Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Honda (american Honda Motor Co.)
Safety Issue:
Honda (American Honda Motor Co.) is recalling certain 2024 Prologue vehicles. The right front lower control arm may contain a manufacturing defect that can cause it to fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: PIY
Recall Date: Jul 18, 2024
Consumer Complaints
763 ComplaintsHonda (american Honda Motor Co.)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a stop sign into a busy road where I would have for sure gotten into a bad accident. Not informing the driver that this fault also disables one-pedal driving is extremely hazardous.
Corrective Action:
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a stop sign into a busy road where I would have for sure gotten into a bad accident. Not informing the driver that this fault also disables one-pedal driving is extremely hazardous.
Additional Notes:
Pulled out of our driveway and received a message that "AWD Temporarily Unavailable". This message did not indicate that this fault disables one-pedal driving. Upon reaching the end of my street at the stop sign, I gently let my foot off the accelerator expecting the car to slow down as it should when using one-pedal driving. Instead the car continued to move forward and I almost went through a stop sign into a busy road where I would have for sure gotten into a bad accident. Not informing the driver that this fault also disables one-pedal driving is extremely hazardous.
Mfg Campaign: 11642391
Recall Date: Feb 12, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle's backup sensors exhibit excessive sensitivity when reversing from a garage or parking space. My vehicle engaged the emergency brakes automatically despite the absence of nearby cars or pedestrian obstacles.
Corrective Action:
The vehicle's backup sensors exhibit excessive sensitivity when reversing from a garage or parking space. My vehicle engaged the emergency brakes automatically despite the absence of nearby cars or pedestrian obstacles.
Additional Notes:
The vehicle's backup sensors exhibit excessive sensitivity when reversing from a garage or parking space. My vehicle engaged the emergency brakes automatically despite the absence of nearby cars or pedestrian obstacles.
Mfg Campaign: 11642001
Recall Date: Feb 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Both front and rear axles are faulty. The make clunking noises when you make a 90 degree turn. The dealership says the car is safe but this is a bad experience.
Corrective Action:
Both front and rear axles are faulty. The make clunking noises when you make a 90 degree turn. The dealership says the car is safe but this is a bad experience.
Additional Notes:
Both front and rear axles are faulty. The make clunking noises when you make a 90 degree turn. The dealership says the car is safe but this is a bad experience.
Mfg Campaign: 11642062
Recall Date: Feb 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Corrective Action:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Additional Notes:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Mfg Campaign: 11642088
Recall Date: Feb 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Corrective Action:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Additional Notes:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Mfg Campaign: 11642088
Recall Date: Feb 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Corrective Action:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Additional Notes:
The car makes a clicking noise when I make sharp turns, most co.monly to the left. It is brand new with only 2320 miles on it. The noise started within the last few weeks. The rear breaking system locked up the brakes and turns the emergency break on, when backing up, even if nothing is behind me. Once it was rain drops dripping off of the rear window. Another time, nothing was there. I had to assume that it picked up a shadow in the driveway.
Mfg Campaign: 11642088
Recall Date: Feb 11, 2025
Honda (american Honda Motor Co.)
Defect Description:
WHEELS
Potential Consequences:
The tire axles are defective, brand new vehicle makes a clicking noise when Turing left or right. Vehicle has been in shop for 4 weeks waiting for axle replacement on both sides.
Corrective Action:
The tire axles are defective, brand new vehicle makes a clicking noise when Turing left or right. Vehicle has been in shop for 4 weeks waiting for axle replacement on both sides.
Additional Notes:
The tire axles are defective, brand new vehicle makes a clicking noise when Turing left or right. Vehicle has been in shop for 4 weeks waiting for axle replacement on both sides.
Mfg Campaign: 11641714
Recall Date: Feb 10, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I bought my car in mid-December and twice in the space of driving it less than 300 miles I got warning lights regarding a "high voltage" problem and to go to the dealer immediately. I did both times. The first time they said it was due to the robot installing some valves backward and also the refrigerant was low. They put me back on the road and it happened again after a few short drives. My car has been in the shop ever since. It is now Feb. 10. They now say that there is a badly designed hose that leaks refrigerant, and they are waiting for it to be redesigned and sent out and it is on national backorder. They estimate it should become available by end of February. I want this complaint logged into the system in case it happens again and because I am sure many people have this problem, having read all the complaints on the Honda Prologue forum online.
Corrective Action:
I bought my car in mid-December and twice in the space of driving it less than 300 miles I got warning lights regarding a "high voltage" problem and to go to the dealer immediately. I did both times. The first time they said it was due to the robot installing some valves backward and also the refrigerant was low. They put me back on the road and it happened again after a few short drives. My car has been in the shop ever since. It is now Feb. 10. They now say that there is a badly designed hose that leaks refrigerant, and they are waiting for it to be redesigned and sent out and it is on national backorder. They estimate it should become available by end of February. I want this complaint logged into the system in case it happens again and because I am sure many people have this problem, having read all the complaints on the Honda Prologue forum online.
Additional Notes:
I bought my car in mid-December and twice in the space of driving it less than 300 miles I got warning lights regarding a "high voltage" problem and to go to the dealer immediately. I did both times. The first time they said it was due to the robot installing some valves backward and also the refrigerant was low. They put me back on the road and it happened again after a few short drives. My car has been in the shop ever since. It is now Feb. 10. They now say that there is a badly designed hose that leaks refrigerant, and they are waiting for it to be redesigned and sent out and it is on national backorder. They estimate it should become available by end of February. I want this complaint logged into the system in case it happens again and because I am sure many people have this problem, having read all the complaints on the Honda Prologue forum online.
Mfg Campaign: 11641748
Recall Date: Feb 10, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Corrective Action:
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Additional Notes:
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Mfg Campaign: 11641767
Recall Date: Feb 10, 2025
Honda (american Honda Motor Co.)
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Corrective Action:
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Additional Notes:
While approaching a red light on a busy road the forward alert triggered and auto breaking was engaged with no vehicle in front. Almost resulted in an accident. Had the light not been red other cars near me may not have been breaking.
Mfg Campaign: 11641767
Recall Date: Feb 10, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Multiple warnings came on dash -Service vehicle soon -Service high voltage -Reduce acceleration with care -Car with exclamation, batteries with exclamation, sing battery and a turtle. -Car unable to charge On-Demand Diagnostic information from on star. The Hybrid/Electric vehicle powertrain controller requested malfunction indicator lamp illumination, please refer to codes from VICM The Lithium-Ion battery is not performing as expected. An issue has been detected in the battery conditioning system which provides heating and cooling for the battery pack on your electric vehicle to ensure efficient operating conditions.
Corrective Action:
Multiple warnings came on dash -Service vehicle soon -Service high voltage -Reduce acceleration with care -Car with exclamation, batteries with exclamation, sing battery and a turtle. -Car unable to charge On-Demand Diagnostic information from on star. The Hybrid/Electric vehicle powertrain controller requested malfunction indicator lamp illumination, please refer to codes from VICM The Lithium-Ion battery is not performing as expected. An issue has been detected in the battery conditioning system which provides heating and cooling for the battery pack on your electric vehicle to ensure efficient operating conditions.
Additional Notes:
Multiple warnings came on dash -Service vehicle soon -Service high voltage -Reduce acceleration with care -Car with exclamation, batteries with exclamation, sing battery and a turtle. -Car unable to charge On-Demand Diagnostic information from on star. The Hybrid/Electric vehicle powertrain controller requested malfunction indicator lamp illumination, please refer to codes from VICM The Lithium-Ion battery is not performing as expected. An issue has been detected in the battery conditioning system which provides heating and cooling for the battery pack on your electric vehicle to ensure efficient operating conditions.
Mfg Campaign: 11641803
Recall Date: Feb 10, 2025
Honda (american Honda Motor Co.)
Defect Description:
STEERING
Potential Consequences:
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Corrective Action:
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Additional Notes:
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Mfg Campaign: 11641586
Recall Date: Feb 9, 2025
Honda (american Honda Motor Co.)
Defect Description:
SUSPENSION
Potential Consequences:
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Corrective Action:
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Additional Notes:
Steering & front axle make loud clicking noise when turning, Honda is aware of the problem and that the problem gets worse over time but I am worried about steering/suspension failing before Honda has a fix available.
Mfg Campaign: 11641586
Recall Date: Feb 9, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Corrective Action:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Additional Notes:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Mfg Campaign: 11641433
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
POWER TRAIN
Potential Consequences:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Corrective Action:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Additional Notes:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Mfg Campaign: 11641433
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Corrective Action:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Additional Notes:
Complete Electric Failure multiple times now. Been in the shop multiple times.
Mfg Campaign: 11641433
Recall Date: Feb 7, 2025
Honda (american Honda Motor Co.)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Corrective Action:
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Additional Notes:
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Mfg Campaign: 11640782
Recall Date: Feb 5, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Corrective Action:
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Additional Notes:
I was driving on the freeway when a few error lights came on—the Reduced Acceleration, Propulsion System Icon, and a turtle icon on the dashboard and I had to floor the accelerator pedal to maintain my speed. I then pulled over, and the vehicle wouldn’t shift into drive or reverse. It gave an error message saying “conditions not meet.” Eventually, the car started working again. This is an ongoing issue with the car and Honda doesn’t want to do a buyback, this car is a lemon. I keep taking it to the dealer and all they do is clear the codes and state they can’t “duplicate” any of my concerns.
Mfg Campaign: 11640782
Recall Date: Feb 5, 2025
Honda (american Honda Motor Co.)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Corrective Action:
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Additional Notes:
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Mfg Campaign: 11640788
Recall Date: Feb 5, 2025
Honda (american Honda Motor Co.)
Defect Description:
ENGINE
Potential Consequences:
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Corrective Action:
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Additional Notes:
Twice the prologue warnings have come on that state “service high voltage system" and "reduced acceleration. There is no AC/HEAT in the vehicle under 35 degrees. Under 6000 miles
Mfg Campaign: 11640788
Recall Date: Feb 5, 2025
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury