Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2015-2016 WRX vehicles manufactured April 10, 2015, to October 21, 2015, and Forester 2.0XT vehicles manufactured April 10, 2015, to October 20, 2015. The turbocharger air intake duct may crack and possibly result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTA-62
Recall Date: Mar 21, 2016
Consumer Complaints
578 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY GETS STUCK IN IGNITION OR AUX POSITION AND WOULD NOT COME OVER AFTER SHIFTING THE LEVER TO PARK POSITION.
Corrective Action:
KEY GETS STUCK IN IGNITION OR AUX POSITION AND WOULD NOT COME OVER AFTER SHIFTING THE LEVER TO PARK POSITION.
Additional Notes:
KEY GETS STUCK IN IGNITION OR AUX POSITION AND WOULD NOT COME OVER AFTER SHIFTING THE LEVER TO PARK POSITION.
Mfg Campaign: 11351980
Recall Date: Aug 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE STOPPED AT A STOPLIGHT AND SMALL OBJECT (NOT A ROCK OR METAL) IMPACTED THE WINDSHIELD. WHICH CREATED A 3IN CRACK TOP OF WINDSHIELD (DRIVER SIDE). IN THE FOLLOWING 30 MINUTES, THE CRACK GREW TO OVER 10 INCHES.
Corrective Action:
WHILE STOPPED AT A STOPLIGHT AND SMALL OBJECT (NOT A ROCK OR METAL) IMPACTED THE WINDSHIELD. WHICH CREATED A 3IN CRACK TOP OF WINDSHIELD (DRIVER SIDE). IN THE FOLLOWING 30 MINUTES, THE CRACK GREW TO OVER 10 INCHES.
Additional Notes:
WHILE STOPPED AT A STOPLIGHT AND SMALL OBJECT (NOT A ROCK OR METAL) IMPACTED THE WINDSHIELD. WHICH CREATED A 3IN CRACK TOP OF WINDSHIELD (DRIVER SIDE). IN THE FOLLOWING 30 MINUTES, THE CRACK GREW TO OVER 10 INCHES.
Mfg Campaign: 11351296
Recall Date: Aug 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
YESTERDAY AM FOUND WINDSHIELD CRACK ON MY 2016 FORESTER. CAR HAD BEEN PARKED ALL NIGHT IN CLEAR WEATHER , AND NO DING OR CRACK WAS PRESENT DAY BEFORE. KNOWING THIS PROBLEM HAS BEEN DOCUMENTED IN OTHER YEARS OF THIS AUTO, FELT IT NECESSARY TO REPORT. PHOTOS SHOW COMPLETE CRACK AND POSSIBLE PLACE OF ORIGIN WHERE WINDSHIELD MEETS BODY BY ROOF.
Corrective Action:
YESTERDAY AM FOUND WINDSHIELD CRACK ON MY 2016 FORESTER. CAR HAD BEEN PARKED ALL NIGHT IN CLEAR WEATHER , AND NO DING OR CRACK WAS PRESENT DAY BEFORE. KNOWING THIS PROBLEM HAS BEEN DOCUMENTED IN OTHER YEARS OF THIS AUTO, FELT IT NECESSARY TO REPORT. PHOTOS SHOW COMPLETE CRACK AND POSSIBLE PLACE OF ORIGIN WHERE WINDSHIELD MEETS BODY BY ROOF.
Additional Notes:
YESTERDAY AM FOUND WINDSHIELD CRACK ON MY 2016 FORESTER. CAR HAD BEEN PARKED ALL NIGHT IN CLEAR WEATHER , AND NO DING OR CRACK WAS PRESENT DAY BEFORE. KNOWING THIS PROBLEM HAS BEEN DOCUMENTED IN OTHER YEARS OF THIS AUTO, FELT IT NECESSARY TO REPORT. PHOTOS SHOW COMPLETE CRACK AND POSSIBLE PLACE OF ORIGIN WHERE WINDSHIELD MEETS BODY BY ROOF.
Mfg Campaign: 11351098
Recall Date: Aug 25, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Corrective Action:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Additional Notes:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Mfg Campaign: 11350630
Recall Date: Aug 21, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Corrective Action:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Additional Notes:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Mfg Campaign: 11350630
Recall Date: Aug 21, 2020
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Corrective Action:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Additional Notes:
PLEASE RECALL THE 2016 SUBARU FORESTER FOR FAILURE OF THE ACCELERATOR AT HIGH SPEEDS. OUR 21-YEAR-OLD DAUGHTER, A NURSING STUDENT, TOOK HER 2016 FORESTER INTO GRAYSON SUBARU IN KNOXVILLE, TN FOR A RECALL SERVICE ON REAR COIL SPRINGS, OIL CHANGE AND TIRE ROTATION. WITHIN AN HOUR OF LEAVING THE SERVICE DEPARTMENT SHE WAS DRIVING 70 MPH ON THE INTERSTATE WHEN HER "LOW FUEL" WARNING LIGHT CAME ON. ACCORDING TO THE SUBARU, THAT MEANS 2.6 GALLONS OF GAS REMAIN. ASSUMING 20 MPG, THAT MEANS SHE COULD DRIVE APPROXIMATELY 52 MILES BEFORE RUNNING OUT OF GAS. WITHIN A MINUTE OF THE LOW FUEL LIGHT COMING ON, THE ACCELERATOR FAILED TO WORK AND ALL THE WARNING LIGHTS CAME ON THE DASH. WHILE TRAVELING AT 70 MPH ON THE INTERSTATE, SHE HAD TO CROSS 3 LANES OF TRAFFIC TO PULL OVER ON THE SHOULDER. VERY SHAKEN AND CRYING, SHE CALLED GRAYSON SUBARU AND THEY SENT A TOW TRUCK. AFTER STEVE KACHELRIE OF GRAYSON'S SERVICE DEPARTMENT ASSESSED THE CAR, HE CONCLUDED, "YOUR DAUGHTER JUST RAN OUT OF GAS. THERE IS NOTHING WE CAN DO OTHER THAN PUT GAS IN THE TANK." WHEN I TOLD HIM THAT THE GAS METER SAID SHE HAD 50 MILES OF DRIVING TO GO BEFORE EMPTY, HE DISMISSED IT AND REPEATED THAT SHE "JUST RAN OUT OF GAS." I RESEARCHED THE 2016 SUBARU FORESTER ON NHTSA.GOV AND FOUND 20 REPORTS OF IDENTICAL INCIDENTS OF THE CAR SHOWING 50-70 MILES TO GO BEFORE EMPTY AND THE ACCELERATOR COMPLETELY FAILING AT HIGH SPEEDS ON THE INTERSTATE AND ALL WARNING LIGHTS LIGHTING UP. WHEN I TOLD GRAYSON SERVICE THAT WAS AN UNACCEPTABLE RESPONSE, THEY REFERRED ME TO THE OWNER OF THE DEALERSHIP, WALTER GRAYSON. HE AGREED TO FULFILL SUBARU'S GUARANTEE TO PAY US THE TRADE-IN VALUE OF THE CAR, $14,800. THE DEALERSHIP SENT US A CHECK FOR THE 2016 SUBARU FORESTER AND WE PURCHASED A NEW TOYOTA.
Mfg Campaign: 11350630
Recall Date: Aug 21, 2020
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED SHORTLY AFTER RECEIVING THE RECALL NOTICE, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A TREE. THE AIRBAG DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JS
Corrective Action:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED SHORTLY AFTER RECEIVING THE RECALL NOTICE, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A TREE. THE AIRBAG DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JS
Additional Notes:
2016 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED SHORTLY AFTER RECEIVING THE RECALL NOTICE, THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION WITH A TREE. THE AIRBAG DID NOT DEPLOY. THE VEHICLE WAS TOTALED. *JS
Mfg Campaign: 11349491
Recall Date: Aug 19, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE KEY WILL NOT COME OUT OF THE IGNITION AFTER CAR HAS BEEN DRIVEN AND CAR IS PARKED. THE FIRST TIME WAS SATURDAY,AUGUST 1. SINCE THEN, IT HAS BEEN HAPPENING ABOUT ONCE EVERY OTHER DAY FOR FIVE DAYS. NOW IT IS HAPPENING AT LEAST ONCE EVERY DAY.
Corrective Action:
THE KEY WILL NOT COME OUT OF THE IGNITION AFTER CAR HAS BEEN DRIVEN AND CAR IS PARKED. THE FIRST TIME WAS SATURDAY,AUGUST 1. SINCE THEN, IT HAS BEEN HAPPENING ABOUT ONCE EVERY OTHER DAY FOR FIVE DAYS. NOW IT IS HAPPENING AT LEAST ONCE EVERY DAY.
Additional Notes:
THE KEY WILL NOT COME OUT OF THE IGNITION AFTER CAR HAS BEEN DRIVEN AND CAR IS PARKED. THE FIRST TIME WAS SATURDAY,AUGUST 1. SINCE THEN, IT HAS BEEN HAPPENING ABOUT ONCE EVERY OTHER DAY FOR FIVE DAYS. NOW IT IS HAPPENING AT LEAST ONCE EVERY DAY.
Mfg Campaign: 11349216
Recall Date: Aug 14, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER PARKED THE 2016 SUBARU FORESTER, THE KEY WAS STUCK AND COULD NOT BE PULLED OUT OF THE KEY CYLINDER. IT HAPPENED EVERY OTHER DAYS.
Corrective Action:
AFTER PARKED THE 2016 SUBARU FORESTER, THE KEY WAS STUCK AND COULD NOT BE PULLED OUT OF THE KEY CYLINDER. IT HAPPENED EVERY OTHER DAYS.
Additional Notes:
AFTER PARKED THE 2016 SUBARU FORESTER, THE KEY WAS STUCK AND COULD NOT BE PULLED OUT OF THE KEY CYLINDER. IT HAPPENED EVERY OTHER DAYS.
Mfg Campaign: 11348375
Recall Date: Aug 10, 2020
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Corrective Action:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Additional Notes:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Mfg Campaign: 11343912
Recall Date: Aug 7, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Corrective Action:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Additional Notes:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Mfg Campaign: 11343912
Recall Date: Aug 7, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Corrective Action:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Additional Notes:
VEHICLE WAS TRAVELING ON HIGHWAY AROUND 70 MPH. LOST POWER TO WHEELS/VEHICLE STALLED WITH NO WARNING. ENGINE REVVED TO HIGH RPM'S WHEN I HIT GAS, AS I COASTED INTO THE GRASSY MEDIAN. I TURNED OFF ENGINE, WAITED FOR A FEW MINUTES. TRIED TO START AGAIN, STARTER WOULD CRANK, BUT ENGINE WOULD NOT START. TOWED VEHICLE TO DEALER THEY WERE ABLE TO START CAR NEXT DAY. NO ERROR CODES IN COMPUTER. HAVE NOTICED THIS ISSUE ON THE SUBARU MESSAGE BOARDS, DEALERSHIP UNABLE TO DIAGNOSE ISSUE NOW. VERY SERIOUS PROBLEM, COULD HAVE BEEN A FATAL ACCIDENT ON HIGHWAY.
Mfg Campaign: 11343912
Recall Date: Aug 7, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE KEY OCASIONALLY GETS STUCK IN THE IGNITION SO THAT YOU CAN'T LEAVE AND LOCK THE CAR. IT HAPPENED SEVERAL TIMES OVER A MONTH BEFORE I PAID TO HAVE IT FIXED.
Corrective Action:
THE KEY OCASIONALLY GETS STUCK IN THE IGNITION SO THAT YOU CAN'T LEAVE AND LOCK THE CAR. IT HAPPENED SEVERAL TIMES OVER A MONTH BEFORE I PAID TO HAVE IT FIXED.
Additional Notes:
THE KEY OCASIONALLY GETS STUCK IN THE IGNITION SO THAT YOU CAN'T LEAVE AND LOCK THE CAR. IT HAPPENED SEVERAL TIMES OVER A MONTH BEFORE I PAID TO HAVE IT FIXED.
Mfg Campaign: 11340455
Recall Date: Jul 20, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THERE IS A LEAK IN THE HEAD GASKET WHICH RUINED A TEMPERATURE GAUGE ($700 TO REPLACE). THE MECHANICS SAY IT IS A DESIGN FLAW AND THERE IS NOTHING I COULD DO TO AVOID THE ISSUE AND IT WILL KEEP HAPPENING UNTIL I FIX THE LEAK.
Corrective Action:
THERE IS A LEAK IN THE HEAD GASKET WHICH RUINED A TEMPERATURE GAUGE ($700 TO REPLACE). THE MECHANICS SAY IT IS A DESIGN FLAW AND THERE IS NOTHING I COULD DO TO AVOID THE ISSUE AND IT WILL KEEP HAPPENING UNTIL I FIX THE LEAK.
Additional Notes:
THERE IS A LEAK IN THE HEAD GASKET WHICH RUINED A TEMPERATURE GAUGE ($700 TO REPLACE). THE MECHANICS SAY IT IS A DESIGN FLAW AND THERE IS NOTHING I COULD DO TO AVOID THE ISSUE AND IT WILL KEEP HAPPENING UNTIL I FIX THE LEAK.
Mfg Campaign: 11339614
Recall Date: Jul 15, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO CAMELBACK SUBARU LOCATED AT 1521 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 680-2495 FOR THE 120,000 MILES VEHICLE INSPECTION. THE CONTACT STATED THAT AFTER PICKING UP THE VEHICLE AND DRIVING AT AN UNDISCLOSED, THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED. THE SAME DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,953.
Corrective Action:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO CAMELBACK SUBARU LOCATED AT 1521 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 680-2495 FOR THE 120,000 MILES VEHICLE INSPECTION. THE CONTACT STATED THAT AFTER PICKING UP THE VEHICLE AND DRIVING AT AN UNDISCLOSED, THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED. THE SAME DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,953.
Additional Notes:
TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO CAMELBACK SUBARU LOCATED AT 1521 E CAMELBACK RD, PHOENIX, AZ 85014, (602) 680-2495 FOR THE 120,000 MILES VEHICLE INSPECTION. THE CONTACT STATED THAT AFTER PICKING UP THE VEHICLE AND DRIVING AT AN UNDISCLOSED, THE TRANSMISSION OVERHEAT WARNING LIGHT ILLUMINATED. THE SAME DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION SOLENOID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,953.
Mfg Campaign: 11338218
Recall Date: Jul 8, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IGNITION KEY WILL NOT DISENGAGE AFTER THE VEHICLE IS PARKED AND THE ENGINE TURNED OFF; VEHICLE HAS A CVT TRANSMISSION.
Corrective Action:
IGNITION KEY WILL NOT DISENGAGE AFTER THE VEHICLE IS PARKED AND THE ENGINE TURNED OFF; VEHICLE HAS A CVT TRANSMISSION.
Additional Notes:
IGNITION KEY WILL NOT DISENGAGE AFTER THE VEHICLE IS PARKED AND THE ENGINE TURNED OFF; VEHICLE HAS A CVT TRANSMISSION.
Mfg Campaign: 11337599
Recall Date: Jul 6, 2020
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Corrective Action:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Additional Notes:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Mfg Campaign: 11337719
Recall Date: Jul 6, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Corrective Action:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Additional Notes:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Mfg Campaign: 11337719
Recall Date: Jul 6, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Corrective Action:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Additional Notes:
SUDDEN ACCELERATION WHILE PARKING. ALL LOW SPEED <5 MPH. CAR WAS IN DRIVE, BRAKING, MADE A HARD LEFT TURN THEN STOPPED. CAR WAS SHIFTED TO REVERSE, MOVED 25 FEET, BRAKE AND STOPPED. CAR WAS SHIFTED TO DRIVE (LOW), APPLIED ACCELERATION (LIGHT), HARD RIGHT TURN, BRAKE APPLIED, CAR ACCELERATED, JUMPED CURB, SHIFTED CAR TO PARK, TURNED OFF IGNITION. RESTARTED CAR, STABILITY CONTROL LIGHT ON, SHIFT WOULD NOT ENGAGE EVEN WITH BRAKE DEPRESSED. REMOVE SHIFT LOCK COVER (SMALL BUTTON NEAR SHIFT) DEPRESSED RELEASE AND MOVE SHIFT TO NEUTRAL AND THEN REVERSE TO BACK OFF CURB. INCIDENT OVER, CAR FUNCTIONED AS DESIGNED AT THIS POINT. FLOOR MATS WERE NOT ANY WHERE NEAR PEDALS, MATS WERE IN THE RETAINERS TO HOLD POSITION. I AM SURE THAT MY FOOT WAS ON THE BRAKE AT THE TIME THE ACCELERATION OCCURRED. IT REMAINED THERE EVEN AFTER THE CAR WAS TURNED OFF BECAUSE I LOOKED AT MY PASSENGER TO SEE IF SHE WAS OK AND THEN LOOKED AT THE POSITION OF MY FOOT, STILL ON BRAKE. THERE WERE NO CODES FLASHING. I BRAKE AND ACCELERATE WITH ONLY MY RIGHT FOOT. CHECKED TO SEE IF THIS IS A PROBLEM AND SAW SEVERAL REPORTS AND ISSUED THIS ONE. TAKING THIS TO MY DEALER WOULD BE A WASTE OF TIME, THEY ALWAYS FIND NOTHING BUT THE MONEY IN MY WALLET. THIS IS SUBARU NUMBER 6 FOR ME.
Mfg Campaign: 11337719
Recall Date: Jul 6, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY IS STUCK IN IGNITION AFTER I COME TO A STOP AND PUT CAR IN PARK AND FIRMLY APPLY EMERGENCY BRAKE. I CAN SOMETIMES START THE CAR AGAIN, PUT IT IN PARK AND PULL THE BRAKE AND THE KEY WILL COME OUT. THIS IS NOT AN ACCEPTABLE SOLUTION.
Corrective Action:
KEY IS STUCK IN IGNITION AFTER I COME TO A STOP AND PUT CAR IN PARK AND FIRMLY APPLY EMERGENCY BRAKE. I CAN SOMETIMES START THE CAR AGAIN, PUT IT IN PARK AND PULL THE BRAKE AND THE KEY WILL COME OUT. THIS IS NOT AN ACCEPTABLE SOLUTION.
Additional Notes:
KEY IS STUCK IN IGNITION AFTER I COME TO A STOP AND PUT CAR IN PARK AND FIRMLY APPLY EMERGENCY BRAKE. I CAN SOMETIMES START THE CAR AGAIN, PUT IT IN PARK AND PULL THE BRAKE AND THE KEY WILL COME OUT. THIS IS NOT AN ACCEPTABLE SOLUTION.
Mfg Campaign: 11331930
Recall Date: Jul 1, 2020
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