Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRA-24
Recall Date: Mar 22, 2024
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. is recalling certain model year 2021 Crosstrek, 2022 Forester, 2021-2023 Legacy, and Outback vehicles. An insufficient weld may allow water to enter the inhibitor switch, causing it to fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WRQ-23
Recall Date: Nov 9, 2023
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Impreza and Outback vehicles. The incorrect paint clearcoat may have been applied, which can cause the windshield to be insufficiently bonded to the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRH-22
Recall Date: Sep 22, 2022
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2022 Outback vehicles. The engine wiring harness may have been damaged, resulting in a loose electrical connection to the engine control unit (ECU).
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRC-22
Recall Date: Jul 1, 2022
Consumer Complaints
496 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Windshield cracked with rock impact April 2023. Crack spread immediately across the entire windshield. Replacement was done May 30, 2023. 3 weeks after replacement, the new windshield cracked with no evidence of impact.Car was parked and not moving at the time crack occured. Crack spread immediately accross the entire windshield. Replacement of 2nd windshield was done June 3, 2023.
Corrective Action:
Windshield cracked with rock impact April 2023. Crack spread immediately across the entire windshield. Replacement was done May 30, 2023. 3 weeks after replacement, the new windshield cracked with no evidence of impact.Car was parked and not moving at the time crack occured. Crack spread immediately accross the entire windshield. Replacement of 2nd windshield was done June 3, 2023.
Additional Notes:
Windshield cracked with rock impact April 2023. Crack spread immediately across the entire windshield. Replacement was done May 30, 2023. 3 weeks after replacement, the new windshield cracked with no evidence of impact.Car was parked and not moving at the time crack occured. Crack spread immediately accross the entire windshield. Replacement of 2nd windshield was done June 3, 2023.
Mfg Campaign: 11552396
Recall Date: Oct 28, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Corrective Action:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Additional Notes:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Mfg Campaign: 11549526
Recall Date: Oct 12, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Corrective Action:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Additional Notes:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Mfg Campaign: 11549526
Recall Date: Oct 12, 2023
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Corrective Action:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Additional Notes:
The relatively new car (2022) stalls out randomly at intersections and red lights. This is a major safety issue as we have had the car totally shut down in the middle of 2 busy intersections. We had to dial 911 and have the police come to assist. We brought the car to the dealer and they did not find a problem but it continued to happen. There were no warning lights or messages - stalling happened randomly. May be related to the gas saver engine stop feature when at a complete stop.
Mfg Campaign: 11549526
Recall Date: Oct 12, 2023
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Lower oil pan leaks due to poor QA/QC at the factory so I’m told. And possibly the upper oil pan leaking to. Researched forums and it’s a requiring problem. So is the problem big enough for a recall? One issue is that the dealership didn’t notice it during last inspection and service. Or is the dealership being told to remain silent ? Never less the end user suffers with worrying about if it’s going to happen again and cause bigger issues. Please check forums on this issue. Thank you
Corrective Action:
Lower oil pan leaks due to poor QA/QC at the factory so I’m told. And possibly the upper oil pan leaking to. Researched forums and it’s a requiring problem. So is the problem big enough for a recall? One issue is that the dealership didn’t notice it during last inspection and service. Or is the dealership being told to remain silent ? Never less the end user suffers with worrying about if it’s going to happen again and cause bigger issues. Please check forums on this issue. Thank you
Additional Notes:
Lower oil pan leaks due to poor QA/QC at the factory so I’m told. And possibly the upper oil pan leaking to. Researched forums and it’s a requiring problem. So is the problem big enough for a recall? One issue is that the dealership didn’t notice it during last inspection and service. Or is the dealership being told to remain silent ? Never less the end user suffers with worrying about if it’s going to happen again and cause bigger issues. Please check forums on this issue. Thank you
Mfg Campaign: 11549304
Recall Date: Oct 11, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
While parked for about two hours, the vehicle windshield cracked from the drivers side edge across the middle of the drivers field of view approximately 15-18 inches. There are no signs of any impact to the windshield to cause such a crack.
Corrective Action:
While parked for about two hours, the vehicle windshield cracked from the drivers side edge across the middle of the drivers field of view approximately 15-18 inches. There are no signs of any impact to the windshield to cause such a crack.
Additional Notes:
While parked for about two hours, the vehicle windshield cracked from the drivers side edge across the middle of the drivers field of view approximately 15-18 inches. There are no signs of any impact to the windshield to cause such a crack.
Mfg Campaign: 11549040
Recall Date: Oct 9, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2022 Outback with 24,000 miles, was parked in the garage all weekend and found an 18 inch crack in the drivers side windshield starting on the left edge. This windshield was replaced 5 months ago due for the same reason. Nothing hit the windshield while driving. Both cracks appeared while the car was parked in a ramp or garage.
Corrective Action:
2022 Outback with 24,000 miles, was parked in the garage all weekend and found an 18 inch crack in the drivers side windshield starting on the left edge. This windshield was replaced 5 months ago due for the same reason. Nothing hit the windshield while driving. Both cracks appeared while the car was parked in a ramp or garage.
Additional Notes:
2022 Outback with 24,000 miles, was parked in the garage all weekend and found an 18 inch crack in the drivers side windshield starting on the left edge. This windshield was replaced 5 months ago due for the same reason. Nothing hit the windshield while driving. Both cracks appeared while the car was parked in a ramp or garage.
Mfg Campaign: 11547887
Recall Date: Oct 2, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
When in a parking lot the windshield started cracking from bottom up and formed a T. Crack is about 12 inches long in front windshield. There are no signs of a rock or anything else that hit the windshield.
Corrective Action:
When in a parking lot the windshield started cracking from bottom up and formed a T. Crack is about 12 inches long in front windshield. There are no signs of a rock or anything else that hit the windshield.
Additional Notes:
When in a parking lot the windshield started cracking from bottom up and formed a T. Crack is about 12 inches long in front windshield. There are no signs of a rock or anything else that hit the windshield.
Mfg Campaign: 11546322
Recall Date: Sep 25, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Repeated dead battery with no known cause
Corrective Action:
Repeated dead battery with no known cause
Additional Notes:
Repeated dead battery with no known cause
Mfg Campaign: 11543804
Recall Date: Sep 11, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The very first rock to ever hit the windshield landed around 9pm (6000 miles total on the car). The next day driving around 10am in the rain a 30" crack formed, that eventually spread from one side of the windshield to the middle.
Corrective Action:
The very first rock to ever hit the windshield landed around 9pm (6000 miles total on the car). The next day driving around 10am in the rain a 30" crack formed, that eventually spread from one side of the windshield to the middle.
Additional Notes:
The very first rock to ever hit the windshield landed around 9pm (6000 miles total on the car). The next day driving around 10am in the rain a 30" crack formed, that eventually spread from one side of the windshield to the middle.
Mfg Campaign: 11543521
Recall Date: Sep 9, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I own a 2022 Subaru Outback Wilderness Trim. I had my car parked in my garage on Aug -23 night without any damage and when I checked next day Aug-24 around noon I noticed windshield had a large 1.5 foot crack on the passenger side.
Corrective Action:
I own a 2022 Subaru Outback Wilderness Trim. I had my car parked in my garage on Aug -23 night without any damage and when I checked next day Aug-24 around noon I noticed windshield had a large 1.5 foot crack on the passenger side.
Additional Notes:
I own a 2022 Subaru Outback Wilderness Trim. I had my car parked in my garage on Aug -23 night without any damage and when I checked next day Aug-24 around noon I noticed windshield had a large 1.5 foot crack on the passenger side.
Mfg Campaign: 11540662
Recall Date: Aug 24, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
This is the second time I've had a large crack appear from the edge of the windshield with no obvious damage.
Corrective Action:
This is the second time I've had a large crack appear from the edge of the windshield with no obvious damage.
Additional Notes:
This is the second time I've had a large crack appear from the edge of the windshield with no obvious damage.
Mfg Campaign: 11538018
Recall Date: Aug 11, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Corrective Action:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Additional Notes:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Mfg Campaign: 11536503
Recall Date: Aug 4, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Corrective Action:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Additional Notes:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Mfg Campaign: 11536503
Recall Date: Aug 4, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Corrective Action:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Additional Notes:
I've experienced problems with the center Infotainment screen about 2 months after purchasing a 2022 Outback Wilderness edition. It seems to happen when I use Apple CarPlay (as this is the only way I listen to music and must plug in my phone using the USB to start CarPlay). The Infotainment screen has a long lag time to respond to clicks on the center screen, will freeze, and crash the system suddenly. The most extreme effect of this is that when the Infotainment screen crashes/freezes, the EyeSight safety features of the car such as Lane Keeping Assistance, Blind Spot Warning, Forward Crash Warning also stop working. I'll see all of the dashboard signals and notifications on the dashboard screen indicating the features are disabled. Additionally, I'm unable to control the AC when the screen crash happens. This happens while the vehicle is in operation and the vehicle user manual doesn't provide any troubleshoot options. Sometimes the screen will remain on after I've turned the car off. I can only hope the screen will shut off and restart after I've completely shut the car off to "fix this". There have been many times I've had to keep driving without the Eyesight safety features or AC when the screen crashes. I've tried to update the Infotainment screen myself with the supposedly "over the air" updates Subaru offers. It says my system is up to date even though I've found online Subaru service bulletins saying there are new software versions released. At my first six month dealer service, I asked about released updates and the service manager denied the newest updates can be installed on my car (which is STILL less than a year old). I brought my vehicle to another subaru dealership with this issue and they said they are aware of it. The service manager also said that the software update only fixes about 20% of vehicles that have this issue and a full replacement of the center screen unit is likely needed. Why has the NHTSA not directed Subaru to issue a recall?
Mfg Campaign: 11536503
Recall Date: Aug 4, 2023
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Corrective Action:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Additional Notes:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Mfg Campaign: 11535689
Recall Date: Aug 1, 2023
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Corrective Action:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Additional Notes:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Mfg Campaign: 11535689
Recall Date: Aug 1, 2023
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Corrective Action:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Additional Notes:
8/1/23 - the Electronic center console display as well as the display behind the steering wheel continually fails. The center console controls all electronics such as defroster, heater, and of the advance safety features. The display behind the steering wheel controls the odometer, speed etc. The inability to control any vehicle functions is a huge safety risk. For example, the defroster can not be accessed not controlled. If you had an immediate need for this, you would have to stop driving immediately. No advanced safety features can be accessed, you have no idea of your speed, the list goes on. We have brought the car in twice and had a software update but the problem persists. We left the car for a week and were told it was fine but the next day the issue persisted. The display screen will come and go which is completely unacceptable from a safety standpoint. The Subaru forums seem to indicate this is a widespread problem that Subaru has yet to address or come up with a viable solution. We have the records to back up all of these assertions as well as video of the failures of the display screen once returned to us.
Mfg Campaign: 11535689
Recall Date: Aug 1, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield glass had developed a crack on the driver's side, extending approximately 7-inches. The contact stated that the windshield had not been impacted by an object to cause the crack. The vehicle was taken to the local service center and the windshield was replaced. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 20,000.
Corrective Action:
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield glass had developed a crack on the driver's side, extending approximately 7-inches. The contact stated that the windshield had not been impacted by an object to cause the crack. The vehicle was taken to the local service center and the windshield was replaced. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 20,000.
Additional Notes:
The contact owns a 2022 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield glass had developed a crack on the driver's side, extending approximately 7-inches. The contact stated that the windshield had not been impacted by an object to cause the crack. The vehicle was taken to the local service center and the windshield was replaced. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 20,000.
Mfg Campaign: 11534973
Recall Date: Jul 28, 2023
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Subaru Outback. The contact stated while driving at an undisclosed speed, the front windshield inadvertently cracked from the passenger’s side and extended to the center of the windshield. The vehicle was taken to the dealer where it was diagnosed and determined that the windshield and windshield seal needed to be replaced. The contact also stated that photos were taken of the windshield and the camera also needed to be recalibrated. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was advised to contact the dealer for assistance. The failure mileage was approximately 20,000.
Corrective Action:
The contact owns a 2022 Subaru Outback. The contact stated while driving at an undisclosed speed, the front windshield inadvertently cracked from the passenger’s side and extended to the center of the windshield. The vehicle was taken to the dealer where it was diagnosed and determined that the windshield and windshield seal needed to be replaced. The contact also stated that photos were taken of the windshield and the camera also needed to be recalibrated. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was advised to contact the dealer for assistance. The failure mileage was approximately 20,000.
Additional Notes:
The contact owns a 2022 Subaru Outback. The contact stated while driving at an undisclosed speed, the front windshield inadvertently cracked from the passenger’s side and extended to the center of the windshield. The vehicle was taken to the dealer where it was diagnosed and determined that the windshield and windshield seal needed to be replaced. The contact also stated that photos were taken of the windshield and the camera also needed to be recalibrated. The vehicle had not yet been repaired. The manufacturer was notified of the failure and the contact was advised to contact the dealer for assistance. The failure mileage was approximately 20,000.
Mfg Campaign: 11535108
Recall Date: Jul 28, 2023
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury