Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUM-98
Recall Date: Oct 3, 2019
Consumer Complaints
724 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated a day after purchasing the vehicle, he noticed a crack on the windshield of the vehicle while the vehicle was parked in the garage. The contact was unable to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 11,938.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated a day after purchasing the vehicle, he noticed a crack on the windshield of the vehicle while the vehicle was parked in the garage. The contact was unable to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 11,938.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated a day after purchasing the vehicle, he noticed a crack on the windshield of the vehicle while the vehicle was parked in the garage. The contact was unable to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 11,938.
Mfg Campaign: 11425985
Recall Date: Jul 22, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I've had to replace the battery three (3) times in a four (4) year old vehicle. I've had several calls to AAA for a jump start (to then get to Dealer to replace battery) and I had to purchase a rapid charger which I must carry in my car all the time in case the battery dies again. The problem with the battery began within the first year of purchase and has continued two times afterwards replacing the battery now 3 times Below I put the last time this happened. I've been stranded numerous times and I shouldn't have to keep jump starting my car. I've brought this concern to the Dealer (Sunset Subaru, Sarasota) and it is not taken seriously. In my opinion, this has been and continues to be a technical problem going back to the purchase of the vehicle in question.
Corrective Action:
I've had to replace the battery three (3) times in a four (4) year old vehicle. I've had several calls to AAA for a jump start (to then get to Dealer to replace battery) and I had to purchase a rapid charger which I must carry in my car all the time in case the battery dies again. The problem with the battery began within the first year of purchase and has continued two times afterwards replacing the battery now 3 times Below I put the last time this happened. I've been stranded numerous times and I shouldn't have to keep jump starting my car. I've brought this concern to the Dealer (Sunset Subaru, Sarasota) and it is not taken seriously. In my opinion, this has been and continues to be a technical problem going back to the purchase of the vehicle in question.
Additional Notes:
I've had to replace the battery three (3) times in a four (4) year old vehicle. I've had several calls to AAA for a jump start (to then get to Dealer to replace battery) and I had to purchase a rapid charger which I must carry in my car all the time in case the battery dies again. The problem with the battery began within the first year of purchase and has continued two times afterwards replacing the battery now 3 times Below I put the last time this happened. I've been stranded numerous times and I shouldn't have to keep jump starting my car. I've brought this concern to the Dealer (Sunset Subaru, Sarasota) and it is not taken seriously. In my opinion, this has been and continues to be a technical problem going back to the purchase of the vehicle in question.
Mfg Campaign: 11425411
Recall Date: Jul 19, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The issue is sudden battery drain. The risk is being stranded. Unfortunately the drain happens randomly. The battery has been been replaced twice since 2017. Last battery replaced 11/19. I noticed this is an issue with this car and there are many complaints.
Corrective Action:
The issue is sudden battery drain. The risk is being stranded. Unfortunately the drain happens randomly. The battery has been been replaced twice since 2017. Last battery replaced 11/19. I noticed this is an issue with this car and there are many complaints.
Additional Notes:
The issue is sudden battery drain. The risk is being stranded. Unfortunately the drain happens randomly. The battery has been been replaced twice since 2017. Last battery replaced 11/19. I noticed this is an issue with this car and there are many complaints.
Mfg Campaign: 11425549
Recall Date: Jul 19, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Since purchasing this vehicle in October, 2016, I have purchased two new batteries. It continues to die with no apparent reason. Even with a new battery that was installed this past spring, it died again on July 5th. Yes, it is available for inspection. Nobody was at risk. The mechanic who works on my car checked the battery before he replaced it a second time. He said there was nothing wrong with it; then, when he changed the oil and did some routine maintenance, it died. He replaced it a second time. This was in the spring. There were no warnings. I need to reset the automatic window feature each time this happens. I do not understand why the battery continues to be a problem. I have had to get it jumped multiple times, both in my garage as well as the parking lot at work.
Corrective Action:
Since purchasing this vehicle in October, 2016, I have purchased two new batteries. It continues to die with no apparent reason. Even with a new battery that was installed this past spring, it died again on July 5th. Yes, it is available for inspection. Nobody was at risk. The mechanic who works on my car checked the battery before he replaced it a second time. He said there was nothing wrong with it; then, when he changed the oil and did some routine maintenance, it died. He replaced it a second time. This was in the spring. There were no warnings. I need to reset the automatic window feature each time this happens. I do not understand why the battery continues to be a problem. I have had to get it jumped multiple times, both in my garage as well as the parking lot at work.
Additional Notes:
Since purchasing this vehicle in October, 2016, I have purchased two new batteries. It continues to die with no apparent reason. Even with a new battery that was installed this past spring, it died again on July 5th. Yes, it is available for inspection. Nobody was at risk. The mechanic who works on my car checked the battery before he replaced it a second time. He said there was nothing wrong with it; then, when he changed the oil and did some routine maintenance, it died. He replaced it a second time. This was in the spring. There were no warnings. I need to reset the automatic window feature each time this happens. I do not understand why the battery continues to be a problem. I have had to get it jumped multiple times, both in my garage as well as the parking lot at work.
Mfg Campaign: 11424898
Recall Date: Jul 15, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My new battery completely drained over a weekend in my garage. I had AAA jump the battery and drove to their service center to check the battery to see if it was damaged. They said it was in great condition, no problems they could detect. A few days after the battery drain I found the passenger side window will not operate from the driver side console. I have an appointment with the Subaru dealership to investigate the problem. This is the second time I have had a complete battery drain on this vehicle. I am now on 2nd battery and there is only 18,867 miles on the vehicle. We could not find any reason for the drains.
Corrective Action:
My new battery completely drained over a weekend in my garage. I had AAA jump the battery and drove to their service center to check the battery to see if it was damaged. They said it was in great condition, no problems they could detect. A few days after the battery drain I found the passenger side window will not operate from the driver side console. I have an appointment with the Subaru dealership to investigate the problem. This is the second time I have had a complete battery drain on this vehicle. I am now on 2nd battery and there is only 18,867 miles on the vehicle. We could not find any reason for the drains.
Additional Notes:
My new battery completely drained over a weekend in my garage. I had AAA jump the battery and drove to their service center to check the battery to see if it was damaged. They said it was in great condition, no problems they could detect. A few days after the battery drain I found the passenger side window will not operate from the driver side console. I have an appointment with the Subaru dealership to investigate the problem. This is the second time I have had a complete battery drain on this vehicle. I am now on 2nd battery and there is only 18,867 miles on the vehicle. We could not find any reason for the drains.
Mfg Campaign: 11424946
Recall Date: Jul 15, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My windshield is cracked. It is available for inspection. This could cause my whole windshield to break and possibly get a ticket and crash. Nothing has been reproduced or confirmed. It happened today. I noticed it when I was got in the car to leave work. It has not been inspected by anyone. No warning lamps or messages. Just happened today.
Corrective Action:
My windshield is cracked. It is available for inspection. This could cause my whole windshield to break and possibly get a ticket and crash. Nothing has been reproduced or confirmed. It happened today. I noticed it when I was got in the car to leave work. It has not been inspected by anyone. No warning lamps or messages. Just happened today.
Additional Notes:
My windshield is cracked. It is available for inspection. This could cause my whole windshield to break and possibly get a ticket and crash. Nothing has been reproduced or confirmed. It happened today. I noticed it when I was got in the car to leave work. It has not been inspected by anyone. No warning lamps or messages. Just happened today.
Mfg Campaign: 11425031
Recall Date: Jul 15, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
On July 12, 2021, I had an appointment for service at Subaru because 2017 Forester AC was blowing hot air. Was assured condenser would be replaced at no charge. While checking the car in, I mentioned the key sticks and cannot be removed without re-starting engine moving the car back and forth and trying again to remove key as many as 3-4 x. They were aware of the problem, but no recall on it. Shifter plate, etc., was replaced at approx. cost of $370. The Service Bulletin # is 16-112-18R dated 03/15/18 and revised 11/06/18. The mileage on this vehicle is 12,717.
Corrective Action:
On July 12, 2021, I had an appointment for service at Subaru because 2017 Forester AC was blowing hot air. Was assured condenser would be replaced at no charge. While checking the car in, I mentioned the key sticks and cannot be removed without re-starting engine moving the car back and forth and trying again to remove key as many as 3-4 x. They were aware of the problem, but no recall on it. Shifter plate, etc., was replaced at approx. cost of $370. The Service Bulletin # is 16-112-18R dated 03/15/18 and revised 11/06/18. The mileage on this vehicle is 12,717.
Additional Notes:
On July 12, 2021, I had an appointment for service at Subaru because 2017 Forester AC was blowing hot air. Was assured condenser would be replaced at no charge. While checking the car in, I mentioned the key sticks and cannot be removed without re-starting engine moving the car back and forth and trying again to remove key as many as 3-4 x. They were aware of the problem, but no recall on it. Shifter plate, etc., was replaced at approx. cost of $370. The Service Bulletin # is 16-112-18R dated 03/15/18 and revised 11/06/18. The mileage on this vehicle is 12,717.
Mfg Campaign: 11424587
Recall Date: Jul 13, 2021
Subaru Of America, Inc.
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
I have a 2017 Subaru Forrester that has 60,000 miles. At least twice a week the past month my key gets stuck in the ignition. I put the vehicle in park and turn it off and the key wont come out. I have to turn the vehicle on and off a few times in order to get the key to release.
Corrective Action:
I have a 2017 Subaru Forrester that has 60,000 miles. At least twice a week the past month my key gets stuck in the ignition. I put the vehicle in park and turn it off and the key wont come out. I have to turn the vehicle on and off a few times in order to get the key to release.
Additional Notes:
I have a 2017 Subaru Forrester that has 60,000 miles. At least twice a week the past month my key gets stuck in the ignition. I put the vehicle in park and turn it off and the key wont come out. I have to turn the vehicle on and off a few times in order to get the key to release.
Mfg Campaign: 11424591
Recall Date: Jul 13, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Battery drain. I've replaced the battery once around 30000 miles.
Corrective Action:
Battery drain. I've replaced the battery once around 30000 miles.
Additional Notes:
Battery drain. I've replaced the battery once around 30000 miles.
Mfg Campaign: 11424643
Recall Date: Jul 13, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Potential Consequences:
The contact owns a 2017 Subaru Forester. The contact stated while attempting to start the vehicle, the vehicle would not start due to battery drainage. The contact stated that the battery had to be connected to a battery charger after each use. The contact stated that the check engine warning lights was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 22,375.
Corrective Action:
The contact owns a 2017 Subaru Forester. The contact stated while attempting to start the vehicle, the vehicle would not start due to battery drainage. The contact stated that the battery had to be connected to a battery charger after each use. The contact stated that the check engine warning lights was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 22,375.
Additional Notes:
The contact owns a 2017 Subaru Forester. The contact stated while attempting to start the vehicle, the vehicle would not start due to battery drainage. The contact stated that the battery had to be connected to a battery charger after each use. The contact stated that the check engine warning lights was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 22,375.
Mfg Campaign: 11424681
Recall Date: Jul 13, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The battery in my 2017 Subaru Forester was completely drained of power in 4 days of non-operation of the vehicle. The battery in question was installed on 10/4/2020 by my Subaru dealer to replace a battery that also had drained of power and would not take a charge. I presume the current battery was fully charged by my trip home to Arlington, VA from Philadelphia, PA on July 5, 2021. I tried to start this vehicle around noon on July 10, 2021 only to find that the battery was completely dead. The electronic key did not work. All internal screens are black. No response to key in ignition; not even a rattling noise. This is two dead batteries in less than two years of ownership. The current battery is only 9 1/2 months old.
Corrective Action:
The battery in my 2017 Subaru Forester was completely drained of power in 4 days of non-operation of the vehicle. The battery in question was installed on 10/4/2020 by my Subaru dealer to replace a battery that also had drained of power and would not take a charge. I presume the current battery was fully charged by my trip home to Arlington, VA from Philadelphia, PA on July 5, 2021. I tried to start this vehicle around noon on July 10, 2021 only to find that the battery was completely dead. The electronic key did not work. All internal screens are black. No response to key in ignition; not even a rattling noise. This is two dead batteries in less than two years of ownership. The current battery is only 9 1/2 months old.
Additional Notes:
The battery in my 2017 Subaru Forester was completely drained of power in 4 days of non-operation of the vehicle. The battery in question was installed on 10/4/2020 by my Subaru dealer to replace a battery that also had drained of power and would not take a charge. I presume the current battery was fully charged by my trip home to Arlington, VA from Philadelphia, PA on July 5, 2021. I tried to start this vehicle around noon on July 10, 2021 only to find that the battery was completely dead. The electronic key did not work. All internal screens are black. No response to key in ignition; not even a rattling noise. This is two dead batteries in less than two years of ownership. The current battery is only 9 1/2 months old.
Mfg Campaign: 11424214
Recall Date: Jul 10, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked straight across. Looking to see if this is part of the class action lawsuit. We have replaced the windshield
Corrective Action:
Windshield cracked straight across. Looking to see if this is part of the class action lawsuit. We have replaced the windshield
Additional Notes:
Windshield cracked straight across. Looking to see if this is part of the class action lawsuit. We have replaced the windshield
Mfg Campaign: 11422724
Recall Date: Jun 29, 2021
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
I am writing to inform you of the following problems with the steering system of my 2017 Subaru Forester: 1) When turning or changing car lanes, the steering wheel does not engage the wheels until the steering wheel is turned to about a 90 degree angle in the direction of the turn, left or right, 2) After making a turn, it takes more rotations of the steering wheel to come out of the turn than it took to make the turn. At other times it takes more rotations of the steering wheel to make the turn than it does to come out of the turn, 3) Constant adjustments to steering have to be made in order to stay in a lane regardless of whether the lane is straight or curved. It's like trying to maneuver a boat on water or like driving on a frictionless surface. It feels like the car switches to a different control system, either void of any driver control, or delayed response to driver input, and 4) The steering wheel has to be turned to almost a 90 degree angle before it engages the wheels while the car is running and stationary. With the exception of item 4, the steering problems occur when there are other cars in the vicinity of our car. On secluded roads our car drives fine, so far. The steering issues occur during city and highway driving. The steering problems occur even when the following car assistive technologies are all set to off: automatic braking, hill assist, lane change assist, X-mode, Eyesight, and cruise control. On May 4, 2021, we took the car to the Subaru Superstore of Chandler in Arizona. We showed the dealership a video of item 4 and they observed it. They described it as "egregious". The dealership stated that they could not find a reason for item 4 and they could not duplicate the other problems. They stated that they documented the problem. Having an unresponsive/delayed response steering system could prove disastrous when seconds count to avert a disaster. This has been an ongoing problem since October 2018, with no resolution from Subaru.
Corrective Action:
I am writing to inform you of the following problems with the steering system of my 2017 Subaru Forester: 1) When turning or changing car lanes, the steering wheel does not engage the wheels until the steering wheel is turned to about a 90 degree angle in the direction of the turn, left or right, 2) After making a turn, it takes more rotations of the steering wheel to come out of the turn than it took to make the turn. At other times it takes more rotations of the steering wheel to make the turn than it does to come out of the turn, 3) Constant adjustments to steering have to be made in order to stay in a lane regardless of whether the lane is straight or curved. It's like trying to maneuver a boat on water or like driving on a frictionless surface. It feels like the car switches to a different control system, either void of any driver control, or delayed response to driver input, and 4) The steering wheel has to be turned to almost a 90 degree angle before it engages the wheels while the car is running and stationary. With the exception of item 4, the steering problems occur when there are other cars in the vicinity of our car. On secluded roads our car drives fine, so far. The steering issues occur during city and highway driving. The steering problems occur even when the following car assistive technologies are all set to off: automatic braking, hill assist, lane change assist, X-mode, Eyesight, and cruise control. On May 4, 2021, we took the car to the Subaru Superstore of Chandler in Arizona. We showed the dealership a video of item 4 and they observed it. They described it as "egregious". The dealership stated that they could not find a reason for item 4 and they could not duplicate the other problems. They stated that they documented the problem. Having an unresponsive/delayed response steering system could prove disastrous when seconds count to avert a disaster. This has been an ongoing problem since October 2018, with no resolution from Subaru.
Additional Notes:
I am writing to inform you of the following problems with the steering system of my 2017 Subaru Forester: 1) When turning or changing car lanes, the steering wheel does not engage the wheels until the steering wheel is turned to about a 90 degree angle in the direction of the turn, left or right, 2) After making a turn, it takes more rotations of the steering wheel to come out of the turn than it took to make the turn. At other times it takes more rotations of the steering wheel to make the turn than it does to come out of the turn, 3) Constant adjustments to steering have to be made in order to stay in a lane regardless of whether the lane is straight or curved. It's like trying to maneuver a boat on water or like driving on a frictionless surface. It feels like the car switches to a different control system, either void of any driver control, or delayed response to driver input, and 4) The steering wheel has to be turned to almost a 90 degree angle before it engages the wheels while the car is running and stationary. With the exception of item 4, the steering problems occur when there are other cars in the vicinity of our car. On secluded roads our car drives fine, so far. The steering issues occur during city and highway driving. The steering problems occur even when the following car assistive technologies are all set to off: automatic braking, hill assist, lane change assist, X-mode, Eyesight, and cruise control. On May 4, 2021, we took the car to the Subaru Superstore of Chandler in Arizona. We showed the dealership a video of item 4 and they observed it. They described it as "egregious". The dealership stated that they could not find a reason for item 4 and they could not duplicate the other problems. They stated that they documented the problem. Having an unresponsive/delayed response steering system could prove disastrous when seconds count to avert a disaster. This has been an ongoing problem since October 2018, with no resolution from Subaru.
Mfg Campaign: 11421167
Recall Date: Jun 16, 2021
Subaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I am writing to inform you of the following problems with the steering system of my 2017 Subaru Forester: 1) When turning or changing car lanes, the steering wheel does not engage the wheels until the steering wheel is turned to about a 90 degree angle in the direction of the turn, left or right, 2) After making a turn, it takes more rotations of the steering wheel to come out of the turn than it took to make the turn. At other times it takes more rotations of the steering wheel to make the turn than it does to come out of the turn, 3) Constant adjustments to steering have to be made in order to stay in a lane regardless of whether the lane is straight or curved. It's like trying to maneuver a boat on water or like driving on a frictionless surface. It feels like the car switches to a different control system, either void of any driver control, or delayed response to driver input, and 4) The steering wheel has to be turned to almost a 90 degree angle before it engages the wheels while the car is running and stationary. With the exception of item 4, the steering problems occur when there are other cars in the vicinity of our car. On secluded roads our car drives fine, so far. The steering issues occur during city and highway driving. The steering problems occur even when the following car assistive technologies are all set to off: automatic braking, hill assist, lane change assist, X-mode, Eyesight, and cruise control. On May 4, 2021, we took the car to the Subaru Superstore of Chandler in Arizona. We showed the dealership a video of item 4 and they observed it. They described it as "egregious". The dealership stated that they could not find a reason for item 4 and they could not duplicate the other problems. They stated that they documented the problem. Having an unresponsive/delayed response steering system could prove disastrous when seconds count to avert a disaster. This has been an ongoing problem since October 2018, with no resolution from Subaru.
Corrective Action:
I am writing to inform you of the following problems with the steering system of my 2017 Subaru Forester: 1) When turning or changing car lanes, the steering wheel does not engage the wheels until the steering wheel is turned to about a 90 degree angle in the direction of the turn, left or right, 2) After making a turn, it takes more rotations of the steering wheel to come out of the turn than it took to make the turn. At other times it takes more rotations of the steering wheel to make the turn than it does to come out of the turn, 3) Constant adjustments to steering have to be made in order to stay in a lane regardless of whether the lane is straight or curved. It's like trying to maneuver a boat on water or like driving on a frictionless surface. It feels like the car switches to a different control system, either void of any driver control, or delayed response to driver input, and 4) The steering wheel has to be turned to almost a 90 degree angle before it engages the wheels while the car is running and stationary. With the exception of item 4, the steering problems occur when there are other cars in the vicinity of our car. On secluded roads our car drives fine, so far. The steering issues occur during city and highway driving. The steering problems occur even when the following car assistive technologies are all set to off: automatic braking, hill assist, lane change assist, X-mode, Eyesight, and cruise control. On May 4, 2021, we took the car to the Subaru Superstore of Chandler in Arizona. We showed the dealership a video of item 4 and they observed it. They described it as "egregious". The dealership stated that they could not find a reason for item 4 and they could not duplicate the other problems. They stated that they documented the problem. Having an unresponsive/delayed response steering system could prove disastrous when seconds count to avert a disaster. This has been an ongoing problem since October 2018, with no resolution from Subaru.
Additional Notes:
I am writing to inform you of the following problems with the steering system of my 2017 Subaru Forester: 1) When turning or changing car lanes, the steering wheel does not engage the wheels until the steering wheel is turned to about a 90 degree angle in the direction of the turn, left or right, 2) After making a turn, it takes more rotations of the steering wheel to come out of the turn than it took to make the turn. At other times it takes more rotations of the steering wheel to make the turn than it does to come out of the turn, 3) Constant adjustments to steering have to be made in order to stay in a lane regardless of whether the lane is straight or curved. It's like trying to maneuver a boat on water or like driving on a frictionless surface. It feels like the car switches to a different control system, either void of any driver control, or delayed response to driver input, and 4) The steering wheel has to be turned to almost a 90 degree angle before it engages the wheels while the car is running and stationary. With the exception of item 4, the steering problems occur when there are other cars in the vicinity of our car. On secluded roads our car drives fine, so far. The steering issues occur during city and highway driving. The steering problems occur even when the following car assistive technologies are all set to off: automatic braking, hill assist, lane change assist, X-mode, Eyesight, and cruise control. On May 4, 2021, we took the car to the Subaru Superstore of Chandler in Arizona. We showed the dealership a video of item 4 and they observed it. They described it as "egregious". The dealership stated that they could not find a reason for item 4 and they could not duplicate the other problems. They stated that they documented the problem. Having an unresponsive/delayed response steering system could prove disastrous when seconds count to avert a disaster. This has been an ongoing problem since October 2018, with no resolution from Subaru.
Mfg Campaign: 11421167
Recall Date: Jun 16, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Windshield cracked for no good reason and the crack extended to over 12 inches long in 2 weeks time.
Corrective Action:
Windshield cracked for no good reason and the crack extended to over 12 inches long in 2 weeks time.
Additional Notes:
Windshield cracked for no good reason and the crack extended to over 12 inches long in 2 weeks time.
Mfg Campaign: 11421055
Recall Date: Jun 15, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving down the street and the whole car shut off without warning. It was the scariest thing ever. I had to pull over the side of the road with cars driving past me. I felt like I had no control of the car.
Corrective Action:
I was driving down the street and the whole car shut off without warning. It was the scariest thing ever. I had to pull over the side of the road with cars driving past me. I felt like I had no control of the car.
Additional Notes:
I was driving down the street and the whole car shut off without warning. It was the scariest thing ever. I had to pull over the side of the road with cars driving past me. I felt like I had no control of the car.
Mfg Campaign: 11420383
Recall Date: Jun 10, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Corrective Action:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Additional Notes:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Mfg Campaign: 11420270
Recall Date: Jun 9, 2021
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Corrective Action:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Additional Notes:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Mfg Campaign: 11420270
Recall Date: Jun 9, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Corrective Action:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Additional Notes:
With engine running and shift lever in Park (CVT transmission) driver is unable to turn the engine off or remove the ignition key from the steering wheel. This occurs sporadically/unpredictably such that driver has no forewarning and cannot take proactive steps to avoid the problem, resulting in instances where driver is forced to leave the car running in situations that present safety concerns. (Examples: in a garage or enclosed area; when temporarily exiting vehicle necessitating leaving the doors unlocked; etc.). The problem is widespread in Subaru vehicles and consistent with problems exhibited/described in Subaru Technical Service Bulletin (TSB) #16-112-18R for which no recall has to date been issued for corrective action by Subaru. Driver was told by Subaru of America that a diagnostics test is needed by a Subaru dealer to verify existence of the problem (which as stated occurs unpredictably) at driver's expense (locally approximately $140), with repair coverage of defective/poorly-designed shift or electrical components not being covered by Subaru beyond the standard warranty period for the affected vehicle. estimated cost of repair for defects as listed in the TSB (per on-line sources)...$400-$650 depending on dealer and geographical location.
Mfg Campaign: 11420270
Recall Date: Jun 9, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Without any cause I found a crack on my windshield on 6/5/ 2021 . On the passenger side Starting at the base . A very clean long crack without any apparent impact . When My i parked my car in my parking on Friday 6/4 after work there was no crack on the windshield , when I got in my car on Saturday 6/5 morning I saw the crack about 12 “ long . On Monday 6/7 when I got in my car to go to work , the crack was already about 2’ in length.
Corrective Action:
Without any cause I found a crack on my windshield on 6/5/ 2021 . On the passenger side Starting at the base . A very clean long crack without any apparent impact . When My i parked my car in my parking on Friday 6/4 after work there was no crack on the windshield , when I got in my car on Saturday 6/5 morning I saw the crack about 12 “ long . On Monday 6/7 when I got in my car to go to work , the crack was already about 2’ in length.
Additional Notes:
Without any cause I found a crack on my windshield on 6/5/ 2021 . On the passenger side Starting at the base . A very clean long crack without any apparent impact . When My i parked my car in my parking on Friday 6/4 after work there was no crack on the windshield , when I got in my car on Saturday 6/5 morning I saw the crack about 12 “ long . On Monday 6/7 when I got in my car to go to work , the crack was already about 2’ in length.
Mfg Campaign: 11420059
Recall Date: Jun 8, 2021
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Valencia, CA • 36 yrs
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