Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 69FB
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2021 Atlas and 2020-2021 Atlas Cross Sport vehicles equipped with accessory side steps. The reduced Gross Vehicle Weight Rating (GVWR) label, reflecting the additional weight of the side steps, was not installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 09D9
Recall Date: Feb 16, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Touareg GP, Tiguan, Golf A6, E-Golf GP, CCF, 2016-2017 Passat GP, 2018-2019 Golf R GP, and 2018 Atlas vehicles. These internal-use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01F1
Recall Date: May 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Atlas vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 44R1
Recall Date: Mar 5, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Golf R and Atlas, 2017 Golf Alltrack and E-Golf and 2016-2018 Passat vehicles. These internal use vehicles were sold without confirmation that they were built to all applicable regulatory requirements and may have been modified prior to sale. As such, these vehicles may fail to comply with the requirements of various Federal Motor Vehicle Safety Standards.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 01E9
Recall Date: Sep 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The vehicles may be equipped with an incorrectly manufactured air bag sensor, which can delay or disable air bag deployment when necessary.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69AL
Recall Date: Jan 31, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2020 Volkswagen Passat and 2018-2019 Atlas vehicles. The blocking cap disabling the adjustment of the headlight's horizontal aim may not have been installed. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 94L9
Recall Date: May 22, 2019
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas, 2015 Volkswagen Golf SportWagen, and 2019 Volkswagen Jetta vehicles. The rear coil springs may prematurely fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 42J2/42J3
Recall Date: Dec 19, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018-2019 Volkswagen Atlas and Tiguan and 2019 Volkswagen Jetta vehicles that do not have keyless entry. The instrument cluster may not provide an audible warning to let the driver know that the key is still in the ignition when the door is open. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 90L3 / 90L4
Recall Date: Nov 26, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas vehicles. During production, the air conditioning system drain tube may have been twisted, causing water to drain into the air bag control module.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 87F9
Recall Date: Aug 20, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and 2017-2018 Volkswagen Passat vehicles. The brake caliper bracket mounting bolts on these vehicles may not have been tightened sufficiently.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 46H6
Recall Date: Aug 15, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswaen) is recalling certain 2018 Volkswagen Atlas vehicles. The owner's manuals provided with the affected vehicles do not inform the customers about the child restraint size limitation/restrictions for the second row center seating position. As a result, the center and adjacent outboard seat belt buckles on the second row can become damaged it a child seat base is installed that is wider than 12.6 inches.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69X1
Recall Date: Jun 7, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas and Tiguan vehicles. In the event of a crash, the passenger frontal air bag may tear or not properly unfold during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 69W8 69W9
Recall Date: Jun 6, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Atlas, Passat, Beetle, Beetle Convertible, Golf, Golf SportWagen and GTI and Audi Q5 and SQ5 vehicles. The brake caliper pistons on these vehicles may have insufficient coating, potentially reducing the brake performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 47N8, 47N9, 47N6
Recall Date: Jun 1, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain Volkswagen Atlas vehicles. The fuel tank on these vehicles may leak fuel due to a manufacturing error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AW
Recall Date: May 2, 2018
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Atlas vehicles. The fuel tank may have been manufactured with insufficient wall thickness, potentially resulting in the tank leaking fuel. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20AQ
Recall Date: Nov 29, 2017
Consumer Complaints
626 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
VOLKSWAGEN DEALER SERVICE DEPARTMENT HAS INFORMED ME THAT THEY CANNOT RELEASE MY VEHICLE WITHOUT FIXING THE 69X1 SEAT-BELT RECALL ISSUE. THEY STATE THAT VOLKSWAGEN HAS NO ETA ON THE FIX, EFFECTIVELY LEAVING ME WITHOUT MY VEHICLE FOR SOME UNKNOWN AMOUNT OF TIME.
Corrective Action:
VOLKSWAGEN DEALER SERVICE DEPARTMENT HAS INFORMED ME THAT THEY CANNOT RELEASE MY VEHICLE WITHOUT FIXING THE 69X1 SEAT-BELT RECALL ISSUE. THEY STATE THAT VOLKSWAGEN HAS NO ETA ON THE FIX, EFFECTIVELY LEAVING ME WITHOUT MY VEHICLE FOR SOME UNKNOWN AMOUNT OF TIME.
Additional Notes:
VOLKSWAGEN DEALER SERVICE DEPARTMENT HAS INFORMED ME THAT THEY CANNOT RELEASE MY VEHICLE WITHOUT FIXING THE 69X1 SEAT-BELT RECALL ISSUE. THEY STATE THAT VOLKSWAGEN HAS NO ETA ON THE FIX, EFFECTIVELY LEAVING ME WITHOUT MY VEHICLE FOR SOME UNKNOWN AMOUNT OF TIME.
Mfg Campaign: 11112336
Recall Date: Jul 19, 2018
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Corrective Action:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Additional Notes:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Mfg Campaign: 11111979
Recall Date: Jul 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Corrective Action:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Additional Notes:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Mfg Campaign: 11111979
Recall Date: Jul 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Corrective Action:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Additional Notes:
RECALL 20AH IS COMPLETELY UNNACEPTABLE. THERE ARE 8 DIFFERENT POSSIBLE REPAIRS THAT FALL UNDER THIS RECALL. THESE REPAIRS RANGE FROM AIRBAG SOFTWARE UPDATES TO SUNROOF REPAIRS. HOW IS IT LEGAL FOR THEM TO COMBINE THESE REPAIRS? AS A MECHANIC AND A CONSUMER IT IS BAD FOR BUSINESS AS THE VARIOUS PARTS/ INSPECTIONS NECCESSARY MAKE IT NEARLY IMPOSSIBLE TO ACCOMODATE THE REPAIRS.
Mfg Campaign: 11111979
Recall Date: Jul 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON FOUR SEPARATE OCCASIONS, MY 2018 VW ATLAS SEL PREMIUM HAS ACTIVATED THE BRAKE MANEUVERING SYSTEM WITHOUT WARNING. THERE IS AN AGGRESSIVE BRAKING COMBINED WITH A LOSS OF CONTROL OF ACCELERATION. TYPICALLY, THIS OCCURS WHEN EXITING A DRIVEWAY OR PARKING LOT. ON TWO OF THE OCCASIONS, I WAS MERGING INTO HEAVY ONCOMING TRAFFIC AND THE SYSTEM LEFT ME STRANDED IN A DANGEROUS LOCATION PERPENDICULAR TO ONCOMING TRAFFIC. THIS IS A HUGE SAFETY CONCERN FOR ME AND ESPECIALLY IF MY WIFE AND CHILDREN ARE IN THE CAR. THE CAR IS CURRENTLY AT THE DEALER SERVICE CENTER AND THERE IS CURRENTLY ONE OTHER ATLAS IN THE SHOP FOR THE SAME COMPLAINT. MULTIPLE SOURCES ON THE INTERNET FROM OTHER OWNERS HAVE ANNOUNCED SIMILAR OCCURRENCES. MANY HAVE REPORTED THAT THE SERVICE CENTER SIMPLY TELLS THEM TO DEACTIVATE THE SYSTEM. WELL, THAT IS NOT A FIX... IT IS A TEMPORARY WORK AROUND. MANY HAVE STATED THAT VW ENGINEERS HAVE REPORTED BACK THAT THE SYSTEM WORKS AS INTENDED AND NO FIX IS REQUIRED. THIS IS UNACCEPTABLE. IF THE SYSTEM IS WORKING AS INTENDED AND IS ACTIVATING DURING POTENTIALLY DANGEROUS SITUATIONS WHEN THERE IS NO ACTUAL NEED FOR COLLISION AVOIDANCE BRAKING MANEUVERS, THE SYSTEM MAY NEED TO BE REDESIGNED. I HAVE NOT VERIFIED PERSONALLY AS TO IF VW DENIES ANY FAULT BUT I WILL CERTAINLY DO SO IF THE SERVICE DEPARTMENT TELLS ME THAT IT IS OPERATING NORMALLY AND I SHOULD JUST DISABLE THE FEATURE. I PAID EXTRA FOR THAT FEATURE, ALONG WITH OTHER SAFETY FEATURES AVAILABLE BECAUSE I WANT THEM FOR ADDED SAFETY SHOULD I, OR MY FAMILY, NEED THEM. THE FEATURE ITSELF SHOULDN'T PUT ME IN A DANGEROUS SITUATION.
Corrective Action:
ON FOUR SEPARATE OCCASIONS, MY 2018 VW ATLAS SEL PREMIUM HAS ACTIVATED THE BRAKE MANEUVERING SYSTEM WITHOUT WARNING. THERE IS AN AGGRESSIVE BRAKING COMBINED WITH A LOSS OF CONTROL OF ACCELERATION. TYPICALLY, THIS OCCURS WHEN EXITING A DRIVEWAY OR PARKING LOT. ON TWO OF THE OCCASIONS, I WAS MERGING INTO HEAVY ONCOMING TRAFFIC AND THE SYSTEM LEFT ME STRANDED IN A DANGEROUS LOCATION PERPENDICULAR TO ONCOMING TRAFFIC. THIS IS A HUGE SAFETY CONCERN FOR ME AND ESPECIALLY IF MY WIFE AND CHILDREN ARE IN THE CAR. THE CAR IS CURRENTLY AT THE DEALER SERVICE CENTER AND THERE IS CURRENTLY ONE OTHER ATLAS IN THE SHOP FOR THE SAME COMPLAINT. MULTIPLE SOURCES ON THE INTERNET FROM OTHER OWNERS HAVE ANNOUNCED SIMILAR OCCURRENCES. MANY HAVE REPORTED THAT THE SERVICE CENTER SIMPLY TELLS THEM TO DEACTIVATE THE SYSTEM. WELL, THAT IS NOT A FIX... IT IS A TEMPORARY WORK AROUND. MANY HAVE STATED THAT VW ENGINEERS HAVE REPORTED BACK THAT THE SYSTEM WORKS AS INTENDED AND NO FIX IS REQUIRED. THIS IS UNACCEPTABLE. IF THE SYSTEM IS WORKING AS INTENDED AND IS ACTIVATING DURING POTENTIALLY DANGEROUS SITUATIONS WHEN THERE IS NO ACTUAL NEED FOR COLLISION AVOIDANCE BRAKING MANEUVERS, THE SYSTEM MAY NEED TO BE REDESIGNED. I HAVE NOT VERIFIED PERSONALLY AS TO IF VW DENIES ANY FAULT BUT I WILL CERTAINLY DO SO IF THE SERVICE DEPARTMENT TELLS ME THAT IT IS OPERATING NORMALLY AND I SHOULD JUST DISABLE THE FEATURE. I PAID EXTRA FOR THAT FEATURE, ALONG WITH OTHER SAFETY FEATURES AVAILABLE BECAUSE I WANT THEM FOR ADDED SAFETY SHOULD I, OR MY FAMILY, NEED THEM. THE FEATURE ITSELF SHOULDN'T PUT ME IN A DANGEROUS SITUATION.
Additional Notes:
ON FOUR SEPARATE OCCASIONS, MY 2018 VW ATLAS SEL PREMIUM HAS ACTIVATED THE BRAKE MANEUVERING SYSTEM WITHOUT WARNING. THERE IS AN AGGRESSIVE BRAKING COMBINED WITH A LOSS OF CONTROL OF ACCELERATION. TYPICALLY, THIS OCCURS WHEN EXITING A DRIVEWAY OR PARKING LOT. ON TWO OF THE OCCASIONS, I WAS MERGING INTO HEAVY ONCOMING TRAFFIC AND THE SYSTEM LEFT ME STRANDED IN A DANGEROUS LOCATION PERPENDICULAR TO ONCOMING TRAFFIC. THIS IS A HUGE SAFETY CONCERN FOR ME AND ESPECIALLY IF MY WIFE AND CHILDREN ARE IN THE CAR. THE CAR IS CURRENTLY AT THE DEALER SERVICE CENTER AND THERE IS CURRENTLY ONE OTHER ATLAS IN THE SHOP FOR THE SAME COMPLAINT. MULTIPLE SOURCES ON THE INTERNET FROM OTHER OWNERS HAVE ANNOUNCED SIMILAR OCCURRENCES. MANY HAVE REPORTED THAT THE SERVICE CENTER SIMPLY TELLS THEM TO DEACTIVATE THE SYSTEM. WELL, THAT IS NOT A FIX... IT IS A TEMPORARY WORK AROUND. MANY HAVE STATED THAT VW ENGINEERS HAVE REPORTED BACK THAT THE SYSTEM WORKS AS INTENDED AND NO FIX IS REQUIRED. THIS IS UNACCEPTABLE. IF THE SYSTEM IS WORKING AS INTENDED AND IS ACTIVATING DURING POTENTIALLY DANGEROUS SITUATIONS WHEN THERE IS NO ACTUAL NEED FOR COLLISION AVOIDANCE BRAKING MANEUVERS, THE SYSTEM MAY NEED TO BE REDESIGNED. I HAVE NOT VERIFIED PERSONALLY AS TO IF VW DENIES ANY FAULT BUT I WILL CERTAINLY DO SO IF THE SERVICE DEPARTMENT TELLS ME THAT IT IS OPERATING NORMALLY AND I SHOULD JUST DISABLE THE FEATURE. I PAID EXTRA FOR THAT FEATURE, ALONG WITH OTHER SAFETY FEATURES AVAILABLE BECAUSE I WANT THEM FOR ADDED SAFETY SHOULD I, OR MY FAMILY, NEED THEM. THE FEATURE ITSELF SHOULDN'T PUT ME IN A DANGEROUS SITUATION.
Mfg Campaign: 11112000
Recall Date: Jul 17, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE STEERING WHEEL OF MY 2018 ATLAS FRONT WHEEL DRIVE SHAKES WHEN STEPPING ON THE GAS FROM STOP WHEN THE ROAD IS WET. I TOOK IT TO THE DEALER 3 TIMES AND I WAS TOLD THAT THIS IS HOW THE ESP WORKS. I EVEN TALKED TO VW CUSTOMER SERVICE AND I RECEIVED A LETTER THAT MY VEHICLE IS PERFORMING AS DESIGNED. I'VE DRIVEN FRONT WHEEL DRIVES BEFORE AND NEVER EXPERIENCED THIS TYPE OF ISSUE. I AM CONCERNED THAT THERE MIGHT BE A HIDDEN ISSUE THAT IS HIDING RIGHT NOW AND MAY CAUSE AN ACCIDENT IN THE FUTURE. I'VE SEARCHED THE ATLAS FORUMS AND NO ONE IS EXPERIENCING THIS ISSUE.
Corrective Action:
THE STEERING WHEEL OF MY 2018 ATLAS FRONT WHEEL DRIVE SHAKES WHEN STEPPING ON THE GAS FROM STOP WHEN THE ROAD IS WET. I TOOK IT TO THE DEALER 3 TIMES AND I WAS TOLD THAT THIS IS HOW THE ESP WORKS. I EVEN TALKED TO VW CUSTOMER SERVICE AND I RECEIVED A LETTER THAT MY VEHICLE IS PERFORMING AS DESIGNED. I'VE DRIVEN FRONT WHEEL DRIVES BEFORE AND NEVER EXPERIENCED THIS TYPE OF ISSUE. I AM CONCERNED THAT THERE MIGHT BE A HIDDEN ISSUE THAT IS HIDING RIGHT NOW AND MAY CAUSE AN ACCIDENT IN THE FUTURE. I'VE SEARCHED THE ATLAS FORUMS AND NO ONE IS EXPERIENCING THIS ISSUE.
Additional Notes:
THE STEERING WHEEL OF MY 2018 ATLAS FRONT WHEEL DRIVE SHAKES WHEN STEPPING ON THE GAS FROM STOP WHEN THE ROAD IS WET. I TOOK IT TO THE DEALER 3 TIMES AND I WAS TOLD THAT THIS IS HOW THE ESP WORKS. I EVEN TALKED TO VW CUSTOMER SERVICE AND I RECEIVED A LETTER THAT MY VEHICLE IS PERFORMING AS DESIGNED. I'VE DRIVEN FRONT WHEEL DRIVES BEFORE AND NEVER EXPERIENCED THIS TYPE OF ISSUE. I AM CONCERNED THAT THERE MIGHT BE A HIDDEN ISSUE THAT IS HIDING RIGHT NOW AND MAY CAUSE AN ACCIDENT IN THE FUTURE. I'VE SEARCHED THE ATLAS FORUMS AND NO ONE IS EXPERIENCING THIS ISSUE.
Mfg Campaign: 11111794
Recall Date: Jul 16, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.
Corrective Action:
THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.
Additional Notes:
THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.
Mfg Campaign: 11110898
Recall Date: Jul 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.
Corrective Action:
THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.
Additional Notes:
THE AUTO BRAKING AND WARNING SENSORS GO OFF WHEN YOU ARE DRIVING FROM AN INCLINED DRIVEWAY TO A ROADWAY. THIS HAS HAPPENED TO US MULTIPLE TIMES, THE MOST RECENT WAS ON 7-2-2018, AND IT BRINGS THE VEHICLE TO A COMPLETE STOP. THIS IS SUPPOSED TO BE A SAFETY FEATURE THAT WAS AN EXTRA COST, BUT THIS IS GOING TO CAUSE A CRASH IF NOT RECTIFIED. I HAVE TAKEN THE VEHICLE IN FOR THIS ISSUE, AND MULTIPLE OTHER ISSUES AND ALL I GET BACK IS ' SYSTEM IS PERFORMING AS DESIGNED.' IF THE SYSTEM IS PERFORMING AS DESIGNED, THE SYSTEM NEEDS TO BE CHANGED. THIS IS WITHOUT A DOUBT A SAFETY ISSUE IN ITSELF. THERE ARE MULTIPLE OTHER OWNERS ON MESSAGE BOARDS THAT ARE HAVING THE SAME ISSUES AND HAVING THE SAME ANSWERS FROM THE DEALERSHIPS. ON ONE OF THE MESSAGE BOARDS, THERE IS ACTUALLY A VIDEO OF THE VEHICLE COMING TO A COMPLETE STOP DRIVING FROM A BANK PARKING LOT TO A MAIN ROAD.
Mfg Campaign: 11110898
Recall Date: Jul 12, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2018 VW ATLAS MANUAL, REAR TEMPERATURE CONTROL PANEL HAS A DESIGN OVERSIGHT WHICH SHOULD BE CONSIDERED A SAFETY CONCERN. THE VEHICLE TARGETED THE AMERICAN FAMILY CAR MARKET WHICH SHOULD HAVE ASSUMED REAR PASSENGERS WERE TOO YOUNG TO REACH THE MANUAL REAR TEMPERATURE CONTROLS FROM THE 2ND ROW SEATING AND PROVIDED A MEANS FOR THE 1ST ROW PASSENGERS TO CONTROL WHETHER THE REAR VENTS BLOW HOT OR COLD. THIS FUNCTION WAS INTENTIONALLY REMOVED FROM THE FRONT PANEL MANUAL CONTROLS. THE UPGRADED TECH PACKAGE FOR THE ATLAS PROVIDES FRONT AND REAR ZONE AUTOMATIC TEMPERATURE CONTROLS AS WELL AS THE ABILITY OF 1ST ROW OCCUPANTS TO OVERRIDE THE REAR SETTINGS. THE MANUAL CONTROLS ONLY ALLOW 1ST ROW OCCUPANTS TO ENABLE OR DISABLE THE REAR CONTROLS WHEREAS MINIVANS / FAMILY SUVS EXPERIENCED INCLUDE REAR OFF, REAR CONTROL, AND REAR SYNC TO FRONT. THE ISSUE HERE IS THAT IF A CHILD STRAPPED IN A CAR SEAT IN THE REAR SAYS THEY ARE COLD, THE 1ST ROW PASSENGERS ARE GOING TO DO SOMETHING ABOUT IT. THIS INVOLVES REACHING BLINDLY BEHIND THE CENTER CONSOLE TO FEEL AROUND FOR THE APPROPRIATE BUTTONS AND MAY EVEN RESULT IN THE DRIVER HAVING TO REMOVE THEIR EYES FROM THE ROAD TO PEER OVER THE CONSOLE TO SEE WHAT THE SETTINGS ARE. THE ONLY CHANGE A FRONT ROW OCCUPANT CAN MAKE TO THE REAR TEMPERATURE SETTING FROM THE FRONT PANEL IS TO DISABLE IT WHICH IS AN UNACCEPTABLE SOLUTION IN MOST CASES. IN OTHER WORDS THIS DESIGN FLAW ENCOURAGES A DRIVER TO TAKE THEIR EYES OFF THE ROAD OR BE DISTRACTED BEYOND WHAT HOLDING A CELL PHONE FOR A VOICE CALL DOES. IF MOST STATES CONSIDER IT ILLEGAL TO DRIVE/ TALK NON-HANDS FREE, THIS DESIGN FEATURE SHOULD BE CORRECTED WITH A VOLKSWAGEN FIRMWARE CHANGE. AFTER 9 MONTHS OF ATTEMPTING TO DO EXACTLY THAT, VW HAS RESPONDED FLATLY THAT THEY WILL DO ABSOLUTELY NOTHING TO CORRECT THE DESIGN. DEALERS AREN'T EVEN AWARE OF THE BEHAVIOR IN ORDER TO WARN CUSTOMERS.
Corrective Action:
2018 VW ATLAS MANUAL, REAR TEMPERATURE CONTROL PANEL HAS A DESIGN OVERSIGHT WHICH SHOULD BE CONSIDERED A SAFETY CONCERN. THE VEHICLE TARGETED THE AMERICAN FAMILY CAR MARKET WHICH SHOULD HAVE ASSUMED REAR PASSENGERS WERE TOO YOUNG TO REACH THE MANUAL REAR TEMPERATURE CONTROLS FROM THE 2ND ROW SEATING AND PROVIDED A MEANS FOR THE 1ST ROW PASSENGERS TO CONTROL WHETHER THE REAR VENTS BLOW HOT OR COLD. THIS FUNCTION WAS INTENTIONALLY REMOVED FROM THE FRONT PANEL MANUAL CONTROLS. THE UPGRADED TECH PACKAGE FOR THE ATLAS PROVIDES FRONT AND REAR ZONE AUTOMATIC TEMPERATURE CONTROLS AS WELL AS THE ABILITY OF 1ST ROW OCCUPANTS TO OVERRIDE THE REAR SETTINGS. THE MANUAL CONTROLS ONLY ALLOW 1ST ROW OCCUPANTS TO ENABLE OR DISABLE THE REAR CONTROLS WHEREAS MINIVANS / FAMILY SUVS EXPERIENCED INCLUDE REAR OFF, REAR CONTROL, AND REAR SYNC TO FRONT. THE ISSUE HERE IS THAT IF A CHILD STRAPPED IN A CAR SEAT IN THE REAR SAYS THEY ARE COLD, THE 1ST ROW PASSENGERS ARE GOING TO DO SOMETHING ABOUT IT. THIS INVOLVES REACHING BLINDLY BEHIND THE CENTER CONSOLE TO FEEL AROUND FOR THE APPROPRIATE BUTTONS AND MAY EVEN RESULT IN THE DRIVER HAVING TO REMOVE THEIR EYES FROM THE ROAD TO PEER OVER THE CONSOLE TO SEE WHAT THE SETTINGS ARE. THE ONLY CHANGE A FRONT ROW OCCUPANT CAN MAKE TO THE REAR TEMPERATURE SETTING FROM THE FRONT PANEL IS TO DISABLE IT WHICH IS AN UNACCEPTABLE SOLUTION IN MOST CASES. IN OTHER WORDS THIS DESIGN FLAW ENCOURAGES A DRIVER TO TAKE THEIR EYES OFF THE ROAD OR BE DISTRACTED BEYOND WHAT HOLDING A CELL PHONE FOR A VOICE CALL DOES. IF MOST STATES CONSIDER IT ILLEGAL TO DRIVE/ TALK NON-HANDS FREE, THIS DESIGN FEATURE SHOULD BE CORRECTED WITH A VOLKSWAGEN FIRMWARE CHANGE. AFTER 9 MONTHS OF ATTEMPTING TO DO EXACTLY THAT, VW HAS RESPONDED FLATLY THAT THEY WILL DO ABSOLUTELY NOTHING TO CORRECT THE DESIGN. DEALERS AREN'T EVEN AWARE OF THE BEHAVIOR IN ORDER TO WARN CUSTOMERS.
Additional Notes:
2018 VW ATLAS MANUAL, REAR TEMPERATURE CONTROL PANEL HAS A DESIGN OVERSIGHT WHICH SHOULD BE CONSIDERED A SAFETY CONCERN. THE VEHICLE TARGETED THE AMERICAN FAMILY CAR MARKET WHICH SHOULD HAVE ASSUMED REAR PASSENGERS WERE TOO YOUNG TO REACH THE MANUAL REAR TEMPERATURE CONTROLS FROM THE 2ND ROW SEATING AND PROVIDED A MEANS FOR THE 1ST ROW PASSENGERS TO CONTROL WHETHER THE REAR VENTS BLOW HOT OR COLD. THIS FUNCTION WAS INTENTIONALLY REMOVED FROM THE FRONT PANEL MANUAL CONTROLS. THE UPGRADED TECH PACKAGE FOR THE ATLAS PROVIDES FRONT AND REAR ZONE AUTOMATIC TEMPERATURE CONTROLS AS WELL AS THE ABILITY OF 1ST ROW OCCUPANTS TO OVERRIDE THE REAR SETTINGS. THE MANUAL CONTROLS ONLY ALLOW 1ST ROW OCCUPANTS TO ENABLE OR DISABLE THE REAR CONTROLS WHEREAS MINIVANS / FAMILY SUVS EXPERIENCED INCLUDE REAR OFF, REAR CONTROL, AND REAR SYNC TO FRONT. THE ISSUE HERE IS THAT IF A CHILD STRAPPED IN A CAR SEAT IN THE REAR SAYS THEY ARE COLD, THE 1ST ROW PASSENGERS ARE GOING TO DO SOMETHING ABOUT IT. THIS INVOLVES REACHING BLINDLY BEHIND THE CENTER CONSOLE TO FEEL AROUND FOR THE APPROPRIATE BUTTONS AND MAY EVEN RESULT IN THE DRIVER HAVING TO REMOVE THEIR EYES FROM THE ROAD TO PEER OVER THE CONSOLE TO SEE WHAT THE SETTINGS ARE. THE ONLY CHANGE A FRONT ROW OCCUPANT CAN MAKE TO THE REAR TEMPERATURE SETTING FROM THE FRONT PANEL IS TO DISABLE IT WHICH IS AN UNACCEPTABLE SOLUTION IN MOST CASES. IN OTHER WORDS THIS DESIGN FLAW ENCOURAGES A DRIVER TO TAKE THEIR EYES OFF THE ROAD OR BE DISTRACTED BEYOND WHAT HOLDING A CELL PHONE FOR A VOICE CALL DOES. IF MOST STATES CONSIDER IT ILLEGAL TO DRIVE/ TALK NON-HANDS FREE, THIS DESIGN FEATURE SHOULD BE CORRECTED WITH A VOLKSWAGEN FIRMWARE CHANGE. AFTER 9 MONTHS OF ATTEMPTING TO DO EXACTLY THAT, VW HAS RESPONDED FLATLY THAT THEY WILL DO ABSOLUTELY NOTHING TO CORRECT THE DESIGN. DEALERS AREN'T EVEN AWARE OF THE BEHAVIOR IN ORDER TO WARN CUSTOMERS.
Mfg Campaign: 11110673
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE HAS A MANEUVER BRAKING SYSTEM THAT IS FAULTY. THE SYSTEM IS SUPPOSED TO DETECT IF THERE IS A VEHICLE OR OBJECT THAT YOU ARE ABOUT TO HIT AND AUTO BRAKE. WHEN I PULL OUT OF MY DRIVEWAY AT HOME OR WORK THE SYSTEM AUTO BRAKES AND ACTIVATES THE MANEUVER BRAKING WHEN THERE IS NO VEHICLE OR OBJECT PRESENT. THIS SEEMS TO OCCUR ON DRIVEWAYS THAT HAVE A SLIGHT DECLINE. THIS IS A SAFETY ISSUE BECAUSE WHEN THE MANEUVER BRAKING IS ACTIVATED THE CAR STALLS IN THE MIDDLE OF THE ROAD FOR NO REASON.
Corrective Action:
VEHICLE HAS A MANEUVER BRAKING SYSTEM THAT IS FAULTY. THE SYSTEM IS SUPPOSED TO DETECT IF THERE IS A VEHICLE OR OBJECT THAT YOU ARE ABOUT TO HIT AND AUTO BRAKE. WHEN I PULL OUT OF MY DRIVEWAY AT HOME OR WORK THE SYSTEM AUTO BRAKES AND ACTIVATES THE MANEUVER BRAKING WHEN THERE IS NO VEHICLE OR OBJECT PRESENT. THIS SEEMS TO OCCUR ON DRIVEWAYS THAT HAVE A SLIGHT DECLINE. THIS IS A SAFETY ISSUE BECAUSE WHEN THE MANEUVER BRAKING IS ACTIVATED THE CAR STALLS IN THE MIDDLE OF THE ROAD FOR NO REASON.
Additional Notes:
VEHICLE HAS A MANEUVER BRAKING SYSTEM THAT IS FAULTY. THE SYSTEM IS SUPPOSED TO DETECT IF THERE IS A VEHICLE OR OBJECT THAT YOU ARE ABOUT TO HIT AND AUTO BRAKE. WHEN I PULL OUT OF MY DRIVEWAY AT HOME OR WORK THE SYSTEM AUTO BRAKES AND ACTIVATES THE MANEUVER BRAKING WHEN THERE IS NO VEHICLE OR OBJECT PRESENT. THIS SEEMS TO OCCUR ON DRIVEWAYS THAT HAVE A SLIGHT DECLINE. THIS IS A SAFETY ISSUE BECAUSE WHEN THE MANEUVER BRAKING IS ACTIVATED THE CAR STALLS IN THE MIDDLE OF THE ROAD FOR NO REASON.
Mfg Campaign: 11110801
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Corrective Action:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Additional Notes:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Mfg Campaign: 11110813
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Corrective Action:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Additional Notes:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Mfg Campaign: 11110813
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Corrective Action:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Additional Notes:
AUTOMATIC BRAKING SYSTEM IS FAULTY. WHEN I PULL OUT OF DRIVEWAYS OR PARKING LOTS THE SENSORS ARE ACTIVATING AND THE MANEUVER BRAKING IS APPLIED AND THE CAR COMES TO AN ABRUBT STOP IN THE MIDDLE OF THE ROAD. EVERYTIME THIS HAS OCCURED THERE HAS NOT BEEN AN OBJECT OR CAR PRESENT. THIS SYSTEM IS FAULTY AND DANGEROUS. I HAVE 3 CHILDREN IN THE BACK SEAT AND THIS MAKES ME VERY CONCERNED FOR THEIR SAFETY WHEN I DRIVE THIS VEHICLE. VW SERVICE IS LOOKING INTO THE ISSUE AND HAS GIVEN ME A LOANER ATLAS THAT IS DOING THE EXACT SAME THING. I HAVE A VIDEO OF THE ISSUE OCCURING.
Mfg Campaign: 11110813
Recall Date: Jul 11, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Potential Consequences:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A MINOR INCLINE, THE BRAKE SENSOR BEEPED AND THE AUTOMATIC BRAKE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE THE TECHNICIAN, AFTER CONSULTING WITH THE MANUFACTURER IN GERMANY, ADVISED THE CONTACT TO FEEL FREE TO TURN OFF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. *TT
Corrective Action:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A MINOR INCLINE, THE BRAKE SENSOR BEEPED AND THE AUTOMATIC BRAKE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE THE TECHNICIAN, AFTER CONSULTING WITH THE MANUFACTURER IN GERMANY, ADVISED THE CONTACT TO FEEL FREE TO TURN OFF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. *TT
Additional Notes:
TL* THE CONTACT OWNS A 2018 VOLKSWAGEN ATLAS. WHILE DRIVING VARIOUS SPEEDS AND APPROACHING A MINOR INCLINE, THE BRAKE SENSOR BEEPED AND THE AUTOMATIC BRAKE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO MCKENNA VOLKSWAGEN CERRITOS (18303 STUDEBAKER RD, CERRITOS, CA 90703, 855-995-7761) WHERE THE TECHNICIAN, AFTER CONSULTING WITH THE MANUFACTURER IN GERMANY, ADVISED THE CONTACT TO FEEL FREE TO TURN OFF THE FEATURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100. *TT
Mfg Campaign: 11110298
Recall Date: Jul 9, 2018
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.
Corrective Action:
ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.
Additional Notes:
ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.
Mfg Campaign: 11105212
Recall Date: Jul 2, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.
Corrective Action:
ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.
Additional Notes:
ENGINE TURNS OFF WHILE RUNNING. DISPLAY SAYS TO TURN ON ENGINE MANUALLY. THE PROBLEM IS THAT IF YOU ARE IN A HIGHWAY YOU HAVE TO STOP AN PUSH THE BRAKE AND THEN THE START BUTTON. IT HAPPENED IN ACITY STREET. THIS IS THE FIFTH TIME IT GOES TO THE DEALER TO SOLVE THIS PROBLEM.
Mfg Campaign: 11105212
Recall Date: Jul 2, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
NOTIFIED ON 06/15/18 THAT MY VEHICLES BRAKE CALIPERS WERE MANUFACTURED WITH INSUFFICIENT CHROME COATING WHICH COULD LEAD TO THE FORMATION OF GAS BUBBLES AND CREATE A SOFT BRAKE POSSIBLY RESULTING IN A CRASH. THERE WAS A STOP SALE ASSOCIATED WITH MY VIN ON 05/25/18 BUT I WAS NOT INFORMED UNTIL 06/15/18. ON 06/15/18 I WAS TOLD TO STOP DRIVING THE VEHICLE AND HAVE IT TOWED TO THE DEALERSHIP IMMEDIATELY. THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE OR WHEN MY VEHICLE WILL BE RETURNED TO ME.
Corrective Action:
NOTIFIED ON 06/15/18 THAT MY VEHICLES BRAKE CALIPERS WERE MANUFACTURED WITH INSUFFICIENT CHROME COATING WHICH COULD LEAD TO THE FORMATION OF GAS BUBBLES AND CREATE A SOFT BRAKE POSSIBLY RESULTING IN A CRASH. THERE WAS A STOP SALE ASSOCIATED WITH MY VIN ON 05/25/18 BUT I WAS NOT INFORMED UNTIL 06/15/18. ON 06/15/18 I WAS TOLD TO STOP DRIVING THE VEHICLE AND HAVE IT TOWED TO THE DEALERSHIP IMMEDIATELY. THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE OR WHEN MY VEHICLE WILL BE RETURNED TO ME.
Additional Notes:
NOTIFIED ON 06/15/18 THAT MY VEHICLES BRAKE CALIPERS WERE MANUFACTURED WITH INSUFFICIENT CHROME COATING WHICH COULD LEAD TO THE FORMATION OF GAS BUBBLES AND CREATE A SOFT BRAKE POSSIBLY RESULTING IN A CRASH. THERE WAS A STOP SALE ASSOCIATED WITH MY VIN ON 05/25/18 BUT I WAS NOT INFORMED UNTIL 06/15/18. ON 06/15/18 I WAS TOLD TO STOP DRIVING THE VEHICLE AND HAVE IT TOWED TO THE DEALERSHIP IMMEDIATELY. THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE OR WHEN MY VEHICLE WILL BE RETURNED TO ME.
Mfg Campaign: 11104612
Recall Date: Jun 28, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
2018 ATLAS SEL, EQUIPPED WITH AUTONOMOUS BREAKING TO "PREVENT" COLLISIONS. WHEN VEHICLES TRAVEL DOWN AN INCLINE LIKE A DRIVEWAY, THE EMERGENCY BREAKING FEATURE WILL UNEXPECTEDLY ENGAGED, CAUSING THE VEHICLE TO COME TO A COMPLETE AND SUDDEN STOP. WHEN THIS OCCURS, I HAVE NO CONTROL OVER THE CONTINUED MOVEMENT OF THE VEHICLE. I AM REQUIRED TO CHANGE GEARS AND/OR RESTART THE VEHICLE IN ORDER TO MOVE THE VEHICLE AGAIN. THIS POSES A EXTREME SAFETY ISSUE AS THE VEHICLE WILL SHUT DOWN WHEN YOU ARE ATTEMPTING TO PULL OUT OF A PRIVATE DRIVE AND ON TO A ACTIVE ROADWAY, INCREASING THE RISK OF A SIDE ON VEHICLE COLLISION. ISSUE WAS REPORTED TO VW SERVICE DEPARTMENT. SERVICE MANAGER WAS ABLE TO DUPLICATE THE ISSUE. SERVICE MANAGER ALSO TESTED ANOTHER VW ATLAS ON THE SALE LOT WITH THE SAME FEATURE. STRIVE MANAGER REPORTED THAT THE SAME ISSUE OCCURRED WITH THE OTHER ATLAS AS WELL. SERVICE DEPARTMENT WAS UNABLE TO CORRECT THE ISSUE, REPORTING THE VEHICLE IS "OPERATING AS DESIGNED." ISSUE WAS REPORTED TO VOLKSWAGEN. AFTER A THREE WEEK PERIOD, VOLKSWAGEN REPORTED THAT THEY WERE DECLINING TO TAKE FURTHER ACTION ON THE ISSUE, STATING THE VEHICLE WAS 'OPERATING AS DESIGNED." THIS ISSUE POSES A MAJOR SAFETY ISSUE NO ONLY TO THE DRIVER AND OCCUPANTS OF THE VEHICLE, BUT TO OTHER MOTORISTS ON THE ROAD. VOLKSWAGEN HAS BEEN GIVEN NOTICE OF THE ISSUE AND REFUSES TO ACKNOWLEDGE OF TAKE ACTION.
Corrective Action:
2018 ATLAS SEL, EQUIPPED WITH AUTONOMOUS BREAKING TO "PREVENT" COLLISIONS. WHEN VEHICLES TRAVEL DOWN AN INCLINE LIKE A DRIVEWAY, THE EMERGENCY BREAKING FEATURE WILL UNEXPECTEDLY ENGAGED, CAUSING THE VEHICLE TO COME TO A COMPLETE AND SUDDEN STOP. WHEN THIS OCCURS, I HAVE NO CONTROL OVER THE CONTINUED MOVEMENT OF THE VEHICLE. I AM REQUIRED TO CHANGE GEARS AND/OR RESTART THE VEHICLE IN ORDER TO MOVE THE VEHICLE AGAIN. THIS POSES A EXTREME SAFETY ISSUE AS THE VEHICLE WILL SHUT DOWN WHEN YOU ARE ATTEMPTING TO PULL OUT OF A PRIVATE DRIVE AND ON TO A ACTIVE ROADWAY, INCREASING THE RISK OF A SIDE ON VEHICLE COLLISION. ISSUE WAS REPORTED TO VW SERVICE DEPARTMENT. SERVICE MANAGER WAS ABLE TO DUPLICATE THE ISSUE. SERVICE MANAGER ALSO TESTED ANOTHER VW ATLAS ON THE SALE LOT WITH THE SAME FEATURE. STRIVE MANAGER REPORTED THAT THE SAME ISSUE OCCURRED WITH THE OTHER ATLAS AS WELL. SERVICE DEPARTMENT WAS UNABLE TO CORRECT THE ISSUE, REPORTING THE VEHICLE IS "OPERATING AS DESIGNED." ISSUE WAS REPORTED TO VOLKSWAGEN. AFTER A THREE WEEK PERIOD, VOLKSWAGEN REPORTED THAT THEY WERE DECLINING TO TAKE FURTHER ACTION ON THE ISSUE, STATING THE VEHICLE WAS 'OPERATING AS DESIGNED." THIS ISSUE POSES A MAJOR SAFETY ISSUE NO ONLY TO THE DRIVER AND OCCUPANTS OF THE VEHICLE, BUT TO OTHER MOTORISTS ON THE ROAD. VOLKSWAGEN HAS BEEN GIVEN NOTICE OF THE ISSUE AND REFUSES TO ACKNOWLEDGE OF TAKE ACTION.
Additional Notes:
2018 ATLAS SEL, EQUIPPED WITH AUTONOMOUS BREAKING TO "PREVENT" COLLISIONS. WHEN VEHICLES TRAVEL DOWN AN INCLINE LIKE A DRIVEWAY, THE EMERGENCY BREAKING FEATURE WILL UNEXPECTEDLY ENGAGED, CAUSING THE VEHICLE TO COME TO A COMPLETE AND SUDDEN STOP. WHEN THIS OCCURS, I HAVE NO CONTROL OVER THE CONTINUED MOVEMENT OF THE VEHICLE. I AM REQUIRED TO CHANGE GEARS AND/OR RESTART THE VEHICLE IN ORDER TO MOVE THE VEHICLE AGAIN. THIS POSES A EXTREME SAFETY ISSUE AS THE VEHICLE WILL SHUT DOWN WHEN YOU ARE ATTEMPTING TO PULL OUT OF A PRIVATE DRIVE AND ON TO A ACTIVE ROADWAY, INCREASING THE RISK OF A SIDE ON VEHICLE COLLISION. ISSUE WAS REPORTED TO VW SERVICE DEPARTMENT. SERVICE MANAGER WAS ABLE TO DUPLICATE THE ISSUE. SERVICE MANAGER ALSO TESTED ANOTHER VW ATLAS ON THE SALE LOT WITH THE SAME FEATURE. STRIVE MANAGER REPORTED THAT THE SAME ISSUE OCCURRED WITH THE OTHER ATLAS AS WELL. SERVICE DEPARTMENT WAS UNABLE TO CORRECT THE ISSUE, REPORTING THE VEHICLE IS "OPERATING AS DESIGNED." ISSUE WAS REPORTED TO VOLKSWAGEN. AFTER A THREE WEEK PERIOD, VOLKSWAGEN REPORTED THAT THEY WERE DECLINING TO TAKE FURTHER ACTION ON THE ISSUE, STATING THE VEHICLE WAS 'OPERATING AS DESIGNED." THIS ISSUE POSES A MAJOR SAFETY ISSUE NO ONLY TO THE DRIVER AND OCCUPANTS OF THE VEHICLE, BUT TO OTHER MOTORISTS ON THE ROAD. VOLKSWAGEN HAS BEEN GIVEN NOTICE OF THE ISSUE AND REFUSES TO ACKNOWLEDGE OF TAKE ACTION.
Mfg Campaign: 11104222
Recall Date: Jun 27, 2018
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
ON MULTIPLE OCCASIONS OUR 2018 VW ATLAS HAS HAD ITS EMERGENCY BRAKING FEATURE ENGAGE IN AN UNEXPECTED AND DANGEROUS WAY. SPECIFICALLY, DURING URBAN DRIVING WHEN HAVING TO TRAVERSE THE NORMAL DIP FROM DRIVEWAY TO STREET, ACROSS A GUTTER OR OTHER LOW POINT, THE EMERGENCY BRAKING SYSTEM ABRUPTLY HALTS THE VEHICLE AND DISABLES MOVEMENT. WHEN THIS OCCURS IT IS EXTREMELY JARRING AND SHUTS DOWN NORMAL OPERATION, REQUIRING SOME SORT OF GEAR CHANGE OR RESTART. IT OCCURS MORE FREQUENTLY WHEN ACCELERATING FASTER OVER THE DIP RESULTING IN A MORE BUMPY MOVEMENT. IT IS A MAJOR PROBLEM WHEN YOU'RE ATTEMPTING TO TURN INTO MOVING TRAFFIC QUICKLY. IT LEAVES THE VEHICLE AND PASSENGERS ESPECIALLY VULNERABLE AS WE'RE PERPENDICULAR TO ONCOMING TRAFFIC. AS A MOTHER OF 3 SMALL CHILDREN IN CAR SEATS, I AM EXTREMELY CONCERNED.
Corrective Action:
ON MULTIPLE OCCASIONS OUR 2018 VW ATLAS HAS HAD ITS EMERGENCY BRAKING FEATURE ENGAGE IN AN UNEXPECTED AND DANGEROUS WAY. SPECIFICALLY, DURING URBAN DRIVING WHEN HAVING TO TRAVERSE THE NORMAL DIP FROM DRIVEWAY TO STREET, ACROSS A GUTTER OR OTHER LOW POINT, THE EMERGENCY BRAKING SYSTEM ABRUPTLY HALTS THE VEHICLE AND DISABLES MOVEMENT. WHEN THIS OCCURS IT IS EXTREMELY JARRING AND SHUTS DOWN NORMAL OPERATION, REQUIRING SOME SORT OF GEAR CHANGE OR RESTART. IT OCCURS MORE FREQUENTLY WHEN ACCELERATING FASTER OVER THE DIP RESULTING IN A MORE BUMPY MOVEMENT. IT IS A MAJOR PROBLEM WHEN YOU'RE ATTEMPTING TO TURN INTO MOVING TRAFFIC QUICKLY. IT LEAVES THE VEHICLE AND PASSENGERS ESPECIALLY VULNERABLE AS WE'RE PERPENDICULAR TO ONCOMING TRAFFIC. AS A MOTHER OF 3 SMALL CHILDREN IN CAR SEATS, I AM EXTREMELY CONCERNED.
Additional Notes:
ON MULTIPLE OCCASIONS OUR 2018 VW ATLAS HAS HAD ITS EMERGENCY BRAKING FEATURE ENGAGE IN AN UNEXPECTED AND DANGEROUS WAY. SPECIFICALLY, DURING URBAN DRIVING WHEN HAVING TO TRAVERSE THE NORMAL DIP FROM DRIVEWAY TO STREET, ACROSS A GUTTER OR OTHER LOW POINT, THE EMERGENCY BRAKING SYSTEM ABRUPTLY HALTS THE VEHICLE AND DISABLES MOVEMENT. WHEN THIS OCCURS IT IS EXTREMELY JARRING AND SHUTS DOWN NORMAL OPERATION, REQUIRING SOME SORT OF GEAR CHANGE OR RESTART. IT OCCURS MORE FREQUENTLY WHEN ACCELERATING FASTER OVER THE DIP RESULTING IN A MORE BUMPY MOVEMENT. IT IS A MAJOR PROBLEM WHEN YOU'RE ATTEMPTING TO TURN INTO MOVING TRAFFIC QUICKLY. IT LEAVES THE VEHICLE AND PASSENGERS ESPECIALLY VULNERABLE AS WE'RE PERPENDICULAR TO ONCOMING TRAFFIC. AS A MOTHER OF 3 SMALL CHILDREN IN CAR SEATS, I AM EXTREMELY CONCERNED.
Mfg Campaign: 11103365
Recall Date: Jun 22, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VW CALLED TO INFORM ME A THE SAFETY RECALL. THE FIRST PERSON I SPOKE WITH AT THE DEALERSHIP SAID MY CAR WAS NOT AFFECTED. THE SECOND PERSON AT THE DEALERSHIP STATED MY CAR WAS AFFECTED. WHEN I RUN MY NUMBER IN THE WEBSITE SEARCH IT DOES NOT SHOW A RECALL. THIS IS DANGEROUS. IF I WAS NOT SUPPOSE TO DRIVE MY CAR DUE TO THIS RECALL FIX YOUR SEARCH SITE. IT IS MISLEADING.
Corrective Action:
VW CALLED TO INFORM ME A THE SAFETY RECALL. THE FIRST PERSON I SPOKE WITH AT THE DEALERSHIP SAID MY CAR WAS NOT AFFECTED. THE SECOND PERSON AT THE DEALERSHIP STATED MY CAR WAS AFFECTED. WHEN I RUN MY NUMBER IN THE WEBSITE SEARCH IT DOES NOT SHOW A RECALL. THIS IS DANGEROUS. IF I WAS NOT SUPPOSE TO DRIVE MY CAR DUE TO THIS RECALL FIX YOUR SEARCH SITE. IT IS MISLEADING.
Additional Notes:
VW CALLED TO INFORM ME A THE SAFETY RECALL. THE FIRST PERSON I SPOKE WITH AT THE DEALERSHIP SAID MY CAR WAS NOT AFFECTED. THE SECOND PERSON AT THE DEALERSHIP STATED MY CAR WAS AFFECTED. WHEN I RUN MY NUMBER IN THE WEBSITE SEARCH IT DOES NOT SHOW A RECALL. THIS IS DANGEROUS. IF I WAS NOT SUPPOSE TO DRIVE MY CAR DUE TO THIS RECALL FIX YOUR SEARCH SITE. IT IS MISLEADING.
Mfg Campaign: 11102928
Recall Date: Jun 21, 2018
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