Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owned a 2017 Subaru Forester. The contact stated while driving approximately 30 mph and making a turn, the vehicle hydroplaned as the contact lost control of the vehicle. The contact stated that the vehicle inadvertently accelerated while hydroplaning going across 3 lanes of oncoming traffic and hit a curve. The contact stated that the front driver's side tire detached from the vehicle. No one was injured, and a police report was filed. The vehicle was towed to a local tow lot where it was deemed as a total loss. The manufacturer was not informed of the failure. The failure mileage was 28,959.
Corrective Action:
The contact owned a 2017 Subaru Forester. The contact stated while driving approximately 30 mph and making a turn, the vehicle hydroplaned as the contact lost control of the vehicle. The contact stated that the vehicle inadvertently accelerated while hydroplaning going across 3 lanes of oncoming traffic and hit a curve. The contact stated that the front driver's side tire detached from the vehicle. No one was injured, and a police report was filed. The vehicle was towed to a local tow lot where it was deemed as a total loss. The manufacturer was not informed of the failure. The failure mileage was 28,959.
Additional Notes:
The contact owned a 2017 Subaru Forester. The contact stated while driving approximately 30 mph and making a turn, the vehicle hydroplaned as the contact lost control of the vehicle. The contact stated that the vehicle inadvertently accelerated while hydroplaning going across 3 lanes of oncoming traffic and hit a curve. The contact stated that the front driver's side tire detached from the vehicle. No one was injured, and a police report was filed. The vehicle was towed to a local tow lot where it was deemed as a total loss. The manufacturer was not informed of the failure. The failure mileage was 28,959.
Mfg Campaign: 11436842
Recall Date: Oct 14, 2021
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owned a 2017 Subaru Forester. The contact stated while driving approximately 30 mph and making a turn, the vehicle hydroplaned as the contact lost control of the vehicle. The contact stated that the vehicle inadvertently accelerated while hydroplaning going across 3 lanes of oncoming traffic and hit a curve. The contact stated that the front driver's side tire detached from the vehicle. No one was injured, and a police report was filed. The vehicle was towed to a local tow lot where it was deemed as a total loss. The manufacturer was not informed of the failure. The failure mileage was 28,959.
Corrective Action:
The contact owned a 2017 Subaru Forester. The contact stated while driving approximately 30 mph and making a turn, the vehicle hydroplaned as the contact lost control of the vehicle. The contact stated that the vehicle inadvertently accelerated while hydroplaning going across 3 lanes of oncoming traffic and hit a curve. The contact stated that the front driver's side tire detached from the vehicle. No one was injured, and a police report was filed. The vehicle was towed to a local tow lot where it was deemed as a total loss. The manufacturer was not informed of the failure. The failure mileage was 28,959.
Additional Notes:
The contact owned a 2017 Subaru Forester. The contact stated while driving approximately 30 mph and making a turn, the vehicle hydroplaned as the contact lost control of the vehicle. The contact stated that the vehicle inadvertently accelerated while hydroplaning going across 3 lanes of oncoming traffic and hit a curve. The contact stated that the front driver's side tire detached from the vehicle. No one was injured, and a police report was filed. The vehicle was towed to a local tow lot where it was deemed as a total loss. The manufacturer was not informed of the failure. The failure mileage was 28,959.
Mfg Campaign: 11436842
Recall Date: Oct 14, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Frequently, when I put the car in park and try to turn the key to off, it gets stuck. At this point you have to move the shifter into and out of gear many times to try to get the key to go to off. Sometimes the key will not go to off so you need to leave the key in the ignition. This is dangerous because the car can still be shifted into neutral and move at this point.
Corrective Action:
Frequently, when I put the car in park and try to turn the key to off, it gets stuck. At this point you have to move the shifter into and out of gear many times to try to get the key to go to off. Sometimes the key will not go to off so you need to leave the key in the ignition. This is dangerous because the car can still be shifted into neutral and move at this point.
Additional Notes:
Frequently, when I put the car in park and try to turn the key to off, it gets stuck. At this point you have to move the shifter into and out of gear many times to try to get the key to go to off. Sometimes the key will not go to off so you need to leave the key in the ignition. This is dangerous because the car can still be shifted into neutral and move at this point.
Mfg Campaign: 11436692
Recall Date: Oct 13, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated that while attempting to shift gear into reverse, the vehicle made a strange noise, then lunged forward inadvertently. The vehicle's front driver-side tire ran over the contact's daughter's upper legs. The contact's daughter received medical attention on the scene for injuries sustained to her legs and was now receiving physical therapy. A police report was filed. The vehicle was appraised by the insurance company for front-end damage and was repaired by an auto collision center. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 90,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated that while attempting to shift gear into reverse, the vehicle made a strange noise, then lunged forward inadvertently. The vehicle's front driver-side tire ran over the contact's daughter's upper legs. The contact's daughter received medical attention on the scene for injuries sustained to her legs and was now receiving physical therapy. A police report was filed. The vehicle was appraised by the insurance company for front-end damage and was repaired by an auto collision center. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 90,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated that while attempting to shift gear into reverse, the vehicle made a strange noise, then lunged forward inadvertently. The vehicle's front driver-side tire ran over the contact's daughter's upper legs. The contact's daughter received medical attention on the scene for injuries sustained to her legs and was now receiving physical therapy. A police report was filed. The vehicle was appraised by the insurance company for front-end damage and was repaired by an auto collision center. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 90,000. The VIN was not available.
Mfg Campaign: 11435400
Recall Date: Oct 4, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Parasitic drag in Subaru Forester caused battery to die. Managed to get it jump started minutes before a downpour. Almost left my daughter and my wife stranded. A quick Google search showed this is a common enough problem amongst Subaru models so I decided to file a complaint as well
Corrective Action:
Parasitic drag in Subaru Forester caused battery to die. Managed to get it jump started minutes before a downpour. Almost left my daughter and my wife stranded. A quick Google search showed this is a common enough problem amongst Subaru models so I decided to file a complaint as well
Additional Notes:
Parasitic drag in Subaru Forester caused battery to die. Managed to get it jump started minutes before a downpour. Almost left my daughter and my wife stranded. A quick Google search showed this is a common enough problem amongst Subaru models so I decided to file a complaint as well
Mfg Campaign: 11434792
Recall Date: Sep 28, 2021
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
My vehicle was involved in a five car accident where is was completely destroyed and flipped upside and the two front airbags never deployed which caused head, back, and neck injuries to the two passengers that were in the two front seats. There was a recall on the the passenger front air bag which supposedly got fixed by Palm Springs subaru on July 13, 2020. This recall air bag never deployed during or after the major accident. I contacted the Subaru of America which they supposedly did an investigation on why the two front airbags did not deployed and they stated that there was not malfunction on either airbags which is hard to believe because my car was unrepairable because of the severe damages due to the accident. I would like this to be taken into consideration.
Corrective Action:
My vehicle was involved in a five car accident where is was completely destroyed and flipped upside and the two front airbags never deployed which caused head, back, and neck injuries to the two passengers that were in the two front seats. There was a recall on the the passenger front air bag which supposedly got fixed by Palm Springs subaru on July 13, 2020. This recall air bag never deployed during or after the major accident. I contacted the Subaru of America which they supposedly did an investigation on why the two front airbags did not deployed and they stated that there was not malfunction on either airbags which is hard to believe because my car was unrepairable because of the severe damages due to the accident. I would like this to be taken into consideration.
Additional Notes:
My vehicle was involved in a five car accident where is was completely destroyed and flipped upside and the two front airbags never deployed which caused head, back, and neck injuries to the two passengers that were in the two front seats. There was a recall on the the passenger front air bag which supposedly got fixed by Palm Springs subaru on July 13, 2020. This recall air bag never deployed during or after the major accident. I contacted the Subaru of America which they supposedly did an investigation on why the two front airbags did not deployed and they stated that there was not malfunction on either airbags which is hard to believe because my car was unrepairable because of the severe damages due to the accident. I would like this to be taken into consideration.
Mfg Campaign: 11434793
Recall Date: Sep 28, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was pulling into a parellel parking space, braking to slow to a stop when my car surged froward inspite of increased and continued braking and hit the car in front of me. The collision is what stopped the car. My Subaru Forester is very damaged (bumper, lights, and frame rail) and the car in front also had extensive damage. My safety and the safety of the neigbhorhood cars, pedestrians and homes was at risk given my car was unstoppable despite braking. I couldn't understand what happened so I did an internet search for acceleration while braking and many articles came up reguarding several Subaru models (including mine) of "sudden unintended acceleration" issues. What was described was exactly what I experienced. There are several class action lawsuits in the works as Subaru has not taken any responsibility. No dashboard warning lights came on before or after the crash. I took the car to the Subaru dealer I purshased it from. At first they said there would be a 250. dollar diagnostic fee. When I picked it up they said there was an ECM (Engine Control Module) update and they performed it on my car. The update was designed "to address problems" like those I described. The clerk would not elaborate, was very vague and would say nothing beyond that except he didn't know if the update would fix the problem-that we would just have to wait and see. I explained that if it happened again it could have catastrophic consequences, he had nothing to say. He waived the service fee. I got the impression Subaru didn't want to say much because they would be responsible. By waiving the fee they hoped I would just go away. I am left with: a severely damaged car, as is my neighbor's, an accident that looks to be my fault-when in fact it is Subaru's fault, a large deductable to pay, a point on my lisence and increased insurance rates, and a car I have no faith in. This should not be on my driving record. Subaru should be found responsible.
Corrective Action:
I was pulling into a parellel parking space, braking to slow to a stop when my car surged froward inspite of increased and continued braking and hit the car in front of me. The collision is what stopped the car. My Subaru Forester is very damaged (bumper, lights, and frame rail) and the car in front also had extensive damage. My safety and the safety of the neigbhorhood cars, pedestrians and homes was at risk given my car was unstoppable despite braking. I couldn't understand what happened so I did an internet search for acceleration while braking and many articles came up reguarding several Subaru models (including mine) of "sudden unintended acceleration" issues. What was described was exactly what I experienced. There are several class action lawsuits in the works as Subaru has not taken any responsibility. No dashboard warning lights came on before or after the crash. I took the car to the Subaru dealer I purshased it from. At first they said there would be a 250. dollar diagnostic fee. When I picked it up they said there was an ECM (Engine Control Module) update and they performed it on my car. The update was designed "to address problems" like those I described. The clerk would not elaborate, was very vague and would say nothing beyond that except he didn't know if the update would fix the problem-that we would just have to wait and see. I explained that if it happened again it could have catastrophic consequences, he had nothing to say. He waived the service fee. I got the impression Subaru didn't want to say much because they would be responsible. By waiving the fee they hoped I would just go away. I am left with: a severely damaged car, as is my neighbor's, an accident that looks to be my fault-when in fact it is Subaru's fault, a large deductable to pay, a point on my lisence and increased insurance rates, and a car I have no faith in. This should not be on my driving record. Subaru should be found responsible.
Additional Notes:
I was pulling into a parellel parking space, braking to slow to a stop when my car surged froward inspite of increased and continued braking and hit the car in front of me. The collision is what stopped the car. My Subaru Forester is very damaged (bumper, lights, and frame rail) and the car in front also had extensive damage. My safety and the safety of the neigbhorhood cars, pedestrians and homes was at risk given my car was unstoppable despite braking. I couldn't understand what happened so I did an internet search for acceleration while braking and many articles came up reguarding several Subaru models (including mine) of "sudden unintended acceleration" issues. What was described was exactly what I experienced. There are several class action lawsuits in the works as Subaru has not taken any responsibility. No dashboard warning lights came on before or after the crash. I took the car to the Subaru dealer I purshased it from. At first they said there would be a 250. dollar diagnostic fee. When I picked it up they said there was an ECM (Engine Control Module) update and they performed it on my car. The update was designed "to address problems" like those I described. The clerk would not elaborate, was very vague and would say nothing beyond that except he didn't know if the update would fix the problem-that we would just have to wait and see. I explained that if it happened again it could have catastrophic consequences, he had nothing to say. He waived the service fee. I got the impression Subaru didn't want to say much because they would be responsible. By waiving the fee they hoped I would just go away. I am left with: a severely damaged car, as is my neighbor's, an accident that looks to be my fault-when in fact it is Subaru's fault, a large deductable to pay, a point on my lisence and increased insurance rates, and a car I have no faith in. This should not be on my driving record. Subaru should be found responsible.
Mfg Campaign: 11433469
Recall Date: Sep 18, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated that she noticed that the air conditioner was blowing hot air. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the air conditioner refrigerant was empty. The contact was referred to the local dealer. The contact took the vehicle to the local dealer, where it was diagnosed with needing the condenser to be replaced. The vehicle was repaired but continued to experience failure. The contact stated she had to replace the condenser for the third time in 2021. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated that she noticed that the air conditioner was blowing hot air. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the air conditioner refrigerant was empty. The contact was referred to the local dealer. The contact took the vehicle to the local dealer, where it was diagnosed with needing the condenser to be replaced. The vehicle was repaired but continued to experience failure. The contact stated she had to replace the condenser for the third time in 2021. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated that she noticed that the air conditioner was blowing hot air. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic and was informed that the air conditioner refrigerant was empty. The contact was referred to the local dealer. The contact took the vehicle to the local dealer, where it was diagnosed with needing the condenser to be replaced. The vehicle was repaired but continued to experience failure. The contact stated she had to replace the condenser for the third time in 2021. The manufacturer had been informed of the failure. The failure mileage was approximately 21,000.
Mfg Campaign: 11431491
Recall Date: Sep 2, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery of our Subaru Forester 2017 has died three times from June 26, 2021 through August 20, 2021. Simply put, from one day to the next, the battery is suddenly drained of all its power. From July 2017 when we first leased the car through May 2021, we had no battery problems. The safety issue is one of personal safety -- that we can't depend on the car, so we hesitate to use it. We don't want to be stranded somewhere unexpectedly because the battery suddenly dies, especially after dark. Our Subaru dealership ran diagnostic tests today (August 23, 2021) and claimed there is no problem, that the draw on the battery is within acceptable parameters. They will continue to test it tomorrow, but from conversations with the tech manager today, I feel certain they will claim there is no problem. The solution the technician suggested is that we drive the car more frequently. But our use of the car has been consistent since we first leased it. There must be a reason that the battery was fine for 48 months and now suddenly loses power unexpectedly and repeatedly. We understand from internet research we did today that this kind of battery problem is the subject of an ongoing lawsuit here in New Jersey against Subaru for several of their models from the years 2015-present. We think Subaru ought to be more forthright about the issue and do what's right for their customers. Please help us.
Corrective Action:
The battery of our Subaru Forester 2017 has died three times from June 26, 2021 through August 20, 2021. Simply put, from one day to the next, the battery is suddenly drained of all its power. From July 2017 when we first leased the car through May 2021, we had no battery problems. The safety issue is one of personal safety -- that we can't depend on the car, so we hesitate to use it. We don't want to be stranded somewhere unexpectedly because the battery suddenly dies, especially after dark. Our Subaru dealership ran diagnostic tests today (August 23, 2021) and claimed there is no problem, that the draw on the battery is within acceptable parameters. They will continue to test it tomorrow, but from conversations with the tech manager today, I feel certain they will claim there is no problem. The solution the technician suggested is that we drive the car more frequently. But our use of the car has been consistent since we first leased it. There must be a reason that the battery was fine for 48 months and now suddenly loses power unexpectedly and repeatedly. We understand from internet research we did today that this kind of battery problem is the subject of an ongoing lawsuit here in New Jersey against Subaru for several of their models from the years 2015-present. We think Subaru ought to be more forthright about the issue and do what's right for their customers. Please help us.
Additional Notes:
The battery of our Subaru Forester 2017 has died three times from June 26, 2021 through August 20, 2021. Simply put, from one day to the next, the battery is suddenly drained of all its power. From July 2017 when we first leased the car through May 2021, we had no battery problems. The safety issue is one of personal safety -- that we can't depend on the car, so we hesitate to use it. We don't want to be stranded somewhere unexpectedly because the battery suddenly dies, especially after dark. Our Subaru dealership ran diagnostic tests today (August 23, 2021) and claimed there is no problem, that the draw on the battery is within acceptable parameters. They will continue to test it tomorrow, but from conversations with the tech manager today, I feel certain they will claim there is no problem. The solution the technician suggested is that we drive the car more frequently. But our use of the car has been consistent since we first leased it. There must be a reason that the battery was fine for 48 months and now suddenly loses power unexpectedly and repeatedly. We understand from internet research we did today that this kind of battery problem is the subject of an ongoing lawsuit here in New Jersey against Subaru for several of their models from the years 2015-present. We think Subaru ought to be more forthright about the issue and do what's right for their customers. Please help us.
Mfg Campaign: 11430194
Recall Date: Aug 23, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I started noticing exhaust fumes in the cabin while idling at a stop. I did some research and found that several Foresters have had an issue with their exhaust manifold bellows cracking on a flexi pipe. So I started looking for a leak. I took the plastic underbody engine cover off and took off the heat shield and located the crack on the flexi pipe. The flexi pipe have been replaced at approximately 60k miles. It lasted for approximately a year or another 30K miles and I had to replace it again. My vehicle currently has 160K and the same issue comes back. It is very frustrating because I feel very lightheaded when driving this vehicle and replacement of this part is very expensive. $1800 for the full manifold.
Corrective Action:
I started noticing exhaust fumes in the cabin while idling at a stop. I did some research and found that several Foresters have had an issue with their exhaust manifold bellows cracking on a flexi pipe. So I started looking for a leak. I took the plastic underbody engine cover off and took off the heat shield and located the crack on the flexi pipe. The flexi pipe have been replaced at approximately 60k miles. It lasted for approximately a year or another 30K miles and I had to replace it again. My vehicle currently has 160K and the same issue comes back. It is very frustrating because I feel very lightheaded when driving this vehicle and replacement of this part is very expensive. $1800 for the full manifold.
Additional Notes:
I started noticing exhaust fumes in the cabin while idling at a stop. I did some research and found that several Foresters have had an issue with their exhaust manifold bellows cracking on a flexi pipe. So I started looking for a leak. I took the plastic underbody engine cover off and took off the heat shield and located the crack on the flexi pipe. The flexi pipe have been replaced at approximately 60k miles. It lasted for approximately a year or another 30K miles and I had to replace it again. My vehicle currently has 160K and the same issue comes back. It is very frustrating because I feel very lightheaded when driving this vehicle and replacement of this part is very expensive. $1800 for the full manifold.
Mfg Campaign: 11429564
Recall Date: Aug 18, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I'm having trouble removing the ignition key even with the car in PARK and pressing on the brake pedal, on level ground. It's intermittent and both keys are involved. The steering wheel still moves freely. The car is out of warranty and I have not asked a dealer about it. I belong to a Subaru Forester user group and it seems to be a fairly common problem. This could endanger me if I wanted to exit the vehicle quickly and couldn't remove the key. A carjacker could still start it just fine. No notices appear on the dashboard relating to this.
Corrective Action:
I'm having trouble removing the ignition key even with the car in PARK and pressing on the brake pedal, on level ground. It's intermittent and both keys are involved. The steering wheel still moves freely. The car is out of warranty and I have not asked a dealer about it. I belong to a Subaru Forester user group and it seems to be a fairly common problem. This could endanger me if I wanted to exit the vehicle quickly and couldn't remove the key. A carjacker could still start it just fine. No notices appear on the dashboard relating to this.
Additional Notes:
I'm having trouble removing the ignition key even with the car in PARK and pressing on the brake pedal, on level ground. It's intermittent and both keys are involved. The steering wheel still moves freely. The car is out of warranty and I have not asked a dealer about it. I belong to a Subaru Forester user group and it seems to be a fairly common problem. This could endanger me if I wanted to exit the vehicle quickly and couldn't remove the key. A carjacker could still start it just fine. No notices appear on the dashboard relating to this.
Mfg Campaign: 11429307
Recall Date: Aug 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery Drain / Passive / When Vehicle is Parked The NEW battery drains passively when the car is parked. Will not start and needs a jump. This cycle has ruined a brand new battery.
Corrective Action:
Battery Drain / Passive / When Vehicle is Parked The NEW battery drains passively when the car is parked. Will not start and needs a jump. This cycle has ruined a brand new battery.
Additional Notes:
Battery Drain / Passive / When Vehicle is Parked The NEW battery drains passively when the car is parked. Will not start and needs a jump. This cycle has ruined a brand new battery.
Mfg Campaign: 11429125
Recall Date: Aug 14, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When in PARK, the key will not pull out of the ignition. The car is not recognizing that it is in PARK and shoild release the key. I was told by a Subaru dealership that Subaru is aware of the problem but does not intend to recall it at this time. I was told that aggressive shifting is causing a plate to bend. My car only has 18000 miles on it and I'm not a kid and I don't shift aggressively. The only way I can get the key out is to shift it back-and-forth aggressively and then it will release. Although I have onky 18000 miles on the car, it's over 3 years old so now I'm out of warranty (hich does not please me at all) This is an expensive repair for customers. This can be a safety hazard if I must leave the iey in the ignition making it possible for a child to start the engine!
Corrective Action:
When in PARK, the key will not pull out of the ignition. The car is not recognizing that it is in PARK and shoild release the key. I was told by a Subaru dealership that Subaru is aware of the problem but does not intend to recall it at this time. I was told that aggressive shifting is causing a plate to bend. My car only has 18000 miles on it and I'm not a kid and I don't shift aggressively. The only way I can get the key out is to shift it back-and-forth aggressively and then it will release. Although I have onky 18000 miles on the car, it's over 3 years old so now I'm out of warranty (hich does not please me at all) This is an expensive repair for customers. This can be a safety hazard if I must leave the iey in the ignition making it possible for a child to start the engine!
Additional Notes:
When in PARK, the key will not pull out of the ignition. The car is not recognizing that it is in PARK and shoild release the key. I was told by a Subaru dealership that Subaru is aware of the problem but does not intend to recall it at this time. I was told that aggressive shifting is causing a plate to bend. My car only has 18000 miles on it and I'm not a kid and I don't shift aggressively. The only way I can get the key out is to shift it back-and-forth aggressively and then it will release. Although I have onky 18000 miles on the car, it's over 3 years old so now I'm out of warranty (hich does not please me at all) This is an expensive repair for customers. This can be a safety hazard if I must leave the iey in the ignition making it possible for a child to start the engine!
Mfg Campaign: 11428788
Recall Date: Aug 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated while approaching the parked vehicle, she noticed the windshield was cracked. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated while approaching the parked vehicle, she noticed the windshield was cracked. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated while approaching the parked vehicle, she noticed the windshield was cracked. The contact took the vehicle to the local dealer where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 85,000.
Mfg Campaign: 11428822
Recall Date: Aug 12, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2017 Subaru Forester has 52,000 miles driven. Recently the ignition key will NOT turn to start the engine. The transmission was in park and all the doors were fully closed. After 15 minutes trying several times to no avail it did finally turn to the right and the engine started. Also, previously a few times, randomly, the key would not turn all the way to to the left to turn the engine off. Again, the car was in park and I kept my foot on the brake while trying. Each time this happened I had to move the transmission from Part to Drive and back to Park again, (while keeping my foot on the brake) and the key finally turned all the way to turn the engine off. I am now bringing the car to a Subaru dealer service shop (in Annapolis, Maryland) to try to have them repair this problem once and for all. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
My 2017 Subaru Forester has 52,000 miles driven. Recently the ignition key will NOT turn to start the engine. The transmission was in park and all the doors were fully closed. After 15 minutes trying several times to no avail it did finally turn to the right and the engine started. Also, previously a few times, randomly, the key would not turn all the way to to the left to turn the engine off. Again, the car was in park and I kept my foot on the brake while trying. Each time this happened I had to move the transmission from Part to Drive and back to Park again, (while keeping my foot on the brake) and the key finally turned all the way to turn the engine off. I am now bringing the car to a Subaru dealer service shop (in Annapolis, Maryland) to try to have them repair this problem once and for all. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
My 2017 Subaru Forester has 52,000 miles driven. Recently the ignition key will NOT turn to start the engine. The transmission was in park and all the doors were fully closed. After 15 minutes trying several times to no avail it did finally turn to the right and the engine started. Also, previously a few times, randomly, the key would not turn all the way to to the left to turn the engine off. Again, the car was in park and I kept my foot on the brake while trying. Each time this happened I had to move the transmission from Part to Drive and back to Park again, (while keeping my foot on the brake) and the key finally turned all the way to turn the engine off. I am now bringing the car to a Subaru dealer service shop (in Annapolis, Maryland) to try to have them repair this problem once and for all. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11428550
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
My 2017 Subaru Forester has 52,000 miles driven. Recently the ignition key will NOT turn to start the engine. The transmission was in park and all the doors were fully closed. After 15 minutes trying several times to no avail it did finally turn to the right and the engine started. Also, previously a few times, randomly, the key would not turn all the way to to the left to turn the engine off. Again, the car was in park and I kept my foot on the brake while trying. Each time this happened I had to move the transmission from Part to Drive and back to Park again, (while keeping my foot on the brake) and the key finally turned all the way to turn the engine off. I am now bringing the car to a Subaru dealer service shop (in Annapolis, Maryland) to try to have them repair this problem once and for all. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
My 2017 Subaru Forester has 52,000 miles driven. Recently the ignition key will NOT turn to start the engine. The transmission was in park and all the doors were fully closed. After 15 minutes trying several times to no avail it did finally turn to the right and the engine started. Also, previously a few times, randomly, the key would not turn all the way to to the left to turn the engine off. Again, the car was in park and I kept my foot on the brake while trying. Each time this happened I had to move the transmission from Part to Drive and back to Park again, (while keeping my foot on the brake) and the key finally turned all the way to turn the engine off. I am now bringing the car to a Subaru dealer service shop (in Annapolis, Maryland) to try to have them repair this problem once and for all. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
My 2017 Subaru Forester has 52,000 miles driven. Recently the ignition key will NOT turn to start the engine. The transmission was in park and all the doors were fully closed. After 15 minutes trying several times to no avail it did finally turn to the right and the engine started. Also, previously a few times, randomly, the key would not turn all the way to to the left to turn the engine off. Again, the car was in park and I kept my foot on the brake while trying. Each time this happened I had to move the transmission from Part to Drive and back to Park again, (while keeping my foot on the brake) and the key finally turned all the way to turn the engine off. I am now bringing the car to a Subaru dealer service shop (in Annapolis, Maryland) to try to have them repair this problem once and for all. Thank you, [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11428550
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.
Corrective Action:
Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.
Additional Notes:
Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.
Mfg Campaign: 11428595
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.
Corrective Action:
Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.
Additional Notes:
Spontaneous windshield crack occurred while car was parked (i.e., no collision or pebble impact). Crack originates at lower portion of passenger side in black-colored perimeter of windshield glass with windshield deicer and spread upward and across middle of entire windshield. Crack obstructs driving visibility and poses risk to integrity of entire window including adaptive cruise control and forward collision warning system calibration. No previous impacts to windshield. Suspect defect in windshield consistent with those found in 2015-2016 Subaru Outback and Legacy models related to materials used in deicer area of windshields in recent class action settlement against Subaru. Took to Subaru dealer who confirmed origin of crack in originates in deicer region of windshield, but denies any liability for weakened material at sight of deicer as determined for other models.
Mfg Campaign: 11428595
Recall Date: Aug 10, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated that the key remained stuck in the ignition after multiple attempts to shut-off the vehicle. The contact stated that he had to restart the vehicle or move the shift lever back and forth from the park position to release the key from the ignition. The contact took the vehicle to the dealer and was informed that the failure could be related to the shifter cable or the ignition switch. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated that the key remained stuck in the ignition after multiple attempts to shut-off the vehicle. The contact stated that he had to restart the vehicle or move the shift lever back and forth from the park position to release the key from the ignition. The contact took the vehicle to the dealer and was informed that the failure could be related to the shifter cable or the ignition switch. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated that the key remained stuck in the ignition after multiple attempts to shut-off the vehicle. The contact stated that he had to restart the vehicle or move the shift lever back and forth from the park position to release the key from the ignition. The contact took the vehicle to the dealer and was informed that the failure could be related to the shifter cable or the ignition switch. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 49,000.
Mfg Campaign: 11426473
Recall Date: Jul 26, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated that the key remained stuck in the ignition after multiple attempts to shut-off the vehicle. The contact stated that he had to restart the vehicle or move the shift lever back and forth from the park position to release the key from the ignition. The contact took the vehicle to the dealer and was informed that the failure could be related to the shifter cable or the ignition switch. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 49,000.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated that the key remained stuck in the ignition after multiple attempts to shut-off the vehicle. The contact stated that he had to restart the vehicle or move the shift lever back and forth from the park position to release the key from the ignition. The contact took the vehicle to the dealer and was informed that the failure could be related to the shifter cable or the ignition switch. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 49,000.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated that the key remained stuck in the ignition after multiple attempts to shut-off the vehicle. The contact stated that he had to restart the vehicle or move the shift lever back and forth from the park position to release the key from the ignition. The contact took the vehicle to the dealer and was informed that the failure could be related to the shifter cable or the ignition switch. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 49,000.
Mfg Campaign: 11426473
Recall Date: Jul 26, 2021
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