Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2017 Rio, 2016-2018 Optima, 2017-2018 Optima Hybrid and Optima Plug-in Hybrid vehicles. The trunk latch base may crack, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC278
Recall Date: Aug 24, 2023
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) has recalled one 2016 Optima vehicle. In this vehicle, the end seal for the driver's frontal air bag inflator may not have been properly installed, possibly resulting in reduced inflation of the frontal air bag in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC143
Recall Date: Jan 6, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 13, 2015, to April 23, 2016 and equipped with a 2.4l engine. The right front axle driveshaft may crack and fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC139
Recall Date: Oct 3, 2016
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016 Kia Optima vehicles manufactured November 10, 2015, to February 12, 2016. In these vehicles, a chemical enhancer required for the for the second stage deployment of the driver's frontal air bag was not loaded, resulting in the second stage not deploying in necessitating crashes.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC131
Recall Date: Apr 21, 2016
Consumer Complaints
970 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have been having problems with my vehicle since 2020 (when it was still under warranty). My engine is burning oil and there has always been carbon build up on the engine parts. I followed their recommendation and did the combustible engine clean and was never given a pass or fail result. Since 2021, I have replaced cylinder 4 spark plug 7 times. My warranty was up in December 2021 and now the problems are just getting worse. I have been told that I have a bad engine but until a knock sensor comes on or my engine fails, Kia will not do anything about it. I am driving an unsafe car as I have no way of knowing when the engine will fail. When my spark plug fouls, I am unable to drive the vehicle and have to have the car towed to the dealer (which has now been five times). I am now replacing the same spark plug (cylinder 4) every three days because of carbon buildup. The dealership has no solution or fix for this problem besides replacing the engine. My engine is still burning oil and they have no solution for that either, besides replacing the engine. Kia is doing nothing about this problem, when they know that these engines are bad.
Corrective Action:
I have been having problems with my vehicle since 2020 (when it was still under warranty). My engine is burning oil and there has always been carbon build up on the engine parts. I followed their recommendation and did the combustible engine clean and was never given a pass or fail result. Since 2021, I have replaced cylinder 4 spark plug 7 times. My warranty was up in December 2021 and now the problems are just getting worse. I have been told that I have a bad engine but until a knock sensor comes on or my engine fails, Kia will not do anything about it. I am driving an unsafe car as I have no way of knowing when the engine will fail. When my spark plug fouls, I am unable to drive the vehicle and have to have the car towed to the dealer (which has now been five times). I am now replacing the same spark plug (cylinder 4) every three days because of carbon buildup. The dealership has no solution or fix for this problem besides replacing the engine. My engine is still burning oil and they have no solution for that either, besides replacing the engine. Kia is doing nothing about this problem, when they know that these engines are bad.
Additional Notes:
I have been having problems with my vehicle since 2020 (when it was still under warranty). My engine is burning oil and there has always been carbon build up on the engine parts. I followed their recommendation and did the combustible engine clean and was never given a pass or fail result. Since 2021, I have replaced cylinder 4 spark plug 7 times. My warranty was up in December 2021 and now the problems are just getting worse. I have been told that I have a bad engine but until a knock sensor comes on or my engine fails, Kia will not do anything about it. I am driving an unsafe car as I have no way of knowing when the engine will fail. When my spark plug fouls, I am unable to drive the vehicle and have to have the car towed to the dealer (which has now been five times). I am now replacing the same spark plug (cylinder 4) every three days because of carbon buildup. The dealership has no solution or fix for this problem besides replacing the engine. My engine is still burning oil and they have no solution for that either, besides replacing the engine. Kia is doing nothing about this problem, when they know that these engines are bad.
Mfg Campaign: 11520869
Recall Date: May 8, 2023
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Kia Optima. The contact stated while driving 45 MPH, the vehicle started making an abnormal metal to metal squealing sound. The contact pulled the vehicle off the roadway and the vehicle stalled. The contact stated that the vehicle lost power steering and braking functionality during the failure. The contact stated no warning light was illuminated. The contact had the vehicle towed back to her residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 170,000.
Corrective Action:
The contact owns a 2016 Kia Optima. The contact stated while driving 45 MPH, the vehicle started making an abnormal metal to metal squealing sound. The contact pulled the vehicle off the roadway and the vehicle stalled. The contact stated that the vehicle lost power steering and braking functionality during the failure. The contact stated no warning light was illuminated. The contact had the vehicle towed back to her residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 170,000.
Additional Notes:
The contact owns a 2016 Kia Optima. The contact stated while driving 45 MPH, the vehicle started making an abnormal metal to metal squealing sound. The contact pulled the vehicle off the roadway and the vehicle stalled. The contact stated that the vehicle lost power steering and braking functionality during the failure. The contact stated no warning light was illuminated. The contact had the vehicle towed back to her residence. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 170,000.
Mfg Campaign: 11520625
Recall Date: May 5, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact's daughter owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while her daughter was driving at an undisclosed speed, the TPMS warning light illuminated. Additionally, the vehicle stalled. The vehicle was towed to the dealer, who informed the contact's daughter that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Corrective Action:
The contact's daughter owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while her daughter was driving at an undisclosed speed, the TPMS warning light illuminated. Additionally, the vehicle stalled. The vehicle was towed to the dealer, who informed the contact's daughter that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Additional Notes:
The contact's daughter owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while her daughter was driving at an undisclosed speed, the TPMS warning light illuminated. Additionally, the vehicle stalled. The vehicle was towed to the dealer, who informed the contact's daughter that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Mfg Campaign: 11520113
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
The contact's daughter owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while her daughter was driving at an undisclosed speed, the TPMS warning light illuminated. Additionally, the vehicle stalled. The vehicle was towed to the dealer, who informed the contact's daughter that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Corrective Action:
The contact's daughter owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while her daughter was driving at an undisclosed speed, the TPMS warning light illuminated. Additionally, the vehicle stalled. The vehicle was towed to the dealer, who informed the contact's daughter that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Additional Notes:
The contact's daughter owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that while her daughter was driving at an undisclosed speed, the TPMS warning light illuminated. Additionally, the vehicle stalled. The vehicle was towed to the dealer, who informed the contact's daughter that the engine needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000.
Mfg Campaign: 11520113
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Burning oil at a rate of 4 quarts per 300 miles. The vehicle has had all the required oil changes and has even had a $400 top clean to help the oil burning problem, nothing has helped. Now the car is malfunctioning while driving wo codes.
Corrective Action:
Burning oil at a rate of 4 quarts per 300 miles. The vehicle has had all the required oil changes and has even had a $400 top clean to help the oil burning problem, nothing has helped. Now the car is malfunctioning while driving wo codes.
Additional Notes:
Burning oil at a rate of 4 quarts per 300 miles. The vehicle has had all the required oil changes and has even had a $400 top clean to help the oil burning problem, nothing has helped. Now the car is malfunctioning while driving wo codes.
Mfg Campaign: 11520117
Recall Date: May 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on to indicate my engine was low on oil. The oil indicator light flashed on and off one time as I was slowing down to turn which is what prompted me to check my oil because I knew something wasn't right that the oil indicator only flashed but didn't stay on.
Corrective Action:
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on to indicate my engine was low on oil. The oil indicator light flashed on and off one time as I was slowing down to turn which is what prompted me to check my oil because I knew something wasn't right that the oil indicator only flashed but didn't stay on.
Additional Notes:
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on to indicate my engine was low on oil. The oil indicator light flashed on and off one time as I was slowing down to turn which is what prompted me to check my oil because I knew something wasn't right that the oil indicator only flashed but didn't stay on.
Mfg Campaign: 11519170
Recall Date: Apr 26, 2023
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on to indicate my engine was low on oil. The oil indicator light flashed on and off one time as I was slowing down to turn which is what prompted me to check my oil because I knew something wasn't right that the oil indicator only flashed but didn't stay on.
Corrective Action:
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on to indicate my engine was low on oil. The oil indicator light flashed on and off one time as I was slowing down to turn which is what prompted me to check my oil because I knew something wasn't right that the oil indicator only flashed but didn't stay on.
Additional Notes:
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on to indicate my engine was low on oil. The oil indicator light flashed on and off one time as I was slowing down to turn which is what prompted me to check my oil because I knew something wasn't right that the oil indicator only flashed but didn't stay on.
Mfg Campaign: 11519170
Recall Date: Apr 26, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair campaign recall due this soonroof parts are really pricey. And i think is a manufacturer problem.
Corrective Action:
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair campaign recall due this soonroof parts are really pricey. And i think is a manufacturer problem.
Additional Notes:
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair campaign recall due this soonroof parts are really pricey. And i think is a manufacturer problem.
Mfg Campaign: 11518806
Recall Date: Apr 25, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair campaign recall due this soonroof parts are really pricey. And i think is a manufacturer problem.
Corrective Action:
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair campaign recall due this soonroof parts are really pricey. And i think is a manufacturer problem.
Additional Notes:
Soonroof/Moonroof closed rattle noise. When the Soonroff/Moonroof is closed at highway speeds or windy weather it make a rattle noise to inside of the car, i try to do their reset method and nothing worked, i being looking in kia forums and most of the people had complained about this issue, and that kia doesnt wants to fix. I will like an investigation of this issue and if you can start a repair campaign recall due this soonroof parts are really pricey. And i think is a manufacturer problem.
Mfg Campaign: 11518806
Recall Date: Apr 25, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I got the car oct 2022, car drove fine for months. Got oil changes regularly. On or about late Dec my car started getting this code "check active air flap" it didn't stay on it was quickly flashed on my dash and went away. So I thought it wasnt important, then it came on again really quick and disappeared again. So then I start to worry and start searching what exactly was a air flap. I found out it was something that allows air flow to the engine. So I parked my car and didn't use it so I could get them money to take it in to have it looked at. On Jan 4h me and my 2 sons were on our way to have it looked at and while on the way there my car was making a weird like ticking noise which I didn't know what it could be so I am still driving just being more cautious and Bam my car is on fire! Freaking out cause no one would let me over to safely pull off the road. No check engine light ever came on no oil light nothing but air flap check.
Corrective Action:
I got the car oct 2022, car drove fine for months. Got oil changes regularly. On or about late Dec my car started getting this code "check active air flap" it didn't stay on it was quickly flashed on my dash and went away. So I thought it wasnt important, then it came on again really quick and disappeared again. So then I start to worry and start searching what exactly was a air flap. I found out it was something that allows air flow to the engine. So I parked my car and didn't use it so I could get them money to take it in to have it looked at. On Jan 4h me and my 2 sons were on our way to have it looked at and while on the way there my car was making a weird like ticking noise which I didn't know what it could be so I am still driving just being more cautious and Bam my car is on fire! Freaking out cause no one would let me over to safely pull off the road. No check engine light ever came on no oil light nothing but air flap check.
Additional Notes:
I got the car oct 2022, car drove fine for months. Got oil changes regularly. On or about late Dec my car started getting this code "check active air flap" it didn't stay on it was quickly flashed on my dash and went away. So I thought it wasnt important, then it came on again really quick and disappeared again. So then I start to worry and start searching what exactly was a air flap. I found out it was something that allows air flow to the engine. So I parked my car and didn't use it so I could get them money to take it in to have it looked at. On Jan 4h me and my 2 sons were on our way to have it looked at and while on the way there my car was making a weird like ticking noise which I didn't know what it could be so I am still driving just being more cautious and Bam my car is on fire! Freaking out cause no one would let me over to safely pull off the road. No check engine light ever came on no oil light nothing but air flap check.
Mfg Campaign: 11518501
Recall Date: Apr 23, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have been continuously having the car checked because it burned oil and all mechanics even outside of dealership brushed it off. turns out it was a cylinder leak from the exhaust valve and now a new engine is needed. given Kia's history with Engine problems on the Optima i wanted to report this as this seems like it could have been a caused because of engine block, crankshaft, and bearings, connecting rods and bearings, and pistons issues that then ultimately led to the exhaust valve issue. But of course my issue falls right out of the lifetime warranty
Corrective Action:
I have been continuously having the car checked because it burned oil and all mechanics even outside of dealership brushed it off. turns out it was a cylinder leak from the exhaust valve and now a new engine is needed. given Kia's history with Engine problems on the Optima i wanted to report this as this seems like it could have been a caused because of engine block, crankshaft, and bearings, connecting rods and bearings, and pistons issues that then ultimately led to the exhaust valve issue. But of course my issue falls right out of the lifetime warranty
Additional Notes:
I have been continuously having the car checked because it burned oil and all mechanics even outside of dealership brushed it off. turns out it was a cylinder leak from the exhaust valve and now a new engine is needed. given Kia's history with Engine problems on the Optima i wanted to report this as this seems like it could have been a caused because of engine block, crankshaft, and bearings, connecting rods and bearings, and pistons issues that then ultimately led to the exhaust valve issue. But of course my issue falls right out of the lifetime warranty
Mfg Campaign: 11518017
Recall Date: Apr 20, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine failed as I was driving and the car stopped accelerating and slowed to a stop on a busy road at night. I purchased the vehicle from Parkside Kia in Knoxville in December 2020. I was notified in March 2021 by my personal mechanic to take the car to Kia for high oil consumption rates and future engine failure but Kia told me nothing was wrong with it. I had the KSDS update in June 2022 after it went into creep mode/stopped accelerating on the highway when I was out of town in Asheville, NC, and the spark plugs went bad a few months later because of the same faulty oil consumption issue. Kia is manufacturing bad engines and putting their customer’s safety at risk. They ignore when asked and act like they don’t know anything about the engine settlements. They are playing dumb and not being forthcoming with information or safety notices. Parkside Kia in Knoxville sold me a lemon which was a safety risk from the moment they sold it to me in December 2020, after the recalls and updates were issued to the first owners. I never was notified and found out by an unsafe situation driving alone on a busy highway.
Corrective Action:
The engine failed as I was driving and the car stopped accelerating and slowed to a stop on a busy road at night. I purchased the vehicle from Parkside Kia in Knoxville in December 2020. I was notified in March 2021 by my personal mechanic to take the car to Kia for high oil consumption rates and future engine failure but Kia told me nothing was wrong with it. I had the KSDS update in June 2022 after it went into creep mode/stopped accelerating on the highway when I was out of town in Asheville, NC, and the spark plugs went bad a few months later because of the same faulty oil consumption issue. Kia is manufacturing bad engines and putting their customer’s safety at risk. They ignore when asked and act like they don’t know anything about the engine settlements. They are playing dumb and not being forthcoming with information or safety notices. Parkside Kia in Knoxville sold me a lemon which was a safety risk from the moment they sold it to me in December 2020, after the recalls and updates were issued to the first owners. I never was notified and found out by an unsafe situation driving alone on a busy highway.
Additional Notes:
The engine failed as I was driving and the car stopped accelerating and slowed to a stop on a busy road at night. I purchased the vehicle from Parkside Kia in Knoxville in December 2020. I was notified in March 2021 by my personal mechanic to take the car to Kia for high oil consumption rates and future engine failure but Kia told me nothing was wrong with it. I had the KSDS update in June 2022 after it went into creep mode/stopped accelerating on the highway when I was out of town in Asheville, NC, and the spark plugs went bad a few months later because of the same faulty oil consumption issue. Kia is manufacturing bad engines and putting their customer’s safety at risk. They ignore when asked and act like they don’t know anything about the engine settlements. They are playing dumb and not being forthcoming with information or safety notices. Parkside Kia in Knoxville sold me a lemon which was a safety risk from the moment they sold it to me in December 2020, after the recalls and updates were issued to the first owners. I never was notified and found out by an unsafe situation driving alone on a busy highway.
Mfg Campaign: 11517426
Recall Date: Apr 17, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
After just purchasing this car from dealer. I was driving on Christmas Eve to my mother-in-law's. I noticed the car was smoking. I had checked the oil before we left been about a 45-40 minute drive. Went to pull off the road and it would had to be towed back to my house. I had both my children in the car and my fiance and the smoke was coming through the cabin. It had not been running correctly for a while and went to take it to the mechanics to find out that the engine had seized.
Corrective Action:
After just purchasing this car from dealer. I was driving on Christmas Eve to my mother-in-law's. I noticed the car was smoking. I had checked the oil before we left been about a 45-40 minute drive. Went to pull off the road and it would had to be towed back to my house. I had both my children in the car and my fiance and the smoke was coming through the cabin. It had not been running correctly for a while and went to take it to the mechanics to find out that the engine had seized.
Additional Notes:
After just purchasing this car from dealer. I was driving on Christmas Eve to my mother-in-law's. I noticed the car was smoking. I had checked the oil before we left been about a 45-40 minute drive. Went to pull off the road and it would had to be towed back to my house. I had both my children in the car and my fiance and the smoke was coming through the cabin. It had not been running correctly for a while and went to take it to the mechanics to find out that the engine had seized.
Mfg Campaign: 11517012
Recall Date: Apr 14, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I submitted a report on this already but haven't had any response and it's a huge safety concern. I see 388 others have reported issues with this vehicle as well and most seem to pertain to the engine like mine so not sure how many need to file before a recall or Kia is held accountable for making an engine that burns oil and locks while driving. I've received zero support from them and they are denying replacing engine which had an oil change 6 weeks prior and only 109k miles on it. With all the complaints and prior class action suit which requires them to cover engine up to 150k I'm very confused how they can deny this and how this vehicle with these engines are safe for the road.
Corrective Action:
I submitted a report on this already but haven't had any response and it's a huge safety concern. I see 388 others have reported issues with this vehicle as well and most seem to pertain to the engine like mine so not sure how many need to file before a recall or Kia is held accountable for making an engine that burns oil and locks while driving. I've received zero support from them and they are denying replacing engine which had an oil change 6 weeks prior and only 109k miles on it. With all the complaints and prior class action suit which requires them to cover engine up to 150k I'm very confused how they can deny this and how this vehicle with these engines are safe for the road.
Additional Notes:
I submitted a report on this already but haven't had any response and it's a huge safety concern. I see 388 others have reported issues with this vehicle as well and most seem to pertain to the engine like mine so not sure how many need to file before a recall or Kia is held accountable for making an engine that burns oil and locks while driving. I've received zero support from them and they are denying replacing engine which had an oil change 6 weeks prior and only 109k miles on it. With all the complaints and prior class action suit which requires them to cover engine up to 150k I'm very confused how they can deny this and how this vehicle with these engines are safe for the road.
Mfg Campaign: 11516456
Recall Date: Apr 11, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I submitted a report on this already but haven't had any response and it's a huge safety concern. I see 388 others have reported issues with this vehicle as well and most seem to pertain to the engine like mine so not sure how many need to file before a recall or Kia is held accountable for making an engine that burns oil and locks while driving. I've received zero support from them and they are denying replacing engine which had an oil change 6 weeks prior and only 109k miles on it. With all the complaints and prior class action suit which requires them to cover engine up to 150k I'm very confused how they can deny this and how this vehicle with these engines are safe for the road.
Corrective Action:
I submitted a report on this already but haven't had any response and it's a huge safety concern. I see 388 others have reported issues with this vehicle as well and most seem to pertain to the engine like mine so not sure how many need to file before a recall or Kia is held accountable for making an engine that burns oil and locks while driving. I've received zero support from them and they are denying replacing engine which had an oil change 6 weeks prior and only 109k miles on it. With all the complaints and prior class action suit which requires them to cover engine up to 150k I'm very confused how they can deny this and how this vehicle with these engines are safe for the road.
Additional Notes:
I submitted a report on this already but haven't had any response and it's a huge safety concern. I see 388 others have reported issues with this vehicle as well and most seem to pertain to the engine like mine so not sure how many need to file before a recall or Kia is held accountable for making an engine that burns oil and locks while driving. I've received zero support from them and they are denying replacing engine which had an oil change 6 weeks prior and only 109k miles on it. With all the complaints and prior class action suit which requires them to cover engine up to 150k I'm very confused how they can deny this and how this vehicle with these engines are safe for the road.
Mfg Campaign: 11516456
Recall Date: Apr 11, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine is rapidly burning oil. At a sudden stop or on an sharp incline I noticed the 'oil warning light' come on. I checked the dipstick and it was showing no oil. If the engine seized and stopped the vehicle on a highway this could be a safety issue. It appears others have had the same issue, yet Kia does not offer any help. It is listed as an issue with premature O-ring failure. Vehicle has under 59,000 miles on it.
Corrective Action:
Engine is rapidly burning oil. At a sudden stop or on an sharp incline I noticed the 'oil warning light' come on. I checked the dipstick and it was showing no oil. If the engine seized and stopped the vehicle on a highway this could be a safety issue. It appears others have had the same issue, yet Kia does not offer any help. It is listed as an issue with premature O-ring failure. Vehicle has under 59,000 miles on it.
Additional Notes:
Engine is rapidly burning oil. At a sudden stop or on an sharp incline I noticed the 'oil warning light' come on. I checked the dipstick and it was showing no oil. If the engine seized and stopped the vehicle on a highway this could be a safety issue. It appears others have had the same issue, yet Kia does not offer any help. It is listed as an issue with premature O-ring failure. Vehicle has under 59,000 miles on it.
Mfg Campaign: 11515912
Recall Date: Apr 7, 2023
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle was sold to me with a known recall issues. I have taken it to the kia dealership close to me during the recall time period. They never told me about this issue coming up on their system. There was a certain time period that the recall was supposed to fixed, now kia is telling me that it's my financial responsibility to fix.
Corrective Action:
The vehicle was sold to me with a known recall issues. I have taken it to the kia dealership close to me during the recall time period. They never told me about this issue coming up on their system. There was a certain time period that the recall was supposed to fixed, now kia is telling me that it's my financial responsibility to fix.
Additional Notes:
The vehicle was sold to me with a known recall issues. I have taken it to the kia dealership close to me during the recall time period. They never told me about this issue coming up on their system. There was a certain time period that the recall was supposed to fixed, now kia is telling me that it's my financial responsibility to fix.
Mfg Campaign: 11515393
Recall Date: Apr 4, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Heavy Oil consumption and adding oil every week
Corrective Action:
Heavy Oil consumption and adding oil every week
Additional Notes:
Heavy Oil consumption and adding oil every week
Mfg Campaign: 11515323
Recall Date: Apr 3, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The car has had issues for a long time. It had gone into limp mode multiple times and they fixed it and then would do it again later. Not long ago, it was acting badly again like it was going to die and they had me spend over $1,000 on new coils and plugs. Then the oil light was coming on. Took it in for check and did oil change at valvoline. They said it was empty. It was under 3k miles or just at I believe. Then 3k miles or less light comes on again. I took it to Kia they did new oil change and said I had to do 1k mile test. I brought it back at 1k miles and they said it was 2 quarts low. Said I should spend 700 or more cleaning the engine. I said I just spent over 1k fixing it and no one mentioned anything about cleaning. I do all suggested maintenance and recalls and oil changes with synthetic at about 3k. So they said someone would call me and didn’t give me a paper. They also had said the engine was most likely bad. At the time I spoke with three employees one of which works in the garage. I never got a call. I emailed and messaged and never heard back- except to get the paper simply saying to check at 1k miles. It also had an employees name who I had not talked to. I took it back 1 k later and new guy said was quarter of a quart low. He showed me a dip stick with oil on it and said I should spend hundreds to clean it. Wouldn’t explain why suddenly oil fine. Now at about 800 miles oil out. Took it to valvoline and oil out. Last Kia I drove engine blew. This feels unsafe. I have no other car. I don’t trust them telling me there is oil and pushing more expensive needless things. The engine is obviously bad. It is just under 100k and have a letter saying engine extension until 120k. Original owner.
Corrective Action:
The car has had issues for a long time. It had gone into limp mode multiple times and they fixed it and then would do it again later. Not long ago, it was acting badly again like it was going to die and they had me spend over $1,000 on new coils and plugs. Then the oil light was coming on. Took it in for check and did oil change at valvoline. They said it was empty. It was under 3k miles or just at I believe. Then 3k miles or less light comes on again. I took it to Kia they did new oil change and said I had to do 1k mile test. I brought it back at 1k miles and they said it was 2 quarts low. Said I should spend 700 or more cleaning the engine. I said I just spent over 1k fixing it and no one mentioned anything about cleaning. I do all suggested maintenance and recalls and oil changes with synthetic at about 3k. So they said someone would call me and didn’t give me a paper. They also had said the engine was most likely bad. At the time I spoke with three employees one of which works in the garage. I never got a call. I emailed and messaged and never heard back- except to get the paper simply saying to check at 1k miles. It also had an employees name who I had not talked to. I took it back 1 k later and new guy said was quarter of a quart low. He showed me a dip stick with oil on it and said I should spend hundreds to clean it. Wouldn’t explain why suddenly oil fine. Now at about 800 miles oil out. Took it to valvoline and oil out. Last Kia I drove engine blew. This feels unsafe. I have no other car. I don’t trust them telling me there is oil and pushing more expensive needless things. The engine is obviously bad. It is just under 100k and have a letter saying engine extension until 120k. Original owner.
Additional Notes:
The car has had issues for a long time. It had gone into limp mode multiple times and they fixed it and then would do it again later. Not long ago, it was acting badly again like it was going to die and they had me spend over $1,000 on new coils and plugs. Then the oil light was coming on. Took it in for check and did oil change at valvoline. They said it was empty. It was under 3k miles or just at I believe. Then 3k miles or less light comes on again. I took it to Kia they did new oil change and said I had to do 1k mile test. I brought it back at 1k miles and they said it was 2 quarts low. Said I should spend 700 or more cleaning the engine. I said I just spent over 1k fixing it and no one mentioned anything about cleaning. I do all suggested maintenance and recalls and oil changes with synthetic at about 3k. So they said someone would call me and didn’t give me a paper. They also had said the engine was most likely bad. At the time I spoke with three employees one of which works in the garage. I never got a call. I emailed and messaged and never heard back- except to get the paper simply saying to check at 1k miles. It also had an employees name who I had not talked to. I took it back 1 k later and new guy said was quarter of a quart low. He showed me a dip stick with oil on it and said I should spend hundreds to clean it. Wouldn’t explain why suddenly oil fine. Now at about 800 miles oil out. Took it to valvoline and oil out. Last Kia I drove engine blew. This feels unsafe. I have no other car. I don’t trust them telling me there is oil and pushing more expensive needless things. The engine is obviously bad. It is just under 100k and have a letter saying engine extension until 120k. Original owner.
Mfg Campaign: 11515067
Recall Date: Apr 2, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On 2/24 I was driving on Ben Hill Griffin Parkway, I was in the middle lane going thru an intersection, when suddenly while attempting to accelerate to go thru the light, all of my dash lights came on and the gas petal stopped working completely. I had cars in front, behind and on sides of me and I was unable to move out of the way. I attempted to restart the car to no avail. This could have been an incredibly deadly and dangerous situation and was extremely scary. With help I was able to move my car out of the way, call a tow truck and have it taken to the nearest Kia Dealership (Galeana Kia, 14483 Tamiami Trail, Ft. Myers) who advised they would evaluate the car and get back to me the next day. Tuesday I got word that my engine had seized and there was less than 1 qt of oil in it. I couldn't believe this as I just had an oil change 6 weeks prior. The service advisor, Jeff, said when an engine seizes they report it to Kia to see if they will replace but that Kia tech team advised they were declining replacing my engine as I didn't take my car to Kia for service and there weren't enough carfax reports to show proper care. This made no sense as I get my oil changed every 5k and use syntenic oil. I proceeded to send many oil change receipts only for them then tell me "it's owners responsibility to check oil between oil changes" and they aren't going to assist in any way. Sharing this story with others led me to learn that Kia is supposed to warranty these engines to 150k due to this being a known issue and multiple class action lawsuits about the engines burning oil and seizing while driving. I was in the middle of an intersection, that could have cost me my life! I called Kia Corp and they told me to work with dealership and they couldn't do anything for me. This after just replacing 4 window regulators where the regulator dies and your windows fall down (another safety hazard.) I appreciate you looking into and addressing this safety injustice for me.
Corrective Action:
On 2/24 I was driving on Ben Hill Griffin Parkway, I was in the middle lane going thru an intersection, when suddenly while attempting to accelerate to go thru the light, all of my dash lights came on and the gas petal stopped working completely. I had cars in front, behind and on sides of me and I was unable to move out of the way. I attempted to restart the car to no avail. This could have been an incredibly deadly and dangerous situation and was extremely scary. With help I was able to move my car out of the way, call a tow truck and have it taken to the nearest Kia Dealership (Galeana Kia, 14483 Tamiami Trail, Ft. Myers) who advised they would evaluate the car and get back to me the next day. Tuesday I got word that my engine had seized and there was less than 1 qt of oil in it. I couldn't believe this as I just had an oil change 6 weeks prior. The service advisor, Jeff, said when an engine seizes they report it to Kia to see if they will replace but that Kia tech team advised they were declining replacing my engine as I didn't take my car to Kia for service and there weren't enough carfax reports to show proper care. This made no sense as I get my oil changed every 5k and use syntenic oil. I proceeded to send many oil change receipts only for them then tell me "it's owners responsibility to check oil between oil changes" and they aren't going to assist in any way. Sharing this story with others led me to learn that Kia is supposed to warranty these engines to 150k due to this being a known issue and multiple class action lawsuits about the engines burning oil and seizing while driving. I was in the middle of an intersection, that could have cost me my life! I called Kia Corp and they told me to work with dealership and they couldn't do anything for me. This after just replacing 4 window regulators where the regulator dies and your windows fall down (another safety hazard.) I appreciate you looking into and addressing this safety injustice for me.
Additional Notes:
On 2/24 I was driving on Ben Hill Griffin Parkway, I was in the middle lane going thru an intersection, when suddenly while attempting to accelerate to go thru the light, all of my dash lights came on and the gas petal stopped working completely. I had cars in front, behind and on sides of me and I was unable to move out of the way. I attempted to restart the car to no avail. This could have been an incredibly deadly and dangerous situation and was extremely scary. With help I was able to move my car out of the way, call a tow truck and have it taken to the nearest Kia Dealership (Galeana Kia, 14483 Tamiami Trail, Ft. Myers) who advised they would evaluate the car and get back to me the next day. Tuesday I got word that my engine had seized and there was less than 1 qt of oil in it. I couldn't believe this as I just had an oil change 6 weeks prior. The service advisor, Jeff, said when an engine seizes they report it to Kia to see if they will replace but that Kia tech team advised they were declining replacing my engine as I didn't take my car to Kia for service and there weren't enough carfax reports to show proper care. This made no sense as I get my oil changed every 5k and use syntenic oil. I proceeded to send many oil change receipts only for them then tell me "it's owners responsibility to check oil between oil changes" and they aren't going to assist in any way. Sharing this story with others led me to learn that Kia is supposed to warranty these engines to 150k due to this being a known issue and multiple class action lawsuits about the engines burning oil and seizing while driving. I was in the middle of an intersection, that could have cost me my life! I called Kia Corp and they told me to work with dealership and they couldn't do anything for me. This after just replacing 4 window regulators where the regulator dies and your windows fall down (another safety hazard.) I appreciate you looking into and addressing this safety injustice for me.
Mfg Campaign: 11514865
Recall Date: Mar 31, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury