Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRD-21
Recall Date: Apr 15, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUW-08
Recall Date: Dec 2, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUC-88
Recall Date: Feb 6, 2019
Consumer Complaints
1K ComplaintsSubaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
WHEN PARKING THE VEHICLE THE STEERING WHEEL LOCKING MECHANISM ENGAGES IN A WAY THAT AFTER LEAVING AND COMING BACK TO VEHICLE IS IMPOSSIBLE TO RELEASE TO START THE CAR BACK UP AGAIN. MY WIFE HAS BEEN STRANDED SEVERAL TIMES WHERE I HAD TO COME AND ASSIST IN RELEASING THE STEERING WHEEL BY ADDING THE FORCE AND WEIGHT OF MY BODY TO PULL THE STEERING WHEEL TO ONE SIDE OR THE OTHER TO RELEASE IT AND BE ABLE TO START THE CAR UP. THE DEALER(800 455 0701) PROMISED TO CONTACT SUBARU AND GET A RESPONSE ON HOW TO DEAL WITH THE ISSUE. NO RESPONSE. THE DEALER SERVICE MANAGER NOTED THAT THEY HAVE HUNDREDS OF CALLS PER YEAR ON THIS ISSUE. THE POTENTIAL OF GETTING STUCK IN A UNSAFE AREA ( EMERGENCY NEED TO TRAVEL, STUCK ON THE HIGHWAY, SNOW STORM REQUIRES TEMPORARY STOP, LATE EVENING PARKING AREA, REMOTE COUNTY PARK OR STATE PARK OR FEDERAL PARK) ARE ALL POSSIBLE AND COULD BE DANGEROUS. THIS IS AN OBVIOUS DEFECT THAT NEEDS TO BE CORRECTED.
Corrective Action:
WHEN PARKING THE VEHICLE THE STEERING WHEEL LOCKING MECHANISM ENGAGES IN A WAY THAT AFTER LEAVING AND COMING BACK TO VEHICLE IS IMPOSSIBLE TO RELEASE TO START THE CAR BACK UP AGAIN. MY WIFE HAS BEEN STRANDED SEVERAL TIMES WHERE I HAD TO COME AND ASSIST IN RELEASING THE STEERING WHEEL BY ADDING THE FORCE AND WEIGHT OF MY BODY TO PULL THE STEERING WHEEL TO ONE SIDE OR THE OTHER TO RELEASE IT AND BE ABLE TO START THE CAR UP. THE DEALER(800 455 0701) PROMISED TO CONTACT SUBARU AND GET A RESPONSE ON HOW TO DEAL WITH THE ISSUE. NO RESPONSE. THE DEALER SERVICE MANAGER NOTED THAT THEY HAVE HUNDREDS OF CALLS PER YEAR ON THIS ISSUE. THE POTENTIAL OF GETTING STUCK IN A UNSAFE AREA ( EMERGENCY NEED TO TRAVEL, STUCK ON THE HIGHWAY, SNOW STORM REQUIRES TEMPORARY STOP, LATE EVENING PARKING AREA, REMOTE COUNTY PARK OR STATE PARK OR FEDERAL PARK) ARE ALL POSSIBLE AND COULD BE DANGEROUS. THIS IS AN OBVIOUS DEFECT THAT NEEDS TO BE CORRECTED.
Additional Notes:
WHEN PARKING THE VEHICLE THE STEERING WHEEL LOCKING MECHANISM ENGAGES IN A WAY THAT AFTER LEAVING AND COMING BACK TO VEHICLE IS IMPOSSIBLE TO RELEASE TO START THE CAR BACK UP AGAIN. MY WIFE HAS BEEN STRANDED SEVERAL TIMES WHERE I HAD TO COME AND ASSIST IN RELEASING THE STEERING WHEEL BY ADDING THE FORCE AND WEIGHT OF MY BODY TO PULL THE STEERING WHEEL TO ONE SIDE OR THE OTHER TO RELEASE IT AND BE ABLE TO START THE CAR UP. THE DEALER(800 455 0701) PROMISED TO CONTACT SUBARU AND GET A RESPONSE ON HOW TO DEAL WITH THE ISSUE. NO RESPONSE. THE DEALER SERVICE MANAGER NOTED THAT THEY HAVE HUNDREDS OF CALLS PER YEAR ON THIS ISSUE. THE POTENTIAL OF GETTING STUCK IN A UNSAFE AREA ( EMERGENCY NEED TO TRAVEL, STUCK ON THE HIGHWAY, SNOW STORM REQUIRES TEMPORARY STOP, LATE EVENING PARKING AREA, REMOTE COUNTY PARK OR STATE PARK OR FEDERAL PARK) ARE ALL POSSIBLE AND COULD BE DANGEROUS. THIS IS AN OBVIOUS DEFECT THAT NEEDS TO BE CORRECTED.
Mfg Campaign: 11299188
Recall Date: Jan 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DEFECTIVE WINDSHIELD CRACK BEGINS AT THE TOP OF WINDSHIELD AND DECLINES TO MIDDLE OF WINDSHIELD. THERE IS NO APPARENT OBJECT IMPACT CAUSING THE WINDSHIELD TO CRACK.
Corrective Action:
DEFECTIVE WINDSHIELD CRACK BEGINS AT THE TOP OF WINDSHIELD AND DECLINES TO MIDDLE OF WINDSHIELD. THERE IS NO APPARENT OBJECT IMPACT CAUSING THE WINDSHIELD TO CRACK.
Additional Notes:
DEFECTIVE WINDSHIELD CRACK BEGINS AT THE TOP OF WINDSHIELD AND DECLINES TO MIDDLE OF WINDSHIELD. THERE IS NO APPARENT OBJECT IMPACT CAUSING THE WINDSHIELD TO CRACK.
Mfg Campaign: 11298408
Recall Date: Jan 10, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Corrective Action:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Additional Notes:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Mfg Campaign: 11297850
Recall Date: Jan 8, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Corrective Action:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Additional Notes:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Mfg Campaign: 11297850
Recall Date: Jan 8, 2020
Subaru Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Corrective Action:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Additional Notes:
1. WHILE THE CAR IS IN MOTION (AND UNDER NORMAL DRIVING CONDITIONS) ON HIGHWAYS, MY FRONT WINDSHIELD HAS CRACKED 4X SINCE TAKING DELIVERY OF NEW VEHICLE AT THE END OF JULY 2019. ONCE THE FRONT WINDSHIELD CRACKS, IT CONTINUES TO SPREAD. DURING THE PROCESS OF PAYING FOR THE VEHICLE, I WAS ENCOURAGED AT EVERY STEP TO PURCHASING ADDITIONAL WINDSHIELD COVERAGE TO COVER THE COST OF REPLACING THE FRONT WINDSHIELD IN CASE IT NEEDED TO BE REPLACED DUE TO THE EYESIGHT CAMERA SYSTEM. THE WINDSHIELD HAS CRACKED ON THE INTERSTATE, A STATE TOLLWAY, AND A HIGHWAY. 2. THE BLUE TEMPERATURE LIGHT TURNS ON FOR FIVE MINUTES OR MORE WHEN STARTING THE VEHICLE. I HAVE BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP AND THEY DISMISS ME SAYING THAT THIS IS A NORMAL CONDITION OF THE CAR (WHICH WAS NOT MENTIONED DURING THE SALES PROCESS) AND TO JUST WAIT UNTIL THE BLUE TEMPERATURE LIGHT GOES OUT BEFORE DRIVING THE CAR. WHEN TAKING THE CAR BACK TO THE DEALERSHIP FOR THE REPLACEMENT OF THE FRONT WINDSHIELD FOR 4TH TIME, THEY FINALLY LISTENED TO ME AND ADDED CHECKING THE COOLANT TO THE LIST BUT IT HAS BEEN A FIGHT TO HAVE THIS LOOKED AT. 3. WHILE THE CAR WAS IN MOTION AND WITH NO OTHER CARS IN FRONT OF ME, TO THE SIDE OR BEHIND ME, THE CAR PRE-COLLISION SYSTEM ACTIVATED AND BRAKED THE CAR ON ITS OWN. THERE WAS NO PRE-WARNING THAT THE CAR WAS GOING TO BRAKE. 4. THE CAR AUTO LIGHT ON AND OFF FUNCTION DOES NOT FULLY TURN ON THE CAR LIGHTS AT NIGHT. 5. WHILE THE CAR IS IN MOTION AND BACKING OUT OF A PARKING SPACE, I HEAR A BIG KA-THUNK SOUND FROM THE FRONT LEFT OF THE CAR. IT DOESN'T MATTER WHICH WAY THE STEERING IS BEING TURNED. ORDERED THE CAR IN JUNE 2019, WAS TOLD THAT THE CAR WOULDN'T BE READY UNTIL MID-AUG. DUE TO THE FACTORY SHUTTING DOWN FOR A TWO WEEK HOLIDAY IN JAPAN, RECEIVED NOTICE FROM THE DEALERSHIP THAT THE CAR HAD BEEN DELIVERED MUCH EARLIER THAN EXPECTED IN JULY.
Mfg Campaign: 11297850
Recall Date: Jan 8, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ONE MORNING I WENT OUT TO START MY CAR AND NOTICED TO LARGE PARALLEL CRACKS VERTICAL CRACKS ABOUT A FOOT APART IN THE WINDSHIELD ON THE DRIVER'S SIDE. ONE CRACK RUN STARTS AT THE TOP OF THE WINDSHIELD AND RUNS ABOUT 12 INCHES. THE OTHER CRACK STARTS AT THE BOTTOM AND RUNS ABOUT 18 INCHES. THE CRACKS CAN BE FELT TO THE TOUCH FROM THE OUTSIDE OF THE WINDSHIELD. TO THE BEST OF MY KNOWLEDGE, THERE HAVE BEEN NO INCIDENTS WHILE DRIVING THE CAR THAT WOULD LEAD TO THE CRACKS SPONTANEOUSLY APPEARING. SHORTLY AFTER FINDING THE CRACKS IN THE WINDSHIELD, SMALL HORIZONTAL CRACKS BEGAN DEVELOPING IN THE PASSENGER SIDE FRONT WINDOW. MY SUBARU DEALERSHIP ACKNOWLEDGED THAT ODD BEHAVIOR AND APPEARANCE OF THE CRACKS AND WAS NOT SURE WHAT COULD CAUSE SUCH BEHAVIOR, BUT WOULD NOT CLAIM THAT THERE WAS A MANUFACTURER'S DEFECT. A QUICK GOOGLE SEARCH REVEALED THAT MANY OTHER SUBARU FORESTER OWNERS HAVE EXPERIENCED SIMILAR CRACKING IN THE WINDSHIELD.
Corrective Action:
ONE MORNING I WENT OUT TO START MY CAR AND NOTICED TO LARGE PARALLEL CRACKS VERTICAL CRACKS ABOUT A FOOT APART IN THE WINDSHIELD ON THE DRIVER'S SIDE. ONE CRACK RUN STARTS AT THE TOP OF THE WINDSHIELD AND RUNS ABOUT 12 INCHES. THE OTHER CRACK STARTS AT THE BOTTOM AND RUNS ABOUT 18 INCHES. THE CRACKS CAN BE FELT TO THE TOUCH FROM THE OUTSIDE OF THE WINDSHIELD. TO THE BEST OF MY KNOWLEDGE, THERE HAVE BEEN NO INCIDENTS WHILE DRIVING THE CAR THAT WOULD LEAD TO THE CRACKS SPONTANEOUSLY APPEARING. SHORTLY AFTER FINDING THE CRACKS IN THE WINDSHIELD, SMALL HORIZONTAL CRACKS BEGAN DEVELOPING IN THE PASSENGER SIDE FRONT WINDOW. MY SUBARU DEALERSHIP ACKNOWLEDGED THAT ODD BEHAVIOR AND APPEARANCE OF THE CRACKS AND WAS NOT SURE WHAT COULD CAUSE SUCH BEHAVIOR, BUT WOULD NOT CLAIM THAT THERE WAS A MANUFACTURER'S DEFECT. A QUICK GOOGLE SEARCH REVEALED THAT MANY OTHER SUBARU FORESTER OWNERS HAVE EXPERIENCED SIMILAR CRACKING IN THE WINDSHIELD.
Additional Notes:
ONE MORNING I WENT OUT TO START MY CAR AND NOTICED TO LARGE PARALLEL CRACKS VERTICAL CRACKS ABOUT A FOOT APART IN THE WINDSHIELD ON THE DRIVER'S SIDE. ONE CRACK RUN STARTS AT THE TOP OF THE WINDSHIELD AND RUNS ABOUT 12 INCHES. THE OTHER CRACK STARTS AT THE BOTTOM AND RUNS ABOUT 18 INCHES. THE CRACKS CAN BE FELT TO THE TOUCH FROM THE OUTSIDE OF THE WINDSHIELD. TO THE BEST OF MY KNOWLEDGE, THERE HAVE BEEN NO INCIDENTS WHILE DRIVING THE CAR THAT WOULD LEAD TO THE CRACKS SPONTANEOUSLY APPEARING. SHORTLY AFTER FINDING THE CRACKS IN THE WINDSHIELD, SMALL HORIZONTAL CRACKS BEGAN DEVELOPING IN THE PASSENGER SIDE FRONT WINDOW. MY SUBARU DEALERSHIP ACKNOWLEDGED THAT ODD BEHAVIOR AND APPEARANCE OF THE CRACKS AND WAS NOT SURE WHAT COULD CAUSE SUCH BEHAVIOR, BUT WOULD NOT CLAIM THAT THERE WAS A MANUFACTURER'S DEFECT. A QUICK GOOGLE SEARCH REVEALED THAT MANY OTHER SUBARU FORESTER OWNERS HAVE EXPERIENCED SIMILAR CRACKING IN THE WINDSHIELD.
Mfg Campaign: 11298005
Recall Date: Jan 8, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WINDSHIELD RANDOMLY CRACKED. ONE MORNING I WOKE UP AND WENT OUT TO MY CAR AND IT HAD A LARGE CRACK AFTER BEING PARKED OUTSIDE OF MY APARTMENT ALL NIGHT.
Corrective Action:
MY WINDSHIELD RANDOMLY CRACKED. ONE MORNING I WOKE UP AND WENT OUT TO MY CAR AND IT HAD A LARGE CRACK AFTER BEING PARKED OUTSIDE OF MY APARTMENT ALL NIGHT.
Additional Notes:
MY WINDSHIELD RANDOMLY CRACKED. ONE MORNING I WOKE UP AND WENT OUT TO MY CAR AND IT HAD A LARGE CRACK AFTER BEING PARKED OUTSIDE OF MY APARTMENT ALL NIGHT.
Mfg Campaign: 11297181
Recall Date: Jan 5, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A SMALL CHIP IN THE WINDSHIELD TOWARDS THE CENTER. THIS HAS PROBABLY NOT HAPPENED DURING DRIVING AND THE CHIP WAS CONFIRMED DURING THE FIRSTS ERVICE.
Corrective Action:
A SMALL CHIP IN THE WINDSHIELD TOWARDS THE CENTER. THIS HAS PROBABLY NOT HAPPENED DURING DRIVING AND THE CHIP WAS CONFIRMED DURING THE FIRSTS ERVICE.
Additional Notes:
A SMALL CHIP IN THE WINDSHIELD TOWARDS THE CENTER. THIS HAS PROBABLY NOT HAPPENED DURING DRIVING AND THE CHIP WAS CONFIRMED DURING THE FIRSTS ERVICE.
Mfg Campaign: 11297195
Recall Date: Jan 5, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AS I WAS DRIVING IN THE RIGHT HAND LANE ON THE FLORIDA TURNPIKE AT 75 MPH, MY DRIVER SIDE REAR DOOR WINDOW SPONTANEOUSLY SHATTERED. THE ENTIRE WINDOW DISINTEGRATED WITH MOST OF THE GLASS FLYING INTO THE CAR. TEMPERATURE WAS ONLY ABOUT 75 DEGREES. NOTHING IMPACTED THE WINDOW - IT JUST EXPLODED.
Corrective Action:
AS I WAS DRIVING IN THE RIGHT HAND LANE ON THE FLORIDA TURNPIKE AT 75 MPH, MY DRIVER SIDE REAR DOOR WINDOW SPONTANEOUSLY SHATTERED. THE ENTIRE WINDOW DISINTEGRATED WITH MOST OF THE GLASS FLYING INTO THE CAR. TEMPERATURE WAS ONLY ABOUT 75 DEGREES. NOTHING IMPACTED THE WINDOW - IT JUST EXPLODED.
Additional Notes:
AS I WAS DRIVING IN THE RIGHT HAND LANE ON THE FLORIDA TURNPIKE AT 75 MPH, MY DRIVER SIDE REAR DOOR WINDOW SPONTANEOUSLY SHATTERED. THE ENTIRE WINDOW DISINTEGRATED WITH MOST OF THE GLASS FLYING INTO THE CAR. TEMPERATURE WAS ONLY ABOUT 75 DEGREES. NOTHING IMPACTED THE WINDOW - IT JUST EXPLODED.
Mfg Campaign: 11296917
Recall Date: Jan 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WAS DRIVING ON A US HWY WHEN ALL IF A SUDDEN I HEARD A LOUD SNAP. I WAS PASSING A SEMI AT THE TIME SO THOUGHT THE SOUND MIGHT HAVE COME FROM THE SEMI THROWING ROCKS. AT THAT TIME THERE WAS NO EVIDENCE OF A CHIP OR CRACK ON THE WINDSHIELD. THE NEXT MORNING THE WINDSHIELD WAS CRACKED FROM THE FAR RIGHT SIDE ACROSS THE DRIVER'S LINE IF VIEW.
Corrective Action:
WAS DRIVING ON A US HWY WHEN ALL IF A SUDDEN I HEARD A LOUD SNAP. I WAS PASSING A SEMI AT THE TIME SO THOUGHT THE SOUND MIGHT HAVE COME FROM THE SEMI THROWING ROCKS. AT THAT TIME THERE WAS NO EVIDENCE OF A CHIP OR CRACK ON THE WINDSHIELD. THE NEXT MORNING THE WINDSHIELD WAS CRACKED FROM THE FAR RIGHT SIDE ACROSS THE DRIVER'S LINE IF VIEW.
Additional Notes:
WAS DRIVING ON A US HWY WHEN ALL IF A SUDDEN I HEARD A LOUD SNAP. I WAS PASSING A SEMI AT THE TIME SO THOUGHT THE SOUND MIGHT HAVE COME FROM THE SEMI THROWING ROCKS. AT THAT TIME THERE WAS NO EVIDENCE OF A CHIP OR CRACK ON THE WINDSHIELD. THE NEXT MORNING THE WINDSHIELD WAS CRACKED FROM THE FAR RIGHT SIDE ACROSS THE DRIVER'S LINE IF VIEW.
Mfg Campaign: 11291908
Recall Date: Dec 29, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON 10/23/19, I NOTICED A CRACK IN THE WINDSHIELD OF MY 2019 SUBARU FORESTER. I HAD NOT SEEN OR HEARD ANYTHING HIT THE WINDSHIELD PRIOR TO SEEING THE CRACK. I TOOK THE SUBARU FORESTER TO THE DEALERSHIP FROM WHERE I BOUGHT IT AND WAS INFORMED THAT WINDSHIELD REPLACEMENT WAS NOT COVERED BY MY WARRANTY. I THEN PAID SAFELITE $772.10 ON 10/25/19 TO REPLACE THE WINDSHIELD.
Corrective Action:
ON 10/23/19, I NOTICED A CRACK IN THE WINDSHIELD OF MY 2019 SUBARU FORESTER. I HAD NOT SEEN OR HEARD ANYTHING HIT THE WINDSHIELD PRIOR TO SEEING THE CRACK. I TOOK THE SUBARU FORESTER TO THE DEALERSHIP FROM WHERE I BOUGHT IT AND WAS INFORMED THAT WINDSHIELD REPLACEMENT WAS NOT COVERED BY MY WARRANTY. I THEN PAID SAFELITE $772.10 ON 10/25/19 TO REPLACE THE WINDSHIELD.
Additional Notes:
ON 10/23/19, I NOTICED A CRACK IN THE WINDSHIELD OF MY 2019 SUBARU FORESTER. I HAD NOT SEEN OR HEARD ANYTHING HIT THE WINDSHIELD PRIOR TO SEEING THE CRACK. I TOOK THE SUBARU FORESTER TO THE DEALERSHIP FROM WHERE I BOUGHT IT AND WAS INFORMED THAT WINDSHIELD REPLACEMENT WAS NOT COVERED BY MY WARRANTY. I THEN PAID SAFELITE $772.10 ON 10/25/19 TO REPLACE THE WINDSHIELD.
Mfg Campaign: 11291238
Recall Date: Dec 26, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD THAT I HAD A FIX DONE BUT CRACK SEEMS TO BE GETTING WORSE.
Corrective Action:
CRACKED WINDSHIELD THAT I HAD A FIX DONE BUT CRACK SEEMS TO BE GETTING WORSE.
Additional Notes:
CRACKED WINDSHIELD THAT I HAD A FIX DONE BUT CRACK SEEMS TO BE GETTING WORSE.
Mfg Campaign: 11291247
Recall Date: Dec 26, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NOTICED A HALF INCH CRACK ON FAR PASSENGER SIDE OF WINDSHIELD. NO IDEA HOW IT HAPPENED. NO MEMORY OF A STONE HITTING THE CAR. REPAIRED AT SAFELITE. TOLD LIKELY WILL NEED REPLACEMENT DUE TO LOCATION OF CRACK (CLOSE TO FRAME) TOLD TO MONITOR. SINCE THEN MULTIPLE CHIPS/NICKS TO WINDSHIELD. AGAIN, NO ROCKS/STONES. JUST TINY NICKS IN GLASS THAT ARE SOMETIMES VISIBLE AND SOMETIMES NOT. CONCERNED OVER LONGEVITY OVER WINDSHIELD. 11 YEAR OLD CAR WINDSHIELD IN BETTER SHAPE.
Corrective Action:
NOTICED A HALF INCH CRACK ON FAR PASSENGER SIDE OF WINDSHIELD. NO IDEA HOW IT HAPPENED. NO MEMORY OF A STONE HITTING THE CAR. REPAIRED AT SAFELITE. TOLD LIKELY WILL NEED REPLACEMENT DUE TO LOCATION OF CRACK (CLOSE TO FRAME) TOLD TO MONITOR. SINCE THEN MULTIPLE CHIPS/NICKS TO WINDSHIELD. AGAIN, NO ROCKS/STONES. JUST TINY NICKS IN GLASS THAT ARE SOMETIMES VISIBLE AND SOMETIMES NOT. CONCERNED OVER LONGEVITY OVER WINDSHIELD. 11 YEAR OLD CAR WINDSHIELD IN BETTER SHAPE.
Additional Notes:
NOTICED A HALF INCH CRACK ON FAR PASSENGER SIDE OF WINDSHIELD. NO IDEA HOW IT HAPPENED. NO MEMORY OF A STONE HITTING THE CAR. REPAIRED AT SAFELITE. TOLD LIKELY WILL NEED REPLACEMENT DUE TO LOCATION OF CRACK (CLOSE TO FRAME) TOLD TO MONITOR. SINCE THEN MULTIPLE CHIPS/NICKS TO WINDSHIELD. AGAIN, NO ROCKS/STONES. JUST TINY NICKS IN GLASS THAT ARE SOMETIMES VISIBLE AND SOMETIMES NOT. CONCERNED OVER LONGEVITY OVER WINDSHIELD. 11 YEAR OLD CAR WINDSHIELD IN BETTER SHAPE.
Mfg Campaign: 11291047
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 40 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND COMING FROM THE DRIVER'S SIDE WINDOW. THE CONTACT PULLED OVER AND FELT SOME ROUGH SPOTS THAT WERE CRACKS ON THE GLASS. THE CONTACT CALLED KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) AND WAS INFORMED TO CALL HER INSURANCE COMPANY BECAUSE THEY COULD NOT ASSIST. THE CONTACT SCHEDULED AN APPOINTMENT WITH A WINDOW REPAIR COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,731.
Corrective Action:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 40 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND COMING FROM THE DRIVER'S SIDE WINDOW. THE CONTACT PULLED OVER AND FELT SOME ROUGH SPOTS THAT WERE CRACKS ON THE GLASS. THE CONTACT CALLED KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) AND WAS INFORMED TO CALL HER INSURANCE COMPANY BECAUSE THEY COULD NOT ASSIST. THE CONTACT SCHEDULED AN APPOINTMENT WITH A WINDOW REPAIR COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,731.
Additional Notes:
TL* THE CONTACT OWNS A 2019 SUBARU FORESTER. WHILE DRIVING 40 MPH, THE CONTACT HEARD A LOUD CRACKING SOUND COMING FROM THE DRIVER'S SIDE WINDOW. THE CONTACT PULLED OVER AND FELT SOME ROUGH SPOTS THAT WERE CRACKS ON THE GLASS. THE CONTACT CALLED KEARNY MESA SUBARU (4797 CONVOY ST, SAN DIEGO, CA 92111, (858) 278-7100) AND WAS INFORMED TO CALL HER INSURANCE COMPANY BECAUSE THEY COULD NOT ASSIST. THE CONTACT SCHEDULED AN APPOINTMENT WITH A WINDOW REPAIR COMPANY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 2,731.
Mfg Campaign: 11291049
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
VERY SMALL ROCK HIT WINDSHIELD WHILE ON HIGHWAY, CAUSING TINY CHIP NEAR THE DRIVER'S A PILLAR. WITHIN 24 HOURS THE WINDOW HAD CRACKED ACROSS THE LENGTH OF THE WINDSHIELD, NECESSITATING REPLACEMENT. I HAVE A PHOTO. I BELIEVE THE RESULTING DESTRUCTION OF THE ENTIRE WINDSHIELD DUE TO A VERY SMALL CHIP IS PREPOSTEROUS AND SHOULD NOT HAVE OCCURRED.
Corrective Action:
VERY SMALL ROCK HIT WINDSHIELD WHILE ON HIGHWAY, CAUSING TINY CHIP NEAR THE DRIVER'S A PILLAR. WITHIN 24 HOURS THE WINDOW HAD CRACKED ACROSS THE LENGTH OF THE WINDSHIELD, NECESSITATING REPLACEMENT. I HAVE A PHOTO. I BELIEVE THE RESULTING DESTRUCTION OF THE ENTIRE WINDSHIELD DUE TO A VERY SMALL CHIP IS PREPOSTEROUS AND SHOULD NOT HAVE OCCURRED.
Additional Notes:
VERY SMALL ROCK HIT WINDSHIELD WHILE ON HIGHWAY, CAUSING TINY CHIP NEAR THE DRIVER'S A PILLAR. WITHIN 24 HOURS THE WINDOW HAD CRACKED ACROSS THE LENGTH OF THE WINDSHIELD, NECESSITATING REPLACEMENT. I HAVE A PHOTO. I BELIEVE THE RESULTING DESTRUCTION OF THE ENTIRE WINDSHIELD DUE TO A VERY SMALL CHIP IS PREPOSTEROUS AND SHOULD NOT HAVE OCCURRED.
Mfg Campaign: 11291091
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DEFECTED WINDSHIELD, WINDSHIELD CRACKED. WAS DRIVING ON THE FREEWAY ATTACHED PHOTOS ARE THE SAME TODAY AS THE DAY IT HAPPEN.
Corrective Action:
DEFECTED WINDSHIELD, WINDSHIELD CRACKED. WAS DRIVING ON THE FREEWAY ATTACHED PHOTOS ARE THE SAME TODAY AS THE DAY IT HAPPEN.
Additional Notes:
DEFECTED WINDSHIELD, WINDSHIELD CRACKED. WAS DRIVING ON THE FREEWAY ATTACHED PHOTOS ARE THE SAME TODAY AS THE DAY IT HAPPEN.
Mfg Campaign: 11291100
Recall Date: Dec 24, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE HOMELINK GARAGE DOOR OPENER DOES NOT FUNCTION WHEN THE IGNITION IS OFF. THIS COULD BE A DANGEROUS SITUATION FOR A WOMAN, DRIVING INTO HER GARAGE, SHUTTING OFF THE ENGINE, THEN GETTING OUT OF THE CAR TO WALK TO THE FRONT OF THE GARAGE WHERE THE WALL BUTTON IS LOCATED. THE DRIVER, KNOWING THAT THE OPENER IS INOPERATIVE WITHOUT THE IGNITION ON, CAN HIT THE HOMELINK BUTTON WHILE THE CAR IS STILL ON. HOWEVER, WHAT IF THE DRIVER IS DISTRACTED BEFORE SHUTTING THE CAR OFF BY SOME OTHER FACTOR, LIKE THE PHONE RINGING OR A FIRE TRUCK GOING BY? THE DRIVER NEGLECTS TO TURN OFF THE ENGINE AND GOES INTO THE HOUSE, WITH POSSIBLE DISASTROUS RESULTS. WITH EVERY OTHER CAR (AND OTHER SUBARU MODELS AS WELL) THE GARAGE DOOR OPENER IS ALWAYS POWERED, AND YOU PULL INTO THE GARAGE, SHUT OFF THE ENGINE, THEN CLOSE THE GARAGE DOOR. THE FORESTER HAS IT ASS-BACKWARDS.
Corrective Action:
THE HOMELINK GARAGE DOOR OPENER DOES NOT FUNCTION WHEN THE IGNITION IS OFF. THIS COULD BE A DANGEROUS SITUATION FOR A WOMAN, DRIVING INTO HER GARAGE, SHUTTING OFF THE ENGINE, THEN GETTING OUT OF THE CAR TO WALK TO THE FRONT OF THE GARAGE WHERE THE WALL BUTTON IS LOCATED. THE DRIVER, KNOWING THAT THE OPENER IS INOPERATIVE WITHOUT THE IGNITION ON, CAN HIT THE HOMELINK BUTTON WHILE THE CAR IS STILL ON. HOWEVER, WHAT IF THE DRIVER IS DISTRACTED BEFORE SHUTTING THE CAR OFF BY SOME OTHER FACTOR, LIKE THE PHONE RINGING OR A FIRE TRUCK GOING BY? THE DRIVER NEGLECTS TO TURN OFF THE ENGINE AND GOES INTO THE HOUSE, WITH POSSIBLE DISASTROUS RESULTS. WITH EVERY OTHER CAR (AND OTHER SUBARU MODELS AS WELL) THE GARAGE DOOR OPENER IS ALWAYS POWERED, AND YOU PULL INTO THE GARAGE, SHUT OFF THE ENGINE, THEN CLOSE THE GARAGE DOOR. THE FORESTER HAS IT ASS-BACKWARDS.
Additional Notes:
THE HOMELINK GARAGE DOOR OPENER DOES NOT FUNCTION WHEN THE IGNITION IS OFF. THIS COULD BE A DANGEROUS SITUATION FOR A WOMAN, DRIVING INTO HER GARAGE, SHUTTING OFF THE ENGINE, THEN GETTING OUT OF THE CAR TO WALK TO THE FRONT OF THE GARAGE WHERE THE WALL BUTTON IS LOCATED. THE DRIVER, KNOWING THAT THE OPENER IS INOPERATIVE WITHOUT THE IGNITION ON, CAN HIT THE HOMELINK BUTTON WHILE THE CAR IS STILL ON. HOWEVER, WHAT IF THE DRIVER IS DISTRACTED BEFORE SHUTTING THE CAR OFF BY SOME OTHER FACTOR, LIKE THE PHONE RINGING OR A FIRE TRUCK GOING BY? THE DRIVER NEGLECTS TO TURN OFF THE ENGINE AND GOES INTO THE HOUSE, WITH POSSIBLE DISASTROUS RESULTS. WITH EVERY OTHER CAR (AND OTHER SUBARU MODELS AS WELL) THE GARAGE DOOR OPENER IS ALWAYS POWERED, AND YOU PULL INTO THE GARAGE, SHUT OFF THE ENGINE, THEN CLOSE THE GARAGE DOOR. THE FORESTER HAS IT ASS-BACKWARDS.
Mfg Campaign: 11290875
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
OVER 8,200 MILES OF DRIVING MY 2019 FORESTER, MY WINDSHIELD HAS EXPERIENCED THREE STONE CHIPS, ONE REQUIRING THE COMPLETE REPLACEMENT OF MY WINDSHIELD. ONE CHIP (AND ONE DAY LATER, A CRACKED WINDSHIELD) WAS WHILE SITTING STATIONARY ON A HIGHWAY; A SECOND WHILE DRIVING 35 MPH ON A LOCAL CITY ROAD; AND THE THIRD WHILE DRIVING ABOUT 55 MPH ON A HIGHWAY. COMPARE THIS TO ONE STONE CHIP WHILE IN MOTION, ON MY 2009 FORESTER, COVERING OVER 80,000 MILES AND TEN YEARS OF DRIVING.
Corrective Action:
OVER 8,200 MILES OF DRIVING MY 2019 FORESTER, MY WINDSHIELD HAS EXPERIENCED THREE STONE CHIPS, ONE REQUIRING THE COMPLETE REPLACEMENT OF MY WINDSHIELD. ONE CHIP (AND ONE DAY LATER, A CRACKED WINDSHIELD) WAS WHILE SITTING STATIONARY ON A HIGHWAY; A SECOND WHILE DRIVING 35 MPH ON A LOCAL CITY ROAD; AND THE THIRD WHILE DRIVING ABOUT 55 MPH ON A HIGHWAY. COMPARE THIS TO ONE STONE CHIP WHILE IN MOTION, ON MY 2009 FORESTER, COVERING OVER 80,000 MILES AND TEN YEARS OF DRIVING.
Additional Notes:
OVER 8,200 MILES OF DRIVING MY 2019 FORESTER, MY WINDSHIELD HAS EXPERIENCED THREE STONE CHIPS, ONE REQUIRING THE COMPLETE REPLACEMENT OF MY WINDSHIELD. ONE CHIP (AND ONE DAY LATER, A CRACKED WINDSHIELD) WAS WHILE SITTING STATIONARY ON A HIGHWAY; A SECOND WHILE DRIVING 35 MPH ON A LOCAL CITY ROAD; AND THE THIRD WHILE DRIVING ABOUT 55 MPH ON A HIGHWAY. COMPARE THIS TO ONE STONE CHIP WHILE IN MOTION, ON MY 2009 FORESTER, COVERING OVER 80,000 MILES AND TEN YEARS OF DRIVING.
Mfg Campaign: 11290895
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SPONTANEOUSLY CHIPPED WHEN DRIVING AT THE SPEED LIMIT (35MPH).
Corrective Action:
THE WINDSHIELD SPONTANEOUSLY CHIPPED WHEN DRIVING AT THE SPEED LIMIT (35MPH).
Additional Notes:
THE WINDSHIELD SPONTANEOUSLY CHIPPED WHEN DRIVING AT THE SPEED LIMIT (35MPH).
Mfg Campaign: 11290948
Recall Date: Dec 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING A SMALL STONE FLEW UP HIT THE WINDSHIELD & IT CRACKED NOT A CHIP A CRACK.
Corrective Action:
WHILE DRIVING A SMALL STONE FLEW UP HIT THE WINDSHIELD & IT CRACKED NOT A CHIP A CRACK.
Additional Notes:
WHILE DRIVING A SMALL STONE FLEW UP HIT THE WINDSHIELD & IT CRACKED NOT A CHIP A CRACK.
Mfg Campaign: 11290968
Recall Date: Dec 23, 2019
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