Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I RECENTLY HAD MY TIRES ROTATED FOR THE FIRST TIME AND THE MECHANIC REPORTED THAT ONLY 3 OF THE 5 LUG NUTS WERE TORQUED TO SPECIFICATION. THE OTHER TWO WERE ONLY "FINGER TIGHT"
Corrective Action:
I RECENTLY HAD MY TIRES ROTATED FOR THE FIRST TIME AND THE MECHANIC REPORTED THAT ONLY 3 OF THE 5 LUG NUTS WERE TORQUED TO SPECIFICATION. THE OTHER TWO WERE ONLY "FINGER TIGHT"
Additional Notes:
I RECENTLY HAD MY TIRES ROTATED FOR THE FIRST TIME AND THE MECHANIC REPORTED THAT ONLY 3 OF THE 5 LUG NUTS WERE TORQUED TO SPECIFICATION. THE OTHER TWO WERE ONLY "FINGER TIGHT"
Mfg Campaign: 11277411
Recall Date: Oct 31, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE TRAVELING AT APPROXIMATELY 70 MPH ON AN INTERSTATE WITH LITTLE TO NO TRAFFIC FOR APPROXIMATELY 1/4 MILE AHEAD OR BEHIND MY VEHICLE THE WINDSHIELD SPONTANEOUSLY CRACKED FROM THE BOTTOM OF THE WINDSHIELD, NEAR THE CENTER OF THE WINDSHIELD, VERTICALLY TOWARDS THE TOP AND THEN TURNED HORIZONTAL. THERE WAS NO SOUND OF AN IMPACT OR EVIDENCE OF AN EXTERNAL FACTOR CAUSING THE WINDSHIELD TO FRACTURE.
Corrective Action:
WHILE TRAVELING AT APPROXIMATELY 70 MPH ON AN INTERSTATE WITH LITTLE TO NO TRAFFIC FOR APPROXIMATELY 1/4 MILE AHEAD OR BEHIND MY VEHICLE THE WINDSHIELD SPONTANEOUSLY CRACKED FROM THE BOTTOM OF THE WINDSHIELD, NEAR THE CENTER OF THE WINDSHIELD, VERTICALLY TOWARDS THE TOP AND THEN TURNED HORIZONTAL. THERE WAS NO SOUND OF AN IMPACT OR EVIDENCE OF AN EXTERNAL FACTOR CAUSING THE WINDSHIELD TO FRACTURE.
Additional Notes:
WHILE TRAVELING AT APPROXIMATELY 70 MPH ON AN INTERSTATE WITH LITTLE TO NO TRAFFIC FOR APPROXIMATELY 1/4 MILE AHEAD OR BEHIND MY VEHICLE THE WINDSHIELD SPONTANEOUSLY CRACKED FROM THE BOTTOM OF THE WINDSHIELD, NEAR THE CENTER OF THE WINDSHIELD, VERTICALLY TOWARDS THE TOP AND THEN TURNED HORIZONTAL. THERE WAS NO SOUND OF AN IMPACT OR EVIDENCE OF AN EXTERNAL FACTOR CAUSING THE WINDSHIELD TO FRACTURE.
Mfg Campaign: 11271786
Recall Date: Oct 29, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE BOUGHT THE VEHICLE IN DECEMBER 2018. SINCE THEN WE HAVE HAD THE WINDSHIELD CRACK ON US TWICE. THE FIRST CRACK DEVELOPED 3 MONTHS AFTER THE DATE OF THE PURCHASE. WE NOTICED THE CRACK AFTER GETTING BACK INTO THE VEHICLE WHILE IT WAS PARKED OUTSIDE. THE SECOND CRACK APPEARED IN OCTOBER 2019. THE SECOND CRACK DEVELOPED WHILE DRIVING ON THE HIGHWAY. IT WAS EARLY IN THE MORNING AND THERE WERE NO OTHER VEHICLES IN FRONT OF ME. I WAS DRIVING AND HIT A SMALL BUMP IN THE ROAD. IMMEDIATELY RIGHT AFTER I NOTICE THE CRACK DEVELOP. BOTH TIMES THE CRACK WAS ON THE DRIVER SIDE DIRECTLY ACROSS THE LINE OF SIGHT.
Corrective Action:
WE BOUGHT THE VEHICLE IN DECEMBER 2018. SINCE THEN WE HAVE HAD THE WINDSHIELD CRACK ON US TWICE. THE FIRST CRACK DEVELOPED 3 MONTHS AFTER THE DATE OF THE PURCHASE. WE NOTICED THE CRACK AFTER GETTING BACK INTO THE VEHICLE WHILE IT WAS PARKED OUTSIDE. THE SECOND CRACK APPEARED IN OCTOBER 2019. THE SECOND CRACK DEVELOPED WHILE DRIVING ON THE HIGHWAY. IT WAS EARLY IN THE MORNING AND THERE WERE NO OTHER VEHICLES IN FRONT OF ME. I WAS DRIVING AND HIT A SMALL BUMP IN THE ROAD. IMMEDIATELY RIGHT AFTER I NOTICE THE CRACK DEVELOP. BOTH TIMES THE CRACK WAS ON THE DRIVER SIDE DIRECTLY ACROSS THE LINE OF SIGHT.
Additional Notes:
WE BOUGHT THE VEHICLE IN DECEMBER 2018. SINCE THEN WE HAVE HAD THE WINDSHIELD CRACK ON US TWICE. THE FIRST CRACK DEVELOPED 3 MONTHS AFTER THE DATE OF THE PURCHASE. WE NOTICED THE CRACK AFTER GETTING BACK INTO THE VEHICLE WHILE IT WAS PARKED OUTSIDE. THE SECOND CRACK APPEARED IN OCTOBER 2019. THE SECOND CRACK DEVELOPED WHILE DRIVING ON THE HIGHWAY. IT WAS EARLY IN THE MORNING AND THERE WERE NO OTHER VEHICLES IN FRONT OF ME. I WAS DRIVING AND HIT A SMALL BUMP IN THE ROAD. IMMEDIATELY RIGHT AFTER I NOTICE THE CRACK DEVELOP. BOTH TIMES THE CRACK WAS ON THE DRIVER SIDE DIRECTLY ACROSS THE LINE OF SIGHT.
Mfg Campaign: 11276859
Recall Date: Oct 29, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TRAVELING AT ABOUT 30 MPH A SMALL PEBBLE HIT MY WINDSHIELD. DID NOT SEE ANY DAMAGE BUT WHEN I GOT BACK INTO THE CAR AFTER A GYM WORKOUT (2 HOURS) THE WINDSHIELD DEVELOPED A CRACK FROM THE DRIVER'S SIDE EDGE OF WINDSHIELD TOWARDS THE CENTER OF THE WINDSHIELD (18' FROM EDGE OF WINDSHIELD TO THE END OF CRACK). I TOOK MY CAR TO HENDERSON GLASS IN TROY MI. AND I SUBMITTTED A CLAIM WITH PROGRESSIVE INSURANCE WHILE AT HENDERSON GLASS (REFERAL # 681837). LATER I HAD READ SUBARU FORESTER'S WERE HAVING WINDSHIELD CRACKING ISSUES. MY ISSUE IS MY $100.00 DEDUCTIBLE AND MY INSURANCE COMPANY HAVING TO PAY FOR A WINDSHIELD THAT MAYBE A MANUFACTER DEFECT. ALSO I DO NOT WANT MY INSURANCE RATES GO UP FOR CLAIM.
Corrective Action:
TRAVELING AT ABOUT 30 MPH A SMALL PEBBLE HIT MY WINDSHIELD. DID NOT SEE ANY DAMAGE BUT WHEN I GOT BACK INTO THE CAR AFTER A GYM WORKOUT (2 HOURS) THE WINDSHIELD DEVELOPED A CRACK FROM THE DRIVER'S SIDE EDGE OF WINDSHIELD TOWARDS THE CENTER OF THE WINDSHIELD (18' FROM EDGE OF WINDSHIELD TO THE END OF CRACK). I TOOK MY CAR TO HENDERSON GLASS IN TROY MI. AND I SUBMITTTED A CLAIM WITH PROGRESSIVE INSURANCE WHILE AT HENDERSON GLASS (REFERAL # 681837). LATER I HAD READ SUBARU FORESTER'S WERE HAVING WINDSHIELD CRACKING ISSUES. MY ISSUE IS MY $100.00 DEDUCTIBLE AND MY INSURANCE COMPANY HAVING TO PAY FOR A WINDSHIELD THAT MAYBE A MANUFACTER DEFECT. ALSO I DO NOT WANT MY INSURANCE RATES GO UP FOR CLAIM.
Additional Notes:
TRAVELING AT ABOUT 30 MPH A SMALL PEBBLE HIT MY WINDSHIELD. DID NOT SEE ANY DAMAGE BUT WHEN I GOT BACK INTO THE CAR AFTER A GYM WORKOUT (2 HOURS) THE WINDSHIELD DEVELOPED A CRACK FROM THE DRIVER'S SIDE EDGE OF WINDSHIELD TOWARDS THE CENTER OF THE WINDSHIELD (18' FROM EDGE OF WINDSHIELD TO THE END OF CRACK). I TOOK MY CAR TO HENDERSON GLASS IN TROY MI. AND I SUBMITTTED A CLAIM WITH PROGRESSIVE INSURANCE WHILE AT HENDERSON GLASS (REFERAL # 681837). LATER I HAD READ SUBARU FORESTER'S WERE HAVING WINDSHIELD CRACKING ISSUES. MY ISSUE IS MY $100.00 DEDUCTIBLE AND MY INSURANCE COMPANY HAVING TO PAY FOR A WINDSHIELD THAT MAYBE A MANUFACTER DEFECT. ALSO I DO NOT WANT MY INSURANCE RATES GO UP FOR CLAIM.
Mfg Campaign: 11276881
Recall Date: Oct 29, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ONE DAY I WAKE UP TO DRIVE MY CAR TO WORK TO FIND A SMALL CRACK IN MY WINDSHIELD WITH NO SINGLE REASON FOR THIS TO HAPPEN
Corrective Action:
ONE DAY I WAKE UP TO DRIVE MY CAR TO WORK TO FIND A SMALL CRACK IN MY WINDSHIELD WITH NO SINGLE REASON FOR THIS TO HAPPEN
Additional Notes:
ONE DAY I WAKE UP TO DRIVE MY CAR TO WORK TO FIND A SMALL CRACK IN MY WINDSHIELD WITH NO SINGLE REASON FOR THIS TO HAPPEN
Mfg Campaign: 11271426
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD HAS CRACKED TWO TIMES IN LESS THAN A YEAR. IN ONE INSTANCE IT WAS A MINOR ROCK CHIP (INCURRED WHILE DRIVING ON HIGHWAY NEXT TO CONSTRUCTION VEHICLE) THAT TURNED INTO A FULL-BLOWN CRACK WITHIN 5 MINUTES, IN THE OTHER THERE APPEARS TO BE NO CAUSE (VEHICLE WAS PARKED OVERNIGHT, CRACK APPEARED IN AM)
Corrective Action:
WINDSHIELD HAS CRACKED TWO TIMES IN LESS THAN A YEAR. IN ONE INSTANCE IT WAS A MINOR ROCK CHIP (INCURRED WHILE DRIVING ON HIGHWAY NEXT TO CONSTRUCTION VEHICLE) THAT TURNED INTO A FULL-BLOWN CRACK WITHIN 5 MINUTES, IN THE OTHER THERE APPEARS TO BE NO CAUSE (VEHICLE WAS PARKED OVERNIGHT, CRACK APPEARED IN AM)
Additional Notes:
WINDSHIELD HAS CRACKED TWO TIMES IN LESS THAN A YEAR. IN ONE INSTANCE IT WAS A MINOR ROCK CHIP (INCURRED WHILE DRIVING ON HIGHWAY NEXT TO CONSTRUCTION VEHICLE) THAT TURNED INTO A FULL-BLOWN CRACK WITHIN 5 MINUTES, IN THE OTHER THERE APPEARS TO BE NO CAUSE (VEHICLE WAS PARKED OVERNIGHT, CRACK APPEARED IN AM)
Mfg Campaign: 11271560
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD ARE EASILY CRACK BY DEBRIS ON THE ROAD. AND SAT IN THE SON, IT WILL CRACK. I WAS DRIVING ON THE FREEWAY AND A CAR FLICK A ROCK FROM ROAD (CONSTRUCTION AREA) AND HIT MY WINDSHIELD AND IMMEDIATELY CRACKED. ALSO PRIOR TO THE ROCK CHIP, MY CAR WAS PARKED AT WORK AND WHEN I CAME OUT TO SIT IN MY CAR ON MY BREAK, I NOTICE THERE IS A LONG LINE ON WINDSHIELD AND THERE'S A LINE CRACK
Corrective Action:
WINDSHIELD ARE EASILY CRACK BY DEBRIS ON THE ROAD. AND SAT IN THE SON, IT WILL CRACK. I WAS DRIVING ON THE FREEWAY AND A CAR FLICK A ROCK FROM ROAD (CONSTRUCTION AREA) AND HIT MY WINDSHIELD AND IMMEDIATELY CRACKED. ALSO PRIOR TO THE ROCK CHIP, MY CAR WAS PARKED AT WORK AND WHEN I CAME OUT TO SIT IN MY CAR ON MY BREAK, I NOTICE THERE IS A LONG LINE ON WINDSHIELD AND THERE'S A LINE CRACK
Additional Notes:
WINDSHIELD ARE EASILY CRACK BY DEBRIS ON THE ROAD. AND SAT IN THE SON, IT WILL CRACK. I WAS DRIVING ON THE FREEWAY AND A CAR FLICK A ROCK FROM ROAD (CONSTRUCTION AREA) AND HIT MY WINDSHIELD AND IMMEDIATELY CRACKED. ALSO PRIOR TO THE ROCK CHIP, MY CAR WAS PARKED AT WORK AND WHEN I CAME OUT TO SIT IN MY CAR ON MY BREAK, I NOTICE THERE IS A LONG LINE ON WINDSHIELD AND THERE'S A LINE CRACK
Mfg Campaign: 11271581
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE ONLY HAD MY FORESTER FOR 3-4 MONTHS WHEN I NOTICED A CHIP ON THE WINDSHIELD, I CALLED SAFE LIGHT AND THEY CAME TO REPAIR IT. THEN IT CRACKED ACROSS MY WINDSHIELD NEEDING TO BE REPLACED. THE VERY NEXT WEEK ANOTHER CHIP HAPPENED WHILE I WAS DRIVING UNDER 35 MPH. I HAVE TO GET THE WINDSHIELD REPLACED AND RE CALIBRATED WHICH IS 1,000-2,000 +
Corrective Action:
I HAVE ONLY HAD MY FORESTER FOR 3-4 MONTHS WHEN I NOTICED A CHIP ON THE WINDSHIELD, I CALLED SAFE LIGHT AND THEY CAME TO REPAIR IT. THEN IT CRACKED ACROSS MY WINDSHIELD NEEDING TO BE REPLACED. THE VERY NEXT WEEK ANOTHER CHIP HAPPENED WHILE I WAS DRIVING UNDER 35 MPH. I HAVE TO GET THE WINDSHIELD REPLACED AND RE CALIBRATED WHICH IS 1,000-2,000 +
Additional Notes:
I HAVE ONLY HAD MY FORESTER FOR 3-4 MONTHS WHEN I NOTICED A CHIP ON THE WINDSHIELD, I CALLED SAFE LIGHT AND THEY CAME TO REPAIR IT. THEN IT CRACKED ACROSS MY WINDSHIELD NEEDING TO BE REPLACED. THE VERY NEXT WEEK ANOTHER CHIP HAPPENED WHILE I WAS DRIVING UNDER 35 MPH. I HAVE TO GET THE WINDSHIELD REPLACED AND RE CALIBRATED WHICH IS 1,000-2,000 +
Mfg Campaign: 11271628
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE WINDSHIELD WENT FROM FINE, NOT CHIPPED OR CRACKED IN THE EVENING TO HAVING AN 18INCH CRACK IN THE MORNING. NOTHING OCCURRED DURING THIS TIME TO CAUSE THE CRACK. THE CAR WAS PARKED IN THE BACK OF MY DRIVEWAY OVERNIGHT. THE CRACK CONTINUE TO GROW ANOTHER 6 INCHES BEFORE IT WAS REPLACED 24HRS AFTER THE CRACK APPEARED.
Corrective Action:
THERE WINDSHIELD WENT FROM FINE, NOT CHIPPED OR CRACKED IN THE EVENING TO HAVING AN 18INCH CRACK IN THE MORNING. NOTHING OCCURRED DURING THIS TIME TO CAUSE THE CRACK. THE CAR WAS PARKED IN THE BACK OF MY DRIVEWAY OVERNIGHT. THE CRACK CONTINUE TO GROW ANOTHER 6 INCHES BEFORE IT WAS REPLACED 24HRS AFTER THE CRACK APPEARED.
Additional Notes:
THERE WINDSHIELD WENT FROM FINE, NOT CHIPPED OR CRACKED IN THE EVENING TO HAVING AN 18INCH CRACK IN THE MORNING. NOTHING OCCURRED DURING THIS TIME TO CAUSE THE CRACK. THE CAR WAS PARKED IN THE BACK OF MY DRIVEWAY OVERNIGHT. THE CRACK CONTINUE TO GROW ANOTHER 6 INCHES BEFORE IT WAS REPLACED 24HRS AFTER THE CRACK APPEARED.
Mfg Campaign: 11271641
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
***WINDSHIELD CRACKED*** JUST LIKE MANY OTHERS THAT REPORTED THE SAME. THE WINDSHIELD CRACKED STANDING IN THE GARAGE. STARTED FROM ALL THE WAY ON THE BOTTOM AND ARCHED OVER TO THE MIDDLE OF THE WINDSHIELD AND SO FAR IT HAS STOPPED SPREADING. THERE IS NO SIGN OR IMPACT FROM ANY ROCKS OR DEBRIS. JUST A SOLID LINE. I HOPE SUBARU WILL LIVE UP TO THIS AND REPLACE THE WINDSIELD AND CALIBRATE THE EYE SIGHT UNDER FULL WARRANTY. CAR HAS 12K AND HAD IT SINCE FEB. 2019. THERE IS A LAWSUIT CURRENTLY PENDING ON THIS ISSUE AND IT STATED TO FILE A COMPLAINT HERE. I BOUGHT THIS CAR BECAUSE OF HOW SAFE THEY CLAIM IT IS. NOW I HAVE A NEW BORN AND I DONT KNOW IF THIS CAR IS AS SAFE AS IT CLAIMS TO BE DUE TO THIS FAULTY WINDSHIELD.
Corrective Action:
***WINDSHIELD CRACKED*** JUST LIKE MANY OTHERS THAT REPORTED THE SAME. THE WINDSHIELD CRACKED STANDING IN THE GARAGE. STARTED FROM ALL THE WAY ON THE BOTTOM AND ARCHED OVER TO THE MIDDLE OF THE WINDSHIELD AND SO FAR IT HAS STOPPED SPREADING. THERE IS NO SIGN OR IMPACT FROM ANY ROCKS OR DEBRIS. JUST A SOLID LINE. I HOPE SUBARU WILL LIVE UP TO THIS AND REPLACE THE WINDSIELD AND CALIBRATE THE EYE SIGHT UNDER FULL WARRANTY. CAR HAS 12K AND HAD IT SINCE FEB. 2019. THERE IS A LAWSUIT CURRENTLY PENDING ON THIS ISSUE AND IT STATED TO FILE A COMPLAINT HERE. I BOUGHT THIS CAR BECAUSE OF HOW SAFE THEY CLAIM IT IS. NOW I HAVE A NEW BORN AND I DONT KNOW IF THIS CAR IS AS SAFE AS IT CLAIMS TO BE DUE TO THIS FAULTY WINDSHIELD.
Additional Notes:
***WINDSHIELD CRACKED*** JUST LIKE MANY OTHERS THAT REPORTED THE SAME. THE WINDSHIELD CRACKED STANDING IN THE GARAGE. STARTED FROM ALL THE WAY ON THE BOTTOM AND ARCHED OVER TO THE MIDDLE OF THE WINDSHIELD AND SO FAR IT HAS STOPPED SPREADING. THERE IS NO SIGN OR IMPACT FROM ANY ROCKS OR DEBRIS. JUST A SOLID LINE. I HOPE SUBARU WILL LIVE UP TO THIS AND REPLACE THE WINDSIELD AND CALIBRATE THE EYE SIGHT UNDER FULL WARRANTY. CAR HAS 12K AND HAD IT SINCE FEB. 2019. THERE IS A LAWSUIT CURRENTLY PENDING ON THIS ISSUE AND IT STATED TO FILE A COMPLAINT HERE. I BOUGHT THIS CAR BECAUSE OF HOW SAFE THEY CLAIM IT IS. NOW I HAVE A NEW BORN AND I DONT KNOW IF THIS CAR IS AS SAFE AS IT CLAIMS TO BE DUE TO THIS FAULTY WINDSHIELD.
Mfg Campaign: 11271655
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A SEVERELY CRACKED WINDSHIELD DEVELOPED OVERNIGHT WHILE CAR WAS STATIONARY IN OWNERS DRIVEWAY. THE CRACK WAS IN THE FORM OF A SPIDER WEB WITH NO EVIDENCE OF IMPACT OF ANY KIND. THE AREA OF THE CRACKED WINDSHIELD WAS PERFECTLY SMOOTH, WITH NO DEFORMATION FROM ANY KIND OF IMPACT.
Corrective Action:
A SEVERELY CRACKED WINDSHIELD DEVELOPED OVERNIGHT WHILE CAR WAS STATIONARY IN OWNERS DRIVEWAY. THE CRACK WAS IN THE FORM OF A SPIDER WEB WITH NO EVIDENCE OF IMPACT OF ANY KIND. THE AREA OF THE CRACKED WINDSHIELD WAS PERFECTLY SMOOTH, WITH NO DEFORMATION FROM ANY KIND OF IMPACT.
Additional Notes:
A SEVERELY CRACKED WINDSHIELD DEVELOPED OVERNIGHT WHILE CAR WAS STATIONARY IN OWNERS DRIVEWAY. THE CRACK WAS IN THE FORM OF A SPIDER WEB WITH NO EVIDENCE OF IMPACT OF ANY KIND. THE AREA OF THE CRACKED WINDSHIELD WAS PERFECTLY SMOOTH, WITH NO DEFORMATION FROM ANY KIND OF IMPACT.
Mfg Campaign: 11271678
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN I WAS DRIVING ON THE HIGHWAY, I HEARD THE CRACK, BUT I DIDN'T SEE THE OBJECT. AFTER I HEARD THE SOUND, I SAW THERE'S A CRACK ON THE WINDSHIELD.
Corrective Action:
WHEN I WAS DRIVING ON THE HIGHWAY, I HEARD THE CRACK, BUT I DIDN'T SEE THE OBJECT. AFTER I HEARD THE SOUND, I SAW THERE'S A CRACK ON THE WINDSHIELD.
Additional Notes:
WHEN I WAS DRIVING ON THE HIGHWAY, I HEARD THE CRACK, BUT I DIDN'T SEE THE OBJECT. AFTER I HEARD THE SOUND, I SAW THERE'S A CRACK ON THE WINDSHIELD.
Mfg Campaign: 11271712
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE DRIVING TO WORK ON SEPTEMBER 3, 2019, I HEARD A NOISE AND SAW THAT A CRACK APPEARED TO THE LEFT OF THE PASSENGER SIDE OF THE WINDOW. IT WAS APPROXIMATELY 4 INCHES STRAIGHT ACROSS. I CALLED MY INSURANCE AGENCY TO REPORT IT. IT TOOK A WEEK FOR THE WINDSHIELD TO COME IN. DURING THAT WEEK THE CRACK SPREAD TO THE CENTER OF THE CAR. THE WINDSHIELD COMPANY FIXED IT AND 2 WEEKS TO THE DAY, MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND HEARD SOMETHING HIT THE WINDSHIELD. I KNOW HAVE A SPIDER WEB CRACK IN MY WINDSHIELD. SO FAR IT HASN'T GONE ANY FURTHER SO I HAVE NOT CONTACTED MY INSURANCE COMPANY YET.
Corrective Action:
WHILE DRIVING TO WORK ON SEPTEMBER 3, 2019, I HEARD A NOISE AND SAW THAT A CRACK APPEARED TO THE LEFT OF THE PASSENGER SIDE OF THE WINDOW. IT WAS APPROXIMATELY 4 INCHES STRAIGHT ACROSS. I CALLED MY INSURANCE AGENCY TO REPORT IT. IT TOOK A WEEK FOR THE WINDSHIELD TO COME IN. DURING THAT WEEK THE CRACK SPREAD TO THE CENTER OF THE CAR. THE WINDSHIELD COMPANY FIXED IT AND 2 WEEKS TO THE DAY, MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND HEARD SOMETHING HIT THE WINDSHIELD. I KNOW HAVE A SPIDER WEB CRACK IN MY WINDSHIELD. SO FAR IT HASN'T GONE ANY FURTHER SO I HAVE NOT CONTACTED MY INSURANCE COMPANY YET.
Additional Notes:
WHILE DRIVING TO WORK ON SEPTEMBER 3, 2019, I HEARD A NOISE AND SAW THAT A CRACK APPEARED TO THE LEFT OF THE PASSENGER SIDE OF THE WINDOW. IT WAS APPROXIMATELY 4 INCHES STRAIGHT ACROSS. I CALLED MY INSURANCE AGENCY TO REPORT IT. IT TOOK A WEEK FOR THE WINDSHIELD TO COME IN. DURING THAT WEEK THE CRACK SPREAD TO THE CENTER OF THE CAR. THE WINDSHIELD COMPANY FIXED IT AND 2 WEEKS TO THE DAY, MY HUSBAND AND I WERE DRIVING DOWN THE HIGHWAY AND HEARD SOMETHING HIT THE WINDSHIELD. I KNOW HAVE A SPIDER WEB CRACK IN MY WINDSHIELD. SO FAR IT HASN'T GONE ANY FURTHER SO I HAVE NOT CONTACTED MY INSURANCE COMPANY YET.
Mfg Campaign: 11271295
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED VERY EASILY WITH SMALL ROAD DEBRIS MAKING CONTACT WHILE DRIVING ON THE HIGHWAY. THE EYESIGHT COLLISION AVOIDANCE OCCASIONALLY DOES NOT FUNCTION DUE TO THE CRACK IN THE WINDSHIELD.
Corrective Action:
WINDSHIELD CRACKED VERY EASILY WITH SMALL ROAD DEBRIS MAKING CONTACT WHILE DRIVING ON THE HIGHWAY. THE EYESIGHT COLLISION AVOIDANCE OCCASIONALLY DOES NOT FUNCTION DUE TO THE CRACK IN THE WINDSHIELD.
Additional Notes:
WINDSHIELD CRACKED VERY EASILY WITH SMALL ROAD DEBRIS MAKING CONTACT WHILE DRIVING ON THE HIGHWAY. THE EYESIGHT COLLISION AVOIDANCE OCCASIONALLY DOES NOT FUNCTION DUE TO THE CRACK IN THE WINDSHIELD.
Mfg Campaign: 11271296
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I WAS DRIVING UP A HILL ON A BYPASS AND A WORK TRUCK KICKED UP A ROCK THAT HIT ME WINDSHIELD, NOTHING HAPPENED THEN, I CHECKED HOURS LATER AND IT TURNED INTO A SMALL CRACK, A FEW DAYS LATER THAT SMALL CRACK TURNED INTO A BIG CRACK THAT GREW THE ENTIRE WINDSHIELD AND IS IN FIELD OF VISION
Corrective Action:
I WAS DRIVING UP A HILL ON A BYPASS AND A WORK TRUCK KICKED UP A ROCK THAT HIT ME WINDSHIELD, NOTHING HAPPENED THEN, I CHECKED HOURS LATER AND IT TURNED INTO A SMALL CRACK, A FEW DAYS LATER THAT SMALL CRACK TURNED INTO A BIG CRACK THAT GREW THE ENTIRE WINDSHIELD AND IS IN FIELD OF VISION
Additional Notes:
I WAS DRIVING UP A HILL ON A BYPASS AND A WORK TRUCK KICKED UP A ROCK THAT HIT ME WINDSHIELD, NOTHING HAPPENED THEN, I CHECKED HOURS LATER AND IT TURNED INTO A SMALL CRACK, A FEW DAYS LATER THAT SMALL CRACK TURNED INTO A BIG CRACK THAT GREW THE ENTIRE WINDSHIELD AND IS IN FIELD OF VISION
Mfg Campaign: 11271299
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WENT OVER A SET OF TRAIN TRACKS AND THE NEXT DAY MY WINDSHIELD WAS CRACKED. REPLACED WINSHIELD
Corrective Action:
WENT OVER A SET OF TRAIN TRACKS AND THE NEXT DAY MY WINDSHIELD WAS CRACKED. REPLACED WINSHIELD
Additional Notes:
WENT OVER A SET OF TRAIN TRACKS AND THE NEXT DAY MY WINDSHIELD WAS CRACKED. REPLACED WINSHIELD
Mfg Campaign: 11271300
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PURCHASED 2019 SUBARU FORESTER ON 12/12/18. WITHIN 1 MONTH OF PURCHASE THE WINDSHIELD CRACKED WHILE DRIVING AND NOTHING HAD GOT IT TO DAMAGE IT. BECAUSE OF A 500+ WINDSHIELD BACKORDER IN THE US AND OUT OF THE COUNTRY THERE WAS NO IDEA AS TO WHEN THEY WOULD BECOME AVAILABLE DUE TO THE CRACKS AND NOT BEING ABLE TO SAFELY SEE THE RD TO DRIVE I HAD TO MAKE SEVERAL ATTEMPTS TO SUBARU FOR THEM TO COVER THE COST OF A RENTAL VEHICLE. AT THIS TIME AND WITHIN THAT 1ST MONTH I SAID TO SUBARU MANAGEMENT AT DONALDSON SUBARU I WANT TO TRADE BACK MY VEHICLE FOR A DIFFERENT SUBARU. JUST REPLACED WINDSHIELD AGAIN IN 9/2019
Corrective Action:
PURCHASED 2019 SUBARU FORESTER ON 12/12/18. WITHIN 1 MONTH OF PURCHASE THE WINDSHIELD CRACKED WHILE DRIVING AND NOTHING HAD GOT IT TO DAMAGE IT. BECAUSE OF A 500+ WINDSHIELD BACKORDER IN THE US AND OUT OF THE COUNTRY THERE WAS NO IDEA AS TO WHEN THEY WOULD BECOME AVAILABLE DUE TO THE CRACKS AND NOT BEING ABLE TO SAFELY SEE THE RD TO DRIVE I HAD TO MAKE SEVERAL ATTEMPTS TO SUBARU FOR THEM TO COVER THE COST OF A RENTAL VEHICLE. AT THIS TIME AND WITHIN THAT 1ST MONTH I SAID TO SUBARU MANAGEMENT AT DONALDSON SUBARU I WANT TO TRADE BACK MY VEHICLE FOR A DIFFERENT SUBARU. JUST REPLACED WINDSHIELD AGAIN IN 9/2019
Additional Notes:
PURCHASED 2019 SUBARU FORESTER ON 12/12/18. WITHIN 1 MONTH OF PURCHASE THE WINDSHIELD CRACKED WHILE DRIVING AND NOTHING HAD GOT IT TO DAMAGE IT. BECAUSE OF A 500+ WINDSHIELD BACKORDER IN THE US AND OUT OF THE COUNTRY THERE WAS NO IDEA AS TO WHEN THEY WOULD BECOME AVAILABLE DUE TO THE CRACKS AND NOT BEING ABLE TO SAFELY SEE THE RD TO DRIVE I HAD TO MAKE SEVERAL ATTEMPTS TO SUBARU FOR THEM TO COVER THE COST OF A RENTAL VEHICLE. AT THIS TIME AND WITHIN THAT 1ST MONTH I SAID TO SUBARU MANAGEMENT AT DONALDSON SUBARU I WANT TO TRADE BACK MY VEHICLE FOR A DIFFERENT SUBARU. JUST REPLACED WINDSHIELD AGAIN IN 9/2019
Mfg Campaign: 11271326
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING AT HIGHWAY SPEEDS A SMALL ROCK (SOUNDED LIKE A SMALL 'CLICK') HIT THE WINDSHIELD. THERE WAS NO IMMEDIATE CRACK WITH ONLY A SMALL CHIP IN THE WINDSHIELD. AFTER LEAVING WORK THAT DAY THE CHIP HAD TURNED INTO A CRACK APPROXIMATELY 6 INCHES IN LENGTH. THE CRACK CONTINUED TO INCREASE IN LENGTH OVER THE NEXT TWO DAYS AND EVEN SPLIT OFF INTO A SECONDARY CRACK.
Corrective Action:
WHILE DRIVING AT HIGHWAY SPEEDS A SMALL ROCK (SOUNDED LIKE A SMALL 'CLICK') HIT THE WINDSHIELD. THERE WAS NO IMMEDIATE CRACK WITH ONLY A SMALL CHIP IN THE WINDSHIELD. AFTER LEAVING WORK THAT DAY THE CHIP HAD TURNED INTO A CRACK APPROXIMATELY 6 INCHES IN LENGTH. THE CRACK CONTINUED TO INCREASE IN LENGTH OVER THE NEXT TWO DAYS AND EVEN SPLIT OFF INTO A SECONDARY CRACK.
Additional Notes:
WHILE DRIVING AT HIGHWAY SPEEDS A SMALL ROCK (SOUNDED LIKE A SMALL 'CLICK') HIT THE WINDSHIELD. THERE WAS NO IMMEDIATE CRACK WITH ONLY A SMALL CHIP IN THE WINDSHIELD. AFTER LEAVING WORK THAT DAY THE CHIP HAD TURNED INTO A CRACK APPROXIMATELY 6 INCHES IN LENGTH. THE CRACK CONTINUED TO INCREASE IN LENGTH OVER THE NEXT TWO DAYS AND EVEN SPLIT OFF INTO A SECONDARY CRACK.
Mfg Campaign: 11271339
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE PARKED 3 WEEKS AFTER O BOUGHT IT. SUBARU REFUSED RESPONSIBILITY, SO I HAD TO PAY FOR THE REPLACEMENT AND RECALIBRATION.
Corrective Action:
WINDSHIELD CRACKED WHILE PARKED 3 WEEKS AFTER O BOUGHT IT. SUBARU REFUSED RESPONSIBILITY, SO I HAD TO PAY FOR THE REPLACEMENT AND RECALIBRATION.
Additional Notes:
WINDSHIELD CRACKED WHILE PARKED 3 WEEKS AFTER O BOUGHT IT. SUBARU REFUSED RESPONSIBILITY, SO I HAD TO PAY FOR THE REPLACEMENT AND RECALIBRATION.
Mfg Campaign: 11271343
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING DOWN A ROAD GOING 45 A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD CAUSING A CHIP IN IT. I'VE HAD MY FAIR SHARE OF ROCKS POP UP BEFORE AND HIT MY WINDSHIELD WHILE DRIVING, AND HAVE NEVER HAD ONE THIS SMALL CAUSE A CHIP. IT IS PRETTY MUCH DIRECTLY IN FRONT ON MY EYE SIGHT CAMERAS.
Corrective Action:
WHILE DRIVING DOWN A ROAD GOING 45 A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD CAUSING A CHIP IN IT. I'VE HAD MY FAIR SHARE OF ROCKS POP UP BEFORE AND HIT MY WINDSHIELD WHILE DRIVING, AND HAVE NEVER HAD ONE THIS SMALL CAUSE A CHIP. IT IS PRETTY MUCH DIRECTLY IN FRONT ON MY EYE SIGHT CAMERAS.
Additional Notes:
WHILE DRIVING DOWN A ROAD GOING 45 A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD CAUSING A CHIP IN IT. I'VE HAD MY FAIR SHARE OF ROCKS POP UP BEFORE AND HIT MY WINDSHIELD WHILE DRIVING, AND HAVE NEVER HAD ONE THIS SMALL CAUSE A CHIP. IT IS PRETTY MUCH DIRECTLY IN FRONT ON MY EYE SIGHT CAMERAS.
Mfg Campaign: 11271360
Recall Date: Oct 27, 2019
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