Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 TAOS vehicles. The fuel delivery pump may break, which could cause a sudden engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20DV
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 TAOS vehicles equipped with all-wheel drive. The engine control unit (ECU) software may cause a stall when coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24iL
Recall Date: Sep 14, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Golf GTI, Jetta GLI, Jetta NF, Arteon FL, Tiguan LWB, 2022 Taos, Jetta PA, Tiguan PA, 2021-2022 Atlas Cross Sport, and Atlas FL vehicles. The manufacturing process of the eMMC memory module in the infotainment system may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 91DV
Recall Date: Jul 20, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Tiguan, Taos, and 2021 Tiguan long wheel base (LWB) vehicles. A second notice will be sent once remedy parts become available. The left or right rear suspension knuckles may corrode, crack, and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 42L8
Recall Date: Mar 23, 2022
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Taos vehicles. The underhood fuel supply quick-connector may detach from the fuel supply line causing a fuel leak in the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 20DB
Recall Date: Aug 20, 2021
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022 Taos vehicles equipped with all-wheel drive. The engine control unit (ECU) software may cause a stall when coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24HH
Recall Date: Aug 6, 2021
Consumer Complaints
398 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Corrective Action:
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Additional Notes:
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Mfg Campaign: 11593708
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Corrective Action:
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Additional Notes:
In April 2024, the VW Taos leaked coolant due to a faulty gasket. Upon being fixed, an EPC light came on and leaked oil. This caused us to have it towed to the dealership for repairs to the oil cap lining. After the car was returned, the light was cleared and no longer leaked oil. In May 2024, the EPC light reappeared and cause a significant reduction when accelerating at 50 mph. When the light came on the vehicle had errors stating that the max rpms are exceeded and the car reduced power. We took the car to VW State College who was unable to find an issue with the car and cleared the light. We were able to drive the vehicle at slow speeds back to Moon Township for diagnostic and testing. The vehicle has remained with VW since late may and as of 6/11/2024, Volkswagen is unable to determine the cause of the EPC light. The second time the EPC light came on, the car stalled out at an intersection causing significant injury risk to the occupants. VW Moon Township has performed the investigations and VW State College was unable to diagnose the EPC light cause. The EPC light did not appear prior to the initial coolant leak.
Mfg Campaign: 11593708
Recall Date: Jun 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Volkswagen Taos. The contact stated that while the vehicle was parked, his daughter attempted to start the vehicle; however, the vehicle failed to respond as intended. No warning lights were illuminated. The contact stated that the battery was replaced; however, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed, and the contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2022 Volkswagen Taos. The contact stated that while the vehicle was parked, his daughter attempted to start the vehicle; however, the vehicle failed to respond as intended. No warning lights were illuminated. The contact stated that the battery was replaced; however, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed, and the contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2022 Volkswagen Taos. The contact stated that while the vehicle was parked, his daughter attempted to start the vehicle; however, the vehicle failed to respond as intended. No warning lights were illuminated. The contact stated that the battery was replaced; however, the failure persisted. The vehicle was towed to an independent mechanic where it was diagnosed, and the contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.
Mfg Campaign: 11593551
Recall Date: Jun 10, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Corrective Action:
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Additional Notes:
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Mfg Campaign: 11590884
Recall Date: May 27, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Corrective Action:
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Additional Notes:
From the start, car regularly needed coolant topped off. Dealer said there was no issue. At 68,000 miles other mechanic noticed a major oil leak. Took it to dealer and needed cylinder head gasket replaced. Apparently there are many many people with a similar issue. I however did not discover it until I was out of warranty. They should not be getting away with this. This is a near $4,000 repair I have to come with out of pocket (plus interest) which is due to manufacturing defect and not simple wear and tear.
Mfg Campaign: 11590884
Recall Date: May 27, 2024
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Hi
Corrective Action:
Hi
Additional Notes:
Hi
Mfg Campaign: 11586975
Recall Date: May 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Hi
Corrective Action:
Hi
Additional Notes:
Hi
Mfg Campaign: 11586975
Recall Date: May 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Hi
Corrective Action:
Hi
Additional Notes:
Hi
Mfg Campaign: 11586975
Recall Date: May 4, 2024
Volkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11586708
Recall Date: May 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11586708
Recall Date: May 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
2022, Volkswagen Taos VIN: [XXX] Dealer Servicing:Nailey Volkswagen, 1550 Mansell Road, Alpharetta, GA 3009 We have owned this vehicle since [XXX]/2022 and I’m starting to regret buying it. We have had a ton of random things gone wrong with this vehicle, like Fluids Leak, Faulty Cylinder Head Gasket, Coolant Leak, Check Engine Light ON doesn’t function sometimes. This Car stayed with Dealer Service Center more than in my drive way. We are completely fed up with this car., and we are totally concerned and scared as my son drives this car., with all the mechanical issues I am seeing, it’s really getting worried of his security with this car. Overall, the car was with the DEALER is 7+ Months in the last 21 Months I own this car. I’m super annoyed with this whole situation. Today I dropped it off again, after receiving the car just 5 days ago from OIL CHANGE and I see Check Engine Light ON…. Dealer don’t have LOANER CAR to support my son job and his classes during summer. Moreover, I am not comfortable taking the car back… you guys rather buy this back… or get a more stable model for my son…. We cannot accept this car anymore…. WE DON’T FEEL SAFE FOR MY SON TO DRIVE THIS CAR., Appreciate your immediate attention into this for resolution… if not I need to find other ways going legal with this issue to US Government, BBB and so on… INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11586708
Recall Date: May 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Leaking head gasket, vehicle had 25,000 miles on the engine
Corrective Action:
Leaking head gasket, vehicle had 25,000 miles on the engine
Additional Notes:
Leaking head gasket, vehicle had 25,000 miles on the engine
Mfg Campaign: 11586814
Recall Date: May 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11586310
Recall Date: May 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car has 11,144. Took it in for coolant issues had NY State Inspection done. Was told rear brakes and rotors needed to be replaced at the cost of1000.00 dollars. I need to check fronts in 6 months. I use the car mostly to see my daughter and granddaughter in Ct. mostly highway driving. I went on line and found a lot of customers are having the same problem. This is my third VW LEASE I never had a problem with brakes. I was upset that this is a problem for a lot of people. I also have a check engine check coolant problem. This will be the sixth time I am bringing the car in. They are keeping my car with no loaner for a week to replace the head gasket. I have a baby shower on Long Island for my niece and will have to pay hundreds of dollars for a rental or Uber. I am disabled and live on a thousand dollars a month.
Corrective Action:
Car has 11,144. Took it in for coolant issues had NY State Inspection done. Was told rear brakes and rotors needed to be replaced at the cost of1000.00 dollars. I need to check fronts in 6 months. I use the car mostly to see my daughter and granddaughter in Ct. mostly highway driving. I went on line and found a lot of customers are having the same problem. This is my third VW LEASE I never had a problem with brakes. I was upset that this is a problem for a lot of people. I also have a check engine check coolant problem. This will be the sixth time I am bringing the car in. They are keeping my car with no loaner for a week to replace the head gasket. I have a baby shower on Long Island for my niece and will have to pay hundreds of dollars for a rental or Uber. I am disabled and live on a thousand dollars a month.
Additional Notes:
Car has 11,144. Took it in for coolant issues had NY State Inspection done. Was told rear brakes and rotors needed to be replaced at the cost of1000.00 dollars. I need to check fronts in 6 months. I use the car mostly to see my daughter and granddaughter in Ct. mostly highway driving. I went on line and found a lot of customers are having the same problem. This is my third VW LEASE I never had a problem with brakes. I was upset that this is a problem for a lot of people. I also have a check engine check coolant problem. This will be the sixth time I am bringing the car in. They are keeping my car with no loaner for a week to replace the head gasket. I have a baby shower on Long Island for my niece and will have to pay hundreds of dollars for a rental or Uber. I am disabled and live on a thousand dollars a month.
Mfg Campaign: 11584941
Recall Date: Apr 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine stalled while operating the vehicle. Engine would not start after stalling. Vehicle had to be towed.
Corrective Action:
Engine stalled while operating the vehicle. Engine would not start after stalling. Vehicle had to be towed.
Additional Notes:
Engine stalled while operating the vehicle. Engine would not start after stalling. Vehicle had to be towed.
Mfg Campaign: 11584521
Recall Date: Apr 22, 2024
Volkswagen Group Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 30-40 MPH, the Electronic Power Control (EPC) warning light illuminated, and the vehicle was sputtering while driving. The contact was able to drive to the residence. The contact stated that upon scanning the vehicle with a scanner, diagnostic codes indicating an EPC and throttle body failure were retrieved. Additionally, the scanner retrieved the recall alert of NHTSA Campaign Number: 23V214000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,382.
Corrective Action:
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 30-40 MPH, the Electronic Power Control (EPC) warning light illuminated, and the vehicle was sputtering while driving. The contact was able to drive to the residence. The contact stated that upon scanning the vehicle with a scanner, diagnostic codes indicating an EPC and throttle body failure were retrieved. Additionally, the scanner retrieved the recall alert of NHTSA Campaign Number: 23V214000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,382.
Additional Notes:
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 30-40 MPH, the Electronic Power Control (EPC) warning light illuminated, and the vehicle was sputtering while driving. The contact was able to drive to the residence. The contact stated that upon scanning the vehicle with a scanner, diagnostic codes indicating an EPC and throttle body failure were retrieved. Additionally, the scanner retrieved the recall alert of NHTSA Campaign Number: 23V214000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,382.
Mfg Campaign: 11583080
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 30-40 MPH, the Electronic Power Control (EPC) warning light illuminated, and the vehicle was sputtering while driving. The contact was able to drive to the residence. The contact stated that upon scanning the vehicle with a scanner, diagnostic codes indicating an EPC and throttle body failure were retrieved. Additionally, the scanner retrieved the recall alert of NHTSA Campaign Number: 23V214000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,382.
Corrective Action:
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 30-40 MPH, the Electronic Power Control (EPC) warning light illuminated, and the vehicle was sputtering while driving. The contact was able to drive to the residence. The contact stated that upon scanning the vehicle with a scanner, diagnostic codes indicating an EPC and throttle body failure were retrieved. Additionally, the scanner retrieved the recall alert of NHTSA Campaign Number: 23V214000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,382.
Additional Notes:
The contact owns a 2022 Volkswagen Taos. The contact stated while driving 30-40 MPH, the Electronic Power Control (EPC) warning light illuminated, and the vehicle was sputtering while driving. The contact was able to drive to the residence. The contact stated that upon scanning the vehicle with a scanner, diagnostic codes indicating an EPC and throttle body failure were retrieved. Additionally, the scanner retrieved the recall alert of NHTSA Campaign Number: 23V214000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 52,382.
Mfg Campaign: 11583080
Recall Date: Apr 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Rear brakes wore so rapidly they were deemed unsafe for driving by state inspection, down to under 2mm in a year. Volkswagen knew it was an issue and extended the warranty, but put such limitations on when they would cover the warranty they caused customers to drive on unsafe rear brakes before they would consider coverage.
Corrective Action:
Rear brakes wore so rapidly they were deemed unsafe for driving by state inspection, down to under 2mm in a year. Volkswagen knew it was an issue and extended the warranty, but put such limitations on when they would cover the warranty they caused customers to drive on unsafe rear brakes before they would consider coverage.
Additional Notes:
Rear brakes wore so rapidly they were deemed unsafe for driving by state inspection, down to under 2mm in a year. Volkswagen knew it was an issue and extended the warranty, but put such limitations on when they would cover the warranty they caused customers to drive on unsafe rear brakes before they would consider coverage.
Mfg Campaign: 11579507
Recall Date: Mar 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Uneven wearing on the rear brake pads from rear passenger to rear driver side brake pads ending up with a faulty caliper. Still in possession of faulty caliper.
Corrective Action:
Uneven wearing on the rear brake pads from rear passenger to rear driver side brake pads ending up with a faulty caliper. Still in possession of faulty caliper.
Additional Notes:
Uneven wearing on the rear brake pads from rear passenger to rear driver side brake pads ending up with a faulty caliper. Still in possession of faulty caliper.
Mfg Campaign: 11579221
Recall Date: Mar 25, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Had car for less than one year. Have had coolant level warning twice. First time was eight months after getting the car and the second was three months later.
Corrective Action:
Had car for less than one year. Have had coolant level warning twice. First time was eight months after getting the car and the second was three months later.
Additional Notes:
Had car for less than one year. Have had coolant level warning twice. First time was eight months after getting the car and the second was three months later.
Mfg Campaign: 11579097
Recall Date: Mar 23, 2024
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