Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: May 15, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S44
Recall Date: Jun 24, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: S37
Recall Date: May 16, 2016
Chrysler (fca Us Llc)
Safety Issue:
Chrysler Group LLC (Chrysler) is recalling certain model year 2016 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 19, 2015 to August 27, 2015. In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R53
Recall Date: Sep 24, 2015
Consumer Complaints
1.2K ComplaintsChrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY REAR DRIVERS SIDE DOOR LOCK WILL NOT MOVE BACK TO UNLOCK. THE KEY FAB, THE DOME BUTTON, NOT THE DOOR HANDLE WILL MOVE THE LOCK POSITION TO OPEN THE DOOR. I NOTICED IT AFTER I WAS DRIVING AND TURNED OFF THE CAR. IT HAPPENED AFTER THE CAR WAS STARTED AND THEN SHUT OFF AFTER DRIVING IT.
Corrective Action:
MY REAR DRIVERS SIDE DOOR LOCK WILL NOT MOVE BACK TO UNLOCK. THE KEY FAB, THE DOME BUTTON, NOT THE DOOR HANDLE WILL MOVE THE LOCK POSITION TO OPEN THE DOOR. I NOTICED IT AFTER I WAS DRIVING AND TURNED OFF THE CAR. IT HAPPENED AFTER THE CAR WAS STARTED AND THEN SHUT OFF AFTER DRIVING IT.
Additional Notes:
MY REAR DRIVERS SIDE DOOR LOCK WILL NOT MOVE BACK TO UNLOCK. THE KEY FAB, THE DOME BUTTON, NOT THE DOOR HANDLE WILL MOVE THE LOCK POSITION TO OPEN THE DOOR. I NOTICED IT AFTER I WAS DRIVING AND TURNED OFF THE CAR. IT HAPPENED AFTER THE CAR WAS STARTED AND THEN SHUT OFF AFTER DRIVING IT.
Mfg Campaign: 11299070
Recall Date: Jan 13, 2020
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WITH ECON ON, VEHICLE RUNS VERY ROUGH, SKIPS AND SHUTTERS.
Corrective Action:
WITH ECON ON, VEHICLE RUNS VERY ROUGH, SKIPS AND SHUTTERS.
Additional Notes:
WITH ECON ON, VEHICLE RUNS VERY ROUGH, SKIPS AND SHUTTERS.
Mfg Campaign: 11297971
Recall Date: Jan 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DRIVERS SIDE, PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. DOESN'T MAKE ANY DIFFERENCE IF IT IS STATIONARY, OFF OR RUNNING. IN MY OPINION, THIS IS A SAFETY ISSUE, ANYONE SITTING IN THAT POSITION REQUIRING EMERGENCY EGRESS, WOULD BE TRAPPED. I SUSPECT IT IS A BAD DOOR LOCKING SYSTEM, IT SHOULDN'T HAVE HAPPENED WITH <40K MILES.
Corrective Action:
DRIVERS SIDE, PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. DOESN'T MAKE ANY DIFFERENCE IF IT IS STATIONARY, OFF OR RUNNING. IN MY OPINION, THIS IS A SAFETY ISSUE, ANYONE SITTING IN THAT POSITION REQUIRING EMERGENCY EGRESS, WOULD BE TRAPPED. I SUSPECT IT IS A BAD DOOR LOCKING SYSTEM, IT SHOULDN'T HAVE HAPPENED WITH <40K MILES.
Additional Notes:
DRIVERS SIDE, PASSENGER SLIDING DOOR WILL NOT UNLOCK OR OPEN. DOESN'T MAKE ANY DIFFERENCE IF IT IS STATIONARY, OFF OR RUNNING. IN MY OPINION, THIS IS A SAFETY ISSUE, ANYONE SITTING IN THAT POSITION REQUIRING EMERGENCY EGRESS, WOULD BE TRAPPED. I SUSPECT IT IS A BAD DOOR LOCKING SYSTEM, IT SHOULDN'T HAVE HAPPENED WITH <40K MILES.
Mfg Campaign: 11297211
Recall Date: Jan 5, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Corrective Action:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Additional Notes:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Mfg Campaign: 11297104
Recall Date: Jan 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Corrective Action:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Additional Notes:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Mfg Campaign: 11297104
Recall Date: Jan 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Corrective Action:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Additional Notes:
WHILE DRIVING, SEVERAL DASH PANEL LIGHTS FLASHED, LOST POWER STEERING, LOST ABILITY TO INCREASE SPEED WITH GAS PEDAL. ENGINE STAYED ON BUT ONLY AT IDLE. ABLE TO GET OUT OF TRAFFIC ONTO SIDE ROAD AND STOP. TURNED KEY TO OFF AND THEN TRIED TO START CAR AGAIN. IT WORKED ON THE SECOND TRY. SEEMED TO OPERATE NORMALLY WITH ONLY THE CLOCK RESET TO 12:00AM. THIS SAME SEQUENCE HAPPENED TWICE, ABOUT A WEEK APART. NO RAIN EITHER TIME BOTH DURING DAYLIGHT.
Mfg Campaign: 11297104
Recall Date: Jan 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE REAR SLIDING DOOR BEHIND THE DRIVERS SEAT HAS BECOME STUCK IN THE LOCK POSITION OVERNIGHT. THE DOOR WILL NOT OPEN FROM OUTSIDE OR INSIDE. NOTHING CAUSED THIS TO HAPPEN SUCH AS AN ACCIDENT OR FORCIBLY CLOSING THE DOOR. AFTER GOOGLING THIS ISSUE, I'VE DISCOVERED MANY, MANY CUSTOMERS HAVE HAD THIS EXACT SAME PROBLEM AND DODGE WILL NOT ISSUE A RECALL. THIS IS DANGEROUS AND COULD BE DEADLY WITH SMALL CHILDREN IN THE REAR WHO CANNOT ESCAPE THE VAN IN CASE OF FIRE OR AN ACCIDENT.
Corrective Action:
THE REAR SLIDING DOOR BEHIND THE DRIVERS SEAT HAS BECOME STUCK IN THE LOCK POSITION OVERNIGHT. THE DOOR WILL NOT OPEN FROM OUTSIDE OR INSIDE. NOTHING CAUSED THIS TO HAPPEN SUCH AS AN ACCIDENT OR FORCIBLY CLOSING THE DOOR. AFTER GOOGLING THIS ISSUE, I'VE DISCOVERED MANY, MANY CUSTOMERS HAVE HAD THIS EXACT SAME PROBLEM AND DODGE WILL NOT ISSUE A RECALL. THIS IS DANGEROUS AND COULD BE DEADLY WITH SMALL CHILDREN IN THE REAR WHO CANNOT ESCAPE THE VAN IN CASE OF FIRE OR AN ACCIDENT.
Additional Notes:
THE REAR SLIDING DOOR BEHIND THE DRIVERS SEAT HAS BECOME STUCK IN THE LOCK POSITION OVERNIGHT. THE DOOR WILL NOT OPEN FROM OUTSIDE OR INSIDE. NOTHING CAUSED THIS TO HAPPEN SUCH AS AN ACCIDENT OR FORCIBLY CLOSING THE DOOR. AFTER GOOGLING THIS ISSUE, I'VE DISCOVERED MANY, MANY CUSTOMERS HAVE HAD THIS EXACT SAME PROBLEM AND DODGE WILL NOT ISSUE A RECALL. THIS IS DANGEROUS AND COULD BE DEADLY WITH SMALL CHILDREN IN THE REAR WHO CANNOT ESCAPE THE VAN IN CASE OF FIRE OR AN ACCIDENT.
Mfg Campaign: 11297115
Recall Date: Jan 4, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE TRAVELING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL, WINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT AS THE RATE OF SPEED INCREASED, THE VEHICLE WOULD SHIFT OUT OF GEAR AND INTO NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000(POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE TRAVELING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL, WINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT AS THE RATE OF SPEED INCREASED, THE VEHICLE WOULD SHIFT OUT OF GEAR AND INTO NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000(POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE TRAVELING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL, WINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT STATED THAT AS THE RATE OF SPEED INCREASED, THE VEHICLE WOULD SHIFT OUT OF GEAR AND INTO NEUTRAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000(POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Mfg Campaign: 11296987
Recall Date: Jan 3, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
2016 DODGE GRAND CARAVAN, DRIVER SIDE REAR SLIDING DOOR. DOOR LOCK MAKES A LOUD BUZZING SOUND WHEN IT LOCKS AUTOMATICALLY, OR USING THE FOB. IT HAPPENS WHILE DRIVING AND THE VAN HITS 15 MILES AN HOUR WITH THE AUTO LOCK, AND WHEN STOPPED USING THE LOCK BUTTON ON THE ARM REST OR WITH THE FOB. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE.
Corrective Action:
2016 DODGE GRAND CARAVAN, DRIVER SIDE REAR SLIDING DOOR. DOOR LOCK MAKES A LOUD BUZZING SOUND WHEN IT LOCKS AUTOMATICALLY, OR USING THE FOB. IT HAPPENS WHILE DRIVING AND THE VAN HITS 15 MILES AN HOUR WITH THE AUTO LOCK, AND WHEN STOPPED USING THE LOCK BUTTON ON THE ARM REST OR WITH THE FOB. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE.
Additional Notes:
2016 DODGE GRAND CARAVAN, DRIVER SIDE REAR SLIDING DOOR. DOOR LOCK MAKES A LOUD BUZZING SOUND WHEN IT LOCKS AUTOMATICALLY, OR USING THE FOB. IT HAPPENS WHILE DRIVING AND THE VAN HITS 15 MILES AN HOUR WITH THE AUTO LOCK, AND WHEN STOPPED USING THE LOCK BUTTON ON THE ARM REST OR WITH THE FOB. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE.
Mfg Campaign: 11291255
Recall Date: Dec 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
WAS SITTING AT GAS STATION WITH THE VAN AT AN IDLE. THE CHECK ENGINE LIGHT CAME ON. AFTER RUNNING DIAGNOSTICS IT WAS DETERMINED IT HAD A CYLINDER 4 MISFIRE. I HAD THE SPARK PLUG AND IGNITION COIL REPLACED AND STILL HAVE THE CYLINDER 4 MISFIRE. HAS BEEN DETERMINED THAT THE CYLINDER HEAD HAS GONE BAD AND NEEDS TO BE REPLACED. I WAS ALSO TOLD MOPAR HAS HAD PROBLEMS LIKE THIS IN THE PAST.
Corrective Action:
WAS SITTING AT GAS STATION WITH THE VAN AT AN IDLE. THE CHECK ENGINE LIGHT CAME ON. AFTER RUNNING DIAGNOSTICS IT WAS DETERMINED IT HAD A CYLINDER 4 MISFIRE. I HAD THE SPARK PLUG AND IGNITION COIL REPLACED AND STILL HAVE THE CYLINDER 4 MISFIRE. HAS BEEN DETERMINED THAT THE CYLINDER HEAD HAS GONE BAD AND NEEDS TO BE REPLACED. I WAS ALSO TOLD MOPAR HAS HAD PROBLEMS LIKE THIS IN THE PAST.
Additional Notes:
WAS SITTING AT GAS STATION WITH THE VAN AT AN IDLE. THE CHECK ENGINE LIGHT CAME ON. AFTER RUNNING DIAGNOSTICS IT WAS DETERMINED IT HAD A CYLINDER 4 MISFIRE. I HAD THE SPARK PLUG AND IGNITION COIL REPLACED AND STILL HAVE THE CYLINDER 4 MISFIRE. HAS BEEN DETERMINED THAT THE CYLINDER HEAD HAS GONE BAD AND NEEDS TO BE REPLACED. I WAS ALSO TOLD MOPAR HAS HAD PROBLEMS LIKE THIS IN THE PAST.
Mfg Campaign: 11291278
Recall Date: Dec 26, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ACTUATOR ON BOTH SLIDING DOORS HAVE BEEN A PROBLEM WITH THIS CAR. THEY BOTH HAVE BEEN STUCK WHERE THE DOOR DOES NOT CLOSE AND LOCK. ALSO THE DOOR HAS BEEN CLOSED BEFORE WHERE MY CHILD HAS BEEN ALMOST HURT DUE TO DOOR NOT OPENING BACK UP DUE TO SAFETY OPTION WITH THE DOOR. I HAVE HAD OTHER ISSUE WHERE THE THE TAILGATE DOOR DOES NOT OPEN AND CLOSE IN THE BACK IT WORK WENT WANTS TO. MOST INCIDENTS OCCURRED IN STATIONARY AND MOTOR RUNNING CASES. THE ACTUATOR LOCKING MECHANISM HAPPENS WHILE DRIVING 15 MPH. IF LOCK THE DOORS THIS OCCURS TO. HAD DEALERSHIP LOOK AT THESE ISSUE AND THEY CHARGED TO FIX ONE OF THE SIDES ALREADY. NOW THE THE OTHER SIDE IS HAPPENING. THEY WANT ALMOST A 1000.00 TO FIX. HAVE BEEN READING COMPLAINTS OF OTHER OWNERS OF THIS YEAR HAS BEEN A ISSUE WITH THIS MODEL OF CAR. NEEDS BE ADDRESSED AND FIXED OUT THE DODGE MAKER NOT THE OWNER.
Corrective Action:
THE ACTUATOR ON BOTH SLIDING DOORS HAVE BEEN A PROBLEM WITH THIS CAR. THEY BOTH HAVE BEEN STUCK WHERE THE DOOR DOES NOT CLOSE AND LOCK. ALSO THE DOOR HAS BEEN CLOSED BEFORE WHERE MY CHILD HAS BEEN ALMOST HURT DUE TO DOOR NOT OPENING BACK UP DUE TO SAFETY OPTION WITH THE DOOR. I HAVE HAD OTHER ISSUE WHERE THE THE TAILGATE DOOR DOES NOT OPEN AND CLOSE IN THE BACK IT WORK WENT WANTS TO. MOST INCIDENTS OCCURRED IN STATIONARY AND MOTOR RUNNING CASES. THE ACTUATOR LOCKING MECHANISM HAPPENS WHILE DRIVING 15 MPH. IF LOCK THE DOORS THIS OCCURS TO. HAD DEALERSHIP LOOK AT THESE ISSUE AND THEY CHARGED TO FIX ONE OF THE SIDES ALREADY. NOW THE THE OTHER SIDE IS HAPPENING. THEY WANT ALMOST A 1000.00 TO FIX. HAVE BEEN READING COMPLAINTS OF OTHER OWNERS OF THIS YEAR HAS BEEN A ISSUE WITH THIS MODEL OF CAR. NEEDS BE ADDRESSED AND FIXED OUT THE DODGE MAKER NOT THE OWNER.
Additional Notes:
THE ACTUATOR ON BOTH SLIDING DOORS HAVE BEEN A PROBLEM WITH THIS CAR. THEY BOTH HAVE BEEN STUCK WHERE THE DOOR DOES NOT CLOSE AND LOCK. ALSO THE DOOR HAS BEEN CLOSED BEFORE WHERE MY CHILD HAS BEEN ALMOST HURT DUE TO DOOR NOT OPENING BACK UP DUE TO SAFETY OPTION WITH THE DOOR. I HAVE HAD OTHER ISSUE WHERE THE THE TAILGATE DOOR DOES NOT OPEN AND CLOSE IN THE BACK IT WORK WENT WANTS TO. MOST INCIDENTS OCCURRED IN STATIONARY AND MOTOR RUNNING CASES. THE ACTUATOR LOCKING MECHANISM HAPPENS WHILE DRIVING 15 MPH. IF LOCK THE DOORS THIS OCCURS TO. HAD DEALERSHIP LOOK AT THESE ISSUE AND THEY CHARGED TO FIX ONE OF THE SIDES ALREADY. NOW THE THE OTHER SIDE IS HAPPENING. THEY WANT ALMOST A 1000.00 TO FIX. HAVE BEEN READING COMPLAINTS OF OTHER OWNERS OF THIS YEAR HAS BEEN A ISSUE WITH THIS MODEL OF CAR. NEEDS BE ADDRESSED AND FIXED OUT THE DODGE MAKER NOT THE OWNER.
Mfg Campaign: 11291163
Recall Date: Dec 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
LEFT HAND SLIDING DOOR LOCK WILL NOT UNLOCK, I CAN HERE THE LOCK TRY TO OPEN BUT DOES NOT OPEN
Corrective Action:
LEFT HAND SLIDING DOOR LOCK WILL NOT UNLOCK, I CAN HERE THE LOCK TRY TO OPEN BUT DOES NOT OPEN
Additional Notes:
LEFT HAND SLIDING DOOR LOCK WILL NOT UNLOCK, I CAN HERE THE LOCK TRY TO OPEN BUT DOES NOT OPEN
Mfg Campaign: 11290924
Recall Date: Dec 23, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2016 DODGE GRAND CARAVAN AND EVERY TIME I UNLOCK THE DOOR OR LOCK IT IT MAKES THIS LOUD BUZZING NOISE, THE DOOR WORKS FINE IT OPENS AND CLOSE. BUT WHEN USING THE UNLOCK BUTTON FROM THE KEY EVERYONE CAN HEAR THE LOAD BUZZING NOISE TOOK THE CAR TO DEALER AND THEY STATED THE PROBLEM WAS A FAULTY DOOR LOCK ACTUATOR. THEY WANT $650.00 DOLLARS TO FIX THE PROBLEM.
Corrective Action:
I HAVE A 2016 DODGE GRAND CARAVAN AND EVERY TIME I UNLOCK THE DOOR OR LOCK IT IT MAKES THIS LOUD BUZZING NOISE, THE DOOR WORKS FINE IT OPENS AND CLOSE. BUT WHEN USING THE UNLOCK BUTTON FROM THE KEY EVERYONE CAN HEAR THE LOAD BUZZING NOISE TOOK THE CAR TO DEALER AND THEY STATED THE PROBLEM WAS A FAULTY DOOR LOCK ACTUATOR. THEY WANT $650.00 DOLLARS TO FIX THE PROBLEM.
Additional Notes:
I HAVE A 2016 DODGE GRAND CARAVAN AND EVERY TIME I UNLOCK THE DOOR OR LOCK IT IT MAKES THIS LOUD BUZZING NOISE, THE DOOR WORKS FINE IT OPENS AND CLOSE. BUT WHEN USING THE UNLOCK BUTTON FROM THE KEY EVERYONE CAN HEAR THE LOAD BUZZING NOISE TOOK THE CAR TO DEALER AND THEY STATED THE PROBLEM WAS A FAULTY DOOR LOCK ACTUATOR. THEY WANT $650.00 DOLLARS TO FIX THE PROBLEM.
Mfg Campaign: 11290105
Recall Date: Dec 19, 2019
Chrysler (fca Us, Llc)
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO LOCK OR UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT (8333 RIVERS AVE, NORTH CHARLESTON, SC 29406, (843) 639-5475) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PRICE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 69,633.
Corrective Action:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO LOCK OR UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT (8333 RIVERS AVE, NORTH CHARLESTON, SC 29406, (843) 639-5475) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PRICE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 69,633.
Additional Notes:
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR FAILED TO LOCK OR UNLOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RICK HENDRICK JEEP CHRYSLER DODGE RAM FIAT (8333 RIVERS AVE, NORTH CHARLESTON, SC 29406, (843) 639-5475) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PRICE. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 69,633.
Mfg Campaign: 11289702
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BACK SLIDING DOOR HAS BEGAN MAKING A LOUD BUZZING SOUND ANYTIME I HIT THE UNLOCK BUTTON. IT IS REALLY LOUD.
Corrective Action:
BACK SLIDING DOOR HAS BEGAN MAKING A LOUD BUZZING SOUND ANYTIME I HIT THE UNLOCK BUTTON. IT IS REALLY LOUD.
Additional Notes:
BACK SLIDING DOOR HAS BEGAN MAKING A LOUD BUZZING SOUND ANYTIME I HIT THE UNLOCK BUTTON. IT IS REALLY LOUD.
Mfg Campaign: 11289752
Recall Date: Dec 17, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
DRIVING AT 65 MPH, THERE WAS A LURCH IN THE TRANSMISSION, AND THE CAR CAME TO A HALT ON THE HIGHWAY. THANKFULLY WE HAD TIME TO PULL THE VEHICLE OVER BEFORE IT STOPPED COMPLETELY. WE HAD IT TOWED TO A DODGE DEALER, WHERE WE FOUND OUT THAT THE TRANSMISSION PUMP FAILED. THIS FAILURE, NOT ONLY STOPPED THE CAR COMPLETELY, BUT HAS A REPAIR TICKET OF $5,400. THIS IS A KNOWN ISSUE FOR FCA, BUT THE PUMP FAILURE ONLY COVERS A LIMITED NUMBER OF VEHICLES. THIS PUMP FAILURE MAY BE EFFECTING MORE VEHICLES THAN INITIALLY THOUGHT.
Corrective Action:
DRIVING AT 65 MPH, THERE WAS A LURCH IN THE TRANSMISSION, AND THE CAR CAME TO A HALT ON THE HIGHWAY. THANKFULLY WE HAD TIME TO PULL THE VEHICLE OVER BEFORE IT STOPPED COMPLETELY. WE HAD IT TOWED TO A DODGE DEALER, WHERE WE FOUND OUT THAT THE TRANSMISSION PUMP FAILED. THIS FAILURE, NOT ONLY STOPPED THE CAR COMPLETELY, BUT HAS A REPAIR TICKET OF $5,400. THIS IS A KNOWN ISSUE FOR FCA, BUT THE PUMP FAILURE ONLY COVERS A LIMITED NUMBER OF VEHICLES. THIS PUMP FAILURE MAY BE EFFECTING MORE VEHICLES THAN INITIALLY THOUGHT.
Additional Notes:
DRIVING AT 65 MPH, THERE WAS A LURCH IN THE TRANSMISSION, AND THE CAR CAME TO A HALT ON THE HIGHWAY. THANKFULLY WE HAD TIME TO PULL THE VEHICLE OVER BEFORE IT STOPPED COMPLETELY. WE HAD IT TOWED TO A DODGE DEALER, WHERE WE FOUND OUT THAT THE TRANSMISSION PUMP FAILED. THIS FAILURE, NOT ONLY STOPPED THE CAR COMPLETELY, BUT HAS A REPAIR TICKET OF $5,400. THIS IS A KNOWN ISSUE FOR FCA, BUT THE PUMP FAILURE ONLY COVERS A LIMITED NUMBER OF VEHICLES. THIS PUMP FAILURE MAY BE EFFECTING MORE VEHICLES THAN INITIALLY THOUGHT.
Mfg Campaign: 11289372
Recall Date: Dec 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE LOCK ON THE BACK PASSENGER SIDE DOOR IS MALFUNCTIONING AND MAKES AN AWFUL NOISE EVERY TIME IT LOCKS OR UNLOCKS. SOMETIMES IT DOESN'T LOCK AT ALL OR WON'T UNLOCK. THIS IS VERY DANGEROUS IF GOD FORBID THE CAR IS SUBMERGED (STUCK LOCKED) OR IF A CHILD OPENS THE DOOR WHILE MOVING (STUCK UNLOCKED). THIS IS A COMMON ISSUE WITH 2016 DODGE GRAND CARAVANS IF YOU SEARCH THE INTERNET.
Corrective Action:
THE LOCK ON THE BACK PASSENGER SIDE DOOR IS MALFUNCTIONING AND MAKES AN AWFUL NOISE EVERY TIME IT LOCKS OR UNLOCKS. SOMETIMES IT DOESN'T LOCK AT ALL OR WON'T UNLOCK. THIS IS VERY DANGEROUS IF GOD FORBID THE CAR IS SUBMERGED (STUCK LOCKED) OR IF A CHILD OPENS THE DOOR WHILE MOVING (STUCK UNLOCKED). THIS IS A COMMON ISSUE WITH 2016 DODGE GRAND CARAVANS IF YOU SEARCH THE INTERNET.
Additional Notes:
THE LOCK ON THE BACK PASSENGER SIDE DOOR IS MALFUNCTIONING AND MAKES AN AWFUL NOISE EVERY TIME IT LOCKS OR UNLOCKS. SOMETIMES IT DOESN'T LOCK AT ALL OR WON'T UNLOCK. THIS IS VERY DANGEROUS IF GOD FORBID THE CAR IS SUBMERGED (STUCK LOCKED) OR IF A CHILD OPENS THE DOOR WHILE MOVING (STUCK UNLOCKED). THIS IS A COMMON ISSUE WITH 2016 DODGE GRAND CARAVANS IF YOU SEARCH THE INTERNET.
Mfg Campaign: 11289514
Recall Date: Dec 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
AT 17,000 PASSENGER REAR SLIDING DOOR LOCKING MECHANISM ACTUATOR FAILED. DOOR SUDDENLY STARTED MAKING A BUZZING NOISE WHEN ACTIVATED BY KEY FOB OR FRONT CONTROL SWITCHES. PAID DEALERSHIP OVER $1,100 TO REPLACE A $17 DOLLAR PART. NOW, AT 26,000 DRIVER'S SIDE REAR SLIDING DOOR LOCKING MECHANISM HAS FAILED WHILE DRIVING. DOOR IS LOCKED SHUT AND WILL NOT OPEN OR OPERATE. THIS IS A POTENTIAL SAFETY HAZARD AS PASSENGERS MAY BECOME TRAPPED IN VEHICLE IF OPPOSING DOOR HAPPENED TO BE BLOCKED. INTERNET BLOGS SPECIFICALLY SPEAK OF THIS CONDITION AS A COMMON OCCURRENCE. A RECALL SHOULD BE ENFORCED TO REPLACE FAULTY LOCK ACTUATOR MECHANISM, THUS REDUCING DANGER PRIOR TO NEEDLESS HARM OR DEATH.
Corrective Action:
AT 17,000 PASSENGER REAR SLIDING DOOR LOCKING MECHANISM ACTUATOR FAILED. DOOR SUDDENLY STARTED MAKING A BUZZING NOISE WHEN ACTIVATED BY KEY FOB OR FRONT CONTROL SWITCHES. PAID DEALERSHIP OVER $1,100 TO REPLACE A $17 DOLLAR PART. NOW, AT 26,000 DRIVER'S SIDE REAR SLIDING DOOR LOCKING MECHANISM HAS FAILED WHILE DRIVING. DOOR IS LOCKED SHUT AND WILL NOT OPEN OR OPERATE. THIS IS A POTENTIAL SAFETY HAZARD AS PASSENGERS MAY BECOME TRAPPED IN VEHICLE IF OPPOSING DOOR HAPPENED TO BE BLOCKED. INTERNET BLOGS SPECIFICALLY SPEAK OF THIS CONDITION AS A COMMON OCCURRENCE. A RECALL SHOULD BE ENFORCED TO REPLACE FAULTY LOCK ACTUATOR MECHANISM, THUS REDUCING DANGER PRIOR TO NEEDLESS HARM OR DEATH.
Additional Notes:
AT 17,000 PASSENGER REAR SLIDING DOOR LOCKING MECHANISM ACTUATOR FAILED. DOOR SUDDENLY STARTED MAKING A BUZZING NOISE WHEN ACTIVATED BY KEY FOB OR FRONT CONTROL SWITCHES. PAID DEALERSHIP OVER $1,100 TO REPLACE A $17 DOLLAR PART. NOW, AT 26,000 DRIVER'S SIDE REAR SLIDING DOOR LOCKING MECHANISM HAS FAILED WHILE DRIVING. DOOR IS LOCKED SHUT AND WILL NOT OPEN OR OPERATE. THIS IS A POTENTIAL SAFETY HAZARD AS PASSENGERS MAY BECOME TRAPPED IN VEHICLE IF OPPOSING DOOR HAPPENED TO BE BLOCKED. INTERNET BLOGS SPECIFICALLY SPEAK OF THIS CONDITION AS A COMMON OCCURRENCE. A RECALL SHOULD BE ENFORCED TO REPLACE FAULTY LOCK ACTUATOR MECHANISM, THUS REDUCING DANGER PRIOR TO NEEDLESS HARM OR DEATH.
Mfg Campaign: 11289042
Recall Date: Dec 14, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
DRIVER SIDE STRUT FAILED. THE STRUT MAKES A TERRIBLE SQUEAKING SOUND AS YOU DRIVE. I TOOK IT TO A MECHANIC AND HE SAID "YEP THIS IS A KNOWN ISSUE, I KNOW EXACTLY WHAT YOU ARE TALKING ABOUT". BOTH FRONT STRUTS HAVE TO BE REPLACED. WHY ISN'T THIS A WARRANTY OR RECALL ISSUE?
Corrective Action:
DRIVER SIDE STRUT FAILED. THE STRUT MAKES A TERRIBLE SQUEAKING SOUND AS YOU DRIVE. I TOOK IT TO A MECHANIC AND HE SAID "YEP THIS IS A KNOWN ISSUE, I KNOW EXACTLY WHAT YOU ARE TALKING ABOUT". BOTH FRONT STRUTS HAVE TO BE REPLACED. WHY ISN'T THIS A WARRANTY OR RECALL ISSUE?
Additional Notes:
DRIVER SIDE STRUT FAILED. THE STRUT MAKES A TERRIBLE SQUEAKING SOUND AS YOU DRIVE. I TOOK IT TO A MECHANIC AND HE SAID "YEP THIS IS A KNOWN ISSUE, I KNOW EXACTLY WHAT YOU ARE TALKING ABOUT". BOTH FRONT STRUTS HAVE TO BE REPLACED. WHY ISN'T THIS A WARRANTY OR RECALL ISSUE?
Mfg Campaign: 11288593
Recall Date: Dec 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DRIVER SIDE REAR PASSENGER DOOR LOCK WILL NOT WORK. THE LOCK ACTUATOR FAILS AND DOES NOT ENGAGE THE LOCK. THIS OCCURS AT 15 MILES PER HOUR WHEN THE DOOR IS SUPPOSED TO AUTO LOCK.
Corrective Action:
DRIVER SIDE REAR PASSENGER DOOR LOCK WILL NOT WORK. THE LOCK ACTUATOR FAILS AND DOES NOT ENGAGE THE LOCK. THIS OCCURS AT 15 MILES PER HOUR WHEN THE DOOR IS SUPPOSED TO AUTO LOCK.
Additional Notes:
DRIVER SIDE REAR PASSENGER DOOR LOCK WILL NOT WORK. THE LOCK ACTUATOR FAILS AND DOES NOT ENGAGE THE LOCK. THIS OCCURS AT 15 MILES PER HOUR WHEN THE DOOR IS SUPPOSED TO AUTO LOCK.
Mfg Campaign: 11288592
Recall Date: Dec 12, 2019
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