Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
JUST GOT ANOTHER CRACK ON WINDSHIELD.. NOTICED TINY STAR 3 INCHES FROM RIGHT SIDE ..WAS PARKED IN A DRIVEWAY .WITHIN MINUTES IT SPREAD TO A 2 FT CRACK . REPLACING WINDSHIELD FOR THE 3 RD TIME . CAR HAS ONLY 8200 MILES ON IT . APPARENTLY WINDSHIELDS ARE DEFECTIVE . VERY UNHAPPY . TAKES HOURS TO RECALIBRATE WINDSHIELD AFTER REPLACEMENT .
Corrective Action:
JUST GOT ANOTHER CRACK ON WINDSHIELD.. NOTICED TINY STAR 3 INCHES FROM RIGHT SIDE ..WAS PARKED IN A DRIVEWAY .WITHIN MINUTES IT SPREAD TO A 2 FT CRACK . REPLACING WINDSHIELD FOR THE 3 RD TIME . CAR HAS ONLY 8200 MILES ON IT . APPARENTLY WINDSHIELDS ARE DEFECTIVE . VERY UNHAPPY . TAKES HOURS TO RECALIBRATE WINDSHIELD AFTER REPLACEMENT .
Additional Notes:
JUST GOT ANOTHER CRACK ON WINDSHIELD.. NOTICED TINY STAR 3 INCHES FROM RIGHT SIDE ..WAS PARKED IN A DRIVEWAY .WITHIN MINUTES IT SPREAD TO A 2 FT CRACK . REPLACING WINDSHIELD FOR THE 3 RD TIME . CAR HAS ONLY 8200 MILES ON IT . APPARENTLY WINDSHIELDS ARE DEFECTIVE . VERY UNHAPPY . TAKES HOURS TO RECALIBRATE WINDSHIELD AFTER REPLACEMENT .
Mfg Campaign: 11337316
Recall Date: Jul 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A FREEWAY, OUR WINDSHIELD STARTED CRACKING, WE DIDN'T HEAR ANYTHING STRIKE WINDSHIELD, BUT ASSUMED IT WAS A PEBBLE. WE HAD IT REPLACED AT DEALERSHIP. ONE MONTH LATER, A PEBBLE DID MAKE A DING ON WINDSHIELD WHILE DRIVING ON FREEWAY. WHILE THAT DING WAS BEING REPAIRED (FILLED), THE WINDSHIELD CRACKED... THUS, NEEDED TO BE REPLACED AGAIN.
Corrective Action:
WHILE DRIVING ON A FREEWAY, OUR WINDSHIELD STARTED CRACKING, WE DIDN'T HEAR ANYTHING STRIKE WINDSHIELD, BUT ASSUMED IT WAS A PEBBLE. WE HAD IT REPLACED AT DEALERSHIP. ONE MONTH LATER, A PEBBLE DID MAKE A DING ON WINDSHIELD WHILE DRIVING ON FREEWAY. WHILE THAT DING WAS BEING REPAIRED (FILLED), THE WINDSHIELD CRACKED... THUS, NEEDED TO BE REPLACED AGAIN.
Additional Notes:
WHILE DRIVING ON A FREEWAY, OUR WINDSHIELD STARTED CRACKING, WE DIDN'T HEAR ANYTHING STRIKE WINDSHIELD, BUT ASSUMED IT WAS A PEBBLE. WE HAD IT REPLACED AT DEALERSHIP. ONE MONTH LATER, A PEBBLE DID MAKE A DING ON WINDSHIELD WHILE DRIVING ON FREEWAY. WHILE THAT DING WAS BEING REPAIRED (FILLED), THE WINDSHIELD CRACKED... THUS, NEEDED TO BE REPLACED AGAIN.
Mfg Campaign: 11337191
Recall Date: Jul 2, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I FIRST NOTICED A SMALL NICK IN THE FRONT WINDSHIELD ON THE DRIVER'S SIDE BACK IN FEBRUARY 2020. IN JUNE OF 2020, IT TURNED INTO A CRACK THAT RUNS 1/2 THE LENGTH OF THE WINDSHIELD. I'VE ATTACHED PICTURES OF THE NICK AND CRACK. *TR
Corrective Action:
I FIRST NOTICED A SMALL NICK IN THE FRONT WINDSHIELD ON THE DRIVER'S SIDE BACK IN FEBRUARY 2020. IN JUNE OF 2020, IT TURNED INTO A CRACK THAT RUNS 1/2 THE LENGTH OF THE WINDSHIELD. I'VE ATTACHED PICTURES OF THE NICK AND CRACK. *TR
Additional Notes:
I FIRST NOTICED A SMALL NICK IN THE FRONT WINDSHIELD ON THE DRIVER'S SIDE BACK IN FEBRUARY 2020. IN JUNE OF 2020, IT TURNED INTO A CRACK THAT RUNS 1/2 THE LENGTH OF THE WINDSHIELD. I'VE ATTACHED PICTURES OF THE NICK AND CRACK. *TR
Mfg Campaign: 11330781
Recall Date: Jun 25, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE GPS SYSTEM IS UNSAFE. IT SAYS "EXIT RIGHT AHEAD", WHICH WOULD IMPLY THAT YOU SHOULD EXIT AT THE NEXT EXIT. BUT IT SAYS THIS WHEN THE EXIT PROGRAMMED IS THE 2ND OR 3RD EXIT. MY WIFE TRIED TO EXIT AT THE NEXT EXIT, AND THEN AT THE LAST MINUTE, SHE REALIZED THAT IT WAS WRONG AND SHE SWERVED BACL ONTO THE HIGHWAY AND ALMOST HAD AN ACCIDENT. SUBURU HAS TO REPROGRAM THE GPS SYSTEM SO THAT IT DOESN'T SAY "EXIT RIGHT AHEAD" WHEN IT ISN'T THE CORRECT EXIT. THEY SHOULD THEN ISSUE A RECALL AND REPROGRAM SUBURU OWNERS GPS SYSTEM FOR FREE. *TR
Corrective Action:
THE GPS SYSTEM IS UNSAFE. IT SAYS "EXIT RIGHT AHEAD", WHICH WOULD IMPLY THAT YOU SHOULD EXIT AT THE NEXT EXIT. BUT IT SAYS THIS WHEN THE EXIT PROGRAMMED IS THE 2ND OR 3RD EXIT. MY WIFE TRIED TO EXIT AT THE NEXT EXIT, AND THEN AT THE LAST MINUTE, SHE REALIZED THAT IT WAS WRONG AND SHE SWERVED BACL ONTO THE HIGHWAY AND ALMOST HAD AN ACCIDENT. SUBURU HAS TO REPROGRAM THE GPS SYSTEM SO THAT IT DOESN'T SAY "EXIT RIGHT AHEAD" WHEN IT ISN'T THE CORRECT EXIT. THEY SHOULD THEN ISSUE A RECALL AND REPROGRAM SUBURU OWNERS GPS SYSTEM FOR FREE. *TR
Additional Notes:
THE GPS SYSTEM IS UNSAFE. IT SAYS "EXIT RIGHT AHEAD", WHICH WOULD IMPLY THAT YOU SHOULD EXIT AT THE NEXT EXIT. BUT IT SAYS THIS WHEN THE EXIT PROGRAMMED IS THE 2ND OR 3RD EXIT. MY WIFE TRIED TO EXIT AT THE NEXT EXIT, AND THEN AT THE LAST MINUTE, SHE REALIZED THAT IT WAS WRONG AND SHE SWERVED BACL ONTO THE HIGHWAY AND ALMOST HAD AN ACCIDENT. SUBURU HAS TO REPROGRAM THE GPS SYSTEM SO THAT IT DOESN'T SAY "EXIT RIGHT AHEAD" WHEN IT ISN'T THE CORRECT EXIT. THEY SHOULD THEN ISSUE A RECALL AND REPROGRAM SUBURU OWNERS GPS SYSTEM FOR FREE. *TR
Mfg Campaign: 11330839
Recall Date: Jun 25, 2020
Subaru Of America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
THE GPS SYSTEM IS UNSAFE. IT SAYS "EXIT RIGHT AHEAD", WHICH WOULD IMPLY THAT YOU SHOULD EXIT AT THE NEXT EXIT. BUT IT SAYS THIS WHEN THE EXIT PROGRAMMED IS THE 2ND OR 3RD EXIT. MY WIFE TRIED TO EXIT AT THE NEXT EXIT, AND THEN AT THE LAST MINUTE, SHE REALIZED THAT IT WAS WRONG AND SHE SWERVED BACL ONTO THE HIGHWAY AND ALMOST HAD AN ACCIDENT. SUBURU HAS TO REPROGRAM THE GPS SYSTEM SO THAT IT DOESN'T SAY "EXIT RIGHT AHEAD" WHEN IT ISN'T THE CORRECT EXIT. THEY SHOULD THEN ISSUE A RECALL AND REPROGRAM SUBURU OWNERS GPS SYSTEM FOR FREE. *TR
Corrective Action:
THE GPS SYSTEM IS UNSAFE. IT SAYS "EXIT RIGHT AHEAD", WHICH WOULD IMPLY THAT YOU SHOULD EXIT AT THE NEXT EXIT. BUT IT SAYS THIS WHEN THE EXIT PROGRAMMED IS THE 2ND OR 3RD EXIT. MY WIFE TRIED TO EXIT AT THE NEXT EXIT, AND THEN AT THE LAST MINUTE, SHE REALIZED THAT IT WAS WRONG AND SHE SWERVED BACL ONTO THE HIGHWAY AND ALMOST HAD AN ACCIDENT. SUBURU HAS TO REPROGRAM THE GPS SYSTEM SO THAT IT DOESN'T SAY "EXIT RIGHT AHEAD" WHEN IT ISN'T THE CORRECT EXIT. THEY SHOULD THEN ISSUE A RECALL AND REPROGRAM SUBURU OWNERS GPS SYSTEM FOR FREE. *TR
Additional Notes:
THE GPS SYSTEM IS UNSAFE. IT SAYS "EXIT RIGHT AHEAD", WHICH WOULD IMPLY THAT YOU SHOULD EXIT AT THE NEXT EXIT. BUT IT SAYS THIS WHEN THE EXIT PROGRAMMED IS THE 2ND OR 3RD EXIT. MY WIFE TRIED TO EXIT AT THE NEXT EXIT, AND THEN AT THE LAST MINUTE, SHE REALIZED THAT IT WAS WRONG AND SHE SWERVED BACL ONTO THE HIGHWAY AND ALMOST HAD AN ACCIDENT. SUBURU HAS TO REPROGRAM THE GPS SYSTEM SO THAT IT DOESN'T SAY "EXIT RIGHT AHEAD" WHEN IT ISN'T THE CORRECT EXIT. THEY SHOULD THEN ISSUE A RECALL AND REPROGRAM SUBURU OWNERS GPS SYSTEM FOR FREE. *TR
Mfg Campaign: 11330839
Recall Date: Jun 25, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE GPS WAS PROVIDING UNSAFE DIRECTIONS WHEN DRIVING. THE CONTACT STATED THAT IT WAS UNSAFE WHEN DRIVING. THE VEHICLE WAS TAKEN TO PREMIER SUBARU WATERTOWN, 795 STRAITS TURNPIKE, WATERTOWN, CT 06795, AND WAS INFORMED THAT SHE WOULD NEED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE GPS WAS PROVIDING UNSAFE DIRECTIONS WHEN DRIVING. THE CONTACT STATED THAT IT WAS UNSAFE WHEN DRIVING. THE VEHICLE WAS TAKEN TO PREMIER SUBARU WATERTOWN, 795 STRAITS TURNPIKE, WATERTOWN, CT 06795, AND WAS INFORMED THAT SHE WOULD NEED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE GPS WAS PROVIDING UNSAFE DIRECTIONS WHEN DRIVING. THE CONTACT STATED THAT IT WAS UNSAFE WHEN DRIVING. THE VEHICLE WAS TAKEN TO PREMIER SUBARU WATERTOWN, 795 STRAITS TURNPIKE, WATERTOWN, CT 06795, AND WAS INFORMED THAT SHE WOULD NEED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.
Mfg Campaign: 11330848
Recall Date: Jun 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD IS CRACKING, SECOND WINDSHIELD NOW DEALERSHIP DISCLOSED THAT MY WINDSHIELD IS THE MOST EXPENSIVE AND BREAKS EASILY ALSO ABOUT THIS CLASS ACTION LAWSUIT. *TR
Corrective Action:
WINDSHIELD IS CRACKING, SECOND WINDSHIELD NOW DEALERSHIP DISCLOSED THAT MY WINDSHIELD IS THE MOST EXPENSIVE AND BREAKS EASILY ALSO ABOUT THIS CLASS ACTION LAWSUIT. *TR
Additional Notes:
WINDSHIELD IS CRACKING, SECOND WINDSHIELD NOW DEALERSHIP DISCLOSED THAT MY WINDSHIELD IS THE MOST EXPENSIVE AND BREAKS EASILY ALSO ABOUT THIS CLASS ACTION LAWSUIT. *TR
Mfg Campaign: 11330583
Recall Date: Jun 24, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
BEFORE I REACHED THE 20K MILES MARK, I HAVE ALREADY HAD TO REPLACE THE WINDSHIELD. IT SEEMS ANY SMALL BEAD OR ROCK CAUSES THE WINDSHIELD ON THIS MODEL TO SHATTER VERY EASILY. I HAVE OWNED AN OLDER SUBARU MODEL THAT I HAVE DRIVEN THROUGH THE SAME ROADS WITHOUT ANY ISSUE. BECAUSE OF I-SIGHT THIS WINDSHIELD IS EXTRA EXPENSIVE TO REPLACE AND VERY DIFFICULT TO REPAIR IF IT IS IN THE WAY OF THE I-SIGHT CAMERAS. $1,600 FIX. *TR
Corrective Action:
BEFORE I REACHED THE 20K MILES MARK, I HAVE ALREADY HAD TO REPLACE THE WINDSHIELD. IT SEEMS ANY SMALL BEAD OR ROCK CAUSES THE WINDSHIELD ON THIS MODEL TO SHATTER VERY EASILY. I HAVE OWNED AN OLDER SUBARU MODEL THAT I HAVE DRIVEN THROUGH THE SAME ROADS WITHOUT ANY ISSUE. BECAUSE OF I-SIGHT THIS WINDSHIELD IS EXTRA EXPENSIVE TO REPLACE AND VERY DIFFICULT TO REPAIR IF IT IS IN THE WAY OF THE I-SIGHT CAMERAS. $1,600 FIX. *TR
Additional Notes:
BEFORE I REACHED THE 20K MILES MARK, I HAVE ALREADY HAD TO REPLACE THE WINDSHIELD. IT SEEMS ANY SMALL BEAD OR ROCK CAUSES THE WINDSHIELD ON THIS MODEL TO SHATTER VERY EASILY. I HAVE OWNED AN OLDER SUBARU MODEL THAT I HAVE DRIVEN THROUGH THE SAME ROADS WITHOUT ANY ISSUE. BECAUSE OF I-SIGHT THIS WINDSHIELD IS EXTRA EXPENSIVE TO REPLACE AND VERY DIFFICULT TO REPAIR IF IT IS IN THE WAY OF THE I-SIGHT CAMERAS. $1,600 FIX. *TR
Mfg Campaign: 11330074
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IN JUNE 2019, 2 MONTHS AFTER I PURCHASED MY 2019 SUBARU FORESTER, A VERY SMALL ROCK HIT THE BOTTOM OF MY WINDSHIELD AND IMMEDIATELY CRACKED THE WINDSHIELD 6 INCHES, WHICH IS ABOVE THE LEGAL ROCK CHIP REPAIR LENGTH. SO I WOULD HAVE TO REPAIR THE ENTIRE WINDSHIELD. I WAS ON THE I-15 FREEWAY DIVING 80 MILES PER HOUR, THE LEGAL SPEED LIMIT. *TR
Corrective Action:
IN JUNE 2019, 2 MONTHS AFTER I PURCHASED MY 2019 SUBARU FORESTER, A VERY SMALL ROCK HIT THE BOTTOM OF MY WINDSHIELD AND IMMEDIATELY CRACKED THE WINDSHIELD 6 INCHES, WHICH IS ABOVE THE LEGAL ROCK CHIP REPAIR LENGTH. SO I WOULD HAVE TO REPAIR THE ENTIRE WINDSHIELD. I WAS ON THE I-15 FREEWAY DIVING 80 MILES PER HOUR, THE LEGAL SPEED LIMIT. *TR
Additional Notes:
IN JUNE 2019, 2 MONTHS AFTER I PURCHASED MY 2019 SUBARU FORESTER, A VERY SMALL ROCK HIT THE BOTTOM OF MY WINDSHIELD AND IMMEDIATELY CRACKED THE WINDSHIELD 6 INCHES, WHICH IS ABOVE THE LEGAL ROCK CHIP REPAIR LENGTH. SO I WOULD HAVE TO REPAIR THE ENTIRE WINDSHIELD. I WAS ON THE I-15 FREEWAY DIVING 80 MILES PER HOUR, THE LEGAL SPEED LIMIT. *TR
Mfg Campaign: 11330077
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
IN JUNE 2019, 2 MONTHS AFTER I PURCHASED MY 2019 SUBARU FORESTER, A VERY SMALL ROCK HIT THE BOTTOM OF MY WINDSHIELD AND IMMEDIATELY CRACKED THE WINDSHIELD 6 INCHES, WHICH IS ABOVE THE LEGAL ROCK CHIP REPAIR LENGTH. SO I WOULD HAVE TO REPAIR THE ENTIRE WINDSHIELD. I WAS ON THE I-15 FREEWAY DIVING 80 MILES PER HOUR, THE LEGAL SPEED LIMIT. *TR
Corrective Action:
IN JUNE 2019, 2 MONTHS AFTER I PURCHASED MY 2019 SUBARU FORESTER, A VERY SMALL ROCK HIT THE BOTTOM OF MY WINDSHIELD AND IMMEDIATELY CRACKED THE WINDSHIELD 6 INCHES, WHICH IS ABOVE THE LEGAL ROCK CHIP REPAIR LENGTH. SO I WOULD HAVE TO REPAIR THE ENTIRE WINDSHIELD. I WAS ON THE I-15 FREEWAY DIVING 80 MILES PER HOUR, THE LEGAL SPEED LIMIT. *TR
Additional Notes:
IN JUNE 2019, 2 MONTHS AFTER I PURCHASED MY 2019 SUBARU FORESTER, A VERY SMALL ROCK HIT THE BOTTOM OF MY WINDSHIELD AND IMMEDIATELY CRACKED THE WINDSHIELD 6 INCHES, WHICH IS ABOVE THE LEGAL ROCK CHIP REPAIR LENGTH. SO I WOULD HAVE TO REPAIR THE ENTIRE WINDSHIELD. I WAS ON THE I-15 FREEWAY DIVING 80 MILES PER HOUR, THE LEGAL SPEED LIMIT. *TR
Mfg Campaign: 11330077
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKING. *TR
Corrective Action:
WINDSHIELD CRACKING. *TR
Additional Notes:
WINDSHIELD CRACKING. *TR
Mfg Campaign: 11330103
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
WINDSHIELD CRACKING. *TR
Corrective Action:
WINDSHIELD CRACKING. *TR
Additional Notes:
WINDSHIELD CRACKING. *TR
Mfg Campaign: 11330103
Recall Date: Jun 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING ON THE HIGHWAY AND NEXT THING I KNEW THERE WAS A HUGE CRACK THAT FORMED ACROSS MY WINDSHIELD. I DIDN'T SEE OR HEAR ANYTHING AND THEN SAW THE CRACK SPIRAL. WHEN I LOOKED THERE WAS AN EXTREMELY SMALL CHIP IN THE BLACK AREA OF THE BOTTOM OF THE WINDSHIELD. EXTREMELY FRUSTRATING AND REALLY DIDN'T KNOW HOW THAT CHIP IN THE BOTTOM CORNER TURNED IN TO A CRACK AT LEAST HALF AS LONG AS THE WINDSHIELD.
Corrective Action:
I WAS DRIVING ON THE HIGHWAY AND NEXT THING I KNEW THERE WAS A HUGE CRACK THAT FORMED ACROSS MY WINDSHIELD. I DIDN'T SEE OR HEAR ANYTHING AND THEN SAW THE CRACK SPIRAL. WHEN I LOOKED THERE WAS AN EXTREMELY SMALL CHIP IN THE BLACK AREA OF THE BOTTOM OF THE WINDSHIELD. EXTREMELY FRUSTRATING AND REALLY DIDN'T KNOW HOW THAT CHIP IN THE BOTTOM CORNER TURNED IN TO A CRACK AT LEAST HALF AS LONG AS THE WINDSHIELD.
Additional Notes:
I WAS DRIVING ON THE HIGHWAY AND NEXT THING I KNEW THERE WAS A HUGE CRACK THAT FORMED ACROSS MY WINDSHIELD. I DIDN'T SEE OR HEAR ANYTHING AND THEN SAW THE CRACK SPIRAL. WHEN I LOOKED THERE WAS AN EXTREMELY SMALL CHIP IN THE BLACK AREA OF THE BOTTOM OF THE WINDSHIELD. EXTREMELY FRUSTRATING AND REALLY DIDN'T KNOW HOW THAT CHIP IN THE BOTTOM CORNER TURNED IN TO A CRACK AT LEAST HALF AS LONG AS THE WINDSHIELD.
Mfg Campaign: 11329862
Recall Date: Jun 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. AN INDEPENDENT MECHANIC WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Mfg Campaign: 11328940
Recall Date: Jun 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE A SECOND CRACKED WINDSHIELD ON MY FORESTER, WHICH I HAVE OWNED FOR 19 MONTHS, AND HAS JUST OVER 23,000 MILES ON THE ODOMETER. IN BOTH CASES, I NOTICED THE CRACKS AFTER GOING OUT TO START THE CAR IN THE MORNING. THOSE MORNINGS, I THOUGHT ABOUT THE LAST TIME I DROVE THE CAR, AND I COULDN'T THINK OF A NOISE I HEARD, WHICH YOU WOULD TYPICALLY ASSOCIATE WITH A FOREIGN OBJECT HITTING THE WINDSHIELD. NOTHING. NO MATTER HOW FAINT. THE FIRST CRACKED WINDSHIELD HAPPENED AT JUST OVER 10,000 MILES, AND THE SECOND HAPPENED AT 19,500 MILES. I AM CONVINCED THAT THIS IS AN ENGINEERING ISSUE WITH SUBARU OF AMERICA. I VOICED THIS CONCERN TO THE EMPLOYEES AT SUBARU, BUT WAS INFORMED THAT IS WAS NOT AN ENGINEERING PROBLEM. ADDITIONALLY, THE TWO CRACKS STARTED WITHIN 4 INCHED OF EACH OTHER, BY MY ESTIMATE, SLIGHTLY LEFT OF CENTER IF LOOKING AT IT FROM THE FRONT OF THE CAR, AND NEAR TO BOTTOM OF THE WINDSHIELD. THANK YOU FOR YOUR INTEREST IN THIS MATTER. *TR
Corrective Action:
I HAVE A SECOND CRACKED WINDSHIELD ON MY FORESTER, WHICH I HAVE OWNED FOR 19 MONTHS, AND HAS JUST OVER 23,000 MILES ON THE ODOMETER. IN BOTH CASES, I NOTICED THE CRACKS AFTER GOING OUT TO START THE CAR IN THE MORNING. THOSE MORNINGS, I THOUGHT ABOUT THE LAST TIME I DROVE THE CAR, AND I COULDN'T THINK OF A NOISE I HEARD, WHICH YOU WOULD TYPICALLY ASSOCIATE WITH A FOREIGN OBJECT HITTING THE WINDSHIELD. NOTHING. NO MATTER HOW FAINT. THE FIRST CRACKED WINDSHIELD HAPPENED AT JUST OVER 10,000 MILES, AND THE SECOND HAPPENED AT 19,500 MILES. I AM CONVINCED THAT THIS IS AN ENGINEERING ISSUE WITH SUBARU OF AMERICA. I VOICED THIS CONCERN TO THE EMPLOYEES AT SUBARU, BUT WAS INFORMED THAT IS WAS NOT AN ENGINEERING PROBLEM. ADDITIONALLY, THE TWO CRACKS STARTED WITHIN 4 INCHED OF EACH OTHER, BY MY ESTIMATE, SLIGHTLY LEFT OF CENTER IF LOOKING AT IT FROM THE FRONT OF THE CAR, AND NEAR TO BOTTOM OF THE WINDSHIELD. THANK YOU FOR YOUR INTEREST IN THIS MATTER. *TR
Additional Notes:
I HAVE A SECOND CRACKED WINDSHIELD ON MY FORESTER, WHICH I HAVE OWNED FOR 19 MONTHS, AND HAS JUST OVER 23,000 MILES ON THE ODOMETER. IN BOTH CASES, I NOTICED THE CRACKS AFTER GOING OUT TO START THE CAR IN THE MORNING. THOSE MORNINGS, I THOUGHT ABOUT THE LAST TIME I DROVE THE CAR, AND I COULDN'T THINK OF A NOISE I HEARD, WHICH YOU WOULD TYPICALLY ASSOCIATE WITH A FOREIGN OBJECT HITTING THE WINDSHIELD. NOTHING. NO MATTER HOW FAINT. THE FIRST CRACKED WINDSHIELD HAPPENED AT JUST OVER 10,000 MILES, AND THE SECOND HAPPENED AT 19,500 MILES. I AM CONVINCED THAT THIS IS AN ENGINEERING ISSUE WITH SUBARU OF AMERICA. I VOICED THIS CONCERN TO THE EMPLOYEES AT SUBARU, BUT WAS INFORMED THAT IS WAS NOT AN ENGINEERING PROBLEM. ADDITIONALLY, THE TWO CRACKS STARTED WITHIN 4 INCHED OF EACH OTHER, BY MY ESTIMATE, SLIGHTLY LEFT OF CENTER IF LOOKING AT IT FROM THE FRONT OF THE CAR, AND NEAR TO BOTTOM OF THE WINDSHIELD. THANK YOU FOR YOUR INTEREST IN THIS MATTER. *TR
Mfg Campaign: 11328955
Recall Date: Jun 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING DOWN THE FREEWAY I NOTICED A SMALL PEBBLE, NO BIGGER THAN THE VERY TIP OF MY PINKY FINGER COMING TOWARDS MY DRIVERS SIDE WINDSHIELD. IT HIT THE UPPER PART OF MY DRIVER-SIDE WINDSHIELD. UPON IMPACT THERE WAS NO NOTICEABLE DAMAGE. LESS THAN A MILE DOWN THE ROAD A VERY VISIBLE GROWING CRACK WAS OCCURRING RIGHT IN FRONT OF ME. NATURALLY, I HAVE HAD CAR WINDOWS CRACK IN THE PAST, THERE WAS SOMETHING STRANGELY BIZARRE AND DANGEROUS ABOUT THIS CRACK. UPON ARRIVING 2 HOURS LATER AT MY DESTINATION I WAS GREETED BY MY FATHER WHOM I REITERATED THE ACCOUNT TOO. HE SEEMED ASTONISHED BY THE SIZE AND DEPTH OF THE CRACK THROUGH THE GLASS. *TR
Corrective Action:
DRIVING DOWN THE FREEWAY I NOTICED A SMALL PEBBLE, NO BIGGER THAN THE VERY TIP OF MY PINKY FINGER COMING TOWARDS MY DRIVERS SIDE WINDSHIELD. IT HIT THE UPPER PART OF MY DRIVER-SIDE WINDSHIELD. UPON IMPACT THERE WAS NO NOTICEABLE DAMAGE. LESS THAN A MILE DOWN THE ROAD A VERY VISIBLE GROWING CRACK WAS OCCURRING RIGHT IN FRONT OF ME. NATURALLY, I HAVE HAD CAR WINDOWS CRACK IN THE PAST, THERE WAS SOMETHING STRANGELY BIZARRE AND DANGEROUS ABOUT THIS CRACK. UPON ARRIVING 2 HOURS LATER AT MY DESTINATION I WAS GREETED BY MY FATHER WHOM I REITERATED THE ACCOUNT TOO. HE SEEMED ASTONISHED BY THE SIZE AND DEPTH OF THE CRACK THROUGH THE GLASS. *TR
Additional Notes:
DRIVING DOWN THE FREEWAY I NOTICED A SMALL PEBBLE, NO BIGGER THAN THE VERY TIP OF MY PINKY FINGER COMING TOWARDS MY DRIVERS SIDE WINDSHIELD. IT HIT THE UPPER PART OF MY DRIVER-SIDE WINDSHIELD. UPON IMPACT THERE WAS NO NOTICEABLE DAMAGE. LESS THAN A MILE DOWN THE ROAD A VERY VISIBLE GROWING CRACK WAS OCCURRING RIGHT IN FRONT OF ME. NATURALLY, I HAVE HAD CAR WINDOWS CRACK IN THE PAST, THERE WAS SOMETHING STRANGELY BIZARRE AND DANGEROUS ABOUT THIS CRACK. UPON ARRIVING 2 HOURS LATER AT MY DESTINATION I WAS GREETED BY MY FATHER WHOM I REITERATED THE ACCOUNT TOO. HE SEEMED ASTONISHED BY THE SIZE AND DEPTH OF THE CRACK THROUGH THE GLASS. *TR
Mfg Campaign: 11329081
Recall Date: Jun 15, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED NEW JAN.9,1919.ON JUNE 13,2020 CAR WAS PARKED IN OUR DRIVEWAY, OFF WITH WINDOWS CLOSED.MY WIFE OPENED DRIVER'S SIDE DOOR TO REMOVE AN ITEM.WHEN CLOSING THE DOOR, THE HATCH BACK WINDOW SHATTERED SPONTANEOUSLY.WE WERE AND ARE SHOCKED.SPOKE WITH OUR SALESMEN WHO REJECTED OUR CLAIM FOR DAMAGE.
Corrective Action:
PURCHASED NEW JAN.9,1919.ON JUNE 13,2020 CAR WAS PARKED IN OUR DRIVEWAY, OFF WITH WINDOWS CLOSED.MY WIFE OPENED DRIVER'S SIDE DOOR TO REMOVE AN ITEM.WHEN CLOSING THE DOOR, THE HATCH BACK WINDOW SHATTERED SPONTANEOUSLY.WE WERE AND ARE SHOCKED.SPOKE WITH OUR SALESMEN WHO REJECTED OUR CLAIM FOR DAMAGE.
Additional Notes:
PURCHASED NEW JAN.9,1919.ON JUNE 13,2020 CAR WAS PARKED IN OUR DRIVEWAY, OFF WITH WINDOWS CLOSED.MY WIFE OPENED DRIVER'S SIDE DOOR TO REMOVE AN ITEM.WHEN CLOSING THE DOOR, THE HATCH BACK WINDOW SHATTERED SPONTANEOUSLY.WE WERE AND ARE SHOCKED.SPOKE WITH OUR SALESMEN WHO REJECTED OUR CLAIM FOR DAMAGE.
Mfg Campaign: 11328738
Recall Date: Jun 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THIS IS THE SECOND TIME IN A YEAR THAT OUR 2019 FORESTER'S WINDSHIELD HAS SUDDENLY CRACKED WITHOUT BEING STRUCK. TODAY WE WERE DRIVING AND HEARD WHAT SOUNDED LIKE A POP (PICTURE WHEN YOU POUR COLD WATER ON HOT GLASS) AND WATCHED OUR PREVIOUSLY REPLACED WINDSHIELD CRACK STARTING AT THE EDGE ABOVE THE DRIVERS SIDE EYESIGHT CAMERA AND TRAVEL TO THE CENTER OF THE WINDSHIELD. THE CAR IS 13 MONTHS OLD AND HAS 10,500 MILES. THERE WERE NO OTHER CARS ON THE ROAD OR DEBRIS IN THE AIR, THIS IS THE SECOND TIME THAT OUR WINDSHIELD HAS SPONTANEOUSLY CRACKED FROM THE DRIVERS SIDE EDGE TOWARD THE CENTER, BLOCKING THE EYESIGHT SYSTEM. *TR
Corrective Action:
THIS IS THE SECOND TIME IN A YEAR THAT OUR 2019 FORESTER'S WINDSHIELD HAS SUDDENLY CRACKED WITHOUT BEING STRUCK. TODAY WE WERE DRIVING AND HEARD WHAT SOUNDED LIKE A POP (PICTURE WHEN YOU POUR COLD WATER ON HOT GLASS) AND WATCHED OUR PREVIOUSLY REPLACED WINDSHIELD CRACK STARTING AT THE EDGE ABOVE THE DRIVERS SIDE EYESIGHT CAMERA AND TRAVEL TO THE CENTER OF THE WINDSHIELD. THE CAR IS 13 MONTHS OLD AND HAS 10,500 MILES. THERE WERE NO OTHER CARS ON THE ROAD OR DEBRIS IN THE AIR, THIS IS THE SECOND TIME THAT OUR WINDSHIELD HAS SPONTANEOUSLY CRACKED FROM THE DRIVERS SIDE EDGE TOWARD THE CENTER, BLOCKING THE EYESIGHT SYSTEM. *TR
Additional Notes:
THIS IS THE SECOND TIME IN A YEAR THAT OUR 2019 FORESTER'S WINDSHIELD HAS SUDDENLY CRACKED WITHOUT BEING STRUCK. TODAY WE WERE DRIVING AND HEARD WHAT SOUNDED LIKE A POP (PICTURE WHEN YOU POUR COLD WATER ON HOT GLASS) AND WATCHED OUR PREVIOUSLY REPLACED WINDSHIELD CRACK STARTING AT THE EDGE ABOVE THE DRIVERS SIDE EYESIGHT CAMERA AND TRAVEL TO THE CENTER OF THE WINDSHIELD. THE CAR IS 13 MONTHS OLD AND HAS 10,500 MILES. THERE WERE NO OTHER CARS ON THE ROAD OR DEBRIS IN THE AIR, THIS IS THE SECOND TIME THAT OUR WINDSHIELD HAS SPONTANEOUSLY CRACKED FROM THE DRIVERS SIDE EDGE TOWARD THE CENTER, BLOCKING THE EYESIGHT SYSTEM. *TR
Mfg Campaign: 11328691
Recall Date: Jun 13, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
WINDSHIELD CRACKED AT 3,400 MILES. *TR
Corrective Action:
WINDSHIELD CRACKED AT 3,400 MILES. *TR
Additional Notes:
WINDSHIELD CRACKED AT 3,400 MILES. *TR
Mfg Campaign: 11328713
Recall Date: Jun 13, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED AT 3,400 MILES. *TR
Corrective Action:
WINDSHIELD CRACKED AT 3,400 MILES. *TR
Additional Notes:
WINDSHIELD CRACKED AT 3,400 MILES. *TR
Mfg Campaign: 11328713
Recall Date: Jun 13, 2020
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