Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2014-2016 Forester, 2008-2016 Impreza sedans, 2012-2016 Impreza station wagons, 2008-2014 WRX sedans (including STI), and 2013-2017 Crosstrek vehicles. Exposure to certain contaminants may cause the brake light switch to malfunction, preventing the brake lights from illuminating and also preventing keyless ignition vehicles from starting and CVT/automatic transmissions from being able to be shifted out of Park.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUE-90
Recall Date: Feb 28, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2015-2016 WRX vehicles manufactured April 10, 2015, to October 21, 2015, and Forester 2.0XT vehicles manufactured April 10, 2015, to October 20, 2015. The turbocharger air intake duct may crack and possibly result in an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTA-62
Recall Date: Mar 21, 2016
Consumer Complaints
578 ComplaintsSubaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ON, 2016 FORESTER ENGINE REVVED WHILE ALSO LOSING POWER AND THE LIGHTS ON THE DASH LIT UP. I PULLED OVER TO THE SIDE OF THE HIGHWAY WITH THE CAR STILL RUNNING, I SHUT THE CAR OFF. AFTER A FEW MINUTES, THE ENGINE STARTED FINE BUT THE CAR STILL HAD NO POWER. WAS TOWED TO THE SHOP AND THEY STATED THE CAR RAN OUT OF GAS. THE CAR STATED THERE WERE 30 MILES LEFT TO DRIVE AND THE GAS LIGHT CAME ON 18 MILES PRIOR (AT 50 MILES ESTIMATED LEFT TO DRIVE) . THE SECOND TIME THIS HAPPENED, I RAN OUT OF GAS WITH 50 MILES LEFT TO DRIVE AND ONLY 5 MILES AFTER THE GAS LIGHT CAME ON. I HAVEN'T LET THE CAR GET BELOW 1/4 TANK DUE TO THIS ISSUE. SOMETHING IS NOT READING RIGHT WITH THE FUEL SYSTEM. THE MANUAL SAYS THERE SHOULD BE ROUGHLY 2 GALLONS LEFT IN THE CAR WHEN THE GAS LIGHT COMES ON SO I SHOULD BE ABLE TO AT LEAST GO 40 MILES AT THE BARE MINIMUM. *TR
Corrective Action:
WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ON, 2016 FORESTER ENGINE REVVED WHILE ALSO LOSING POWER AND THE LIGHTS ON THE DASH LIT UP. I PULLED OVER TO THE SIDE OF THE HIGHWAY WITH THE CAR STILL RUNNING, I SHUT THE CAR OFF. AFTER A FEW MINUTES, THE ENGINE STARTED FINE BUT THE CAR STILL HAD NO POWER. WAS TOWED TO THE SHOP AND THEY STATED THE CAR RAN OUT OF GAS. THE CAR STATED THERE WERE 30 MILES LEFT TO DRIVE AND THE GAS LIGHT CAME ON 18 MILES PRIOR (AT 50 MILES ESTIMATED LEFT TO DRIVE) . THE SECOND TIME THIS HAPPENED, I RAN OUT OF GAS WITH 50 MILES LEFT TO DRIVE AND ONLY 5 MILES AFTER THE GAS LIGHT CAME ON. I HAVEN'T LET THE CAR GET BELOW 1/4 TANK DUE TO THIS ISSUE. SOMETHING IS NOT READING RIGHT WITH THE FUEL SYSTEM. THE MANUAL SAYS THERE SHOULD BE ROUGHLY 2 GALLONS LEFT IN THE CAR WHEN THE GAS LIGHT COMES ON SO I SHOULD BE ABLE TO AT LEAST GO 40 MILES AT THE BARE MINIMUM. *TR
Additional Notes:
WHILE DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ON, 2016 FORESTER ENGINE REVVED WHILE ALSO LOSING POWER AND THE LIGHTS ON THE DASH LIT UP. I PULLED OVER TO THE SIDE OF THE HIGHWAY WITH THE CAR STILL RUNNING, I SHUT THE CAR OFF. AFTER A FEW MINUTES, THE ENGINE STARTED FINE BUT THE CAR STILL HAD NO POWER. WAS TOWED TO THE SHOP AND THEY STATED THE CAR RAN OUT OF GAS. THE CAR STATED THERE WERE 30 MILES LEFT TO DRIVE AND THE GAS LIGHT CAME ON 18 MILES PRIOR (AT 50 MILES ESTIMATED LEFT TO DRIVE) . THE SECOND TIME THIS HAPPENED, I RAN OUT OF GAS WITH 50 MILES LEFT TO DRIVE AND ONLY 5 MILES AFTER THE GAS LIGHT CAME ON. I HAVEN'T LET THE CAR GET BELOW 1/4 TANK DUE TO THIS ISSUE. SOMETHING IS NOT READING RIGHT WITH THE FUEL SYSTEM. THE MANUAL SAYS THERE SHOULD BE ROUGHLY 2 GALLONS LEFT IN THE CAR WHEN THE GAS LIGHT COMES ON SO I SHOULD BE ABLE TO AT LEAST GO 40 MILES AT THE BARE MINIMUM. *TR
Mfg Campaign: 11331207
Recall Date: Jun 27, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
IN 2016 WHILE DRIVING ON THE HIGHWAY IT STARTED TO SLEET. THERE WERE NO CARS IN FRONT OF ME. I TURNED ON MY HEATER AND DEFROST AND THE WINDOW POPPED AND CRACKED FROM THE HEATING VENT TO ABOUT 1/2 UP THE WINDOW. OVER THE NEXT FEW MONTHS THE CRACK CONTINUED TO GROW. *TR
Corrective Action:
IN 2016 WHILE DRIVING ON THE HIGHWAY IT STARTED TO SLEET. THERE WERE NO CARS IN FRONT OF ME. I TURNED ON MY HEATER AND DEFROST AND THE WINDOW POPPED AND CRACKED FROM THE HEATING VENT TO ABOUT 1/2 UP THE WINDOW. OVER THE NEXT FEW MONTHS THE CRACK CONTINUED TO GROW. *TR
Additional Notes:
IN 2016 WHILE DRIVING ON THE HIGHWAY IT STARTED TO SLEET. THERE WERE NO CARS IN FRONT OF ME. I TURNED ON MY HEATER AND DEFROST AND THE WINDOW POPPED AND CRACKED FROM THE HEATING VENT TO ABOUT 1/2 UP THE WINDOW. OVER THE NEXT FEW MONTHS THE CRACK CONTINUED TO GROW. *TR
Mfg Campaign: 11330062
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Potential Consequences:
IN 2016 WHILE DRIVING ON THE HIGHWAY IT STARTED TO SLEET. THERE WERE NO CARS IN FRONT OF ME. I TURNED ON MY HEATER AND DEFROST AND THE WINDOW POPPED AND CRACKED FROM THE HEATING VENT TO ABOUT 1/2 UP THE WINDOW. OVER THE NEXT FEW MONTHS THE CRACK CONTINUED TO GROW. *TR
Corrective Action:
IN 2016 WHILE DRIVING ON THE HIGHWAY IT STARTED TO SLEET. THERE WERE NO CARS IN FRONT OF ME. I TURNED ON MY HEATER AND DEFROST AND THE WINDOW POPPED AND CRACKED FROM THE HEATING VENT TO ABOUT 1/2 UP THE WINDOW. OVER THE NEXT FEW MONTHS THE CRACK CONTINUED TO GROW. *TR
Additional Notes:
IN 2016 WHILE DRIVING ON THE HIGHWAY IT STARTED TO SLEET. THERE WERE NO CARS IN FRONT OF ME. I TURNED ON MY HEATER AND DEFROST AND THE WINDOW POPPED AND CRACKED FROM THE HEATING VENT TO ABOUT 1/2 UP THE WINDOW. OVER THE NEXT FEW MONTHS THE CRACK CONTINUED TO GROW. *TR
Mfg Campaign: 11330062
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAD DROPPED MY CAR OFF AT THE SHOP FOR A RECALL. ON THE DRIVE HOME, WHEN I WAS ABOUT 6 MILES FROM THE SHOP, I STOPPED AT A TRAFFIC LIGHT. SUDDENLY MY FRONT WINDOW CRACKED FROM RIGHT ABOVE THE REARVIEW MIRROR DOWN THE CENTER OF THE WINDOW AND THEN OVER TOWARDS THE DRIVER'S SIDE. I'VE ATTACHED A PHOTO OF THE CRACK. THE SHOP REVIEWED THEIR VIDEO OF THE WORK ON THE CAR AND SAID THEY DID NOT SEE ANYTHING THAT HAD STRUCK THE WINDOW. IT WAS A VERY HOT DAY AND I HAD JUST TURNED MY AIR CONDITIONING UP ALL THE WAY RIGHT BEFORE THE WINDOW CRACKED. THE STREET I WAS ON WAS A 4-LANE COUNTY ROAD. *TR
Corrective Action:
I HAD DROPPED MY CAR OFF AT THE SHOP FOR A RECALL. ON THE DRIVE HOME, WHEN I WAS ABOUT 6 MILES FROM THE SHOP, I STOPPED AT A TRAFFIC LIGHT. SUDDENLY MY FRONT WINDOW CRACKED FROM RIGHT ABOVE THE REARVIEW MIRROR DOWN THE CENTER OF THE WINDOW AND THEN OVER TOWARDS THE DRIVER'S SIDE. I'VE ATTACHED A PHOTO OF THE CRACK. THE SHOP REVIEWED THEIR VIDEO OF THE WORK ON THE CAR AND SAID THEY DID NOT SEE ANYTHING THAT HAD STRUCK THE WINDOW. IT WAS A VERY HOT DAY AND I HAD JUST TURNED MY AIR CONDITIONING UP ALL THE WAY RIGHT BEFORE THE WINDOW CRACKED. THE STREET I WAS ON WAS A 4-LANE COUNTY ROAD. *TR
Additional Notes:
I HAD DROPPED MY CAR OFF AT THE SHOP FOR A RECALL. ON THE DRIVE HOME, WHEN I WAS ABOUT 6 MILES FROM THE SHOP, I STOPPED AT A TRAFFIC LIGHT. SUDDENLY MY FRONT WINDOW CRACKED FROM RIGHT ABOVE THE REARVIEW MIRROR DOWN THE CENTER OF THE WINDOW AND THEN OVER TOWARDS THE DRIVER'S SIDE. I'VE ATTACHED A PHOTO OF THE CRACK. THE SHOP REVIEWED THEIR VIDEO OF THE WORK ON THE CAR AND SAID THEY DID NOT SEE ANYTHING THAT HAD STRUCK THE WINDOW. IT WAS A VERY HOT DAY AND I HAD JUST TURNED MY AIR CONDITIONING UP ALL THE WAY RIGHT BEFORE THE WINDOW CRACKED. THE STREET I WAS ON WAS A 4-LANE COUNTY ROAD. *TR
Mfg Campaign: 11330068
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY WILL NOT COME OUT OF IGNITION. THIS STARTED ABOUT 4 MOS AGO. PARK CAR, TURN OFF, BUT KEY WON'T RELEASE AND COME OUT. HAVE TO SOMETIMES RESTART CAR, REVERSE, SLAM INTO PARK. USED TO HEAR A "CLICK" OR LIKE SOMETHING "LOCKED IN", BUT NO LONGER. IT'S GETTING WORSE; CAR IS OUT OF WARRANTY, AND COSTS SEEMS TO BE 500-600 REPAIR. *TR
Corrective Action:
KEY WILL NOT COME OUT OF IGNITION. THIS STARTED ABOUT 4 MOS AGO. PARK CAR, TURN OFF, BUT KEY WON'T RELEASE AND COME OUT. HAVE TO SOMETIMES RESTART CAR, REVERSE, SLAM INTO PARK. USED TO HEAR A "CLICK" OR LIKE SOMETHING "LOCKED IN", BUT NO LONGER. IT'S GETTING WORSE; CAR IS OUT OF WARRANTY, AND COSTS SEEMS TO BE 500-600 REPAIR. *TR
Additional Notes:
KEY WILL NOT COME OUT OF IGNITION. THIS STARTED ABOUT 4 MOS AGO. PARK CAR, TURN OFF, BUT KEY WON'T RELEASE AND COME OUT. HAVE TO SOMETIMES RESTART CAR, REVERSE, SLAM INTO PARK. USED TO HEAR A "CLICK" OR LIKE SOMETHING "LOCKED IN", BUT NO LONGER. IT'S GETTING WORSE; CAR IS OUT OF WARRANTY, AND COSTS SEEMS TO BE 500-600 REPAIR. *TR
Mfg Campaign: 11326919
Recall Date: Jun 2, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE KEY HAS STARTED GETTING STUCK IN THE IGNITION INTERMITTENTLY AFTER TURNING THE MOTOR OFF. SOMETIMES IT TAKES SEVERAL ATTEMPTS INVOLVING TURNING THE MOTOR BACK ON AND PULLING THE KEY OUT AS I'M TURNING THE MOTOR OFF. IT MAY GO A COUPLE OF DAYS AND BE FINE THEN DO IT SEVERAL TIMES IN A ROW. *TR
Corrective Action:
THE KEY HAS STARTED GETTING STUCK IN THE IGNITION INTERMITTENTLY AFTER TURNING THE MOTOR OFF. SOMETIMES IT TAKES SEVERAL ATTEMPTS INVOLVING TURNING THE MOTOR BACK ON AND PULLING THE KEY OUT AS I'M TURNING THE MOTOR OFF. IT MAY GO A COUPLE OF DAYS AND BE FINE THEN DO IT SEVERAL TIMES IN A ROW. *TR
Additional Notes:
THE KEY HAS STARTED GETTING STUCK IN THE IGNITION INTERMITTENTLY AFTER TURNING THE MOTOR OFF. SOMETIMES IT TAKES SEVERAL ATTEMPTS INVOLVING TURNING THE MOTOR BACK ON AND PULLING THE KEY OUT AS I'M TURNING THE MOTOR OFF. IT MAY GO A COUPLE OF DAYS AND BE FINE THEN DO IT SEVERAL TIMES IN A ROW. *TR
Mfg Campaign: 11326779
Recall Date: Jun 1, 2020
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
MY FORESTER ACCELERATES WITHOUT MY KNOWLEDGE. THERE HAVE BEEN INSTANCES WHEN I STOP AT LIGHT AND ADVANCE IT SOMETIMES ACCELERATES MORE THAN I HAVE PRESSED ON GAS. *TR
Corrective Action:
MY FORESTER ACCELERATES WITHOUT MY KNOWLEDGE. THERE HAVE BEEN INSTANCES WHEN I STOP AT LIGHT AND ADVANCE IT SOMETIMES ACCELERATES MORE THAN I HAVE PRESSED ON GAS. *TR
Additional Notes:
MY FORESTER ACCELERATES WITHOUT MY KNOWLEDGE. THERE HAVE BEEN INSTANCES WHEN I STOP AT LIGHT AND ADVANCE IT SOMETIMES ACCELERATES MORE THAN I HAVE PRESSED ON GAS. *TR
Mfg Campaign: 11324790
Recall Date: May 16, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Corrective Action:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Additional Notes:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Mfg Campaign: 11323214
Recall Date: May 4, 2020
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Corrective Action:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Additional Notes:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Mfg Campaign: 11323214
Recall Date: May 4, 2020
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Corrective Action:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Additional Notes:
STEERING WHEEL LOCKED WHILE CAR WAS BEING DRIVEN ON HIGHWAY, CAUSING CAR TO CRASH INTO GUARDRAIL ON MEDIAN, CAUSING EXTENSIVE BENT FRAME OF CAR AND EXTENSIVE BODY DAMAGE, CAUSING CAR TO BE DECLARED A TOTAL LOSS, AND CAUSING NERVE DAMAGE IN THE NECK OF DRIVER.
Mfg Campaign: 11323214
Recall Date: May 4, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I PLACE THE VEHICLE IN PARK I CANT REMOVE MY KEY WITHOUT TURNING IT ON AND BACK OFF A COUPLE TIMES. THIS HAS BEEN GOING ON FOR A MONTH NOW SINCE IF OWNED IT.
Corrective Action:
WHEN I PLACE THE VEHICLE IN PARK I CANT REMOVE MY KEY WITHOUT TURNING IT ON AND BACK OFF A COUPLE TIMES. THIS HAS BEEN GOING ON FOR A MONTH NOW SINCE IF OWNED IT.
Additional Notes:
WHEN I PLACE THE VEHICLE IN PARK I CANT REMOVE MY KEY WITHOUT TURNING IT ON AND BACK OFF A COUPLE TIMES. THIS HAS BEEN GOING ON FOR A MONTH NOW SINCE IF OWNED IT.
Mfg Campaign: 11318532
Recall Date: Mar 17, 2020
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
SUBARU DEALER CHANGED TWO REAR COILS ON MY 2016 FORESTER, WITH 37K MILES, 2/20/2020. ON 2/26/2020 A LOUD BANGING NOISE AT REAR OF VEHICLE. NOTICED OIL SPOTS ON MY DRIVEWAY, AT REAR OF VEHICLE. ON 3/2/20, 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED, I BROUGHT CAR BACK TO DEALER ASKING THEM TO CHECK MY WORK. WAS TOLD THAT THEY COULD NOT STORE THE CAR AND I WOULD HAVE TO RERUN THE NEXT DAY. WORK COMMITMENTS MADE THIS IMPOSSIBLE. THE NEXT TWO DAYS, ON DRIVING TO THE TRAIN, THE BANGING BECAME EXTREMELY LOUD AND I LEFT IT AT A LOCAL MECHANIC, WHO STATED THAT BOTH REAR STRUTS WERE LEAKING. IT IS HIGHLY UNLIKELY THAT BOTH REAR STRUTS WOULD LEAK 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED. THE ASSUMPTION IS THAT THOSE BAD COIL SPRINGS, WHICH WERE REPLACED BY THE DEALER, , CAUSED EXTRA STRESS TO THOSE TWO REAR STRUTS, ON A VEHICLE WITH ONLY 37K MILES, CAUSING BOTH TO FAIL. SHOCKS STRUTS USUALLY NEVER FAIL IN PAIRS. THE VEHICLES IS USED LOCALLY, WITH NO HEAVY OBJECTS IN THE REAR. DEALER SHOULD COMPENSATE THIS OWNER.
Corrective Action:
SUBARU DEALER CHANGED TWO REAR COILS ON MY 2016 FORESTER, WITH 37K MILES, 2/20/2020. ON 2/26/2020 A LOUD BANGING NOISE AT REAR OF VEHICLE. NOTICED OIL SPOTS ON MY DRIVEWAY, AT REAR OF VEHICLE. ON 3/2/20, 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED, I BROUGHT CAR BACK TO DEALER ASKING THEM TO CHECK MY WORK. WAS TOLD THAT THEY COULD NOT STORE THE CAR AND I WOULD HAVE TO RERUN THE NEXT DAY. WORK COMMITMENTS MADE THIS IMPOSSIBLE. THE NEXT TWO DAYS, ON DRIVING TO THE TRAIN, THE BANGING BECAME EXTREMELY LOUD AND I LEFT IT AT A LOCAL MECHANIC, WHO STATED THAT BOTH REAR STRUTS WERE LEAKING. IT IS HIGHLY UNLIKELY THAT BOTH REAR STRUTS WOULD LEAK 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED. THE ASSUMPTION IS THAT THOSE BAD COIL SPRINGS, WHICH WERE REPLACED BY THE DEALER, , CAUSED EXTRA STRESS TO THOSE TWO REAR STRUTS, ON A VEHICLE WITH ONLY 37K MILES, CAUSING BOTH TO FAIL. SHOCKS STRUTS USUALLY NEVER FAIL IN PAIRS. THE VEHICLES IS USED LOCALLY, WITH NO HEAVY OBJECTS IN THE REAR. DEALER SHOULD COMPENSATE THIS OWNER.
Additional Notes:
SUBARU DEALER CHANGED TWO REAR COILS ON MY 2016 FORESTER, WITH 37K MILES, 2/20/2020. ON 2/26/2020 A LOUD BANGING NOISE AT REAR OF VEHICLE. NOTICED OIL SPOTS ON MY DRIVEWAY, AT REAR OF VEHICLE. ON 3/2/20, 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED, I BROUGHT CAR BACK TO DEALER ASKING THEM TO CHECK MY WORK. WAS TOLD THAT THEY COULD NOT STORE THE CAR AND I WOULD HAVE TO RERUN THE NEXT DAY. WORK COMMITMENTS MADE THIS IMPOSSIBLE. THE NEXT TWO DAYS, ON DRIVING TO THE TRAIN, THE BANGING BECAME EXTREMELY LOUD AND I LEFT IT AT A LOCAL MECHANIC, WHO STATED THAT BOTH REAR STRUTS WERE LEAKING. IT IS HIGHLY UNLIKELY THAT BOTH REAR STRUTS WOULD LEAK 11 DAYS AFTER THE COIL SPRINGS WERE REPLACED. THE ASSUMPTION IS THAT THOSE BAD COIL SPRINGS, WHICH WERE REPLACED BY THE DEALER, , CAUSED EXTRA STRESS TO THOSE TWO REAR STRUTS, ON A VEHICLE WITH ONLY 37K MILES, CAUSING BOTH TO FAIL. SHOCKS STRUTS USUALLY NEVER FAIL IN PAIRS. THE VEHICLES IS USED LOCALLY, WITH NO HEAVY OBJECTS IN THE REAR. DEALER SHOULD COMPENSATE THIS OWNER.
Mfg Campaign: 11318332
Recall Date: Mar 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL CHIP IN WINDSHIELD ON HIGHWAY TURNED INTO LARGE CRACK REQUIRING WHOLE WINDSHIELD TO BE REPLACED AND VISION SYSTEM RECALIBRATED.
Corrective Action:
SMALL CHIP IN WINDSHIELD ON HIGHWAY TURNED INTO LARGE CRACK REQUIRING WHOLE WINDSHIELD TO BE REPLACED AND VISION SYSTEM RECALIBRATED.
Additional Notes:
SMALL CHIP IN WINDSHIELD ON HIGHWAY TURNED INTO LARGE CRACK REQUIRING WHOLE WINDSHIELD TO BE REPLACED AND VISION SYSTEM RECALIBRATED.
Mfg Campaign: 11318154
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL CHIP IN WINDSHIELD ON HIGHWAY TURNED INTO LARGE CRACK REQUIRING WHOLE WINDSHIELD TO BE REPLACED AND VISION SYSTEM RECALIBRATED. THIS IS THE SECOND TIME REPLACING THE WINDSHIELD SINCE PURCHASING IT IN 2016
Corrective Action:
SMALL CHIP IN WINDSHIELD ON HIGHWAY TURNED INTO LARGE CRACK REQUIRING WHOLE WINDSHIELD TO BE REPLACED AND VISION SYSTEM RECALIBRATED. THIS IS THE SECOND TIME REPLACING THE WINDSHIELD SINCE PURCHASING IT IN 2016
Additional Notes:
SMALL CHIP IN WINDSHIELD ON HIGHWAY TURNED INTO LARGE CRACK REQUIRING WHOLE WINDSHIELD TO BE REPLACED AND VISION SYSTEM RECALIBRATED. THIS IS THE SECOND TIME REPLACING THE WINDSHIELD SINCE PURCHASING IT IN 2016
Mfg Campaign: 11318155
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED OVER NIGHT. DID SEE SMALL ROCK IMPACT BUT WEIRD WINDSHIELD CRACKED ALL THE WAY UP OVER NIGHT.
Corrective Action:
WINDSHIELD CRACKED OVER NIGHT. DID SEE SMALL ROCK IMPACT BUT WEIRD WINDSHIELD CRACKED ALL THE WAY UP OVER NIGHT.
Additional Notes:
WINDSHIELD CRACKED OVER NIGHT. DID SEE SMALL ROCK IMPACT BUT WEIRD WINDSHIELD CRACKED ALL THE WAY UP OVER NIGHT.
Mfg Campaign: 11318018
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
RUNNING IN MY 2016 SUBARU FORESTER AT 70 MPH ON CROWDED INTERSTATE HIGHWAY IN TEXAS AND ALL POWER WAS LOST. NO WARNING, NO WARNING LIGHTS, NOTHING...JUST LOST ALL POWER AND SHOT OFF WHILE DRIVING. . CAR ROLLED TO A STOP AND THEN I HAD IT TOWED. RESTARTED AFTER A WHILE AND DROVE FINE. SAW A LOT OF COMMENTS ONLINE FOR A CURRENT SUBARU RECALL THAT HAS EXACTLY THE SAME SYMPTOMS, BUT FOR THE 2019 YEAR FORESTER. SUBARU RECALL ITEM: WUW-08 AND ALSO NOTES AS RECALL #: 19V856000 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV). DEALER DOEN'T WANT TO TOUCH IT SR INCE IT'S A DIFFERENT MODEL YEAR. COULD BE VERY DANGEROUS.
Corrective Action:
RUNNING IN MY 2016 SUBARU FORESTER AT 70 MPH ON CROWDED INTERSTATE HIGHWAY IN TEXAS AND ALL POWER WAS LOST. NO WARNING, NO WARNING LIGHTS, NOTHING...JUST LOST ALL POWER AND SHOT OFF WHILE DRIVING. . CAR ROLLED TO A STOP AND THEN I HAD IT TOWED. RESTARTED AFTER A WHILE AND DROVE FINE. SAW A LOT OF COMMENTS ONLINE FOR A CURRENT SUBARU RECALL THAT HAS EXACTLY THE SAME SYMPTOMS, BUT FOR THE 2019 YEAR FORESTER. SUBARU RECALL ITEM: WUW-08 AND ALSO NOTES AS RECALL #: 19V856000 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV). DEALER DOEN'T WANT TO TOUCH IT SR INCE IT'S A DIFFERENT MODEL YEAR. COULD BE VERY DANGEROUS.
Additional Notes:
RUNNING IN MY 2016 SUBARU FORESTER AT 70 MPH ON CROWDED INTERSTATE HIGHWAY IN TEXAS AND ALL POWER WAS LOST. NO WARNING, NO WARNING LIGHTS, NOTHING...JUST LOST ALL POWER AND SHOT OFF WHILE DRIVING. . CAR ROLLED TO A STOP AND THEN I HAD IT TOWED. RESTARTED AFTER A WHILE AND DROVE FINE. SAW A LOT OF COMMENTS ONLINE FOR A CURRENT SUBARU RECALL THAT HAS EXACTLY THE SAME SYMPTOMS, BUT FOR THE 2019 YEAR FORESTER. SUBARU RECALL ITEM: WUW-08 AND ALSO NOTES AS RECALL #: 19V856000 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV). DEALER DOEN'T WANT TO TOUCH IT SR INCE IT'S A DIFFERENT MODEL YEAR. COULD BE VERY DANGEROUS.
Mfg Campaign: 11317777
Recall Date: Mar 12, 2020
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
AROUND 75K MILES, THE "AT TEMP" LIGHT BEGAN TO APPEAR WHEN DRIVING THE CAR FOR MORE THAN 35-40 MINUTES ON THE HIGHWAY AT CONTINUOUS SPEEDS. NO CODE WAS STORED WHEN IT WAS BROUGHT TO THE DEALERSHIP. I HAVE PICTURES OF THIS LIGHT BEING ON NUMEROUS TIMES. THIS HAPPENED BETWEEN MAY 2019-AUGUST 2019 THEN THE VEHICLE BEGAN TO SHUDDER WHEN COMING TO A COMPLETE STOP, WITH OCCASIONAL STALLS/SHUTDOWNS. NO LIGHTS WOULD COME OUT DURING SHUDDER OR STALL. THIS HAPPENED BETWEEN MAY 2019-FEBRUARY 2020 AT 98K, VEHICLE BEGAN TO JERK AND SHUDDER DURING SHIFTING, AROUND 2500RPM UPON ACCELERATION. I HAD A TRANSMISSION SERVICE/ CVT FLUID CHANGE DONE AT 90K AT JOHNSTON'S SUBARU IN MIDDLETOWN, NY. TRANSMISSION SERVICE WAS DONE 2/3/2020
Corrective Action:
AROUND 75K MILES, THE "AT TEMP" LIGHT BEGAN TO APPEAR WHEN DRIVING THE CAR FOR MORE THAN 35-40 MINUTES ON THE HIGHWAY AT CONTINUOUS SPEEDS. NO CODE WAS STORED WHEN IT WAS BROUGHT TO THE DEALERSHIP. I HAVE PICTURES OF THIS LIGHT BEING ON NUMEROUS TIMES. THIS HAPPENED BETWEEN MAY 2019-AUGUST 2019 THEN THE VEHICLE BEGAN TO SHUDDER WHEN COMING TO A COMPLETE STOP, WITH OCCASIONAL STALLS/SHUTDOWNS. NO LIGHTS WOULD COME OUT DURING SHUDDER OR STALL. THIS HAPPENED BETWEEN MAY 2019-FEBRUARY 2020 AT 98K, VEHICLE BEGAN TO JERK AND SHUDDER DURING SHIFTING, AROUND 2500RPM UPON ACCELERATION. I HAD A TRANSMISSION SERVICE/ CVT FLUID CHANGE DONE AT 90K AT JOHNSTON'S SUBARU IN MIDDLETOWN, NY. TRANSMISSION SERVICE WAS DONE 2/3/2020
Additional Notes:
AROUND 75K MILES, THE "AT TEMP" LIGHT BEGAN TO APPEAR WHEN DRIVING THE CAR FOR MORE THAN 35-40 MINUTES ON THE HIGHWAY AT CONTINUOUS SPEEDS. NO CODE WAS STORED WHEN IT WAS BROUGHT TO THE DEALERSHIP. I HAVE PICTURES OF THIS LIGHT BEING ON NUMEROUS TIMES. THIS HAPPENED BETWEEN MAY 2019-AUGUST 2019 THEN THE VEHICLE BEGAN TO SHUDDER WHEN COMING TO A COMPLETE STOP, WITH OCCASIONAL STALLS/SHUTDOWNS. NO LIGHTS WOULD COME OUT DURING SHUDDER OR STALL. THIS HAPPENED BETWEEN MAY 2019-FEBRUARY 2020 AT 98K, VEHICLE BEGAN TO JERK AND SHUDDER DURING SHIFTING, AROUND 2500RPM UPON ACCELERATION. I HAD A TRANSMISSION SERVICE/ CVT FLUID CHANGE DONE AT 90K AT JOHNSTON'S SUBARU IN MIDDLETOWN, NY. TRANSMISSION SERVICE WAS DONE 2/3/2020
Mfg Campaign: 11316297
Recall Date: Mar 5, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
AROUND 75K MILES, THE "AT TEMP" LIGHT BEGAN TO APPEAR WHEN DRIVING THE CAR FOR MORE THAN 35-40 MINUTES ON THE HIGHWAY AT CONTINUOUS SPEEDS. NO CODE WAS STORED WHEN IT WAS BROUGHT TO THE DEALERSHIP. I HAVE PICTURES OF THIS LIGHT BEING ON NUMEROUS TIMES. THIS HAPPENED BETWEEN MAY 2019-AUGUST 2019 THEN THE VEHICLE BEGAN TO SHUDDER WHEN COMING TO A COMPLETE STOP, WITH OCCASIONAL STALLS/SHUTDOWNS. NO LIGHTS WOULD COME OUT DURING SHUDDER OR STALL. THIS HAPPENED BETWEEN MAY 2019-FEBRUARY 2020 AT 98K, VEHICLE BEGAN TO JERK AND SHUDDER DURING SHIFTING, AROUND 2500RPM UPON ACCELERATION. I HAD A TRANSMISSION SERVICE/ CVT FLUID CHANGE DONE AT 90K AT JOHNSTON'S SUBARU IN MIDDLETOWN, NY. TRANSMISSION SERVICE WAS DONE 2/3/2020
Corrective Action:
AROUND 75K MILES, THE "AT TEMP" LIGHT BEGAN TO APPEAR WHEN DRIVING THE CAR FOR MORE THAN 35-40 MINUTES ON THE HIGHWAY AT CONTINUOUS SPEEDS. NO CODE WAS STORED WHEN IT WAS BROUGHT TO THE DEALERSHIP. I HAVE PICTURES OF THIS LIGHT BEING ON NUMEROUS TIMES. THIS HAPPENED BETWEEN MAY 2019-AUGUST 2019 THEN THE VEHICLE BEGAN TO SHUDDER WHEN COMING TO A COMPLETE STOP, WITH OCCASIONAL STALLS/SHUTDOWNS. NO LIGHTS WOULD COME OUT DURING SHUDDER OR STALL. THIS HAPPENED BETWEEN MAY 2019-FEBRUARY 2020 AT 98K, VEHICLE BEGAN TO JERK AND SHUDDER DURING SHIFTING, AROUND 2500RPM UPON ACCELERATION. I HAD A TRANSMISSION SERVICE/ CVT FLUID CHANGE DONE AT 90K AT JOHNSTON'S SUBARU IN MIDDLETOWN, NY. TRANSMISSION SERVICE WAS DONE 2/3/2020
Additional Notes:
AROUND 75K MILES, THE "AT TEMP" LIGHT BEGAN TO APPEAR WHEN DRIVING THE CAR FOR MORE THAN 35-40 MINUTES ON THE HIGHWAY AT CONTINUOUS SPEEDS. NO CODE WAS STORED WHEN IT WAS BROUGHT TO THE DEALERSHIP. I HAVE PICTURES OF THIS LIGHT BEING ON NUMEROUS TIMES. THIS HAPPENED BETWEEN MAY 2019-AUGUST 2019 THEN THE VEHICLE BEGAN TO SHUDDER WHEN COMING TO A COMPLETE STOP, WITH OCCASIONAL STALLS/SHUTDOWNS. NO LIGHTS WOULD COME OUT DURING SHUDDER OR STALL. THIS HAPPENED BETWEEN MAY 2019-FEBRUARY 2020 AT 98K, VEHICLE BEGAN TO JERK AND SHUDDER DURING SHIFTING, AROUND 2500RPM UPON ACCELERATION. I HAD A TRANSMISSION SERVICE/ CVT FLUID CHANGE DONE AT 90K AT JOHNSTON'S SUBARU IN MIDDLETOWN, NY. TRANSMISSION SERVICE WAS DONE 2/3/2020
Mfg Campaign: 11316297
Recall Date: Mar 5, 2020
Subaru Of America, Inc.
Defect Description:
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Potential Consequences:
THE VEHICLE BEGAN SHOWING SYMPTOMS OF A FAULTY "OCCUPANT DETECTION SYSTEM". THE INDICATOR WOULD CHANGE FROM ON TO OFF RANDOMLY. THEN THERE WAS AN OFFICIAL RECALL, BUT NO FIX WAS AVAILABLE AND THEY INSTRUCTED TO WAIT UNTIL THE DEALERS CONTACTED US. A COUPLE OF MONTHS, TIRED OF WAITING TO BE ABLE TO USE THE FRONT SEAT OF THE CAR, I CALLED SUBARU OF AMERICA. THEY TOLD ME THE REPLACEMENT WAS AVAILABLE. DEALER HAD TO GET PARTS AND INSTALLED IT. IT SEEMS NOW IT STILL DOES NOT WORK UNDER OUR TYPICAL USE CASE. WE FOUND OUT WHAT APPEARS TO BE THE CAUSE. A DIFFERENT OCCUPANCY DETECTION SENSOR IN THE REPLACEMENT WORKS USING AN "ELECTROSTATIC" METHOD. MY WIFE WAS USING A STANDARD RELATIVELY THIN SEAT CUSHION THAT APPARENTLY PREVENTS THE NEW SENSOR FROM WORKING. I BELIEVE THIS IS A SIGNIFICANT LIABILITY TO AUTOMOBILE PASSENGERS WHO DRIVE IN CARS EQUIPPED WITH SUCH EQUIPMENT. NOWHERE IN THE MANUAL (OR THE RECALL PAPERWORKS) IS THERE A NOTE TO NOT USE A SEAT CUSHION OF ANY KIND. IT ALSO WOULD NOT BE INTUITIVE TO THINK THIS WOULD BE A HAZARD FROM A PASSENGERS PERSPECTIVE. YOU COULD HAVE AN IMPALE SETTING ON THE CAR THAT JUST ENDS IT FOR YOU (FOR THOSE NO HELMET BIKERS). IT WOULD SIMILARLY BE DEEMED ACCEPTABLE, SO LONG AS THERE IS AN INDICATOR LIGHT THAT SAYS "IMPALER ACTIVE" FOR PEOPLE GET TO IMPALED BY THE VEHICLE WHEN THE AI SYSTEM GATHERS THEIR PREFERENCE IS DNR IN AN ACCIDENT VIA THEIR MUSIC SELECTION. MANY PEOPLE WOULDNT THINK TO LOOK AT THE AIRBAG ON OR OFF LIGHT. ALSO YOU CAN USE A SEAT CUSHION ON THE DRIVERS SIDE WITHOUT ANY ISSUE WHICH FURTHER CONFUSES THINGS FOR THE GENERAL PUBLIC IN TERMS OF HAVING ANY IDEA THAT A CUSHION IS ENDANGERING THEM. I UNDERSTAND THE NEED TO PROTECT CHILDREN, BUT WHO PUTS THEIR KIDS OR BABY SEATS IN THE FRONT SEAT THESE DAYS? THERE SHOULD BE A WAY TO TURN THE BAG ON OR OFF, OR AT LEAST ON SO THAT YOU CAN OVERRIDE A FAULTY SENSOR
Corrective Action:
THE VEHICLE BEGAN SHOWING SYMPTOMS OF A FAULTY "OCCUPANT DETECTION SYSTEM". THE INDICATOR WOULD CHANGE FROM ON TO OFF RANDOMLY. THEN THERE WAS AN OFFICIAL RECALL, BUT NO FIX WAS AVAILABLE AND THEY INSTRUCTED TO WAIT UNTIL THE DEALERS CONTACTED US. A COUPLE OF MONTHS, TIRED OF WAITING TO BE ABLE TO USE THE FRONT SEAT OF THE CAR, I CALLED SUBARU OF AMERICA. THEY TOLD ME THE REPLACEMENT WAS AVAILABLE. DEALER HAD TO GET PARTS AND INSTALLED IT. IT SEEMS NOW IT STILL DOES NOT WORK UNDER OUR TYPICAL USE CASE. WE FOUND OUT WHAT APPEARS TO BE THE CAUSE. A DIFFERENT OCCUPANCY DETECTION SENSOR IN THE REPLACEMENT WORKS USING AN "ELECTROSTATIC" METHOD. MY WIFE WAS USING A STANDARD RELATIVELY THIN SEAT CUSHION THAT APPARENTLY PREVENTS THE NEW SENSOR FROM WORKING. I BELIEVE THIS IS A SIGNIFICANT LIABILITY TO AUTOMOBILE PASSENGERS WHO DRIVE IN CARS EQUIPPED WITH SUCH EQUIPMENT. NOWHERE IN THE MANUAL (OR THE RECALL PAPERWORKS) IS THERE A NOTE TO NOT USE A SEAT CUSHION OF ANY KIND. IT ALSO WOULD NOT BE INTUITIVE TO THINK THIS WOULD BE A HAZARD FROM A PASSENGERS PERSPECTIVE. YOU COULD HAVE AN IMPALE SETTING ON THE CAR THAT JUST ENDS IT FOR YOU (FOR THOSE NO HELMET BIKERS). IT WOULD SIMILARLY BE DEEMED ACCEPTABLE, SO LONG AS THERE IS AN INDICATOR LIGHT THAT SAYS "IMPALER ACTIVE" FOR PEOPLE GET TO IMPALED BY THE VEHICLE WHEN THE AI SYSTEM GATHERS THEIR PREFERENCE IS DNR IN AN ACCIDENT VIA THEIR MUSIC SELECTION. MANY PEOPLE WOULDNT THINK TO LOOK AT THE AIRBAG ON OR OFF LIGHT. ALSO YOU CAN USE A SEAT CUSHION ON THE DRIVERS SIDE WITHOUT ANY ISSUE WHICH FURTHER CONFUSES THINGS FOR THE GENERAL PUBLIC IN TERMS OF HAVING ANY IDEA THAT A CUSHION IS ENDANGERING THEM. I UNDERSTAND THE NEED TO PROTECT CHILDREN, BUT WHO PUTS THEIR KIDS OR BABY SEATS IN THE FRONT SEAT THESE DAYS? THERE SHOULD BE A WAY TO TURN THE BAG ON OR OFF, OR AT LEAST ON SO THAT YOU CAN OVERRIDE A FAULTY SENSOR
Additional Notes:
THE VEHICLE BEGAN SHOWING SYMPTOMS OF A FAULTY "OCCUPANT DETECTION SYSTEM". THE INDICATOR WOULD CHANGE FROM ON TO OFF RANDOMLY. THEN THERE WAS AN OFFICIAL RECALL, BUT NO FIX WAS AVAILABLE AND THEY INSTRUCTED TO WAIT UNTIL THE DEALERS CONTACTED US. A COUPLE OF MONTHS, TIRED OF WAITING TO BE ABLE TO USE THE FRONT SEAT OF THE CAR, I CALLED SUBARU OF AMERICA. THEY TOLD ME THE REPLACEMENT WAS AVAILABLE. DEALER HAD TO GET PARTS AND INSTALLED IT. IT SEEMS NOW IT STILL DOES NOT WORK UNDER OUR TYPICAL USE CASE. WE FOUND OUT WHAT APPEARS TO BE THE CAUSE. A DIFFERENT OCCUPANCY DETECTION SENSOR IN THE REPLACEMENT WORKS USING AN "ELECTROSTATIC" METHOD. MY WIFE WAS USING A STANDARD RELATIVELY THIN SEAT CUSHION THAT APPARENTLY PREVENTS THE NEW SENSOR FROM WORKING. I BELIEVE THIS IS A SIGNIFICANT LIABILITY TO AUTOMOBILE PASSENGERS WHO DRIVE IN CARS EQUIPPED WITH SUCH EQUIPMENT. NOWHERE IN THE MANUAL (OR THE RECALL PAPERWORKS) IS THERE A NOTE TO NOT USE A SEAT CUSHION OF ANY KIND. IT ALSO WOULD NOT BE INTUITIVE TO THINK THIS WOULD BE A HAZARD FROM A PASSENGERS PERSPECTIVE. YOU COULD HAVE AN IMPALE SETTING ON THE CAR THAT JUST ENDS IT FOR YOU (FOR THOSE NO HELMET BIKERS). IT WOULD SIMILARLY BE DEEMED ACCEPTABLE, SO LONG AS THERE IS AN INDICATOR LIGHT THAT SAYS "IMPALER ACTIVE" FOR PEOPLE GET TO IMPALED BY THE VEHICLE WHEN THE AI SYSTEM GATHERS THEIR PREFERENCE IS DNR IN AN ACCIDENT VIA THEIR MUSIC SELECTION. MANY PEOPLE WOULDNT THINK TO LOOK AT THE AIRBAG ON OR OFF LIGHT. ALSO YOU CAN USE A SEAT CUSHION ON THE DRIVERS SIDE WITHOUT ANY ISSUE WHICH FURTHER CONFUSES THINGS FOR THE GENERAL PUBLIC IN TERMS OF HAVING ANY IDEA THAT A CUSHION IS ENDANGERING THEM. I UNDERSTAND THE NEED TO PROTECT CHILDREN, BUT WHO PUTS THEIR KIDS OR BABY SEATS IN THE FRONT SEAT THESE DAYS? THERE SHOULD BE A WAY TO TURN THE BAG ON OR OFF, OR AT LEAST ON SO THAT YOU CAN OVERRIDE A FAULTY SENSOR
Mfg Campaign: 11315916
Recall Date: Mar 3, 2020
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE VEHICLE BEGAN SHOWING SYMPTOMS OF A FAULTY "OCCUPANT DETECTION SYSTEM". THE INDICATOR WOULD CHANGE FROM ON TO OFF RANDOMLY. THEN THERE WAS AN OFFICIAL RECALL, BUT NO FIX WAS AVAILABLE AND THEY INSTRUCTED TO WAIT UNTIL THE DEALERS CONTACTED US. A COUPLE OF MONTHS, TIRED OF WAITING TO BE ABLE TO USE THE FRONT SEAT OF THE CAR, I CALLED SUBARU OF AMERICA. THEY TOLD ME THE REPLACEMENT WAS AVAILABLE. DEALER HAD TO GET PARTS AND INSTALLED IT. IT SEEMS NOW IT STILL DOES NOT WORK UNDER OUR TYPICAL USE CASE. WE FOUND OUT WHAT APPEARS TO BE THE CAUSE. A DIFFERENT OCCUPANCY DETECTION SENSOR IN THE REPLACEMENT WORKS USING AN "ELECTROSTATIC" METHOD. MY WIFE WAS USING A STANDARD RELATIVELY THIN SEAT CUSHION THAT APPARENTLY PREVENTS THE NEW SENSOR FROM WORKING. I BELIEVE THIS IS A SIGNIFICANT LIABILITY TO AUTOMOBILE PASSENGERS WHO DRIVE IN CARS EQUIPPED WITH SUCH EQUIPMENT. NOWHERE IN THE MANUAL (OR THE RECALL PAPERWORKS) IS THERE A NOTE TO NOT USE A SEAT CUSHION OF ANY KIND. IT ALSO WOULD NOT BE INTUITIVE TO THINK THIS WOULD BE A HAZARD FROM A PASSENGERS PERSPECTIVE. YOU COULD HAVE AN IMPALE SETTING ON THE CAR THAT JUST ENDS IT FOR YOU (FOR THOSE NO HELMET BIKERS). IT WOULD SIMILARLY BE DEEMED ACCEPTABLE, SO LONG AS THERE IS AN INDICATOR LIGHT THAT SAYS "IMPALER ACTIVE" FOR PEOPLE GET TO IMPALED BY THE VEHICLE WHEN THE AI SYSTEM GATHERS THEIR PREFERENCE IS DNR IN AN ACCIDENT VIA THEIR MUSIC SELECTION. MANY PEOPLE WOULDNT THINK TO LOOK AT THE AIRBAG ON OR OFF LIGHT. ALSO YOU CAN USE A SEAT CUSHION ON THE DRIVERS SIDE WITHOUT ANY ISSUE WHICH FURTHER CONFUSES THINGS FOR THE GENERAL PUBLIC IN TERMS OF HAVING ANY IDEA THAT A CUSHION IS ENDANGERING THEM. I UNDERSTAND THE NEED TO PROTECT CHILDREN, BUT WHO PUTS THEIR KIDS OR BABY SEATS IN THE FRONT SEAT THESE DAYS? THERE SHOULD BE A WAY TO TURN THE BAG ON OR OFF, OR AT LEAST ON SO THAT YOU CAN OVERRIDE A FAULTY SENSOR
Corrective Action:
THE VEHICLE BEGAN SHOWING SYMPTOMS OF A FAULTY "OCCUPANT DETECTION SYSTEM". THE INDICATOR WOULD CHANGE FROM ON TO OFF RANDOMLY. THEN THERE WAS AN OFFICIAL RECALL, BUT NO FIX WAS AVAILABLE AND THEY INSTRUCTED TO WAIT UNTIL THE DEALERS CONTACTED US. A COUPLE OF MONTHS, TIRED OF WAITING TO BE ABLE TO USE THE FRONT SEAT OF THE CAR, I CALLED SUBARU OF AMERICA. THEY TOLD ME THE REPLACEMENT WAS AVAILABLE. DEALER HAD TO GET PARTS AND INSTALLED IT. IT SEEMS NOW IT STILL DOES NOT WORK UNDER OUR TYPICAL USE CASE. WE FOUND OUT WHAT APPEARS TO BE THE CAUSE. A DIFFERENT OCCUPANCY DETECTION SENSOR IN THE REPLACEMENT WORKS USING AN "ELECTROSTATIC" METHOD. MY WIFE WAS USING A STANDARD RELATIVELY THIN SEAT CUSHION THAT APPARENTLY PREVENTS THE NEW SENSOR FROM WORKING. I BELIEVE THIS IS A SIGNIFICANT LIABILITY TO AUTOMOBILE PASSENGERS WHO DRIVE IN CARS EQUIPPED WITH SUCH EQUIPMENT. NOWHERE IN THE MANUAL (OR THE RECALL PAPERWORKS) IS THERE A NOTE TO NOT USE A SEAT CUSHION OF ANY KIND. IT ALSO WOULD NOT BE INTUITIVE TO THINK THIS WOULD BE A HAZARD FROM A PASSENGERS PERSPECTIVE. YOU COULD HAVE AN IMPALE SETTING ON THE CAR THAT JUST ENDS IT FOR YOU (FOR THOSE NO HELMET BIKERS). IT WOULD SIMILARLY BE DEEMED ACCEPTABLE, SO LONG AS THERE IS AN INDICATOR LIGHT THAT SAYS "IMPALER ACTIVE" FOR PEOPLE GET TO IMPALED BY THE VEHICLE WHEN THE AI SYSTEM GATHERS THEIR PREFERENCE IS DNR IN AN ACCIDENT VIA THEIR MUSIC SELECTION. MANY PEOPLE WOULDNT THINK TO LOOK AT THE AIRBAG ON OR OFF LIGHT. ALSO YOU CAN USE A SEAT CUSHION ON THE DRIVERS SIDE WITHOUT ANY ISSUE WHICH FURTHER CONFUSES THINGS FOR THE GENERAL PUBLIC IN TERMS OF HAVING ANY IDEA THAT A CUSHION IS ENDANGERING THEM. I UNDERSTAND THE NEED TO PROTECT CHILDREN, BUT WHO PUTS THEIR KIDS OR BABY SEATS IN THE FRONT SEAT THESE DAYS? THERE SHOULD BE A WAY TO TURN THE BAG ON OR OFF, OR AT LEAST ON SO THAT YOU CAN OVERRIDE A FAULTY SENSOR
Additional Notes:
THE VEHICLE BEGAN SHOWING SYMPTOMS OF A FAULTY "OCCUPANT DETECTION SYSTEM". THE INDICATOR WOULD CHANGE FROM ON TO OFF RANDOMLY. THEN THERE WAS AN OFFICIAL RECALL, BUT NO FIX WAS AVAILABLE AND THEY INSTRUCTED TO WAIT UNTIL THE DEALERS CONTACTED US. A COUPLE OF MONTHS, TIRED OF WAITING TO BE ABLE TO USE THE FRONT SEAT OF THE CAR, I CALLED SUBARU OF AMERICA. THEY TOLD ME THE REPLACEMENT WAS AVAILABLE. DEALER HAD TO GET PARTS AND INSTALLED IT. IT SEEMS NOW IT STILL DOES NOT WORK UNDER OUR TYPICAL USE CASE. WE FOUND OUT WHAT APPEARS TO BE THE CAUSE. A DIFFERENT OCCUPANCY DETECTION SENSOR IN THE REPLACEMENT WORKS USING AN "ELECTROSTATIC" METHOD. MY WIFE WAS USING A STANDARD RELATIVELY THIN SEAT CUSHION THAT APPARENTLY PREVENTS THE NEW SENSOR FROM WORKING. I BELIEVE THIS IS A SIGNIFICANT LIABILITY TO AUTOMOBILE PASSENGERS WHO DRIVE IN CARS EQUIPPED WITH SUCH EQUIPMENT. NOWHERE IN THE MANUAL (OR THE RECALL PAPERWORKS) IS THERE A NOTE TO NOT USE A SEAT CUSHION OF ANY KIND. IT ALSO WOULD NOT BE INTUITIVE TO THINK THIS WOULD BE A HAZARD FROM A PASSENGERS PERSPECTIVE. YOU COULD HAVE AN IMPALE SETTING ON THE CAR THAT JUST ENDS IT FOR YOU (FOR THOSE NO HELMET BIKERS). IT WOULD SIMILARLY BE DEEMED ACCEPTABLE, SO LONG AS THERE IS AN INDICATOR LIGHT THAT SAYS "IMPALER ACTIVE" FOR PEOPLE GET TO IMPALED BY THE VEHICLE WHEN THE AI SYSTEM GATHERS THEIR PREFERENCE IS DNR IN AN ACCIDENT VIA THEIR MUSIC SELECTION. MANY PEOPLE WOULDNT THINK TO LOOK AT THE AIRBAG ON OR OFF LIGHT. ALSO YOU CAN USE A SEAT CUSHION ON THE DRIVERS SIDE WITHOUT ANY ISSUE WHICH FURTHER CONFUSES THINGS FOR THE GENERAL PUBLIC IN TERMS OF HAVING ANY IDEA THAT A CUSHION IS ENDANGERING THEM. I UNDERSTAND THE NEED TO PROTECT CHILDREN, BUT WHO PUTS THEIR KIDS OR BABY SEATS IN THE FRONT SEAT THESE DAYS? THERE SHOULD BE A WAY TO TURN THE BAG ON OR OFF, OR AT LEAST ON SO THAT YOU CAN OVERRIDE A FAULTY SENSOR
Mfg Campaign: 11315916
Recall Date: Mar 3, 2020
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