Complaints & Recalls
Official Safety Recalls - Important!
20 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2020 Transit vehicles. An incorrect driveshaft torsional damper service kit may have been installed, which can allow the damper shield to contact the parking brake cable, possibly resulting in parking brake failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 21S39
Recall Date: Aug 11, 2021
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Transit vehicles. This recall includes all full-size Transit vehicles previously recalled under 17V-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156" or 178" wheelbase Chassis Cab and Cut-Away bodies models. The flexible coupling connecting the transmission to the driveshaft may prematurely fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S38
Recall Date: Oct 25, 2019
New England Wheels
Safety Issue:
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Recall Date: Apr 29, 2019
Fenton Mobility Products, Inc.
Safety Issue:
Fenton Mobility Products, Inc. (Fenton Mobility) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-076
Mobility Transportation Services
Safety Issue:
Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Apr 18, 2019
Mobility Specialists, Inc.
Safety Issue:
Mobility Specialists, Inc. (Mobility Specialists) is recalling certain 2014-2017 Ford E-150 and Transit vans modified to be equipped with Ricon S-Series and K-Series wheel chair lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 18E-044
Cabot Coach Builders Inc Dba Royale
Safety Issue:
Cabot Coach Builders, Inc. DBA Royale Limousine (Royale) is recalling certain 2015-2018 Ford Transit-based mini-coaches equipped with Freedman GO-ES foldaway seats recalled under 18E-076. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 28, 2019
Vantage Mobility International, Llc
Safety Issue:
Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 26, 2019
Transitworks
Safety Issue:
TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 22, 2019
Quality Van Sales, Inc.
Safety Issue:
Quality Van Sales, Inc. (Quality Van) is recalling certain 2015-2018 Ford Transit and E-350 vehicles modified to be equipped with Freedman GO-ES Foldaway Seat back cushions. The seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.Please provide the following information:
Recall Date: Mar 18, 2019
Fenton Mobility Products, Inc.
Safety Issue:
Fenton Mobility Products, Inc. (Fenton) is recalling certain 2015-2017 Ford Transit passenger vans modified to be equipped with Ricon S & K Titanium Wheelchair Lifts. The wheelchair lift positioning input cam may fail while the lift is in use, allowing the platform to travel higher than the vehicle's floor height. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 403, "Platform Lift Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: RICON RECALL RI61396
Recall Date: Mar 6, 2019
Prime-time Specialty Vehicles
Safety Issue:
Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 1, 2019
Xl Hybrids Inc
Safety Issue:
XL Hybrids, Inc (XL) is recalling certain 2015-2018 Ford Transit vehicles modified to be equipped with XL's electric hybrid system. The cardan (universal) joint on the front driveshaft may fail, possibly causing the front driveshaft to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Feb 21, 2019
National Van Builders, Inc.
Safety Issue:
National Van Builders, Inc. (National Van) is recalling certain 2015-2018 Ford Transit vehicles equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Nov 6, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S34-S1
Recall Date: Apr 30, 2018
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2017 Ford Transit vehicles, equipped with a trailer tow module. Water can enter the tow modules and corrode the wiring causing issues such as rapidly flashing turn signals, loss of instrument panel display, an electrical short and possibly the deployment of seatbelt pretensioner.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S34
Recall Date: Oct 23, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling all 2015-2017 Transit vehicles except 156" and 178" wheelbase Chassis Cab and Cut-Away bodies. In the affected vehicles, the flexible coupling connecting the transmission to the driveshaft may prematurely fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17S15
Recall Date: Jun 26, 2017
Consumer Complaints
113 ComplaintsFord Motor Company
Defect Description:
VISIBILITY
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT STATED WHILE THE VEHICLE WAS TURNED OFF AND PARKED, THE REAR DRIVER'S SIDE WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO JIM CLICK FORD OF SAHUARITA & GREEN VALLEY (1030 W DUVAL RD, GREEN VALLEY, AZ 85614) WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THEY COULD NOT FIX THE WINDOW. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC TO HAVE THE WINDOW REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL FORD DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT STATED WHILE THE VEHICLE WAS TURNED OFF AND PARKED, THE REAR DRIVER'S SIDE WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO JIM CLICK FORD OF SAHUARITA & GREEN VALLEY (1030 W DUVAL RD, GREEN VALLEY, AZ 85614) WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THEY COULD NOT FIX THE WINDOW. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC TO HAVE THE WINDOW REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL FORD DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT STATED WHILE THE VEHICLE WAS TURNED OFF AND PARKED, THE REAR DRIVER'S SIDE WINDOW EXPLODED. THE VEHICLE WAS TAKEN TO JIM CLICK FORD OF SAHUARITA & GREEN VALLEY (1030 W DUVAL RD, GREEN VALLEY, AZ 85614) WHERE THEY INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY AND THAT THEY COULD NOT FIX THE WINDOW. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC TO HAVE THE WINDOW REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT TO THE LOCAL FORD DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Mfg Campaign: 11399092
Recall Date: Mar 4, 2021
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
DOOR HANDLES BECOME LOOSE AND MOVES TOO MUCH, VEHICLE IS STATIONARY
Corrective Action:
DOOR HANDLES BECOME LOOSE AND MOVES TOO MUCH, VEHICLE IS STATIONARY
Additional Notes:
DOOR HANDLES BECOME LOOSE AND MOVES TOO MUCH, VEHICLE IS STATIONARY
Mfg Campaign: 11387023
Recall Date: Jan 7, 2021
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSIT VAN EXPERIENCES A RESONATING VIBRATION IN THE DRIVESHAFT OR U-JOINTS JUST AS DESCRIBED IN EXISTING RECALL FOR TRANSIT VANS HOWEVER, MY VAN WAS NOT LISTED AS AFFECTED - I CONTEST AND WOULD CONSIDER IT TO BE AFFECTED. TRIES AND BRAKES HAVE BEEN CHANGED AND NOTHING CHANGED THE VIBRATIONS NOTICED AT 40-50 MILES PER HOUR. THEY SEEM TO DISSIPATE ABOVE 60 MPH. THE VIBRATIONS OR FREQUENCY SEEMS TO BE REOCCURING IN SHORT CYCLES AND MOSTLY AUDIBLE THROUGHOUT THE INTERIOR OF THE VAN. THIS HAS BEEN OCCURING SINCE ACQUIRED THE VAN AN HASN'T CHANGED IN 2 YRS.
Corrective Action:
TRANSIT VAN EXPERIENCES A RESONATING VIBRATION IN THE DRIVESHAFT OR U-JOINTS JUST AS DESCRIBED IN EXISTING RECALL FOR TRANSIT VANS HOWEVER, MY VAN WAS NOT LISTED AS AFFECTED - I CONTEST AND WOULD CONSIDER IT TO BE AFFECTED. TRIES AND BRAKES HAVE BEEN CHANGED AND NOTHING CHANGED THE VIBRATIONS NOTICED AT 40-50 MILES PER HOUR. THEY SEEM TO DISSIPATE ABOVE 60 MPH. THE VIBRATIONS OR FREQUENCY SEEMS TO BE REOCCURING IN SHORT CYCLES AND MOSTLY AUDIBLE THROUGHOUT THE INTERIOR OF THE VAN. THIS HAS BEEN OCCURING SINCE ACQUIRED THE VAN AN HASN'T CHANGED IN 2 YRS.
Additional Notes:
TRANSIT VAN EXPERIENCES A RESONATING VIBRATION IN THE DRIVESHAFT OR U-JOINTS JUST AS DESCRIBED IN EXISTING RECALL FOR TRANSIT VANS HOWEVER, MY VAN WAS NOT LISTED AS AFFECTED - I CONTEST AND WOULD CONSIDER IT TO BE AFFECTED. TRIES AND BRAKES HAVE BEEN CHANGED AND NOTHING CHANGED THE VIBRATIONS NOTICED AT 40-50 MILES PER HOUR. THEY SEEM TO DISSIPATE ABOVE 60 MPH. THE VIBRATIONS OR FREQUENCY SEEMS TO BE REOCCURING IN SHORT CYCLES AND MOSTLY AUDIBLE THROUGHOUT THE INTERIOR OF THE VAN. THIS HAS BEEN OCCURING SINCE ACQUIRED THE VAN AN HASN'T CHANGED IN 2 YRS.
Mfg Campaign: 11377407
Recall Date: Dec 1, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISIN JUMPS IN LOW GEARS AND WHEN USING CRUISE CONTROL IT ALSO JUMPS
Corrective Action:
TRANSMISIN JUMPS IN LOW GEARS AND WHEN USING CRUISE CONTROL IT ALSO JUMPS
Additional Notes:
TRANSMISIN JUMPS IN LOW GEARS AND WHEN USING CRUISE CONTROL IT ALSO JUMPS
Mfg Campaign: 11374890
Recall Date: Nov 16, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
REAR AXLE AND WHEEN CAME OFF THE VAN. THE FIVE BOLTS ALL SHEARED OFF AT THE SAME LOCATION. THEY WERE NOT LOSE AND THAT ALL BROKE EVENLY. THE AXLE THEN CAME OFF WITH THE WHEEN AND TIRE ATTACHED AND THE VAN CONTUNED TO MOVE OVER TO THE SHOLDER. THE VAN WAS MOVING AT 35 MPH AND WAS ON A HIGHWAY ON RAMP. NO SKID MARKS ON SCENE AND ALSO NO INJURYS
Corrective Action:
REAR AXLE AND WHEEN CAME OFF THE VAN. THE FIVE BOLTS ALL SHEARED OFF AT THE SAME LOCATION. THEY WERE NOT LOSE AND THAT ALL BROKE EVENLY. THE AXLE THEN CAME OFF WITH THE WHEEN AND TIRE ATTACHED AND THE VAN CONTUNED TO MOVE OVER TO THE SHOLDER. THE VAN WAS MOVING AT 35 MPH AND WAS ON A HIGHWAY ON RAMP. NO SKID MARKS ON SCENE AND ALSO NO INJURYS
Additional Notes:
REAR AXLE AND WHEEN CAME OFF THE VAN. THE FIVE BOLTS ALL SHEARED OFF AT THE SAME LOCATION. THEY WERE NOT LOSE AND THAT ALL BROKE EVENLY. THE AXLE THEN CAME OFF WITH THE WHEEN AND TIRE ATTACHED AND THE VAN CONTUNED TO MOVE OVER TO THE SHOLDER. THE VAN WAS MOVING AT 35 MPH AND WAS ON A HIGHWAY ON RAMP. NO SKID MARKS ON SCENE AND ALSO NO INJURYS
Mfg Campaign: 11363220
Recall Date: Oct 7, 2020
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE RIGHT TAIL LIGHT SEAL ISN'T WORKING, ALLOWING MOISTER IN THE LIGHT. THIS IS CORRUPTING THE WHOLE SYSTEM. THE RADIO, AC, RUNNING BOARDS, FIELD MONITORING SENSORS, AIRBAG SYSTEM, ALL TURN OFF AND ON WHILE DRIVING. MY VEHICLE ONLY HAS 38,000 MILES ON IT. THERE A MULTIPLE COMPLAINTS ON YOUTUBE AND OTHER FORD WEBSITES ABOUT THIS ISSUE.THE HOUSING FOR THE TAILLIGHT IS TERRIBLE AND NOT SEALED FOR THE LONG HAUL. THE DEALERSHIP HAS EVEN HAD TO DEAL WITH THIS MULTIPLE TIMES. THEY TOLD ME THERE IS NO CRACKS OR CHIPS THAT WOULD BE CAUSING THIS, JUST IMPROPER SEALING FROM THE FACTORY. IT IS SCARY TO THINK THAT THE AIRBAG SYSTEM FAILS FROM THIS FAULTY TAIL LIGHT.
Corrective Action:
THE RIGHT TAIL LIGHT SEAL ISN'T WORKING, ALLOWING MOISTER IN THE LIGHT. THIS IS CORRUPTING THE WHOLE SYSTEM. THE RADIO, AC, RUNNING BOARDS, FIELD MONITORING SENSORS, AIRBAG SYSTEM, ALL TURN OFF AND ON WHILE DRIVING. MY VEHICLE ONLY HAS 38,000 MILES ON IT. THERE A MULTIPLE COMPLAINTS ON YOUTUBE AND OTHER FORD WEBSITES ABOUT THIS ISSUE.THE HOUSING FOR THE TAILLIGHT IS TERRIBLE AND NOT SEALED FOR THE LONG HAUL. THE DEALERSHIP HAS EVEN HAD TO DEAL WITH THIS MULTIPLE TIMES. THEY TOLD ME THERE IS NO CRACKS OR CHIPS THAT WOULD BE CAUSING THIS, JUST IMPROPER SEALING FROM THE FACTORY. IT IS SCARY TO THINK THAT THE AIRBAG SYSTEM FAILS FROM THIS FAULTY TAIL LIGHT.
Additional Notes:
THE RIGHT TAIL LIGHT SEAL ISN'T WORKING, ALLOWING MOISTER IN THE LIGHT. THIS IS CORRUPTING THE WHOLE SYSTEM. THE RADIO, AC, RUNNING BOARDS, FIELD MONITORING SENSORS, AIRBAG SYSTEM, ALL TURN OFF AND ON WHILE DRIVING. MY VEHICLE ONLY HAS 38,000 MILES ON IT. THERE A MULTIPLE COMPLAINTS ON YOUTUBE AND OTHER FORD WEBSITES ABOUT THIS ISSUE.THE HOUSING FOR THE TAILLIGHT IS TERRIBLE AND NOT SEALED FOR THE LONG HAUL. THE DEALERSHIP HAS EVEN HAD TO DEAL WITH THIS MULTIPLE TIMES. THEY TOLD ME THERE IS NO CRACKS OR CHIPS THAT WOULD BE CAUSING THIS, JUST IMPROPER SEALING FROM THE FACTORY. IT IS SCARY TO THINK THAT THE AIRBAG SYSTEM FAILS FROM THIS FAULTY TAIL LIGHT.
Mfg Campaign: 11343923
Recall Date: Aug 7, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN). THE CONTACT CALLED WYNNE FORD LOCATED AT 1020 W MERCURY BLVD, HAMPTON, VA 23666, AND WAS INFORMED THAT AS PER THE RECALL REMEDY, THE MANUFACTURER WOULD REPLACE THE FLEXIBLE COUPLING EVERY 40,000 MILES UNTIL THE FINAL REMEDY WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED SINCE THE MILEAGE ON THE VEHICLE WAS 24,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN). THE CONTACT CALLED WYNNE FORD LOCATED AT 1020 W MERCURY BLVD, HAMPTON, VA 23666, AND WAS INFORMED THAT AS PER THE RECALL REMEDY, THE MANUFACTURER WOULD REPLACE THE FLEXIBLE COUPLING EVERY 40,000 MILES UNTIL THE FINAL REMEDY WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED SINCE THE MILEAGE ON THE VEHICLE WAS 24,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V767000 (POWER TRAIN). THE CONTACT CALLED WYNNE FORD LOCATED AT 1020 W MERCURY BLVD, HAMPTON, VA 23666, AND WAS INFORMED THAT AS PER THE RECALL REMEDY, THE MANUFACTURER WOULD REPLACE THE FLEXIBLE COUPLING EVERY 40,000 MILES UNTIL THE FINAL REMEDY WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED SINCE THE MILEAGE ON THE VEHICLE WAS 24,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11341649
Recall Date: Jul 27, 2020
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
VEHICLE WILL RANDOMLY SHIFT INTO FIRST GEAR TYPICALLY WHILE GOING DOWN HILL ON INTERSTATE AT SPEEDS OF 70 MPH OR GREATER. THE RESULTING SHIFT CAUSES THE ENGINE TO REV FAR PAST RED LINE AND CAUSES SEVERE UNINTENDED DECELERATION. SITUATION HAPPENS WITHOUT WARNING AND AFTER A FEW MORE HARSH SHIFTS GOES BACK TO NORMAL. CONTACTED MULTIPLE FORD DEALERS WITH NO ANSWER TO PROBLEM.
Corrective Action:
VEHICLE WILL RANDOMLY SHIFT INTO FIRST GEAR TYPICALLY WHILE GOING DOWN HILL ON INTERSTATE AT SPEEDS OF 70 MPH OR GREATER. THE RESULTING SHIFT CAUSES THE ENGINE TO REV FAR PAST RED LINE AND CAUSES SEVERE UNINTENDED DECELERATION. SITUATION HAPPENS WITHOUT WARNING AND AFTER A FEW MORE HARSH SHIFTS GOES BACK TO NORMAL. CONTACTED MULTIPLE FORD DEALERS WITH NO ANSWER TO PROBLEM.
Additional Notes:
VEHICLE WILL RANDOMLY SHIFT INTO FIRST GEAR TYPICALLY WHILE GOING DOWN HILL ON INTERSTATE AT SPEEDS OF 70 MPH OR GREATER. THE RESULTING SHIFT CAUSES THE ENGINE TO REV FAR PAST RED LINE AND CAUSES SEVERE UNINTENDED DECELERATION. SITUATION HAPPENS WITHOUT WARNING AND AFTER A FEW MORE HARSH SHIFTS GOES BACK TO NORMAL. CONTACTED MULTIPLE FORD DEALERS WITH NO ANSWER TO PROBLEM.
Mfg Campaign: 11316321
Recall Date: Mar 5, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE WILL RANDOMLY SHIFT INTO FIRST GEAR TYPICALLY WHILE GOING DOWN HILL ON INTERSTATE AT SPEEDS OF 70 MPH OR GREATER. THE RESULTING SHIFT CAUSES THE ENGINE TO REV FAR PAST RED LINE AND CAUSES SEVERE UNINTENDED DECELERATION. SITUATION HAPPENS WITHOUT WARNING AND AFTER A FEW MORE HARSH SHIFTS GOES BACK TO NORMAL. CONTACTED MULTIPLE FORD DEALERS WITH NO ANSWER TO PROBLEM.
Corrective Action:
VEHICLE WILL RANDOMLY SHIFT INTO FIRST GEAR TYPICALLY WHILE GOING DOWN HILL ON INTERSTATE AT SPEEDS OF 70 MPH OR GREATER. THE RESULTING SHIFT CAUSES THE ENGINE TO REV FAR PAST RED LINE AND CAUSES SEVERE UNINTENDED DECELERATION. SITUATION HAPPENS WITHOUT WARNING AND AFTER A FEW MORE HARSH SHIFTS GOES BACK TO NORMAL. CONTACTED MULTIPLE FORD DEALERS WITH NO ANSWER TO PROBLEM.
Additional Notes:
VEHICLE WILL RANDOMLY SHIFT INTO FIRST GEAR TYPICALLY WHILE GOING DOWN HILL ON INTERSTATE AT SPEEDS OF 70 MPH OR GREATER. THE RESULTING SHIFT CAUSES THE ENGINE TO REV FAR PAST RED LINE AND CAUSES SEVERE UNINTENDED DECELERATION. SITUATION HAPPENS WITHOUT WARNING AND AFTER A FEW MORE HARSH SHIFTS GOES BACK TO NORMAL. CONTACTED MULTIPLE FORD DEALERS WITH NO ANSWER TO PROBLEM.
Mfg Campaign: 11316321
Recall Date: Mar 5, 2020
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
I'M HAVING A BIG PROBLEM WITH VIBRATIONS AND NOISE WITH MY VAN. I FEEL A GREAT VIBRATION IN THE STEERING WHEEL AND A GREAT NOISE COMING FROM THE DIFFERENTIAL OF THE CAR.
Corrective Action:
I'M HAVING A BIG PROBLEM WITH VIBRATIONS AND NOISE WITH MY VAN. I FEEL A GREAT VIBRATION IN THE STEERING WHEEL AND A GREAT NOISE COMING FROM THE DIFFERENTIAL OF THE CAR.
Additional Notes:
I'M HAVING A BIG PROBLEM WITH VIBRATIONS AND NOISE WITH MY VAN. I FEEL A GREAT VIBRATION IN THE STEERING WHEEL AND A GREAT NOISE COMING FROM THE DIFFERENTIAL OF THE CAR.
Mfg Campaign: 11311390
Recall Date: Feb 25, 2020
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE ACCELERATING ON TO A HIGHWAY MY GAS PEDAL BROKE LEAVING ME IN DANGER OF A VEHICLE COLLIDING INTO THE REAR OF MY VEHICLE. THE PEDAL IS MADE OF PLASTIC.
Corrective Action:
WHILE ACCELERATING ON TO A HIGHWAY MY GAS PEDAL BROKE LEAVING ME IN DANGER OF A VEHICLE COLLIDING INTO THE REAR OF MY VEHICLE. THE PEDAL IS MADE OF PLASTIC.
Additional Notes:
WHILE ACCELERATING ON TO A HIGHWAY MY GAS PEDAL BROKE LEAVING ME IN DANGER OF A VEHICLE COLLIDING INTO THE REAR OF MY VEHICLE. THE PEDAL IS MADE OF PLASTIC.
Mfg Campaign: 11280749
Recall Date: Nov 18, 2019
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THERE WERE 9 OF US IN OUR 2017 FORD TRANSIT, DRIVING ON ROUTE 15 81 MILES SOUTH OF LAS VEGAS, NV, WITH THE CRUISE CONTROL ON AT 75 MPH WHEN THE VAN SHUT OFF WHILE IN MOTION. PULLED TO THE SIDE OF THE ROAD. WAITED 2.5 TO 3 HOURS FOR A FLATBED TOW TRUCK WHILE TEMPERATURE WAS 108 TO 109 DEGREES F. VEHICLE TOWED TO FRIENDLY FORD, LAS VEGAS, NV. MILEAGE ON VEHICLE WAS 13,744 MILES. DEALER FOUND FUSE F16 BURNED OPEN AND CODES P025A AND U0109. THEY REPLACED THE FUSE F16 AND ROAD TESTED FOR 15 MILES AND RETURNED THE VAN TO US. THEY CONTACTED FORD TECHNICAL HELP. THAT FUSE POWERS THE FUEL PUMP RELAY AND FUEL PUMP CONTROL MODULE AND PCM. SEEMS LIKE THIS SAME SCENARIO CAN AND WILL HAPPEN AGAIN UNDER THE SAME CONDITIONS. FAILURE MODE WAS WHEN WE WERE DRIVING UPHILL SLIGHTLY AT 1 OR 2 PERCENT UPHILL GRADE WITH 3/8 OF FUEL IN THE TANK. SINCE THEN WE DROVE 400 MILES WITHOUT A PROBLEM. AFRAID TO DRIVE IN THE LEFT CARPOOL LANE BECAUSE IT IS DANGEROUS TO STALL OUT (COULD GET KILLED BY A TRUCK OR BUS)
Corrective Action:
THERE WERE 9 OF US IN OUR 2017 FORD TRANSIT, DRIVING ON ROUTE 15 81 MILES SOUTH OF LAS VEGAS, NV, WITH THE CRUISE CONTROL ON AT 75 MPH WHEN THE VAN SHUT OFF WHILE IN MOTION. PULLED TO THE SIDE OF THE ROAD. WAITED 2.5 TO 3 HOURS FOR A FLATBED TOW TRUCK WHILE TEMPERATURE WAS 108 TO 109 DEGREES F. VEHICLE TOWED TO FRIENDLY FORD, LAS VEGAS, NV. MILEAGE ON VEHICLE WAS 13,744 MILES. DEALER FOUND FUSE F16 BURNED OPEN AND CODES P025A AND U0109. THEY REPLACED THE FUSE F16 AND ROAD TESTED FOR 15 MILES AND RETURNED THE VAN TO US. THEY CONTACTED FORD TECHNICAL HELP. THAT FUSE POWERS THE FUEL PUMP RELAY AND FUEL PUMP CONTROL MODULE AND PCM. SEEMS LIKE THIS SAME SCENARIO CAN AND WILL HAPPEN AGAIN UNDER THE SAME CONDITIONS. FAILURE MODE WAS WHEN WE WERE DRIVING UPHILL SLIGHTLY AT 1 OR 2 PERCENT UPHILL GRADE WITH 3/8 OF FUEL IN THE TANK. SINCE THEN WE DROVE 400 MILES WITHOUT A PROBLEM. AFRAID TO DRIVE IN THE LEFT CARPOOL LANE BECAUSE IT IS DANGEROUS TO STALL OUT (COULD GET KILLED BY A TRUCK OR BUS)
Additional Notes:
THERE WERE 9 OF US IN OUR 2017 FORD TRANSIT, DRIVING ON ROUTE 15 81 MILES SOUTH OF LAS VEGAS, NV, WITH THE CRUISE CONTROL ON AT 75 MPH WHEN THE VAN SHUT OFF WHILE IN MOTION. PULLED TO THE SIDE OF THE ROAD. WAITED 2.5 TO 3 HOURS FOR A FLATBED TOW TRUCK WHILE TEMPERATURE WAS 108 TO 109 DEGREES F. VEHICLE TOWED TO FRIENDLY FORD, LAS VEGAS, NV. MILEAGE ON VEHICLE WAS 13,744 MILES. DEALER FOUND FUSE F16 BURNED OPEN AND CODES P025A AND U0109. THEY REPLACED THE FUSE F16 AND ROAD TESTED FOR 15 MILES AND RETURNED THE VAN TO US. THEY CONTACTED FORD TECHNICAL HELP. THAT FUSE POWERS THE FUEL PUMP RELAY AND FUEL PUMP CONTROL MODULE AND PCM. SEEMS LIKE THIS SAME SCENARIO CAN AND WILL HAPPEN AGAIN UNDER THE SAME CONDITIONS. FAILURE MODE WAS WHEN WE WERE DRIVING UPHILL SLIGHTLY AT 1 OR 2 PERCENT UPHILL GRADE WITH 3/8 OF FUEL IN THE TANK. SINCE THEN WE DROVE 400 MILES WITHOUT A PROBLEM. AFRAID TO DRIVE IN THE LEFT CARPOOL LANE BECAUSE IT IS DANGEROUS TO STALL OUT (COULD GET KILLED BY A TRUCK OR BUS)
Mfg Campaign: 11246223
Recall Date: Aug 24, 2019
Ford Motor Company
Defect Description:
AIR BAGS
Potential Consequences:
TL* THE CONTACT OWNS A 2014 FORD TRANSIT. WHILE DRIVING 15 MPH, AND THE CONTACT WAS JUST ABOUT TO MAKE A LEFT TURN AFTER THE LIGHT TURNED GREEN. ANOTHER VEHICLE RAN THEIR RED LIGHT AND CRASHED INTO THE CONTACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID SUSTAIN INJURIES. THEY DID RECEIVE MEDICAL ATTENTION. THE CONTACT SUFFERED A FRACTURED LEFT RIB, A CUT ON THE BACK OF THEIR HEAD AND LEFT SHOULDER AND BACK. THE CONTACT DID HAVE THEIR THREE CHILDREN IN THE VEHICLE WITH THEM. THE CHILDREN WERE NOT INJURED. THEY WERE STRAPPED INTO THEIR CAR SEATS. THE PERSON THAT CRASHED INTO THE CONTACT WAS INJURED. ONE OF THEIR SHOULDERS WAS DISLOCATED. THEY ROAD IN THE AMBULANCE WITH THE CONTACT. THE CONTACT DIDN'T KNOW IF THE PERSON RECEIVED MEDICAL ATTENTION OR NOT. THEIR WAS A POLICE REPORT MADE. THE CONTACT'S INSURANCE DEEMED THE VEHICLE TOTALED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,850. *BF CONSUMER STATED PASSENGER ROW 2 LEFT DID NOT LOCK ON IMPACT CAR SEAT NOT RESTRAINED PROPERLY BY TRANSIT SEAT BELT. CHILD WAS NOT INJURED BY IMPACT. CRASH ID XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Corrective Action:
TL* THE CONTACT OWNS A 2014 FORD TRANSIT. WHILE DRIVING 15 MPH, AND THE CONTACT WAS JUST ABOUT TO MAKE A LEFT TURN AFTER THE LIGHT TURNED GREEN. ANOTHER VEHICLE RAN THEIR RED LIGHT AND CRASHED INTO THE CONTACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID SUSTAIN INJURIES. THEY DID RECEIVE MEDICAL ATTENTION. THE CONTACT SUFFERED A FRACTURED LEFT RIB, A CUT ON THE BACK OF THEIR HEAD AND LEFT SHOULDER AND BACK. THE CONTACT DID HAVE THEIR THREE CHILDREN IN THE VEHICLE WITH THEM. THE CHILDREN WERE NOT INJURED. THEY WERE STRAPPED INTO THEIR CAR SEATS. THE PERSON THAT CRASHED INTO THE CONTACT WAS INJURED. ONE OF THEIR SHOULDERS WAS DISLOCATED. THEY ROAD IN THE AMBULANCE WITH THE CONTACT. THE CONTACT DIDN'T KNOW IF THE PERSON RECEIVED MEDICAL ATTENTION OR NOT. THEIR WAS A POLICE REPORT MADE. THE CONTACT'S INSURANCE DEEMED THE VEHICLE TOTALED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,850. *BF CONSUMER STATED PASSENGER ROW 2 LEFT DID NOT LOCK ON IMPACT CAR SEAT NOT RESTRAINED PROPERLY BY TRANSIT SEAT BELT. CHILD WAS NOT INJURED BY IMPACT. CRASH ID XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Additional Notes:
TL* THE CONTACT OWNS A 2014 FORD TRANSIT. WHILE DRIVING 15 MPH, AND THE CONTACT WAS JUST ABOUT TO MAKE A LEFT TURN AFTER THE LIGHT TURNED GREEN. ANOTHER VEHICLE RAN THEIR RED LIGHT AND CRASHED INTO THE CONTACT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT DID SUSTAIN INJURIES. THEY DID RECEIVE MEDICAL ATTENTION. THE CONTACT SUFFERED A FRACTURED LEFT RIB, A CUT ON THE BACK OF THEIR HEAD AND LEFT SHOULDER AND BACK. THE CONTACT DID HAVE THEIR THREE CHILDREN IN THE VEHICLE WITH THEM. THE CHILDREN WERE NOT INJURED. THEY WERE STRAPPED INTO THEIR CAR SEATS. THE PERSON THAT CRASHED INTO THE CONTACT WAS INJURED. ONE OF THEIR SHOULDERS WAS DISLOCATED. THEY ROAD IN THE AMBULANCE WITH THE CONTACT. THE CONTACT DIDN'T KNOW IF THE PERSON RECEIVED MEDICAL ATTENTION OR NOT. THEIR WAS A POLICE REPORT MADE. THE CONTACT'S INSURANCE DEEMED THE VEHICLE TOTALED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,850. *BF CONSUMER STATED PASSENGER ROW 2 LEFT DID NOT LOCK ON IMPACT CAR SEAT NOT RESTRAINED PROPERLY BY TRANSIT SEAT BELT. CHILD WAS NOT INJURED BY IMPACT. CRASH ID XXXXXXXX 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Mfg Campaign: 11246084
Recall Date: Aug 23, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
POWER STEERING STOPS WORKING INTERMITTENTLY.
Corrective Action:
POWER STEERING STOPS WORKING INTERMITTENTLY.
Additional Notes:
POWER STEERING STOPS WORKING INTERMITTENTLY.
Mfg Campaign: 11241940
Recall Date: Aug 6, 2019
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
POWER STEERING STOPS WORKING INTERMITTENTLY WHILE DRIVING.
Corrective Action:
POWER STEERING STOPS WORKING INTERMITTENTLY WHILE DRIVING.
Additional Notes:
POWER STEERING STOPS WORKING INTERMITTENTLY WHILE DRIVING.
Mfg Campaign: 11241949
Recall Date: Aug 6, 2019
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Corrective Action:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Additional Notes:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Mfg Campaign: 11231213
Recall Date: Jul 12, 2019
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Corrective Action:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Additional Notes:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Mfg Campaign: 11231213
Recall Date: Jul 12, 2019
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Corrective Action:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Additional Notes:
ELECTRICAL THROTTLE BODY FAILED DURING DRIVING. LOST ALL POWER.
Mfg Campaign: 11231213
Recall Date: Jul 12, 2019
Ford Motor Company
Defect Description:
SEATS
Potential Consequences:
THIS WAS A RENTED VEHICLE FROM ENTERPRISE RENTAL IN HILLSBORO, OR ON 10/12/2018. I WAS GETTING OUT OF THE VAN AND MY ANKLE HIT THE METAL BELOW THE FRONT DRIVERS SEAT AT THE FRONT PORTION OF THE GLIDE MECHANISM(THAT MOVES THE SEAT BACKWARDS AND FORWARDS). THE METAL CUT MY RIGHT INSIDE ANKLE BONE,A CUT ABOUT AND INCH AND QUARTER LONG. IT BLED TERRIBLY AND WAS VERY SWOLLEN OVER THE NEXT COUPLE OF DAYS. THE INJURY GOT INFECTED AND REQUIRED A TRIPS TO THE EMERGENCY ROOM TO MAKE IT BETTER. THE VEHICLE WAS PARKED WHEN THIS HAPPENED. I TOLD ANOTHER LEGAL DRIVER OF THE VEHICLE, AND EVEN AFTER TELLING HIM, HE HIT HIS ANKLE ON THE SAME PIECE OF METAL, BUT HE ONLY HAD A LITTLE SCRATCH. HIS COMMENT TO ME WAS," I EVEN HIT MY ANKLE AFTER YOU SHARED WHAT HAPPENED TO YOUR ANKLE. I FEEL THIS SHARP METAL PIECE SHOULD BE CHECKED OUT TO SEE IF IT IS THAT SAME IN ALL THE TRANSIT VANS. THE RENTAL AGREEMENT NUMBER WITH ENTERPRISE WAS 3RQ72T, I WAS ALSO GIVEN A NUMBER OF 313320. MEDICAL RECORDS CAN PROVIDED UPON REQUEST ## VIN PASSED ## 2017 TRANSIT VAN ##
Corrective Action:
THIS WAS A RENTED VEHICLE FROM ENTERPRISE RENTAL IN HILLSBORO, OR ON 10/12/2018. I WAS GETTING OUT OF THE VAN AND MY ANKLE HIT THE METAL BELOW THE FRONT DRIVERS SEAT AT THE FRONT PORTION OF THE GLIDE MECHANISM(THAT MOVES THE SEAT BACKWARDS AND FORWARDS). THE METAL CUT MY RIGHT INSIDE ANKLE BONE,A CUT ABOUT AND INCH AND QUARTER LONG. IT BLED TERRIBLY AND WAS VERY SWOLLEN OVER THE NEXT COUPLE OF DAYS. THE INJURY GOT INFECTED AND REQUIRED A TRIPS TO THE EMERGENCY ROOM TO MAKE IT BETTER. THE VEHICLE WAS PARKED WHEN THIS HAPPENED. I TOLD ANOTHER LEGAL DRIVER OF THE VEHICLE, AND EVEN AFTER TELLING HIM, HE HIT HIS ANKLE ON THE SAME PIECE OF METAL, BUT HE ONLY HAD A LITTLE SCRATCH. HIS COMMENT TO ME WAS," I EVEN HIT MY ANKLE AFTER YOU SHARED WHAT HAPPENED TO YOUR ANKLE. I FEEL THIS SHARP METAL PIECE SHOULD BE CHECKED OUT TO SEE IF IT IS THAT SAME IN ALL THE TRANSIT VANS. THE RENTAL AGREEMENT NUMBER WITH ENTERPRISE WAS 3RQ72T, I WAS ALSO GIVEN A NUMBER OF 313320. MEDICAL RECORDS CAN PROVIDED UPON REQUEST ## VIN PASSED ## 2017 TRANSIT VAN ##
Additional Notes:
THIS WAS A RENTED VEHICLE FROM ENTERPRISE RENTAL IN HILLSBORO, OR ON 10/12/2018. I WAS GETTING OUT OF THE VAN AND MY ANKLE HIT THE METAL BELOW THE FRONT DRIVERS SEAT AT THE FRONT PORTION OF THE GLIDE MECHANISM(THAT MOVES THE SEAT BACKWARDS AND FORWARDS). THE METAL CUT MY RIGHT INSIDE ANKLE BONE,A CUT ABOUT AND INCH AND QUARTER LONG. IT BLED TERRIBLY AND WAS VERY SWOLLEN OVER THE NEXT COUPLE OF DAYS. THE INJURY GOT INFECTED AND REQUIRED A TRIPS TO THE EMERGENCY ROOM TO MAKE IT BETTER. THE VEHICLE WAS PARKED WHEN THIS HAPPENED. I TOLD ANOTHER LEGAL DRIVER OF THE VEHICLE, AND EVEN AFTER TELLING HIM, HE HIT HIS ANKLE ON THE SAME PIECE OF METAL, BUT HE ONLY HAD A LITTLE SCRATCH. HIS COMMENT TO ME WAS," I EVEN HIT MY ANKLE AFTER YOU SHARED WHAT HAPPENED TO YOUR ANKLE. I FEEL THIS SHARP METAL PIECE SHOULD BE CHECKED OUT TO SEE IF IT IS THAT SAME IN ALL THE TRANSIT VANS. THE RENTAL AGREEMENT NUMBER WITH ENTERPRISE WAS 3RQ72T, I WAS ALSO GIVEN A NUMBER OF 313320. MEDICAL RECORDS CAN PROVIDED UPON REQUEST ## VIN PASSED ## 2017 TRANSIT VAN ##
Mfg Campaign: 11230105
Recall Date: Jul 8, 2019
Ford Motor Company
Defect Description:
POWER TRAIN:DRIVELINE:DRIVESHAFT
Potential Consequences:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD UNKNOWN NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE DRIVESHAFT WAS DISCONNECTED FROM THE TRANSMISSION COUPLINGS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD UNKNOWN NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE DRIVESHAFT WAS DISCONNECTED FROM THE TRANSMISSION COUPLINGS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 FORD TRANSIT. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD UNKNOWN NOISE UNDERNEATH THE FRONT END OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE DRIVESHAFT WAS DISCONNECTED FROM THE TRANSMISSION COUPLINGS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.
Mfg Campaign: 11210315
Recall Date: May 28, 2019
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