Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PARKED MY 2019 SUBARU TOURING TRIM CAR IN MY COUSIN'S DRIVEWAY ON FRIDAY, NOV 29, 2019. THERE WAS NO DAMAGE TO THE WINDSHIELD. I VISITED WITH HIM OVER LUNCH. I CAME BACK OUT TO THE CAR AT ABOUT 3:00PM AND ON SITTING IN MY DRIVER'S SEAT AND LOOKING OUT I IMMEDIATELY NOTICED A LARGE CRACK IN THE WINDSHIELD, STARTING FROM THE GLASS EDGE UNDER THE TRIM, GOING UP ABOUT 7 INCHES AND THEN TURNING AND GOING OVER ABOUT 7 MORE INCHES. I TOOK IT TO THE DEALER ON MONDAY, DECEMBER 2ND. THEY INSPECTED THE DAMAGE AND SAID THEY HAD DETERMINED IT WASN'T SOMETHING COVERED BY WARRANTY. WINDSHIELDS, PROPERLY MANUFACTURED AND PROPERLY INSTALLED, DON'T JUST CRACK! INTEGRITY OF THE WINDSHIELD IS PART OF THE CRASH PROTECTION FOR THE VEHICLE SO THIS IS A SAFETY HAZARD. DISGUSTED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM
Corrective Action:
I PARKED MY 2019 SUBARU TOURING TRIM CAR IN MY COUSIN'S DRIVEWAY ON FRIDAY, NOV 29, 2019. THERE WAS NO DAMAGE TO THE WINDSHIELD. I VISITED WITH HIM OVER LUNCH. I CAME BACK OUT TO THE CAR AT ABOUT 3:00PM AND ON SITTING IN MY DRIVER'S SEAT AND LOOKING OUT I IMMEDIATELY NOTICED A LARGE CRACK IN THE WINDSHIELD, STARTING FROM THE GLASS EDGE UNDER THE TRIM, GOING UP ABOUT 7 INCHES AND THEN TURNING AND GOING OVER ABOUT 7 MORE INCHES. I TOOK IT TO THE DEALER ON MONDAY, DECEMBER 2ND. THEY INSPECTED THE DAMAGE AND SAID THEY HAD DETERMINED IT WASN'T SOMETHING COVERED BY WARRANTY. WINDSHIELDS, PROPERLY MANUFACTURED AND PROPERLY INSTALLED, DON'T JUST CRACK! INTEGRITY OF THE WINDSHIELD IS PART OF THE CRASH PROTECTION FOR THE VEHICLE SO THIS IS A SAFETY HAZARD. DISGUSTED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM
Additional Notes:
I PARKED MY 2019 SUBARU TOURING TRIM CAR IN MY COUSIN'S DRIVEWAY ON FRIDAY, NOV 29, 2019. THERE WAS NO DAMAGE TO THE WINDSHIELD. I VISITED WITH HIM OVER LUNCH. I CAME BACK OUT TO THE CAR AT ABOUT 3:00PM AND ON SITTING IN MY DRIVER'S SEAT AND LOOKING OUT I IMMEDIATELY NOTICED A LARGE CRACK IN THE WINDSHIELD, STARTING FROM THE GLASS EDGE UNDER THE TRIM, GOING UP ABOUT 7 INCHES AND THEN TURNING AND GOING OVER ABOUT 7 MORE INCHES. I TOOK IT TO THE DEALER ON MONDAY, DECEMBER 2ND. THEY INSPECTED THE DAMAGE AND SAID THEY HAD DETERMINED IT WASN'T SOMETHING COVERED BY WARRANTY. WINDSHIELDS, PROPERLY MANUFACTURED AND PROPERLY INSTALLED, DON'T JUST CRACK! INTEGRITY OF THE WINDSHIELD IS PART OF THE CRASH PROTECTION FOR THE VEHICLE SO THIS IS A SAFETY HAZARD. DISGUSTED, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM
Mfg Campaign: 11287056
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WAS DRIVING AND HEARD A CRACK. NO STONE OR OBJECT HIT THE WINDSHIELD. DIDN'T SEE ANYTHING. PUT THE CAR IN THE GARAGE. CAME OUT AN HOUR LATER AND THERE WAS A 15" CRACK ON THE PASSENGER SIDE WINDSHIELD
Corrective Action:
WAS DRIVING AND HEARD A CRACK. NO STONE OR OBJECT HIT THE WINDSHIELD. DIDN'T SEE ANYTHING. PUT THE CAR IN THE GARAGE. CAME OUT AN HOUR LATER AND THERE WAS A 15" CRACK ON THE PASSENGER SIDE WINDSHIELD
Additional Notes:
WAS DRIVING AND HEARD A CRACK. NO STONE OR OBJECT HIT THE WINDSHIELD. DIDN'T SEE ANYTHING. PUT THE CAR IN THE GARAGE. CAME OUT AN HOUR LATER AND THERE WAS A 15" CRACK ON THE PASSENGER SIDE WINDSHIELD
Mfg Campaign: 11287392
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Corrective Action:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Additional Notes:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Mfg Campaign: 11287008
Recall Date: Dec 4, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Corrective Action:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Additional Notes:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Mfg Campaign: 11287008
Recall Date: Dec 4, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Corrective Action:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Additional Notes:
TRAVELING ON HIGHWAY, APPROXIMATELY 60 MPH, TAPPED BRAKES AND ANTI LOCKS ACTIVATED, IMMEDIATELY AFTERWARDS ENTIRE DASHBOARD LIT UP WITH EVERY WARNING LIGHT POSSIBLE ON THE VEHICLE. I TOOK THE FIRST EXIT, TRAVELING APPROXIMATELY A QUARTER OF A MILE FROM START OF INCIDENT, INTO A PARKING LOT, DIRECTLY OFF THE HIGHWAY, WHEN THE CAR SHUT DOWN. TRIED MULTIPLE TIMES TO RESTART THE CAR- IT WOULD CATCH AND THEN SHUT OFF. ENDED UP GETTING IT TOWED TO MY HOME DEALER. THE CAUSE IS UNKNOWN. IT APPEARED TO BE A CATASTROPHIC FAILURE OF THE COMPUTER WHICH CAUSED THE ENTIRE CARS SYSTEMS TO SHUT DOWN. PICTURES SHOW DASH LIT UP AND SCREEN SHOT OF 'MY SUBARU' APP WHICH INDICATED ONLY SOME OF THE WARNING LIGHTS, ALTHOUGH ALL LIGHTS WERE LIT.
Mfg Campaign: 11287008
Recall Date: Dec 4, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
OUR 2019 SUBARU FORESTER HAS HAD NUMEROUS WINDSHIELD CRACKS AND CHIPS AND CURRENTLY HAS LESS THAN 7000 MILES ON IT. THE FIRST CHIP OCCURRED AT AROUND 2000 MILES AND SPLIT INTO A SIZABLE CRACK WITHIN 24 HOURS. THE WINDSHIELD WAS REPLACED FOR OVER $1000 AT 3330 MILES BUT HAD RECEIVED A COUPLE ADDITIONAL CHIPS PRIOR TO ITS REPLACEMENT. ADDITIONAL CHIP REPAIRS OCCURRED AT AT 5125 MILES AND 6460 MILES. ALL CHIPS/CRACKS OCCURRED FROM MINOR ROCK STRIKES THAT HAVEN'T/WOULDN'T CAUSE ISSUES IN OTHER VEHICLES. ALL ROCK STRIKES OCCURRED ON PAVED ROADS AT SPEEDS BETWEEN 30 AND 55 MPH. DEALERSHIP CONTINUES TO DENY ANY ISSUE AND CLAIMS WE JUST HAVE BAD LUCK. HAVING 4 CHIPS AND 1 CRACK ON A VEHICLE WITH LESS ROUGHLY 6500 MILES IS TOUGH TO BELIEVE IT IS JUST BAD LUCK HOWEVER...
Corrective Action:
OUR 2019 SUBARU FORESTER HAS HAD NUMEROUS WINDSHIELD CRACKS AND CHIPS AND CURRENTLY HAS LESS THAN 7000 MILES ON IT. THE FIRST CHIP OCCURRED AT AROUND 2000 MILES AND SPLIT INTO A SIZABLE CRACK WITHIN 24 HOURS. THE WINDSHIELD WAS REPLACED FOR OVER $1000 AT 3330 MILES BUT HAD RECEIVED A COUPLE ADDITIONAL CHIPS PRIOR TO ITS REPLACEMENT. ADDITIONAL CHIP REPAIRS OCCURRED AT AT 5125 MILES AND 6460 MILES. ALL CHIPS/CRACKS OCCURRED FROM MINOR ROCK STRIKES THAT HAVEN'T/WOULDN'T CAUSE ISSUES IN OTHER VEHICLES. ALL ROCK STRIKES OCCURRED ON PAVED ROADS AT SPEEDS BETWEEN 30 AND 55 MPH. DEALERSHIP CONTINUES TO DENY ANY ISSUE AND CLAIMS WE JUST HAVE BAD LUCK. HAVING 4 CHIPS AND 1 CRACK ON A VEHICLE WITH LESS ROUGHLY 6500 MILES IS TOUGH TO BELIEVE IT IS JUST BAD LUCK HOWEVER...
Additional Notes:
OUR 2019 SUBARU FORESTER HAS HAD NUMEROUS WINDSHIELD CRACKS AND CHIPS AND CURRENTLY HAS LESS THAN 7000 MILES ON IT. THE FIRST CHIP OCCURRED AT AROUND 2000 MILES AND SPLIT INTO A SIZABLE CRACK WITHIN 24 HOURS. THE WINDSHIELD WAS REPLACED FOR OVER $1000 AT 3330 MILES BUT HAD RECEIVED A COUPLE ADDITIONAL CHIPS PRIOR TO ITS REPLACEMENT. ADDITIONAL CHIP REPAIRS OCCURRED AT AT 5125 MILES AND 6460 MILES. ALL CHIPS/CRACKS OCCURRED FROM MINOR ROCK STRIKES THAT HAVEN'T/WOULDN'T CAUSE ISSUES IN OTHER VEHICLES. ALL ROCK STRIKES OCCURRED ON PAVED ROADS AT SPEEDS BETWEEN 30 AND 55 MPH. DEALERSHIP CONTINUES TO DENY ANY ISSUE AND CLAIMS WE JUST HAVE BAD LUCK. HAVING 4 CHIPS AND 1 CRACK ON A VEHICLE WITH LESS ROUGHLY 6500 MILES IS TOUGH TO BELIEVE IT IS JUST BAD LUCK HOWEVER...
Mfg Campaign: 11286708
Recall Date: Dec 3, 2019
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
PRIMARILY DRIVER'S SEAT IS NOT COMFORTABLE. BACK PAIN STARTS ALREADY AFTER 30 MIN DRIVE, GET LEGS CRAMPS WHEN YOU STEP OUT OF THE CAR. SEAT CONFIGURATION DOES NOT ALLOW TO ADJUST IT FOR COMFORTABLE SEATING POSITION DUE TO POOR DESIGN. FORESTER 2019 HAS THE MOST ADJUSTABLE SEATS FROM ALL SUBARU LINE, BUT LOOKS LIKE WORSE CONFIGURATION OVERALL. ALL EXISTING ADJUSTMENTS STILL DO NOT ALLOW TO SEAT COMFORTABLY EVEN FOR A PRETTY SHORT PERIOD OF TIME. IF YOU TRY TO SUPPORT THE BOTTOM PART OF THE BACK, THEN UPPER PART IS NOT TOUCHING THE SEAT AND IN CASE OF REAR ACCIDENT INJURY CHANCES ARE HIGHER THAN AVERAGE. IF YOU ADJUST TO SUPPORT UPPER PART, THEN LOWER PART DOES NOT HAVE ANY SUPPORT AND BACK HURTS ALREADY AFTER 5-10 MIN DRIVE.
Corrective Action:
PRIMARILY DRIVER'S SEAT IS NOT COMFORTABLE. BACK PAIN STARTS ALREADY AFTER 30 MIN DRIVE, GET LEGS CRAMPS WHEN YOU STEP OUT OF THE CAR. SEAT CONFIGURATION DOES NOT ALLOW TO ADJUST IT FOR COMFORTABLE SEATING POSITION DUE TO POOR DESIGN. FORESTER 2019 HAS THE MOST ADJUSTABLE SEATS FROM ALL SUBARU LINE, BUT LOOKS LIKE WORSE CONFIGURATION OVERALL. ALL EXISTING ADJUSTMENTS STILL DO NOT ALLOW TO SEAT COMFORTABLY EVEN FOR A PRETTY SHORT PERIOD OF TIME. IF YOU TRY TO SUPPORT THE BOTTOM PART OF THE BACK, THEN UPPER PART IS NOT TOUCHING THE SEAT AND IN CASE OF REAR ACCIDENT INJURY CHANCES ARE HIGHER THAN AVERAGE. IF YOU ADJUST TO SUPPORT UPPER PART, THEN LOWER PART DOES NOT HAVE ANY SUPPORT AND BACK HURTS ALREADY AFTER 5-10 MIN DRIVE.
Additional Notes:
PRIMARILY DRIVER'S SEAT IS NOT COMFORTABLE. BACK PAIN STARTS ALREADY AFTER 30 MIN DRIVE, GET LEGS CRAMPS WHEN YOU STEP OUT OF THE CAR. SEAT CONFIGURATION DOES NOT ALLOW TO ADJUST IT FOR COMFORTABLE SEATING POSITION DUE TO POOR DESIGN. FORESTER 2019 HAS THE MOST ADJUSTABLE SEATS FROM ALL SUBARU LINE, BUT LOOKS LIKE WORSE CONFIGURATION OVERALL. ALL EXISTING ADJUSTMENTS STILL DO NOT ALLOW TO SEAT COMFORTABLY EVEN FOR A PRETTY SHORT PERIOD OF TIME. IF YOU TRY TO SUPPORT THE BOTTOM PART OF THE BACK, THEN UPPER PART IS NOT TOUCHING THE SEAT AND IN CASE OF REAR ACCIDENT INJURY CHANCES ARE HIGHER THAN AVERAGE. IF YOU ADJUST TO SUPPORT UPPER PART, THEN LOWER PART DOES NOT HAVE ANY SUPPORT AND BACK HURTS ALREADY AFTER 5-10 MIN DRIVE.
Mfg Campaign: 11283134
Recall Date: Dec 1, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A MONTH AFTER FIRST WINDSHIELD CRACK REPLACEMENT, WHICH SUBARU COVERED AS A GESTURE OF 'GOOD WILL' WITHOUT ACKNOWLEDGING THE OBVIOUS ISSUE, MY SECOND WINDSHIELD CRACKED. THIS TIME I WAS NOT EVEN DRIVING. CAR WAS PARKED IN TEMPERATE SAN FRANCISCO PARKING LOT. THE CRACK WAS EXACTLY THE SAME A FIRST ONE (SOME ODDS I HAVE TO BE AT FAULT FOR TWO INVISIBLE IMPACT POINTS IN THE SAME EXACT AREA, I SHOULD PROBABLY BUY A LOTTERY TICKET!). NO IMPACT POINT (EXCEPT TO DRAG A BALL POINT PEN UP THE LINE AND STICK IT INTO THE SAME SPACE THAT THE FIRST SPOT STUCK). CRACK STRAIGHT UP FROM DEFROSTER IN MIDDLE OF WINDSHIELD AND CURVED TOWARD THE PASSENGER SIDE. BROUGHT IT IN TO THE SAME SERVICE MANAGER WHO SAID THERE IS OBVIOUSLY AN ISSUE WITH THE SEAM OR THE GLASS. MIRACULOUSLY, HIS STATEMENT WAS NOT SENT TO CORPORATE AND HE NO LONGER WORKED THERE WHEN I CALLED TO FOLLOW-UP ON WHY I HADN'T HEARD BACK. I HAVE PICTURES OF BOTH AND THEY ARE THE SAME. IRONICALLY, AFTER BRINGING IT BACK IN FOR A DIAGNOSTIC LOOK BY ANOTHER MANAGER, MY WINDSHIELD WAS ACTUALLY HIT BY A ROCK TWO DAYS LATER. THIS IMPACT LOOKS NOTHING LIKE THE OTHER TWO. IT ACTUALLY HAS A POINT OR ORIGIN WITH THE SPIDER EFFECT ONE EXPECTS FROM A ROCK HITTING THE WINDSHIELD.
Corrective Action:
A MONTH AFTER FIRST WINDSHIELD CRACK REPLACEMENT, WHICH SUBARU COVERED AS A GESTURE OF 'GOOD WILL' WITHOUT ACKNOWLEDGING THE OBVIOUS ISSUE, MY SECOND WINDSHIELD CRACKED. THIS TIME I WAS NOT EVEN DRIVING. CAR WAS PARKED IN TEMPERATE SAN FRANCISCO PARKING LOT. THE CRACK WAS EXACTLY THE SAME A FIRST ONE (SOME ODDS I HAVE TO BE AT FAULT FOR TWO INVISIBLE IMPACT POINTS IN THE SAME EXACT AREA, I SHOULD PROBABLY BUY A LOTTERY TICKET!). NO IMPACT POINT (EXCEPT TO DRAG A BALL POINT PEN UP THE LINE AND STICK IT INTO THE SAME SPACE THAT THE FIRST SPOT STUCK). CRACK STRAIGHT UP FROM DEFROSTER IN MIDDLE OF WINDSHIELD AND CURVED TOWARD THE PASSENGER SIDE. BROUGHT IT IN TO THE SAME SERVICE MANAGER WHO SAID THERE IS OBVIOUSLY AN ISSUE WITH THE SEAM OR THE GLASS. MIRACULOUSLY, HIS STATEMENT WAS NOT SENT TO CORPORATE AND HE NO LONGER WORKED THERE WHEN I CALLED TO FOLLOW-UP ON WHY I HADN'T HEARD BACK. I HAVE PICTURES OF BOTH AND THEY ARE THE SAME. IRONICALLY, AFTER BRINGING IT BACK IN FOR A DIAGNOSTIC LOOK BY ANOTHER MANAGER, MY WINDSHIELD WAS ACTUALLY HIT BY A ROCK TWO DAYS LATER. THIS IMPACT LOOKS NOTHING LIKE THE OTHER TWO. IT ACTUALLY HAS A POINT OR ORIGIN WITH THE SPIDER EFFECT ONE EXPECTS FROM A ROCK HITTING THE WINDSHIELD.
Additional Notes:
A MONTH AFTER FIRST WINDSHIELD CRACK REPLACEMENT, WHICH SUBARU COVERED AS A GESTURE OF 'GOOD WILL' WITHOUT ACKNOWLEDGING THE OBVIOUS ISSUE, MY SECOND WINDSHIELD CRACKED. THIS TIME I WAS NOT EVEN DRIVING. CAR WAS PARKED IN TEMPERATE SAN FRANCISCO PARKING LOT. THE CRACK WAS EXACTLY THE SAME A FIRST ONE (SOME ODDS I HAVE TO BE AT FAULT FOR TWO INVISIBLE IMPACT POINTS IN THE SAME EXACT AREA, I SHOULD PROBABLY BUY A LOTTERY TICKET!). NO IMPACT POINT (EXCEPT TO DRAG A BALL POINT PEN UP THE LINE AND STICK IT INTO THE SAME SPACE THAT THE FIRST SPOT STUCK). CRACK STRAIGHT UP FROM DEFROSTER IN MIDDLE OF WINDSHIELD AND CURVED TOWARD THE PASSENGER SIDE. BROUGHT IT IN TO THE SAME SERVICE MANAGER WHO SAID THERE IS OBVIOUSLY AN ISSUE WITH THE SEAM OR THE GLASS. MIRACULOUSLY, HIS STATEMENT WAS NOT SENT TO CORPORATE AND HE NO LONGER WORKED THERE WHEN I CALLED TO FOLLOW-UP ON WHY I HADN'T HEARD BACK. I HAVE PICTURES OF BOTH AND THEY ARE THE SAME. IRONICALLY, AFTER BRINGING IT BACK IN FOR A DIAGNOSTIC LOOK BY ANOTHER MANAGER, MY WINDSHIELD WAS ACTUALLY HIT BY A ROCK TWO DAYS LATER. THIS IMPACT LOOKS NOTHING LIKE THE OTHER TWO. IT ACTUALLY HAS A POINT OR ORIGIN WITH THE SPIDER EFFECT ONE EXPECTS FROM A ROCK HITTING THE WINDSHIELD.
Mfg Campaign: 11283000
Recall Date: Nov 30, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING UP TO TAHOE IN TRAFFIC GOING ABOUT 20 MPH. ABOUT 17 DEGREES OUT. CRANKING THE HEAT INSIDE THE CAR AND WIPER BLADES HEATED. HEARD A LOUD CRACK AND WINDSHIELD SPLIT RIGHT UP THE MIDDLE ABOVE THE DEFROSTER. NO IMPACT POINT VISIBLE. THE NEXT MORNING WHEN WE HAD THE HEAT ON HEADED TO THE MOUNTAIN THE CRACK STARTED TRAVELING SIDEWAYS TOWARD THE PASSENGER SIDE. PURCHASED VEHICLE 12/29/18. FIRST CRACK 2/22/19. WILL FOLLOW-UP WITH SECOND CRACK STORY ON 4/16/19, TWO WEEKS AFTER REPLACEMENT.
Corrective Action:
DRIVING UP TO TAHOE IN TRAFFIC GOING ABOUT 20 MPH. ABOUT 17 DEGREES OUT. CRANKING THE HEAT INSIDE THE CAR AND WIPER BLADES HEATED. HEARD A LOUD CRACK AND WINDSHIELD SPLIT RIGHT UP THE MIDDLE ABOVE THE DEFROSTER. NO IMPACT POINT VISIBLE. THE NEXT MORNING WHEN WE HAD THE HEAT ON HEADED TO THE MOUNTAIN THE CRACK STARTED TRAVELING SIDEWAYS TOWARD THE PASSENGER SIDE. PURCHASED VEHICLE 12/29/18. FIRST CRACK 2/22/19. WILL FOLLOW-UP WITH SECOND CRACK STORY ON 4/16/19, TWO WEEKS AFTER REPLACEMENT.
Additional Notes:
DRIVING UP TO TAHOE IN TRAFFIC GOING ABOUT 20 MPH. ABOUT 17 DEGREES OUT. CRANKING THE HEAT INSIDE THE CAR AND WIPER BLADES HEATED. HEARD A LOUD CRACK AND WINDSHIELD SPLIT RIGHT UP THE MIDDLE ABOVE THE DEFROSTER. NO IMPACT POINT VISIBLE. THE NEXT MORNING WHEN WE HAD THE HEAT ON HEADED TO THE MOUNTAIN THE CRACK STARTED TRAVELING SIDEWAYS TOWARD THE PASSENGER SIDE. PURCHASED VEHICLE 12/29/18. FIRST CRACK 2/22/19. WILL FOLLOW-UP WITH SECOND CRACK STORY ON 4/16/19, TWO WEEKS AFTER REPLACEMENT.
Mfg Campaign: 11282997
Recall Date: Nov 30, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A ROCK HIT WINDSHIELD WHILE DRIVING 60MPH LEAVING AN UNNOTICED CHIP. A FEW DAYS LATER, AN 18 INCH CRACK IN WINDSHIELD APPEARED WHILE PARKED. CURRENTLY AWAITING REPLACEMENT OF WINDSHIELD THROUGH INSURANCE CLAIM DEPARTMENT.
Corrective Action:
A ROCK HIT WINDSHIELD WHILE DRIVING 60MPH LEAVING AN UNNOTICED CHIP. A FEW DAYS LATER, AN 18 INCH CRACK IN WINDSHIELD APPEARED WHILE PARKED. CURRENTLY AWAITING REPLACEMENT OF WINDSHIELD THROUGH INSURANCE CLAIM DEPARTMENT.
Additional Notes:
A ROCK HIT WINDSHIELD WHILE DRIVING 60MPH LEAVING AN UNNOTICED CHIP. A FEW DAYS LATER, AN 18 INCH CRACK IN WINDSHIELD APPEARED WHILE PARKED. CURRENTLY AWAITING REPLACEMENT OF WINDSHIELD THROUGH INSURANCE CLAIM DEPARTMENT.
Mfg Campaign: 11281807
Recall Date: Nov 22, 2019
Subaru Of America, Inc.
Defect Description:
EQUIPMENT:ELECTRICAL
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED DUE TO A CHAIN REACTION TOTALING SEVEN OTHER VEHICLES. WHEN THE CONTACT PUSHED THE SOS BUTTON INSIDE HER VEHICLE, SHE SPOKE WITH STARLINK AND WAS INFORMED THAT SHE WOULD BE CONNECTED TO 911. INSTEAD, THE "YOUR CALL CANNOT BE COMPLETED AS DIALED, PLEASE TRY YOUR CALL AGAIN LATER" MESSAGE WAS HEARD. ALSO, THE STARLINK APP INDICATED THAT THE VEHICLE WAS FUNCTIONING AT 100%; HOWEVER, THE BLIND SIDE DETECTION HAD DETACHED FROM THE VEHICLE DUE TO THE CRASH. THE FOLLOWING DAY, THE CONTACT CALLED SUBARU STARLINK AND WAS INFORMED THEY WOULD LOOK INTO THE FAILURES. THE CONTACT HAD NOT HEARD BACK AND THEN CALLED SUBARU AMERICA. THE MANUFACTURER STATED THAT THEY WOULD OPEN AN IT TICKET. THE CONTACT FOLLOWED-UP WITH THE MANUFACTURER AND FOUND THAT NOTHING HAD BEEN DONE AND A TICKET WAS NOT OPENED. THE CONTACT INJURED HER BACK AND SUSTAINED A SPRAINED ANKLE AND WHIPLASH. IMMEDIATE MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO NORTH READING SUBARU (978-386-6090, LOCATED AT 260 MAIN ST, NORTH READING, MA 01864) AND THEN TAKEN TO A BODY SHOP. THE ENTIRE REAR END OF THE VEHICLE HAD TO BE REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 21,419.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED DUE TO A CHAIN REACTION TOTALING SEVEN OTHER VEHICLES. WHEN THE CONTACT PUSHED THE SOS BUTTON INSIDE HER VEHICLE, SHE SPOKE WITH STARLINK AND WAS INFORMED THAT SHE WOULD BE CONNECTED TO 911. INSTEAD, THE "YOUR CALL CANNOT BE COMPLETED AS DIALED, PLEASE TRY YOUR CALL AGAIN LATER" MESSAGE WAS HEARD. ALSO, THE STARLINK APP INDICATED THAT THE VEHICLE WAS FUNCTIONING AT 100%; HOWEVER, THE BLIND SIDE DETECTION HAD DETACHED FROM THE VEHICLE DUE TO THE CRASH. THE FOLLOWING DAY, THE CONTACT CALLED SUBARU STARLINK AND WAS INFORMED THEY WOULD LOOK INTO THE FAILURES. THE CONTACT HAD NOT HEARD BACK AND THEN CALLED SUBARU AMERICA. THE MANUFACTURER STATED THAT THEY WOULD OPEN AN IT TICKET. THE CONTACT FOLLOWED-UP WITH THE MANUFACTURER AND FOUND THAT NOTHING HAD BEEN DONE AND A TICKET WAS NOT OPENED. THE CONTACT INJURED HER BACK AND SUSTAINED A SPRAINED ANKLE AND WHIPLASH. IMMEDIATE MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO NORTH READING SUBARU (978-386-6090, LOCATED AT 260 MAIN ST, NORTH READING, MA 01864) AND THEN TAKEN TO A BODY SHOP. THE ENTIRE REAR END OF THE VEHICLE HAD TO BE REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 21,419.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED DUE TO A CHAIN REACTION TOTALING SEVEN OTHER VEHICLES. WHEN THE CONTACT PUSHED THE SOS BUTTON INSIDE HER VEHICLE, SHE SPOKE WITH STARLINK AND WAS INFORMED THAT SHE WOULD BE CONNECTED TO 911. INSTEAD, THE "YOUR CALL CANNOT BE COMPLETED AS DIALED, PLEASE TRY YOUR CALL AGAIN LATER" MESSAGE WAS HEARD. ALSO, THE STARLINK APP INDICATED THAT THE VEHICLE WAS FUNCTIONING AT 100%; HOWEVER, THE BLIND SIDE DETECTION HAD DETACHED FROM THE VEHICLE DUE TO THE CRASH. THE FOLLOWING DAY, THE CONTACT CALLED SUBARU STARLINK AND WAS INFORMED THEY WOULD LOOK INTO THE FAILURES. THE CONTACT HAD NOT HEARD BACK AND THEN CALLED SUBARU AMERICA. THE MANUFACTURER STATED THAT THEY WOULD OPEN AN IT TICKET. THE CONTACT FOLLOWED-UP WITH THE MANUFACTURER AND FOUND THAT NOTHING HAD BEEN DONE AND A TICKET WAS NOT OPENED. THE CONTACT INJURED HER BACK AND SUSTAINED A SPRAINED ANKLE AND WHIPLASH. IMMEDIATE MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO NORTH READING SUBARU (978-386-6090, LOCATED AT 260 MAIN ST, NORTH READING, MA 01864) AND THEN TAKEN TO A BODY SHOP. THE ENTIRE REAR END OF THE VEHICLE HAD TO BE REPLACED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 21,419.
Mfg Campaign: 11281132
Recall Date: Nov 19, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DID NOT SEE AN IMPACT POINT, BUT A LARGE CRACK (18") APPEARED ON THE WINDSHIELD. CAR SAT IN THE GARAGE AND THE CRACK GREW TO ABOUT 24". IT IS IN FRONT OF THE DRIVER SIDE EYE SIGHT GOES DOWN ABOUT HALF WAY ON THE WINDSHIELD AND THEN TURNS TOWARDS THE PASSENGER SIDE. READ THAT MULTIPLE PEOPLE ARE HAVING THIS ISSUE. SUBARU STATED NO RECALL, HAD TO GO THROUGH INSURANCE
Corrective Action:
DID NOT SEE AN IMPACT POINT, BUT A LARGE CRACK (18") APPEARED ON THE WINDSHIELD. CAR SAT IN THE GARAGE AND THE CRACK GREW TO ABOUT 24". IT IS IN FRONT OF THE DRIVER SIDE EYE SIGHT GOES DOWN ABOUT HALF WAY ON THE WINDSHIELD AND THEN TURNS TOWARDS THE PASSENGER SIDE. READ THAT MULTIPLE PEOPLE ARE HAVING THIS ISSUE. SUBARU STATED NO RECALL, HAD TO GO THROUGH INSURANCE
Additional Notes:
DID NOT SEE AN IMPACT POINT, BUT A LARGE CRACK (18") APPEARED ON THE WINDSHIELD. CAR SAT IN THE GARAGE AND THE CRACK GREW TO ABOUT 24". IT IS IN FRONT OF THE DRIVER SIDE EYE SIGHT GOES DOWN ABOUT HALF WAY ON THE WINDSHIELD AND THEN TURNS TOWARDS THE PASSENGER SIDE. READ THAT MULTIPLE PEOPLE ARE HAVING THIS ISSUE. SUBARU STATED NO RECALL, HAD TO GO THROUGH INSURANCE
Mfg Campaign: 11279482
Recall Date: Nov 12, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 70 MPH, THE FRONT PASSENGER SIDE WINDSHIELD CRACKED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED HER INSURANCE COMPANY AND AN EMPLOYEE WAS SENT TO PERFORM A TEMPORARY REMEDY ON THE CRACK TO PREVENT MORE DAMAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,350. *LN *TR
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 70 MPH, THE FRONT PASSENGER SIDE WINDSHIELD CRACKED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED HER INSURANCE COMPANY AND AN EMPLOYEE WAS SENT TO PERFORM A TEMPORARY REMEDY ON THE CRACK TO PREVENT MORE DAMAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,350. *LN *TR
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 70 MPH, THE FRONT PASSENGER SIDE WINDSHIELD CRACKED ON ITS OWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED HER INSURANCE COMPANY AND AN EMPLOYEE WAS SENT TO PERFORM A TEMPORARY REMEDY ON THE CRACK TO PREVENT MORE DAMAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,350. *LN *TR
Mfg Campaign: 11279585
Recall Date: Nov 12, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON THE MORNING OF 11/9/19 I HAD DRIVEN APPROXIMATELY 5 MILES FROM HOME AND WAS AT A STOP LIGHT. SUDDENLY, WHILE STOPPED, I HEARD A CRACK AND SAW THAT MY WINDSHIELD HAD CRACKED. THERE WERE NO OTHER CARS IN THE AREA. THE CRACK BEGAN AT THE BOTTOM OF THE CENTER OF THE WINDSHIELD JUST ABOVE THE END OF THE DRIVER SIDE WIPER BLADE. THE CRACK SPREAD UPWARDS ABOUT 8 INCHES AND THEN WENT RIGHT ANOTHER 4 INCHES. I CONTACTED SUBARU CUSTOMER SERVICE. THEY OPENED A CLAIM AND ADVISED ME TO VISIT THE CLOSET DEALERSHIP. UPON VISITING THE CLOSEST DEALERSHIP, THEY SUGGESTED THAT A SMALL ROCK MAY HAVE CHIPPED THE GLASS, BUT THERE IS NO CHIP OR STARBURST WHERE THE POINT OF IMPACT MAY HAVE BEEN. THIS WAS COMPLETELY SPONTANEOUS AND WAS NOT INFLUENCED FROM ANY ROCKS/PEBBLES, ETC. BECAUSE SUBARU AND THE DEALERSHIP DISREGARDED MY CONCERN, I HAD NO CHOICE BUT TO CONTACT MY INSURANCE COMPANY TO FILE A CLAIM AS TO NOT RISK THE CHANCE OF BEING PULLED OVER AND ISSUED A TICKET. I AM VERY DISAPPOINTED THAT THIS HAPPENED AND REALLY HOPE THAT SUBARU WILL TAKE ACTION. MY INSURANCE COMPANY WAS VERY HESITANT TO APPROVE AN OEM WINDSHIELD AND I WILL HAVE TO FRONT THE COST OF THE RECALIBRATION. THIS IS VERY DISHEARTENING AS I LOVE MY SUBARU, BUT NOW I'M HAVING SECOND THOUGHTS ON HOW SAFE IT ACTUALLY IS.
Corrective Action:
ON THE MORNING OF 11/9/19 I HAD DRIVEN APPROXIMATELY 5 MILES FROM HOME AND WAS AT A STOP LIGHT. SUDDENLY, WHILE STOPPED, I HEARD A CRACK AND SAW THAT MY WINDSHIELD HAD CRACKED. THERE WERE NO OTHER CARS IN THE AREA. THE CRACK BEGAN AT THE BOTTOM OF THE CENTER OF THE WINDSHIELD JUST ABOVE THE END OF THE DRIVER SIDE WIPER BLADE. THE CRACK SPREAD UPWARDS ABOUT 8 INCHES AND THEN WENT RIGHT ANOTHER 4 INCHES. I CONTACTED SUBARU CUSTOMER SERVICE. THEY OPENED A CLAIM AND ADVISED ME TO VISIT THE CLOSET DEALERSHIP. UPON VISITING THE CLOSEST DEALERSHIP, THEY SUGGESTED THAT A SMALL ROCK MAY HAVE CHIPPED THE GLASS, BUT THERE IS NO CHIP OR STARBURST WHERE THE POINT OF IMPACT MAY HAVE BEEN. THIS WAS COMPLETELY SPONTANEOUS AND WAS NOT INFLUENCED FROM ANY ROCKS/PEBBLES, ETC. BECAUSE SUBARU AND THE DEALERSHIP DISREGARDED MY CONCERN, I HAD NO CHOICE BUT TO CONTACT MY INSURANCE COMPANY TO FILE A CLAIM AS TO NOT RISK THE CHANCE OF BEING PULLED OVER AND ISSUED A TICKET. I AM VERY DISAPPOINTED THAT THIS HAPPENED AND REALLY HOPE THAT SUBARU WILL TAKE ACTION. MY INSURANCE COMPANY WAS VERY HESITANT TO APPROVE AN OEM WINDSHIELD AND I WILL HAVE TO FRONT THE COST OF THE RECALIBRATION. THIS IS VERY DISHEARTENING AS I LOVE MY SUBARU, BUT NOW I'M HAVING SECOND THOUGHTS ON HOW SAFE IT ACTUALLY IS.
Additional Notes:
ON THE MORNING OF 11/9/19 I HAD DRIVEN APPROXIMATELY 5 MILES FROM HOME AND WAS AT A STOP LIGHT. SUDDENLY, WHILE STOPPED, I HEARD A CRACK AND SAW THAT MY WINDSHIELD HAD CRACKED. THERE WERE NO OTHER CARS IN THE AREA. THE CRACK BEGAN AT THE BOTTOM OF THE CENTER OF THE WINDSHIELD JUST ABOVE THE END OF THE DRIVER SIDE WIPER BLADE. THE CRACK SPREAD UPWARDS ABOUT 8 INCHES AND THEN WENT RIGHT ANOTHER 4 INCHES. I CONTACTED SUBARU CUSTOMER SERVICE. THEY OPENED A CLAIM AND ADVISED ME TO VISIT THE CLOSET DEALERSHIP. UPON VISITING THE CLOSEST DEALERSHIP, THEY SUGGESTED THAT A SMALL ROCK MAY HAVE CHIPPED THE GLASS, BUT THERE IS NO CHIP OR STARBURST WHERE THE POINT OF IMPACT MAY HAVE BEEN. THIS WAS COMPLETELY SPONTANEOUS AND WAS NOT INFLUENCED FROM ANY ROCKS/PEBBLES, ETC. BECAUSE SUBARU AND THE DEALERSHIP DISREGARDED MY CONCERN, I HAD NO CHOICE BUT TO CONTACT MY INSURANCE COMPANY TO FILE A CLAIM AS TO NOT RISK THE CHANCE OF BEING PULLED OVER AND ISSUED A TICKET. I AM VERY DISAPPOINTED THAT THIS HAPPENED AND REALLY HOPE THAT SUBARU WILL TAKE ACTION. MY INSURANCE COMPANY WAS VERY HESITANT TO APPROVE AN OEM WINDSHIELD AND I WILL HAVE TO FRONT THE COST OF THE RECALIBRATION. THIS IS VERY DISHEARTENING AS I LOVE MY SUBARU, BUT NOW I'M HAVING SECOND THOUGHTS ON HOW SAFE IT ACTUALLY IS.
Mfg Campaign: 11279462
Recall Date: Nov 11, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
AFTER 3500 MILES WINDSHIELD CRACKED BETWEEN EYE SIGHT SYSTEM CAMERAS. CRACK HAS AROUND 20 INCHES. NO VISIBLE STONE IMPACT. LOOKS LIKE GLASS QUALITY ISSUE.
Corrective Action:
AFTER 3500 MILES WINDSHIELD CRACKED BETWEEN EYE SIGHT SYSTEM CAMERAS. CRACK HAS AROUND 20 INCHES. NO VISIBLE STONE IMPACT. LOOKS LIKE GLASS QUALITY ISSUE.
Additional Notes:
AFTER 3500 MILES WINDSHIELD CRACKED BETWEEN EYE SIGHT SYSTEM CAMERAS. CRACK HAS AROUND 20 INCHES. NO VISIBLE STONE IMPACT. LOOKS LIKE GLASS QUALITY ISSUE.
Mfg Campaign: 11279240
Recall Date: Nov 10, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VEHICLE WAS IN MOTION WHEN WINDSHIELD CRACKED. A SMALL PEBBLE FROM THE HIGHWAY HIT THE GLASS AND CAUSED A LONG CRACK. THE FOLLOWING DAY AFTER BEING PARKED OVERNIGHT, THE CRACK WAS EVEN LONGER. I HAD TO REPLACE THE WINDSHIELD LESS THAN ONE MONTH AGO FOR ANOTHER CRACK.
Corrective Action:
VEHICLE WAS IN MOTION WHEN WINDSHIELD CRACKED. A SMALL PEBBLE FROM THE HIGHWAY HIT THE GLASS AND CAUSED A LONG CRACK. THE FOLLOWING DAY AFTER BEING PARKED OVERNIGHT, THE CRACK WAS EVEN LONGER. I HAD TO REPLACE THE WINDSHIELD LESS THAN ONE MONTH AGO FOR ANOTHER CRACK.
Additional Notes:
VEHICLE WAS IN MOTION WHEN WINDSHIELD CRACKED. A SMALL PEBBLE FROM THE HIGHWAY HIT THE GLASS AND CAUSED A LONG CRACK. THE FOLLOWING DAY AFTER BEING PARKED OVERNIGHT, THE CRACK WAS EVEN LONGER. I HAD TO REPLACE THE WINDSHIELD LESS THAN ONE MONTH AGO FOR ANOTHER CRACK.
Mfg Campaign: 11277993
Recall Date: Nov 4, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED WHILE PARKED IN A PARKING LOT. IT HAS SPREAD TO THE MAJORITY OF THE DRIVES SIDE.
Corrective Action:
THE WINDSHIELD CRACKED WHILE PARKED IN A PARKING LOT. IT HAS SPREAD TO THE MAJORITY OF THE DRIVES SIDE.
Additional Notes:
THE WINDSHIELD CRACKED WHILE PARKED IN A PARKING LOT. IT HAS SPREAD TO THE MAJORITY OF THE DRIVES SIDE.
Mfg Campaign: 11277834
Recall Date: Nov 3, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING AROUND 60 MILES DOWN A SMOOTH PAVED HIGHWAY A LARGE FOOT LONG CURVED CRACK FORMED ON THE WINDSHIELD FROM THE BASE. I DID NOT SEE OR HEAR GRAVEL HIT THE WINDOW, OF IT DID IT MUST HAVE BEEN VERY SMALL. THERE IS NO CONSPICUOUS IMPACT POINT.
Corrective Action:
DRIVING AROUND 60 MILES DOWN A SMOOTH PAVED HIGHWAY A LARGE FOOT LONG CURVED CRACK FORMED ON THE WINDSHIELD FROM THE BASE. I DID NOT SEE OR HEAR GRAVEL HIT THE WINDOW, OF IT DID IT MUST HAVE BEEN VERY SMALL. THERE IS NO CONSPICUOUS IMPACT POINT.
Additional Notes:
DRIVING AROUND 60 MILES DOWN A SMOOTH PAVED HIGHWAY A LARGE FOOT LONG CURVED CRACK FORMED ON THE WINDSHIELD FROM THE BASE. I DID NOT SEE OR HEAR GRAVEL HIT THE WINDOW, OF IT DID IT MUST HAVE BEEN VERY SMALL. THERE IS NO CONSPICUOUS IMPACT POINT.
Mfg Campaign: 11277662
Recall Date: Nov 2, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
GOT MY NEW FORESTER 8/1/19. ON 9/20/19, THE WINDSHIELD CRACKED WHILE ON THE HIGHWAY. WE DID NOT HEAR ANYTHING HIT IT. THE CRACK GREW TO ABOUT 2 FEET, AND THE WINDSHIELD HAD TO BE REPLACED ON 9/25/19. ABOUT 10/25/19, I GOT 2 DINGS FROM ROCKS THAT HAD TO BE REPAIRED. I DROVE A TOYOTA FOR 12 YEARS AND HAD ONE DING. I DON'T THINK THE SUBARU WINDSHIELDS ARE STRONG ENOUGH, AND I THINK THEY PRESENT A HAZARD.
Corrective Action:
GOT MY NEW FORESTER 8/1/19. ON 9/20/19, THE WINDSHIELD CRACKED WHILE ON THE HIGHWAY. WE DID NOT HEAR ANYTHING HIT IT. THE CRACK GREW TO ABOUT 2 FEET, AND THE WINDSHIELD HAD TO BE REPLACED ON 9/25/19. ABOUT 10/25/19, I GOT 2 DINGS FROM ROCKS THAT HAD TO BE REPAIRED. I DROVE A TOYOTA FOR 12 YEARS AND HAD ONE DING. I DON'T THINK THE SUBARU WINDSHIELDS ARE STRONG ENOUGH, AND I THINK THEY PRESENT A HAZARD.
Additional Notes:
GOT MY NEW FORESTER 8/1/19. ON 9/20/19, THE WINDSHIELD CRACKED WHILE ON THE HIGHWAY. WE DID NOT HEAR ANYTHING HIT IT. THE CRACK GREW TO ABOUT 2 FEET, AND THE WINDSHIELD HAD TO BE REPLACED ON 9/25/19. ABOUT 10/25/19, I GOT 2 DINGS FROM ROCKS THAT HAD TO BE REPAIRED. I DROVE A TOYOTA FOR 12 YEARS AND HAD ONE DING. I DON'T THINK THE SUBARU WINDSHIELDS ARE STRONG ENOUGH, AND I THINK THEY PRESENT A HAZARD.
Mfg Campaign: 11277566
Recall Date: Nov 1, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING, THE CONTACT NOTICED THAT THE WINDSHIELD WAS CRACKED IN THE MIDDLE WITHOUT AN IMPACT OCCURRING. THE VEHICLE WAS TAKEN TO SERRA AUTO PARK (LOCATED AT 3281 S ARLINGTON RD, AKRON, OH 44312, (330) 644-1300) WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING, THE CONTACT NOTICED THAT THE WINDSHIELD WAS CRACKED IN THE MIDDLE WITHOUT AN IMPACT OCCURRING. THE VEHICLE WAS TAKEN TO SERRA AUTO PARK (LOCATED AT 3281 S ARLINGTON RD, AKRON, OH 44312, (330) 644-1300) WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING, THE CONTACT NOTICED THAT THE WINDSHIELD WAS CRACKED IN THE MIDDLE WITHOUT AN IMPACT OCCURRING. THE VEHICLE WAS TAKEN TO SERRA AUTO PARK (LOCATED AT 3281 S ARLINGTON RD, AKRON, OH 44312, (330) 644-1300) WHERE THE WINDSHIELD WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Mfg Campaign: 11277578
Recall Date: Nov 1, 2019
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