage in the dealer several times due to loss of power and hesitation when trying to accelerate. They always say they cant find any issue. Also, my Kia is using or losing oil. I get oil changed every 5000 miles and the last two changes I had less then the low mark, barely showing on dip stick. I have had to add quarts of oil after only 2000 miles since oil change. Oil light does not come on, even when showing no oil on dip stick. It is very scary when I go to accelerate and nothing happens when trying to get on on rap for highway.
Additional Notes:
I have taken my 2017 kia sportage in the dealer several times due to loss of power and hesitation when trying to accelerate. They always say they cant find any issue. Also, my Kia is using or losing oil. I get oil changed every 5000 miles and the last two changes I had less then the low mark, barely showing on dip stick. I have had to add quarts of oil after only 2000 miles since oil change. Oil light does not come on, even when showing no oil on dip stick. It is very scary when I go to accelerate and nothing happens when trying to get on on rap for highway.
Mfg Campaign: 11521171
Recall Date: May 9, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury