Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
General Motors, Llc
Safety Issue:
General Motors LLC (GM) is recalling certain 2021-2024 Cadillac Escalade and Escalade ESV, Chevrolet Silverado 1500, Suburban, and Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles equipped with a 6.2L V8 gas engine. The connecting rod and/or crankshaft engine components may have manufacturing defects that can lead to engine damage and engine failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-888-275-9171) or go to www.nhtsa.gov.
Mfg Campaign: N252494000
Recall Date: Apr 24, 2025
Oem Systems, Llc
Safety Issue:
OEM Systems, LLC (OEM) is recalling certain 2024 Chevrolet Silverado vehicles. The rear bumper mounting bracket may not be sufficient for towing, which can allow the towed trailer to detach from the vehicle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Date: Aug 21, 2024
Consumer Complaints
220 ComplaintsGeneral Motors, Llc
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that after the vehicle was serviced at the local dealer for a manufacturer software update the vehicle's display console began to experience failures causing several safety features to become inoperable. Later, while driving in reverse the vehicle crashed into the pole. During the incident, the collision avoidance feature to alert the driver was not activated. The contact indicated that as the vehicle drove closer to the pole the driver's seat did not vibrate, the audible alarm was not active and the warning message was not displayed to alert the driver of an impending crash into the pole. During the crash, the contact experienced an injured back that did not require medical attention at the time. No police report was filed and the vehicle was driven from the scene. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 10,500.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that after the vehicle was serviced at the local dealer for a manufacturer software update the vehicle's display console began to experience failures causing several safety features to become inoperable. Later, while driving in reverse the vehicle crashed into the pole. During the incident, the collision avoidance feature to alert the driver was not activated. The contact indicated that as the vehicle drove closer to the pole the driver's seat did not vibrate, the audible alarm was not active and the warning message was not displayed to alert the driver of an impending crash into the pole. During the crash, the contact experienced an injured back that did not require medical attention at the time. No police report was filed and the vehicle was driven from the scene. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 10,500.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that after the vehicle was serviced at the local dealer for a manufacturer software update the vehicle's display console began to experience failures causing several safety features to become inoperable. Later, while driving in reverse the vehicle crashed into the pole. During the incident, the collision avoidance feature to alert the driver was not activated. The contact indicated that as the vehicle drove closer to the pole the driver's seat did not vibrate, the audible alarm was not active and the warning message was not displayed to alert the driver of an impending crash into the pole. During the crash, the contact experienced an injured back that did not require medical attention at the time. No police report was filed and the vehicle was driven from the scene. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 10,500.
Mfg Campaign: 11637630
Recall Date: Jan 22, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while the transmission was shifting gear, there was a hesitation before properly shifting gear. The contact stated that while stopped at a stop light and then attempting to accelerate while making a left turn at approximately 15 MPH, the accelerator pedal was depressed however, the vehicle failed to accelerate immediately but then suddenly surged forward. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact had restarted the vehicle and drove the vehicle a short distance to the residence. The vehicle was towed to the dealer who diagnosed that the transmission valve had failed, and the valve body needed to be replaced. The vehicle had not been repaired due to the manufacturer taking an extensive amount of time to provide the parts. The manufacturer was made aware of the failure. The failure mileage was 7,485.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while the transmission was shifting gear, there was a hesitation before properly shifting gear. The contact stated that while stopped at a stop light and then attempting to accelerate while making a left turn at approximately 15 MPH, the accelerator pedal was depressed however, the vehicle failed to accelerate immediately but then suddenly surged forward. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact had restarted the vehicle and drove the vehicle a short distance to the residence. The vehicle was towed to the dealer who diagnosed that the transmission valve had failed, and the valve body needed to be replaced. The vehicle had not been repaired due to the manufacturer taking an extensive amount of time to provide the parts. The manufacturer was made aware of the failure. The failure mileage was 7,485.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while the transmission was shifting gear, there was a hesitation before properly shifting gear. The contact stated that while stopped at a stop light and then attempting to accelerate while making a left turn at approximately 15 MPH, the accelerator pedal was depressed however, the vehicle failed to accelerate immediately but then suddenly surged forward. The check engine warning light was illuminated, and the vehicle went into LIMP Mode. The contact had restarted the vehicle and drove the vehicle a short distance to the residence. The vehicle was towed to the dealer who diagnosed that the transmission valve had failed, and the valve body needed to be replaced. The vehicle had not been repaired due to the manufacturer taking an extensive amount of time to provide the parts. The manufacturer was made aware of the failure. The failure mileage was 7,485.
Mfg Campaign: 11637273
Recall Date: Jan 21, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I purchased a new 2024 Chevrolet Silverado 1500 4wd in May 2024 from a Chevrolet Dealer in East Tennessee, after having the truck for 5 months, it started experiencing a transmission "shutter / vibration" at higher speeds, it has also experienced a transmission "hard downshift" at times... a month later at only 4914 miles, it was dropped off at the chevrolet dealership here in my home state of Alabama for its first oil change and for them to check what is going on with the transmission, after the truck being there for 3 weeks, we were told that the transmission needed to come out for repairs, we advised the dealership and several GM representatives that we wanted a brand new transmission put in the truck that is brand new to start with, GM has refused and stated that they were going just rebuild the transmission.... we told them "No" and that we had bought a brand new truck, therefore it should have a new transmission, not a rebuilt one in a brand new truck with less than 5000 miles on it.... the truck has been out of our possession starting into its 3rd month being gone for repairs, not only is this a huge inconvenience for us, but its also a huge safety issue because we do occasionally pull trailers with this truck... General Motors has flat refused any help to our satisfaction with this transmission issue and has just pretty just blown us off and told us "No" when we have approached them with any kind of remedies for this situation, its pretty bad when a company that has taken a government bailout a few years ago, hasnt learned anything from their past mistakes and now think theyre untouchable.... it also pretty bad when you spend in excess of $60,000 for a pickup truck that you dont even have in your possession because of defective manufacturing.... yes, it is a safety issue even more because my family is sometimes using this truck and may not always react the same way that I would if something happened going down the road.... it needs a recall on these trucks
Corrective Action:
I purchased a new 2024 Chevrolet Silverado 1500 4wd in May 2024 from a Chevrolet Dealer in East Tennessee, after having the truck for 5 months, it started experiencing a transmission "shutter / vibration" at higher speeds, it has also experienced a transmission "hard downshift" at times... a month later at only 4914 miles, it was dropped off at the chevrolet dealership here in my home state of Alabama for its first oil change and for them to check what is going on with the transmission, after the truck being there for 3 weeks, we were told that the transmission needed to come out for repairs, we advised the dealership and several GM representatives that we wanted a brand new transmission put in the truck that is brand new to start with, GM has refused and stated that they were going just rebuild the transmission.... we told them "No" and that we had bought a brand new truck, therefore it should have a new transmission, not a rebuilt one in a brand new truck with less than 5000 miles on it.... the truck has been out of our possession starting into its 3rd month being gone for repairs, not only is this a huge inconvenience for us, but its also a huge safety issue because we do occasionally pull trailers with this truck... General Motors has flat refused any help to our satisfaction with this transmission issue and has just pretty just blown us off and told us "No" when we have approached them with any kind of remedies for this situation, its pretty bad when a company that has taken a government bailout a few years ago, hasnt learned anything from their past mistakes and now think theyre untouchable.... it also pretty bad when you spend in excess of $60,000 for a pickup truck that you dont even have in your possession because of defective manufacturing.... yes, it is a safety issue even more because my family is sometimes using this truck and may not always react the same way that I would if something happened going down the road.... it needs a recall on these trucks
Additional Notes:
I purchased a new 2024 Chevrolet Silverado 1500 4wd in May 2024 from a Chevrolet Dealer in East Tennessee, after having the truck for 5 months, it started experiencing a transmission "shutter / vibration" at higher speeds, it has also experienced a transmission "hard downshift" at times... a month later at only 4914 miles, it was dropped off at the chevrolet dealership here in my home state of Alabama for its first oil change and for them to check what is going on with the transmission, after the truck being there for 3 weeks, we were told that the transmission needed to come out for repairs, we advised the dealership and several GM representatives that we wanted a brand new transmission put in the truck that is brand new to start with, GM has refused and stated that they were going just rebuild the transmission.... we told them "No" and that we had bought a brand new truck, therefore it should have a new transmission, not a rebuilt one in a brand new truck with less than 5000 miles on it.... the truck has been out of our possession starting into its 3rd month being gone for repairs, not only is this a huge inconvenience for us, but its also a huge safety issue because we do occasionally pull trailers with this truck... General Motors has flat refused any help to our satisfaction with this transmission issue and has just pretty just blown us off and told us "No" when we have approached them with any kind of remedies for this situation, its pretty bad when a company that has taken a government bailout a few years ago, hasnt learned anything from their past mistakes and now think theyre untouchable.... it also pretty bad when you spend in excess of $60,000 for a pickup truck that you dont even have in your possession because of defective manufacturing.... yes, it is a safety issue even more because my family is sometimes using this truck and may not always react the same way that I would if something happened going down the road.... it needs a recall on these trucks
Mfg Campaign: 11636993
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a new 2024 Chevrolet Silverado 1500 4wd in May 2024 from a Chevrolet Dealer in East Tennessee, after having the truck for 5 months, it started experiencing a transmission "shutter / vibration" at higher speeds, it has also experienced a transmission "hard downshift" at times... a month later at only 4914 miles, it was dropped off at the chevrolet dealership here in my home state of Alabama for its first oil change and for them to check what is going on with the transmission, after the truck being there for 3 weeks, we were told that the transmission needed to come out for repairs, we advised the dealership and several GM representatives that we wanted a brand new transmission put in the truck that is brand new to start with, GM has refused and stated that they were going just rebuild the transmission.... we told them "No" and that we had bought a brand new truck, therefore it should have a new transmission, not a rebuilt one in a brand new truck with less than 5000 miles on it.... the truck has been out of our possession starting into its 3rd month being gone for repairs, not only is this a huge inconvenience for us, but its also a huge safety issue because we do occasionally pull trailers with this truck... General Motors has flat refused any help to our satisfaction with this transmission issue and has just pretty just blown us off and told us "No" when we have approached them with any kind of remedies for this situation, its pretty bad when a company that has taken a government bailout a few years ago, hasnt learned anything from their past mistakes and now think theyre untouchable.... it also pretty bad when you spend in excess of $60,000 for a pickup truck that you dont even have in your possession because of defective manufacturing.... yes, it is a safety issue even more because my family is sometimes using this truck and may not always react the same way that I would if something happened going down the road.... it needs a recall on these trucks
Corrective Action:
I purchased a new 2024 Chevrolet Silverado 1500 4wd in May 2024 from a Chevrolet Dealer in East Tennessee, after having the truck for 5 months, it started experiencing a transmission "shutter / vibration" at higher speeds, it has also experienced a transmission "hard downshift" at times... a month later at only 4914 miles, it was dropped off at the chevrolet dealership here in my home state of Alabama for its first oil change and for them to check what is going on with the transmission, after the truck being there for 3 weeks, we were told that the transmission needed to come out for repairs, we advised the dealership and several GM representatives that we wanted a brand new transmission put in the truck that is brand new to start with, GM has refused and stated that they were going just rebuild the transmission.... we told them "No" and that we had bought a brand new truck, therefore it should have a new transmission, not a rebuilt one in a brand new truck with less than 5000 miles on it.... the truck has been out of our possession starting into its 3rd month being gone for repairs, not only is this a huge inconvenience for us, but its also a huge safety issue because we do occasionally pull trailers with this truck... General Motors has flat refused any help to our satisfaction with this transmission issue and has just pretty just blown us off and told us "No" when we have approached them with any kind of remedies for this situation, its pretty bad when a company that has taken a government bailout a few years ago, hasnt learned anything from their past mistakes and now think theyre untouchable.... it also pretty bad when you spend in excess of $60,000 for a pickup truck that you dont even have in your possession because of defective manufacturing.... yes, it is a safety issue even more because my family is sometimes using this truck and may not always react the same way that I would if something happened going down the road.... it needs a recall on these trucks
Additional Notes:
I purchased a new 2024 Chevrolet Silverado 1500 4wd in May 2024 from a Chevrolet Dealer in East Tennessee, after having the truck for 5 months, it started experiencing a transmission "shutter / vibration" at higher speeds, it has also experienced a transmission "hard downshift" at times... a month later at only 4914 miles, it was dropped off at the chevrolet dealership here in my home state of Alabama for its first oil change and for them to check what is going on with the transmission, after the truck being there for 3 weeks, we were told that the transmission needed to come out for repairs, we advised the dealership and several GM representatives that we wanted a brand new transmission put in the truck that is brand new to start with, GM has refused and stated that they were going just rebuild the transmission.... we told them "No" and that we had bought a brand new truck, therefore it should have a new transmission, not a rebuilt one in a brand new truck with less than 5000 miles on it.... the truck has been out of our possession starting into its 3rd month being gone for repairs, not only is this a huge inconvenience for us, but its also a huge safety issue because we do occasionally pull trailers with this truck... General Motors has flat refused any help to our satisfaction with this transmission issue and has just pretty just blown us off and told us "No" when we have approached them with any kind of remedies for this situation, its pretty bad when a company that has taken a government bailout a few years ago, hasnt learned anything from their past mistakes and now think theyre untouchable.... it also pretty bad when you spend in excess of $60,000 for a pickup truck that you dont even have in your possession because of defective manufacturing.... yes, it is a safety issue even more because my family is sometimes using this truck and may not always react the same way that I would if something happened going down the road.... it needs a recall on these trucks
Mfg Campaign: 11636993
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I am sending this report in regards to investigation PE25001. I own a 2024 Silverado 6.2L, purchased on 8/30/24. On 12/27/24, I noticed a odd noise coming from the exhaust and took the truck to the dealership. After a week of trouble shooting, the dealership with the help of technicians from Chevrolet, discovered the crankshaft play was 3 times out of limits causing the exhaust to rattle and determined that engine would have to be replaced.
Corrective Action:
I am sending this report in regards to investigation PE25001. I own a 2024 Silverado 6.2L, purchased on 8/30/24. On 12/27/24, I noticed a odd noise coming from the exhaust and took the truck to the dealership. After a week of trouble shooting, the dealership with the help of technicians from Chevrolet, discovered the crankshaft play was 3 times out of limits causing the exhaust to rattle and determined that engine would have to be replaced.
Additional Notes:
I am sending this report in regards to investigation PE25001. I own a 2024 Silverado 6.2L, purchased on 8/30/24. On 12/27/24, I noticed a odd noise coming from the exhaust and took the truck to the dealership. After a week of trouble shooting, the dealership with the help of technicians from Chevrolet, discovered the crankshaft play was 3 times out of limits causing the exhaust to rattle and determined that engine would have to be replaced.
Mfg Campaign: 11637000
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road when the vehicle shut off and required a restart. After I was able to safely pull to the side of the road with zero power I was able to restart the vehicle after a few tries. The check engine light came on. Upon getting the code checked the CAM sensor is what shut the vehicle off. I was on a busy access road and a crash could have happened if I was not able to move out of the travel lanes.
Corrective Action:
I was driving down the road when the vehicle shut off and required a restart. After I was able to safely pull to the side of the road with zero power I was able to restart the vehicle after a few tries. The check engine light came on. Upon getting the code checked the CAM sensor is what shut the vehicle off. I was on a busy access road and a crash could have happened if I was not able to move out of the travel lanes.
Additional Notes:
I was driving down the road when the vehicle shut off and required a restart. After I was able to safely pull to the side of the road with zero power I was able to restart the vehicle after a few tries. The check engine light came on. Upon getting the code checked the CAM sensor is what shut the vehicle off. I was on a busy access road and a crash could have happened if I was not able to move out of the travel lanes.
Mfg Campaign: 11637033
Recall Date: Jan 20, 2025
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The tailgate opens while I am driving. I saw this is an issue with other Models but it has happened numerous times on my model as well. The computer system also malfunctions sporadically and the car doesn’t turn off.
Corrective Action:
The tailgate opens while I am driving. I saw this is an issue with other Models but it has happened numerous times on my model as well. The computer system also malfunctions sporadically and the car doesn’t turn off.
Additional Notes:
The tailgate opens while I am driving. I saw this is an issue with other Models but it has happened numerous times on my model as well. The computer system also malfunctions sporadically and the car doesn’t turn off.
Mfg Campaign: 11636891
Recall Date: Jan 19, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Unknowns at the moment- truck is at dealership. Dealership stated they have no codes to diagnose the issue. While traveling, most notably @35-45mph, there is a vibration, seemingly through the transmission or transfer case. You can feel it slightly through both the steering wheel and the fuel pedal, along with hearing it. I’ve taken it in several times and told there’s no issue. I will not accept the vehicle back until they are able to explain the issue and repair it. I noticed the issue around 20k miles. I recently took the vehicle to the shop with 32k miles on it as it is progressively getting worse.
Corrective Action:
Unknowns at the moment- truck is at dealership. Dealership stated they have no codes to diagnose the issue. While traveling, most notably @35-45mph, there is a vibration, seemingly through the transmission or transfer case. You can feel it slightly through both the steering wheel and the fuel pedal, along with hearing it. I’ve taken it in several times and told there’s no issue. I will not accept the vehicle back until they are able to explain the issue and repair it. I noticed the issue around 20k miles. I recently took the vehicle to the shop with 32k miles on it as it is progressively getting worse.
Additional Notes:
Unknowns at the moment- truck is at dealership. Dealership stated they have no codes to diagnose the issue. While traveling, most notably @35-45mph, there is a vibration, seemingly through the transmission or transfer case. You can feel it slightly through both the steering wheel and the fuel pedal, along with hearing it. I’ve taken it in several times and told there’s no issue. I will not accept the vehicle back until they are able to explain the issue and repair it. I noticed the issue around 20k miles. I recently took the vehicle to the shop with 32k miles on it as it is progressively getting worse.
Mfg Campaign: 11636699
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Vehicle spun a bearing in the lower part of the engine after 1147 miles of use.
Corrective Action:
Vehicle spun a bearing in the lower part of the engine after 1147 miles of use.
Additional Notes:
Vehicle spun a bearing in the lower part of the engine after 1147 miles of use.
Mfg Campaign: 11636703
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The 6.2L engine suffered lifter failure while the vehicle was in motion on the highway. This was after 5 months of ownership and only 2,800 miles on a new 2024 Silverado. The vehicle months prior to the failure emitted a chirping sound like a loose fan belt. Dealer stated it was valve noise. It got louder prior to failure. The dealer repaired the engine and replaced all 8 cylinder lifters. Now the same noise is back.
Corrective Action:
The 6.2L engine suffered lifter failure while the vehicle was in motion on the highway. This was after 5 months of ownership and only 2,800 miles on a new 2024 Silverado. The vehicle months prior to the failure emitted a chirping sound like a loose fan belt. Dealer stated it was valve noise. It got louder prior to failure. The dealer repaired the engine and replaced all 8 cylinder lifters. Now the same noise is back.
Additional Notes:
The 6.2L engine suffered lifter failure while the vehicle was in motion on the highway. This was after 5 months of ownership and only 2,800 miles on a new 2024 Silverado. The vehicle months prior to the failure emitted a chirping sound like a loose fan belt. Dealer stated it was valve noise. It got louder prior to failure. The dealer repaired the engine and replaced all 8 cylinder lifters. Now the same noise is back.
Mfg Campaign: 11636803
Recall Date: Jan 18, 2025
General Motors, Llc
Defect Description:
SERVICE BRAKES
Potential Consequences:
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Corrective Action:
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Additional Notes:
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Mfg Campaign: 11636481
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Corrective Action:
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Additional Notes:
The issue involved multiple systems, including the ABS system, brake system, and electronic stability system (ESG), along with a significant loss of braking power. These components may still be available for inspection. My safety and that of others were seriously at risk during my morning commute in the Atlanta metropolitan area. The truck lost braking capability, nearly causing a collision with the vehicle in front of me. Later, as I attempted to park, it again lost braking force, and I narrowly avoided crashing into bushes. The collision prevention system also failed to activate during these incidents. The problem was inspected and diagnosed by the dealership after being towed via roadside assistance. They confirmed that the battery caused the failures across multiple systems. This was not the first issue with the battery. About a month ago, the battery suddenly died, preventing the truck from starting. At that time, Chevrolet sent me a message stating that the battery status was critical. After recharging it, the vehicle functioned normally until this recent incident. The first symptoms of the latest issue appeared while I was stopped at a red light. The truck suddenly shut off and restarted on its own. Warning lights for the ABS system and brake system appeared on the dashboard. Once the light turned green and I started to accelerate, an ESG message appeared, followed by another message limiting the maximum speed to 43 mph. When I tried to brake to park the truck, the brakes were slow to respond, making it feel like the truck had completely lost braking power. The collision prevention system failed to activate, increasing the danger. Fortunately, my two babies were not in the truck at the time of the incident. This was an extremely frightening situation for me as a driver. The truck is only six months old, has 37,000 miles, and was purchased new. I believe many of these failures could have been prevented with proper safeguards. While I was lucky to avoid an
Mfg Campaign: 11636481
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
On 1/13/25 while driving my new vehicle and arriving at destination I placed vehicle in park for 10 mins and then left putting vehicle in reverse and transmission in reverse would not engage, rolling me into decline slope and almost crashing into home. After receiving help to push vehicle in neutral, I placed car in drive and sent to dealership. Truck seemed fine in drive. Parkway Chevrolet, Tomball, TX inspected vehicle and stated no issues. Possible torque lock but nothing showing and possibly resolved. On 1/16/25 while driving to work, I stopped at gas station for coffee, left truck running. Got back in vehicle and placed in reverse, and again truck would not engage reverse. I received another push out in neutral , placed in drive and then proceeded to return home. While I’m drive check engine light came on, and truck would not go beyond the 2nd gear. I stopped at closest light to turn around and proceed home and the vehicle began grinding gea and jerking my vehicle while in drive. I tried to turn around at a dead end road and could not reverse vehicle and called for tow to dealership. Dealership at opening 7am took in vehicle 2 nd time with my complaint and called at noon. They stated the valve body of transmission needed to be replaced. Further stating it was a faulty issue chevy was aware about but nothing showing and recalled. They said no longer using manufacturer for this transmission replacement and it would be an unknown eta for repair. This is dangerous and unacceptable as it is a new vehicle with a known faulty part.
Corrective Action:
On 1/13/25 while driving my new vehicle and arriving at destination I placed vehicle in park for 10 mins and then left putting vehicle in reverse and transmission in reverse would not engage, rolling me into decline slope and almost crashing into home. After receiving help to push vehicle in neutral, I placed car in drive and sent to dealership. Truck seemed fine in drive. Parkway Chevrolet, Tomball, TX inspected vehicle and stated no issues. Possible torque lock but nothing showing and possibly resolved. On 1/16/25 while driving to work, I stopped at gas station for coffee, left truck running. Got back in vehicle and placed in reverse, and again truck would not engage reverse. I received another push out in neutral , placed in drive and then proceeded to return home. While I’m drive check engine light came on, and truck would not go beyond the 2nd gear. I stopped at closest light to turn around and proceed home and the vehicle began grinding gea and jerking my vehicle while in drive. I tried to turn around at a dead end road and could not reverse vehicle and called for tow to dealership. Dealership at opening 7am took in vehicle 2 nd time with my complaint and called at noon. They stated the valve body of transmission needed to be replaced. Further stating it was a faulty issue chevy was aware about but nothing showing and recalled. They said no longer using manufacturer for this transmission replacement and it would be an unknown eta for repair. This is dangerous and unacceptable as it is a new vehicle with a known faulty part.
Additional Notes:
On 1/13/25 while driving my new vehicle and arriving at destination I placed vehicle in park for 10 mins and then left putting vehicle in reverse and transmission in reverse would not engage, rolling me into decline slope and almost crashing into home. After receiving help to push vehicle in neutral, I placed car in drive and sent to dealership. Truck seemed fine in drive. Parkway Chevrolet, Tomball, TX inspected vehicle and stated no issues. Possible torque lock but nothing showing and possibly resolved. On 1/16/25 while driving to work, I stopped at gas station for coffee, left truck running. Got back in vehicle and placed in reverse, and again truck would not engage reverse. I received another push out in neutral , placed in drive and then proceeded to return home. While I’m drive check engine light came on, and truck would not go beyond the 2nd gear. I stopped at closest light to turn around and proceed home and the vehicle began grinding gea and jerking my vehicle while in drive. I tried to turn around at a dead end road and could not reverse vehicle and called for tow to dealership. Dealership at opening 7am took in vehicle 2 nd time with my complaint and called at noon. They stated the valve body of transmission needed to be replaced. Further stating it was a faulty issue chevy was aware about but nothing showing and recalled. They said no longer using manufacturer for this transmission replacement and it would be an unknown eta for repair. This is dangerous and unacceptable as it is a new vehicle with a known faulty part.
Mfg Campaign: 11636547
Recall Date: Jan 17, 2025
General Motors, Llc
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Mfg Campaign: 11634578
Recall Date: Jan 7, 2025
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Corrective Action:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Additional Notes:
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated while driving 60 MPH, the vehicle began jerking and sputtering and then stalled. The engine turned over, but the vehicle failed to start. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,840.
Mfg Campaign: 11634578
Recall Date: Jan 7, 2025
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Corrective Action:
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Additional Notes:
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Mfg Campaign: 11633270
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
ENGINE
Potential Consequences:
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Corrective Action:
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Additional Notes:
Blown transmission valve body at 8000 total miles. Truck went into limp mode and will not reverse. Can not be safely driven. Has been sitting at dealership for 2 months now waiting for parts from GM. National backorder no ETA.
Mfg Campaign: 11633270
Recall Date: Dec 30, 2024
General Motors, Llc
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The automatic power running board of my vehicle has been coming loose. I took the vehicle to my dealership to get serviced. They said they tightened the bolts, and that the board is still loose. They also say there is nothing else they can do to fix the issue. This seems like a significant risk, as this component of the body of my car is at risk of coming apart further due to rattling while driving. I would like your help figuring out a safe solution.
Corrective Action:
The automatic power running board of my vehicle has been coming loose. I took the vehicle to my dealership to get serviced. They said they tightened the bolts, and that the board is still loose. They also say there is nothing else they can do to fix the issue. This seems like a significant risk, as this component of the body of my car is at risk of coming apart further due to rattling while driving. I would like your help figuring out a safe solution.
Additional Notes:
The automatic power running board of my vehicle has been coming loose. I took the vehicle to my dealership to get serviced. They said they tightened the bolts, and that the board is still loose. They also say there is nothing else they can do to fix the issue. This seems like a significant risk, as this component of the body of my car is at risk of coming apart further due to rattling while driving. I would like your help figuring out a safe solution.
Mfg Campaign: 11632635
Recall Date: Dec 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my vehicle in July 2024 brand new. I started to experience an engine shudder at about 4500 miles with the truck coasting or on the accelerator around 1500 RPMs. It first began at lower speeds around 40 mph, but now I feel it at high speeds as well. I brought my truck back to the dealership three or four times and they told me that the shudder was due to the active fuel management system in my 2.7L Turbomax engine. A different dealer said that it felt like a torque converter. There are no lights on the dashboard. The dealership I bought it from failed to try and flush the transmission fluid, only documenting that they did not feel the shudder on the receipt they gave me. However, during the test drive, they told me that they can clearly feel it. They failed to give me an explanation why there was no shudder for the first 4500 miles, and that it just started. They also stated that they had not heard of this problem yet, but said that it felt completely normal, which does not make much sense.
Corrective Action:
I purchased my vehicle in July 2024 brand new. I started to experience an engine shudder at about 4500 miles with the truck coasting or on the accelerator around 1500 RPMs. It first began at lower speeds around 40 mph, but now I feel it at high speeds as well. I brought my truck back to the dealership three or four times and they told me that the shudder was due to the active fuel management system in my 2.7L Turbomax engine. A different dealer said that it felt like a torque converter. There are no lights on the dashboard. The dealership I bought it from failed to try and flush the transmission fluid, only documenting that they did not feel the shudder on the receipt they gave me. However, during the test drive, they told me that they can clearly feel it. They failed to give me an explanation why there was no shudder for the first 4500 miles, and that it just started. They also stated that they had not heard of this problem yet, but said that it felt completely normal, which does not make much sense.
Additional Notes:
I purchased my vehicle in July 2024 brand new. I started to experience an engine shudder at about 4500 miles with the truck coasting or on the accelerator around 1500 RPMs. It first began at lower speeds around 40 mph, but now I feel it at high speeds as well. I brought my truck back to the dealership three or four times and they told me that the shudder was due to the active fuel management system in my 2.7L Turbomax engine. A different dealer said that it felt like a torque converter. There are no lights on the dashboard. The dealership I bought it from failed to try and flush the transmission fluid, only documenting that they did not feel the shudder on the receipt they gave me. However, during the test drive, they told me that they can clearly feel it. They failed to give me an explanation why there was no shudder for the first 4500 miles, and that it just started. They also stated that they had not heard of this problem yet, but said that it felt completely normal, which does not make much sense.
Mfg Campaign: 11632787
Recall Date: Dec 27, 2024
General Motors, Llc
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased my vehicle from Mak Haik Chevrolet 11711 Katy Fwy. Houston, TX 77079 on [XXX]. Approximately 4 months my Check Engine Light came on and I brought my Truck to Mak Haik Chevrolet to have it checked out. The Service Department could not figure out why the Check Engine Light had came on. They did complete the Recall N242435631 regarding a need to update the radio and serial communication firmware on my truck. On Saturday November 9th 2024, I brought my truck into Mak Haik Chevrolet for the 2nd oil change at approximately 10,000 miles, and the technician could not get the truck to go into reverse. I was given a loaner vehicle and told that they would contact me about the issue once their transmission technician could look my truck on Monday. I was contacted on Monday November 11th2024, and told that the Valve Body in the transmission was defective. Jim Cox, Service Advisor with Mak Haik Chevrolet, explained that he could not find the part, as this is a big issue with Chevrolet across the Country, and he would let me know when he has access to the part. I asked about replacing the transmission instead, and Jim explained that he could not get those in either? Mak Haik Chevrolet has had my truck since November 9th, 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Corrective Action:
I purchased my vehicle from Mak Haik Chevrolet 11711 Katy Fwy. Houston, TX 77079 on [XXX]. Approximately 4 months my Check Engine Light came on and I brought my Truck to Mak Haik Chevrolet to have it checked out. The Service Department could not figure out why the Check Engine Light had came on. They did complete the Recall N242435631 regarding a need to update the radio and serial communication firmware on my truck. On Saturday November 9th 2024, I brought my truck into Mak Haik Chevrolet for the 2nd oil change at approximately 10,000 miles, and the technician could not get the truck to go into reverse. I was given a loaner vehicle and told that they would contact me about the issue once their transmission technician could look my truck on Monday. I was contacted on Monday November 11th2024, and told that the Valve Body in the transmission was defective. Jim Cox, Service Advisor with Mak Haik Chevrolet, explained that he could not find the part, as this is a big issue with Chevrolet across the Country, and he would let me know when he has access to the part. I asked about replacing the transmission instead, and Jim explained that he could not get those in either? Mak Haik Chevrolet has had my truck since November 9th, 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Additional Notes:
I purchased my vehicle from Mak Haik Chevrolet 11711 Katy Fwy. Houston, TX 77079 on [XXX]. Approximately 4 months my Check Engine Light came on and I brought my Truck to Mak Haik Chevrolet to have it checked out. The Service Department could not figure out why the Check Engine Light had came on. They did complete the Recall N242435631 regarding a need to update the radio and serial communication firmware on my truck. On Saturday November 9th 2024, I brought my truck into Mak Haik Chevrolet for the 2nd oil change at approximately 10,000 miles, and the technician could not get the truck to go into reverse. I was given a loaner vehicle and told that they would contact me about the issue once their transmission technician could look my truck on Monday. I was contacted on Monday November 11th2024, and told that the Valve Body in the transmission was defective. Jim Cox, Service Advisor with Mak Haik Chevrolet, explained that he could not find the part, as this is a big issue with Chevrolet across the Country, and he would let me know when he has access to the part. I asked about replacing the transmission instead, and Jim explained that he could not get those in either? Mak Haik Chevrolet has had my truck since November 9th, 2024. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
Mfg Campaign: 11632472
Recall Date: Dec 26, 2024
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Edzant Price LLC
Valencia, CA • 36 yrs
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