Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2017-2019 gasoline, light duty, Titan vehicles. The alternator harness may have been damaged during the engine installation process, possibly resulting in an electrical short.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Jun 26, 2019
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2018 Nissan Titan, 2016 and 2018 Nissan Titan XD vehicles. Accessories installed on these vehicles reduced the load carrying capacity, however, a Load Carrying Capacity modification label was not installed, possibly allowing the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 16, 2018
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2016-2017 Nissan Titan Crew Cab and Titan XD Crew Cab vehicles. In the event of a crash, the rear seatbelt assembly may not adequately protect the occupant's head, allowing it to contact the D-ring bolt trim cap. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 201, "Occupant Protection in Interior Impact."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 24, 2017
Consumer Complaints
236 ComplaintsNissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Corrective Action:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Additional Notes:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Mfg Campaign: 11603803
Recall Date: Jul 22, 2024
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Corrective Action:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Additional Notes:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Mfg Campaign: 11603803
Recall Date: Jul 22, 2024
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Corrective Action:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Additional Notes:
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On the way, the truck stumbled with a violent vibration and shut down on the road without warning lights. There was a complete loss of power from the engine on the highway, giving way to the risk of being hit by other motorists and blocking traffic. Since the engine shut down, there was also a loss of power steering, giving high risk to the possibility of an accident. The truck was unable to restart. The vehicle shut down in the middle of the desert, exposing my family to unsafe environmental conditions. The truck was towed the remaining way to the dealer. The next business day, the technician got the truck started and verified the concern. The tech requested additional time for teardown which was approved to remove the oil pan for inspection. I was quoted over $37,000 to repair “catastrophic engine failure.” There were metal shavings found in the oil pan “the size of a computer mouse” from somewhere on the crankshaft. The dealer found that the check engine light came on during service but did not provide the codes. Nissan refuses to assist with repair due to warranty time and secondhand ownership. Nissan was offered to inspect the vehicle but has declined.
Mfg Campaign: 11603803
Recall Date: Jul 22, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Corrective Action:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Additional Notes:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Mfg Campaign: 11597848
Recall Date: Jul 1, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Corrective Action:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Additional Notes:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Mfg Campaign: 11597848
Recall Date: Jul 1, 2024
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Corrective Action:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Additional Notes:
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshafts in trucks an it coast as much to fix it as it does to buy a whole truck
Mfg Campaign: 11597848
Recall Date: Jul 1, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My vehicle shut off mid u-turn and could have caused an accident. brought it to a nissan dealer and found that the timing chain had dropped and it needed an engine. the rest of the engine was not inspected for further damages since no matter what the engine was needed to be replaced. vehicle was very maintained and had no warning signs of engine failure.
Corrective Action:
My vehicle shut off mid u-turn and could have caused an accident. brought it to a nissan dealer and found that the timing chain had dropped and it needed an engine. the rest of the engine was not inspected for further damages since no matter what the engine was needed to be replaced. vehicle was very maintained and had no warning signs of engine failure.
Additional Notes:
My vehicle shut off mid u-turn and could have caused an accident. brought it to a nissan dealer and found that the timing chain had dropped and it needed an engine. the rest of the engine was not inspected for further damages since no matter what the engine was needed to be replaced. vehicle was very maintained and had no warning signs of engine failure.
Mfg Campaign: 11597333
Recall Date: Jun 27, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2017 nissan titan with 5.6ltr endurance motor started knocking at or around 71k miles as with the service bulletin was taken to dealership where it was inspected and found cylinder 7 with scaring as per bulletin with replacement required to fix the cylinder issues is well known down to the years and Vin series affected with out of pocket expense of 11,500.00 for replacement. Had I been traveling I could of gotten stranded with family somewhere who knows where waiting for repairs this is such a well known issue wheres the recal
Corrective Action:
2017 nissan titan with 5.6ltr endurance motor started knocking at or around 71k miles as with the service bulletin was taken to dealership where it was inspected and found cylinder 7 with scaring as per bulletin with replacement required to fix the cylinder issues is well known down to the years and Vin series affected with out of pocket expense of 11,500.00 for replacement. Had I been traveling I could of gotten stranded with family somewhere who knows where waiting for repairs this is such a well known issue wheres the recal
Additional Notes:
2017 nissan titan with 5.6ltr endurance motor started knocking at or around 71k miles as with the service bulletin was taken to dealership where it was inspected and found cylinder 7 with scaring as per bulletin with replacement required to fix the cylinder issues is well known down to the years and Vin series affected with out of pocket expense of 11,500.00 for replacement. Had I been traveling I could of gotten stranded with family somewhere who knows where waiting for repairs this is such a well known issue wheres the recal
Mfg Campaign: 11596986
Recall Date: Jun 26, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2017 nissan titan with 5.6ltr endurance motor started knocking at or around 71k miles as with the service bulletin was taken to dealership where it was inspected and found cylinder 7 with scaring as per bulletin with replacement required to fix the cylinder issues is well known down to the years and Vin series affected with out of pocket expense of 11,500.00 for replacement. Had I been traveling I could of gotten stranded with family somewhere who knows where waiting for repairs this is such a well known issue wheres the recal
Corrective Action:
2017 nissan titan with 5.6ltr endurance motor started knocking at or around 71k miles as with the service bulletin was taken to dealership where it was inspected and found cylinder 7 with scaring as per bulletin with replacement required to fix the cylinder issues is well known down to the years and Vin series affected with out of pocket expense of 11,500.00 for replacement. Had I been traveling I could of gotten stranded with family somewhere who knows where waiting for repairs this is such a well known issue wheres the recal
Additional Notes:
2017 nissan titan with 5.6ltr endurance motor started knocking at or around 71k miles as with the service bulletin was taken to dealership where it was inspected and found cylinder 7 with scaring as per bulletin with replacement required to fix the cylinder issues is well known down to the years and Vin series affected with out of pocket expense of 11,500.00 for replacement. Had I been traveling I could of gotten stranded with family somewhere who knows where waiting for repairs this is such a well known issue wheres the recal
Mfg Campaign: 11596986
Recall Date: Jun 26, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was told by ORR Nissan in Shreveport, LA that my crankshaft failed and I need a new engine. No warnings lights, messages or symptoms. Truck just shut down at 115K miles. It was in great shape and serviced meticulously by the dealership.
Corrective Action:
I was told by ORR Nissan in Shreveport, LA that my crankshaft failed and I need a new engine. No warnings lights, messages or symptoms. Truck just shut down at 115K miles. It was in great shape and serviced meticulously by the dealership.
Additional Notes:
I was told by ORR Nissan in Shreveport, LA that my crankshaft failed and I need a new engine. No warnings lights, messages or symptoms. Truck just shut down at 115K miles. It was in great shape and serviced meticulously by the dealership.
Mfg Campaign: 11595360
Recall Date: Jun 19, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Broken crank in engine
Corrective Action:
Broken crank in engine
Additional Notes:
Broken crank in engine
Mfg Campaign: 11594516
Recall Date: Jun 15, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was going down the interstate at 70 mph pulling a 6' x 10' enclosed utility trailer with furniture, when my oil pressure started to fluctuate and motor started to knock. Before I was able to stop, the motor quit and I lost all power. When I towed it to the dealer, they found crank damage and lots of bearing material along with other metal in the oil pan. The estimate to repair was almost $31,000.
Corrective Action:
I was going down the interstate at 70 mph pulling a 6' x 10' enclosed utility trailer with furniture, when my oil pressure started to fluctuate and motor started to knock. Before I was able to stop, the motor quit and I lost all power. When I towed it to the dealer, they found crank damage and lots of bearing material along with other metal in the oil pan. The estimate to repair was almost $31,000.
Additional Notes:
I was going down the interstate at 70 mph pulling a 6' x 10' enclosed utility trailer with furniture, when my oil pressure started to fluctuate and motor started to knock. Before I was able to stop, the motor quit and I lost all power. When I towed it to the dealer, they found crank damage and lots of bearing material along with other metal in the oil pan. The estimate to repair was almost $31,000.
Mfg Campaign: 11593501
Recall Date: Jun 10, 2024
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.
Corrective Action:
The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.
Additional Notes:
The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.
Mfg Campaign: 11592518
Recall Date: Jun 4, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.
Corrective Action:
The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.
Additional Notes:
The alternator wiring harness per recall bulletin NTB19-053 has has failed multiple times impacting starting and leaving driver stranded, shuttering while being driven, locking mechanism and other electrical components working intermittingly. Vehicle was purchased used from a dealership with 17,000 miles and shortly afterwards 1st episode of not starting occurred but then worked for about 8 months, assumed it was bad gas. In 2019 Nissan advised they inspected the harness but never informed about inspection nor recall. Over the past few years the problem one come and go and once twice I replaced the battery. Took the vehicle in to Nissan May of 2024 and they advised an alternator was needed but they did not have the part and could not get the part in a reasonable time frame. I offered to accept and aftermarket part and they did not agree to do so. A local repair center provided aftermarket part with 2 year warrant and also discovered the harness recall and advised this appeared to be the problem and would cost an addition $700 to replace. I returned to Nissan regarding this findings and was told all they had to was inspect it and they did so. Nissan Compliance was contacted and after their review they refused to pay for harness removal, even after getting photos showing issues with the alternator harness. Once, the new alternator was installed the same problems returned as originally diagnosed by Nissan i.e. a failing alternator (less that 12 volts). I am seeking to have the original campaign to replace the harness, as a visual inspection of wiring may not lead to observation and what they assume was safe may not in fact been safe at all. In addition the harness replacement, I am requesting a refund as related to the alternator as the one removed was fine and its the wiring harness failing that is creating the problem, based on the symptoms described in the bulletin and those documented by both repair shops. Lastly, it appears vehicle was a buy back Nissan.
Mfg Campaign: 11592518
Recall Date: Jun 4, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Nissan Titan. The contact stated that while her son was driving 40 MPH, the front driver's steering wheel air bag and door air bags inadvertently deployed. The vehicle was towed to the dealer where it was diagnosed with faulty air bag screws. The contact was informed that the screws and both air bags needed to be replaced. The contact's son was informed that the screws had sheared off. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Corrective Action:
The contact owns a 2017 Nissan Titan. The contact stated that while her son was driving 40 MPH, the front driver's steering wheel air bag and door air bags inadvertently deployed. The vehicle was towed to the dealer where it was diagnosed with faulty air bag screws. The contact was informed that the screws and both air bags needed to be replaced. The contact's son was informed that the screws had sheared off. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Additional Notes:
The contact owns a 2017 Nissan Titan. The contact stated that while her son was driving 40 MPH, the front driver's steering wheel air bag and door air bags inadvertently deployed. The vehicle was towed to the dealer where it was diagnosed with faulty air bag screws. The contact was informed that the screws and both air bags needed to be replaced. The contact's son was informed that the screws had sheared off. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000.
Mfg Campaign: 11591367
Recall Date: May 29, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Drive shaft broke while driving down interstate. Diagnosed by Nissan Dealership and confirmed by private diesel mechanic. Currently sitting at mechanic shop waiting on quote to be repaired if possible- due to financial hardship to replace motor. There were no warning lights that lit up on the dashboard. Vehicle drove fine up to that point.
Corrective Action:
Drive shaft broke while driving down interstate. Diagnosed by Nissan Dealership and confirmed by private diesel mechanic. Currently sitting at mechanic shop waiting on quote to be repaired if possible- due to financial hardship to replace motor. There were no warning lights that lit up on the dashboard. Vehicle drove fine up to that point.
Additional Notes:
Drive shaft broke while driving down interstate. Diagnosed by Nissan Dealership and confirmed by private diesel mechanic. Currently sitting at mechanic shop waiting on quote to be repaired if possible- due to financial hardship to replace motor. There were no warning lights that lit up on the dashboard. Vehicle drove fine up to that point.
Mfg Campaign: 11587330
Recall Date: May 6, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was accelerating onto the highway approaching 60 mph when a loud rapping noise began from the engine with a loss of power and seveare vibration almost causing me to lose control of the truck. Engine lights came on at the same time. I was able to pull over to the shoulder and shut the truck down. It would not restart after that. Dealer indicated snapped crank shaft and a replacement motor would be needed. Truck powertrain was supposed to be covered under the certified pre-owned agreement but they indicated block replacement was not covered however. Truck only has 64,000 miles on it (2017 Titan XD 5.0-L Cummins). Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I was accelerating onto the highway approaching 60 mph when a loud rapping noise began from the engine with a loss of power and seveare vibration almost causing me to lose control of the truck. Engine lights came on at the same time. I was able to pull over to the shoulder and shut the truck down. It would not restart after that. Dealer indicated snapped crank shaft and a replacement motor would be needed. Truck powertrain was supposed to be covered under the certified pre-owned agreement but they indicated block replacement was not covered however. Truck only has 64,000 miles on it (2017 Titan XD 5.0-L Cummins). Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I was accelerating onto the highway approaching 60 mph when a loud rapping noise began from the engine with a loss of power and seveare vibration almost causing me to lose control of the truck. Engine lights came on at the same time. I was able to pull over to the shoulder and shut the truck down. It would not restart after that. Dealer indicated snapped crank shaft and a replacement motor would be needed. Truck powertrain was supposed to be covered under the certified pre-owned agreement but they indicated block replacement was not covered however. Truck only has 64,000 miles on it (2017 Titan XD 5.0-L Cummins). Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11584755
Recall Date: Apr 23, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Was driving down the highway at approximately 65mph headed home. All the sudden truck started making a horrible noise from engine compartment followed by severe vibrations. Fought vehicle to shoulder thru rush hour traffic. Once vehicle came to complete stop engine shut down and will not start. Motor seized up completely. Had vehicle towed to diesel shop. Mechanic said there is catastrophic internal engine failure.
Corrective Action:
Was driving down the highway at approximately 65mph headed home. All the sudden truck started making a horrible noise from engine compartment followed by severe vibrations. Fought vehicle to shoulder thru rush hour traffic. Once vehicle came to complete stop engine shut down and will not start. Motor seized up completely. Had vehicle towed to diesel shop. Mechanic said there is catastrophic internal engine failure.
Additional Notes:
Was driving down the highway at approximately 65mph headed home. All the sudden truck started making a horrible noise from engine compartment followed by severe vibrations. Fought vehicle to shoulder thru rush hour traffic. Once vehicle came to complete stop engine shut down and will not start. Motor seized up completely. Had vehicle towed to diesel shop. Mechanic said there is catastrophic internal engine failure.
Mfg Campaign: 11579312
Recall Date: Mar 25, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I took my Titan into the dealership due to a knocking sound in the motor. The same day Nissan service called me and said the motor has to be replaced, that the know is coming from the Crankshaft. I have 112,000 miles on my truck and have completed every service required without question at the dealership purchased from. There is no way a diesel motor crank should brake at 112,000 miles. I have contacted Nissan customer Affairs and am awaiting a reply, however after reading several forums concerning the same failure problem, I decided to voice my complaint at a higher level. I have also have had the power steering system replaced twice under warranty due to power steering Failure. Nissan has stated the repair cost under warranty would be approximately $33,000. I might as well as purchase two of these at the price it will cost me to fix.
Corrective Action:
I took my Titan into the dealership due to a knocking sound in the motor. The same day Nissan service called me and said the motor has to be replaced, that the know is coming from the Crankshaft. I have 112,000 miles on my truck and have completed every service required without question at the dealership purchased from. There is no way a diesel motor crank should brake at 112,000 miles. I have contacted Nissan customer Affairs and am awaiting a reply, however after reading several forums concerning the same failure problem, I decided to voice my complaint at a higher level. I have also have had the power steering system replaced twice under warranty due to power steering Failure. Nissan has stated the repair cost under warranty would be approximately $33,000. I might as well as purchase two of these at the price it will cost me to fix.
Additional Notes:
I took my Titan into the dealership due to a knocking sound in the motor. The same day Nissan service called me and said the motor has to be replaced, that the know is coming from the Crankshaft. I have 112,000 miles on my truck and have completed every service required without question at the dealership purchased from. There is no way a diesel motor crank should brake at 112,000 miles. I have contacted Nissan customer Affairs and am awaiting a reply, however after reading several forums concerning the same failure problem, I decided to voice my complaint at a higher level. I have also have had the power steering system replaced twice under warranty due to power steering Failure. Nissan has stated the repair cost under warranty would be approximately $33,000. I might as well as purchase two of these at the price it will cost me to fix.
Mfg Campaign: 11577854
Recall Date: Mar 17, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving down the Freeway at 70mph, My truck lost power, I was in the fast lane I nearly missed a car due to my truck losing power, I pulled off to the shoulder. I noticed a knocking sound coming from my engine bay, no check engine messages appeared on my dashboard. I turned my engine off because of the noise, and had my car towed home. I have a friend who is a diesel mechanic at a Nissan dealership look at my truck and was told the engine needs to be replaced.
Corrective Action:
I was driving down the Freeway at 70mph, My truck lost power, I was in the fast lane I nearly missed a car due to my truck losing power, I pulled off to the shoulder. I noticed a knocking sound coming from my engine bay, no check engine messages appeared on my dashboard. I turned my engine off because of the noise, and had my car towed home. I have a friend who is a diesel mechanic at a Nissan dealership look at my truck and was told the engine needs to be replaced.
Additional Notes:
I was driving down the Freeway at 70mph, My truck lost power, I was in the fast lane I nearly missed a car due to my truck losing power, I pulled off to the shoulder. I noticed a knocking sound coming from my engine bay, no check engine messages appeared on my dashboard. I turned my engine off because of the noise, and had my car towed home. I have a friend who is a diesel mechanic at a Nissan dealership look at my truck and was told the engine needs to be replaced.
Mfg Campaign: 11574791
Recall Date: Feb 29, 2024
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